PennyMac customers may need assistance with a mortgage payment, AutoPay problem, escrow shortage, property-tax bill, homeowners insurance, payoff request, loan transfer, hardship application, foreclosure notice, insurance claim check, PMI removal, or unresolved servicing complaint.
The correct place to start depends on whether the issue involves an existing mortgage, a new loan application, payment assistance, insurance documents, property-loss proceeds, escrow, taxes, a payoff statement, or a formal dispute about how the loan is being serviced.
If you are searching for the PennyMac customer service number, PennyMac phone number, PennyMac customer care, PennyMac bill pay phone number, PennyMac customer service email, PennyMac customer service hours, PennyMac escrow department, PennyMac insurance department, PennyMac fax number, PennyMac address, or PennyMac address and phone number, use the guide below to choose the correct contact route.
Below are PennyMac’s current contact options, payment and escrow guidance, mortgage-assistance resources, complaint steps, and related consumer information.
PennyMac contact information reviewed and updated on July 4, 2026.
PennyMac Customer Service Help by Issue
- Existing mortgage account: Call PennyMac Customer Service at 1-800-777-4001 or send a secure message through the online account.
- New mortgage or refinance: Contact PennyMac’s new-loan department at 1-866-549-3583.
- Application already in progress: Contact the assigned loan team at 1-844-917-3669.
- Difficulty making mortgage payments: Contact PennyMac Mortgage Assistance at 1-866-545-9070 as early as possible.
- Payment not posted: Confirm the payment method, date, confirmation number, bank status, and PennyMac transaction history.
- Payment applied incorrectly: Ask PennyMac to explain how the funds were applied to principal, interest, escrow, fees, or a suspense balance.
- AutoPay problem: Check the pending-payment and AutoPay settings in the online account before submitting another payment.
- Monthly payment increased: Review the escrow analysis, property taxes, homeowners insurance, mortgage insurance, and any adjustable-rate change.
- Escrow shortage or surplus: Review the annual escrow analysis and ask PennyMac to explain the projected tax and insurance amounts.
- Property-tax problem: Determine whether PennyMac or the homeowner is responsible for the bill and whether it is a regular or supplemental tax bill.
- Homeowners insurance missing from the account: Upload the declaration page through PennyMac’s insurance-verification portal or contact the Insurance Department.
- Lender-placed insurance: Provide proof of continuous personal coverage and request review of any overlapping premium charges.
- Insurance claim check: Contact PennyMac’s property-loss department before endorsing or depositing a check payable to both the homeowner and PennyMac.
- Payoff statement: Request the official statement through PennyMac’s Payoff Resource Center rather than estimating the payoff from the principal balance.
- PMI or mortgage-insurance question: Review the loan type and request a formal eligibility review through PennyMac.
- Loan recently transferred to PennyMac: Register the account, verify the first payment instructions, and confirm that prior payments transferred correctly.
- Formal servicing error: Send a written Notice of Error or Request for Information to the designated address rather than the payment address.
- Possible mortgage scam: Do not pay an individual, gift-card recipient, wire recipient, or third-party “foreclosure rescue” company without independently verifying the request.
- Unresolved complaint: Request supervisor review, preserve the written record, and consider the Consumer Financial Protection Bureau complaint process.
How To Contact PennyMac: Customer Service Number, Hours and Address
Important: PennyMac does not currently direct existing borrowers to a general public customer-service email address for account-specific questions. For mortgage account questions, use the secure Message Center or chat after signing in. For suspicious emails claiming to be from PennyMac, use the fraud-reporting instructions on PennyMac’s official site.
Keep the mortgage loan number available when calling. Do not publish the loan number, Social Security number, property address, bank information, tax documents, payoff instructions, or insurance-policy details in a public review.
Quick Directory: PennyMac Phone Numbers, Address, Email and Departments
- Contact PennyMac for an existing loan: 1-800-777-4001.
- PennyMac phone number: 1-800-777-4001 for existing mortgage customer service.
- 8007774001: This is the unformatted version of 1-800-777-4001, PennyMac’s existing-loan customer-service number.
- Mortgage assistance number: 1-866-545-9070.
- 18665459070: This is the unformatted version of 1-866-545-9070, PennyMac’s mortgage relief and payment-assistance number.
- New mortgage or refinance: 1-866-549-3583.
- Application already in progress: 1-844-917-3669.
