Category: Clothing Customer Service Information – Reviews

Clothing customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Calvin Klein Customer Service: Orders, Returns and Refunds

    Calvin Klein customer service can help with CalvinKlein.us orders, shipping, returns, refunds, account access, promotions, My Calvin Rewards and product complaints. The current U.S. customer-support number is 1-866-513-0513.

    Orders placed through department stores, marketplaces or other retailers are generally handled under the seller’s return and refund policies. Start with the correct support route below to avoid unnecessary transfers.

    Calvin Klein Customer Service Phone Number and Support

    Hours note: Calvin Klein’s current pages do not display fixed hours beside the general 1-866-513-0513 customer-support number. Representative availability may vary. The Monday–Friday, 9:00 a.m.–5:00 p.m. ET schedule is specifically documented for My Calvin Rewards support.

    Choose the Correct Calvin Klein Support Route

    • CalvinKlein.us order, return or refund: Call 1-866-513-0513 or use the Help Center.
    • Order status: Use the online order-tracking tool with the order number, email address and shipping ZIP code.
    • My Calvin Rewards points or account: Call 1-866-214-6694.
    • Company-operated store purchase: Contact the store shown on the receipt or locate it through the official store directory.
    • Purchase from a department store or other retailer: Contact the seller for its return, refund or exchange policy.
    • Suspected counterfeit product: Keep the listing, seller information, receipt and photographs, then report the seller through PVH’s anti-fraud channels.
    • Unknown Calvin Klein charge: Compare it with recent orders, store purchases and pending authorizations, then contact Calvin Klein and the payment provider if necessary.

    Calvin Klein Order Tracking

    Use the official Calvin Klein order-tracking page to check an order without signing in. You will generally need:

    • Order number from the confirmation email
    • Email address used for the purchase
    • Shipping ZIP code

    Customers with an account can also sign in to review their order history. Save the order confirmation, shipping notice and tracking information until the merchandise arrives and the return period has passed.

    Order Confirmation Not Received

    If you did not receive an order confirmation:

    • Check spam, promotions and junk-mail folders.
    • Confirm whether the payment is pending or completed.
    • Verify the email address used during checkout.
    • Check your Calvin Klein account order history.
    • Do not immediately place a duplicate order if the first payment appears to have been authorized.
    • Call 1-866-513-0513 with the transaction date and approximate amount.

    Changing or Canceling a Calvin Klein Order

    Contact Calvin Klein as quickly as possible if you need to change or cancel an order. Once an order enters warehouse processing or ships, cancellation or modification may no longer be possible.

    Have the order number, billing name, email address, shipping address and requested change ready. Do not assume an order was canceled until Calvin Klein provides confirmation or the order status changes.

    If cancellation is no longer possible, ask whether the item can be returned after delivery. Refusing delivery does not always create an immediate refund and may delay return processing.

    Calvin Klein Shipping Problems

    Shipping methods, charges and estimated delivery dates are displayed during checkout. Delivery estimates can be affected by order processing, payment authorization, weekends, holidays, carrier delays and the shipping destination.

    For a delayed, missing or damaged shipment:

    1. Check the Calvin Klein order-status page.
    2. Review the carrier’s most recent tracking scan.
    3. Check entrances, mailrooms, parcel lockers and household members.
    4. Verify the shipping address shown in the confirmation.
    5. Take photographs of damaged packaging and merchandise.
    6. Contact Calvin Klein with the order and tracking numbers.
    7. Keep the packaging until customer support explains whether it is needed.

    If tracking says delivered but the package is missing, report the problem promptly. Calvin Klein or the carrier may require time to investigate before issuing a replacement or refund.

    Calvin Klein Return Policy

    Calvin Klein currently states that standard CalvinKlein.us purchases can be returned by mail or at eligible stores within 30 days of the shipment date. Merchandise must be unworn and the original tags must remain attached.

    • Standard return period: 30 days from shipment
    • Condition: Unworn, with tags attached
    • Standard mail-return deduction: $4.95
    • Return processing: Allow approximately 7–14 business days after receipt
    • Refund posting: Allow an additional 3–5 business days for the payment provider
    • Online exchanges: Not currently offered

    Return eligibility, fees and deadlines can change. Review the terms associated with the order before mailing merchandise or traveling to a store.

    My Calvin Rewards Return Benefits

    Current My Calvin Rewards terms provide qualifying members with free returns and an extended return period of up to 45 days. For online-order member benefits, the order generally must have been placed while the customer was signed in to the rewards account.

    Review the current My Calvin Rewards terms before assuming a return fee or extended deadline will apply to a particular purchase.

    Returning an Online Order to a Store

    Some Calvin Klein locations accept CalvinKlein.us returns, but not every location provides this service. Use the Calvin Klein store locator and review the services listed for the specific store before visiting.

    Bring:

    • The merchandise in eligible condition
    • Original tags and packaging when available
    • Order confirmation or packing slip
    • The payment method used for the purchase
    • Rewards account information if rewards were applied

    Calvin Klein Exchanges

    Calvin Klein currently states that item exchanges are not offered for online orders. To obtain another size or color, return the unwanted item and place a new order.

    The replacement item may sell out or have a different price. A promotion used on the original order may not transfer to the replacement order. Contact customer support before reordering if the problem resulted from an incorrect or defective shipment.

    Participating stores may permit an even exchange under certain circumstances, but eligibility depends on the purchase channel, item, receipt and current store policy.

    Calvin Klein Refund Status

    After Calvin Klein receives a qualifying return, the company currently advises allowing approximately 7–14 business days for return processing. After the refund is issued, allow another 3–5 business days for the credit to appear on the original payment method.

    If the expected time has passed, gather:

    • Order number
    • Return authorization or return reference
    • Carrier tracking number
    • Date the return was delivered
    • Returned item names and quantities
    • Expected refund amount
    • Original payment method
    • Previous customer-service case number

    Ask whether the return has been received, whether all items passed inspection, the amount refunded and the date the refund was transmitted.

    Rewards and Promotional Discounts on Refunds

    A refund generally reflects the amount actually paid after discounts and rewards. Current My Calvin Rewards terms state that redeemed rewards are treated as discounts rather than cash balances and are not reinstated after redemption. If a reward was divided among several products, the refund may be prorated across the returned items.

    Calvin Klein Store Purchases

    For merchandise purchased at a Calvin Klein company store or outlet, contact the location shown on the receipt. Store policies may differ from CalvinKlein.us policies.

    Use the official store locator to confirm:

    • Store address and telephone number
    • Current operating hours
    • Whether online returns are accepted
    • Available membership or gift-card services

    If the store cannot resolve the issue, call general customer support at 1-866-513-0513 with the store location, purchase date, receipt and representative information.

    Purchases From Department Stores and Other Retailers

    Calvin Klein merchandise is sold by department stores, online marketplaces and independent retailers. The seller normally controls its own order, delivery, return, exchange and refund policies.

    • Retailer order or delivery: Contact the seller.
    • Retailer return or refund: Follow the seller’s policy and deadline.
    • Marketplace purchase: Use the marketplace order and dispute tools.
    • Suspected defect: Keep the receipt and contact both the retailer and Calvin Klein when appropriate.
    • Suspected counterfeit: Preserve the listing, seller name, photographs and payment records.

    Fragrances, watches, jewelry, eyewear, bedding and certain other Calvin Klein-branded products may be produced or serviced by authorized licensees. Check the packaging, warranty card or retailer receipt for the correct product-support company.

    Defective, Incorrect or Damaged Calvin Klein Merchandise

    Contact customer service promptly if Calvin Klein shipped an incorrect, damaged or defective item. Do not wear, wash, alter or discard the merchandise while the issue is being reviewed.

    Provide:

    • Order number or store receipt
    • Product name, size, color and item number
    • Description of the defect or error
    • Photographs of the product and packaging
    • Photograph of the interior care or product label when requested
    • The resolution requested

    Normal wear, improper care, alterations and accidental damage may be treated differently from a manufacturing defect. Product remedies depend on the seller, product category, purchase date and applicable policy.

    My Calvin Rewards Customer Service

    For My Calvin Rewards account access, missing points, duplicate accounts or reward questions, call 1-866-214-6694. Calvin Klein currently lists rewards support hours as Monday–Friday, 9:00 a.m.–5:00 p.m. ET.

    Current My Calvin Rewards features include:

    • Points on qualifying purchases
    • Reward discounts after qualifying thresholds
    • Member shipping benefits
    • Free qualifying returns
    • An extended return period
    • Account access to points and available rewards

    Points, rewards, thresholds and benefits can change. Members should review the current program terms before making a purchase based on an expected reward.

