The Wall Street Journal customer service can help with subscriptions, billing, cancellation, renewal pricing, print delivery, missed papers, vacation holds, address changes, account login, digital access, WSJ app problems, student subscriptions, corporate subscriptions and customer complaints. The Wall Street Journal is published by Dow Jones & Company, so some support and corporate information may use Dow Jones branding.
How to Contact The Wall Street Journal Customer Service
- WSJ customer service: 1-800-JOURNAL / 1-800-568-7625
- Toll / outside toll-free support: 1-609-212-4029
- SMS customer support: +1-877-975-8398
- Customer service hours: Monday – Friday, 7 AM – 10 PM ET; Saturday, 7 AM – 8 PM ET. Check the official contact page for current chat, text and holiday hours.
- Email support: support@wsj.com
- WSJ Customer Center: Visit WSJ Customer Center
- WSJ contact page: Contact WSJ customer service
- Cancellation and refund policy: WSJ cancellation policy
- Subscribe / subscription options: WSJ subscription options
- Official website: WSJ.com
- Dow Jones contact page: Dow Jones contact information
- Corporate headquarters: Dow Jones & Company / The Wall Street Journal, 1211 Avenue of the Americas, New York, NY 10036
Best WSJ Support Route by Issue
- Billing or renewal price: Log in to WSJ Customer Center or call customer service with your account email and billing details.
- Cancel subscription: Use WSJ Customer Center or call WSJ customer service before your renewal date.
- Missed print delivery: Use Customer Center to report a missed paper or contact customer service.
- Vacation hold: Use Customer Center to create or change a delivery hold.
- Address change: Update your delivery address through Customer Center.
- Digital access or login issue: Reset your password, check the email on the subscription, then contact WSJ support if access is still blocked.
- WSJ app problem: Check your subscription status, app version, device, browser and login email before contacting support.
- Corporate, student or group subscription: Use the subscription option or account route that matches your plan type.
Information to Have Before Contacting WSJ
- Email address used for the WSJ account
- Subscriber name and delivery address, if print delivery is involved
- Account number, if available
- Subscription type, such as digital, print, student, corporate, gift or bundle
- Billing date, charge amount and last four digits of the payment card
- Renewal or promotional price shown at signup
- Missed delivery date or vacation-hold dates, if relevant
- Device, browser, app version and error message for digital access issues
- Prior chat transcript, email confirmation, cancellation number or case number
WSJ Subscriptions, Billing, Cancellation and Refunds
WSJ subscriptions may renew automatically, so review the renewal date, promotional pricing, standard renewal rate and billing frequency before the next charge. Save signup emails, renewal notices, receipts and cancellation confirmations until the issue is resolved.
WSJ’s subscription terms explain that monthly and quarterly cancellations generally stop future charges but do not refund the current billing period. Semi-annual and annual cancellations may be prorated depending on timing, while cancellations near the end of the term may continue through the current period.
Print Delivery, Missed Papers and Vacation Holds
Print subscribers can use WSJ Customer Center to check account status, update an address, create a vacation hold, renew a subscription and report missed delivery. Delivery issues may depend on the address, local carrier, weather, holidays, apartment access, building access or delivery-route changes.
If you report a missed delivery, include the delivery address, date, account email, building or gate instructions, and whether the problem is occasional or repeated.
Digital Access, App and Login Problems
For digital access problems, confirm that you are using the email address tied to the paid subscription. If you subscribed through a school, employer, app store, promotional offer or bundle, your access route may be different from a direct WSJ subscription.
For app or website issues, note your device, browser, app version, error message and whether the problem happens on WSJ.com, the WSJ app, email newsletters or a partner subscription login.
The Wall Street Journal Reviews and Complaints
CustomerServiceNumbers.com does not currently show visible Wall Street Journal customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating.
Helpful review topics may include subscription billing, cancellation, renewal pricing, refunds, missed delivery, vacation holds, address changes, digital access, login issues, app support, customer service response, print delivery and whether WSJ resolved the issue.
Privacy, Billing and Scam Warnings
- Do not post your full account number, full address, phone number, email address, payment card details, password, verification code, delivery address or billing statement in a public review.
- Use only official WSJ.com, Customer Center, Dow Jones or authorized app-store links before entering account or payment information.
- Be cautious with fake subscription renewal emails, delivery problem messages, refund offers, phishing links, customer service numbers in search ads, and messages asking for verification codes.
- If a WSJ charge appears unfamiliar, compare it with your subscription history, app-store subscriptions, bundle subscriptions, renewal notice and card statement before filing a payment dispute.
- CustomerServiceNumbers.com cannot access your WSJ account, cancel a subscription, change a delivery address, issue a refund or restore digital access.
Related Customer Service Numbers Pages
- Financial Times Customer Service
- New York Times Customer Service
- USA Today Customer Service
- People Magazine Customer Service
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by The Wall Street Journal, Dow Jones & Company, News Corp, Barron’s, MarketWatch, Investor’s Business Daily or any subscription platform.
Share Your Wall Street Journal Customer Service Experience
Have you contacted The Wall Street Journal about a subscription, billing issue, cancellation, renewal price, refund, print delivery problem, missed paper, vacation hold, address change, login issue, app problem or digital access complaint? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include private account details, full payment information, passwords, verification codes, full addresses, phone numbers, email addresses, delivery addresses, account numbers or sensitive personal information in your review.
Last Updated: July 10, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with The Wall Street Journal, Dow Jones & Company, News Corp, Barron’s, MarketWatch, Investor’s Business Daily or any subscription platform. The Wall Street Journal does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors. This page is not financial, investment, legal, billing-dispute or subscription-contract advice.
Leave a Review