- PennyMac insurance department: 1-866-318-0208.
- PennyMac insurance claim department: 1-866-314-0498.
- PennyMac escrow department: Start with Customer Service at 1-800-777-4001 for escrow, tax, insurance, and payment-change questions.
- PennyMac customer service email: PennyMac generally directs account-specific questions through secure messaging after login, not an ordinary public email address.
- PennyMac address and phone number: Corporate headquarters is 3043 Townsgate Road, Suite 200, Westlake Village, CA 91361; corporate phone is 1-818-224-7442; customer service is 1-800-777-4001.
- PennyMac fax number USA: Insurance proof may be faxed to 1-866-235-1215; tax documents may be faxed to 1-866-577-7205 when PennyMac requests them.
- PennyMac address for wire transfer: Payoff wire transfer instructions should be taken only from the verified PennyMac payoff statement or official payoff resource. Do not use wire instructions from an unexpected email or third party.
Unverified PennyMac Phone Numbers and Robocall Caution
Some customers search for phone numbers that appear in caller ID, voicemail, or third-party robocall directories. Do not assume a number is an official PennyMac customer-service number unless it appears on PennyMac’s official website, your secure PennyMac account, or your current PennyMac mortgage statement.
For existing-loan support, payment questions, escrow questions, and customer care, use 1-800-777-4001. For mortgage assistance, use 1-866-545-9070. If a caller asks for payment by gift card, cryptocurrency, personal wire recipient, or a non-PennyMac account, treat the request as suspicious and contact PennyMac through an independently verified number.
How To Make a PennyMac Mortgage Payment
PennyMac accepts mortgage payments through the online account, mobile app, automated telephone system, mail, and certain third-party payment services.
Pay Online or Through the App
Borrowers can sign in to make a one-time payment, set up AutoPay, review pending payments, check payment history, and view statements.
Before submitting a payment:
- Confirm the correct loan number
- Confirm the bank-routing and account numbers
- Review the payment amount
- Check the requested processing date
- Determine whether another payment is already pending
- Save the confirmation number
Pay by Telephone
Call 1-800-777-4001 to make a payment through PennyMac’s automated system or speak with Customer Service during live-agent hours.
The automated system is available 24 hours a day. Debit-card processing fees may apply to certain telephone payments.
Pay by Mail
Include the PennyMac loan number with the payment. Borrowers should use the address printed on the current mortgage statement or payment coupon whenever possible.
- Current Payment Address Listed by PennyMac: PennyMac Loan Services, LLC, P.O. Box 30597, Los Angeles, CA 90030-0597
- Additional Regional Payment Addresses May Appear on Statements: Use the payment address shown on your most recent statement or online account when it differs.
Overnight Mortgage Payments
PennyMac Loan Services
Attn: Lockbox Operations POB 30597
20500 Belshaw Avenue
Carson, CA 90746
Use trackable delivery for time-sensitive payments and retain the shipping receipt. Sending a payment overnight does not necessarily guarantee same-day posting.
Western Union Payments
PennyMac identifies Western Union Quick Collect as an available payment method. Western Union charges its own service fee, and immediate delivery to PennyMac does not necessarily mean immediate posting to the loan.
PennyMac Payment Not Posted
A payment may appear missing because it is still processing, was sent to an old servicer, was mailed to the wrong address, was returned by the bank, or was placed in a suspense or unapplied-funds account.
Before Contacting PennyMac
- Check the bank account or card activity
- Check PennyMac’s pending-payment section
- Locate the online or telephone confirmation number
- Keep the canceled check or bank trace number
- Confirm the loan number included with the payment
- Check the address where a mailed payment was sent
- Confirm whether the mortgage was recently transferred
- Review whether the payment was returned
Questions To Ask PennyMac
- Did PennyMac receive the payment?
- What date was it received?
- Was it applied or placed in suspense?
- Was any part applied to fees or another amount?
- Was the payment returned by the bank?
- Does PennyMac need proof of payment?
- Will a late charge or credit-reporting issue be corrected?
- Can PennyMac provide a servicing case number?
If the payment was sent to a former mortgage servicer shortly after a servicing transfer, keep proof of the transfer notice and payment.
Payment Applied Incorrectly
A mortgage payment may be distributed among principal, interest, escrow, fees, advances, past-due amounts, or unapplied funds according to the loan documents and account status.
