Category: Clothing Customer Service Information – Reviews

Clothing customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Reach UGG Customer Service – Reviews And Complaints

    Before purchasing UGG boots, slippers, or other footwear and accessories, it’s important to be aware of UGG’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    UGG Customer Service Reviews and Complaints

    When considering purchasing products from UGG, a globally recognized brand known for its iconic sheepskin boots, slippers, and other fashion items, it’s helpful to review UGG customer service reviews and complaints. UGG offers a wide range of products, from its classic boots to stylish outerwear and accessories. The company has received various feedback from customers regarding their shopping experience and service. Reviews often highlight the comfort and quality of UGG products, the durability of their footwear, and the brand’s fashion appeal, while some complaints focus on issues like product availability, shipping delays, and customer support responsiveness. Comparing UGG with competitors like Timberland, Sorel, and The North Face can provide a broader perspective on customer service experiences in the footwear and fashion industry. UGG is available at Macy’s, Nordstoms, and Bloomingdales.

    How to Contact UGG

    To contact UGG, you can use the following information:

    • General Customer Service Phone Number: 1-888-432-8530
    • Email Support: UGG offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 10 AM – 7 PM ET; Saturday – Sunday, 11 AM – 7 PM ET
    • Corporate Office Address: Deckers Outdoor Corporation, 250 Coromar Drive, Goleta, CA 93117 (UGG’s parent company)
    • Website: www.ugg.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing UGG products.

    Note: This website listing is not associated with UGG or Deckers Outdoor Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    UGG does not provide support services directly through this website. For any questions or concerns about UGG products or services, contact their customer service representative directly.

  • Michael Kors Customer Service, Returns and Warranty

    If you need help with a Michael Kors order, return, damaged item, gift card or warranty claim, first identify where the product was purchased and who processed the payment. MichaelKors.com, full-price stores, Outlet stores, department stores, third-party shopping apps and licensed watch or fragrance providers do not all use the same support and return procedures.

    Michael Kors Customer Service Contact Information

    Michael Kors labels its published hours as EST. Holiday schedules, chat availability and response times can change. The company says customers who use its online contact form should receive a response from a Style Consultant within one business day, but a response does not guarantee that the issue will be resolved within that period.

    Which Michael Kors Support Route Should You Use?

    • MichaelKors.com order: Contact Michael Kors customer service and have the order number, email address and shipping information available.
    • Full-price Michael Kors store purchase: Contact the original store or another eligible full-price location, subject to the receipt and return policy.
    • Outlet purchase: Start with the Michael Kors Outlet location where the item was purchased. Outlet merchandise cannot automatically be returned to a Lifestyle or Collection store.
    • Department-store or other retailer purchase: Contact the original seller. Michael Kors does not accept returns or exchanges for merchandise purchased from other retailers.
    • Watch or smartwatch repair: Follow the Fossil Group service route linked from the official Michael Kors warranty page.
    • Eyewear problem: Return the eyewear to the place of purchase or follow the current eyewear warranty instructions.
    • Fragrance problem: Use the fragrance contact listed on the Michael Kors warranty page because fragrance support is handled by EuroItalia.
    • Afterpay, Klarna, PayPal or Shop Pay issue: Determine whether the dispute concerns the Michael Kors order or the separate payment account.
    • Suspected counterfeit: Preserve the listing, receipt and seller information and report the item through Michael Kors’ brand-protection route.

    What to Gather Before Contacting Michael Kors

    • The order number or store receipt
    • The purchaser’s name and email address
    • The purchase and shipment dates
    • The product name, style number, color and size
    • The store or website where the item was purchased
    • The original payment method
    • Tracking and delivery information
    • Photographs of damage, defects, packaging or an incorrect item
    • The return authorization or label information
    • The warranty booklet or proof of purchase
    • Earlier customer-service case numbers or chat transcripts

    Provide private information only through a verified Michael Kors, retailer, payment-provider or licensed-service channel. Do not post order, tracking, payment, account or gift-card information in a public review.

    Michael Kors Online Order Help

    For an online order, review the confirmation email and account order history before contacting support. Check the item details, delivery address, payment method, shipment status and whether the order was divided into multiple packages.

    Michael Kors may place an authorization hold when the order is submitted, but its payment policy says the order is charged when it ships. A temporary authorization and a completed charge are not necessarily duplicate payments.

    Orders generally cannot be modified after placement. Contact customer service immediately if you need to request cancellation, but cancellation is not guaranteed once processing has begun. If an order cannot be canceled, an eligible item may need to be returned after delivery.

    Missing, Incorrect or Damaged Orders

    For a missing package, first review the tracking history, delivery photograph and address. Check with household members, building staff and the carrier. Then contact Michael Kors if the package remains missing.

    For an incorrect or damaged item, keep the product, tags, packaging and shipping materials. Contact customer service promptly with the order number, a description of the problem and clear photographs. Do not discard or ship the item until instructions are provided.

    Customer service review does not guarantee a refund or replacement. The result may depend on delivery evidence, inventory, the product’s condition and the applicable policy.

    Michael Kors Online Return Policy

    Eligible MichaelKors.com items generally must be returned within 30 days from the date the order was shipped. Merchandise must be new, unused, unwashed and unaltered, with original tags, packaging and components. The original invoice, receipt or gift receipt is also required.

    Start the return through the official Michael Kors return page. The portal provides the current return label and warehouse instructions. Do not mail a return to the New York corporate address or use an address found in an old directory.

    Returns by Mail

    1. Open the official Returns and Exchanges page.
    2. Select “Start a Return.”
    3. Choose the eligible items.
    4. Follow the instructions and use the supplied prepaid label.
    5. Retain the carrier receipt and tracking number.
    6. Save the return-confirmation email.

    Exchanges cannot be completed by mail. A customer seeking a different size, color or item may need to return the original purchase and place a new order, subject to availability and current pricing.

    Returning an Online Order in a Store

    Some qualifying online purchases may be returned or exchanged at an eligible Michael Kors store in the United States. Start the return online and bring the required return slip, original payment method and merchandise.

    Store returns depend on the payment method, store type and item eligibility. Inventory for an exchange is not guaranteed.

    • Online purchases made with Klarna or Shop Pay must be returned by mail.
    • Eligible PayPal online purchases returned in a store receive merchandise credit rather than a PayPal refund.
    • Michael Kors’ payment policy says eligible PayPal or Apple Pay orders returned in a store can be refunded only to a gift card.
    • Third-party app purchases returned in a store result in merchandise credit rather than an exchange or original-payment refund.

    Michael Kors In-Store Return Policy

    Qualifying merchandise purchased in a Michael Kors store may generally be returned for a refund or exchange within 30 days of the original purchase. The item must be new, unused and unwashed and include its original tags, packaging, components and receipt or gift receipt.

    Store and Country Restrictions

    • A U.S. store purchase cannot be returned to a Canadian store.
    • A Canadian store purchase cannot be returned to a U.S. store.
    • Lifestyle-store merchandise cannot be returned to an Outlet or Collection store.
    • Outlet merchandise cannot be returned to a Lifestyle or Collection store.
    • Collection-store merchandise cannot be returned to an Outlet or Lifestyle store.
    • Items purchased from department stores or other retailers cannot be returned to Michael Kors.

    A gift receipt generally permits an exchange or merchandise credit rather than a cash or original-payment refund.

    Without a receipt, a store may consider a merchandise credit or exchange based on the item’s current in-store selling price, but acceptance is not guaranteed and is limited to merchandise currently carried by that store.

    Michael Kors Final-Sale Items

    The current U.S. return policy identifies the following as final sale:

    • Undergarments
    • Face masks
    • Customer donations
    • Clearance items

    Swimwear is not automatically excluded, but it must be new, unused and unwashed and include all original tags, hygiene strips, packaging and components.

    Product pages and checkout notices may contain additional item-specific terms. Review the final-sale designation before completing an order.

    Michael Kors Refund Timing

    Eligible refunds are normally issued according to the original payment method, subject to the exceptions for gift receipts, in-store PayPal or Apple Pay returns, third-party app purchases and other restricted payment types.

    After a return reaches the warehouse, allow time for inspection and processing. Michael Kors sends an email when return processing is complete. The financial institution may then require additional time to post the credit, and the refund may not appear until a later billing statement.

