Category: Internet Companies Customer Service Information – Reviews

iBackup customer service can help with failed backups, file restores, software problems, billing, subscription renewals, storage overages, cancellation, refunds and account security. Before cancelling, resetting or allowing an account to expire, restore or export any data you still need because cloud files may later become inaccessible or be permanently deleted.

iBackup Customer Service Phone Numbers

• Technical support within the United States: 1-855-819-9948
• Support outside the United States: 1-818-403-3629
• Technical-support availability: The main iBackup support page currently lists technical support as available 24 hours a day, seven days a week.
• Live chat: Listed as available 24 hours a day, seven days a week through the official support page
• Billing and sales hours: Monday-Friday, 6 a.m.-6 p.m. Pacific Time
• Extension 1: Technical support
• Extension 2: Cloud Applications Backup support
• Extension 3: Billing
• Extension 4: Sales
• Support email: support@ibackup.com
• General-information email: info@ibackup.com
• Support form and live chat: Contact iBackup Support
• Account sign-in: Sign in to iBackup
• Help and FAQs: iBackup Help Center
• Official website: IBackup.com
• Corporate address: Pro Softnet Corporation, IBackup Division, 26115 Mureau Road, Suite A, Calabasas, CA 91302

Some older iBackup product-help pages display narrower technical-support schedules. The company’s primary support page currently states that technical support and live chat are available 24/7. Billing and sales are handled during the published weekday hours.

Best iBackup Support Route by Issue

• Backup will not start or complete: Call technical support, use live chat or submit the support form with the operating system, application version and error message.
• Files are missing from a backup: Review the backup set, exclusions, logs and last successful job before requesting technical review.
• Restore problem: Confirm the device, backup location, file version and encryption-key method, then contact technical support.
• Microsoft 365 or Google Workspace backup: Call the main number and choose extension 2.
• Billing, renewal or storage overage: Choose extension 3 and have the invoice and account plan available.
• Plan purchase or upgrade: Choose extension 4.
• Cancellation: Review the account’s renewal settings, restore needed data and use the appropriate cancellation or disable-renewal option.
• Refund request: Contact billing promptly and provide the account-creation date, charge date and reason for the request.
• Forgotten password: Use the official password-reset process instead of creating a second account.
• Lost private encryption key: Contact support for clarification, but understand that iBackup says it does not store the private key.
• Unauthorized account access: Change the password, secure the connected email account, enable two-factor authentication and contact support.
• Privacy request: Use the privacy contact information listed below.

Information to Have Before Contacting iBackup

• iBackup username or registered email address
• Account plan and storage allowance
• Operating system and version
• iBackup software or app version
• Computer, server or mobile-device name
• Backup type, such as local, cloud, server or SaaS application backup
• Date and time of the last successful backup
• Exact error message or error code
• Backup or restore log
• File or folder path involved
• Whether default or private-key encryption is used
• Invoice date and amount for a billing issue
• Last four digits of the payment method
• Previous case or support-reference number
• A concise explanation of the requested resolution

Do not publicly post a password, one-time verification code, two-factor recovery code, private encryption key, server credential, complete payment-card number or confidential file content.

iBackup Technical Support

Technical support covers issues involving the iBackup applications, backup jobs, restores, schedules, account access, web management, local backup, server backup and supported cloud-application backup services. When submitting a technical request, include:

• The exact action that failed
• Whether the problem occurs every time or intermittently
• The affected computer or server
• The approximate amount of data involved
• The error text or screenshot
• Recent software, operating-system, firewall or network changes
• Whether the backup worked previously
• What troubleshooting has already been attempted

Remove unrelated confidential information from screenshots and logs before sharing them. Ask support which diagnostic files are needed and how they should be transmitted securely.

Backup Will Not Start or Complete

A backup can fail or remain incomplete because of software settings, network interruption, insufficient permissions, excluded files, storage limits, firewall rules, sleeping computers or unavailable external drives.

1. Confirm that the computer or server is online.
2. Open the iBackup application and check the most recent job status.
3. Review the backup set to make sure the expected files are selected.
4. Check whether the account has reached or exceeded its storage allowance.
5. Verify that external or network drives are connected.
6. Review firewall, antivirus and proxy settings.
7. Check the backup log for skipped files or permission errors.
8. Run a small manual test backup.
9. Save the error report before reinstalling or changing settings.
10. Contact technical support if the failure continues.