If the payment appears incorrect, ask PennyMac for a transaction history showing:
- The date the payment was received
- The effective date
- The amount applied to principal
- The amount applied to interest
- The amount applied to escrow
- Any fees or corporate advances
- Any amount remaining in suspense
- The next payment due date
When making an additional principal payment, follow PennyMac’s current instructions and confirm on the next statement that it was applied as intended.
PennyMac AutoPay Problems
AutoPay problems may involve a payment drafted twice, an old amount continuing after an escrow change, a payment not withdrawn, or an automatic draft continuing after a sale or refinance.
Before Submitting Another Payment
- Check the pending-payment section
- Review the current AutoPay settings
- Check whether the bank has a pending withdrawal
- Confirm the AutoPay processing date
- Review whether the monthly payment recently changed
- Check whether a one-time payment was also submitted
Submitting another payment before checking the account may result in two payments being processed.
Bank Bill Pay Is Different From PennyMac AutoPay
A payment scheduled through the borrower’s own bank is controlled by that bank. PennyMac states that personal bank bill-pay amounts do not automatically change when a mortgage payment increases.
If an escrow analysis raises the monthly payment, manually update any recurring payment controlled through an outside bank.
Why Did My PennyMac Mortgage Payment Increase?
A monthly mortgage payment may increase even when the interest rate is fixed.
Possible causes include:
- Higher property taxes
- Higher homeowners insurance premiums
- Flood or wind-insurance changes
- An escrow shortage
- Mortgage-insurance premiums
- An adjustable-rate mortgage change
- Expiration of a temporary interest-rate subsidy
- Lender-placed insurance
- A repayment or modification agreement
How To Review a Payment Change
- Compare the new statement with the previous statement.
- Review the most recent escrow analysis.
- Check property-tax and insurance amounts.
- Look for lender-placed insurance.
- Confirm whether the interest rate changed.
- Check whether a shortage is being repaid over time.
- Contact PennyMac for an itemized explanation.
PennyMac Escrow Shortages and Surpluses
An escrow account generally collects part of the expected annual property taxes and insurance costs with each monthly mortgage payment.
An escrow shortage can occur when actual or projected costs are higher than the amount collected. A surplus can occur when the account holds more than the permitted cushion after the annual analysis.
Possible Causes of an Escrow Shortage
- Property-tax increase
- Homeowners insurance increase
- Flood or wind-insurance increase
- Tax reassessment after purchase
- Prior escrow estimate was too low
- Tax or insurance payment was made earlier than expected
- A shortage from a previous year remains
Questions To Ask the PennyMac Escrow Department
- Which tax bills are included?
- Which insurance policies are included?
- What amounts are projected for the next year?
- How much is the required escrow cushion?
- What caused the shortage or surplus?
- Can the shortage be paid in a lump sum?
- How would a lump-sum payment affect the monthly payment?
- Was an incorrect tax or insurance amount used?
Paying the shortage does not necessarily prevent the base escrow portion from increasing when future taxes or insurance are projected to remain higher.
Property-Tax Problems
Borrowers should first determine whether PennyMac or the homeowner is responsible for the tax bill.
PennyMac generally obtains regular property-tax information directly from the tax authority when taxes are escrowed. Supplemental, interim, or new-construction tax bills may remain the homeowner’s responsibility.
Contact PennyMac When:
- An escrowed regular tax bill appears unpaid
- A tax payment was sent to the wrong parcel
- The escrow analysis uses the wrong tax amount
- The account shows duplicate tax payments
- A tax refund was issued
- A delinquency notice was received despite an escrow account
Information To Provide
- The loan number
- The property address
- The tax authority
- The parcel number
- The tax-bill period
- The due date
- A copy of the bill or delinquency notice
- The amount due
Tax documents can be sent through a secure account message, faxed to 1-866-577-7205, or mailed to PennyMac’s correspondence address when PennyMac requests them.
Homeowners Insurance and Proof of Coverage
PennyMac may request proof of homeowners, flood, wind, or hurricane insurance when a policy is renewed, replaced, canceled, or changed.
How To Submit Insurance Documents
- Online: Upload the declaration page through the PennyMac insurance portal
- Insurance Department: Call 1-866-318-0208
- Fax: 1-866-235-1215
- Mail: PennyMac Loan Services, LLC, P.O. Box 6618, Springfield, OH 45501-6618
Information the Policy Should Show
- The insured property address
- The borrower’s name
- The policy number
- The policy term
- The coverage amount
- The insurance company
- The PennyMac mortgagee clause
Keep confirmation that the documents were received and review the account later to ensure the policy was accepted.