    Retain the return tracking number until the credit appears. If tracking shows delivery but no refund is issued, contact Michael Kors with the order number, return number, carrier receipt and delivery date.

    Klarna, Shop Pay, Afterpay and PayPal Purchases

    Buy-now-pay-later providers and digital wallets are separate payment services. A return to Michael Kors does not always immediately update the customer’s separate payment schedule.

    • Klarna and Shop Pay: Eligible MichaelKors.com purchases using these methods must be returned by mail.
    • Afterpay: Michael Kors notifies Afterpay when an eligible receipted return is processed. Customers should continue checking the Afterpay account until the payment schedule changes.
    • PayPal: An eligible online order returned in a store generally results in merchandise credit rather than a PayPal refund.
    • Apple Pay: Michael Kors states that in-store refunds for eligible Apple Pay online orders can only be issued to a gift card.

    Contact Michael Kors about merchandise eligibility and return processing. Contact the payment provider about its account, installment schedule, payment authorization or platform-specific refund posting.

    Michael Kors Price Adjustments

    Michael Kors Lifestyle and Collection stores currently permit a one-time price adjustment on qualifying full-price merchandise within seven days of purchase.

    Marked-down and sale merchandise is not eligible for a price adjustment. Outlet stores do not provide price adjustments. Promotional terms can contain additional restrictions.

    Michael Kors Warranty and Repair Information

    Warranty coverage depends on the product category, purchase date, proof of purchase, claimed defect and applicable exclusions. Normal wear, accidental damage, misuse, dye transfer and unauthorized alterations or repairs are generally excluded.

    Do not mail a product to headquarters, a store, a warehouse or a service center without first completing the applicable claim process and obtaining current instructions.

    Handbags, Small Leather Goods and Tech Accessories

    Eligible handbags, small leather goods and tech accessories carry a one-year limited warranty from the original purchase date. Proof of purchase is required. Covered defects in material or workmanship under normal use may qualify for repair.

    Michael Kors’ policy states that defective products submitted under this process may not be returned to the customer and that the customer is responsible for shipping costs. Review the warranty determination form and confirm the result and shipping instructions before sending an item.

    Luggage

    Eligible luggage has a one-year limited warranty covering qualifying material or workmanship defects under normal use. A covered product may be repaired or replaced with the same or a comparable item.

    Normal wear and damage involving third-party accessories or consumable products are not covered. Obtain authorization and current shipping instructions before sending luggage.

    Footwear

    Eligible footwear is covered against material or workmanship defects for 90 days from the original purchase date. Proof of purchase is required, and the current policy instructs customers to return a suspected defective item to the place of purchase.

    Watches and Smartwatches

    Michael Kors watches generally have a two-year warranty for covered components and manufacturing defects. Fossil Group administers the watch warranty and repair portal.

    Use the Fossil service link supplied through Michael Kors’ official warranty page. Smartwatch owners should complete troubleshooting before shipping a device because an unnecessary or non-covered service may result in charges.

    Eyewear

    Eligible eyewear has a two-year limited warranty from the original purchase date. Proof of purchase is required. Customers with a suspected manufacturing defect should begin with the place of purchase or the eyewear contact listed in the official warranty policy.

    Jewelry

    Eligible jewelry generally has a one-year limited warranty for material and manufacturing defects. Fossil Group administers service for certain jewelry, including sterling-silver products. Proof of purchase and product-specific conditions apply.

    Fragrance

    Michael Kors fragrance questions are handled through EuroItalia, the licensed fragrance provider. Use the current fragrance contact listed on the official Michael Kors warranty page rather than sending fragrance products to the New York office.

    Products Purchased From Department Stores or Other Retailers

    A product carrying the Michael Kors name may have been sold by a department store, specialty retailer, off-price seller, online marketplace or other independent business.

    For a return, price dispute, delivery problem or ordinary refund request, begin with the business that accepted the payment. Michael Kors does not accept returns or exchanges for merchandise purchased from another retailer.

    A manufacturer warranty may still apply to an eligible authentic product, but the claim can require proof of purchase and may be administered by a licensed provider. A retailer’s return policy and a manufacturer warranty are separate remedies.

    Michael Kors Gift Cards

    U.S. Michael Kors gift cards currently do not expire. Balances can be checked through an eligible Michael Kors store, the official website or customer service at 1-866-709-5677.

    You will need the gift-card number and PIN. Do not provide either one in a public review or to an unexpected caller.

    • Gift cards and merchandise credits are non-returnable.
    • They generally cannot be replaced if lost or stolen.
    • They cannot be redeemed for cash except where required by law.
    • Michael Kors is not responsible for unauthorized use.
    • Gift cards may not be accepted at every travel-retail, airport, cruise or independently operated location.

    Treat a Michael Kors gift card like cash. Verify a balance through the official website or telephone number rather than through a link in an unexpected message.

    KORSVIP Account and Points Help

    KORSVIP is Michael Kors’ free U.S. loyalty program. Members may earn points through qualifying Michael Kors purchases and specified account activities.

    Purchases made at department stores, specialty stores, off-price retailers or other wholesale sellers do not currently earn KORSVIP purchase points. A return can reduce the points associated with the original transaction.

    For missing points or duplicate accounts, contact customer service with the receipt, order number and email address used for the purchase. Do not create multiple additional accounts while a correction is pending.

    Canceling KORSVIP is different from unsubscribing only from general marketing messages. Michael Kors states that leaving KORSVIP ends program communications and benefits.

    Michael Kors Counterfeit Products

    Michael Kors recommends buying from MichaelKors.com, a Michael Kors retail store or a reputable department store, specialty retailer or online seller.

    Warning signs can include an unusually low price, copied product photographs, misspelled branding, poor construction, missing seller information, an unfamiliar website address or a demand for payment through gift cards, cryptocurrency or wire transfer.

    Suspected counterfeit products can be reported to brandprotection@michaelkors.com. Include seller and listing information, but do not assume that Michael Kors will provide authentication, recover money or require a marketplace to issue a refund.

    For a marketplace transaction, also use the marketplace dispute process and contact the payment provider within its applicable deadline.

    Michael Kors Scam and Account-Security Warning

    • Use contact information obtained from MichaelKors.com.
    • Do not trust caller ID alone because telephone numbers can be spoofed.
    • Michael Kors says it will not request an account password in an unsolicited communication.
    • Do not disclose a gift-card number, PIN or one-time security code to an unexpected caller.
    • Do not install remote-access software for someone claiming to process a refund.
    • Do not pay a customer-service or warranty fee through gift cards or cryptocurrency.
    • Open the official website directly rather than using a link in an unexpected email or text.

    If an account may have been compromised, change the password, review stored payment details and order history, and contact Michael Kors through its official support page. Contact the payment provider promptly about an unauthorized transaction.

    How to Escalate a Michael Kors Complaint

    1. Identify the seller, store type, payment provider and product category involved.
    2. Contact Michael Kors customer service at 1-866-709-5677 or use the official contact form.
    3. For a store problem, ask for the store manager.
    4. For a department-store or marketplace purchase, escalate through that seller.
    5. For a warranty matter, follow the product-specific claim route and request the decision in writing.
    6. Keep the receipt, order confirmation, photographs, tracking records and correspondence.
    7. Ask for a case number and the next expected action.
    8. For an unresolved payment-platform issue, contact Afterpay, Klarna, PayPal, Shop Pay or the card issuer as appropriate.
    9. For an unresolved consumer transaction, contact the applicable state consumer-protection or attorney-general office.

    Escalation does not guarantee a refund, exchange, warranty approval, repair, replacement, price adjustment, gift-card restoration or reimbursement.

    Michael Kors Corporate Office and Ownership

    The U.S. customer-facing legal company is Michael Kors (USA), Inc. Michael Kors is part of Capri Holdings Limited, whose current fashion-brand portfolio also includes Jimmy Choo.

    Michael Kors Corporate Office
    11 West 42nd Street
    New York, NY 10036

    Michael Kors uses this address for corporate and privacy correspondence. It is not identified as a store, customer return warehouse, repair facility, gift-card desk or guaranteed public walk-in complaint office.

    Do not send merchandise, watches, jewelry, luggage, payment information, gift cards or original documents to this address unless Michael Kors provides written instructions for the specific matter.