Do not assume that a scheduled backup completed merely because the computer was turned on. Review backup reports and periodically test a restore.

Missing Files or Incomplete Backups

If expected files do not appear in the cloud account:

• Confirm that the files were included in the active backup set.
• Check whether the file type, folder or drive was excluded.
• Review the last successful backup date.
• Confirm that the source file existed when the job ran.
• Check whether the file was open, locked or unavailable.
• Review archive-cleanup and deletion settings.
• Search previous file versions when available.
• Contact support before resetting or recreating the account.

Do not delete the original local file until you have confirmed that a usable cloud copy exists and can be restored.

How to Restore iBackup Files

Before beginning a large restore:

1. Sign in through the official iBackup website or application.
2. Select the correct computer, server, backup set or cloud application.
3. Locate the required file, folder or recovery point.
4. Choose a safe restore destination.
5. Confirm the encryption-key method.
6. Restore a small sample first.
7. Open and verify the restored file.
8. Proceed with the larger recovery only after the test succeeds.

For a business-wide recovery, document which systems must be restored first and avoid overwriting newer production files without confirming the recovery point.

Deleted Files and Earlier Versions

Deleted files or earlier versions may remain available depending on the product, backup history, cleanup settings and retention rules. Before assuming the data is permanently lost:

• Search the web manager and application restore view.
• Check Trash or deleted-file options.
• Look for earlier file versions.
• Review archive-cleanup settings.
• Contact technical support with the original file path and approximate deletion date.

A retention or versioning feature should not replace a separate backup and recovery plan.

Private Encryption Key Warning

iBackup offers default encryption and an optional private encryption key. A private key may provide additional confidentiality because the company says the key is known only to the user and is not stored on iBackup’s servers. This also creates an important recovery risk:

• Do not lose the private encryption key.
• Do not store the only copy on the computer being backed up.
• Do not email the key in plain text.
• Do not provide it to an unsolicited caller or chat contact.
• Store a protected recovery copy in a secure location.
• Make sure an authorized business continuity contact can recover it when appropriate.

Without the correct private key, iBackup may be unable to decrypt or restore the data. Technical support cannot be assumed to recover a key the company does not store.

• Encryption information: Review iBackup security and encryption

Enable Two-Factor Authentication

Two-factor authentication adds a verification step after the password. iBackup supports verification through email, telephone or a compatible time-based authenticator app. To improve account security:

1. Sign in through the official iBackup website.
2. Open the account security or two-factor-authentication settings.
3. Select the preferred verification method.
4. Complete the verification process.
5. Save any recovery code in a protected location.
6. Do not keep the only recovery copy on the protected computer.

Never provide an authentication code or recovery code to an unexpected caller. A verification code is intended to approve account access, not to prove that a caller is legitimate.

Lost Password or Two-Factor Access

Use the official Forgot Password option when the password is lost. The reset message will be sent to the email address registered with the account. If the registered email or telephone number is no longer available:

• Do not create a duplicate account before contacting support.
• Gather prior invoices and account-identification information.
• Contact technical support through the official website.
• Ask what identity verification is required.
• Submit sensitive documents only through an approved secure method.

iBackup Billing and Invoices

The online account can display the current plan, transaction history and invoices. For a billing question:

1. Sign in to the account.
2. Open Billing Information or the account-summary area.
3. Review the plan, renewal term and storage allowance.
4. Open the invoice for the disputed transaction.
5. Compare the charge with any promotional and renewal terms.
6. Check for storage-overage or add-on charges.
7. Call 1-855-819-9948 and choose extension 3.

Save the invoice and the written support response. Do not post the invoice publicly because it may contain account and payment information.

Automatic Renewal and Recurring Charges

iBackup subscriptions may renew automatically. The current signup process states that customers are authorizing recurring charges when enrolling. Before purchasing or renewing, confirm:

• Whether the plan is monthly, yearly or multi-year
• The introductory price
• The standard renewal price
• The storage allowance
• Whether storage overages are permitted
• The overage rate
• Included and separately billed add-ons
• The cancellation and refund terms

A discounted first term does not necessarily mean that the same discount will apply at renewal.

