Kawasaki customer service can help with motorcycles, ATVs, side-by-sides, Jet Ski watercraft, warranty claims, recalls, replacement parts, extended-service contracts and unresolved dealer concerns. Call 1-866-802-9381 Monday through Friday from 7 a.m. to 4 p.m. Pacific Time.
That schedule is equivalent to 10 a.m. to 7 p.m. Eastern Time. Kawasaki does not currently publish a general consumer-support email address, so use its official online contact form for written assistance.
Kawasaki Customer Service Phone Numbers and Contacts
- Kawasaki Customer Care: 1-866-802-9381
- Customer Care hours: Monday-Friday, 7 a.m.-4 p.m. PT / 10 a.m.-7 p.m. ET
- Owner Support and contact form: Contact Kawasaki Owner Support
- My Kawasaki account: Sign In to My Kawasaki
- Warranty information: Review Kawasaki Warranty Information
- Recall lookup: Check a Kawasaki VIN or HIN for Recalls
- Authorized dealer locator: Find a Kawasaki Dealer
- Owner and service manuals: Find Kawasaki Manuals
- Parts diagrams: Search Kawasaki Parts Diagrams
- Kawasaki Protection Plus: 1-800-357-8540
- Protection Plus hours: Monday-Friday, 7 a.m.-4 p.m. PT
- Kawasaki.com shopping and RMA support: 1-877-412-7467
- ROK premium-member roadside assistance: 1-877-765-2582
- Corporate switchboard: 1-949-770-0400
- Corporate headquarters: Kawasaki Motors Corp., U.S.A., 26972 Burbank, Foothill Ranch, CA 92610-2506
- General mailing address: Kawasaki Motors Corp., U.S.A., P.O. Box 25252, Santa Ana, CA 92799-5252
- Official website: Kawasaki.com
The Foothill Ranch address is Kawasaki Motors Corp., U.S.A.’s headquarters. It is not a public repair shop, dealership or ordinary product-return location.
Do not mail a vehicle part, engine component, watercraft component, title, original receipt or warranty item to headquarters unless Kawasaki provides written instructions.
Which Kawasaki Support Department Do I Need?
- Motorcycle, ATV, side-by-side or Jet Ski product question: Contact Kawasaki Customer Care.
- Diagnosis or physical repair: Contact an authorized Kawasaki dealer.
- Warranty disagreement: Speak with dealership management and then open a Kawasaki Customer Care case.
- Safety recall: Check the VIN or HIN and schedule an authorized dealer.
- Factory Directed Modification: Contact an authorized dealer or Customer Care.
- Protection Plus contract: Call 1-800-357-8540.
- ROK premium roadside benefit: Call 1-877-765-2582 and confirm active eligibility.
- Kawasaki.com apparel or accessory order: Call 1-877-412-7467.
- Lawn-mower or general-purpose engine: Use Kawasaki Engines USA or the equipment manufacturer’s support route.
- Loan, payment or payoff: Contact the lender named on the financing contract or billing statement.
- Dealer deposit, trade-in or sales-price dispute: Begin with the independently operated selling dealership.
Kawasaki Customer Care vs. the Dealer
Authorized Kawasaki dealers are independently operated businesses.
The dealer generally controls:
- Vehicle inspection and diagnosis
- Repair scheduling
- Technician findings
- Parts ordering
- Dealer labor charges
- Maintenance recommendations
- Storage charges
- Sales deposits and delivery dates
- Trade-in values
- Used-product condition
Kawasaki Customer Care can:
- Create a manufacturer case
- Review warranty and recall questions
- Document repeated repair attempts
- Communicate with dealership management
- Review parts-delay concerns
- Explain owner records and available programs
- Provide escalation guidance
Opening a Customer Care case does not guarantee warranty coverage, reimbursement, a replacement product, a refund, a loaner vehicle or a buyback.
Information to Have Before Contacting Kawasaki
Gather:
- Complete VIN or HIN
- Product year and model
- Current mileage or operating hours
- Purchase date
- Selling dealer
- Servicing dealer
- Repair-order numbers
- Dates of each repair visit
- Warning lights, messages or diagnostic codes
- Photographs or video when safe
- Maintenance records
- Warranty or Protection Plus documents
- Recall notice
- Previous Kawasaki case number
- The repair, reimbursement or other resolution requested
Provide complete VINs, HINs, registration documents, addresses and case numbers only through official private support channels.
Do not publish them in a public review.
How to Find a Kawasaki VIN or HIN
A 17-character VIN is commonly used for Kawasaki motorcycles, ATVs and side-by-sides.
