Carvana Customer Service Phone Number, Returns & Title Help

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Carvana is an online auto retailer that lets customers buy, finance, sell, trade, schedule delivery, pick up vehicles at select vending-machine locations, and manage parts of the car-buying process online. Customers often contact Carvana customer service for vehicle purchases, delivery appointments, pickup appointments, trade-in offers, selling a car, financing, registration, title delays, temporary plates, 7-day returns, refunds, vehicle condition concerns, repairs, SilverRock warranty claims, CarvanaCare, and account support.

If you are looking for the Carvana customer service phone number, Carvana can be reached at 1-800-333-4554. Carvana also provides support through its Help Center, online chat, signed-in account tools, delivery/pickup updates, financing support, warranty support, and post-purchase repair resources.

How to Contact Carvana Customer Service

Important support note: Carvana issues can involve multiple teams. A buying, delivery, return, registration, title, financing, loan-payment, repair, warranty, or SilverRock issue may need a different support route. For the fastest help, sign in to your Carvana account and open the exact purchase, sale, delivery, loan, return, or repair case involved.

Best Way to Reach Carvana by Issue

  • Buying a vehicle: Use your Carvana account, the Help Center, chat, or call 1-800-333-4554.
  • Delivery or pickup appointment: Check your Carvana account and contact support if the appointment, location, or documents need review.
  • 7-day return or exchange: Chat with or contact a Carvana Advocate before the 7-day deadline.
  • Registration, title, or temporary plate issue: Contact Carvana and keep all DMV, tag office, title, lien, and registration documents ready.
  • Vehicle condition concern during the return period: Document the issue with photos, inspection notes, and repair estimates before the 7-day deadline.
  • Warranty or repair claim: Contact SilverRock at 1-866-628-3905 or text 1-833-394-8239.
  • Bridgecrest loan or payment concern: Contact Bridgecrest at 1-800-967-8526.
  • Selling or trading in a car: Use the Sell/Trade section and have your title, registration, payoff information, mileage, and vehicle condition details ready.
  • Loan payoff or title after payoff: Contact the lienholder or Bridgecrest if your loan was financed through Bridgecrest.
  • Fraud or suspicious vehicle listing: Use official Carvana channels only and contact your bank or card issuer if payment information was shared with a suspicious party.

What to Have Ready Before Contacting Carvana

  • Your Carvana account email address and phone number
  • The vehicle year, make, model, VIN, and stock number if available
  • Your order number, purchase date, delivery date, or pickup appointment details
  • Photos, inspection notes, repair estimates, mechanic reports, and condition concerns
  • Driver’s license, proof of insurance, registration documents, title documents, and state DMV requirements if relevant
  • Temporary operating plate, tag office notice, title application, or registration delay notice
  • Trade-in offer, payoff amount, lienholder information, and odometer reading if selling or trading in
  • Loan agreement, Bridgecrest account number, payment confirmation, payoff letter, or title-release details if financed
  • SilverRock warranty claim number, repair facility estimate, diagnosis, and mileage if requesting repairs
  • Chat transcript, text message, email, case number, advocate name, or prior support response

Common Carvana Customer Service Issues

Common reasons customers contact Carvana include:

  • Vehicle purchase questions and financing approval issues
  • Delivery delays, pickup appointment changes, and vending-machine pickup questions
  • 7-day return, refund, and exchange requests
  • Vehicle damage, cosmetic issues, undisclosed defects, or mechanical concerns
  • Registration delays, title delays, temporary plates, DMV paperwork, and lienholder documents
  • Trade-in offer changes, payoff issues, and selling a car to Carvana
  • Bridgecrest loan payments, AutoPay, payoff letters, and title release after payoff
  • SilverRock warranty claims, repair approvals, repair delays, and CarvanaCare coverage questions
  • Shipping fees, delivery fees, refund timing, and canceled purchases
  • Account access, document uploads, proof of income, proof of insurance, and identity verification
  • Vehicle recalls, manufacturer warranty questions, and post-purchase repair routing
  • Suspicious listings, fake Carvana ads, phishing messages, and payment scams

Carvana Customer Reviews and Complaints on CSN

The live CustomerServiceNumbers.com Carvana page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable Carvana customer-service trend on this site.

If you have contacted Carvana about buying a car, selling a car, delivery, returns, refunds, title or registration, temporary plates, financing, Bridgecrest, SilverRock, repairs, warranty coverage, vehicle condition, or a complaint, you can leave a review below. Reviews are individual experiences and may not represent every Carvana vehicle, state, delivery market, financing arrangement, repair claim, or support case.

Carvana’s 7-Day Money Back Guarantee

Carvana’s 7-Day Money Back Guarantee lets customers test-own a vehicle for 7 calendar days after receiving it, but limits apply. Carvana says customers must contact Carvana before the deadline to start a return or exchange.

