Walmart Customer Service Numbers: Orders, Returns and Complaints

Walmart customer service phone number: 1-800-925-6278

Orders, deliveries and returns: Open Purchase History or use Walmart Help and chat for the affected order.

Store complaints: Start with the local customer-service desk or manager. Have your receipt, store location and requested resolution ready.

Updated September 10, 2026.

On this page: Phone numbers, returns, complaints and reviews

• Walmart phone numbers
• Best route by issue
• Before contacting Walmart
• Online-order problems
• Missing or delayed deliveries
• Pickup, substitutions and holds
• Returns and refunds
• Marketplace sellers
• Store complaints
• Walmart+ help
• MoneyCard, OnePay and gift cards
• Walmart Pharmacy
• Walmart charges
• Account security and scams
• Reviews and complaints
• Escalating a complaint
• Frequently asked questions

Walmart Customer Service Numbers

Use the Walmart store locator for a local store or pharmacy number. Specialized financial and pharmacy teams may use different hours from general Walmart support.

Best Walmart Support Route by Issue

• Online order: Sign in, open Purchase History and select the order.
• Missing delivery item: Check the final receipt for removals and substitutions, then use chat if you were charged for a missing item.
• Package marked delivered: Check the delivery confirmation and address; Walmart advises waiting two business days for a carrier-shipped package before using chat.
• Pickup delay: Check in through the app, then call the fulfilling store if the order is still delayed after a Ready for Pickup notice.
• Return or refund: Start from Purchase History or bring an eligible item and receipt to a store.
• Store complaint: Begin with the customer-service desk or store manager.
• Marketplace seller: Verify the seller and shipper shown on the order before starting a return or complaint.
• Walmart+, MoneyCard, OnePay, gift card or pharmacy: Use the dedicated route for that service.

What to Have Before Contacting Walmart

• Order number, receipt or transaction number
• Email address or telephone number connected to the account
• Order, purchase, pickup or delivery date
• Fulfilling store or Marketplace seller
• Item name, price and tracking information
• Delivery photograph, return receipt or shipping label
• Screenshots of substitutions, chat messages or refund promises
• The specific resolution requested

Save case numbers, chat transcripts, return tracking and the representative’s name. Do not place passwords, full payment-card numbers, gift-card PINs or pharmacy information in a public review.

Walmart Online-Order Problems

Walmart’s Purchase History is the best starting point for tracking, editing, canceling, returning or reporting a problem with an eligible order. Select the affected order so support can see the fulfillment method, seller, payment history and available return or refund actions.

Missing item from a grocery or store delivery

Review the final receipt first. An item may have been removed as out of stock, replaced with a substitution, refunded before delivery, packed separately or sent in another shipment. If you were charged for an item that was not delivered, select the order and use Walmart chat or the available refund option. Report the issue promptly while delivery details remain available.

Wrong or damaged item

Photograph the product, packaging, barcode and damage. Keep the item until Walmart or the seller confirms whether it must be returned. Do not pay a Marketplace seller outside Walmart’s system to obtain a replacement.

Walmart Order Marked Delivered but Not Received

For a delivery from a store, check the confirmation photo, address, doors, garage, gates and reception areas. Ask household members or building staff whether they accepted it. If the photo shows the wrong house, verify the map location and use Walmart chat through the order.

For a package shipped by a carrier, Walmart’s order-not-received guidance advises customers to:

1. Look around the delivery location.
2. Review the carrier’s delivery confirmation.
3. Ask household members and neighbors.
4. Confirm the saved shipping address.
5. Wait two business days because a carrier may occasionally mark a package delivered shortly before it arrives.

If the package remains missing, use the Chat with us option and keep the tracking details.

Delayed shipping order

Check the order tracker for an updated date. Walmart recommends contacting chat when tracking has not updated for two business days or it is two business days after the estimated delivery date.

Walmart Pickup, Substitutions and Temporary Holds

Delayed or canceled pickup

Wait for the Ready for Pickup message and check in through the app. If the order is still delayed, call the store shown in the order. Walmart may cancel an uncollected pickup order the following day; the bank can take additional time to release the authorization.

Grocery substitutions

Customers may be able to approve or reject substitutions before fulfillment, decline an unwanted product at pickup or request a refund after delivery. Compare the original item, substitution, quantity or weight, final price and final receipt.

Temporary authorization or duplicate-looking charge

Walmart may place an authorization when an online order is submitted and update it after substitutions, weighed items or order changes. The card issuer—not the store—controls when a released hold disappears. Walmart says an order-adjustment refund to a credit or debit card can take up to seven business days.