Depending on the model, the VIN may be:
- On the motorcycle steering head
- On a frame tube
- Behind a wheel
- Near or beneath the seat
- On a certification label
- Listed on the registration, title or purchase documents
A Jet Ski watercraft uses a Hull Identification Number, or HIN, normally located near the rear of the hull.
Use the owner’s manual for the exact product before removing panels or components to search for an identification number.
Kawasaki Factory Warranty Coverage
Kawasaki warranty periods differ by:
- Product category
- Model
- Model year
- Original sale date
- Personal or commercial use
- Specific component
Kawasaki states that a defect in material or workmanship found during the applicable warranty period is remedied without charge for qualifying parts or labor at an authorized Kawasaki dealer.
The exact warranty booklet supplied with the product controls.
Do not apply a motorcycle warranty period to a Jet Ski, MULE, ATV, electric balance bike, accessory or standalone engine.
What May Not Be Covered by Kawasaki’s Warranty?
Depending on the applicable written warranty, exclusions can include:
- Routine maintenance
- Normal wear
- Tires and other separately warranted items
- Accident or collision damage
- Racing or competition use
- Misuse, abuse or overloading
- Improper storage
- Water, corrosion or freeze damage
- Failure to perform required maintenance
- Unauthorized modifications
- Non-Kawasaki accessories or performance parts
- Damage caused by contaminated or improper fuel
- Pickup, delivery, towing or transportation
- Loss of use or other incidental expenses
Ask the dealer to identify the specific warranty provision being applied when coverage is denied.
How to Start a Kawasaki Warranty Claim
- Schedule an inspection with an authorized Kawasaki dealer.
- Describe the symptoms accurately.
- Provide proof of purchase and maintenance records.
- Obtain a written repair order.
- Ask whether the dealer is requesting warranty authorization.
- Ask whether additional diagnostic charges could apply if the condition is not covered.
- Save every estimate, invoice and communication.
A telephone description alone normally cannot establish whether a mechanical problem is covered. The dealer must generally inspect and diagnose the product.
What to Do When a Kawasaki Warranty Claim Is Denied
Ask for:
- The diagnosis in writing
- The failed component
- Test results or measurements
- The applicable warranty provision
- The reason for denial
- An itemized repair estimate
- Whether a Kawasaki representative reviewed the claim
Then:
- Speak with the dealer’s service manager.
- Ask for the dealer principal or general manager when appropriate.
- Call Kawasaki Customer Care at 1-866-802-9381.
- Open a manufacturer case.
- Provide every repair order and maintenance record privately.
- Ask Kawasaki to review the dealer’s findings.
- Ask whether another authorized dealer may inspect the product.
- Request a written response.
Do not discard an allegedly defective part until the dealer and Kawasaki confirm whether it must be retained or returned.
Repeated Kawasaki Repair Visits
Create a written timeline containing:
- Date of each visit
- Mileage or operating hours
- Symptom reported
- Dealer diagnosis
- Parts ordered or replaced
- Days out of service
- Whether the condition returned
- Kawasaki case number
Confirm that the repair order accurately describes the problem.
Examples include:
- Engine stalls after reaching operating temperature
- Watercraft loses power under acceleration
- Side-by-side overheats during ordinary trail use
- Motorcycle transmission will not remain in gear
- Fuel odor appears after the unit is parked
- Warning light returns after repair
A vague statement such as “check unit” makes repeated problems harder to document.
Parts Backorders and Repair Delays
Ask the dealer for:
- Exact part number
- Date ordered
- Backorder status
- Estimated availability
- Whether the order was expedited
- Whether another dealer has the part
- Whether a superseding component exists
- Whether the product can be used safely while waiting
Open a Kawasaki case when a warranty repair has been delayed substantially.
A parts delay does not automatically guarantee transportation, storage reimbursement, payment reimbursement or product replacement.
Kawasaki Safety Recalls
Use the official Kawasaki recall page and enter the complete VIN or HIN.
An authorized Kawasaki dealer performs an applicable recall without charge when:
- The product is included in the recall
- The required remedy is available
- The recall has not already been completed
Kawasaki may prefer that an owner contact the original selling dealer because recall parts can be allocated according to dealer sales. Another authorized Kawasaki dealer may generally perform the work when the selling dealer is unavailable or too far away.
Confirm:
- Whether parts are available
- Whether the product should be operated
- How long the repair should take
- Whether transportation assistance is available
- Whether an earlier paid repair may be reviewed
Follow any stop-use, stop-ride, park-outside or fire-risk instruction immediately.
Recall vs. Factory Directed Modification
A safety recall addresses a safety-related defect or regulatory noncompliance.
