Cadillac Phone Number



 

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Customer Service Contact Information For Cadillac

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 out of   based on 35 reviews.
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Date Rating Comment
8/25/2015 Cadillac - My name is William, My mother in law is Kathy.
My name is William, My mother in law is Kathy. She is a loyal ,loyal, loyal Cadillac owner. I have known her for 15 years and she has ALWAYS had your vehicles.

She has reason to be. Her husband was Raymond Bates Of Thompson McConnell Cadillac for many many years. He earned top salesman awards, Plaques and certificates of appreciation.

He got up every day to a pressed suit and tie from Kathy who would send him off to work. Never NOT came to work in a suit!

He loved being a Cadillac salesman. He ALWAYS took care of those who bought the CADILLAC name. Even when there were times he would come home with his paycheck that was $0.00 because of sales being down he never strayed from his loyalties.

Ray was Kathy's love and he passed away in early 2000 from cancer. Destroyed Kathy!

I was with her when I was 1st dating my wife(my then girlfriend), and it was shortly after his passing. To keep him alive and him in her heart she went out and bought another Cadillac, a 2004 SRX.

She went back to Thompson McConnell, saw all the old people he used to work with and all the people she used to attend the company functions with. Saw Rays photo and plaque still hanging on the wall. Even went in his old office. It absolutely tore me apart.

Now here we are, many years later and my mother in law is getting the runaround, from the same “CADILLAC FAMILY” that she IS so loyal to.

Her 2004 SRX has constantly been in the shop since jump. As of lately she has been back to the dealer 4 to 5 times for the same problem in the last month. Each and EVERY TIME being charged more and more and more.

The excuses range from…” WE GOT IT!!!” ALL GOOD”…..2 days later, same problem….”Well, that was the 1st problem along the airline, NOW WE HAVE THE 2nd part in the line. We need to order the part. It's gonna cost xxxxxx”……happened again YESTERDAY….”Well, I don’t know, It’s the 3rd part in the line. You now need to pay this.

The “PART” comes in that day(last night), they put it on…again we pay a lot out of pocket AGAIN! “we got it this time!” he tells her…

Less than an hour later my wife, my baby girl, and my mother in law are stranded on the side of the road with the exact same problem. Car shut down AGAIN!

The car has 150,000 miles on it. I just traded my Ford Focus in with 232,000 miles on it, and in the 14 years I owned it , it was in the shop a total of 5 times EVER! She will not steer clear of Cadillac which in my opinion over the years of watching all the problems she has had with CADILLACs she should run away screaming! She pays the money each and every time. She’s a widow and spends money she doesn’t have a car that should be a, as they put it…”The Cadillac of vehicles on the road”!!!

She is in absolute tears over all the repairs and run around that Cadillac is giving her. I say trade it in, get something practical from somewhere else. My wife tells me Billy leave her be, she will never leave Cadillac, it's what she has left of my dad.

Do you hear this? Please help my mother in law. Kathy. Lifetime Cadillac owner!

Thank you for taking the time to listen if you can help?

WilliamRead More
6/25/2015 2015 AST Cadillac no spare are the tires run-flats?
0I purchased a 2015 AST Cadillac that does not say what type of tire I have on the car and the dealership does not know,,UNREAL! The tires are marked Michelin P225/45/R17 V90. The car has no spare time and no pump so I assume they are Run Flat Tires and can I rotate them?
Vic # 1G6AB5RX5F1011798. Engine 2.0L Turbo 4 - CYL.
Can you tell me?

Thanks,
James

JamesRead More
5/1/2015 Cadillac - I own a 2011 CTS AWD wagon. 4 years old... 54,000
I own a 2011 CTS AWD wagon. 4 years old... 54,000 miles. Still in warranty as far the engine and drive train. The ETC sensor failed and warned an immediate trip to the dealer. The dealer charged me 49.00 to confirm that the sensor was bad. The dealer also wanted to charge me 250.00 to replace the sensor. The sensor is barely accessible and is threaded into the intake manifold... an integral part of the engine. I had the same issue with a 2011 Chevy Cruze that 89,000 miles on the clock. Chevy and Bill Buck Chevrolet treated me like a king and repaired the problem. Cadillac and Foster Cadillace spit in my face ... now that's bull !
I have had 12 Cadillacs,,, 6 brand new... never again.

jackRead More
1/31/2014 Cadillac - I was stabbed by a co employee with a knife and
I was stabbed by a co employee with a knife and left me abandoned no help

Harold Read More
11/18/2013 Read that Cadillac is moving to China. Is that true?
I have read that cadillac is moving to China is this true ? Will Cadillac no longer be built in the United States ? I read the Ats, Cts, and Xts are all gonig to built there. Could you give me some details.

TimRead More
4/15/2013 Cadillac - 04/12/2013: Service @ Jim Coleman of Bethesda, Md
04/12/2013: Service @ Jim Coleman of Bethesda, Md on my 2004 SRX. As the service dept. was checking why my reverse/back-up lights weren't working they discovered apparent substandard electric wires that service the rear lift-gate light fixtures. The damage is at the point where the bundle of wires feed into the top of the lift-gate. The plastic sheathing (cover) on the wires are brittle, they crack, and expose the very fine copper wires within. These copper wires easily break when exposed. Therefore, the light fixtures do not receive the electric current. The service manager told me this problem has been seen many times and this is a weak point in the vehicle. My question is, has there been a recall to correct this problem? They only did a minor fix (cost $400.00) which they said is appropriate and within the standards of the Cadillac repair manual.