Lender-Placed Insurance Complaints
Lender-placed insurance may be added when PennyMac’s records do not show acceptable coverage. It may cost more and provide different protection than a homeowner-selected policy.
To Request Cancellation or Correction
- Obtain the complete declaration page from the insurance carrier.
- Confirm that coverage was continuous.
- Upload or send the document to PennyMac.
- Call the Insurance Department.
- Ask when the proof will be reviewed.
- Request cancellation of overlapping lender-placed coverage.
- Ask how any premium refund will be credited.
- Review the escrow account after the correction.
PennyMac states that overlapping lender-placed premiums may be refunded to the escrow account after acceptable continuous personal insurance coverage is verified.
Insurance Claim Checks and Property Damage
After a covered property loss, an insurance settlement check may be payable to both the homeowner and PennyMac because PennyMac holds an interest in the property securing the mortgage.
Before Sending a Claim Check
- Make a copy of the check
- Review every payee listed
- Call PennyMac for endorsement instructions
- Ask which repair documents are required
- Keep the insurance estimate
- Keep contractor estimates and licenses
- Ask whether funds will be released in stages
- Ask whether inspections will be required
Do not endorse or mail an insurance check until the current PennyMac instructions are confirmed.
Requesting a PennyMac Payoff Statement
The principal balance shown online is not necessarily the complete payoff amount. A payoff statement may include accrued interest, fees, advances, recording costs, and a good-through date.
How To Request a Payoff
- Sign in to the PennyMac online account.
- Open the Payoff Resource Center.
- Request the payoff statement.
- Select the appropriate good-through date.
- Download the official statement when it becomes available.
- Follow only the payment instructions on the verified statement.
PennyMac Payoff Wire Transfer and Address Information
A payoff is different from a regular monthly payment. Do not send payoff funds to a regular monthly payment address unless the official payoff statement instructs you to do so.
For payoff funds, use only the verified instructions in PennyMac’s official payoff statement or secure payoff resource. PennyMac’s payoff resources state that payoff funds may be sent by wire transfer, title check, cashier’s check, or money order, and that personal checks are not accepted for paying off a loan.
Payoff Fraud Warning
Wire instructions can be intercepted or altered. Independently confirm payoff instructions through PennyMac’s official account or telephone number before sending funds.
Do not rely only on wire instructions received through an unexpected email, attachment, text message, or real-estate contact.
PMI and Mortgage Insurance Removal
The ability to remove mortgage insurance depends on the loan type, original terms, payment history, property value, loan-to-value ratio, and applicable federal or investor requirements.
Private Mortgage Insurance
Conventional-loan PMI may terminate automatically when the applicable requirements are met, or the borrower may be able to request early cancellation.
A request may involve:
- A written or online request
- Acceptable payment history
- A current loan-to-value calculation
- A new appraisal or property valuation
- No subordinate liens
- Property-condition requirements
FHA Mortgage Insurance
FHA mortgage-insurance rules differ from conventional PMI. Depending on the closing date and original down payment, mortgage insurance may remain for the life of the loan or terminate after a defined period.
Ask PennyMac to identify the loan type and the requirements applying to the specific mortgage.
Loan Transferred to PennyMac
Mortgage-servicing rights can be transferred even when the loan owner and loan terms remain unchanged.
After Receiving a Transfer Notice
- Confirm the effective transfer date
- Register the PennyMac account
- Update the payment address
- Cancel or update old AutoPay instructions
- Confirm whether prior automatic drafts transfer
- Review the escrow balance
- Confirm insurance and tax records
- Check that recent payments appear
- Save both servicers’ transfer notices
Do not send a payment to a new company solely because of an unexpected telephone call or email. Verify the transfer through the written notices and official company contact information.
PennyMac Mortgage Relief and Hardship Assistance
Borrowers who expect to miss a payment or who are already behind should contact PennyMac Mortgage Assistance at 1-866-545-9070.
Waiting until a foreclosure sale is near may reduce the time available to review possible alternatives.
