Zoombak was a GPS tracking brand used for vehicle, pet, personal and asset tracking devices. Zoombak is no longer supported as a standalone company. Support for legacy Zoombak, Securus and eZoom GPS tracking customers is now handled by BrickHouse Security.
If you still have an old Zoombak tracker, an older GPS account, a billing question, a login problem, or a device that no longer reports its location, contact BrickHouse Security rather than searching for a separate Zoombak customer-service department.
Zoombak customer-service information reviewed and updated in June 2026.
How To Contact Zoombak Customer Service Today
- Current Zoombak Support Provider: BrickHouse Security
- BrickHouse Security Support and Sales: 1-800-654-7966
- BrickHouse Security SMS/Text Support: 1-800-654-7966
- International Support: 1-925-326-3688
- Phone Representative Hours: 7 days a week, 9:00 a.m.–9:00 p.m. Eastern Time
- SMS/Text: Messages can be sent any time; live replies are generally between 9:00 a.m.–9:00 p.m. Eastern Time
- Web Chat: Available through the BrickHouse Security website
- BrickHouse Security Contact Page: Contact BrickHouse Security
- GPS Tracking Login: Sign in to BrickHouse GPS tracking
- Activate or Reactivate a Device: Start through the GPS login and support portal
- Subscription Billing: Manage BrickHouse subscription billing
- Returns and Exchanges: Review BrickHouse returns and warranty information
- Legal Requests: legal@brickhousesecurity.com
- Home Office and Distribution Center: BrickHouse Security, 5718 W. 79th Street, Indianapolis, IN 46278
- Website: www.brickhousesecurity.com
Important: Do not assume that an old Zoombak phone number, login page, device manual or subscription page is still active. BrickHouse Security is the current support route for legacy Zoombak-related GPS tracking help.
What Happened to Zoombak?
BrickHouse Security acquired the GPS tracking business assets of Securus, Inc. in 2015, including the eZoom and Zoombak customer base and related brands. BrickHouse Security says it took over ongoing service for those products and customers.
That means a consumer searching for “Zoombak customer service” today is usually looking for one of three things:
- Support for an older Zoombak GPS tracker
- Access to an old GPS tracking subscription or billing record
- A replacement option because the old Zoombak device or platform is no longer practical to use
This page keeps the Zoombak name available for customers who still recognize the old product name, while directing them to the current BrickHouse Security support channel.
Choose the Correct Support Route
- Old Zoombak tracker not working: Call BrickHouse Security at 1-800-654-7966.
- GPS login problem: Use the BrickHouse GPS login page and password-recovery tools.
- Old subscription or billing issue: Use BrickHouse subscription billing or call support.
- Need to reactivate a GPS tracker: Contact BrickHouse Security and ask whether the device is still compatible.
- Need a replacement tracker: Ask BrickHouse whether a current GPS device is needed.
- Order, return or warranty question: Use BrickHouse returns and exchanges support.
- Legal subpoena or law-enforcement request: Use legal@brickhousesecurity.com.
- Unknown tracker found on a vehicle or property: Contact local law enforcement if there is a safety or stalking concern.
Information To Gather Before Calling About Zoombak
- The old Zoombak device model
- The device serial number or IMEI, if visible
- The email address used for the GPS account
- The old Zoombak or BrickHouse username
- The phone number associated with the subscription
- The date the device last reported location
- The type of device: vehicle, pet, asset or personal tracker
- The charger, cable and power status
- The last known subscription or billing date
- The card statement description for any charge
- The order number or receipt, if available
- The exact error message from the app or website
- Any emails from Zoombak, Securus, eZoom or BrickHouse Security
- The specific resolution being requested
Do not publish passwords, GPS login details, device identifiers, exact vehicle locations, home addresses, payment-card information or private tracking records in a public review.
Common Reasons People Contact Zoombak Support
- Old Zoombak device no longer tracking
- Unable to log in to a GPS tracking account
- Forgotten username or password
- Subscription billing question
- Recurring charge from a GPS tracking service
- Need to cancel GPS service
- Need to reactivate an old tracker
- Tracker battery will not charge
- Device shows offline
- Device reports the wrong location
- Tracker not updating in the app
- Need a replacement GPS tracker
- Old Zoombak app or website no longer works
- Device may be incompatible with current cellular networks
- Return, warranty or exchange question
- Unknown GPS tracker found on a vehicle or property
Old Zoombak Tracker Not Working
An older Zoombak GPS tracker may stop working for several reasons. The problem may involve the battery, charger, subscription, login, device activation, cellular network compatibility, the GPS platform or the age of the device.