Storage Overages and Unexpected Charges

Some paid accounts may continue backing up beyond the selected storage allowance, which can result in additional charges. For an overage dispute:

1. Review the account’s storage usage.
2. Identify the devices, servers or users consuming storage.
3. Check for duplicate or obsolete backup sets.
4. Review deleted-file and retention settings.
5. Compare the overage calculation with the invoice.
6. Ask billing to explain the dates, volume and rate used.
7. Request written confirmation before changing the plan.

Do not delete cloud data merely to reduce storage until you have verified that another usable backup exists.

How to Cancel an iBackup Subscription

The available cancellation method can depend on the account type and billing term. For a yearly plan:

1. Restore or export all needed data.
2. Sign in to iBackup.
3. Open the Account section.
4. Select the option to disable auto-renewal.
5. Review the date through which access will continue.
6. Save the confirmation email or screenshot.

For a monthly or eligible older account:

1. Sign in to iBackup.
2. Open the Account section.
3. Select Cancel Your Account when displayed.
4. Enter the requested information.
5. Submit the cancellation.
6. Save the cancellation email.

Contact billing if the account does not display the expected option. Uninstalling the software, deleting backup jobs, removing a payment card or stopping use of the service does not necessarily cancel the subscription.

What Happens to Data After Cancellation?

Disabling renewal may allow the account to remain active through the end of the paid subscription term. After the term expires, backup activity and account access may stop, and cloud files may eventually be permanently deleted. Before the paid term ends:

• Restore all critical files.
• Verify that restored files open correctly.
• Export invoices and account records.
• Record the final active date.
• Confirm whether any local encrypted backup will remain accessible.
• Maintain another independent backup.

iBackup Refund Policy

iBackup’s published FAQ says subscription refunds are ordinarily issued only when the account is canceled within 15 days of its creation. The company also says a prorated yearly refund may be considered case by case when there is a technical problem on iBackup’s side that support cannot resolve. A refund should not be assumed merely because the service is no longer needed. For a refund request:

• Contact billing promptly.
• Provide the account-creation date.
• Provide the charge and cancellation dates.
• Describe any unresolved technical issue.
• Include prior support case numbers.
• Ask for the decision in writing.

• Plan and refund FAQ: Review current iBackup plan information

Resetting an iBackup Account

Account reset is different from changing a password or reinstalling the application. iBackup warns that resetting an account permanently deletes backed-up files and folders. Do not reset the account as a general troubleshooting step unless support has explained the consequences and all required data has been safely restored elsewhere. Before resetting:

• Restore all required cloud data.
• Verify the restored files.
• Document backup settings.
• Confirm the impact on local encrypted backups.
• Record the encryption method.
• Obtain written support guidance when the account contains business-critical data.

Local Backup and Disaster-Recovery Planning

iBackup recommends keeping a local backup and not relying on online backup as the only disaster-recovery copy. A stronger backup plan normally includes:

• The original production data
• A separate local or network backup
• An off-site or cloud backup
• A protected copy that is not continuously writable from the main system
• Documented encryption keys and recovery credentials
• Regular restore testing
• A recovery order for critical business systems

A backup that has never been successfully restored should not be assumed to be usable.

IBackup Express Support

IBackup Express uses a temporary physical storage device to help transfer large amounts of data for backup or restore. Before using the service, confirm:

• Current eligibility and fees
• Shipping and return instructions
• Encryption-key requirements
• How the physical device should be connected
• Whether a signature is required
• The deadline for returning the device
• How damaged or lost shipments are handled

Do not ship a personal drive or confidential records unless the official process specifically instructs you to do so.

Server and Business Backup Support

iBackup provides backup options for computers, servers and business applications. Depending on the service, support may involve:

• Microsoft SQL Server
• Microsoft Exchange
• Microsoft SharePoint
• Oracle
• VMware
• Hyper-V
• System-state backups
• Microsoft 365
• Google Workspace
• Multiple users or sub-accounts

Business administrators should document access permissions, retention requirements, recovery objectives and who is authorized to request restores. Do not place regulated or confidential data into a backup service solely because a marketing page mentions compliance. Confirm the organization’s own legal, security and contractual requirements.