Possible Mortgage Assistance Options
Depending on the loan, investor, hardship, account status, and eligibility requirements, options may include:
- Forbearance
- Repayment plan
- Payment deferral
- Partial claim
- Loan modification
- Short sale
- Deed-in-lieu of foreclosure
- State Homeowner Assistance Fund programs
An available option is not guaranteed. PennyMac must review the borrower’s circumstances and the requirements applying to the mortgage.
Information To Prepare
- The loan number
- A hardship explanation
- Income documentation
- Recent bank statements
- Tax returns when requested
- Monthly expenses
- Property occupancy information
- Homeowners-association information
- Other liens or mortgages
- Insurance information
PennyMac Forbearance
Forbearance may temporarily pause or reduce scheduled mortgage payments during an eligible hardship. It does not ordinarily erase the amounts that are not paid.
Questions To Ask Before Accepting Forbearance
- How long will the plan last?
- Will payments be paused or reduced?
- How will missed amounts be handled afterward?
- Will interest continue to accrue?
- How will escrowed taxes and insurance be handled?
- How will credit reporting be handled?
- What documents are required?
- What happens when the plan ends?
Request the terms in writing and contact PennyMac before the forbearance ends to review the available exit options.
Natural-Disaster Assistance
Borrowers affected by a hurricane, wildfire, flood, tornado, or other disaster should contact PennyMac when property damage or financial hardship may affect the mortgage.
Important Steps
- Ensure personal safety first
- Contact the insurance carrier
- Document property damage
- Contact PennyMac Mortgage Assistance
- Ask about available disaster forbearance
- Keep insurance-claim information
- Ask how claim checks will be handled
- Keep FEMA or government-assistance records
Mortgage assistance and insurance-claim processing are separate processes and may involve different PennyMac departments.
Foreclosure Notices and Legal Documents
A borrower who receives a notice of default, acceleration letter, foreclosure complaint, sale notice, or court document should act promptly.
- Read the document and identify every deadline.
- Contact PennyMac Mortgage Assistance.
- Ask whether a complete loss-mitigation application can still be reviewed.
- Keep copies of every submitted document.
- Use trackable delivery or secure upload.
- Contact a HUD-approved housing counselor.
- Consider consulting a qualified attorney when legal deadlines or a scheduled sale are involved.
A routine customer-service review or public comment is not a substitute for responding to foreclosure papers or court deadlines.
Formal Notice of Error or Request for Information
A borrower may submit a written Notice of Error when they believe PennyMac made a servicing error, or a Request for Information when specific mortgage-servicing records are needed.
These formal requests should not be mailed with a mortgage payment.
Designated West Coast Address
PennyMac Loan Services, LLC
P.O. Box 5133
Thousand Oaks, CA 91359-5133
Designated East Coast Address
PennyMac Loan Services, LLC
P.O. Box 950002
Fort Worth, TX 76155-9802
Check PennyMac’s current contact page and mortgage statement before mailing because the designated address may depend on location and may change.
Include in the Letter
- The borrower’s name
- The mortgage loan number
- The property address
- A clear description of the alleged error or requested information
- Relevant dates and amounts
- Copies of supporting records
- The requested correction or response
Send copies rather than irreplaceable original documents and retain proof of delivery.
PennyMac Scam and Fraud Warning Signs
Mortgage borrowers are frequently targeted by payment-diversion, foreclosure-rescue, modification, wire-transfer, and identity-theft scams.
Warning Signs
- Request to make a mortgage payment to an individual
- Demand for gift cards or cryptocurrency
- Unexpected change to payoff wire instructions
- Upfront fee for a guaranteed loan modification
- Company tells the borrower to stop communicating with PennyMac
- Request to sign over the property title
- Promise to stop foreclosure regardless of the loan status
- Caller requests a one-time security code
- Email uses an unfamiliar domain
- Request for remote access to a computer or phone
- Caller claims to be PennyMac but uses a phone number not listed on PennyMac’s official site or your secure account
PennyMac states that it does not charge borrowers a fee for a loan modification or other loss-mitigation plan relating to delinquency. Payments should be payable to PennyMac rather than an individual.
What To Do
- Stop communicating with the suspicious party.
- Do not send money or documents.
- Call PennyMac through an independently verified number.
- Change the online-account password if necessary.
- Review recent mortgage and bank activity.
- Notify the bank immediately if money was sent.
- Report identity theft or fraud to the appropriate authorities.