Basic Checks Before Calling
- Charge the device fully.
- Confirm that the charging cable and power adapter work.
- Check for visible damage.
- Move the tracker to an area with open sky or better signal.
- Confirm that the subscription is active.
- Try signing in to the BrickHouse GPS platform.
- Check whether the device appears in the account.
- Record the last time the device reported location.
- Write down any error message.
- Call BrickHouse Security at 1-800-654-7966.
Because Zoombak is a legacy brand, BrickHouse may determine that an old device can no longer be supported or should be replaced with a current GPS tracker.
Zoombak Login or GPS Platform Problem
Legacy Zoombak users may now need to use BrickHouse Security’s GPS login system. BrickHouse’s GPS login page says the username is usually the email address supplied when purchasing the device.
Login Troubleshooting
- Try the email address originally used to purchase or activate the tracker.
- Use the forgot-username option.
- Use the forgot-password option.
- Check whether the email address changed after the account moved from Zoombak or Securus to BrickHouse.
- Confirm that the password is typed with the correct capitalization.
- Try another browser or private window.
- Clear browser cookies.
- Try the BrickHouse GPS mobile app when appropriate.
- Call 1-800-654-7966 if account recovery does not work.
Do not create multiple accounts unless BrickHouse support instructs you to do so. A duplicate account may not show the old tracker or subscription.
Zoombak Subscription Billing Questions
Old Zoombak customers may see charges connected to GPS tracking service, device activation, subscription renewal or BrickHouse Security billing.
How To Review a GPS Subscription Charge
- Write down the full statement description.
- Check the date and amount of the charge.
- Search email for Zoombak, Securus, eZoom or BrickHouse confirmations.
- Sign in to the BrickHouse subscription billing portal.
- Check which device or plan is active.
- Review the payment method on file.
- Call 1-800-654-7966 if the charge is unclear.
- Ask which account, device and subscription created the charge.
- Request a cancellation or refund review when appropriate.
For help identifying an unknown statement descriptor, visit ChargeOnMyCard.com.
Canceling an Old Zoombak or BrickHouse GPS Subscription
If you no longer use the GPS tracker, call BrickHouse Security and ask to cancel the subscription plan.
Before Canceling
- Confirm the device connected to the subscription.
- Download any GPS history or reports needed for records.
- Ask whether cancellation ends access immediately or at the end of the billing period.
- Ask whether any contract, prepaid period or renewal applies.
- Confirm whether the device must be returned.
- Ask whether the payment method will be removed.
- Request a cancellation confirmation number or email.
- Continue monitoring the payment account.
Deleting an app, turning off a tracker, discarding a tracker or failing to log in does not necessarily cancel an active GPS subscription.
Can an Old Zoombak Device Be Reactivated?
Some old GPS devices may no longer be practical to reactivate because of battery age, hardware limitations, discontinued platforms or changes to cellular networks.
Before buying a replacement battery, charger or accessory for an older Zoombak tracker, ask BrickHouse Security whether the device can still be activated and whether service is still available for that model.
Questions To Ask About Reactivation
- Is this Zoombak model still supported?
- Can this device connect to the current GPS platform?
- Does it work on current cellular networks?
- Can the old account be recovered?
- What subscription is required?
- Is a newer tracker recommended instead?
- Can old location history be accessed?
- Does any warranty or replacement option apply?
Replacing an Old Zoombak GPS Tracker
If the original Zoombak tracker cannot be restored, BrickHouse Security may recommend a current GPS tracking device.
When comparing replacement options, consider:
- Vehicle, asset, personal or fleet use
- Battery life
- Wired versus battery-powered installation
- Real-time tracking interval
- Geofence alerts
- Speed alerts
- Mobile app access
- Historical reports
- Subscription cost
- Cellular network compatibility
- Weather resistance
- Return policy and warranty
Ask whether the replacement device will use the same GPS platform or require a new login and subscription.
BrickHouse Returns, Exchanges and Warranty
BrickHouse Security currently advertises a 30-day money-back guarantee, a standard 90-day product warranty and a lifetime service warranty for qualifying GPS products with active recurring service.
Customers needing a return or exchange should call 1-800-654-7966 to request a return merchandise authorization and instructions before shipping a device.
