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LivingSocial Customer Service, Refunds & Voucher Help

If you need help with a LivingSocial voucher, deal purchase, refund request, Groupon account, missing voucher, gift, merchant issue, Getaways booking, Goods order, promo code, Groupon Bucks, failed payment, duplicate charge, or customer service complaint, start with the official LivingSocial and Groupon support routes. LivingSocial support is now closely tied to Groupon, so most issues are handled through online help, account login, guest-order lookup, chat support, or the support option connected to the specific purchase.

LivingSocial Customer Service and Support

LivingSocial’s support page directs customers to log in to manage purchases. LivingSocial does not publish a normal direct customer service phone number for everyday voucher, refund, account, or order issues. The safest support route is to use LivingSocial.com, Groupon customer support, your LivingSocial account, or guest-order lookup rather than phone numbers from third-party websites.

LivingSocial customer support: LivingSocial Customer Support
LivingSocial help / FAQ: LivingSocial Help
Groupon customer support: Groupon Customer Support
LivingSocial refund policies: LivingSocial / Groupon Refund Policies
LivingSocial sign in: Sign In to LivingSocial
My Vouchers: View LivingSocial Vouchers
LivingSocial app: Get the LivingSocial App
Report illegal content or infringement: LivingSocial Report Illegal Content
Merchant support: LivingSocial Merchant Center
Parent company: Groupon, Inc.
Groupon headquarters listed by investor FAQ: 35 West Wacker Drive, Chicago, IL 60601

Older Groupon / LivingSocial address still seen on some listings: 600 W. Chicago Ave., Suite 620, Chicago, IL 60654

For normal customer issues, do not rely on unofficial phone numbers. Log in to LivingSocial or Groupon support and use chat or the support option tied to your specific purchase.

Choose the Correct LivingSocial Support Route

Use the route below that best matches your LivingSocial issue.

Missing voucher: Sign in and check My Vouchers or your purchase email.
Guest order: Use Groupon customer support’s guest-order lookup if you checked out without signing in.
Refund request: Review the refund policy and submit the issue through the support option tied to your purchase.

Local deal not honored: Contact the merchant first, then contact LivingSocial/Groupon support with the voucher, merchant name, and fine print.
Mistakenly redeemed voucher: Use the “Trouble using your Groupon” support category and explain what happened.
Goods order or product return: Use the Goods Marketplace support route and follow return-label instructions.

Getaways or travel issue: Review the hotel or trip fine print and use the Getaways support route.
Gift issue: Use Groupon customer support’s gift-help option or sign in to locate the gift voucher.
Billing or duplicate charge: Check your order history and payment method, then contact support with the transaction details.

Merchant issue: Businesses should use the LivingSocial Merchant Center or Groupon merchant support.
Corporate-level complaint: Use the Groupon Corporate Office Headquarters link in the related resources section if online support does not resolve the issue.

What to Have Ready Before Contacting LivingSocial or Groupon

Having the right details ready can help support review your voucher, refund, billing issue, account problem, or merchant dispute faster.

LivingSocial or Groupon account email
Order number or purchase ID
Voucher title and merchant name
Voucher code, barcode, or QR code, only when using official support directly
Purchase date and amount paid
Payment method used
Refund request reason
Merchant appointment date, if relevant
Fine print from the deal page
Screenshots of error messages, with private details covered
Delivery tracking, return label, or product photos for Goods orders
Hotel or travel confirmation for Getaways bookings
Case number from any prior LivingSocial or Groupon support contact

Do not post voucher codes, QR codes, order numbers, gift card numbers, payment details, home addresses, phone numbers, emails, travel dates, appointment details, merchant dispute documents, or account screenshots in public reviews.

Common Reasons Customers Contact LivingSocial

Missing voucher
Voucher will not redeem
Merchant refuses to honor the voucher
Refund request
Duplicate charge or billing issue
Failed payment
Groupon Bucks or account credit issue
Gift voucher problem
Expired promotional value
Deal fine print confusion
Appointment scheduling issue
Goods order return
Shipping or product issue
Getaways or hotel booking problem
Account login or password reset issue
Suspicious charge or possible account compromise

LivingSocial Refund Policy Basics

LivingSocial’s refund-policy page is branded around the Groupon Promise. For Local deals, an unredeemed voucher may generally be returned within the first three days of purchase for a refund of the amount paid, unless the deal’s Fine Print says something different. After that period, sales are generally final unless otherwise stated in the Fine Print.

For Local vouchers, the paid value may still be usable with the merchant even after the promotional value expires. The merchant is responsible for honoring the voucher up to at least the amount paid, subject to the deal terms and applicable law.

Refund policies can vary by deal type, fine print, merchant, product, travel booking, event, or local law. Always save the offer page and fine print at the time of purchase.