How To Escalate an Unresolved PennyMac Complaint
- Contact the correct department. Servicing, insurance, property-loss claims, new loans, and mortgage assistance use different channels.
- Request a case number. Record the date, time, representative, and promised next step.
- Send a secure message. Use the online account for a written record of account-specific questions.
- State the exact resolution requested. Ask for payment correction, escrow review, insurance update, fee reversal, payoff correction, or assistance decision.
- Keep supporting records. Preserve statements, payment confirmations, tax bills, insurance documents, letters, and screenshots.
- Request supervisor review. Explain which facts or documents have not been addressed.
- Use a formal Notice of Error or Request for Information when appropriate. Send it to the designated address rather than the payment address.
- Contact a HUD-approved housing counselor. Housing counseling may be particularly helpful for delinquency, modification, or foreclosure concerns.
- Submit a CFPB complaint. The Consumer Financial Protection Bureau accepts complaints involving mortgage lenders and servicers.
- Consider legal help for urgent foreclosure or court matters. Do not allow legal deadlines to expire while waiting for ordinary customer service.
Consumer Financial Protection Bureau
HUD-Approved Housing Counseling
PennyMac Customer Reviews and Complaint Sentiment
At the time this page was updated, CustomerServiceNumbers.com did not have any published PennyMac reviews and could not calculate meaningful customer sentiment.
Customers searching for PennyMac complaints, PennyMac customer service reviews, or PennyMac Google reviews can leave a review below after contacting the company. Future sentiment summaries on this page should be based only on reviews submitted directly to CustomerServiceNumbers.com.
As borrowers submit reviews, this section may be updated with recurring topics involving:
- Mortgage-payment processing
- AutoPay and bank bill pay
- Escrow shortages and payment increases
- Property taxes
- Homeowners insurance and lender-placed coverage
- Insurance claim checks
- Payoff statements
- Loan transfers
- Mortgage hardship assistance
- How effectively complaints were resolved
Future sentiment summaries will be based on actual CustomerServiceNumbers.com submissions rather than generalized assumptions about PennyMac or its borrowers.
What To Include in Your PennyMac Review
- Whether the issue involved servicing, payments, escrow, insurance, payoff, or mortgage assistance
- The approximate dates involved
- The support channel used
- Whether PennyMac provided a case number
- Whether documents were submitted
- How long it took to receive a response
- Whether the promised action occurred
- Whether the matter was resolved
Do not publish a mortgage loan number, Social Security number, complete property address, bank information, insurance-policy number, medical information, tax documents, or employee personal information.
PennyMac Frequently Asked Questions
What is PennyMac’s current customer-service number?
Existing mortgage customers can call PennyMac at 1-800-777-4001.
What is the PennyMac phone number for customer care?
For an existing mortgage, the PennyMac customer care phone number is 1-800-777-4001.
What is 8007774001?
8007774001 is the unformatted version of 1-800-777-4001, PennyMac’s existing-mortgage customer-service number.
What are PennyMac’s customer-service hours?
Live representatives are currently available Monday through Friday from 5:00 a.m. to 6:00 p.m. PT and Saturday from 7:00 a.m. to 11:00 a.m. PT.
Is PennyMac’s automated phone system available 24 hours?
Yes. The automated system at 1-800-777-4001 is available 24 hours a day, seven days a week.
What is the PennyMac bill pay phone number?
Borrowers can call 1-800-777-4001 to make a payment through PennyMac’s automated phone system or speak with Customer Service during live-agent hours.
What is the PennyMac new-loan phone number?
For a new mortgage or refinance, call 1-866-549-3583.
Who should I call about an application already in progress?
Borrowers with an in-progress loan application can contact their loan team at 1-844-917-3669.
What is the PennyMac mortgage-assistance number?
Borrowers experiencing difficulty making payments can call 1-866-545-9070.
What is 18665459070?
18665459070 is the unformatted version of 1-866-545-9070, PennyMac’s mortgage relief and payment-assistance phone number.
Does PennyMac have a customer service email address?
PennyMac generally directs account-specific questions through the secure Message Center or chat after login rather than a public general customer-service email address.
How do I make a PennyMac mortgage payment?
Make a one-time payment or enroll in AutoPay through the PennyMac account or app. Payments can also be made by telephone, mail, or Western Union.
Why did my PennyMac payment increase?
Possible causes include property-tax increases, insurance increases, an escrow shortage, lender-placed insurance, mortgage insurance, or an adjustable-rate change.