    If points from a purchase are missing, keep the receipt and report the discrepancy promptly. Calvin Klein’s current rewards terms establish a 90-day period for reporting point inaccuracies.

    Promotional Codes and Discounts

    Promotion eligibility can depend on the product, purchase amount, expiration date, account status and whether another offer was already applied.

    Before completing checkout:

    • Enter the promotional code in the designated field.
    • Confirm that the discount appears before payment.
    • Review exclusions and minimum-purchase requirements.
    • Take a screenshot of the offer and checkout total.
    • Do not assume customer service can apply an expired promotion after purchase.

    Student, healthcare-worker and first-responder discounts may be verified by an outside service. Questions about identity verification may need to be handled by that verification provider rather than Calvin Klein.

    How to Escalate a Calvin Klein Complaint

    If an order, return, refund or store complaint remains unresolved:

    1. Call 1-866-513-0513 or submit a Help Center request.
    2. Ask for a customer-service case number.
    3. Document the contact date, representative and promised action.
    4. Keep receipts, order confirmations, tracking records and photographs.
    5. Request a supervisor or escalation review.
    6. State the exact resolution requested.
    7. Ask for written confirmation of a refund, replacement or account correction.
    8. Contact the payment provider if an unauthorized or unresolved charge requires action before its dispute deadline.

    For additional company-location information and public complaint discussions, see Calvin Klein Corporate Office Headquarters. Corporate-office information is secondary and should not replace the official order, return or customer-support process.

    Calvin Klein counterfeit and scam warning

    Be cautious of fake Calvin Klein stores, counterfeit products, fraudulent advertisements, phishing emails, fake employment offers and messages requesting unusual payment methods.

    • Use CalvinKlein.us and verified retailer websites.
    • Do not provide passwords or one-time verification codes to an unsolicited caller.
    • Do not pay for a job offer, equipment or training with gift cards, wire transfers or cryptocurrency.
    • Do not click unexpected order, refund or delivery links.
    • Report suspected counterfeit sellers and preserve the product listing and receipt.

    PVH, Calvin Klein’s parent company, provides an official Anti-Fraud Information Guide. Suspected phishing or brand-related scams can be forwarded to reportfraud@pvh.com. Suspected counterfeit product information can be sent to enforcement@pvh.com.

    About Calvin Klein

    Calvin Klein is a global fashion and lifestyle brand founded in New York in 1968. Its product categories include apparel, denim, underwear, accessories and other licensed products. PVH Corp. acquired Calvin Klein in 2003 and continues to oversee the brand.

    Calvin Klein products are sold through CalvinKlein.us, company stores, outlets, department stores, marketplaces and licensed partners. The correct customer-service provider can therefore depend on where the product was purchased and which company produced or sold it.

    Calvin Klein Customer Service Reviews and Complaints

    CustomerServiceNumbers.com invites customers to share firsthand Calvin Klein service experiences involving:

    • Online orders and shipping
    • Missing or damaged packages
    • Returns and refund delays
    • Incorrect or defective merchandise
    • Store purchases and employee assistance
    • Promotional-code problems
    • My Calvin Rewards points and discounts
    • Counterfeit-product concerns
    • Customer-service escalation

    A useful review should identify the purchase channel, support route used, approximate timeline, whether a case number was provided and whether the issue was resolved.

    Do not publish complete order numbers, tracking numbers, addresses, telephone numbers, email email addresses, account passwords or payment-card information in a public review.

    Related Fashion Customer Service Pages

    Calvin Klein Customer Service Frequently Asked Questions

    What is the Calvin Klein customer service phone number?

    The current Calvin Klein U.S. customer-support number is 1-866-513-0513.

    What are Calvin Klein customer service hours?

    Calvin Klein does not currently display fixed hours beside its general customer-support number. My Calvin Rewards support at 1-866-214-6694 is listed Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.

    How do I track a Calvin Klein order?

    Use the official order-tracking page with the order number, email address and shipping ZIP code. Registered customers can also sign in to review order history.

    How long do I have to return a Calvin Klein online order?

    Calvin Klein currently lists a standard return period of 30 days from the shipment date. Qualifying My Calvin Rewards members may receive an extended 45-day period when the applicable program requirements are met.

    Does Calvin Klein charge for returns?

    Calvin Klein currently lists a $4.95 deduction for standard mail returns. Qualifying My Calvin Rewards orders may receive free returns.

    Can I return a CalvinKlein.us order to a store?

    Some Calvin Klein stores accept online returns, but not every location does. Check the services listed for the specific store in the official store locator before visiting.

    Does Calvin Klein offer online exchanges?

    No. Calvin Klein currently instructs online customers to return the unwanted item and place a new order for the desired size or color.

    How long does a Calvin Klein refund take?

    Calvin Klein currently advises allowing approximately 7–14 business days after the return is received for processing, followed by another 3–5 business days for the refund to appear on the original payment method.

    What is the My Calvin Rewards customer-service number?

    My Calvin Rewards support can be reached at 1-866-214-6694, Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.

    Who handles a Calvin Klein purchase from a department store?

    The department store or retailer generally handles its own order, delivery, return and refund policies. Contact Calvin Klein when the issue involves the brand, a possible product defect or suspected counterfeit merchandise.

    Can CustomerServiceNumbers.com process a Calvin Klein return?

    No. CustomerServiceNumbers.com cannot access Calvin Klein orders, generate return labels, issue refunds, change rewards accounts or contact Calvin Klein on a customer’s behalf.

    Page Update Note

    Updated August 2026: This Calvin Klein customer service page was restored with current U.S. support, order tracking, returns, refunds, store, My Calvin Rewards and anti-fraud information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. CSN independently organizes support routes, contact information, complaint guidance and customer reviews.

    CustomerServiceNumbers.com is not owned or operated by Calvin Klein, Calvin Klein, Inc. or PVH Corp. We cannot access orders, create return labels, issue refunds, adjust reward points or resolve store complaints.

    Share Your Calvin Klein Experience

    Have you contacted Calvin Klein about an online order, delivery, return, refund, store purchase, defective item, promotion or My Calvin Rewards problem? Leave a rating and review below. Explain how you contacted support, whether you received a case number and whether the issue was resolved.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Calvin Klein, Calvin Klein, Inc. or PVH Corp. Telephone numbers, return policies, fees, processing times, loyalty benefits, links and support options may change. Verify important order, return, refund, product and account information directly with Calvin Klein or the retailer that sold the merchandise.

  • Hanes Customer Service: Phone Numbers, Returns, Reviews and Complaints

    Hanes customer service assists customers with online orders, product questions, shipping, tracking, cancellations, returns, refunds, retail-store purchases, and complaints. Hanes uses different customer service numbers for online shopping and purchases made at a physical Hanes retail store.

    Hanes Customer Service at a Glance

    Hanes Customer Service Phone Numbers

    Hanes Online Shopping Assistance

    Customers who need help with a Hanes.com order can call 1-800-254-1545. This number is intended for questions about online shopping, orders, shipping, tracking, cancellations, returns, refunds, and merchandise purchased through Hanes.com.

    Hours: Monday-Friday, 8 a.m.-8 p.m. Eastern Time. The department is closed Saturday and Sunday.

    Hanes Retail Store Purchase Support

    For assistance with merchandise purchased at a physical Hanes retail store, call 1-800-994-4348.

    Hours: Monday-Friday, 8 a.m.-5 p.m. Eastern Time. The department is closed Saturday and Sunday.

    Important: Hanes.com orders and physical retail-store purchases are handled through separate systems. Have your receipt or order number available and use the phone number that corresponds with where the purchase was made.

    Hanes Email and Online Support

    Hanes lists help@hanes.com for customer questions. When sending an email, include your name, order number, the email address used for the order, the product involved, and a concise description of the problem. Do not email complete payment-card information.

    Customers can also use the following official resources:

    Hanes Order Tracking and Cancellations

    Customers can check an order through the Hanes order-status page. Have the order number and the email address associated with the purchase available.

    Customers who were signed into their Hanes account when placing an order may be able to cancel it through the My Orders section within 30 minutes of placing the order. If a change is needed during that period, Hanes directs customers to cancel the original order and place a new one.

    Once the cancellation window has passed, fulfillment may already be underway. Call 1-800-254-1545 as soon as possible, although cancellation is not guaranteed.

    Hanes Returns, Refunds and Exchanges

    Hanes accepts unused merchandise returned within 45 days of purchase for online orders shipped to a U.S. address. Refunds are issued to the original form of payment.

