Zagat remains an active restaurant-survey and dining-information brand, but it no longer operates as the broad standalone public restaurant-guide website many consumers remember. Zagat is operated as part of The Infatuation, whose business is owned by JPMorgan Chase.

Zagat.com currently directs visitors to a secure Chase login associated with a Zagat survey. For current public restaurant guides and recommendations, readers should generally use The Infatuation. Customer support, privacy, copyright and account questions are also handled through The Infatuation’s published contact channels.

How to Contact Zagat Customer Service

Customer-support email: support@theinfatuation.com
General contact page: The Infatuation About and Contact page
Zagat survey portal: Zagat.com
Current restaurant guides: The Infatuation
Newsletter preferences: Manage newsletter subscriptions
Privacy requests: privacy@theinfatuation.com
Copyright complaints: copyright@theinfatuation.com
Terms of Service: The Infatuation and Zagat Terms
Privacy Policy: The Infatuation and Zagat Privacy Policy

Telephone support: Zagat and The Infatuation do not currently publish a general consumer customer-service telephone number on their official support, terms or privacy pages.

Do not use a telephone number from an advertisement, social-media reply or unrelated directory unless it can be confirmed on an official Zagat, The Infatuation or Chase page.

Zagat Support by Issue

Issue	Recommended support route
Zagat survey invitation or survey error	Use Zagat.com and the contact information included in the invitation or authenticated survey flow
Chase login or identity-verification problem	Use the official Chase support route associated with the account rather than sending financial information to Zagat
The Infatuation account or app problem	Email support@theinfatuation.com with the device and error details
Unwanted restaurant newsletter	Use the unsubscribe link or newsletter-preferences page
Incorrect restaurant information	Contact The Infatuation support with the page URL and reliable correction details
User review or content problem	Report the specific content and explain which policy or factual issue is involved
Privacy, access or deletion request	Email privacy@theinfatuation.com
Copyright infringement	Send a complete notice to copyright@theinfatuation.com
Restaurant reservation, order or refund	Contact the restaurant or reservation, delivery or payment company directly
Suspicious Zagat or Chase survey message	Do not use the message link; open Zagat.com or Chase through a known official address

What Zagat Is Today

Zagat began as a restaurant survey and guide publisher. It is now operated through The Infatuation, a restaurant-discovery and editorial platform owned by JPMorgan Chase.

The current Zagat website does not function as a conventional public directory of restaurant listings. It directs visitors to a secure Chase authentication page associated with a Zagat survey.

Current public restaurant recommendations, reviews and city guides are primarily published at TheInfatuation.com.

Information to Gather Before Contacting Zagat Support

The website, survey, app or email involved
The complete page URL
The date and approximate time of the problem
The device, operating system and browser
The exact error message
A screenshot with private information concealed
The email address associated with the account, provided privately
The restaurant name and city when requesting a correction
Reliable documentation supporting a factual correction
Previous customer-support correspondence
The resolution being requested

Do not send a Chase password, card number, bank-account number, Social Security number, survey access code, account password or one-time verification code.

Zagat Survey Access and Invitations

Zagat.com currently routes visitors to a secure Chase login associated with the Zagat survey. Survey access may depend on receiving an invitation, having an eligible account or completing an authenticated process.

Survey Link Does Not Work

Confirm that the message came from a sender or secure-message system you recognize.
Do not forward a personalized survey link to another person.
Open Zagat.com directly rather than repeatedly clicking the email link.

Try a current browser or a private browsing window.
Disable extensions that may block authentication or survey scripts.
Record the error message and time of the problem.
Use the contact instructions in the original invitation or email Zagat support through The Infatuation.

A survey invitation may be limited to its named recipient, time period, geographic market or eligible account. Customer support may not be able to issue a replacement invitation when the invitation has expired or was not intended for the requester.

Survey Submission Was Not Confirmed

Before completing the survey again, check whether a completion page, confirmation message or follow-up email was generated. Repeated submissions may not be accepted and may create inconsistent responses.

Contact support with the general submission date and error. Do not include a personalized survey token or complete account information in an ordinary email.

Chase Login Problems on Zagat.com

Because Zagat.com currently uses a Chase authentication page, some access problems may concern the user’s Chase login rather than Zagat content.

For a Chase sign-in problem:

Open Chase.com directly rather than following an unexpected message.
Use Chase’s official username or password recovery process.
Use the telephone number printed on the back of the Chase card when account-specific help is needed.

Do not send banking credentials to The Infatuation.
Do not provide a one-time code to someone who contacted you unexpectedly.

Zagat support can help identify a survey or site problem but should not be expected to unlock a Chase bank or credit-card account.