A Factory Directed Modification, sometimes shown as an FDM, may involve a factory-authorized update that is not necessarily a safety recall.
Check the VIN or HIN and ask the dealer:
- Which campaign applies
- Whether the work is mandatory
- Whether the work is free
- Whether the campaign has already been completed
- What parts or software are involved
Do not rely solely on a recall affecting another unit of the same year or model. The individual VIN or HIN result controls.
Reporting a Kawasaki Safety Problem
Contact Kawasaki promptly when a product may have a safety defect.
Motorcycle concerns can also be reported through the National Highway Traffic Safety Administration.
ATV, side-by-side and other qualifying consumer-product concerns can be reported through SaferProducts.gov.
Examples include:
- Unexpected stalling
- Brake failure
- Loss of steering
- Vehicle fire
- Fuel leakage
- Throttle sticking
- Seat-belt or restraint failure
- Watercraft hull or steering failure
- Battery overheating
Call 911 during an active land emergency. Contact the U.S. Coast Guard or local marine emergency services during an immediate water emergency.
Kawasaki Motorcycle Safety Concerns
Stop riding and arrange professional inspection when there is:
- Loss of braking
- Loose steering or suspension
- Fuel leakage
- Smoke or fire
- Repeated engine stalling
- Tire damage
- A drive-chain or final-drive failure
- A critical warning message
Do not ride a motorcycle to the dealership when the condition could cause a crash. Use an appropriate motorcycle trailer or qualified towing provider.
Kawasaki ATV and Side-by-Side Safety
Stop using the vehicle when there is:
- Brake or steering failure
- A damaged rollover-protective structure
- A failed seat belt or door restraint
- Fuel leakage
- Fire or overheating
- A wheel, axle or suspension failure
- An active stop-use recall
Use the product only according to the owner’s manual, passenger limits, age restrictions and required protective-equipment instructions.
Do not install a child restraint, alter the rollover structure or bypass a safety interlock without manufacturer-approved instructions.
Kawasaki Jet Ski Repair and Safety Help
A Jet Ski concern can involve:
- Engine or supercharger performance
- Cooling-system flow
- Steering or reverse operation
- Hull damage
- Water intrusion
- Impeller or jet-pump damage
- Corrosion
- Battery or electrical problems
Stop operating the watercraft when there is:
- Rapid water intrusion
- Smoke or fire
- Loss of steering
- Fuel leakage
- Hull separation or structural cracking
- An active stop-use recall
Record the HIN, operating hours, warning messages and water conditions.
Flush, store and maintain the watercraft according to the owner’s manual. Saltwater use, freeze damage, improper storage and maintenance history can affect diagnosis and warranty decisions.
Kawasaki Protection Plus
Kawasaki Protection Plus is an optional extended-service contract rather than the original factory warranty.
Call 1-800-357-8540 Monday through Friday from 7 a.m. to 4 p.m. Pacific Time for help involving:
- Purchasing eligible coverage
- Contract status
- Coverage period
- Billing
- Transfer questions
- Cancellation procedures
For an unresolved claim or complaint, contact Kawasaki Customer Care at 1-866-802-9381 and provide the contract information privately.
The written contract controls:
- Covered components
- Deductibles
- Maintenance requirements
- Commercial-use restrictions
- Transferability
- Cancellation refunds
- Transportation or roadside benefits
Do not assume that Protection Plus covers every repair excluded by the factory warranty.
Kawasaki Roadside Assistance
Kawasaki’s official warranty FAQ directs eligible Riders of Kawasaki premium members to:
1-877-765-2582 / 1-877-ROK-CLUB
for 24-hour roadside assistance.
Before requesting service, confirm:
- The membership is active.
- The product is eligible.
- The service location is covered.
- Towing or mileage limits.
- Any out-of-pocket charge.
- The authorized destination.
Roadside assistance is not automatically included with every Kawasaki product or factory warranty.
During an emergency, move to a safe location when possible and call 911 before roadside assistance when someone is injured or the vehicle creates an immediate traffic hazard.
My Kawasaki Account and Owner Records
A My Kawasaki account can help owners access:
- Saved vehicle information
- Warranty details
- Recall information
- Manuals
- Parts diagrams
- Preferred dealer information
Update Kawasaki when:
- The vehicle is sold.
- A used Kawasaki is purchased.
- The owner changes address.
- A recall notice went to a former owner.
- The product does not appear in the account.
A VIN or HIN is normally required.
Updating the owner record does not automatically transfer every warranty, service contract, promotion or roadside benefit.