    John D. Idol is CEO of Michael Kors and chairman and CEO of Capri Holdings. Michael Kors is the brand’s founder and chief creative officer. Executive leadership and the corporate office do not replace the normal order, store, return, warranty or payment-provider support channels.

    Michael Kors Reviews and Complaints

    The CustomerServiceNumbers.com rating section currently displays 0 out of 5 based on 0 submitted reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    There are no visible review dates and no supported positive or negative customer-review themes. Future reviews should identify whether the experience involved MichaelKors.com, a full-price store, an Outlet, a department store, another retailer, a payment platform or a licensed product provider.

    Related Fashion Customer Service Pages

    These brands have separate stores, owners, return policies, warranties and customer-service departments. They cannot access a Michael Kors order or resolve a Michael Kors claim.

    Michael Kors Customer Service FAQs

    What is the Michael Kors customer-service phone number?

    Call Michael Kors at 1-866-709-5677.

    What are Michael Kors customer-service hours?

    Michael Kors currently lists phone and chat support Monday-Friday from 9 a.m.-9 p.m. EST and Saturday-Sunday from 10 a.m.-6 p.m. EST.

    Does Michael Kors have an accessibility telephone number?

    Yes. The TDD/TTY number is 1-855-889-5677, available Monday-Friday from 9 a.m.-5 p.m. EST.

    How long do I have to return a MichaelKors.com order?

    Eligible online purchases generally must be returned within 30 days from the shipment date. The item must satisfy the current condition, packaging and proof-of-purchase requirements.

    Can I exchange a Michael Kors item by mail?

    No. Michael Kors states that exchanges cannot be processed by mail. Return the eligible item and place a new order, or ask an eligible store whether an in-store exchange is available.

    Can I return an Outlet purchase to a regular Michael Kors store?

    No. The current policy says Outlet merchandise cannot be returned to a Lifestyle or Collection store. Begin with an eligible Outlet location.

    Can I return a department-store purchase to Michael Kors?

    No. Michael Kors does not accept returns or exchanges for merchandise purchased from another retailer. Contact the department store or original seller.

    Can I return a Klarna or Shop Pay order in a store?

    No. Eligible MichaelKors.com orders paid through Klarna or Shop Pay must be returned by mail.

    What happens if I return a PayPal order to a Michael Kors store?

    An eligible PayPal online purchase returned in a store is refunded as merchandise credit rather than back to PayPal.

    Are Michael Kors sale items final sale?

    Not every discounted item is automatically final sale. The current U.S. policy specifically identifies undergarments, face masks, customer donations and Clearance items as final sale. Check the product page and receipt for item-specific terms.

    How long is the Michael Kors handbag warranty?

    Eligible handbags, small leather goods and tech accessories have a one-year limited warranty from the original purchase date. Proof of purchase and exclusions apply.

    Who repairs Michael Kors watches?

    Fossil Group administers Michael Kors watch warranty and repair service. Begin through the portal linked from the official Michael Kors warranty page.

    Do Michael Kors gift cards expire?

    U.S. Michael Kors gift cards currently do not expire. They generally cannot be replaced if lost or stolen, so protect the card number and PIN.

    Can I visit the Michael Kors New York headquarters for a return?

    Do not take or mail a return to the corporate address. Use the official return portal or an eligible store under the current return policy.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers since 2004. It is an independent consumer resource and is not owned or operated by Michael Kors (USA), Inc., Capri Holdings Limited, a Michael Kors store, an Outlet operator, a department store, Fossil Group, EuroItalia, Afterpay, Klarna, PayPal, Shop Pay or any other retailer, licensee, payment processor or regulator.

    CustomerServiceNumbers.com cannot access Michael Kors accounts, track orders, authorize returns, issue refunds, restore gift cards, adjust KORSVIP points, authenticate merchandise, approve warranties, arrange repairs or resolve cases directly.

    Share Your Michael Kors Experience

    Have you contacted Michael Kors about an online order, store purchase, return, delayed refund, damaged item, warranty claim, gift card, KORSVIP account or suspected counterfeit? Share a first-hand review below and identify which store, retailer, payment provider or licensed service handled the matter.

    Privacy and moderation warning: Do not post an order number, tracking number, return-label number, home or shipping address, telephone number, email address, payment information, KORSVIP login, gift-card number or PIN, unredacted receipt, warranty form, private employee information, or photographs containing personal data. Reviews may be moderated for personal information, spam, threats, profanity, counterfeit-sale links, unsupported allegations and complaints involving unrelated retailers or service providers.

    Page Update Note

    This page was updated on July 28, 2026. The update verified Michael Kors’ current customer-service telephone, seven-day support hours, TDD/TTY number, email and contact form. It also corrected the legal company name, ownership, leadership and corporate-address description; added current return, payment, warranty, repair, gift-card, KORSVIP and counterfeit guidance; distinguished Michael Kors stores from other retailers and licensed providers; and removed unsupported customer-review themes.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Michael Kors, Capri Holdings, a Michael Kors store, a retailer, a licensed manufacturer or a payment provider. Contact details, hours, return periods, final-sale categories, warranty terms, payment methods, loyalty benefits and repair procedures can change. Verify time-sensitive and transaction-specific information through the official Michael Kors website, original seller or applicable service provider before shipping merchandise, making a payment or relying on a return or warranty outcome.

  • Luminox Customer Service: Repairs, Warranty, Returns and Watch Support

    Luminox customer service assists customers with online orders, returns, warranty claims, watch repairs, batteries, replacement straps, water-resistance concerns, illumination questions, product registration and instruction manuals. The correct support route depends on whether the issue involves a Luminox.com order, a watch purchased from an authorized retailer or a watch that needs inspection or repair.

    Luminox currently directs most general consumer questions to its online Concierge Team contact form. The authorized U.S. repair center is Saltzman’s Watches & More in Cranston, Rhode Island, and customers should begin a repair request through the official Luminox RMA portal before mailing a watch.

    How to Contact Luminox Customer Service

    Important telephone-number update: The previously listed number 1-917-522-3421 is not currently published on Luminox’s official U.S. contact or repair pages. Use the online contact form, the current U.S. distributor number or the authorized service-center number shown above.

    Repair-center number note: The current Saltzman’s Watches website lists 1-401-946-0930. One Luminox FAQ page displays a similar number ending in 0920, but the repair center’s directly published number ends in 0930.

    Best Luminox Support Route by Issue

    Luminox.com Order Question

    Use the Luminox Concierge contact form for an order placed directly through Luminox.com. Include the order number and the email address used at checkout.

    Customer service may assist with:

    • Order status
    • Shipping and tracking
    • Incorrect shipping information
    • A damaged or incorrect product
    • A missing watch, strap or accessory
    • A return request
    • A delayed refund
    • Payment or promotional-code questions

    Once an order has entered fulfillment, changes or cancellation may no longer be possible. Contact Luminox promptly and request written confirmation of any change.

    Luminox Order Is Delayed

    Review the order-confirmation and shipment emails before contacting support. Luminox states that standard U.S. delivery generally takes approximately five to seven business days after processing, although holidays, peak sales periods and severe weather can cause delays.

    Have the following ready:

    • Order number
    • Order date
    • Email address used at checkout
    • Shipping ZIP code
    • Carrier name
    • Tracking number
    • Date of the last tracking update

    Luminox Package Is Marked Delivered but Missing

    Check entrances, parcel lockers, mailrooms, household members and nearby delivery locations. Review any delivery photograph or carrier note.

    If the shipment cannot be located:

    1. Save a screenshot of the carrier’s delivery status.
    2. Contact the carrier and request a delivery investigation.
    3. Submit the Luminox Concierge form with the order and tracking numbers.
    4. Ask for a case number and the next required step.

    Damaged or Incorrect Luminox Order

    Photograph the shipping package, label, watch box, watch and any damaged or incorrect item before discarding packaging.

    Luminox says defective products must be reported within 30 days after receipt to be considered for return or replacement through its direct online-store process. Report the issue promptly and retain all original materials.

    Luminox Returns and Refunds

    Luminox generally accepts eligible merchandise purchased directly through Luminox.com within 15 days after delivery.

    Returned merchandise must be:

    • New and unused
    • In perfect and sellable condition
    • Returned with its original box and wrapping
    • Returned with protective materials, tags and stickers attached
    • Accompanied by the original sales receipt
    • Submitted through the official Luminox return portal

    A watch showing wear, scratches, removed protective materials, missing links or alterations may be rejected.

