Chase Customer Service, Phone Numbers & Complaints

Chase customer service provides separate support departments for checking and savings accounts, debit cards, credit cards, mortgages, auto loans, business banking, online banking, fraud reports, and transaction disputes.

Using the correct Chase phone number can reduce transfers and help your complaint reach the department that can access the account involved. This guide explains which number to call, how to dispute a transaction, what to do about suspected fraud, and how to escalate an unresolved Chase complaint.

How to Contact Chase Customer Service

• Personal banking customer service: 1-800-935-9935
• Credit card customer service: 1-800-432-3117
• Chase Auto customer service: 1-800-336-6675
• Chase Home Lending: 1-800-848-9136
• Online and mobile banking technical support: 1-877-242-7372
• Calls from outside the United States: 1-713-262-3300
• Chase for Business customer service: 1-800-242-7338
• Chase Accessibility Services: 1-855-644-4561
• JPMorgan Chase corporate inquiries: 1-212-270-6000
• Secure messages: Sign in to Chase online banking and select Secure messages from the account menu.
• Branch and ATM locator: Find a Chase branch or ATM
• Official customer-service page: Chase Customer Service
• Official website: Chase.com

Corporate headquarters:
JPMorgan Chase & Co.
270 Park Avenue
New York, NY 10017

Customer-service availability varies by product and department. Automated account services and online tools may remain available when live representatives are unavailable.

Chase Fraud and Unauthorized Transaction Numbers

Contact Chase immediately when you believe an account, card, online banking login, or transaction has been compromised.

• Checking or savings account fraud: 1-800-935-9935, then select option 8
• Debit card fraud: 1-800-978-8664, then select option 1
• Personal credit card fraud: 1-800-955-9060, then select option 8
• Business credit card fraud: 1-888-269-8690
• Business checking or savings fraud: 1-866-564-2262

You can also lock an eligible debit or credit card through the Chase app or online banking while investigating suspicious activity. Locking a card may prevent new purchases, but it may not stop every recurring payment or previously authorized transaction.

Fraudulent Charge or Billing Dispute?

Chase treats an unauthorized transaction differently from a billing dispute.

A transaction may be considered fraudulent when neither you nor another authorized user made or approved it.

A transaction may be a charge error or billing dispute when you recognize the merchant but:

• The amount is incorrect
• You were charged more than once
• You canceled a subscription but were charged again
• You returned an item but did not receive the promised credit
• The product or service was not delivered
• You paid using another method
• The merchant did not provide what was promised

For a merchant dispute, review the transaction details and contact the merchant first when appropriate. Keep the date, name of the person contacted, and the merchant’s response. If the matter remains unresolved, sign in to Chase, select the posted transaction, and follow the instructions to report a problem.

A pending credit card transaction may need to post before it can be disputed. Pending debit card concerns may require a call to 1-866-564-2262.

Protect Yourself From Chase Impersonation Scams

Caller ID, text messages, and email sender names can be falsified. Do not rely solely on a Chase name or logo appearing on your screen.

When a communication seems suspicious:

• Do not provide your password, PIN, card number, or one-time verification code.
• Do not move money because a caller claims your account is at risk.
• Do not click a link in an unexpected text or email.
• End the communication and call the number printed on the back of your Chase card or listed on Chase.com.
• Change your password promptly if you believe your online banking credentials were exposed.

Which Chase Department Should You Contact?

Checking, Savings and Debit Cards

Call personal banking customer service at 1-800-935-9935 for concerns involving:

• Checking and savings accounts
• Debit cards and ATM transactions
• Deposits and withdrawals
• Account fees
• Direct deposits
• Transfers and bill payments
• Account restrictions or closures
• Missing or incorrect account balances

For a branch-specific incident, contact the branch manager first. Use Chase’s branch locator to obtain the direct local number and schedule an appointment when necessary.

Chase Credit Cards

Call 1-800-432-3117 for:

• Credit card payments
• Interest, late fees, or annual fees
• Rewards and statement credits
• Replacement cards
• Credit limit questions
• Merchant disputes
• Authorized-user problems
• Account restrictions or closures

The number on the back of the card may provide more direct routing for a particular Chase card, including Sapphire, co-branded, or business cards.