Walmart Returns and Refunds

Always check the return deadline shown in Purchase History or on the receipt. Walmart’s standard return policy and Marketplace policy list these general windows:

• Most Walmart items: 90 days after purchase or receipt
• Most consumer electronics: 30 days
• Wireless phones: 14 days
• Most Marketplace items: 30 days
• Marketplace major appliances: generally two days; check the applicable appliance return conditions

Prescription products, prepaid items, seasonal merchandise, luxury goods, opened products and other categories can have different restrictions.

How to start a Walmart return

1. Sign in and open Purchase History.
2. Select the order and choose Start a return.
3. Select the item and reason.
4. Choose an offered store, shipping, pickup or drop-off method.
5. Save the confirmation and tracking information.

How long does a Walmart refund take?

Timing depends on the original payment method. Walmart’s refund guidance says credit and debit card refunds can take up to seven business days, prepaid-card and PayPal refunds can take up to 30 business days, and Walmart gift-card or EBT refunds can appear within about three hours. Keep the return receipt until the refund posts.

Walmart Marketplace Seller Complaints

A Marketplace seller is an independent business listing products on Walmart.com. Check the order to see who sold and shipped the item. Use the seller-contact, return or support option inside Purchase History and keep the conversation in Walmart’s system.

Common Marketplace issues include defective or counterfeit products, inaccurate descriptions, missing packages, refused returns, warranty disputes and unexpected return-shipping costs. If the seller does not resolve the issue, ask Walmart Customer Care to review the order and seller response.

Walmart’s current Marketplace policy says most items may be returned within 30 days, with shorter windows for certain electronics, luxury goods and major appliances. Marketplace refund processing and bank posting are separate steps.

Complaints About a Walmart Store

Begin with the customer-service desk or store manager for an incident involving one location. Use the store locator to obtain the direct telephone number.

Have the store number and address, date and time, receipt or transaction number, department involved, a concise description and requested resolution. If the manager does not resolve the matter, call 1-800-925-6278 and request a documented case, or use Walmart’s store and corporate feedback form.

Walmart+ Customer Service

Call 1-800-924-9206 for Walmart+ as well as pickup and delivery concerns. For more membership-specific help, see the separate Walmart+ customer service page.

To cancel online, sign in, select Walmart+, open Manage membership, select Manage beside the Walmart+ plan, and follow Cancel membership through the final confirmation. Deleting the app or removing a payment method does not necessarily cancel the membership. Save the confirmation and review the renewal date. Walmart’s membership billing help states that Walmart+ refunds are not offered. See its membership management instructions for the current cancellation steps.

Walmart MoneyCard, OnePay and Gift-Card Support

Walmart store employees and general customer service may not have access to a financial account. Use the number printed on the card or in Walmart’s Financial Help Center.

Walmart MoneyCard

Call 1-877-937-4098. Walmart MoneyCard is issued by Green Dot Bank, which handles account access, deposits, disputes, replacements and closures.

OnePay cards

• OnePay CashRewards Mastercard: 1-866-796-1537
• OnePay Walmart Spend Card: 1-866-664-0886

Walmart gift cards

• Walmart Visa Gift Card: 1-866-633-9096
• Report a Walmart gift-card scam: 1-888-537-5503

Keep the card and purchase receipt. Never disclose the card number and PIN to someone demanding payment.

Walmart Pharmacy Customer Service

For a prescription filled at a Walmart store, call the pharmacy shown on the prescription label, receipt or store page. Dedicated routes include:

• Mail Order Pharmacy: 1-800-273-3455
• Specialty Pharmacy: 1-877-453-4566

Do not place prescription names, medical details, birth dates, insurance information or pharmacy PINs in a public review.

Unrecognized Walmart Orders and Charges

Before reporting a transaction as fraud, check whether it relates to an online order, pickup or delivery adjustment, temporary authorization, Walmart+ renewal, Marketplace purchase, family member, Walmart Pay, gift card or financial product.

The related Walmart charge descriptor guide explains common Walmart statement descriptions and verification steps. If no legitimate order or authorization can be identified, secure the account and contact the bank or card issuer about its dispute process.

Walmart Account Security and Scam Warning

If an unfamiliar order or account change appears:

1. Change the Walmart password and secure the connected email account.
2. Review Purchase History, saved addresses and payment methods.
3. Remove unfamiliar information.
4. Use Walmart Help from a website or app you opened yourself.
5. Contact the payment provider about unauthorized use.

