Lumosity customer service assists users with subscription cancellation, automatic renewals, refunds, unexpected charges, account login, password resets, missing Premium access, technical problems and permanent account deletion. Lumosity does not provide telephone customer support; assistance is handled through its online Help Center and email-based ticket system.
The correct cancellation and refund process depends on whether the subscription was purchased directly through Lumosity.com, through Google Play or through Apple’s App Store. Review the payment receipt before submitting a request so the issue is directed to the company that processed the charge.
How to Contact Lumosity Customer Service
- Lumosity Customer Service Phone Number: Lumosity does not offer telephone support
- Lumosity Help Center: Visit the Lumosity Help Center
- Email Support Form: Submit a Lumosity support request
- Typical Response Time: Lumosity says most requests are answered within two business days
- Lumosity Login: Sign in to a Lumosity account
- Cancellation Help: Review Lumosity cancellation instructions
- Refund Help: Review refund eligibility
- Official Website: www.lumosity.com
Important: Lumosity’s official support materials state that it does not provide telephone support. Be cautious with third-party websites displaying an unofficial Lumosity phone number or charging a fee to help cancel a subscription.
Best Lumosity Support Route by Issue
Cancel a Subscription Purchased on Lumosity.com
Most Lumosity subscriptions renew automatically unless automatic renewal is turned off.
- Open the official Lumosity cancellation page.
- Sign in to the subscribed account.
- Select the option to cancel automatic renewal.
- Complete the confirmation steps.
- Save the confirmation page or email.
Canceling automatic renewal generally prevents the next renewal while allowing Premium access to continue until the end of the current paid term.
Do not assume that deleting the app, stopping training, unsubscribing from emails or signing out cancels billing.
Cancel a Lumosity Subscription Through Google Play
A subscription purchased through Google Play must normally be canceled through the Google account used to make the purchase.
- Open Google Play.
- Confirm that you are signed in to the correct Google account.
- Open Payments and Subscriptions.
- Select Subscriptions.
- Select Lumosity.
- Choose Cancel Subscription.
- Save the Google Play cancellation confirmation.
If Lumosity does not appear, check other Google accounts and review the original receipt to identify which account processed the subscription.
Cancel a Lumosity Subscription on an iPhone or iPad
An Apple-billed Lumosity subscription must be canceled through Apple Subscriptions.
- Open the Settings app.
- Tap the Apple Account name.
- Select Subscriptions.
- Select Lumosity.
- Tap Cancel Subscription.
If there is no cancellation button, the subscription may already be canceled or may have been purchased through a different payment method.
How to Confirm Lumosity Was Canceled
After canceling, check for:
- A cancellation confirmation page
- An email from Lumosity, Google or Apple
- An expiration date instead of a renewal date
- The absence of an active renewal in the applicable app-store account
If the status remains unclear, submit a Lumosity support request and ask for written confirmation that automatic renewal is disabled.
Lumosity Refund Requests
Lumosity currently says eligible purchases and renewal charges made through Lumosity.com or Google Play may be refunded when requested within 30 days. Monthly subscriptions are generally excluded from this policy.
Apple purchases cannot be refunded directly by Lumosity. Apple controls refund decisions for transactions processed through the App Store.
Request a Lumosity.com or Google Play Refund
- Open Lumosity’s official refund-support page.
- Sign in to the subscribed account when possible.
- Select View Eligible Refunds.
- If no automatic refund appears, continue through the email-support option.
- Provide the payment date, amount and purchase method.
- Include the Google Play order number when applicable.
- Save the request number and response.
A refund request is not guaranteed merely because it was submitted. Eligibility depends on the purchase source, plan type, transaction date and applicable terms.
Request an Apple App Store Refund
Use Apple’s purchase-history and refund-request system for an Apple-billed Lumosity subscription. Lumosity cannot directly refund an App Store transaction.
Provide Apple with:
- The Apple Account used for the purchase
- The Lumosity transaction
- The purchase or renewal date
- The reason for the refund request
Where Is My Lumosity Refund?
After Lumosity processes a refund, allow time for the financial institution to post the credit. Check the payment method that was originally charged rather than only the current payment card.
If the refund has not appeared, gather:
- The support confirmation
- The refund date
- The refunded amount
- The original payment method
- The last four digits of the card, when appropriate for private support
Do not publish this information in a public review.
Unexpected Lumosity Charge or Renewal
An unexpected Lumosity charge is often an automatic subscription renewal. Review the receipt and bank-statement description to determine whether the payment was processed by Lumosity, Google Play, Apple or PayPal.
Before reporting the charge as unauthorized, check:
- Your Lumosity payment history
- Apple and Google subscription records
- Other email addresses used for Lumosity
- Subscriptions purchased by another household member
- Whether an annual subscription renewed
- Whether the transaction is pending or completed
Lumosity notes that a pending authorization may appear before the actual renewal date. A pending transaction can disappear without becoming a completed charge.
If the charge remains unfamiliar, submit a support request with the statement description, transaction date, amount and payment method. Contact the financial institution promptly if unauthorized account access is suspected.