Kawasaki Manuals and Replacement Parts
Use Kawasaki’s official owner resources to locate:
- Owner’s manuals
- Service manuals
- Parts diagrams
- Part numbers
- Maintenance schedules
- Capacity and specification information
Confirm the complete model and VIN or HIN before ordering.
Similar-looking parts can differ by:
- Model year
- Production date
- Market
- Color
- Trim package
- Superseded part number
The owner’s manual provides operation and routine-maintenance information. A service manual is intended for detailed repair procedures and may require specialized tools and training.
Kawasaki.com Parts, Apparel and Accessory Returns
For an item purchased through Kawasaki’s official online shop, call 1-877-412-7467 to ask whether it qualifies for return and obtain a Return Merchandise Authorization number.
Have ready:
- Order number
- Item number
- Purchase date
- Reason for return
- Condition of the item
- Photographs of damage or incorrect merchandise
Write the RMA number on the package as instructed and retain the shipment tracking.
Do not return an item to Kawasaki headquarters or a local dealer unless the return instructions specifically direct you there.
A dealer purchase is controlled by that dealer’s return policy.
Kawasaki Dealer Sales and Delivery Problems
An independently operated dealer generally controls:
- Vehicle pricing
- Documentation fees
- Sales deposits
- Trade-in values
- Delivery estimates
- Accessories promised in the sales agreement
- Financing applications
- Used-product condition
Before placing a deposit, obtain written terms covering:
- Exact model and color
- Vehicle price
- Dealer fees
- Estimated delivery
- Whether the deposit is refundable
- What happens if the vehicle is delayed or unavailable
Kawasaki Customer Care may document a dealer concern, but it does not automatically have authority to cancel a dealer contract or refund a dealer-held deposit.
Kawasaki Financing and Payment Questions
The financial company named on the retail installment contract or billing statement controls:
- Monthly payments
- Account access
- Due-date changes
- Late fees
- Payoff quotes
- Title release
- Credit reporting
- Hardship requests
- Repossession
Kawasaki and its dealers may advertise financing programs, but the lender services the completed credit account.
Do not send payments to Kawasaki Customer Care or corporate headquarters.
Kawasaki Engines Uses Separate Support
The main Kawasaki Customer Care page focuses on motorcycles, ATVs, side-by-sides, electric balance bikes and Jet Ski watercraft.
A Kawasaki engine installed in equipment such as a:
- Lawn mower
- Zero-turn mower
- Generator
- Pressure washer
- Commercial landscaping machine
may require assistance from:
- The equipment manufacturer
- The equipment retailer
- An authorized Kawasaki Engines dealer
- Kawasaki Engines USA
Provide both the engine model and specification number and the model of the machine containing it.
The machine manufacturer can be responsible for components surrounding the engine, including belts, wiring, fuel tanks, frames, controls and cutting equipment.
Fake Kawasaki Customer Service Scams
Be cautious when someone:
- Advertises an unofficial Kawasaki support number
- Requests payment before releasing a warranty part
- Demands gift cards or cryptocurrency
- Requests remote access to a computer or phone
- Asks for a password or one-time verification code
- Sends an unfamiliar recall or financing link
- Promises guaranteed warranty approval for an advance fee
- Requests complete payment-card or bank information
Open Kawasaki.com directly or call 1-866-802-9381.
Verify recall instructions and dealer information before transporting or surrendering a valuable vehicle or watercraft.
How to Escalate a Kawasaki Complaint
- Obtain a written diagnosis or explanation from the dealer.
- Speak with the service manager or department manager.
- Ask for review by the dealer principal or general manager.
- Call Kawasaki Customer Care at 1-866-802-9381.
- Save the Kawasaki case number.
- Provide repair orders, photographs and maintenance records privately.
- Ask what information Kawasaki requested from the dealer.
- Follow up through the existing case.
- Ask for management review when the first response does not resolve the issue.
- Request a written warranty or recall decision.
- Use the applicable regulator or dispute process when a qualifying safety or legal issue remains.
Written correspondence may be directed to:
Kawasaki Motors Corp., U.S.A.P.O. Box 25252
Santa Ana, CA 92799-5252
Send copies rather than original titles, registrations, receipts or service records.
A review submitted to CustomerServiceNumbers.com does not contact Kawasaki, create a warranty claim, order a part, schedule a recall or preserve a legal deadline.
Kawasaki Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays three submissions and an overall rating of 3.0 out of 5 stars.
One submission is a product-fitment question rather than a customer-service review and should be removed from the review total.
The two actual reviews are older entries from 2015 and 2016.