    How to Start a Luminox.com Return

    1. Open the official Luminox return portal.
    2. Enter the order number and shipping ZIP code.
    3. Select the product and return reason.
    4. Download the authorized return label.
    5. Package the watch and all original materials securely.
    6. Save the shipping receipt and tracking number.

    The return-label cost is generally deducted from the refund. Separate orders may need to be returned individually.

    Products That Cannot Be Returned

    Luminox’s standard online return policy does not accept:

    • Final-sale products
    • Outlet products
    • Used or worn watches
    • Altered merchandise
    • Products missing original materials
    • Products bought from another retailer

    A free gift received with the purchase should be included when returning the qualifying order.

    Adjusted Watch Bracelet Returns

    A bracelet that was resized must include the same number of links supplied with the original order. Secure removed links and pins separately so they do not scratch the watch or bracelet during shipping.

    When Will a Luminox Refund Appear?

    Luminox says return inspection and refund processing may take up to 14 business days after the order is received. The credit may then take up to one billing cycle to appear on the original payment method.

    Keep the return tracking, delivery confirmation and refund email until the credit is visible.

    Purchase From a Retailer or Marketplace

    The Luminox.com return policy applies only to purchases made directly through Luminox.com. A watch purchased from an authorized jeweler, department store, Amazon seller or another retailer generally must be returned to that seller under its own policy.

    Manufacturer-warranty support may still be available for a qualifying watch purchased from an authorized Luminox retailer when valid proof of purchase is provided.

    Luminox Warranty Coverage

    Luminox watches generally include a two-year limited warranty beginning on the purchase date. The warranty covers qualifying defects in materials and workmanship.

    Warranty service generally requires:

    • A watch purchased from an authorized Luminox retailer
    • The completed warranty certificate or valid proof of purchase
    • The retailer’s name and address
    • The watch model number
    • The date of purchase
    • An authorized repair evaluation

    Additional Warranty Year for Luminox.com Purchases

    Luminox says customers who purchase through Luminox.com and register the watch may receive an additional one-year warranty. Register the watch and retain the original receipt.

    What Is Not Covered by the Luminox Warranty?

    The standard warranty generally excludes:

    • The battery
    • The crystal
    • Normal or excessive wear
    • Wear to the case, bezel, crown or plating
    • Strap or bracelet wear
    • Aging gaskets and seals
    • Shock or accident damage
    • Misuse or abusive use
    • Tampering or unauthorized repairs
    • Alterations

    A warranty claim can be denied when the seller was not an authorized Luminox retailer or the purchase documentation cannot establish warranty eligibility.

    How to Send a Luminox Watch for Repair

    Do not mail a watch to Luminox’s business address or to a repair center without first completing the authorized service process.

    1. Open the Luminox warranty and repair page.
    2. Start the U.S. service request through the RMA portal.
    3. Enter the order number, email address or watch model.
    4. Describe the service problem in detail.
    5. Upload or provide the requested purchase information.
    6. Follow the shipping-label and packaging instructions.
    7. Save the RMA number and tracking information.

    The authorized U.S. service center is:

    Saltzman’s Watches & More
    1024 Reservoir Avenue
    Cranston, RI 02910

    Only use that address after following the official service instructions and confirming the correct repair process.

    Information to Include With a Repair Request

    • Watch model or reference number
    • Purchase date
    • Authorized retailer
    • Proof of purchase
    • Warranty certificate, if available
    • Description of the problem
    • When the problem began
    • Any impact, water or previous repair history
    • Current contact information
    • Requested service

    Do not send the original presentation box unless instructed. Package the watch securely and use tracking and insurance appropriate for its value.

    Repair Estimate or Status Problem

    Use the repair-center contact information and provide the RMA number, shipping tracking and date the watch was received.

    Ask for:

    • Confirmation that the watch was checked in
    • The inspection status
    • The repair estimate
    • Whether the work is covered by warranty
    • Any required customer approval
    • The expected completion or shipping update

    Keep all repair estimates and payment confirmations until the watch has been returned and tested.

    Luminox Battery Replacement

    Luminox says watch batteries may last approximately two to ten years depending on the watch, battery capacity, movement and functions used. Chronographs and other functions may use more power.

    Some quartz Luminox watches use an end-of-life indicator. When the seconds hand begins moving in four-second intervals, the battery is nearing the end of its life and should be replaced by a qualified watchmaker.

    The battery is not covered by the standard manufacturer warranty.

    Why Use an Authorized or Qualified Watchmaker?

    A battery replacement may require:

    • Correct opening tools
    • A compatible battery
    • Inspection of the gasket
    • Correct case-back closure
    • A water-resistance or pressure test

    An improperly opened or closed watch may lose its water resistance even if it appears to operate normally.

    Luminox Water Resistance and Condensation

    The water-resistance rating appears on the watch case back. The rating does not mean that water resistance will remain unchanged for the watch’s entire life.

    Water resistance can be affected by:

    • Aging seals and gaskets
    • Impacts or shock
    • Damage to the crown, crystal or pushers
    • Temperature changes
    • Chemicals, cosmetics, dust or solvents
    • Improper battery replacement
    • Unauthorized case opening

    Luminox recommends having water resistance tested regularly, at least once a year, by an official Luminox partner.

    Do not operate the crown or pushers underwater. Confirm that a screw-down crown is fully secured before entering the water, and rinse the watch with clean fresh water after exposure to salt water.

    Fog or Moisture Under the Crystal

    Brief condensation can sometimes appear after a sudden temperature change. If fogging does not disappear within several minutes after the watch returns to a normal temperature, stop exposing it to water and arrange an authorized inspection.

    Persistent condensation may indicate that moisture entered the watch or that a seal was damaged.

    Luminox Illumination and LLT Support

    Luminox Light Technology uses small self-powered micro gas tubes on the hands, dial markers or bezel. The illumination does not need to be charged by sunlight and does not require pressing a button.

    Luminox states that the illumination can remain visible for up to 25 years and provides a 10-year lighting guarantee, subject to the applicable warranty conditions.

    Luminox Watch Does Not Appear to Glow

    Test the watch after allowing your eyes to adjust to complete darkness. LLT illumination is intended to provide continuous visibility rather than the brief, very bright glow produced by freshly charged luminous paint.

    Contact authorized service when:

    • One or more markers are completely dark
    • The watch is within the applicable lighting-guarantee period
    • The tubes appear damaged
    • Illumination changed after an impact
    • Moisture or crystal damage is also present

    Do not attempt to open, replace or alter the illumination tubes yourself.

    Luminox Watch Is Losing or Gaining Time

    A quartz watch that suddenly loses significant time may have a low battery, movement problem, impact damage or exposure to unusual temperature conditions.

    An automatic or mechanical watch can vary depending on the movement, wearing pattern, position and power reserve.

    Before requesting service:

    • Set the watch against an accurate reference time
    • Record the amount gained or lost over several days
    • Note whether the problem is consistent
    • Record recent battery or repair work
    • Note any impact, magnet or water exposure

    Submit the measured time difference rather than only stating that the watch is inaccurate.

    Day or Date Changes Gradually Around Midnight

    Some analog watch movements change the day or date gradually over several hours rather than changing both displays at exactly midnight. Certain movements can also use bilingual day wheels.

    Review the manual for the specific watch model. Avoid adjusting the day or date during the movement’s restricted changeover period. Contact service when the display remains incorrect after the normal changeover is complete.

    Luminox Replacement Straps and Bracelets

    Use the exact watch reference number when looking for a replacement rubber strap, leather strap, textile strap, bracelet, buckle, spring bar or link.

    Not every Luminox strap fits every case. Compatibility can depend on:

    • Watch model and series
    • Lug width
    • Case shape
    • Attachment system
    • Buckle or clasp type
    • Original spring-bar dimensions

    Contact Luminox, Saltzman’s Watches or an authorized retailer when the required strap is not listed online.

    Watch Registration and Proof of Purchase

    Registering a watch can help Luminox retain purchase information for future service. A registered Luminox.com purchase may also qualify for the additional warranty year described by Luminox.

    Registration does not make an unauthorized-retailer purchase eligible for the standard warranty. Keep the original receipt and warranty documentation.

