If you need help with a Consumer Reports membership, magazine subscription, renewal charge, cancellation, refund, login problem, missing magazine issue, auto-renewal setting, or online ratings access, start with Consumer Reports Member Support. Consumer Reports handles digital memberships, All Access memberships, print magazine subscriptions, account updates, billing, refunds, delivery problems, and support requests through its member support phone number, chat, email webform, and account portals.
Consumer Reports Customer Service Phone Number and Support
Use the following Consumer Reports customer service options for membership help, subscription changes, cancellations, refunds, login problems, magazine delivery, billing, account updates, and complaints:
- Consumer Reports Customer Service Phone Number: 1-800-333-0663
- Current Member Support Phone Hours: Monday-Friday, 10:00 AM-7:00 PM ET
- Member Support: Consumer Reports Member Support
- Email Member Support: Consumer Reports Email Webform
- Chat Support: Available through the Consumer Reports Member Support page
- Consumer Reports Login: Sign in to Consumer Reports
- Manage Digital or All Access Membership: Consumer Reports Account Settings
- Manage Print Membership: Consumer Reports Print Membership Account
- Mailing Address: Consumer Reports, 101 Truman Avenue, Yonkers, NY 10703
- Website: ConsumerReports.org
Choose the Correct Consumer Reports Support Route
Consumer Reports support depends on whether your issue involves a digital membership, All Access membership, print magazine subscription, login, billing, renewal, refund, missing magazine, app access, or email/newsletter support.
Digital and All Access Memberships
For ConsumerReports.org access, product ratings, online reviews, All Access membership, payment method updates, cancellations, automatic renewal, and login problems, sign in to your Consumer Reports account and open Account Settings. You can also call 1-800-333-0663 for member support.
Print Magazine Subscriptions
For Consumer Reports magazine delivery, address changes, missing issues, damaged issues, renewal notices, gift subscriptions, and print auto-renewal, use the print membership account portal or call Member Support. Print members may need the account number from the mailing label.
Cancellations and Refunds
Consumer Reports says Digital or All Access members can manage or cancel membership from Account Settings. If you cancel within 30 days of your order or renewal date, Consumer Reports says you will be refunded the amount you paid less $10. If you cancel after the first 30 days, no refund will be issued, your payment method will not be charged again, and digital access remains active through one year of purchase date.
Auto-Renewal Changes
For Digital or All Access membership, Consumer Reports directs members to Manage My Membership to turn off automatic renewal. For print memberships, use the print account portal and choose “Change My Automatic Renewal Status” from the service options.
Login, Username, and Password Help
If you forgot your Consumer Reports username or password, use the username retrieval or password reset tools on the login page. If you no longer have access to the email on your account, contact Member Support by chat or phone.
What to Have Ready Before Contacting Consumer Reports
Before calling Consumer Reports, chatting with support, or submitting the email webform, gather the details that match your issue:
- Consumer Reports account number, if available
- Email address used for your Consumer Reports account
- Name and mailing address on the membership
- ZIP code tied to the account
- Membership type, such as Digital, All Access, Print, gift subscription, or newsletter
- Renewal date, charge amount, and payment method if calling about billing
- Magazine issue month and year if calling about missing or damaged delivery
- Username, login email, or password-reset issue details
- Device, browser, operating system, or app details if the website or app is not working
- Cancellation confirmation, renewal notice, or prior support response if available
Common Consumer Reports Customer Service Issues
Members commonly contact Consumer Reports customer service for help with:
- Canceling a Digital, All Access, or Print membership
- Turning off automatic renewal
- Refund questions after renewal
- Updating payment information
- Changing a mailing address
- Missing, late, or damaged magazine issues
- Finding a print subscription account number
- Login, username, and password reset problems
- Digital access not working after paying
- Print membership not including digital ratings access
- App or website technical problems
- Email newsletters, account updates, and communication preferences
Consumer Reports Cancellations and Refunds
Consumer Reports has different cancellation and refund rules depending on membership type. Digital and All Access members should sign in and use Account Settings to manage or cancel membership. Consumer Reports says cancellations within 30 days of the order or renewal date are refunded less $10. After the first 30 days, no refund is issued, but the payment method will not be charged again and digital access remains active through the one-year purchase period.