Local Deals, Vouchers, and Merchant Problems

Local LivingSocial deals often involve restaurants, salons, spas, fitness studios, auto services, dentists, chiropractors, activities, classes, and other local merchants. If the merchant refuses to honor a valid voucher, cannot schedule you, says the voucher was already redeemed, or changes the terms, document the issue before contacting support.

Keep the voucher, merchant name, location, fine print, appointment history, call notes, screenshots, and any messages from the merchant. If the merchant cancels or cannot provide the service, use LivingSocial/Groupon support and explain the issue clearly.

Expired Vouchers and Paid Value

For many Local vouchers, the promotional value expires, but the amount paid may still be redeemable with the merchant. This can be confusing because the deal discount may no longer apply, but the merchant may still owe the paid value according to the voucher terms.

Before assuming a voucher is worthless, review the voucher fine print and contact the merchant. If the merchant will not honor the paid value, document the merchant response and contact LivingSocial/Groupon support.

Goods Orders, Shipping, Returns, and Product Problems

For products or Goods purchases, review the specific order page, return policy, tracking information, and return-label instructions. LivingSocial’s linked refund-policy page says Goods may generally be returned within fourteen days of delivery unless the Fine Print says otherwise, and returns must use a Groupon-provided return label for the return and refund to be processed.

Keep the order number, product name, tracking number, delivery photo, packaging, product photos, return label, and support case. Do not post home addresses, order numbers, shipping labels, or photos showing private household information in public reviews.

Getaways, Travel, Hotels, and Event Deals

Travel and event purchases may have separate cancellation rules. For Getaways vouchers, refund eligibility can depend on whether the merchant can book the stay during the available dates, the book-by date, and the deal terms. Hotel reservations booked directly through the site may have cancellation and refund rules listed in the deal’s Fine Print.

For travel issues, save your booking confirmation, hotel confirmation, travel dates, screenshots, cancellation terms, and any merchant messages. Do not post travel dates, confirmation numbers, passport details, or hotel room details publicly.

Groupon Bucks, Promo Codes, and Account Credits

LivingSocial and Groupon support may resolve some refund or account issues through account credit, Groupon Bucks, or another credit method depending on the issue and current terms. If you want a refund to the original payment method instead of account credit, state that clearly when contacting support and keep a copy of the response.

Promo codes and discounts may be limited by expiration date, account eligibility, category, location, deal type, or minimum purchase. Save screenshots of the promo code and checkout page if a discount fails to apply.

Billing, Failed Payments, and Duplicate Charges

If you see a LivingSocial or Groupon-related charge you do not recognize, first check your LivingSocial and Groupon purchase history, email receipts, guest orders, gifts, and saved payment methods. The charge may relate to a voucher, gift, Goods order, Getaways booking, or subscription-style offer.

If the charge is still unfamiliar, contact support and your card issuer. Keep the charge date, amount, card last four digits, order history, and any account access concerns organized. Do not post payment card details or bank screenshots publicly.

Account Login, Password Reset, and Security

If you cannot access your LivingSocial account, use the sign-in and password-reset options. If you suspect someone used your account without permission, change your password, review saved payment methods, check recent purchases, and contact support immediately.

Because LivingSocial and Groupon accounts can include purchase history, saved payment details, vouchers, and credits, use a strong unique password and avoid sharing account screenshots in public comments.

Merchant Support

If you are a business that sold or wants to sell a deal through LivingSocial or Groupon, use the Merchant Center or Groupon merchant support routes rather than consumer support. Merchant issues may involve campaign setup, redemption, payout, voucher validation, deal terms, customer disputes, or account access.

Do not post merchant account numbers, payout details, customer lists, contracts, bank details, or campaign dashboards in public reviews.

LivingSocial and Groupon Scam Warnings

Be careful with fake LivingSocial customer service numbers, fake refund texts, fake voucher emails, suspicious gift card messages, fake merchant calls, lookalike deal pages, and social media giveaways. Scammers may try to steal payment details, voucher codes, account logins, gift card numbers, or personal information.

Use LivingSocial.com, Groupon.com, or official app support links.
Do not call unofficial phone numbers from third-party phone-number sites.
Do not share voucher codes, QR codes, gift card numbers, PINs, account passwords, or verification codes with unknown callers.
Be cautious of anyone promising guaranteed refunds for an upfront fee.

Do not click suspicious refund, account-lock, delivery, gift, or voucher links.
If you entered payment details on a suspicious site, contact your card issuer immediately.

How to Escalate a LivingSocial Complaint

If the first support route does not resolve your issue, gather your order number, voucher, merchant name, fine print, screenshots, payment record, and prior support messages. Use the support option tied to the purchase and ask for a case number or written response.

For merchant refusal, include the merchant’s name, location, appointment history, fine print, and exactly what the merchant said. For billing disputes, include the charge date, amount, order history, and refund request. For travel or event issues, include the confirmation number, cancellation terms, and date you contacted support.