What is the PennyMac escrow department phone number?
For escrow, property-tax, insurance, and payment-change questions, start with PennyMac Customer Service at 1-800-777-4001.
How do I submit proof of homeowners insurance?
Upload the insurance declaration page through PennyMac’s insurance portal, call 1-866-318-0208, fax it to 1-866-235-1215, or mail it to P.O. Box 6618, Springfield, Ohio 45501-6618.
What is the PennyMac insurance department phone number?
For proof of insurance, call 1-866-318-0208. For an insurance claim check or property-loss claim, call 1-866-314-0498.
What is the PennyMac fax number?
For insurance proof, PennyMac lists fax 1-866-235-1215. For tax documents requested by PennyMac, the tax document fax may be 1-866-577-7205. Always confirm the correct fax number for your specific issue before sending documents.
What is the PennyMac insurance-claim phone number?
For a property-loss claim or insurance check payable to PennyMac, call 1-866-314-0498.
How do I request a PennyMac payoff statement?
Sign in to the online account and request the statement through the Payoff Resource Center. Use only the verified instructions contained in the official payoff statement.
What is the PennyMac address for wire transfer?
A wire transfer does not use a normal mailing address. For payoff wire transfers, use only the verified wire instructions in the official PennyMac payoff statement or secure payoff resource. Independently confirm instructions before sending funds.
Can PennyMac remove PMI?
PMI removal depends on the loan type, equity, payment history, property value, and applicable requirements. Submit a formal request through PennyMac for a loan-specific determination.
How do I report a PennyMac servicing error?
Contact Customer Service and preserve the case number. For a formal dispute, send a written Notice of Error or Request for Information to PennyMac’s designated address.
Does PennyMac charge for a loan modification?
PennyMac states that it does not charge fees for a modification or other loss-mitigation plan when a borrower is facing delinquency.
How do I file a complaint against PennyMac?
Contact PennyMac first, request a case number, and ask for supervisor review. If the mortgage-servicing issue remains unresolved, submit a complaint to the Consumer Financial Protection Bureau.
Where is PennyMac headquartered?
PennyMac Loan Services, LLC is headquartered at 3043 Townsgate Road, Suite 200, Westlake Village, California 91361. The corporate phone number is 1-818-224-7442.
Related Mortgage Customer Service Pages
Official PennyMac and Mortgage Resources
Related Consumer Resources
Page Update Note
This PennyMac customer service page was updated on July 4, 2026, to better explain PennyMac customer service phone numbers, customer care hours, payment and bill-pay support, escrow and insurance departments, fax numbers, address and phone number searches, payoff and wire-transfer cautions, complaint escalation, and CSN review status.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contacts, servicing routes, common mortgage problems, complaint information, and practical resolution steps.
Our goal is not simply to repeat a mortgage customer-service number. We help borrowers determine whether to contact servicing, the Insurance Department, the property-loss team, a loan officer, Mortgage Assistance, a housing counselor, or a financial regulator.
Reviews may be moderated for spam, profanity, mortgage numbers, financial information, property addresses, insurance details, and personally identifiable information while preserving the reviewer’s original meaning.
Share Your PennyMac Experience
Have you contacted PennyMac about a mortgage payment, AutoPay, escrow shortage, tax bill, homeowners insurance, claim check, payoff statement, loan transfer, hardship application, or unresolved servicing complaint?
Leave a rating and review below. Include the general type of mortgage issue, support channel used, whether PennyMac opened a case, how long it took to receive assistance, and whether the problem was resolved.
Your experience may help another borrower determine whether to contact Customer Service, Insurance Support, the property-loss department, Mortgage Assistance, a housing counselor, or the Consumer Financial Protection Bureau.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer website and is not affiliated with PennyMac Loan Services, LLC, PennyMac Financial Services, Inc., any mortgage investor, insurance company, HUD, or the Consumer Financial Protection Bureau. PennyMac does not provide customer support through this website. Contact PennyMac or the applicable organization directly regarding mortgage payments, escrow, taxes, insurance, payoff statements, hardship assistance, foreclosure, or account information.
This page provides general consumer information and does not provide legal, financial, tax, insurance, foreclosure, or housing advice. The mortgage note, deed of trust, servicing records, insurance policy, investor requirements, applicable law, and official PennyMac communications control each borrower’s account.