Chase Auto Loans and Leases

Call Chase Auto at 1-800-336-6675 for:

• Auto loan and lease payments
• Payoff quotes
• Titles and lien releases
• Account statements
• Payment extensions or hardship questions
• Lease maturity and vehicle-return concerns

Have your auto account number or vehicle identification number available when calling.

Chase Mortgages and Home Lending

Call Chase Home Lending at 1-800-848-9136 for mortgage-account questions.

Live mortgage representatives are generally available Monday through Friday from 8 a.m. to 8 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Automated assistance may be available outside those hours.

Other Home Lending numbers include:

• Mortgage customer service in Spanish: 1-855-280-4198
• Homeowner’s insurance inquiries: 1-877-530-8951
• Property tax inquiries: 1-877-314-6353
• Mortgage financial-hardship assistance: 1-800-848-9380

Mortgage notices of error, requests for information, and qualified written requests have special mailing requirements. Verify the current address on Chase’s official Home Lending contact page before sending time-sensitive mortgage correspondence.

Chase Business Banking

Call 1-800-242-7338 for Chase business checking, savings, online banking, account-management, and payment questions.

Business customers can also sign in to Chase Business Online and use the Secure Message Center.

Online Banking and Mobile App Support

Call technical support at 1-877-242-7372 for help with:

• Signing in
• Resetting a username or password
• Mobile-app errors
• Online account access
• Secure messages
• Linking eligible Chase accounts

Never send full account numbers, passwords, PINs, or Social Security numbers through ordinary email or social media.

Common Chase Customer Service Complaints

CustomerServiceNumbers.com does not currently have enough submitted Chase reviews to calculate meaningful customer-satisfaction trends.

However, individual reviews submitted to the related CorporateOfficeHeadquarters.com Chase page describe complaints involving:

• Unexpected account restrictions or closures: Customers report accounts being frozen or closed without an explanation they considered adequate.
• Missing funds or balance discrepancies: Some reviewers describe deposits or account balances they could not reconcile.
• Fraud-claim denials: Reviewers report difficulty recovering money after unauthorized transfers or alleged account takeovers.
• Credit card disputes: Some customers describe disputes that were denied despite documentation supplied to Chase.
• Older account records: Complaints include difficulty locating records related to older Bank One, trust, or unclaimed-property accounts.
• Communication problems: Reviewers describe long holds, repeated transfers, disconnected calls, or difficulty reaching a person with authority to resolve the matter.

These are individual customer reports and do not establish that every Chase customer will have the same experience. Customer outcomes may depend on the account type, documentation available, transaction involved, and department handling the case.

How to Resolve a Chase Complaint

1. Contact the correct department. Use the product-specific number rather than beginning with the corporate office.
2. Gather supporting records. Save statements, transaction details, receipts, emails, screenshots, merchant correspondence, letters, and previous case numbers.
3. State the problem clearly. Explain what happened, when it occurred, the amount involved, and the resolution you are requesting.
4. Request a case or reference number. Record the date, time, representative’s name, department, and promised next step.
5. Use secure messaging. A secure message can create a written record of the complaint and Chase’s response.
6. Ask for escalation. Request a supervisor, claims specialist, branch manager, mortgage specialist, fraud investigator, or executive complaint review when appropriate.
7. Follow up in writing. Reference the original case number and attach only the documentation needed to support your claim.

Information to Include in a Chase Complaint

A useful complaint should include:

• The Chase product or account type involved
• The date the problem began
• The disputed amount, when applicable
• A concise timeline of events
• Names or departments previously contacted
• Case and reference numbers
• Documents supporting your position
• The specific action you want Chase to take

Do not include complete account numbers, card numbers, passwords, PINs, Social Security numbers, verification codes, or other sensitive information in a public review.

Escalating an Unresolved Complaint

If regular customer service does not resolve the problem:

• Ask that the complaint be reviewed by a supervisor or specialized claims department.
• Send a secure message summarizing the problem and previous contacts.
• Visit or schedule an appointment with a branch manager for branch and deposit-account concerns.
• Use Chase’s official complaints and feedback option.
• Keep copies of all written correspondence and delivery confirmations.