Before Returning a GPS Device
- Contact BrickHouse first.
- Ask whether the device is eligible for return, exchange or warranty service.
- Request the return authorization.
- Confirm what accessories must be included.
- Photograph the device and serial number.
- Package the tracker securely.
- Use the approved shipping method.
- Keep tracking and delivery confirmation.
- Confirm whether the subscription should be canceled separately.
Do not mail a tracker, battery or accessory without current return instructions from BrickHouse Security.
Old Zoombak Pet Tracker or Vehicle Tracker
Zoombak was known for GPS devices used with vehicles, pets, people and property. If you have an old pet or vehicle tracker, support will usually depend on whether the specific device can still communicate with the current platform and cellular network.
Questions To Ask Support
- Can this model still be used?
- Does the device need a new SIM, battery or subscription?
- Can the old Zoombak account be migrated?
- Is the old app still supported?
- Can location history be recovered?
- Is a current BrickHouse tracker more appropriate?
If the tracker is being used for a pet, vehicle or person, test it before relying on it for an important trip, emergency situation or safety plan.
Unknown GPS Tracker Found on a Vehicle or Property
If you find a GPS tracker that you did not authorize, treat it as a safety and privacy concern.
What To Do
- Do not destroy the device.
- Photograph the tracker where it was found.
- Record the date, time and location.
- Photograph any serial number, label or branding.
- Place the device in a safe container if it must be removed.
- Contact local law enforcement if stalking, domestic violence, harassment or personal safety is a concern.
- Do not confront a suspected person if doing so could create danger.
- Ask BrickHouse Security or law enforcement how to handle legal or ownership questions.
CustomerServiceNumbers.com cannot identify who owns a tracker, access location records, or determine whether a tracking device was used legally. Legal requests should be handled through the appropriate law-enforcement or legal process.
GPS Tracking Privacy and Consent
GPS tracking laws and consent rules can vary by state, relationship, employer policy, vehicle ownership, and the reason for tracking.
Before placing a GPS tracker on a vehicle, asset or person, confirm that the use is lawful and authorized. This is especially important for:
- Tracking another adult
- Tracking an employee
- Tracking a vehicle used by multiple people
- Tracking a former partner or spouse
- Tracking a child across custody arrangements
- Tracking property that you do not own
- Using tracking records in a dispute
For legal questions, contact a qualified attorney or the appropriate law-enforcement agency. Do not rely on a customer-service representative for legal advice.
Zoombak Customer Reviews and Complaint Sentiment
At the time this page was updated, the CustomerServiceNumbers.com review module displayed a Zoombak rating of 0 out of 5 stars based on zero reviews.
Because no reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to measure current support experiences for legacy Zoombak devices, BrickHouse Security billing, GPS login problems, device reactivation, replacement trackers or subscription cancellation.
This page remains useful because customers still search for the older Zoombak brand name. The updated page explains that Zoombak support is now handled through BrickHouse Security.
What To Include in a Zoombak Review
- The Zoombak device model
- Whether the product was used for a vehicle, pet, person or asset
- Whether the issue involved login, billing, tracking, activation or cancellation
- Whether BrickHouse Security was contacted
- Which support route was used
- Whether a case or order number was provided
- Whether the device was reactivated, replaced or canceled
- Whether a refund or billing correction was offered
- Whether the issue was ultimately resolved
Do not publish GPS locations, tracker serial numbers, login details, private vehicle information, payment-card information, home addresses or other sensitive information.
How To Escalate an Unresolved Zoombak Complaint
- Start with BrickHouse Security support. Call or text 1-800-654-7966.
- Use the correct account email. Old Zoombak users may need the email used when the device was purchased or migrated.
- Request a case number. Record the representative, date, time and promised action.
- Provide device details. Include model, serial number, purchase date and last successful tracking date.
- Save billing evidence. Keep receipts, statements, subscription confirmations and cancellation emails.
- Ask whether the device is still supported. If not, request replacement options.
- Ask for supervisor review. Use this for unresolved billing, cancellation, activation or warranty problems.
- Use the legal channel only for legal requests. Send subpoenas and similar matters to legal@brickhousesecurity.com.
- Contact the payment provider when appropriate. Use this for genuinely unauthorized or unresolved completed charges.
- Contact law enforcement for unauthorized tracking or stalking concerns.