    Authorized Luminox Retailers and Counterfeit Watches

    Luminox recommends purchasing from its website or an authorized retailer. Warranty eligibility may depend on proof that the watch was purchased through an authorized seller.

    Be cautious when a seller:

    • Offers a price far below normal retail pricing
    • Cannot provide an authorized-dealer warranty
    • Removes or changes the serial or reference information
    • Uses copied photographs
    • Has no verifiable business address
    • Requires payment by gift card, wire transfer or cryptocurrency
    • Claims a manufacturer warranty without being an authorized dealer

    Use the official Luminox store locator to check for authorized sellers.

    Information to Gather Before Contacting Luminox

    • Watch model or reference number
    • Serial number, when applicable
    • Purchase date
    • Authorized retailer or Luminox.com order number
    • Receipt or warranty certificate
    • Description of the problem
    • Water, impact or repair history
    • Repair RMA number
    • Return or shipping tracking number
    • Photographs for private support use
    • The resolution being requested

    Do not post serial numbers, receipts, RMA numbers, tracking numbers, addresses, telephone numbers, payment information or private repair documents in a public review.

    How to Escalate a Luminox Complaint

    1. Determine whether the issue involves Luminox.com, an independent retailer or the authorized repair center.
    2. Use the official contact form or RMA portal.
    3. Provide the order, model, purchase and repair information.
    4. Explain the issue in chronological order.
    5. State the exact resolution being requested.
    6. Request a case or RMA number.
    7. Save the online confirmation, shipping tracking and repair estimate.
    8. Reply within the existing support conversation instead of opening numerous duplicate requests.
    9. Request supervisor or distributor review when the initial response does not address the documented issue.
    10. Contact the original retailer when its return or sales policy controls the transaction.

    For a missing or delayed repair, provide the delivery tracking, RMA number and the date the service center received the watch.

    About Luminox, Lumondi and Mondaine Group

    Luminox is a Swiss-made watch brand known for tactical, diving, outdoor and aviation-inspired watches. Its U.S. online store and distribution activities are operated through Lumondi, Inc.

    Luminox is part of the privately owned Mondaine Group, whose brands include Mondaine, Luminox, M-Watch and Pierre Cardin watches.

    Recent official U.S. Luminox materials list the following Lumondi business address:

    Lumondi, Inc.
    27 West 24th Street, Suite 502
    New York, NY 10010

    This is not a public watch-repair counter or ordinary return destination. Do not mail a watch there unless Luminox provides written instructions.

    Luminox Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows a Luminox rating of 2.6 out of 5 stars based on five published reviews.

    The reviews were submitted between 2014 and 2016. They describe historical experiences involving difficulty reaching support, limited repair updates, proof-of-purchase and authorized-retailer questions, a watch losing time, a day-and-date display concern, replacement-band assistance and illumination that reviewers believed had become too dim.

    These older reviews should not automatically be treated as a measure of Luminox’s current customer service. The company now provides an online Concierge form, an RMA service portal, an online return portal and published authorized repair-center information.

    If you have recently contacted Luminox, consider leaving a review below. A helpful review should explain:

    • Which watch model was involved
    • Where and approximately when it was purchased
    • Whether the issue involved an order, return, warranty, repair, battery, strap, water resistance or illumination
    • Which support route was used
    • Whether an RMA or case number was provided
    • How long it took to receive a response or estimate
    • Whether the issue was resolved

    Related Watch Customer Service Pages

    Frequently Asked Questions About Luminox Customer Service

    What is the Luminox customer-service phone number?

    Luminox primarily directs general customer questions to its online Concierge contact form. Its official worldwide distribution information lists Lumondi, Inc. at 1-917-522-3600 for the United States.

    What is the Luminox repair phone number?

    The authorized U.S. service center, Saltzman’s Watches & More, currently publishes 1-401-946-0930.

    Is 1-917-522-3421 still the Luminox phone number?

    That older number is not currently published on Luminox’s official U.S. contact or repair pages. Use the official contact form, Lumondi number or authorized repair-center number.

    What are Luminox customer-service hours?

    The Luminox Concierge Team lists hours of Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time.

    How long does Luminox take to respond online?

    Luminox asks customers to allow approximately 24–48 business hours for a response from its Concierge Team.

    How long is the Luminox warranty?

    Luminox watches generally include a two-year limited warranty. A registered watch purchased through Luminox.com may receive an additional one-year warranty.

    Does the Luminox warranty cover the battery?

    No. The battery is excluded from the standard manufacturer warranty.

    Does the warranty cover a scratched crystal or worn strap?

    Ordinary crystal damage and wear to straps, bracelets, cases and other exterior parts are generally excluded.

    How do I send a Luminox watch for repair?

    Start through the official warranty and repair RMA portal. Do not mail the watch until you receive the correct authorization and shipping instructions.

    How long do I have to return a Luminox.com order?

    Eligible direct purchases can generally be returned within 15 days after delivery when they remain new, unused and complete with all original packaging.

    Can outlet Luminox watches be returned?

    No. Luminox identifies outlet merchandise as final sale.

    How quickly must I report a defective Luminox.com order?

    Luminox says defective products must be reported within 30 days after receipt to be considered for return or replacement through its direct-store process.

    How long should Luminox illumination last?

    Luminox says its LLT illumination may remain visible for up to 25 years and carries a 10-year lighting guarantee, subject to the applicable terms.

    How often should Luminox water resistance be tested?

    Luminox recommends testing the watch’s water resistance regularly, at least once per year, through an official partner.

    Who owns Luminox?

    Luminox is part of the privately owned Mondaine Group. The U.S. website and distribution operation uses the Lumondi, Inc. entity.

    Page Update Note

    This Luminox customer-service page was reviewed and updated in July 2026 to remove an older unverified telephone number, add the current Concierge contact form, U.S. distributor and authorized repair-center contacts, correct support hours to Eastern Time, add current RMA and return portals, explain the two-year warranty and registered Luminox.com warranty extension, add 15-day return and 30-day defective-product guidance, cover batteries, straps, water resistance, condensation, accuracy and LLT illumination, replace the outdated Pennsylvania address, accurately summarize the five historical CSN reviews and strengthen escalation and privacy guidance.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Luminox, Lumondi, Mondaine Group, Saltzman’s Watches or any authorized retailer.

    Our goal is to help consumers identify the correct support route, understand current return, warranty and repair procedures and share customer-service outcomes that may help other watch owners. Telephone numbers, addresses, repair centers, warranty terms, return policies and parts availability can change. Verify important information through Luminox, the original retailer or the authorized service provider.

    Share Your Luminox Customer Service Experience

    Have you contacted Luminox about an order, return, refund, battery, strap, warranty claim, repair, water-resistance problem, condensation or illumination concern? Share your experience below and explain which support route you used and whether the matter was resolved.

    Privacy reminder: Do not post your address, email address, telephone number, receipt, order number, watch serial number, RMA number, tracking number, payment information, return label or private repair correspondence in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Luminox, Lumondi, Mondaine Group, Saltzman’s Watches or any authorized retailer. This page is provided for informational purposes and to document consumer customer-service experiences.

    CustomerServiceNumbers.com cannot access Luminox orders, authorize returns, issue refunds, register watches, approve warranty claims, provide repair estimates, replace batteries, pressure-test watches or supply straps and parts. Those requests must be handled by Luminox, the original retailer, Lumondi, the authorized service center, the carrier or another appropriate official provider.

  • Lucky Brand Customer Service, Returns and Order Help

    If you need help with a Lucky Brand order, return, missing delivery, damaged item, store pickup or Klarna payment, first identify which company controls the transaction. LuckyBrand.com, Lucky Brand stores, department stores, marketplace sellers, payment providers and shipping carriers do not all use the same support process.

    Lucky Brand Customer Service Contact Information

    Lucky Brand currently lists telephone and live-chat assistance from 8 a.m. to 9 p.m. EST, seven days a week. Holiday availability may change.

    Lucky Brand does not currently publish a general customer-service email address. Use the official phone, chat, feedback and Help Center routes rather than an email address copied from an unofficial directory.