    Hanes currently does not offer direct exchanges. Customers who want another size, color, or item must return the original merchandise and place a separate order.

    Original shipping charges generally are not refundable unless an item was damaged, defective, or different from what was ordered. Hanes advises that additional processing time may be needed before a completed refund appears on the customer’s account.

    Use the official Hanes returns page to review the current policy and begin an online return.

    Online Orders Versus Hanes Retail Store Purchases

    Hanes.com orders cannot normally be exchanged through a physical Hanes store because the online business and retail stores use different point-of-sale systems. Customers with online purchases should use the online returns process or call 1-800-254-1545.

    For a purchase made at a physical Hanes retail store, call 1-800-994-4348 and have the store receipt available.

    If the product was purchased from Walmart, Target, Amazon, a department store, or another independent retailer, begin with that retailer for transaction-specific refunds or exchanges. Hanes may still assist with questions involving the product itself.

    How to Make a Complaint to Hanes

    The official Hanes contact page directs order and product complaints to its regular customer service numbers rather than listing a separate complaints department.

    For an online-order complaint, call 1-800-254-1545. For a complaint involving a physical Hanes store purchase, call 1-800-994-4348.

    Before contacting Hanes, gather:

    • Your order number or store receipt
    • The product name, size, color, and style number when available
    • The purchase and delivery dates
    • Photographs of damage, defects, or an incorrect item
    • Previous case numbers, emails, and contact dates
    • The resolution you are requesting

    Clearly explain whether you are requesting a replacement, refund, missing-order investigation, billing correction, or another resolution.

    How to Escalate an Unresolved Hanes Complaint

    If the first representative cannot resolve the concern:

    1. Ask whether the matter can be reviewed by a supervisor.
    2. Request and save the customer-service case or reference number.
    3. Record the date of the conversation and the representative’s name.
    4. Send a concise written follow-up to help@hanes.com.
    5. Include the order number, previous contact dates, case number, and requested resolution.

    Avoid sending Social Security numbers, passwords, or complete payment-card details through email or in a public review.

    About Hanes

    Hanes is an apparel brand known for underwear, undershirts, T-shirts, socks, bras, sweatshirts, activewear, and other everyday clothing. Hanes products are sold through Hanes.com, retail stores, mass merchants, department stores, and other retailers.

    Gildan Activewear completed its acquisition of HanesBrands in December 2025. Hanes continues to operate as a consumer brand with its own shopping website and customer-support channels.

    Related Customer Service Pages

    Customers researching other apparel brands may also find these pages helpful:

    Customer Service Safety Reminder: Use the verified Hanes phone numbers and official links listed above. Do not provide passwords, complete payment-card numbers, or other sensitive information to phone numbers posted in public comments.

    Hanes Customer Reviews and Complaints

    Have you contacted Hanes about an online order, return, refund, missing shipment, defective product, sizing concern, or retail-store purchase? Share your experience below. Include what happened and whether Hanes resolved the issue, but do not publish order numbers, addresses, payment information, or other private details.

    CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Hanes, HanesBrands, or Gildan.

  • Tory Burch Customer Service, Returns, Orders & Complaints

    Tory Burch customers can receive assistance with online orders, returns, delivery problems, gift cards, product concerns and boutique experiences. The best support route depends on whether the purchase was made online, at a Tory Burch boutique or through another retailer.

    Tory Burch Client Services

    Telephone: 1-866-480-8679
    Telephone hours: Seven days a week, 8 a.m.–11 p.m. ET

    Text: 1-201-231-8679
    Text hours: Seven days a week, 8 a.m.–11 p.m. ET

    Live chat: Monday–Friday, 8 a.m.–11 p.m. ET

    Open Tory Burch Client Services

    Tory Burch Customer Service Options

    Support option Best used for
    1-866-480-8679 Orders, returns, delivery problems, product concerns and unresolved cases
    1-201-231-8679 Text-based assistance with general customer-service questions
    Live chat or message form Written support, links, return instructions and documentation
    1-855-631-4659 Tory Burch gift-card assistance
    Order status Online order status and available tracking information
    Store locator Boutique telephone numbers, addresses, hours and available services

    Which Tory Burch Department Should Handle the Problem?

    Issue Recommended first step
    Online order or delivery Check the order-status page and shipping confirmation before contacting Client Services.
    Return or exchange Review the return eligibility requirements and use the official return process.
    Wrong or damaged merchandise Photograph the item, label and packaging, and then notify Client Services promptly.
    Boutique purchase Speak with the original boutique or its manager first.
    Department-store purchase Use the selling retailer’s return and refund process.
    Gift card Telephone Tory Burch gift-card support at 1-855-631-4659.
    Possible manufacturing problem Gather the receipt, style information and photographs before asking Client Services about available options.

    Tory Burch Order Tracking and Delivery Help

    Customers can review available shipping information through the Tory Burch order-status page. Have the order number and the email address used for the purchase available.

    The official shipping information page explains the company’s current delivery options and restrictions. Orders of $750 or more may require a signature when delivered.

    Package Marked Delivered but Not Received

    1. Confirm that the delivery address on the order is correct.
    2. Review the carrier’s complete tracking details and delivery location.
    3. Check entrances, mailrooms, parcel lockers and other protected areas.
    4. Ask household members, neighbors or building staff whether they accepted it.
    5. If the package remains missing, notify Tory Burch Client Services promptly.

    Keep the order confirmation, tracking record and any carrier correspondence. Ask the representative for a case or reference number when one is available.

    Wrong, Incomplete or Damaged Order

    Do not discard the shipping carton, product packaging or labels until the problem has been reviewed. Take clear photographs of:

    • The merchandise received
    • The exterior and interior packaging
    • The shipping label
    • Any visible damage, incorrect color or incorrect size

    Telephone 1-866-480-8679 or use the official message option. Explain whether the package contained the wrong item, was missing an item or arrived damaged. Do not return damaged or incorrect merchandise using an improvised address; follow the instructions supplied by Tory Burch.

    Tory Burch Returns and Exchanges

    Eligible unworn and unused merchandise with its original tags and proof of purchase can generally be returned or exchanged within 30 days of receipt. Review the current Tory Burch return policy before shipping anything.

    Complimentary returns are generally available for eligible purchases within the continental United States. Use the authorized label and return instructions associated with the order, and retain the tracking number until the return and refund are complete.

    Important return exclusions

    Merchandise marked Final Sale cannot normally be returned or exchanged. Other exclusions can include gift cards, sample-sale merchandise, certain outlet purchases and monogrammed or personalized products.

    Do not mail a return until its eligibility and correct return route have been confirmed.

    Return or Refund Has Not Been Completed

    First confirm through the carrier that the package reached the designated return destination. Then provide Client Services with:

    • The original order number
    • The returned item or items
    • The date the package was shipped
    • The carrier and return tracking number
    • The payment method used for the order

    Refund posting times can also depend on the bank or card issuer. Ask Tory Burch to confirm the refund date and amount before disputing a posting delay with the financial institution.

    Tory Burch Price Adjustments

    Tory Burch publishes a one-time price-adjustment window of 14 days for eligible full-price purchases. Sale, promotional or otherwise excluded merchandise may not qualify. Have the receipt or online order number available and request the adjustment while the published window is still open.

    Tory Burch Gift Card Help

    For gift-card assistance, telephone 1-855-631-4659. Published support hours are seven days a week from 8 a.m.–8 p.m. Additional information is available through the official Tory Burch gifting page.

    Protect gift-card information

    Never publish a gift-card number or PIN in a review. Customer Service Numbers is not Tory Burch and cannot check balances, replace cards or investigate unauthorized gift-card use.

    Boutique Purchases and Store Complaints

    Use the official store locator to obtain the boutique’s current telephone number and operating hours. For an in-store transaction, ask the original boutique to review the receipt and merchandise first.

    For a service complaint, note the store location, visit date, approximate time and a factual description of what happened. Ask for the boutique manager if the first employee cannot resolve the concern. Central Client Services can document or route an unresolved complaint, but a store-specific decision may still require review by local or regional management.

    Product Quality, Warranty and Repair Questions

    Coverage and available remedies can differ by product, purchase date, condition and place of purchase. Review Tory Burch’s product warranty information and ask Client Services to evaluate the specific item.

    Prepare photographs of the entire item and the affected area, along with the receipt, purchase date, style name or number and the retailer’s name. Normal wear, accidental damage and unauthorized alterations may be treated differently from a manufacturing defect.