Walmart asks consumers to report Walmart gift-card scams at 1-888-537-5503. Suspicious emails claiming to be from Walmart can be sent as an attachment to OnlineAbuse@walmart.com.

Walmart Customer Reviews and Complaints

Read Walmart customer reviews on CSN to compare other readers’ experiences, or leave a review of your own. The review summary on this page displays the current average and number of published ratings.

Look at each review’s date and the service involved. A report about one store, delivery or Marketplace seller may not reflect another customer’s experience. A small number of reviews is not a representative survey of Walmart customers.

What to include in your Walmart review

• Where the problem occurred: Store city and state, online order, Marketplace seller or Walmart service.
• How you sought help: Phone, chat, store visit or written feedback.
• What happened next: Promised action, elapsed time and whether the issue was resolved.

Keep account numbers, payment details, passwords and medical information out of your review. CSN is an independent website; posting here does not open a support case with Walmart.

For related information, see Walmart corporate office and complaint contacts or Walmart reviews on ZeroStars.

How to Escalate a Walmart Complaint

1. Start with the responsible route. Use the store manager for local incidents and Purchase History for online orders.
2. Gather records. Save receipts, order details, photos, tracking, chat transcripts and return confirmations.
3. State the requested result. Ask clearly for a refund, replacement, corrected charge, store response, membership cancellation or account correction.
4. Request a case number. Record the representative, department, date and promised next step.
5. Ask for escalation. Request a supervisor or the appropriate corporate support team.
6. Follow up through the same case. Identify which promised action remains incomplete.
7. Use written feedback when needed. Include copies rather than original records.

Walmart correspondence address:
Walmart Inc.
1 Customer Drive
Bentonville, AR 72716

This is a corporate correspondence address, not the proper destination for merchandise returns, pharmacy mail, card disputes or order payments.

Walmart Customer Service Frequently Asked Questions

What is Walmart’s customer-service phone number?

Call 1-800-925-6278, also written as 1-800-WALMART.

Does Walmart offer live chat?

Yes. Open the Walmart Help Center and select Chat with us. Signing in helps connect support with the correct order.

How do I complain about a Walmart store?

Begin with the store’s customer-service desk or manager. If unresolved, call 1-800-925-6278 or use the corporate feedback form and request a case number.

How do I report a missing Walmart delivery?

Open Purchase History, select the order, check the final receipt and delivery confirmation, then use Chat with us or the available refund option.

How long is Walmart’s return period?

Most items have a 90-day window. Most consumer electronics have 30 days, wireless phones have 14 days and most Marketplace items have 30 days. Exceptions apply.

How long do Walmart refunds take?

Credit and debit card refunds can take up to seven business days. Other methods have different timelines; verify the current refund table for the original payment method.

How do I contact Walmart about a Marketplace seller?

Open the order in Purchase History and use the seller-contact, return or support option. Ask Walmart Customer Care to review the order if the seller does not resolve it.

What is the Walmart+ customer-service number?

Call 1-800-924-9206 or manage the membership through the Walmart account.

What is the Walmart MoneyCard number?

Call 1-877-937-4098.

Where is Walmart headquartered?

Walmart Inc. lists its principal executive offices at 1 Customer Drive, Bentonville, Arkansas 72716. The corporate telephone number is 1-479-273-4000. Routine store and order problems should begin with customer service.

Compare Other Retail Customer Service Pages

• Amazon customer service
• Target customer service
• Sam’s Club customer service
• Costco customer service

Official Walmart Help and Policies

• Walmart corporate contact page
• Walmart Help Center
• Walmart order-not-received guidance
• Walmart standard return policy
• Walmart Marketplace return policy
• Walmart refund timelines
• Walmart Financial Help Center
• Walmart pharmacy services
• Walmart fraud alerts

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share experiences since 2004. This page separates Walmart, local-store, Marketplace, membership, financial and pharmacy routes and records when the information was checked.

Share Your Walmart Customer Service Experience

Leave a Walmart review explaining which store, seller or department you contacted, what resolution was offered and whether the problem was resolved. You can also read and filter the published reviews.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent consumer-help website and is not owned or operated by Walmart Inc., Sam’s Club, OnePay, Green Dot Bank or a Walmart Marketplace seller. Contact information and policies can change. Verify important instructions through Walmart’s official website, app, receipt or product documents. This page does not provide legal, financial, medical, safety or transaction-dispute advice.