The Infatuation Account and App Help

The Infatuation may require an account for saved places, personalized features, exclusive content or other services.

Account or Password Problem

Use the official sign-in or password-reset process.
Check spam and junk folders for reset messages.
Confirm that the correct email address was entered.
Try another supported browser or device.
Record the error message.
Email support@theinfatuation.com if the problem continues.

Do not send the existing password to customer support. Change any password that may have been exposed and change it on other accounts where it was reused.

Unauthorized Account Activity

Change the password immediately.
Secure the email account connected to the profile.
Review saved information and recent activity.
Remove unfamiliar sessions or connected services when that option is available.
Report the activity to customer support.

Managing The Infatuation and Zagat Emails

The Infatuation publishes restaurant newsletters for several cities and national topics. Use the unsubscribe or preferences link at the bottom of an email to change subscriptions.

You can also use the official newsletter-preferences page. Enter the email address associated with the subscription and follow the link sent to the inbox.

Emails Continue After Unsubscribing

Confirm that the messages are arriving at the same email address that was unsubscribed.
Check whether more than one city or topic newsletter is active.

Allow time for a message already prepared for delivery.
Save the unsubscribe confirmation.
Email customer support if messages continue.

Do not mark a legitimate message as fraud merely because it arrived after one subscription was removed. First determine whether it belongs to another active mailing list.

How to Request a Restaurant Information Correction

The Infatuation publishes editorial restaurant guides, reviews and listings. A restaurant owner, employee or reader who notices incorrect information should contact customer support with enough detail to identify and verify the issue.

Include:

The complete page URL
Restaurant name and city
The exact statement believed to be incorrect
The proposed correction
A link to the restaurant’s official website or another reliable source

The date the information changed
Your relationship to the restaurant, when relevant

A request for a factual correction is different from disagreement with an editorial rating or opinion. Clearly identify whether the problem concerns operating status, address, hours, ownership, menu information or another verifiable fact.

Zagat Does Not Manage Restaurant Reservations or Refunds

Zagat and The Infatuation provide restaurant information and recommendations. They generally do not control a restaurant’s:

Reservation availability
Cancellation or no-show fees
Gift cards
Menu prices
Delivery orders
Refunds
Food-quality complaints
Accessibility arrangements
Lost property

Contact the restaurant, reservation platform, delivery provider or payment company that handled the transaction. Include the restaurant name, reservation or order date and payment record, but keep private account and card information out of public comments.

User Reviews, Ratings and Content Complaints

The Infatuation’s terms allow it to publish editorial and user-generated restaurant content. The company may remove, edit or restrict content that violates its rules or is considered objectionable.

When reporting content, provide:

The exact URL
A screenshot
The name or date of the content
The specific factual, privacy, impersonation or policy concern
Supporting information
The requested action

Do not organize paid, reciprocal or fabricated reviews. The terms prohibit fake or defamatory reviews, traded reviews and compensation for posting, withholding or removing a review.

The Federal Trade Commission provides guidance for evaluating online reviews and reporting suspicious reviews.

Zagat and The Infatuation Privacy Requests

The Infatuation’s privacy policy applies to both The Infatuation and Zagat. Depending on the user’s location and applicable law, available requests may include access, correction, deletion, restriction or other rights involving personal information.

Email privacy@theinfatuation.com and include:

Your name
The email address associated with the service
Whether the request concerns Zagat, The Infatuation or both
The type of privacy action requested
Enough information to locate the relevant account or data

Identity verification may be required. Submit only the information requested through a confirmed official process. Do not publish identification or privacy correspondence in a public review.

California residents can review the official California privacy notice.

Copyright and Intellectual-Property Complaints

A complete notice should identify:

The copyrighted work
The allegedly infringing page or content
The exact location of the material
The complaining party’s contact information
The required good-faith and accuracy statements
The electronic or physical signature of an authorized person

Do not use the copyright address for an ordinary negative review, restaurant correction or customer-service complaint.

How to Escalate an Unresolved Zagat Complaint

Identify the responsible service: Determine whether the problem concerns Zagat, The Infatuation, Chase or a restaurant.
Use the correct first contact: Email customer support, privacy or copyright according to the issue.

Document the problem: Save URLs, screenshots, dates and prior correspondence.
State the requested resolution: Explain whether you need technical assistance, correction, removal, account help or a privacy response.
Send one organized follow-up: Reference the original contact date and avoid opening several conflicting requests.

Protect deadlines: Do not allow a legal, banking, reservation or payment-dispute deadline to expire while waiting for Zagat support.
Contact the correct third party: Use Chase for banking access and the restaurant or booking provider for dining transactions.

The Infatuation’s terms state that customer concerns may be sent to support@theinfatuation.com before a formal legal dispute is pursued.