    Counterfeit and Marketplace Purchases

    Marketplace warning

    A low price, logo or seller-provided receipt does not establish authenticity. Purchase through Tory Burch or an authorized retailer when authenticity, returns and after-sale support are important. Tory Burch may not be able to authenticate merchandise purchased from an unrelated marketplace or private seller.

    Suspected fraud involving a third-party seller should also be reported to the marketplace or payment provider used for the transaction. Keep screenshots of the listing, seller profile, payment record and messages.

    Escalating an Unresolved Tory Burch Complaint

    1. Begin with the department responsible for the transaction: online Client Services, the original boutique or the outside retailer.
    2. Explain the requested resolution clearly, such as a corrected order, eligible return, refund review or product evaluation.
    3. Record the interaction date, representative’s first name and any case number.
    4. If the issue remains unresolved, ask for a supervisor or for the case to be escalated.
    5. Follow up in writing through the official Client Services message option so there is a concise record.

    Information to prepare before requesting help

    • Order number or legible receipt
    • Account email address
    • Purchase date and sales channel
    • Product name, size, color and style number
    • Tracking or return-tracking number
    • Relevant photographs and previous case numbers
    • A brief

  • Talbots Customer Service: Orders, Returns, Credit Card & Reviews

    If you need help with a Talbots order, return, exchange, refund, credit card, gift card, store purchase, online account, shipping issue, promotion, Classic Awards rewards, or product concern, the fastest path is to contact the correct Talbots support route. Talbots customer service can help with online and phone orders, while local stores may be the best first stop for in-store purchases, exchanges, fittings, and store pickup questions.

    Verified Talbots Customer Service Contact Information

    Choose the Correct Support Route

    Talbots support depends on whether your issue involves an online order, phone order, store purchase, return, exchange, credit card, gift card, rewards account, or product question.

    • Online order, phone order, shipping, refund, or account issue: Call 1-800-992-9010, call 1-800-825-2687, use live chat if available, or email customer.service@talbots.com.
    • Store purchase, store exchange, fitting, or local item availability: Contact the Talbots store where you shopped or use the store locator.
    • Return by mail: Use the Talbots return portal or ship to the official returns address listed below.
    • Talbots Credit Card or Talbots World Mastercard: Contact Comenity Bank at 1-800-225-8204.
    • Gift card balance or redemption issue: Contact Talbots customer service or ask a store associate to check the balance.
    • Classic Awards or rewards question: Sign in to your Talbots account or contact customer service with your account email.
    • Final sale or price-adjustment question: Review the return and price-adjustment policy before contacting support.
    • Accessibility or TTY support: Use the credit-card TDD/TTY number for card issues or contact Talbots customer service for shopping support.

    Information To Gather Before Contacting Talbots

    Having the correct order, payment, and product information ready can help Talbots locate your account or purchase faster.

    • Order number or confirmation email
    • Email address used to place the order
    • Billing and shipping ZIP code
    • Tracking number and delivery status
    • Store location and purchase date for in-store purchases
    • Receipt, packing slip, return form, or gift receipt
    • Item number, size, color, and product name
    • Promotion code, coupon, or sale offer involved
    • Gift card number or merchandise credit details, if applicable
    • Talbots Classic Awards account email, if applicable
    • Talbots Credit Card or Comenity account details, if the issue involves the card
    • Photos of defective, damaged, incorrect, or missing merchandise
    • Return tracking number or return-portal confirmation
    • Previous customer service case number or email thread

    Common Reasons Customers Contact Talbots

    • Checking order status or tracking
    • Starting a return or exchange
    • Checking refund status
    • Questions about the Talbots return-policy change
    • Price adjustment requests
    • Missing package, delayed delivery, or damaged shipment
    • Wrong size, wrong item, or defective merchandise
    • Gift card or merchandise credit questions
    • Talbots Credit Card or Talbots World Mastercard support
    • Classic Awards rewards questions
    • Store availability, store pickup, or appointment questions
    • Catalog, email, or mailing-list preferences
    • Haven Well Within order or return questions
    • Suspicious emails, fake coupons, or unauthorized charges

    Talbots Orders, Shipping, and Tracking

    For online and phone orders, use Talbots order status tools or contact customer service at 1-800-992-9010. If your package is delayed, missing, damaged, or shows delivered but was not received, gather the tracking number, delivery address, order number, and carrier details before contacting support.

    If you used a promotional code, sale offer, or coupon, keep a screenshot or copy of the offer. Promotional terms can vary by date, channel, item, brand, and category. Final sale, clearance, outlet, and special-offer items may have different restrictions.

    Talbots Returns and Exchanges

    Talbots accepts eligible returns and exchanges for ticketed, unworn, unwashed, or defective merchandise, and unopened or unused products such as fragrance or candles, with a valid receipt and within the applicable return window. Final sale merchandise is sold as is and is not eligible for return, exchange, or price adjustment.

    Talbots has announced an important return-policy change. Purchases made through Monday, July 20, 2026 follow the current 60-day return window. Beginning Tuesday, July 21, 2026, the return window shifts to 30 days. For store purchases, the 30-day period begins on the purchase date. For online and phone orders, the 30-day period begins on the shipment date.

    For mail returns, use the return portal or ship the package yourself to:

    TALBOTS RETURNS
    1901 East State Road 240
    Greencastle, IN 46135-7825

    Talbots says an $8.95 shipping and processing fee is deducted from the refund when using a prepaid UPS label. Original shipping and processing fees are generally non-refundable. Keep your tracking number until the return is received and the refund is processed.

    Price Adjustments

    Talbots says it will adjust the price of an item if the price decreases within 14 days of the original purchase date or shipment date. Price adjustments are made based on the current selling price to the original payment method, unless a merchandise credit is preferred. Final sale purchases are not eligible for price adjustments.

    If requesting a price adjustment, gather your receipt, order confirmation, item number, purchase date, shipment date, and the current lower price shown online or in store.

    Talbots Credit Card and Talbots World Mastercard Help

    The Talbots Credit Card and Talbots World Mastercard are handled through Comenity Bank. For card account balance, payments, billing, login, late fees, statements, or account questions, call 1-800-225-8204. TDD/TTY support is available at 1-800-695-1788.

    Credit card payments for Comenity Bank Talbots accounts can be mailed to Comenity Bank, P.O. Box 650968, Dallas, TX 75265-0968. Do not mail merchandise returns to the credit-card payment address.

    Gift Cards, Merchandise Credits, and Classic Awards

    Talbots gift cards can be redeemed at Talbots stores, online at Talbots.com, or by phone. Talbots says gift cards do not expire, are not returnable in whole or in part, and generally cannot be redeemed for cash except where required by law.

    If you have a merchandise credit, Talbots says merchandise credits do not expire, associates can look up the balance in stores or when ordering by catalog, and the balance may appear on a store receipt or at checkout online. Merchandise credits cannot be used to purchase Talbots or Haven Well Within gift cards.

    For Classic Awards questions, sign in to your Talbots account or contact customer service with the email address tied to your rewards account.

    Store Purchases, Outlet Purchases, and Haven Well Within

    Talbots retail stores and the Talbots distribution center can accept eligible returns of merchandise purchased from Talbots retail stores, online, or phone orders. Talbots Outlet stores can only accept returns of merchandise purchased from Talbots Outlet stores.

    If your issue involves Haven Well Within, check whether the item was purchased through Talbots, Haven Well Within, a retail store, online, or by phone. Keep the receipt and product details because return routing may depend on where and how the item was purchased.

    Defective, Damaged, Missing, or Incorrect Items

    If your order arrives damaged, defective, missing items, or with the wrong item, contact Talbots customer service as soon as possible. Keep the packaging, packing slip, tags, and product labels. Take photos of the shipping box, item, damage, tag, and any wrong-item details before returning or discarding anything.

    If an item appears defective after normal use, contact customer service or bring the item to a local store with your receipt if possible. Talbots may need to inspect the item before deciding whether a refund, replacement, repair, exchange, or merchandise credit is available.

    Watch Out for Fake Talbots Coupons, Clearance Sites, and Support Numbers

    Because Talbots is a well-known apparel retailer, shoppers should be cautious with fake coupons, fake clearance websites, suspicious social media ads, lookalike domains, and unofficial support numbers. Use Talbots.com, official Talbots stores, or the verified customer-service numbers listed on this page.

