Brightspeed provides fiber internet, broadband internet, home phone, 4G home internet, and business communication services in many rural and suburban U.S. markets. If you need Brightspeed customer service for billing, outages, account help, internet support, phone service, reviews, or complaints, use the contact options below to reach the correct support route.

Brightspeed Customer Service Phone Number

Existing Customer Account and Technical Support: 1-833-MYBRSPD / 1-833-692-7773
Order New Service: 1-833-692-7773
Spanish Assistance: Call 1-833-692-7773 and choose option 9
Small Business Account, Billing, and Technical Support: 1-833-692-7773
Enterprise Customer Support: 1-833-363-2400

Best Ways to Contact Brightspeed

The best way to contact Brightspeed depends on whether you need residential support, small business help, enterprise support, billing assistance, outage troubleshooting, or an escalation for an unresolved issue.

Residential internet, account, or technical support: Call 1-833-692-7773.
Outage or service interruption: Use the Brightspeed outage tool, sign in to My Brightspeed, use chat, or call customer service.

Billing or payment help: Use My Brightspeed, Quick Bill Pay, or call 1-833-692-7773.
Escalating an unresolved issue: Brightspeed lists wecare@brightspeed.com for concerns or escalations.
Small business support: Call 1-833-692-7773 or email smbhelp@brightspeed.com.
Enterprise support: Call 1-833-363-2400.

You can also visit the official Brightspeed Contact Us page, the Brightspeed Support Center, the Brightspeed chat page, the My Brightspeed account portal, or the Brightspeed Small Business support page.

Brightspeed Corporate Headquarters

Brightspeed’s current headquarters is in Charlotte, North Carolina. Older listings may still mention CenturyLink-related addresses, but Brightspeed announced its corporate headquarters at Vantage South End in Charlotte.

Brightspeed Headquarters: 1120 South Tryon Street, Charlotte, NC 28203
Location Note: Brightspeed’s careers page describes the HQ as being on the seventh floor of Vantage South End – East Tower in Charlotte, NC.

Before You Contact Brightspeed Customer Service

Having the right information ready can make it easier to get help from Brightspeed support.

Your Brightspeed account number, if available
The service address connected to the account
The phone number or email address on the account
The type of service affected: fiber internet, broadband internet, home phone, 4G home internet, or business service
Any modem, router, Wi-Fi, phone, or app error messages
Dates and times of outages, slow speeds, missed appointments, or prior support calls
A copy of the bill, payment confirmation, or disputed charge if calling about billing

Common Reasons Customers Contact Brightspeed

Internet outage or service interruption reporting
Slow internet speeds, Wi-Fi problems, modem issues, or router troubleshooting
Fiber installation, technician appointments, or order status questions
Billing questions, late fees, payment arrangements, or disputed charges
My Brightspeed login, password reset, account access, or app support
Home phone, voicemail, long-distance, or landline repair
Moving service to a new address
Canceling service or returning leased equipment
Small business internet, billing, and technical support
Enterprise account access, billing, or service support

Brightspeed Internet and Outage Support

If your Brightspeed internet is not working, first check whether the issue affects every device in your home or only one device. If multiple devices are offline, restart your modem and router unless Brightspeed has given you different instructions. Avoid factory-resetting equipment unless a Brightspeed support agent specifically tells you to do so.

For repeated outages or slow-speed problems, record the date, time, speed-test results, whether you were using Wi-Fi or a wired connection, and whether neighbors are also affected. This can help when you call support or request follow-up on a recurring service problem.

Billing, Payments, and Account Help

Brightspeed customers can use My Brightspeed or Quick Bill Pay to manage billing and payments. Brightspeed also allows payment by phone at 1-833-692-7773, but phone payments may involve convenience fees depending on the payment method.

If your bill increased, compare the current statement with the previous month’s statement before calling. Changes may be caused by taxes and fees, promotional pricing ending, equipment charges, late fees, paper billing, service upgrades, installation charges, or payment-related fees.

Canceling Brightspeed Service or Returning Equipment

Brightspeed says customers must call 1-833-692-7773 to cancel service or close an account. If you are canceling, ask for the cancellation date, final bill amount, equipment return instructions, and confirmation number.

If you lease a Brightspeed modem or router, ask how and where to return the equipment. Keep receipts, tracking numbers, photos, and confirmation emails so you have proof that the equipment was returned.

Brightspeed Email and CenturyLink Email

Brightspeed says it does not offer new Brightspeed email service, but previous email customers may still access email support through CenturyLink. If your issue involves an old CenturyLink email account, use Brightspeed’s email support information and CenturyLink webmail links instead of assuming the issue can be fixed through a new Brightspeed email account.

Small Business and Enterprise Support

Brightspeed small business customers can call 1-833-692-7773 for account, billing, and technical support. Brightspeed lists small business account support hours as Monday through Friday, 8 a.m. to 6 p.m. local time, with technical support available 24/7.

Enterprise customers should use Brightspeed’s enterprise support channels for Control Center access, billing, repair tickets, wholesale questions, and service support. Brightspeed lists 1-833-363-2400 for Enterprise Customer Support.

Brightspeed Reviews and Complaints

CustomerServiceNumbers.com currently shows 0 Brightspeed reviews and complaints. If you have contacted Brightspeed customer service, you can leave a review below to help other customers understand what to expect when calling about internet service, billing, outages, home phone support, canceling service, equipment returns, small business support, or account issues.

Because there are no visible Brightspeed reviews yet on this page, CustomerServiceNumbers.com is not summarizing customer sentiment at this time. New reviews may help identify common praise, complaints, support delays, billing concerns, outage issues, or successful resolutions.

Safety and Privacy Tips

Do not post your Brightspeed account number, service address, phone number, password, payment information, confirmation code, or other private account details in a public review or comment. If someone contacts you claiming to be from Brightspeed and asks for payment by gift card, cryptocurrency, wire transfer, or a suspicious link, verify the request directly through the official Brightspeed website or customer service number.

Reviews and comments may be moderated for profanity, spam, and personally identifiable information. Keep your review focused on your customer service experience and avoid sharing private account details.

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Brightspeed Customer Service Phone Number, Reviews and Complaints