For print memberships, Consumer Reports says members should use the print account portal. Upon cancellation, Consumer Reports says it will refund the remaining print paid service fees on a pro-rated basis for issues that have not yet been mailed.
Cancellation Tips
- Cancel from the account type that matches your membership: Digital, All Access, or Print.
- Save a screenshot or confirmation number after canceling.
- Confirm whether you canceled immediately or turned off future auto-renewal.
- Check whether you are within 30 days of the order or renewal date.
- For print subscriptions, keep your account number and mailing label details.
- Monitor your payment method for the next renewal date.
Consumer Reports Auto-Renewal and Billing Help
If you see a Consumer Reports renewal charge, log in to Account Settings to check your membership type, renewal status, billing date, and payment method. If you only want to stop future renewals, choose the auto-renewal or cancel option that lets you keep access until the end of the paid term.
If you do not recognize the charge, compare it with ConsumerReports.org, Consumer Reports magazine, a gift subscription, All Access membership, or another account under a different email or mailing address. Contact Member Support with the charge date, amount, account email, and ZIP code.
Consumer Reports Print Magazine Delivery Help
If a Consumer Reports magazine issue is missing, late, damaged, or going to the wrong address, use the print membership portal or call Member Support. Print delivery changes may require your last name, account number, mailing address, and ZIP code.
If you recently mailed a payment, Consumer Reports’ print support guidance notes that mailed payments can take time to receive and process. If you receive an invoice shortly after mailing payment, check the payment status before sending a duplicate payment.
Consumer Reports Login, Website, and App Support
If you cannot access ratings, product reviews, car research, buying guides, or your saved products, first confirm that you are signed in with the correct Consumer Reports account. Print-only memberships may not automatically include digital ratings access, so check your membership type before troubleshooting.
If the website or app is not working, try resetting your password, using a different browser, clearing cache and cookies, disabling strict browser privacy tools temporarily, updating the app, and checking whether your membership is active. If the problem continues, contact Member Support with device and browser details.
Consumer Reports Email, Newsletters, and Account Preferences
Consumer Reports lets members manage account settings, contact information, communication preferences, and newsletter-related issues through the account area and support tools. If you submit the email webform, include your contact name, email, ZIP code, product or subscription type, and a clear description of the issue.
For privacy or account-data questions, use Consumer Reports’ official privacy and account support routes rather than posting personal details publicly.
Consumer Reports Scam and Billing Warning
Be careful with emails, calls, letters, or websites claiming to be Consumer Reports billing, renewal, tech support, or product-review support. Scammers may imitate magazine renewal companies, fake subscription agents, or support centers to collect payment information or login details.
- Use ConsumerReports.org and the official Member Support page before sharing payment or account information.
- Do not trust random phone numbers in ads, pop-ups, or unofficial renewal notices.
- Do not share passwords, one-time codes, full card numbers, or account screenshots with an unverified caller.
- Be cautious of third-party magazine renewal sites that may not be Consumer Reports.
- If a renewal notice looks unfamiliar, compare it with your Consumer Reports account before paying.
- If you see an unfamiliar charge, contact Consumer Reports and your payment provider with your documentation.
Consumer Reports Reviews and Complaints
CSN could not confirm enough current live review data during this update to publish a reliable review count or detailed CSN review trend. The older page copy included broad claims about customer praise and complaints that should not be treated as verified current CSN review sentiment.
Members comparing product-review and research services may want to consider subscription cost, cancellation rules, refund terms, product-rating depth, digital access, print delivery, app usability, login reliability, renewal notices, and customer support access.
How to Escalate a Consumer Reports Complaint
If your Consumer Reports issue is not resolved after your first support contact, take these steps:
- Write down the date, time, phone number, chat route, or webform route used.
- Ask for a case number, support reference, or written confirmation when available.
- Save membership confirmations, renewal notices, invoices, cancellation screenshots, and refund records.
- For print delivery issues, keep the issue month, mailing label, account number, and delivery address available.