    • Be cautious of websites offering unrealistic Talbots discounts or claiming to be a liquidation outlet.
    • Do not enter card numbers, passwords, or gift card numbers on suspicious websites.
    • Do not call random Talbots support numbers found in comments, ads, or unrelated complaint pages.
    • Use the official Talbots store locator before trusting a store phone number from a search result.
    • Do not provide remote computer access to someone claiming to fix a Talbots order or billing problem.
    • If you see an unfamiliar Talbots, Comenity, or retail charge, check your order history, card account, and payment records.
    • If a charge appears unauthorized, contact Talbots, Comenity if it involves the Talbots card, and your payment provider promptly.

    How to Escalate a Talbots Customer Service Problem

    1. Start with the correct channel: Contact Talbots customer service for online and phone orders, the local store for store purchases, or Comenity Bank for Talbots credit-card issues.
    2. Call customer service: Use 1-800-992-9010 or 1-800-825-2687.
    3. Email documentation: Send relevant details to customer.service@talbots.com when written follow-up is needed.
    4. Ask for a case number: Keep a record of the date, representative name, and case or reference number.
    5. Document the issue: Save receipts, order confirmations, tracking, photos, return labels, return tracking, and credit-card statements.
    6. Use the return window: Do not wait to start a return, exchange, defect claim, or price-adjustment request.
    7. Ask for supervisor review: If the first representative cannot resolve the issue, ask for escalation and provide the case number.
    8. Contact your payment provider if needed: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, Comenity, PayPal, or payment provider before the dispute deadline closes.

    Talbots Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows 0 out of 5 stars for Talbots based on 0 customer reviews. Because there are no Talbots reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend.

    If you have contacted Talbots about an order, return, refund, exchange, credit card, gift card, store purchase, online account, Classic Awards reward, shipping delay, damaged item, price adjustment, or customer service response time, please share your experience below. Your review can help other shoppers understand what to expect before contacting Talbots.

    What To Expect When Contacting Talbots

    • Talbots customer service can help with online orders, phone orders, returns, exchanges, refunds, account questions, and product issues.
    • Store purchases may be easiest to resolve through the local Talbots store first.
    • Talbots Credit Card and Talbots World Mastercard issues are handled through Comenity Bank.
    • Return windows are changing in July 2026, so check the purchase or shipment date carefully.
    • Final sale items are not eligible for return, exchange, or price adjustment.
    • Using a prepaid UPS label for a mail return may result in an $8.95 deduction from the refund.
    • Price adjustments generally require the price to drop within 14 days of purchase or shipment.
    • Keep receipts, tracking numbers, and written confirmations until the issue is fully resolved.

    Frequently Asked Questions About Talbots Customer Service

    What is the Talbots customer service phone number?

    Talbots customer service can be reached at 1-800-992-9010. Talbots also lists 1-800-TALBOTS / 1-800-825-2687 for customer-service and ordering help.

    What are Talbots customer service hours?

    Talbots lists customer service hours as Monday-Friday, 8 AM-10 PM ET, and Saturday, 8 AM-6 PM ET. Hours can change during holidays or high-volume periods, so verify on Talbots.com.

    How do I email Talbots customer service?

    You can email Talbots customer service at customer.service@talbots.com or use the contact options on Talbots.com.

    Where do I mail a Talbots return?

    Mail eligible returns to Talbots Returns, 1901 East State Road 240, Greencastle, IN 46135-7825. Include the return form or original receipt and keep your tracking number.

    What is Talbots’ return policy?

    Talbots currently allows eligible returns within 60 days for purchases made through Monday, July 20, 2026. Beginning Tuesday, July 21, 2026, the return window shifts to 30 days. Final sale merchandise is not returnable or exchangeable.

    Does Talbots charge for return shipping?

    Talbots says an $8.95 shipping and processing fee is deducted from the refund when using a prepaid UPS label. You may also ship the return yourself using your preferred carrier.

    How do I contact Talbots Credit Card customer service?

    For Talbots Credit Card or Talbots World Mastercard account support, call Comenity Bank at 1-800-225-8204. TDD/TTY support is available at 1-800-695-1788.

    Where is Talbots corporate headquarters?

    Talbots headquarters is located at One Talbots Drive, Hingham, MA 02043. The headquarters phone number listed by Talbots is 781-749-7600.

    Can CustomerServiceNumbers.com process my Talbots return or refund?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Talbots accounts, process returns, issue refunds, change orders, redeem gift cards, or contact Talbots on your behalf.

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    • CSNDB.com – Find chat, text, and alternative support options.
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    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Talbots, The Talbots LLC, Comenity Bank, or KnitWell Group.

    Share Your Talbots Customer Service Experience

    Have you contacted Talbots about an online order, store purchase, return, exchange, refund, credit card, gift card, Classic Awards reward, defective item, price adjustment, or shipping issue? Share your experience below to help other shoppers understand how Talbots handles customer service requests.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Talbots, The Talbots LLC, Comenity Bank, or KnitWell Group. This page is provided for informational and review purposes only. Contact information, return rules, shipping fees, credit-card terms, gift-card rules, store policies, and support procedures may change. Always verify important details directly with Talbots, Comenity Bank, or your payment provider before making purchases, returns, payments, or account decisions.

  • Rent The Runway Customer Service – Reviews And Complaints

    Before renting from Rent The Runway for your fashion needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Rent The Runway is a popular online service that allows customers to rent designer clothing, accessories, and handbags for special occasions or everyday wear.

    How to Contact Rent The Runway

    You can reach Rent The Runway customer service using the following details:

    • Phone Number (Customer Support): 1-800-509-0842
    • Text Support: 69787
    • Chat: Available through the Rent The Runway website and mobile app during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 9 AM to 9 PM (ET); Saturday and Sunday, 9 AM to 6 PM (ET).
    • Corporate Address: Rent The Runway, 345 Hudson Street, 6th Floor, New York, NY 10014, USA
    • Website: https://www.renttherunway.com/

    Rent The Runway Customer Support Reviews and Complaints

    When considering renting from Rent The Runway, it’s helpful to review customer service feedback. Rent The Runway competes with other fashion rental services such as Le Tote, Nuuly, Stitch Fix, and Armoire. Customer reviews often highlight the convenience and variety of designer clothing available for rent, making it easy to access high-fashion items without the commitment of purchase. Many customers appreciate the flexibility of membership plans and the option to rent items for special occasions or everyday wear. However, some complaints focus on issues related to sizing discrepancies, the condition of rented items, and the responsiveness of customer support, particularly with returns and exchanges.
    Comparing Rent The Runway with other fashion rental services like Le Tote, Nuuly, Stitch Fix, and Armoire can help you determine which service offers the best combination of style, convenience, and customer support for your fashion needs. They also compete against Etsy, and eBay.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with Rent The Runway. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach Athleta Customer Service – Reviews And Complaints

    Before using Athleta for your activewear and lifestyle needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Athleta, a brand owned by Gap Inc., specializes in women’s activewear, offering a range of clothing and accessories designed for fitness, yoga, and everyday activities.

    How to Contact Athleta

    You can reach Athleta customer service using the following details:

    • Phone Number (Customer Support): 1-877-328-4538
    • Email Support: Athleta does not offer a direct email for customer support; customers can use the online contact form available on their website.
    • Chat: Available on the Athleta website during business hours
    • Customer Service Hours: Support available Monday to Friday, 7 AM to 1 AM (ET); Saturday and Sunday, 7 AM to 11 PM (ET)
    • Corporate Address: Athleta, Inc., 1 Harrison St., San Francisco, CA 94105, USA
    • Website: https://www.athleta.com/

    Athleta Customer Support Reviews and Complaints

    When considering using Athleta for your activewear needs, it’s helpful to review their customer service feedback. Athleta competes with other activewear brands such as Lululemon, Nike, Under Armour, and Alo Yoga. Customer reviews often highlight the quality and comfort of Athleta’s products, the brand’s commitment to sustainability, and the inclusive sizing options. Many customers appreciate the versatility of Athleta’s clothing, which is designed to transition seamlessly from workout to everyday wear. However, some complaints focus on issues related to online order processing, return policies, and occasional discrepancies in product sizing.
    Comparing Athleta with other activewear brands like Lululemon, Nike, Under Armour, and Alo Yoga can help you determine which brand offers the best combination of quality, style, and customer support for your fitness and lifestyle needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review. Note: This website listing is not associated with Athleta. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Savage X Fenty Customer Service – Reviews And Complaints

    Before purchasing lingerie or other products from Savage X Fenty, it’s important to be aware of Savage X Fenty’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    How to Contact Savage X Fenty

    To contact Savage X Fenty, you can use the following information:

    • General Customer Service Phone Number: 1-855-728-2439
    • Email Support: Savage X Fenty offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 8 PM ET; Saturday – Sunday, 8 AM – 6 PM ET
    • Corporate Office Address: Savage X Fenty, 800 Apollo Street, El Segundo, CA 90245
    • Website: www.savagex.com

    Savage X Fenty Customer Support Reviews and Complaints

    When considering purchasing lingerie, sleepwear, or accessories from Savage X Fenty, a popular brand founded by Rihanna that offers inclusive and stylish lingerie for all body types, it’s helpful to review Savage X Fenty customer service reviews and complaints. Savage X Fenty is known for its wide range of sizes, diverse styles, and membership model that offers exclusive perks. The company has received various feedback from customers regarding their shopping experience and service. Reviews often highlight the quality of the products, the variety of styles available, and the benefits of the VIP membership program, while some complaints focus on issues like membership cancellations, billing concerns, and customer support responsiveness. Comparing Savage X Fenty with competitors like Victoria’s Secret, Adore Me, ThirdLove, Macy’s, and Aerie can provide a broader perspective on customer service experiences in the lingerie industry.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Savage X Fenty products.