Carvana’s published return policy allows up to 400 miles during the 7-day period. If the vehicle is driven more than 400 miles, Carvana says customers may be charged $1.00 for each additional mile. Carvana also says returns may not be accepted if the vehicle has been modified, damaged, altered, involved in an accident, or had a lien or other encumbrance placed on it beyond the Carvana retail installment contract.

If you are considering a return, do not wait until the last minute. Save all photos, inspection reports, repair estimates, delivery paperwork, odometer photos, and messages with Carvana. Ask for written confirmation that the return or exchange was opened before the deadline.

Vehicle Condition, Inspections, Repairs, and SilverRock Warranty Help

Carvana says every vehicle includes a complimentary limited warranty that is valid for 100 days or 4,189 miles, whichever comes first. Carvana warranty and repair claims are commonly handled through SilverRock.

If you find a mechanical problem, warning light, fluid leak, tire concern, brake issue, battery issue, missing feature, paint damage, body damage, odor, or undisclosed condition problem, document it immediately. If you are still within the 7-day period, decide whether you want to keep the vehicle, exchange it, or return it before the return window closes.

For warranty claims, contact SilverRock at 1-866-628-3905 or text 1-833-394-8239. Have your VIN, mileage, repair facility information, diagnostic report, estimate, photos, and any Carvana case number ready.

Title, Registration, DMV, and Temporary Plate Help

Carvana’s registration process can vary by state. Carvana says customers may receive a Temporary Operating Plate, and permanent plates and registration documents are mailed after registration is completed. Some states require additional forms, inspections, limited power of attorney, proof of insurance, title applications, or state-specific registration steps.

If your temporary plate is close to expiring, contact Carvana promptly and document the date, state, temporary plate number, delivery date, and any DMV or tag office messages. Ask whether any document is missing, whether Carvana has submitted the registration packet, and whether your state allows a temporary extension.

If you receive a DMV notice, tag office rejection, missing title notice, lienholder issue, or title reassignment request, keep copies and escalate quickly. Title and registration delays can affect your ability to legally drive the vehicle, renew plates, sell the vehicle, refinance, or register in another state.

Carvana Financing, Bridgecrest, Payoff, and Loan Support

Carvana customers who finance may later work with Bridgecrest for loan servicing. Carvana’s help pages list Bridgecrest at 1-800-967-8526 for payment or credit concerns, with support by phone, fax, and email.

Bridgecrest can assist with account questions, payments, payoff, AutoPay, and certain title-after-payoff questions. If you paid off a loan and need the title, lien release, or proof of payoff, contact Bridgecrest and keep your payoff confirmation, bank statement, loan number, VIN, and mailing address ready.

If your financing, registration, or payoff issue involves another lender, contact that lender directly. Carvana may not control the payment, lien release, or title timing once the loan is being serviced by a third-party lender.

Selling or Trading In a Vehicle to Carvana

Customers can sell or trade in vehicles through Carvana’s online offer process. Carvana says it may accept vehicles that are newer than 1992, have a working odometer, and can be safely driven, subject to other offer and inspection requirements.

If you are selling or trading in, be accurate about mileage, condition, title status, ownership, payoff, accident history, modifications, warning lights, damage, and missing keys. Bring the title, registration, ID, payoff details, lender information, and any required state documents to the appointment.

If Carvana changes the offer after inspection, ask for the reason in writing. Save the original offer, photos, condition disclosures, payoff quote, appointment confirmation, and any revised terms.

Carvana Scam, Fake Listing, and Payment Warning

Be careful with fake Carvana ads, fake phone numbers, spoofed emails, cloned websites, social media vehicle scams, and payment requests that appear to copy Carvana branding. Vehicle-purchase scams can involve fake listings, fake delivery promises, fake escrow instructions, altered titles, cloned VINs, and requests to move payment outside the official website.

  • Use carvana.com, the Carvana app, or official Carvana support before trusting a phone number, payment link, or listing from a search ad or social media post.
  • Do not send payment by gift card, cryptocurrency, wire transfer, prepaid debit card, payment app, or direct bank transfer to someone claiming to represent Carvana outside official channels.
  • Do not share your password, one-time code, driver’s license, Social Security number, bank login, or full payment details with an unexpected caller.
  • Verify the VIN, title status, seller identity, and payment instructions before making any vehicle purchase.
  • If you entered payment or identity information on a suspicious site, contact your bank, card issuer, and credit bureaus promptly.
  • If you believe a vehicle, title, or VIN may be fraudulent, document the listing and contact law enforcement or your state motor vehicle agency when appropriate.