Fake Zagat Surveys and Phishing Messages

A scammer may copy the Zagat, The Infatuation or Chase name to obtain passwords, verification codes or financial information.

Open Zagat.com or Chase.com directly.
Do not sign in through an unexpected shortened link.
Do not give a caller or message sender a one-time verification code.
Do not pay to participate in a restaurant survey.
Do not send bank or card information to receive a survey reward.

Do not install remote-access software for survey assistance.
Confirm an unexpected offer through an official website or authenticated account message.

The Federal Trade Commission advises consumers not to click links or open attachments in unexpected messages. Review its phishing-scam guidance and report suspected fraud through ReportFraud.ftc.gov.

The Infatuation Legal Notice Address

The Infatuation’s current terms publish the following address for formal legal notices:

The Infatuation Inc.
Attn: Legal Department
424 Broadway, 5th Floor
New York, NY 10013

This is not a public Zagat customer-service office, restaurant-correction department or survey-help center. Use email support for ordinary customer concerns. Do not mail passwords, financial information, verification codes or original identification documents.

Frequently Asked Questions

What is Zagat’s customer-service phone number?

Zagat does not currently publish a general consumer customer-service telephone number. Email support@theinfatuation.com for service-related concerns.

Is Zagat still operating?

Yes. Zagat remains an active brand operated through The Infatuation and owned within JPMorgan Chase’s business. Its current public role is narrower than the former standalone restaurant-guide service.

What happened to the old Zagat website?

Zagat.com currently redirects to a secure Chase login associated with a Zagat survey. Current public restaurant guides are primarily available through The Infatuation.

Who owns Zagat?

Zagat is operated through The Infatuation. The Infatuation states that its entire business, including Zagat, is a wholly owned subsidiary of JPMorgan Chase.

How do I contact Zagat by email?

Use support@theinfatuation.com for customer-support concerns involving Zagat or The Infatuation services.

How do I get help with a Zagat survey?

Open Zagat.com directly and use the contact instructions in the survey invitation or authenticated survey process. Email customer support when the survey page displays a technical error.

Why does Zagat ask me to sign in to Chase?

The current Zagat website uses a secure Chase authentication flow for the Zagat survey. A Chase login problem should be handled through official Chase support.

Can Zagat fix my restaurant reservation?

No. Contact the restaurant or the reservation service that created the booking.

How do I correct restaurant information?

Email customer support with the restaurant name, page URL, exact error and reliable supporting source.

How do I stop The Infatuation emails?

Use the unsubscribe link in the email or the official newsletter-preferences page.

How do I request deletion of my Zagat information?

Email privacy@theinfatuation.com and identify the account, email address and privacy action being requested.

How do I report copyright infringement?

Email copyright@theinfatuation.com with a complete written notice that meets the requirements in The Infatuation’s Terms of Service.

Is the old 1221 Avenue of the Americas address still Zagat’s headquarters?

Current official Zagat and The Infatuation pages do not identify that address as Zagat’s customer-service or corporate address. The current terms publish a separate New York legal-notice address.

Can CustomerServiceNumbers.com access my survey or account?

No. CustomerServiceNumbers.com cannot access Zagat, The Infatuation or Chase accounts, issue survey invitations, change restaurant content, delete personal data or resolve restaurant reservations.

Related Restaurant and Review Service Pages

Zagat Customer Reviews

Share a firsthand experience involving a Zagat survey, The Infatuation account, restaurant-information correction, newsletter, privacy request, copyright report or customer-support contact. Explain the support route used and whether the issue was resolved.

Reviews about a restaurant’s meal, staff, refund or reservation should normally be directed to the restaurant or booking service rather than presented as a Zagat customer-service complaint.

Page Update Note

This page was updated on August 3, 2026. The update clarified Zagat’s current relationship with The Infatuation and JPMorgan Chase, explained that Zagat.com now directs users to a Chase-authenticated survey, removed outdated contact and address information, and added current support, privacy, copyright, newsletter, correction and scam guidance.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent customer-service directory and review website. It is not affiliated with, owned by, endorsed by or authorized by Zagat, The Infatuation, JPMorgan Chase, Chase or any restaurant or reservation company. CustomerServiceNumbers.com cannot access accounts, issue survey invitations, change restaurant information, process privacy requests, manage Chase accounts, make reservations or issue restaurant refunds.

Share Your Zagat Customer Service Experience

Privacy warning: Do not publish your Chase username, account number, card information, Zagat survey link, invitation code, account email, password, verification code, telephone number, address, identification, reservation details or private documents.

Describe the general issue, the official support route used and the outcome while keeping all account, survey, financial and personal information private.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Zagat Customer Service, Survey & Account Help