    Note: This website listing is not associated with Savage X Fenty. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Savage X Fenty does not provide support services directly through this website. For any questions or concerns about Savage X Fenty products or services, contact their customer service representative directly.

  • Reach Jon Hart Customer Service – Reviews And Complaints

    Before purchasing Jon Hart Design products, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Jon Hart Design is a luxury brand specializing in personalized luggage, bags, and accessories, made with high-quality materials.

    How to Contact Jon Hart Design

    You can reach Jon Hart Design customer service using the following details:

    • Phone Number: 1-210-226-8544
    • Email Support: Jon Hart Design offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 5 PM CT
    • Corporate Address: Jon Hart Design, 13624 Floyd Circle, Dallas, TX 75243
    • Website: https://www.jonhartdesign.com/

    Jon Hart Design Customer Support Reviews and Complaints

    When considering purchasing Jon Hart Design products, it’s helpful to review their customer service feedback. Jon Hart Design competes with other luxury brands like Louis Vuitton, Coach, and Tumi. Customer reviews often highlight the quality, customization options, and customer service provided by Jon Hart Design, particularly for those seeking personalized travel accessories. However, some complaints focus on issues related to customer service, order processing, and product durability.
    Comparing Jon Hart Design with other luxury brands can help you determine which offers the best products, pricing, and customer support for your luggage and accessory needs. Evaluating customer reviews and complaints is an important step in making an informed decision about purchasing Jon Hart Design products.

    Other companies in the clothing and fashion industry include Eileen Fisher, Ferragamo, Brooks Brothers, D&G, and Mack Weldon.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Jon Hart Design products.
    Note: This website listing is not associated with Jon Hart Design. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Jon Hart Design does not provide support services directly through this website. For any questions or concerns about Jon Hart Design products or services, contact their customer service representative directly.

  • Under Armour Customer Service: Phone, Reviews and Complaints

    Before purchasing Under Armour clothing, shoes, sports equipment, or accessories, it is helpful to understand the company’s customer service, return, exchange, and refund policies. Below, you can find Under Armour’s official phone numbers, text and chat support hours, corporate address, order assistance, customer reviews, common complaints, and frequently asked questions.

    How to Contact Under Armour

    Under Armour provides customer support by telephone, text message, live chat, and an online contact form. Customers can use these channels for questions about orders, shipping, returns, exchanges, refunds, products, gift cards, discounts, and UA Rewards.

    Under Armour’s online support form can be submitted outside normal telephone hours. The company states that customers may need to wait several days for a response to a written message, so urgent order or return concerns should generally be handled by telephone or live chat.

    The previously listed customer service hours of Monday through Friday from 8:00 AM to 8:00 PM and weekends from 9:00 AM to 6:00 PM are no longer current. Under Armour’s official support center now publishes longer call and chat availability.

    Under Armour Corporate Address

    Under Armour’s official corporate contact page currently lists the following general mailing address:

    Under Armour, Inc.
    101 Performance Drive
    Baltimore, MD 21230-2080

    The Better Business Bureau continues to display 1020 Hull Street, Suite 300, Baltimore, MD 21230, as the headquarters location on its Under Armour profile. Customers sending formal correspondence should use the address specified by the department handling their concern or confirm the correct destination with customer service.

    Do not mail product returns to a corporate address unless Under Armour specifically instructs you to do so. Online returns must use the label, QR code, carrier, or store procedure generated through the official returns system.

    Under Armour Customer Support Ratings, Reviews and Complaints

    Under Armour sells athletic apparel, footwear, uniforms, bags, sports accessories, protective equipment, and fitness products. Customer reviews may relate to product durability, sizing, online ordering, delivery, returns, refunds, promotions, retail stores, UA Rewards, or communication with customer service.

    At the time this information was reviewed, Under Armour had the following ratings and complaint information:

    • Trustpilot Rating: Approximately 1.5 out of 5 based on 1,383 reviews.
    • Recent Trustpilot Activity: The profile displayed 158 reviews submitted during the preceding 12 months.
    • BBB Customer Review Rating: Approximately 1 out of 5 based on four customer reviews.
    • BBB Accreditation: Under Armour was not accredited by the Better Business Bureau.
    • BBB Rating: The company’s BBB profile displayed an A+ rating.
    • BBB Complaints: The profile displayed 116 complaints during the preceding three years, including 20 complaints closed during the preceding 12 months.
    • BBB Complaint Status: The listed complaints included 75 answered and 41 resolved cases.

    The Trustpilot profile includes reviews from customers in several countries and may cover different Under Armour regional websites, stores, products, and return systems. It should not be interpreted exclusively as a rating of United States customer service.

    The BBB profile includes complaints for Under Armour’s headquarters and corporate-owned locations. The BBB customer-review score is separate from the A+ letter rating and does not determine the letter grade.

    Ratings and complaint totals can change as new feedback is submitted. Consumers can review the latest information through the Under Armour Trustpilot profile and the Under Armour BBB profile.

    What Customers Like About Under Armour

    Positive Under Armour reviews commonly mention:

    • Comfortable athletic clothing and footwear
    • Moisture-wicking HeatGear products
    • ColdGear clothing designed for cooler conditions
    • A broad selection of men’s, women’s, and children’s sportswear
    • Footwear for running, training, golf, basketball, football, and other sports
    • Frequent promotions and clearance offers
    • Military, first responder, healthcare, teacher, and student discounts when available
    • Free UA Rewards membership
    • Free qualifying returns and exchanges
    • Helpful customer service representatives in some order and return cases
    • Retail Brand House and Factory House locations
    • Multiple support options, including telephone, text, and chat

    Many satisfied customers describe Under Armour products as comfortable and suitable for workouts, sports, work, school, and casual use. Product performance can vary by model, material, intended activity, fit, care, and frequency of use.

    Common Under Armour Complaints

    Complaints reported by some Under Armour customers commonly involve:

    • Orders taking longer than expected to ship
    • Tracking information not updating
    • Packages being delayed, lost, or marked delivered but not received
    • Orders being divided into multiple shipments
    • Orders being canceled after payment authorization
    • Difficulty changing or canceling an order after the one-hour cancellation period
    • Returns being received but not fully refunded
    • One or more items missing from a return refund
    • Refunds taking longer than expected
    • Returned products being rejected because of their condition
    • Product sizing differing between styles
    • Shoes, seams, zippers, logos, or other components failing earlier than expected
    • Normal wear and tear being excluded from assistance
    • Difficulty obtaining help with products purchased from another retailer
    • Promo codes not applying to excluded products
    • UA Rewards points not appearing
    • Customer service providing inconsistent information

    Customer experiences can vary according to the product, purchase location, delivery carrier, return method, country, proof of purchase, and whether the item was purchased directly from Under Armour or another retailer.

    Reasons to Contact Under Armour Customer Service

    Customers may contact Under Armour for assistance with:

    • Checking an order status
    • Tracking a shipment
    • Canceling or editing a recent order
    • Correcting a shipping address
    • Reporting a missing package
    • Reporting a damaged delivery
    • Starting a return or exchange
    • Requesting a new return label
    • Following up on a refund
    • Reporting a defective product
    • Finding a style or product number
    • Checking product availability
    • Requesting a price adjustment
    • Resolving a promotional-code problem
    • Managing a UA Rewards account
    • Requesting missing rewards points
    • Checking a gift-card balance
    • Reporting a missing eGift card
    • Deleting an Under Armour account

    How to Get Faster Help From Under Armour

    Gather the information connected with the purchase before calling, texting, or starting a live-chat session.