    Choose the Correct Lucky Brand Support Route

    • LuckyBrand.com order: Contact Lucky Brand with the order number and purchaser’s email address.
    • Change or cancellation request: Contact customer service immediately. Cancellation is not guaranteed after processing begins.
    • Return or exchange: Use the official return portal or an eligible Lucky Brand store.
    • Damaged, defective or incorrect item: Contact Lucky Brand before discarding packaging or returning the merchandise.
    • Missing delivery: Review tracking, then contact Lucky Brand and the carrier when necessary.
    • Store-pickup order: Contact the selected store after receiving the ready-for-pickup message.
    • Department-store purchase: Contact the store that accepted payment.
    • Marketplace purchase: Use the marketplace and seller dispute process.
    • Klarna payment issue: Contact Klarna about the installment account and Lucky Brand about the merchandise.
    • Gift-card problem: Contact Lucky Brand and keep the card number and PIN private.

    Information to Gather Before Contacting Lucky Brand

    • The order number
    • The purchaser’s name and email address
    • The shipping ZIP code
    • The item name, style number, size and color
    • The purchase and delivery dates
    • The store or website where the purchase was made
    • The original payment method
    • The tracking number
    • Photographs of damage or an incorrect item
    • The return authorization or portal confirmation
    • The Klarna or PayPal transaction reference, when applicable
    • Earlier customer-service case details

    Provide account, payment and delivery information only through verified Lucky Brand, retailer, payment-provider or carrier channels. Do not publish it in a public review.

    Changing or Canceling a Lucky Brand Order

    Lucky Brand processes online orders quickly. Contact customer service immediately if an order contains the wrong size, color, quantity or shipping address.

    A change or cancellation is not guaranteed once warehouse processing or shipment has begun. If the order cannot be stopped, an eligible product may need to be returned after delivery.

    Before placing an order, verify:

    • The item and quantity
    • The size, inseam and color
    • The shipping and billing addresses
    • The promotional code
    • The payment method
    • Whether the merchandise is marked Final Sale

    Lucky Brand Return Policy

    Most eligible Lucky Brand purchases may generally be returned within 30 days. Merchandise must ordinarily be unworn and have its original tags attached.

    Returns are available through the official mail-return process and, for qualifying merchandise, at eligible Lucky Brand stores. Proof of purchase or the online order record is usually required.

    Return approval depends on the item, purchase channel, condition, timing and applicable exclusions. Starting a return online does not guarantee that a product will pass inspection.

    How to Return a LuckyBrand.com Order by Mail

    1. Open the official Lucky Brand return portal.
    2. Enter the order number and requested customer information.
    3. Select the eligible merchandise.
    4. Review any return-shipping charge or refund deduction displayed by the portal.
    5. Print or obtain the authorized return label.
    6. Package the merchandise securely with the tags attached.
    7. Keep the carrier receipt and tracking number.
    8. Monitor the return until Lucky Brand confirms processing.

    Do not mail merchandise to Lucky Brand’s legal or corporate correspondence address. Use only the return destination generated for the order.

    Returning an Online Order to a Store

    Qualifying LuckyBrand.com merchandise may generally be returned at an eligible U.S. Lucky Brand store. Bring:

    • The merchandise with its original tags
    • The online invoice, receipt or order confirmation
    • The original payment method when available
    • Any return documentation supplied through the portal

    Some merchandise may be restricted to mail returns, including products identified by Lucky Brand’s Help Center as online-only return exceptions. Contact the store before traveling when the item is unusual, oversized, licensed or marked with special terms.

    Lucky Brand Final-Sale Items

    Lucky Brand’s current policy states that merchandise identified as Final Sale or priced with an ending of .97 cannot be returned or exchanged.

    Check the product page, shopping bag and order confirmation before completing the purchase. A discounted item is not necessarily final sale unless it carries the applicable designation.

    Final-sale status is separate from a claim that an item arrived damaged, defective or different from what was ordered. Contact customer service promptly about those situations.

    Promotional Purchases and Refund Amounts

    Lucky Brand promotions can apply discounts across multiple items. Current offer terms state that returning part of a promotional purchase may require forfeiture of the corresponding offer value.

    For example, the refund for one item in a multi-item promotion may be based on the discounted amount allocated to that item rather than its original ticket price or displayed comparison value.

    Keep the full order confirmation and ask customer service to explain the refund calculation when it is unclear.

    Exchanges

    Exchange options depend on the purchase channel, item eligibility and available inventory.

    An eligible store may be able to exchange merchandise for another size or color. For a mail transaction, the customer may need to return the original item and place a new order.

    Pricing and availability are not guaranteed while a return is in transit. Contact customer service before placing a duplicate order when a promotion or limited quantity is involved.

    Lucky Brand Refund Timing

    Allow time for return transit, warehouse receipt, inspection and refund processing. The card issuer, bank, Klarna or PayPal may then require additional time to display the credit.

    Keep:

    • The order number
    • The return confirmation
    • The carrier receipt
    • The tracking number
    • The delivery date
    • The original payment method

    A carrier delivery scan does not mean that the merchandise has completed inspection or that the refund has already been issued.

    Damaged, Defective or Incorrect Merchandise

    If an order arrives damaged, defective or different from what was ordered:

    1. Keep the item, tags, packing slip and shipping materials.
    2. Photograph the merchandise and packaging.
    3. Record the order and style numbers.
    4. Contact Lucky Brand promptly.
    5. Follow the supplied return, replacement or inspection instructions.

    Do not wash, wear, alter or repair the merchandise before Lucky Brand reviews the complaint. Those actions can make it harder to determine what occurred and may affect return eligibility.

    Opening a complaint does not guarantee a refund, replacement, reimbursement or other requested resolution.

    Missing or Delayed Lucky Brand Orders

    Review the order-status page and carrier tracking first. Confirm the delivery address and whether the order was divided into separate shipments.

    If tracking shows delivery but the package cannot be located, check:

    • Front, rear and side entrances
    • Mailrooms and parcel lockers
    • Building management or reception
    • Household members
    • Neighbors
    • The carrier’s delivery photograph or notes

    Contact Lucky Brand and the carrier when the shipment remains missing. Save all case and claim numbers.

    Submitting a missing-package claim does not guarantee a refund or replacement. The companies involved may review tracking, delivery evidence and account history.

    Buy Online, Pick Up in Store

    Lucky Brand offers Buy Online, Pick Up in Store for selected products and locations.

    1. Select an eligible store during checkout.
    2. Wait for the ready-for-pickup email or message.
    3. Bring the required identification and order information.
    4. Pick up the order within the period stated in the notice.

    An initial order confirmation does not mean the merchandise is ready. Store inventory can change while the order is being prepared.

    Contact the selected store if another person will collect the order or if the pickup deadline cannot be met.

    Lucky Brand Store Purchases

    For a purchase made inside a Lucky Brand store, begin with that store and bring the original receipt.

    The local store normally handles:

    • Store-purchase returns and exchanges
    • Register receipts
    • Local inventory
    • Employee or manager complaints
    • Store-pickup issues
    • Property-specific hours

    Retail and outlet locations may have different inventories, promotions and return restrictions. Contact the intended store before traveling.

    Purchases From Department Stores or Marketplaces

    Lucky Brand products are also sold by department stores, shoe retailers, warehouse retailers and online marketplaces.

    If another seller accepted payment, begin with that seller for:

    • Returns and exchanges
    • Price adjustments
    • Missing retailer shipments
    • Marketplace authenticity disputes
    • Refund timing controlled by the seller
    • Retailer protection plans

    Do not assume that LuckyBrand.com’s return process applies to merchandise purchased elsewhere.

    Lucky Brand customer service may still review a brand or product-quality question, but the original seller usually controls the sales transaction.

    Klarna Payments

    Lucky Brand offers Klarna payment options at checkout. Klarna may permit eligible customers to divide a purchase into four payments collected every two weeks.

    Contact:

    • Lucky Brand about merchandise, shipping, return eligibility and refund processing.
    • Klarna about approval, automatic payments, account access, installment dates and Klarna Buyer Protection.

    A return to Lucky Brand does not necessarily update the Klarna payment schedule immediately. Continue reviewing the Klarna account until the adjustment is confirmed.

    Do not send merchandise to Klarna. Use Lucky Brand’s authorized return process.

    PayPal and Other Payment Methods

    When an order is paid through PayPal or another digital-payment provider, Lucky Brand controls merchandise and return acceptance while the provider controls its payment account.

    For a refund delay, determine whether Lucky Brand has issued the credit before asking the payment provider when it will appear.