If the issue remains unresolved, consider contacting your card issuer, filing a BBB or consumer protection complaint, or using the Groupon Corporate Office Headquarters page linked below for corporate escalation information.

LivingSocial Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently does not have enough published LivingSocial reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own LivingSocial customer service experience below.

When leaving a review, describe the deal type, merchant, issue, support route used, how long it took, whether LivingSocial or Groupon resolved the problem, and what other customers should know. Do not post voucher codes, QR codes, order numbers, gift card numbers, payment details, home addresses, phone numbers, emails, travel details, appointment details, or screenshots showing private account information.

Related Deal, Coupon, Payment, and Review Resources

LivingSocial Customer Service FAQs

Does LivingSocial have a customer service phone number?

LivingSocial does not currently publish a normal direct phone number for everyday customer support. Use LivingSocial customer support, Groupon customer support, chat after login, or guest-order lookup instead of unofficial phone numbers from third-party sites.

How do I contact LivingSocial customer service?

Go to LivingSocial Customer Support or Groupon Customer Support. Sign in to manage purchases, access vouchers, request help, or use chat support. If you checked out as a guest, use the guest-order lookup option.

How do I find my LivingSocial voucher?

Sign in to your LivingSocial account and check My Vouchers. Also search your email for the purchase confirmation. If you used guest checkout, use Groupon customer support’s guest-order lookup.

Can I get a refund from LivingSocial?

Refund eligibility depends on the deal type and fine print. LivingSocial’s linked refund policy says many unredeemed Local vouchers may be refunded within three days of purchase, while Goods, Getaways, hotel, and event purchases may have different rules.

What if a merchant will not honor my LivingSocial voucher?

Contact the merchant first and document the response. Then contact LivingSocial or Groupon support with the voucher, merchant name, fine print, appointment history, and what resolution you want.

What happens when a LivingSocial voucher expires?

For many Local vouchers, the promotional value expires, but the amount you paid may still be redeemable with the merchant. Review the fine print and contact support if the merchant refuses to honor the paid value.

How do I contact LivingSocial about a gift?

Use Groupon customer support’s gift-help route or sign in to locate the gift voucher. Have the recipient email, sender email, purchase date, and gift confirmation ready.

Is LivingSocial owned by Groupon?

LivingSocial is operated as part of the Groupon ecosystem. LivingSocial support, refund-policy links, merchant support, and privacy resources now route heavily through Groupon-branded systems.

Where is LivingSocial headquartered?

LivingSocial is best treated as a Groupon-operated brand for current support purposes. Groupon’s investor FAQ lists its headquarters and principal executive offices at 35 West Wacker Drive, Chicago, IL 60601, while older LivingSocial/Groupon listings may still show 600 W. Chicago Ave., Suite 620, Chicago, IL 60654.

Does CustomerServiceNumbers.com handle LivingSocial refunds or vouchers?

No. CustomerServiceNumbers.com is not affiliated with LivingSocial or Groupon and cannot access accounts, issue refunds, restore vouchers, validate merchant offers, replace gift cards, or process charge disputes. Contact LivingSocial, Groupon, the merchant, or your card issuer directly.

Page Update Note

This LivingSocial customer service page was updated on June 27, 2026, to reflect current LivingSocial/Groupon support routing, online login-based support, 24/7 chat guidance from Groupon support, refund-policy basics, voucher and merchant escalation, scam warnings, related payment and review resources, COH link information, and live CSN review-status information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with LivingSocial, Groupon, Groupon, Inc., any LivingSocial merchant, any Groupon merchant, any payment provider, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For vouchers, refunds, merchant disputes, billing issues, travel bookings, Goods returns, gift issues, account security, or charge disputes, always verify details directly with LivingSocial, Groupon, the merchant, the booking provider, or your card issuer before taking action.

Share Your LivingSocial Customer Service Experience

Have you contacted LivingSocial or Groupon about a voucher, refund, merchant refusal, missing purchase, gift issue, Getaways booking, Goods order, promo code, Groupon Bucks, duplicate charge, account access problem, or unresolved complaint? Share your experience below to help other customers.

Privacy reminder: Do not post your voucher code, QR code, order number, gift card number, PIN, account email, phone number, home address, payment information, travel dates, appointment details, merchant dispute documents, or screenshots showing private account information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with LivingSocial, Groupon, Groupon, Inc., any LivingSocial merchant, any Groupon merchant, any booking provider, any payment provider, or any company listed on this website. This page is for informational and consumer-review purposes only. Support routes, refund rules, voucher terms, fine print, merchant policies, travel terms, Goods return policies, account features, and website links can change. Always confirm important details directly with LivingSocial, Groupon, the merchant, the booking provider, or your card issuer before taking action.

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