    1. Find the order number. It appears in the order confirmation and the customer’s online order history.
    2. Confirm the account email. Use the email address entered during checkout.
    3. Identify the purchase location. State whether the item came from UA.com, the Under Armour app, a Brand House, a Factory House, or another retailer.
    4. Locate proof of purchase. Keep the receipt, gift receipt, order confirmation, invoice, or payment record.
    5. Record the style number. Clothing style numbers are generally printed on the label beneath the care instructions, while footwear information is usually found beneath the tongue.
    6. Save shipping records. Keep the carrier name, tracking number, delivery photograph, and shipment emails.
    7. Take photographs. Photograph damaged packaging, defective products, labels, shoe boxes, and return contents.
    8. Keep return receipts. Save the Happy Returns, UPS, store, or other authorized drop-off receipt.
    9. State the requested resolution. Clearly request cancellation, replacement, exchange, return, refund, points, or another specific result.
    10. Save the case number. Keep chat transcripts, text messages, emails, and representative names.

    Do not send a complete payment-card number, account password, or other unnecessary financial information through text, chat, or email.

    How to Track an Under Armour Order

    Under Armour sends a shipment email containing tracking information when an order leaves a fulfillment location. Items from the same order may be shipped separately and arrive on different dates.

    Customers can track an order by:

    1. Opening the shipping-confirmation email.
    2. Selecting the carrier tracking link.
    3. Signing in to an Under Armour account and reviewing Order History.
    4. Using the guest-order page with the order number and email address.

    If only part of an order arrives, review every shipment email before reporting missing merchandise. Under Armour may divide an order when products are stored in separate warehouses or are too large to ship in one package.

    How to Cancel or Change an Under Armour Order

    Under Armour currently allows customers to edit or cancel an online order within one hour after it is placed.

    Canceling Through an Under Armour Account

    1. Sign in to the account used for the purchase.
    2. Open Order History.
    3. Select the applicable order.
    4. Open Order Details.
    5. Select Cancel Order when the option is still available.
    6. Save the cancellation confirmation.

    Canceling a Guest Order

    1. Visit the Under Armour guest-order page.
    2. Enter the order number and email address.
    3. Select Track Status.
    4. Open Order Details.
    5. Select Cancel Order if the order remains eligible.

    Customers who need to change an order should contact customer service immediately. Once the one-hour window closes, the order generally cannot be canceled and must be returned after delivery.

    Under Armour Return and Exchange Policy

    Under Armour offers free returns and qualifying size or color exchanges within 60 days for products purchased directly from UA.com, the Under Armour app, a Brand House, or a Factory House in the United States or Canada.

    The 60-day return period begins when the order is placed, not when the package is delivered.

    Eligible merchandise must generally:

    • Be returned within 60 days of purchase
    • Include Under Armour proof of purchase
    • Be unworn and unused
    • Be unwashed
    • Be unaltered
    • Include all original tags
    • Be in its original condition
    • Include the original shoe box when returning footwear
    • Have been purchased directly from Under Armour

    Under Armour states that merchandise returned outside the policy may be donated or discarded and may not be sent back to the customer. Customers should confirm eligibility before mailing anything that has been worn, washed, altered, opened, or used.

    Original shipping fees are generally nonrefundable.

    How to Return an Online Under Armour Order

    Customers returning UA.com or app orders can use the official online returns process.

    1. Visit the Under Armour returns and exchanges page.
    2. Select the original purchase location.
    3. Enter the full order number and email address.
    4. Select the products being returned.
    5. Choose a return method.
    6. Use the supplied QR code or print the authorized return label.
    7. Drop the merchandise at the selected Happy Returns or UPS location.
    8. Request and save a return receipt.
    9. Monitor the return and refund status.

    Happy Returns may accept qualifying products without a shipping box. UPS returns must follow the packaging and label instructions provided during the return process.

    If products from different orders are being returned, each order must use a separate label and package. Multiple products from the same order may generally be placed in one package.

    Returning Under Armour Products to a Store

    Qualifying UA.com and app purchases can be returned or exchanged at participating Under Armour Brand House and Factory House stores with proof of purchase.

    Customers should bring:

    • The original receipt or gift receipt
    • The original payment method
    • A valid photo ID
    • The merchandise with its tags and packaging

    Factory House purchases cannot be returned or exchanged at a Brand House. Brand House, Factory House, and qualifying online purchases can generally be handled at a Factory House under the applicable policy.

    If a return is accepted without original proof of purchase, the refund may be based on the item’s last known selling price and issued as a UA Gift Card.

    Under Armour Exchanges

    Under Armour provides online exchanges for another size or color within 60 days of purchase, subject to product availability.

    1. Open the official returns and exchanges page.
    2. Enter the order number and email address.
    3. Select Exchange Items.
    4. Choose the replacement size or color.
    5. Select Happy Returns or UPS.
    6. Drop off the original merchandise.
    7. Save the receipt and monitor the replacement tracking.

    When an online exchange cannot be processed because of the payment method, location, or product availability, the customer may need to return the item for a refund and place another order.

    If the item’s price has changed, contact customer service before submitting the new purchase.

    Under Armour Refund Timeline

    Refund timing depends on the return method and payment type.

    • Happy Returns: The refund is initiated after the successful drop-off and generally requires three to five business days to appear.
    • UPS Warehouse Returns: The refund begins after the merchandise is received and processed at the warehouse.
    • General Online Refund Timing: Under Armour advises allowing up to 14 business days for the refund to be posted after processing.
    • UA Gift Card Refunds: Customers may need to allow up to 14 business days to receive a replacement eGift card.

    Processing can take longer during busy periods. Keep the return receipt and carrier tracking information until the full refund appears.

    What to Do if an Under Armour Refund Is Missing

    Contact customer service when the return has been delivered or accepted but the expected refund has not appeared.

    Provide:

    • The order number
    • The return number
    • The return tracking number
    • The Happy Returns or UPS receipt
    • The products and quantities returned
    • The date of the return
    • The expected refund amount
    • The original payment method

    Ask the representative to confirm which products were scanned, the approved refund total, the payment method receiving the credit, and the date the refund was submitted.

    When returning several products, consider photographing the contents before sealing the package. Retain any evidence showing the package weight and the items included.

    Under Armour Defective Products and Repairs

    Under Armour does not currently offer a general repair service. Customers experiencing a product problem should review the return and exchange policy or contact support.

    When reporting a possible defect, provide:

    • Proof of purchase
    • The product name and style number
    • The purchase date
    • The purchase location
    • Photographs of the entire product
    • Close-up photographs of the defect
    • A description of how the product was used and cared for

    Under Armour may distinguish a manufacturing defect from normal wear and tear, accidental damage, improper care, misuse, or damage occurring after extended use.

    Products purchased from another retailer should generally be returned to that retailer under its policies. Some licensed Under Armour equipment is supported by a third-party manufacturer rather than Under Armour directly.

    Third-Party Under Armour Warranties

    Selected products bearing the Under Armour name are manufactured or supported by licensee partners. These products may have separate warranty contacts and policies.

    Examples can include:

    • Eyewear and football visors
    • Water bottles and hydration products
    • Coolers
    • Padded sports equipment
    • Backplates and chinstraps
    • Mouthguards
    • Volleyball knee pads

    Visit the Under Armour third-party warranty page to identify the responsible manufacturer and current contact information.

    Under Armour Price Adjustments

    Under Armour currently honors qualifying price adjustments for products originally purchased on UA.com within 10 days of the purchase date.

    Contact customer service with:

    • The original order number
    • The purchase date
    • The product name and style number
    • The original price
    • The current lower price
    • A screenshot or link showing the current offer

    Promotions, clearance products, limited offers, exclusions, and purchases from other retailers may not qualify. Request the adjustment before the 10-day period expires.

    Under Armour Promotional Codes and Discounts

    Under Armour generally accepts one promotional code per online order. Promo codes cannot normally be combined with another code or discount.

    If a code does not work:

    1. Confirm that the code was entered correctly.
    2. Check its expiration date.
    3. Review excluded products and collections.
    4. Confirm any minimum purchase requirement.
    5. Remove another discount that may conflict.
    6. Take a screenshot of the error.
    7. Contact customer service before submitting the order.

    Under Armour offers selected verified discounts through ID.me and other approved programs. Eligibility, percentages, product exclusions, and verification requirements can change.

    UA Rewards Customer Service

    UA Rewards is Under Armour’s free loyalty program. Members can earn points through qualifying purchases and activities and redeem rewards under the current program terms.