    Do not open duplicate disputes through multiple companies without keeping a clear record of which company is reviewing the transaction.

    Lucky Brand Gift Cards

    Lucky Brand sells gift cards and provides an online balance-check tool.

    • Treat the card number and PIN like cash.
    • Do not post them in a review or social-media message.
    • Keep the purchase or delivery confirmation.
    • Check the balance only through Lucky Brand’s official website.
    • Contact customer service promptly about an unauthorized balance change.

    Ask Lucky Brand to confirm the current replacement, expiration and cash-redemption terms for the specific card. State law may affect available remedies.

    Lucky Brand Sizing and Fit Problems

    Lucky Brand sells multiple jean rises, cuts, inseams and fabric constructions. Sizing can also vary among apparel, footwear, intimates and licensed products.

    Before ordering:

    • Review the women’s or men’s size chart.
    • Check the product’s listed rise, inseam and fabric content.
    • Read the care instructions.
    • Check whether the item is final sale.
    • Compare measurements with a garment that already fits.

    Do not wash or alter an item while deciding whether to return it. Washing, hemming or tailoring can affect eligibility.

    Lucky Brand Comparison Values and Sale Prices

    Lucky Brand product pages may display a current selling price beside a “Comp. Value.” The company explains that this value can represent:

    • A price at which Lucky Brand previously offered the product; or
    • A good-faith estimate of prices for comparable products at other retailers.

    The comparison value is not necessarily the amount previously paid by the customer or the current price at another specific store.

    Review the actual checkout price, discounts, taxes and shipping before completing the order.

    Product Defects and Care Instructions

    Lucky Brand does not publish one universal long-term warranty for every garment, shoe, watch, fragrance, handbag or accessory.

    For an alleged defect:

    • Stop using the item if continued use may cause further damage.
    • Keep the receipt and tags.
    • Photograph the problem.
    • Record how the product was washed, worn or stored.
    • Contact the original seller.
    • Contact Lucky Brand when the seller directs you to the brand.

    Ordinary wear, incorrect laundering, accidental damage and a manufacturing defect are not necessarily treated the same way.

    Lucky Brand Product Recalls

    Recall status can change and may apply only to a specific product, style, production period or licensee.

    Consumers can search current U.S. notices through the Consumer Product Safety Commission recall database.

    Match the exact product details rather than assuming every Lucky Brand item is affected by a notice involving one category or licensed product.

    Lucky Brand Account and Privacy Help

    A LuckyBrand.com account can store order history, addresses, favorites and other customer information.

    For account problems:

    • Use the official password-reset process.
    • Confirm the email address used for the order.
    • Do not create multiple accounts while support is investigating.
    • Do not share a password or one-time security code.
    • Review saved addresses and payment methods after suspected unauthorized access.

    Lucky Brand’s privacy policy provides separate request options for access, correction, deletion and certain advertising choices.

    Lucky Brand Scam and Counterfeit Warning

    • Use LuckyBrand.com and the official store locator.
    • Check the spelling of the website address.
    • Do not trust caller ID alone because numbers can be spoofed.
    • Do not provide a password or security code to an unexpected caller.
    • Do not pay a refund or return fee with gift cards or cryptocurrency.
    • Do not install remote-access software for someone claiming to process a refund.
    • Use marketplace purchase protection for suspected counterfeit merchandise.

    Contact the payment provider promptly about an unauthorized charge.

    How to Escalate a Lucky Brand Complaint

    1. Identify whether the issue involves LuckyBrand.com, a store, another retailer, Klarna, PayPal or a carrier.
    2. Call Lucky Brand at 1-866-975-5825 or use live chat.
    3. Provide order and item details privately.
    4. Ask for a case or reference number.
    5. Keep receipts, photographs, tracking information and correspondence.
    6. Ask for a customer-service supervisor when the first representative cannot resolve the matter.
    7. For a store issue, ask for the store manager.
    8. For a third-party purchase, use the retailer or marketplace escalation process.
    9. For a payment-account issue, contact Klarna, PayPal or the card issuer.

    Escalation does not guarantee cancellation, refund, replacement, exchange, reimbursement or another requested outcome.

    Lucky Brand Ownership, Legal Company and Corporate Address

    Lucky Brand’s current website Terms of Use identify Lucky OpCo LLC and its subsidiaries and affiliates as the website operator.

    Lucky Brand is part of Catalyst Brands, the retail organization created through the combination of JCPenney and SPARC Group. Catalyst Brands’ announced shareholders are Simon Property Group, Brookfield Corporation, Authentic Brands Group and Shein.

    Lucky Brand Legal and Privacy Correspondence
    6501 Legacy Drive, Suite B-100
    Plano, TX 75024

    Lucky Brand’s Terms of Use also state that its website is controlled and operated from offices in Lyndhurst, New Jersey, and New York, New York.

    The former address at 540 South Santa Fe Avenue in Los Angeles should not be presented as Lucky Brand’s current headquarters.

    Natalie Levy is brand CEO for Lucky Brand and Aéropostale. Marc Rosen is CEO of Catalyst Brands.

    The Plano address is a legal and privacy correspondence address. It is not identified as a Lucky Brand store, public return counter, distribution warehouse or guaranteed walk-in complaint office. Do not mail merchandise, gift cards, payments or original documents there without written instructions.

    Lucky Brand Reviews and Complaints

    The CustomerServiceNumbers.com rating section currently displays 0 out of 5 based on 0 submitted reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    There are no visible review dates and no supported positive or negative customer-review themes. Future reviews should identify whether the experience involved LuckyBrand.com, a retail store, outlet, department store, marketplace, Klarna, PayPal or a carrier.

    Related Clothing Customer Service Pages

    These brands have separate owners, stores, orders, return policies and customer-service departments. They cannot access or resolve a Lucky Brand transaction.

    Lucky Brand Customer Service FAQs

    What is the Lucky Brand customer-service number?

    Call Lucky Brand at 1-866-975-5825.

    What are Lucky Brand customer-service hours?

    Lucky Brand currently lists phone and live-chat support seven days a week from 8 a.m.-9 p.m. EST.

    Does Lucky Brand have a customer-service email?

    A general U.S. customer-service email is not currently published. Use the official phone number, live chat or website feedback tool.

    How long do I have to return a Lucky Brand purchase?

    Most eligible purchases may generally be returned within 30 days. The merchandise should be unworn and have its original tags attached.

    Can I return a LuckyBrand.com order to a store?

    Many qualifying online purchases can be returned to an eligible Lucky Brand store. Online-only items and other exceptions may need to be returned by mail.

    Are Lucky Brand final-sale items returnable?

    No. Merchandise identified as Final Sale or priced with an ending of .97 cannot be returned or exchanged under the current policy.

    Can I cancel a Lucky Brand order?

    Contact customer service immediately, but cancellation is not guaranteed after warehouse processing begins.

    How do I report a damaged Lucky Brand order?

    Keep the item, tags, packing slip and shipping materials, take photographs and contact Lucky Brand before returning or discarding anything.

    How do Klarna returns work?

    Return the merchandise through Lucky Brand. Klarna controls the installment account and updates the payment schedule after the refund information is received and processed.

    Can I return merchandise purchased at a department store to Lucky Brand?

    Ordinarily, no. Begin with the department store or marketplace that accepted payment and follow its return policy.

    How do I check a Lucky Brand gift-card balance?

    Use the official Gift Cards and Balance page. Keep the card number and PIN private.

    What does Lucky Brand’s Comp. Value mean?

    It may represent a previous Lucky Brand price or a good-faith estimate of a comparable retail price. It is not necessarily the price the customer previously paid.

    Who owns Lucky Brand?

    Lucky Brand is part of Catalyst Brands. Catalyst was formed through the combination of JCPenney and SPARC Group and has Simon Property Group, Brookfield Corporation, Authentic Brands Group and Shein as announced shareholders.

    Is the Los Angeles address still Lucky Brand’s headquarters?

    The old 540 South Santa Fe Avenue address should not be presented as the current headquarters. Lucky Brand’s current legal and privacy correspondence address is in Plano, Texas.

    Can I mail a return to the Plano address?

    No. Use the official return portal and the destination generated for the order. The Plano address is for legal and privacy correspondence.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers since 2004. It is an independent consumer resource and is not owned or operated by Lucky Brand, Lucky OpCo LLC, Catalyst Brands, JCPenney, SPARC Group, Klarna, PayPal, a Lucky Brand store, department store, marketplace, shipping carrier or government regulator.

