Verizon Wireless Customer Service – Complaints And Reviews

I purchased a Samsung Galaxy Note for my wife as a gift it cost 1299.00 I also purchased the most expensive insurance the plan would allow for the device. My wife is having technical issues because of the device’s S pen . We have only had the device for 8 days, So when she called Verizon customer service they told her since we haven’t had the device for 14 days that they would notate our account and take it to the nearest store and they would replace it. So my wife called the Library Mo. store and talked to someone named Nakita who answered the just answered the phone by saying hello, my wife was like is this Verizon she replied umha, my wife explained to her what was going on she put us on hold and got back on the phone and told her she didn’t know who she talked to but they weren’t going to help us and wouldn’t even look up our account, she was very rude to a customer that spends more a month on their Version bill then they do their car payment. So I called back and talked to someone named Shawn who wasn’t any different, wouldn’t listen to anything I had to say are even look up my account. I then called back customer service and told them what the Liberty store said and how we got treated, they seen the notation in our account and called Liberty themselves, they got back on the phone with us and told us sorry but they can’t make a store cooperate with us and that they would try to find a store that would honor their 14-day return policy, they got back on the phone and said sorry there was nothing they could do and now we were stuck with a device that is not fully functional even though we only had it for 8 days and have insurance on it. What kind of business practice is this, I thought Verizon was a reputable company or else I would have never made a $1299.00 purchase with them, I am floored over the fact that I’m being treated like this, I have over 4 devices and plans for the whole family. PLEASE take my advice and think twice before using this company, if I can save one person from getting ripped off like I did then this review was worth it, I’m 48 years old and this is the first one I ever had to write

Verizon Wireless is the worst company I have every dealt with. Impossible to speak with a live agent on the phone. Continually have issues with my service.

On May 17, 2018, I discovered that Verizon sent an account under my name to collections, even though I have never had a Verizon account in the past or currently. I found this issue on my credit report, showing that the account was opened and closed in 2015.

When I called Verizon, I was transferred between departments without any help to resolve this issue. I was advised to go online and complete a fraud form, but after two hours, I still can’t find it. This issue is affecting my ability to work with my bank on a line of credit until it’s cleared.

I’ve spent hours trying to get Verizon’s assistance to resolve an account that isn’t mine. Waiting 30 to 60 days for an investigation doesn’t seem fair, given the impact on my credit. It’s incredibly frustrating to spend this much time and still be unable to resolve an issue I didn’t create. Verizon, please review your records and help address this situation efficiently.

Ken