JOERead More
11/23/2012 Cadillac NORTH STAR MOTOR Problems 11.27.12
I HAVE A 2003 SIVELL STS IN MINT CONDITION WITH ONLY 45879 MILES ON IT AND I CHANGE THE OIL EVERY 2500 TO 3000 MILES. THERE IS ONLY 1 PROBLEM, I NOTICED THAT MY CAR IS LEAKING ANTIFREEZE FROM SOME PLACE ON THE MOTOR ! I KNOW THAT GM KNOWS ABOUT THIS BUT THEY NEVER MADE IT COME OUT TO THE PUBLIC ! WHAT DO I DO NOW ?

MIKERead More
10/14/2012 I have a 1999 Cadillac Catera, and I went out this
I have a 1999 Cadillac Catera, and I went out this morning to open the driver side door and it would not, all the other door unlock and lock fine, but for some reason the driver side door will not open, I can hear and see the lift and click of the lock. If there's a security lockout can you please explain how to release back to normal. Thanks Robbie

RobbieRead More
7/24/2012 I leased a 2012 Cadillac Cts on April 27,2012
I leased a 2012 Cadillac Cts on April 27,2012 alleged to be new--it took until mid June to have the OnStar registered to my name--and they were real generous they said my free one year would start then expiring in June of 2013 Another rep had stated that due to the aggravation I would receive an extra 3 months--that obviouldly did not happen. At first I did not mind but I am still getting aggravated to the point this may very well be the last Cadillac that I get involved with. Since 1998 I have owned 4 brand new Toyotas, 3 Avalons xls and one Four runner--never had a problem. I still do not have my window sticker, the dealer Sarant had requested it 2-3 times to no avail, they have been as frustrated as I am. I contacted GMAC on 7/20 and their solution was to contact Sarant and have them request it, I told them that has been done and they said that is all they know how to do it--I have not heard from them other than to tell me the Dealer has requested it, Ryan was the customer service rep and his supervisor, Noelle claims she does not have an extension. As for Cadillac customer service Can't find them Wonder why????

TomRead More
6/7/2012 I'm having a terrible time with my local Cadillac
I'm having a terrible time with my local Cadillac Dealer regarding my 2004 CTS with 75,000 original miles. Recently the transmission cooling line blew. I had to have a new radiator and cooling line installed. At that time, I had them do an oil change. As soon as they changed the oil, I drove from Peoria, IL to Florida and when preparing to drive back, I was low on oil. I phoned the dealership to report the issue and they told me put oil in it. When I got back I had to put more oil in. A few weeks later I drove to Colorado and while there, I had to add oil several times. I called again to report the problem to the service dept. and made an appointment to have them look at it. They tell me it isn't leaking oil but they suspect its burning it. I don't see any smoke coming from the car and there are no oil leaks. The dealer suggests I get a new engine or trade the car. I would like to understand how immediately following them working on the car, I have this issue and they aren't at fault? I spoke with the Service Manager this morning and he's not willing to help either. I'm so damn disappointed and frustrated with the lack of cooperation from my dealership. Where has 3 gallons of oil gone in 6 weeks?

SherylRead More
1/16/2012 Cadillac - Bought a 2011 SRX drove it for 8 months everything
Bought a 2011 SRX drove it for 8 months everything worked fine until I had to get the oil changed and the tires rotated!

THE ONLY TIME THE RADIO WOULD COME ON WAS WHEN I REACHED UP AND HIT THE BUTTON TO TURN IT ON. NAV'S, BACK UP CAMERA EVERYTHING WORKED JUST FINE.

NOW EVERY TIME I START THE CAR THE RADIO POPS ON, AND NAV'S COMES UP WITH THAT STUPID WARNING ON HOW TO BE CAREFUL DRIVING. DUH!!

CAN'T ANYONE JUST PUT IT BACK TO THE WAY I BOUGHT IT. I WILL TURN THE RADIO ON WHEN I WANT TO HEAR IT.

BUDRead More
11/19/2011 Cadillac - I STRONGLY AGREE WITH OTHERS WHO COMPLAIN ABOUT NO
I STRONGLY AGREE WITH OTHERS WHO COMPLAIN ABOUT NO SPARE TIRE. I HAVE CALLED CADILLAC
ONLY TO HAVE THE MAN TELL ME TO READ THE BOOK REGARDING NO SPARE. IT HAS COST ME
A GREAT DEAL OF UNHAPPINESS TO HAVE GOTTEN A FLAT TIRE AND WHEN AAA ARRIVED TO CHANGE
THE TIRE AND WE OPENED THE TRUNK, IT WAS DISBELIEVE. I SPOKE TO A SERVICE ASSISTANT
AT CADILLAC AND HE TOLD ME TO READ THE BOOK!!! I AM A SENIOR AND I AM SURE I WOULD
BE UNABLE TO BLOW UP THE FLAT TIRE. THIS UNFORTUNATE EXPERIENCE MAKES ME BELIEVE
THAT MY NEXT CAR WILL NOT BE A CADILLAC UNLESS THERE IS A SPARE TIRE PROVIDED.
I HOPED THAT CADILLAC WOULD GIVE ME A CREDIT SO THAT I CAN PURCHASE A SPARE...I AM
NOT AT ALL PLEASED WITH YOUR SERVICE. MY DEALER IS EXCELLENT AND THIS IS NOT HIS FAULT
EXCEPT THAT I SHOULD HAVE BEEN TOLD THAT THERE WAS NO TIRE IN THE TRUNK!
CUSTOMER SERVICE FOR CADILLAC OFERED NO APOLOGY, HELP OR INTEREST IN MY SITUATION
ONLY TOLD ME TO READ THE BOOK FOR BLOWING UP A TIRE! I AM SENIOR CITIZEN!

RITARead More
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