Microsoft 365 and Google Workspace Backup

Cloud-application backup may be purchased or managed separately from ordinary endpoint backup. For support, call the main number and choose extension 2. Have the following ready:

• Organization name
• Administrator account
• Affected user or seat
• Application, such as Outlook, OneDrive, SharePoint, Teams, Gmail or Drive
• Backup date and restore point
• Specific file, mailbox, contact or calendar involved
• Error message and activity log

Confirm whether the request is to restore one item, one user or the entire organization before beginning recovery.

Unauthorized iBackup Charges

An unfamiliar iBackup transaction may involve:

• An automatic subscription renewal
• A storage-overage charge
• A plan upgrade
• A Microsoft 365 or Google Workspace add-on
• An account created by another employee or household member
• A reseller-managed account
• An unauthorized transaction

Review the account’s transaction history and contact billing. Ask for the username, invoice, plan and date connected with the charge. Contact the payment provider promptly if a completed charge remains unauthorized.

iBackup Privacy Requests

• Privacy email: privacy@pro-softnet.com
• Privacy mailing address: Attn: Privacy Management, Pro Softnet Corp., 26115 Mureau Road, Suite A, Calabasas, CA 91302
• Privacy policy: Review the iBackup privacy policy

Privacy correspondence should clearly identify the request without including unnecessary passwords, encryption keys or complete payment details.

iBackup Scam and Fake Support Warnings

• Use IBackup.com and telephone numbers published on the official website.
• Be cautious with sponsored search results displaying unofficial technical-support numbers.
• Do not give an unexpected caller your password, private encryption key or verification code.
• Do not install remote-access software at the request of an unverified support agent.
• Do not pay for a refund through gift cards, cryptocurrency or wire transfer.
• Do not open an attachment claiming that a backup failed unless the sender and domain are verified.
• Sign in independently rather than using a link in an unexpected account-warning message.
• Secure the registered email account because it may be used for password resets and verification codes.
• A review submitted on this page does not contact iBackup or cancel a subscription.

How to Escalate an iBackup Complaint

1. Contact the department connected with the issue.
2. Provide the username, dates, error message, invoice or restore details.
3. State the requested resolution clearly.
4. Ask for a support-reference or case number.
5. Save chat transcripts and email responses.
6. Request supervisor or billing review when the first response does not resolve the matter.
7. For data-loss concerns, avoid resetting or altering the account until the review is complete.
8. For an unresolved unauthorized charge, contact the payment provider promptly.
9. For suspected identity theft or online fraud, use the appropriate government reporting process.

• Report suspected fraud: ReportFraud.FTC.gov
• Identity-theft recovery: IdentityTheft.gov

iBackup Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows no visible iBackup reviews and a rating of 0 out of 5 based on 0 reviews. Because no reviews have been submitted, this page does not currently establish positive or negative customer-service trends. Future reviews can help readers understand experiences involving technical support, failed backups, restores, encryption keys, billing, storage overages, cancellation, refunds, account access, business backups and complaint escalation.

Related Customer Service Numbers Pages

• Apple Customer Service
• Google Customer Service
• Carbonite Customer Service

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize telephone numbers, technical-support routes, billing guidance, cancellation information, security warnings and complaint options. We are not owned by iBackup, Pro Softnet Corporation, IDrive, RemotePC, a reseller, payment provider, data center, software vendor or government agency.

Share Your iBackup Customer Service Experience

Have you contacted iBackup about a failed backup, missing file, restore, software error, encryption key, account-access problem, renewal charge, storage overage, cancellation or refund? Leave a factual review below and explain which support route you used, how long assistance took and whether the issue was resolved. Comments are moderated. Do not include passwords, verification codes, recovery codes, private encryption keys, account numbers, complete payment information, server credentials, confidential file names, medical information, client records, private telephone numbers, email addresses or names of individual support employees. Last Updated: July 11, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with iBackup, Pro Softnet Corporation, IDrive, RemotePC, any reseller, payment processor, data center or government agency. iBackup does not provide customer support through this website. Support hours, department extensions, subscription prices, promotional terms, storage limits, overage rates, renewal settings, refund policies, retention rules, software features and security options can change. Review the current iBackup account, invoice, checkout terms and official support information for controlling details. This page cannot access or restore files, recover a private encryption key, reset a password, cancel a subscription, issue a refund, stop a recurring payment, investigate a security incident or guarantee that a backup is usable. It is not legal, financial, cybersecurity, compliance, data-recovery or disaster-recovery advice.