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    Page Update Note

    This page was updated on July 28, 2026. The update verified Lucky Brand’s telephone number and current seven-day EST support hours, removed the unsupported email claim, added current return, final-sale, promotion, store-pickup, gift-card and Klarna guidance, replaced the outdated Los Angeles corporate address, and updated the company’s legal operator, Catalyst Brands relationship and leadership. Unsupported customer-review themes were removed.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Lucky Brand, Lucky OpCo LLC, Catalyst Brands, any Lucky Brand store, retailer or payment provider. Telephone numbers, hours, return periods, final-sale designations, promotion terms, shipping rules, gift-card terms, payment options and corporate information can change. Verify transaction-specific details through Lucky Brand’s official website, the original seller and the applicable payment provider before returning merchandise or relying on a refund outcome.

  • Reach Louis Vuitton Customer Service Reviews And Complaints

    Before purchasing Louis Vuitton products, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Louis Vuitton is a luxury fashion brand offering high-end handbags, accessories, clothing, and footwear.

    How to Contact Louis Vuitton

    You can reach Louis Vuitton customer service using the following details:

    • Phone Number: 1-866-884-8866
    • Email Support: Louis Vuitton offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 9 PM ET, Saturday, 9 AM – 9 PM ET, Sunday, 10 AM – 6 PM ET
    • Corporate Address: Louis Vuitton North America, Inc., 1 East 57th Street, New York, NY 10022
    • Website: https://us.louisvuitton.com/

    Louis Vuitton Customer Support Reviews and Complaints

    When considering purchasing Louis Vuitton products, it’s helpful to review their customer service feedback. Louis Vuitton competes with other luxury fashion brands like Gucci, Kors, Chanel, and Prada. Customer reviews often highlight the craftsmanship, exclusivity, and customer service provided by Louis Vuitton, particularly for those seeking high-end fashion and accessories. However, some complaints focus on issues related to customer service, product availability, and returns.
    Comparing Louis Vuitton with other luxury fashion brands can help you determine which offers the best products, pricing, and customer support for your fashion needs. Evaluating customer reviews and complaints is an important step in making an informed decision about purchasing Louis Vuitton products.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Louis Vuitton products.

    Note: This website listing is not associated with Louis Vuitton. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Louis Vuitton does not provide support services directly through this website. For any questions or concerns about Louis Vuitton products or services, contact their customer service representative directly.

  • Reach Lids Customer Service – Reviews And Complaints

    Before shopping at Lids, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Lids is a retailer specializing in athletic headwear, apparel, and accessories, with stores across North America.

    How to Contact Lids

    You can reach Lids customer service using the following details:

    • Phone Number: 1-888-564-4287
    • Email Support: Lids offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 8 PM ET
    • Corporate Address: Lids Sports Group, 10555 Lids Way, Zionsville, IN 46077
    • Website: https://www.lids.com/

    Lids Customer Support Reviews and Complaints

    When considering shopping at Lids, it’s helpful to review their customer service feedback. Lids competes with other sports apparel retailers like Foot Locker, Champs Sports, and Fanatics. Customer reviews often highlight the variety, quality, and customer service provided by Lids, particularly for those seeking branded athletic headwear and team merchandise. However, some complaints focus on issues related to customer service, order accuracy, and returns.
    Comparing Lids with other sports apparel retailers can help you determine which offers the best products, pricing, and customer support for your athletic wear needs. Evaluating customer reviews and complaints is an important step in making an informed decision about shopping at Lids.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at Lids.

    Note: This website listing is not associated with Lids. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Lids does not provide support services directly through this website. For any questions or concerns about Lids products or services, contact their customer service representative directly.

  • Reach Lee Jeans Customer Service – Reviews And Complaints

    Before purchasing Lee Jeans products, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Lee Jeans is a well-established denim brand offering a range of jeans, jackets, and casual wear for men, women, and children.

    How to Contact Lee Jeans

    You can reach Lee Jeans customer service using the following details:

    • Phone Number: 1-800-453-3348
    • Email Support: Lee Jeans offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 5 PM CT
    • Corporate Address: Lee Jeans, 400 N Elm Street, Greensboro, NC 27401
    • Website: https://www.lee.com/

    Lee Jeans Customer Support Reviews and Complaints

    When considering purchasing Lee Jeans products, it’s helpful to review their customer service feedback. Lee Jeans competes with other denim brands like Levi’s, Wrangler, and Gap. Customer reviews often highlight the fit, comfort, and customer service provided by Lee Jeans, particularly for those seeking durable and stylish denim. However, some complaints focus on issues related to customer service, sizing, and returns.
    Comparing Lee Jeans with other denim brands can help you determine which offers the best products, pricing, and customer support for your wardrobe needs. Evaluating customer reviews and complaints is an important step in making an informed decision about purchasing Lee Jeans products.

    Other companies in the clothing and fashion industry include Isotoner, Maidenform, London Fog, and Boston Proper.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Lee Jeans products.

    Note: This website listing is not associated with Lee Jeans. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Lee Jeans does not provide support services directly through this website. For any questions or concerns about Lee Jeans products or services, contact their customer service representative directly.

  • Reach Lane Bryant Customer Service – Reviews And Complaints

    Before shopping at Lane Bryant, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Lane Bryant is a fashion retailer specializing in plus-size clothing for women, offering a range of apparel, lingerie, and accessories.

    How to Contact Lane Bryant

    You can reach Lane Bryant customer service using the following details:

    • Phone Number: 1-866-886-4731
    • Email Support: Lane Bryant offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Saturday, 8 AM – 10 PM ET, Sunday, 10 AM – 10 PM ET
    • Corporate Address: Lane Bryant, 3344 Morse Crossing, Columbus, OH 43219
    • Website: https://www.lanebryant.com/

    Lane Bryant Customer Support Reviews and Complaints

    When considering shopping at Lane Bryant, it’s helpful to review their customer service feedback. Lane Bryant competes with other plus-size fashion brands like Torrid, Maurices, Ashley Stewart, and Eloquii. Customer reviews often highlight the style, fit, and customer service provided by Lane Bryant, particularly for those seeking fashionable and comfortable plus-size clothing. However, some complaints focus on issues related to customer service, product availability, and returns.
    Comparing Lane Bryant with other plus-size fashion brands can help you determine which offers the best products, pricing, and customer support for your wardrobe needs. Evaluating customer reviews and complaints is an important step in making an informed decision about shopping at Lane Bryant.

    Other companies in the clothing and fashion industry include Isotoner, Maidenform, London Fog, and Boston Proper.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at Lane Bryant.

    Note: This website listing is not associated with Lane Bryant. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Lane Bryant does not provide support services directly through this website. For any questions or concerns about Lane Bryant products or services, contact their customer service representative directly.

  • Reach Lacoste Customer Service – Reviews And Complaints

    Before purchasing Lacoste products, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Lacoste is a global fashion brand known for its iconic polo shirts, as well as a range of apparel, footwear, and accessories.

    How to Contact Lacoste

    You can reach Lacoste customer service using the following details:

    • Phone Number: 1-800-452-2678
    • Email Support: Lacoste offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 9 PM ET, Saturday, 9 AM – 6 PM ET
    • Corporate Address: Lacoste USA, Inc., 551 Madison Avenue, 16th Floor, New York, NY 10022
    • Website: https://www.lacoste.com/

    Lacoste Customer Support Reviews and Complaints

    When considering purchasing Lacoste products, it’s helpful to review their customer service feedback. Lacoste competes with other fashion brands like Ralph Lauren, Tommy Hilfiger, IZOD, and Hugo Boss. Customer reviews often highlight the style, quality, and customer service provided by Lacoste, particularly for those seeking classic and sporty fashion. However, some complaints focus on issues related to customer service, product availability, and returns.
    Comparing Lacoste with other fashion brands can help you determine which offers the best products, pricing, and customer support for your wardrobe needs. Evaluating customer reviews and complaints is an important step in making an informed decision about purchasing Lacoste products.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Lacoste products.

    Note: This website listing is not associated with Lacoste. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Lacoste does not provide support services directly through this website. For any questions or concerns about Lacoste products or services, contact their customer service representative directly.