Paid for Lumosity but Premium Access Is Missing
A user who paid but still sees subscription prompts may be signed in to the wrong Lumosity account.
Check:
- The email address displayed in Lumosity Account Settings
- The email that received “Your Lumosity Purchase Details”
- The Lumosity Payment History page
- The Google or Apple account used to pay
- Whether the app is fully updated
If the payment history is empty, the current account may be a separate free account. Send support the receipt and the email addresses that may have been used so the subscribed account can be located.
Lumosity Login and Password Help
Users who cannot remember their password can request an automatic login link through Lumosity’s login page.
- Open the official Lumosity login page.
- Select the forgotten-password or login-link option.
- Enter the email address associated with the account.
- Check the inbox and spam folder.
- Open the Lumosity login email.
- After signing in, change the password through Account Settings when necessary.
If no email arrives, try other email addresses that may have been used. Customers who signed in through Google, Apple or another connected service should also confirm that they are using the original login method.
Never give a Lumosity login link, password or verification code to someone who contacts you unexpectedly.
Delete a Lumosity Account
Deleting a Lumosity account permanently removes game history and personal settings. Account deletion should not be used as a substitute for checking subscription billing.
Delete a Free Lumosity Account
- Sign in through the Lumosity website.
- Open Account Settings.
- Select Delete Account.
- Choose a reason.
- Confirm permanent deletion.
Delete a Premium Lumosity Account
A Premium account generally cannot be self-deleted while paid access remains active. The customer can:
- Cancel automatic renewal and wait for the paid term to expire
- Request immediate deletion through Lumosity support
Customers billed through Apple or Google should separately confirm that the app-store subscription is canceled. Deleting a Lumosity profile may not automatically stop a subscription controlled by an outside payment platform.
Stop Lumosity Marketing Emails
Use the unsubscribe link in a Lumosity marketing email or change email-notification preferences inside the account.
Unsubscribing from marketing does not cancel a paid subscription. Lumosity may continue sending essential account, security, billing and customer-service messages.
Lumosity App and Technical Support
For an app that crashes, freezes, fails to load a game or loses access:
- Update the Lumosity app
- Update the phone or tablet operating system
- Restart the device
- Confirm that the internet connection is working
- Check available storage
- Sign out and sign back in
- Confirm that the correct account is being used
Before reinstalling the app, make sure the account is connected to the correct email address so training history can be restored.
Lumosity Games Will Not Load in a Browser
Try a current version of a supported browser. Clear temporary browser files, disable conflicting extensions and confirm that JavaScript and cookies are enabled for Lumosity.
Also test:
- A private or incognito browser window
- A different supported browser
- A different internet connection
- The same account on another device
When submitting a technical ticket, include the browser, operating system, device, game name and exact error message.
Missing Scores, Progress or Training History
First verify that the correct Lumosity account is open. Progress may appear missing when a customer signs in with a different email address or social-login option.
Do not create additional accounts until support has attempted to locate the original profile. Include the approximate account-creation date, previous email addresses and recent game activity in the private support request.
Lumosity Brain-Training and Medical Claims
Standard Lumosity provides games and exercises intended for general brain training. Lumosity’s terms state that the consumer service is not medical treatment or medical advice.
Consumers should not use standard Lumosity to:
- Diagnose a medical or cognitive condition
- Replace an evaluation by a healthcare professional
- Treat dementia, Alzheimer’s disease, ADHD or another condition
- Decide whether medication or treatment is needed
- Delay seeking professional care for memory or cognitive changes
In 2016, Lumos Labs agreed to a Federal Trade Commission settlement concerning earlier advertising claims about the real-world and health effects of Lumosity training. The settlement required payment of consumer redress and restricted future claims that lacked adequate scientific support.
Consumers can review the FTC Lumosity case information.
LumosityRx Is a Separate Product
LumosityRx is a separate FDA-cleared prescription digital therapeutic intended for certain adults diagnosed with ADHD. It is not the same as an ordinary Lumosity Premium subscription.
Lumosity currently presents LumosityRx through an access waitlist. Questions about diagnosis, eligibility or treatment should be discussed with a licensed healthcare professional.
Visit the official LumosityRx page for current availability and prescribing information.
Lumosity Privacy and Personal-Data Requests
Lumosity accounts can contain personal profile information, payment history, game activity and performance data.
Use official account settings or the Help Center for:
- Updating account information
- Changing email preferences
- Deleting an account
- Submitting privacy questions
- Requesting access to or correction of personal information
Do not publish game history, birth dates, account email addresses, payment information, passwords, medical information or privacy-request documentation in a public review.
Information to Gather Before Contacting Lumosity
- The email address connected to the account
- Other email addresses that may have been used
- The purchase or renewal date
- The amount charged
- The payment method
- The Google Play order number, when applicable
- The bank-statement transaction description
- The device and operating system
- The browser or app version
- The exact error message
- Previous Lumosity ticket numbers
- The resolution being requested
Only provide sensitive billing and account information through Lumosity’s official private support form.