- For login issues, document the email address used, error message, browser, app, and device details.
- For auto-renewal issues, save screenshots showing renewal status after making changes.
- Reply through the same support thread when possible instead of opening duplicate requests.
- If a charge remains unresolved, contact Consumer Reports first, then contact your payment provider with your documentation if needed.
Consumer Reports Competitors and Related Customer Service Pages
If you are comparing product-review, ratings, research, magazine, or consumer-information services, you may also want to review these related CSN pages:
- Good Housekeeping Customer Service
- Yelp Customer Service
- Better Business Bureau Customer Service
- AARP Customer Service
- Hearst Magazines Customer Service
- People Magazine Customer Service
Related Resources
- Consumer Reports Member Support
- Consumer.gov for official consumer education resources from the Federal Trade Commission
- USA.gov Consumer Complaints for guidance on where to file consumer complaints
- CorporateOfficeHeadquarters.com for corporate office, headquarters, address, and complaint escalation information
- ChargeOnMyCard.com for help identifying unknown Consumer Reports, magazine, membership, renewal, app, or subscription charges
- ThinkItsAScam.com for fake subscription renewal, product review, tech support, and billing scam warnings
- ZeroStars.org for customer reviews and complaint experiences
Consumer Reports Customer Service FAQs
What is the Consumer Reports customer service phone number?
The Consumer Reports customer service phone number is 1-800-333-0663. Consumer Reports’ current Member Support page says agents are available Monday-Friday, 10:00 AM-7:00 PM ET.
How do I contact Consumer Reports by email?
Consumer Reports currently directs members to use its email webform rather than a simple direct email address. Use the Consumer Reports Member Support page and choose the email support option.
How do I cancel Consumer Reports?
Digital and All Access members can cancel from Account Settings after signing in. Print members should use the print membership account portal. You can also call 1-800-333-0663 for help.
Does Consumer Reports offer refunds?
Consumer Reports says Digital or All Access cancellations within 30 days of order or renewal are refunded less $10. After the first 30 days, no refund is issued, but the payment method will not be charged again and access remains active through one year of purchase. Print membership refunds are pro-rated based on issues not yet mailed.
How do I stop Consumer Reports automatic renewal?
Digital and All Access members can use Manage My Membership to turn off auto-renewal. Print members can use the print membership portal and choose “Change My Automatic Renewal Status.” Save confirmation after making changes.
How do I change my Consumer Reports magazine address?
Print members can use the print membership portal to change the delivery address. You may need the last name, account number, and mailing label information tied to the subscription.
Why can’t I access ConsumerReports.org ratings?
Make sure your membership is active and that you are signed in with the correct account. A print-only membership may not automatically include digital access to ratings and reviews.
How do I reset my Consumer Reports password?
Use the username retrieval or password reset tools on the Consumer Reports login page. If you no longer have access to the account email, contact Member Support by chat or phone.
What is Consumer Reports’ mailing address?
Consumer Reports lists its mailing address as Consumer Reports, 101 Truman Avenue, Yonkers, NY 10703.
Is CustomerServiceNumbers.com affiliated with Consumer Reports?
No. CustomerServiceNumbers.com is an independent consumer contact and review website and is not affiliated with Consumer Reports.
Page Update Note
Updated June 2026: This page was refreshed with current Consumer Reports customer service routing for membership support, subscriptions, cancellations, refunds, auto-renewal, magazine delivery, login help, billing, account updates, and scam warnings.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Consumer Reports, Consumers Union, or any product-review organization. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.
Share Your Experience
Have you contacted Consumer Reports customer service about a membership, cancellation, refund, auto-renewal, missing magazine, login problem, digital access, renewal charge, app issue, or complaint escalation? Share your experience below to help other members understand what to expect. Do not post account numbers, mailing addresses, emails, payment details, screenshots with private information, or login details.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Consumer Reports, Consumers Union, or any product-review organization. Phone numbers, links, addresses, support options, hours, cancellation rules, refund policies, membership terms, magazine delivery processes, and account tools may change. Always verify important membership, subscription, billing, cancellation, refund, login, and delivery information directly with Consumer Reports.
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