    Customers can contact UA Rewards for assistance with:

    • Missing points
    • Account enrollment
    • Rewards redemption
    • An incorrect points balance
    • Qualifying purchase credit
    • Account email problems
    • Reward expiration or eligibility questions

    A member who forgot to identify the account during a purchase may be able to receive credit by providing the receipt details. Keep the transaction number, purchase date, total, name, and account email available.

    Under Armour Gift Cards

    Under Armour sells physical and electronic gift cards that can generally be used online and at participating Brand House and Factory House stores.

    Under Armour states that gift cards:

    • Do not expire
    • Do not decrease in value because of inactivity
    • Cannot be returned or canceled after purchase
    • May require proof of purchase before a lost or stolen card can be replaced
    • Receive qualifying online return refunds through a new eGift card

    If an eGift card is not received, check spam and junk folders and verify the recipient’s email address before contacting customer service.

    How to Report a Missing Under Armour Package

    If tracking shows that a package was delivered but it cannot be found:

    1. Check doors, porches, garages, mailrooms, and other delivery areas.
    2. Ask household members whether they accepted it.
    3. Check with neighbors and building management.
    4. Review any carrier delivery photograph.
    5. Confirm the shipping address on the order.
    6. Contact the carrier and request delivery details.
    7. Contact Under Armour with the order and tracking numbers.

    Save the carrier case number and any written confirmation that the package was lost, misdelivered, or still under investigation.

    How to File a Complaint With Under Armour

    If an initial support request does not resolve the issue, take the following steps:

    1. Contact Under Armour by phone or live chat.
    2. Provide the previous case number.
    3. Explain the problem in chronological order.
    4. Identify every affected order, product, payment, or return.
    5. Provide receipts, tracking records, photographs, and chat transcripts.
    6. State the specific resolution you are requesting.
    7. Ask for escalation to a supervisor or resolution team when appropriate.
    8. Request written confirmation of the final decision.
    9. Keep copies of all communication.

    Formal written correspondence can be sent to:

    Under Armour, Inc.
    101 Performance Drive
    Baltimore, MD 21230-2080

    Include the customer’s full name, email address, mailing address, order number, case number, and requested resolution. Do not mail returned merchandise to the corporate address unless specifically instructed.

    Unresolved complaints may also be submitted to the Better Business Bureau or an appropriate consumer-protection agency. Include documentation showing the purchase, delivery, return, refund, and previous attempts to resolve the issue.

    Under Armour Frequently Asked Questions

    What is the Under Armour customer service phone number?

    The primary Under Armour customer service phone number is 1-888-727-6687.

    What are Under Armour customer service hours?

    Under Armour lists phone and live-chat support Monday through Sunday from 8:00 AM to midnight Eastern Time.

    Does Under Armour offer text support?

    Yes. Text SUPPORT to 1-833-550-3938. Text support is listed as available Monday through Saturday from 8:00 AM to 8:00 PM Eastern Time.

    Does Under Armour offer live chat?

    Yes. Live chat is available through the Under Armour Help Center from 8:00 AM to midnight Eastern Time, seven days a week.

    What is the UA Rewards phone number?

    UA Rewards customer service can be reached at 1-877-267-1894.

    What is Under Armour’s corporate address?

    Under Armour’s official general mailing address is 101 Performance Drive, Baltimore, Maryland 21230-2080.

    Is 1020 Hull Street still associated with Under Armour?

    The Better Business Bureau continues to list 1020 Hull Street, Suite 300, as Under Armour’s headquarters profile address. The company’s official contact page lists 101 Performance Drive for general mail.

    How do I track an Under Armour order?

    Use the tracking link in the shipment email, sign in and review Order History, or use the guest-order page with the order number and email address.

    Why did I receive only part of my order?

    Under Armour may divide an order into separate packages when products ship from different warehouses or cannot be placed in one package.

    Can I cancel an Under Armour order?

    Under Armour allows online orders to be canceled within one hour after placement when the Cancel Order button remains available.

    Can I change an Under Armour order?

    Contact customer service within one hour of placing the order. After that period, the customer may need to return the merchandise after delivery.

    How long do I have to return an Under Armour purchase?

    Under Armour provides a 60-day return period for qualifying direct purchases. The 60 days begin when the order is placed.

    Are Under Armour returns free?

    Under Armour offers free qualifying returns through its authorized online and store return processes in the United States and Canada.

    Can I return an online Under Armour purchase to a store?

    Qualifying UA.com and app purchases can generally be returned to participating Brand House or Factory House stores with proof of purchase.

    Can I return a Factory House purchase to a Brand House?

    No. Factory House purchases are not eligible for return or exchange at Brand House locations.

    Can I exchange an Under Armour item?

    Under Armour offers qualifying size and color exchanges through UA.com within 60 days, subject to availability.

    Do Under Armour shoes need the original box for a return?

    Yes. Under Armour’s return policy states that footwear must include the original shoe box in its original condition.

    Can I return worn Under Armour products?

    The standard return policy requires products to be unworn, unused, unwashed, unaltered, and returned with their original tags.

    Does Under Armour refund shipping charges?

    Original shipping fees are generally nonrefundable.

    How long does an Under Armour refund take?

    Under Armour advises allowing up to 14 business days after a warehouse return is received and processed. Happy Returns refunds generally appear within three to five business days after a successful drop-off.

    What should I do if Under Armour refunded only part of my return?

    Contact customer service with the order number, return receipt, tracking number, list of returned items, package evidence, and expected refund total.

    Does Under Armour repair products?

    No. Under Armour states that it does not offer repairs. Customers should review the return policy or contact support about the product issue.

    Does Under Armour have a product warranty?

    Warranty handling depends on the product. Some licensed equipment and accessories are supported by third-party manufacturers with separate warranty policies.

    How do I find an Under Armour style number?

    For clothing, check the small label beneath the wash and care instructions. For shoes, check the label beneath the tongue.

    Does Under Armour offer price adjustments?

    Under Armour currently honors qualifying UA.com price adjustments within 10 days of purchase.

    Can I use more than one Under Armour promo code?

    Under Armour generally accepts one promotional code per order and does not allow promo codes to be combined with other discounts.

    Do Under Armour gift cards expire?

    No. Under Armour states that gift cards do not expire or lose value because of inactivity.

    Can I return an Under Armour gift card?

    No. Gift cards cannot generally be returned or canceled after purchase.

    How do I get missing UA Rewards points?

    Call 1-877-267-1894 with the transaction number, purchase total, date, name, and account email.

    Can I return Under Armour purchased from another retailer?

    Under Armour’s direct return policy does not apply to products purchased from another retailer. Contact the store or website that processed the purchase.

    Is Under Armour accredited by the Better Business Bureau?

    Under Armour was not BBB accredited when this information was reviewed. Its BBB profile displayed an A+ letter rating.

    Why is Under Armour’s BBB rating higher than its review score?

    BBB customer reviews are separate from the letter rating. The letter grade considers complaint responses, business practices, time in business, and other BBB factors.

    Under Armour Compared With Other Sportswear Brands

    Under Armour competes with athletic and sportswear companies such as Nike, Adidas, and Puma.

    Consumers may compare:

    • Product prices
    • Sizing and fit
    • Footwear selection
    • Sports-specific products
    • Material durability
    • Return and exchange periods
    • Refund processing time
    • Loyalty programs
    • Student, military, and first responder discounts
    • Retail-store availability
    • Telephone, text, and chat support

    A product that performs well for one activity or customer may not be suitable for another. Review the intended use, care instructions, materials, size chart, and return policy before purchasing.

    About Under Armour

    Under Armour is an American sportswear and performance-apparel company founded in 1996 and headquartered in Baltimore, Maryland.

    The company sells athletic shirts, shorts, leggings, jackets, footwear, uniforms, bags, gloves, hats, protective equipment, and other sports and fitness accessories. Its product lines include HeatGear, ColdGear, footwear for multiple sports, and equipment sold through Under Armour and licensed manufacturing partners.

    Under Armour products are available through UA.com, the Under Armour app, Brand House stores, Factory House stores, sporting-goods retailers, department stores, specialty shops, and online marketplaces.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com provides an independent rating, review, and comment section where visitors can describe their experiences with Under Armour products, online orders, shipping, returns, exchanges, refunds, UA Rewards, and customer service.

    Note: This website is not associated with, endorsed by, or operated by Under Armour, Inc. or any affiliated retailer or licensee. Phone numbers, text numbers, support hours, corporate addresses, return periods, product policies, ratings, complaint totals, and promotions may change. Verify important information through Under Armour’s official website before submitting personal information, mailing merchandise, or relying on a return, refund, warranty, or discount procedure.