One reviewer described a Jet Ski engine failure, a repair lasting more than four months, repeated contacts and dissatisfaction with status communication.
Another reviewer praised friendly assistance with a promotional voucher and described satisfaction with a previously purchased Ninja motorcycle.
These older experiences do not establish Kawasaki’s current overall product quality or Customer Care performance.
New reviews can help readers understand current experiences involving:
- Kawasaki Customer Care
- Authorized dealers
- Warranty decisions
- Repair delays
- Parts backorders
- Recall appointments
- Protection Plus
- Motorcycle, ATV and side-by-side service
- Jet Ski repairs
- Owner records and manuals
Frequently Asked Questions About Kawasaki Customer Service
What is the Kawasaki customer-service phone number?
Call 1-866-802-9381.
What are Kawasaki Customer Care hours?
Kawasaki currently lists Monday through Friday from 7 a.m. to 4 p.m. Pacific Time, equivalent to 10 a.m. to 7 p.m. Eastern Time.
Does Kawasaki have a customer-service email?
Kawasaki does not currently publish a general consumer-support email. Use its official Owner Support contact form.
How do I make a Kawasaki warranty claim?
Schedule diagnosis with an authorized Kawasaki dealer. The dealer submits or processes the warranty request according to Kawasaki’s procedures.
Does Kawasaki’s warranty cover labor?
Kawasaki states that qualifying defects found during the applicable warranty period are remedied without charge for covered parts or labor at an authorized dealer.
Can any Kawasaki dealer perform recall work?
An authorized Kawasaki dealer can generally perform an applicable recall. Kawasaki may recommend the selling dealer when recall parts were allocated through that location.
How do I check a Kawasaki recall?
Enter the complete VIN or HIN through Kawasaki’s official recall page.
What is the Kawasaki Protection Plus phone number?
Call 1-800-357-8540 Monday through Friday from 7 a.m. to 4 p.m. Pacific Time.
Does Kawasaki offer roadside assistance?
Kawasaki’s official FAQ directs eligible ROK premium members to 1-877-765-2582 for 24-hour roadside assistance. Membership terms and eligibility control.
What is the Kawasaki online-store support number?
Call 1-877-412-7467 for eligible Kawasaki.com parts, apparel and accessory return authorization.
Where is Kawasaki USA headquartered?
Kawasaki Motors Corp., U.S.A. is headquartered at 26972 Burbank, Foothill Ranch, California 92610-2506.
What is Kawasaki’s mailing address?
Use Kawasaki Motors Corp., U.S.A., P.O. Box 25252, Santa Ana, California 92799-5252 for general written correspondence.
Does the main Kawasaki number handle lawn-mower engines?
Not always. Standalone engines and engines installed in lawn or industrial equipment may require Kawasaki Engines USA, the engine dealer or the equipment manufacturer.
Related Powersports Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official phone numbers, warranty routes, recall resources, dealer-escalation guidance and customer reviews.
We are not affiliated with Kawasaki Motors Corp., U.S.A., Kawasaki Motors, an authorized dealer, Kawasaki Engines, a lender, roadside provider, repair facility or government safety agency.
Share Your Kawasaki Customer Service Experience
Have you contacted Kawasaki about a motorcycle, ATV, side-by-side, Jet Ski watercraft, warranty denial, repair delay, recall, extended-service contract or dealer complaint? Leave a factual review below and explain the product, support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include complete VINs or HINs, license numbers, titles, home addresses, current breakdown locations, case numbers, repair-order numbers, financing information, passwords, verification codes or private correspondence.
Page Update Note
This Kawasaki customer-service page was reviewed and updated on July 17, 2026. The update corrected Customer Care hours and the headquarters ZIP code, added the corporate and mailing addresses, Protection Plus and online-shopping numbers, recall and warranty routes, dealer-escalation guidance, safety resources, Kawasaki Engines distinctions and ROK premium roadside information.
The review section was also corrected to identify one of the three published submissions as a product question rather than a genuine customer-service review.
Last Updated: July 17, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Kawasaki Motors Corp., U.S.A., Kawasaki Motors, an authorized dealer, Kawasaki Engines, a lender, roadside provider, repair facility or government agency. Kawasaki does not provide support through this website.
Telephone numbers, hours, warranties, recall remedies, parts availability, service-contract terms, roadside benefits, return policies and dealer procedures can change. Review the exact owner’s manual, warranty booklet, service contract, repair order and official Kawasaki website for controlling information.
This page cannot diagnose a product, authorize warranty coverage, dispatch roadside assistance, order a part, schedule a recall, approve reimbursement, cancel financing or determine a safety investigation.