The JPMorgan Chase corporate number, 1-212-270-6000, is intended for general corporate inquiries and may redirect consumer account complaints to the appropriate Chase department.

What to Expect When Contacting Chase

Chase may need to verify your identity before discussing an account. Depending on the issue, the representative may ask you to confirm recent transactions, provide a case number, upload documents, contact a merchant, visit a branch, or wait while an investigation is completed.

Reporting suspected card fraud may result in the card being locked, closed, or replaced. Ask whether recurring payments, digital-wallet cards, and automatic bills will need to be updated.

For a transaction dispute, keep proof that you attempted to resolve the problem with the merchant. For an account restriction or closure, ask how remaining funds will be returned, whether checks or deposits are still pending, and whether Chase requires additional identity or business documentation.

Chase Customer Service Frequently Asked Questions

What is the main Chase customer service number?

For checking, savings, and personal banking, call 1-800-935-9935.

What is the Chase credit card customer service number?

Call 1-800-432-3117 or use the number printed on the back of your card.

How do I report Chase credit card fraud?

Call 1-800-955-9060. You may also lock the card and report the transaction after signing in to Chase.

How do I report Chase debit card fraud?

Call 1-800-978-8664 and select option 1.

Can I email Chase customer service?

Chase generally directs account-related questions through its Secure Message Center rather than ordinary email. Sign in to Chase.com or the Chase app to send a secure message.

How do I speak with Chase about a closed or frozen account?

Start with personal banking customer service at 1-800-935-9935. Ask which department placed the restriction, what documents are needed, whether pending transactions will be processed, and how remaining funds will be returned.

How do I dispute a Chase card charge?

Sign in to Chase, select the posted transaction, review the transaction details, and follow the option to report a problem. Contact the merchant first when the charge is recognized but the amount, service, refund, or delivery is incorrect.

What is the Chase mortgage customer service number?

Call Chase Home Lending at 1-800-848-9136.

What is the Chase Auto customer service number?

Call 1-800-336-6675 for Chase auto loan and lease servicing.

Where is Chase headquartered?

JPMorgan Chase & Co. is headquartered at 270 Park Avenue, New York, NY 10017.

How Chase Compares With Other Major Banks

Chase competes with large national and regional banks offering checking accounts, savings accounts, credit cards, mortgages, investments, and business services.

• Bank of America customer service: Another large national bank with extensive branch, credit card, mortgage, and digital-banking operations.
• Wells Fargo customer service: Offers consumer banking, credit cards, home lending, auto lending, and business services.
• Citibank customer service: Competes heavily in credit cards, banking, international services, and wealth management.
• U.S. Bank customer service: Provides branch banking, credit cards, mortgages, business banking, and payment services.

When comparing banks, consider branch access, account fees, minimum-balance requirements, digital tools, interest rates, dispute handling, fraud support, and complaint-resolution procedures.

Related Chase and Consumer Help Pages

• Chase corporate office, headquarters and complaints
• Bank of America customer service
• Wells Fargo customer service
• Citibank customer service
• U.S. Bank customer service
• Identify an unfamiliar credit or debit card charge
• Check suspicious calls, texts and emails for scam warning signs

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

We are an independent consumer-help website and are not owned or operated by Chase or JPMorgan Chase & Co. Our goal is to provide more than a telephone number by helping consumers identify the correct support department, document complaints, understand common problems, and share whether a company resolved the issue.

Share Your Chase Customer Service Experience

Have you contacted Chase about a bank account, credit card, fraud claim, transaction dispute, mortgage, auto loan, account closure, or missing funds?

Use the review form below to explain:

• Which Chase department you contacted
• How long it took to reach a representative
• What steps Chase asked you to complete
• Whether the matter was escalated
• How long the investigation or resolution took
• Whether Chase ultimately resolved the problem

Do not include account numbers, card numbers, passwords, PINs, verification codes, Social Security numbers, or other private financial information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Chase, JPMorgan Chase Bank, N.A., or JPMorgan Chase & Co. Chase does not provide customer support through this website.

Contact information is provided to help consumers reach the company directly. Reviews and complaints reflect the experiences and opinions of individual contributors and should not be interpreted as statements from Chase.