Clearly state the requested resolution, such as canceling a subscription, locating an account, reactivating a device, replacing a tracker, correcting a charge, recovering GPS login access or confirming that an old device is no longer supported.
What To Expect When Contacting BrickHouse About Zoombak
- The representative may ask for the old account email address.
- The device may need to be identified by model or serial number.
- An old Zoombak tracker may not work on current systems.
- A replacement device may be recommended.
- Subscription billing may be managed through a BrickHouse portal.
- Canceling service may require a phone call.
- Returns and warranty claims may require authorization.
- GPS login recovery may require the original email address.
- Location history may not always be available for old devices.
- Legal and ownership questions may require law enforcement or an attorney.
Zoombak Customer Service Frequently Asked Questions
What is the Zoombak customer-service number?
Legacy Zoombak support is now handled by BrickHouse Security. Call or text 1-800-654-7966.
Is Zoombak still a standalone company?
No. Zoombak is now a legacy GPS tracking brand. BrickHouse Security acquired the Zoombak customer base and related GPS tracking brands from Securus in 2015.
Who supports old Zoombak GPS trackers?
BrickHouse Security is the current support route for legacy Zoombak, Securus and eZoom GPS tracking customers.
Can I still log in to my old Zoombak account?
Try the BrickHouse GPS login page. The username is often the email address originally used to purchase or activate the device.
Can an old Zoombak tracker still be activated?
It depends on the model, account status, hardware condition and network compatibility. Call BrickHouse Security and ask whether the specific device is still supported.
Why is my Zoombak tracker offline?
Possible causes include a dead battery, inactive subscription, weak signal, outdated hardware, login migration, damaged device or network incompatibility.
How do I cancel an old Zoombak subscription?
Call BrickHouse Security at 1-800-654-7966 and ask to cancel the GPS subscription connected to the old device.
How do I update GPS subscription billing?
BrickHouse Security directs customers to my.brickhousesecurity.com for subscription payment updates. For plan changes or cancellation, call customer service.
What are BrickHouse Security support hours?
Phone representatives are currently listed as available seven days a week from 9:00 a.m. to 9:00 p.m. Eastern Time. SMS can be sent anytime, with live replies generally during the same 9:00 a.m.–9:00 p.m. Eastern window.
What is the BrickHouse international number?
International customers can call 1-925-326-3688.
Where is BrickHouse Security located?
BrickHouse Security lists its home office and distribution center at 5718 W. 79th Street, Indianapolis, Indiana 46278.
Does BrickHouse offer returns or warranty support?
BrickHouse currently advertises a 30-day money-back guarantee, a 90-day product warranty and a lifetime service warranty for qualifying GPS products with active recurring service. Call support before returning a device.
What should I do if I found an unknown GPS tracker?
Do not destroy it. Photograph it, preserve identifying information and contact law enforcement if stalking, harassment, domestic violence or personal safety may be involved.
Can CustomerServiceNumbers.com access Zoombak tracking records?
No. CustomerServiceNumbers.com cannot access GPS accounts, location records, billing information, device ownership, subscriptions or legal records.
Related GPS, Security and Consumer Help Pages
- Research an Unknown GPS Tracking or Subscription Charge
- Check a Suspicious GPS Tracking Email, Call or Subscription Notice
- Read and Share Product and Company Reviews
- Find Chat and Online Customer-Support Options
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common support problems, complaint information and practical escalation steps.
Our goal is not simply to publish an old Zoombak number. Zoombak is a legacy brand, so the useful answer for consumers is identifying the current support route through BrickHouse Security and explaining what to ask about old devices, subscriptions, GPS login, billing, cancellation and replacement options.
Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.
Share Your Zoombak Customer Service Experience
Have you contacted BrickHouse Security about an old Zoombak tracker, GPS subscription, billing issue, account login, reactivation, replacement device, cancellation or warranty question?
Leave a rating and review below. Include the product model, issue type, support route used, whether BrickHouse opened a case, how long assistance took and whether the problem was resolved.
Do not publish GPS locations, tracker serial numbers, account passwords, payment information, private vehicle information, home addresses, legal documents or other sensitive information.
Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Zoombak, Securus, eZoom, BrickHouse Security, a law-enforcement agency, cellular provider or GPS platform. CustomerServiceNumbers.com cannot access GPS accounts, track devices, cancel subscriptions, identify tracker owners, provide legal advice or retrieve location records. Contact BrickHouse Security, law enforcement, a qualified attorney or the appropriate payment provider directly.
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