How to Escalate a Lumosity Complaint
- Use the Lumosity Help Center to select the correct account, subscription, refund or technical issue.
- Sign in before submitting the request when possible.
- Provide the account email, payment source and transaction details.
- Explain the problem in chronological order.
- State the exact requested resolution.
- Save the support ticket number and automatic confirmation.
- Reply within the same ticket rather than opening multiple duplicate requests.
- Provide screenshots privately when requested.
- Contact Apple or Google when that app store controls the subscription or refund.
- Contact the payment provider promptly when a charge is genuinely unauthorized.
Lumosity’s email ticket system creates a written record, so retain every response until the cancellation, refund, deletion or technical problem is resolved.
About Lumosity and Lumos Labs
Lumosity is a digital brain-training platform owned and operated by Lumos Labs, Inc. It offers browser and mobile games involving areas such as attention, memory, speed, flexibility, language, math and problem solving.
Lumos Labs currently lists the following contact address:
Lumos Labs, Inc.
16 Maiden Lane, Floor 6
San Francisco, CA 94108
This address is not a substitute for the online support process and should not be used for subscription cancellation, refund requests or technical support unless Lumos Labs specifically instructs the customer to send correspondence there.
Lumosity Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Lumosity customer-service reviews. There is not yet enough CSN feedback to identify reliable positive or negative support patterns.
If you have contacted Lumosity, consider leaving a review below. A useful review should explain:
- Whether the issue involved billing, cancellation, a refund, login or technical support
- Whether the subscription was purchased through Lumosity, Google or Apple
- Which support route was used
- Whether a ticket number was provided
- How long it took to receive a response
- Whether the problem was resolved
Related App and Educational Customer Service Pages
Frequently Asked Questions About Lumosity Customer Service
Does Lumosity have a customer-service phone number?
No. Lumosity’s official Help Center says it provides customer service through an email-based support system rather than by telephone.
How long does Lumosity take to respond?
Lumosity says most support requests receive a response within two business days.
How do I cancel Lumosity?
Cancel through Lumosity.com when Lumosity processed the purchase, through Google Play for a Google subscription or through Apple Subscriptions for an App Store purchase.
Does deleting the Lumosity app cancel the subscription?
No. Removing the app does not cancel automatic renewal. The subscription must be canceled through the company that processed the payment.
Can I get a Lumosity refund?
Lumosity says eligible website and Google Play purchases or renewals may be refunded within 30 days, except monthly plans. Apple controls refunds for App Store purchases.
Why did Lumosity charge me again?
Most Lumosity subscriptions renew automatically until canceled. Review the receipt and subscription settings to identify the payment source and renewal status.
Why did I pay but still have a free Lumosity account?
You may be signed in to a different account from the one used to purchase Premium access. Check the purchase receipt, payment history and account email address.
How do I delete my Lumosity account?
A free account can generally be deleted through Account Settings. A Premium account must first expire or be submitted to customer support for immediate deletion.
Is Lumosity a medical treatment?
Standard Lumosity is not intended to diagnose, treat, cure or prevent a medical condition. LumosityRx is a separate prescription digital therapeutic.
What happened with the FTC and Lumosity?
In 2016, Lumos Labs paid $2 million to settle FTC allegations that earlier advertising made unsupported claims about cognitive and health benefits.
Where is Lumosity located?
Lumos Labs currently lists 16 Maiden Lane, Floor 6, San Francisco, California 94108 as its contact address.
Page Update Note
This Lumosity customer-service page was reviewed and updated in July 2026 to clarify that Lumosity does not offer telephone support, add official email-ticket and Help Center routes, explain cancellation through Lumosity, Apple and Google, add current refund guidance, replace the outdated company address, cover renewal charges, Premium-access problems, login help and account deletion, distinguish standard Lumosity from LumosityRx, accurately summarize the FTC settlement, remove unsupported review claims and strengthen privacy and complaint guidance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Lumosity, Lumos Labs, LumosityRx, Apple, Google or any app store.
Our goal is to help consumers identify the correct support route, understand subscription procedures and share customer-service outcomes that may assist others. Support processes, subscription terms, refund eligibility, product availability and company information can change. Verify important information through Lumosity and the applicable payment provider.
Share Your Lumosity Customer Service Experience
Have you contacted Lumosity about cancellation, automatic renewal, a refund, an unexpected charge, missing Premium access, login trouble, account deletion or a technical problem? Share your experience below and explain which support route you used and whether the issue was resolved.
Privacy reminder: Do not post your account email, password, login link, birth date, payment information, transaction number, Google Play order number, medical information, game history or private support correspondence in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Lumosity, Lumos Labs, LumosityRx, Apple, Google or any app store. This page is provided for informational purposes and to document consumer customer-service experiences.
CustomerServiceNumbers.com cannot access Lumosity accounts, cancel subscriptions, issue refunds, restore Premium access, delete accounts, recover game history, provide medical advice or troubleshoot Lumosity software. Those requests must be handled through Lumosity, Apple, Google, the payment provider, a healthcare professional or another appropriate official organization.