How to Escalate a Carvana Complaint

If your issue is not resolved after contacting Carvana customer service, try these escalation steps:

  1. Save your order number, VIN, delivery date, photos, inspection notes, repair estimates, title documents, registration notices, chat transcripts, texts, and case numbers.
  2. Confirm which team owns the issue: Carvana purchasing, delivery, return/exchange, registration, title, Bridgecrest, SilverRock, repair, trade-in, or selling support.
  3. If you are within the 7-day return period, decide quickly whether to return, exchange, or keep the vehicle and pursue repairs.
  4. For title or registration issues, ask whether documents have been submitted, whether anything is missing, and whether a temporary plate extension is available.
  5. For repair issues, ask SilverRock what is covered, what is excluded, whether the facility is in-network, and what documentation is still needed.
  6. For financing or payoff issues, contact Bridgecrest or the applicable lender and request written confirmation of payoff, lien release, or title status.
  7. If an advocate gives a timeline, ask for that timeline in writing through chat, email, text, or your account message history.
  8. For unresolved title, registration, consumer protection, or dealer-license concerns, consider contacting your state motor vehicle agency, attorney general, DMV, dealer licensing office, CFPB, FTC, or BBB as appropriate.
  9. For corporate-level contact information, use the Carvana corporate office resource linked below.

Carvana Compared with Competitors

Carvana competes with used car retailers, online auto marketplaces, and dealership groups such as CarMax, AutoNation, Vroom legacy services, DriveTime, Shift legacy services, Enterprise Car Sales, CarGurus, AutoTrader, Cars.com, Tesla used inventory, local franchise dealerships, and independent used car dealers. Customers comparing used car sellers often look at vehicle condition, price transparency, delivery reliability, return policy, title and registration handling, financing terms, trade-in value, warranty coverage, repair support, and how quickly customer service resolves problems.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Carvana Customer Service

What is the Carvana customer service phone number?

The Carvana customer service phone number is 1-800-333-4554. Customers can also use Carvana’s Help Center, online chat, signed-in account tools, and support articles.

How do I contact Carvana about a delivery or pickup?

Sign in to your Carvana account and open the delivery or pickup details. You can also call 1-800-333-4554 or use Carvana chat if the appointment, location, documents, or delivery window needs review.

How does Carvana’s 7-day return policy work?

Carvana’s 7-Day Money Back Guarantee starts when you receive the vehicle. Customers must contact Carvana before the deadline to start a return or exchange. Carvana allows up to 400 miles during the return period and may charge $1.00 per mile for mileage over that amount.

What is the Carvana warranty phone number?

Warranty claims are commonly handled by SilverRock. SilverRock can be reached at 1-866-628-3905, and SilverRock text support is 1-833-394-8239.

What warranty comes with a Carvana vehicle?

Carvana says every vehicle comes with a complimentary limited warranty that is valid for 100 days or 4,189 miles, whichever comes first. Coverage, exclusions, in-network repair requirements, and claim rules can vary.

Who handles Carvana loan payments?

Many Carvana-financed loans are serviced by Bridgecrest. Bridgecrest customer service can be reached at 1-800-967-8526. If your loan is with another lender, contact that lender directly.

How do I get my title after paying off a Carvana/Bridgecrest loan?

Contact Bridgecrest at 1-800-967-8526 or email customerservice@bridgecrest.com. Have your payoff confirmation, loan number, VIN, and mailing address ready.

What should I do if my Carvana registration or temporary plate is delayed?

Contact Carvana immediately and ask whether documents have been submitted, whether anything is missing, and whether your state allows a temporary plate extension. Keep DMV notices, temporary plate details, title documents, and Carvana case numbers.

Where is Carvana corporate office?

Carvana’s investor contact page lists Carvana at 300 E Rio Salado Pkwy, Building 1, Tempe, AZ 85281. Older business directories may also list 1930 W. Rio Salado Pkwy, Tempe, AZ 85281. For routine buying, selling, title, registration, warranty, or financing issues, use Carvana customer service first.

Page Update Note

Updated June 2026: This page was refreshed with current Carvana customer service routing for buying, selling, delivery, pickup, returns, title and registration, temporary plates, financing, Bridgecrest, SilverRock warranty claims, vehicle condition complaints, scam warnings, and corporate contact information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, chat, sign in, contact a lender, open a warranty claim, report a title problem, or escalate through another route.

Share Your Carvana Customer Service Experience

Have you contacted Carvana customer service about buying a vehicle, selling a car, delivery, pickup, returns, refunds, title, registration, temporary plates, financing, Bridgecrest, SilverRock, repairs, warranty coverage, vehicle condition, or a complaint? Share your experience below. Include the support route you used, how long it took to get help, and whether Carvana resolved the issue. Do not post full VINs, driver’s license numbers, Social Security numbers, payment details, loan numbers, addresses, phone numbers, passwords, legal documents, medical details, or private financial information in public comments.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Carvana Co., Carvana LLC, Bridgecrest, SilverRock, CarvanaCare, Root Insurance, any lender, motor vehicle agency, warranty administrator, repair facility, delivery provider, or state registration office. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support routes, return rules, warranty terms, registration processes, financing terms, title rules, repair procedures, and website links may change. Do not post private vehicle, identity, payment, loan, legal, insurance, medical, or registration information in public comments. Always verify important vehicle, title, registration, warranty, finance, insurance, legal, and payment information directly with Carvana, Bridgecrest, SilverRock, your lender, your state motor vehicle agency, or a qualified professional before taking action.

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