Category: Clothing Customer Service Information – Reviews

Clothing customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • The North Face Customer Service Number, Returns and Warranty

    The North Face customer service can help with online orders, shipping, returns, refunds, warranty claims, repairs, product defects, XPLR Pass accounts, discounts, store purchases and product-safety questions. The North Face is owned by VF Corporation, but most consumer problems should begin with The North Face customer care or warranty team.

    How to Contact The North Face Customer Service

    Best The North Face Support Route by Issue

    • Order status or missing shipment: Use the order-status page and have the order number, email address and billing ZIP code ready.
    • Order change or cancellation: Contact customer service immediately. Orders may begin processing before a change can be made.
    • Return or refund: Start through the official returns page using the order details.
    • Manufacturing defect: Submit a warranty claim with photographs and proof of purchase when available.
    • Warranty status: Use the warranty form’s claim-status option or call 1-855-500-8639.
    • Product bought from another retailer: Contact the retailer first for its return or refund policy. Use The North Face warranty process for an eligible manufacturing defect.
    • XPLR Pass problem: Sign in to the account or contact general customer service for missing points, rewards, login trouble or suspected unauthorized activity.
    • Store complaint: Contact the store manager first, then escalate through The North Face customer service if needed.
    • Possible recalled product: Stop using the product when instructed and follow the official recall page for the applicable model.

    Information to Have Before Contacting The North Face

    • Order number or store receipt
    • Email address used for the purchase
    • Purchase date and store or website where the item was bought
    • Product name, style number, size and color
    • Tracking number for a shipping complaint
    • Photos of damage, defects, labels and the complete product
    • Proof of purchase, when available
    • Return tracking or warranty claim number
    • Dates and details of previous customer-service contacts
    • The resolution requested, such as a refund, replacement, repair or account correction

    The North Face Returns and Refunds

    The North Face currently accepts eligible returns within 30 days of purchase. Items must be unused, unwashed and unaltered. Online customers can start a return by signing in or using the order-status page with the order information. The North Face does not currently offer direct online exchanges. An online order may be exchanged at a The North Face store or outlet, subject to the store’s requirements and available inventory. Online purchases paid through PayPal, Klarna, Apple Pay or Google Pay are not eligible for in-store returns. Use the online return process for those orders. A refund generally returns to the original payment method. When a gift card or reward was used, the applicable amount may be issued by email as a gift card. Keep the return tracking number until the refund is complete. The refund is initiated after the distribution center receives and reviews the package, but the customer’s bank or card issuer may require additional time to post the credit.

    The North Face Warranty and Repairs

    Most The North Face-branded products are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship. The “lifetime” refers to the practical and reasonably expected life of the product, not the purchaser’s lifetime. Footwear and products from The North Face Renewed series generally have a one-year warranty for manufacturing defects. Warranty coverage is normally limited to the original owner, and proof of purchase may be requested. Warranty coverage generally does not include:
    • Normal wear and tear
    • Fading or material breakdown from extended use
    • Rips, tears, burns, holes, stains or accidental damage
    • Improper washing, storage or product care
    • Negligence, misuse or excessive use
    • Unauthorized repairs or alterations
    • Products purchased from an unauthorized seller
    Submit clear photos with the online warranty claim. The warranty team generally reviews a claim before asking the customer to ship the product. Do not mail an item or dispose of damaged gear until instructions are provided. The initial claim review may take several business days. An approved claim may result in a repair, replacement or gift card, depending on the item and available options. Repairs commonly require several weeks and can take longer during peak periods.

    Broken Zippers, Buckles and Product-Care Questions

    A broken or defective zipper may qualify for warranty review. Submit a claim with photos showing the complete product, damaged area and product label. For a broken or missing buckle, contact US_Warranty@thenorthface.com with the purchaser’s name, mailing address, product photo, buckle description and a close-up image when available. Follow the care label attached to the product. Incorrect washing, drying, storage or cleaning can damage waterproof coatings, insulation, fabric, seams and other components and may affect warranty eligibility.

    Purchases From Dick’s, REI or Another Retailer

    If the product was purchased from Dick’s Sporting Goods, REI, another sporting-goods store, a department store or an online marketplace, the seller normally controls the initial return, exchange and refund process. The North Face warranty may still apply to an eligible manufacturing defect, but the company may request proof that the product was purchased from The North Face or an authorized retailer. Marketplace or secondhand purchases from unauthorized sellers may not qualify. Keep the receipt, seller name, order confirmation and product listing. For a suspected counterfeit product, contact the retailer or marketplace and payment provider before sending the item or additional money to an unknown third party.

    XPLR Pass Account and Rewards Help

    Contact customer service for help with XPLR Pass login problems, missing points, rewards, account information or suspected unauthorized account activity. Points and rewards may take time to appear, and returned purchases can result in point adjustments. If you suspect unauthorized access, change the account password and secure the connected email account. Do not give anyone a one-time verification code or password over the phone, by text or in a public comment.

    Product Safety and Recall Help

    Check the official product-recall page when a product presents a possible fall, fire, choking, injury or other safety hazard. Compare the exact style number, size, color, model and purchase period with the recall notice. If the product matches a recall, stop using it as directed and follow the official remedy instructions. Do not attempt to repair safety equipment or continue using recalled apparel, footwear or gear when the recall advises consumers to stop.

    The North Face Reviews and Complaints

    CustomerServiceNumbers.com currently shows 0 visible reviews for The North Face. There is not enough CSN review data to identify reliable customer-service or complaint trends. Helpful reviews may describe experiences involving orders, shipping, returns, refunds, warranty claims, repairs, store service, XPLR Pass, product defects, recalls and whether The North Face resolved the issue.

    Privacy, Counterfeit and Scam Warnings

    • Use only TheNorthFace.com, VFC.com or a verified authorized retailer before entering account or payment information.
    • Be cautious with fake outlet websites, counterfeit listings, fake warranty representatives and social-media accounts offering unusually large discounts.
    • Do not provide passwords, verification codes, complete payment-card numbers or remote access to your device.
    • A legitimate refund should not require payment through a gift card, cryptocurrency, wire transfer or payment app.
    • Check the sender’s address before responding to an order, refund, delivery or account-security email.
    • Do not post order numbers, tracking numbers, payment details, home addresses, phone numbers, email addresses or account screenshots in a public review.
    • Remove names, addresses and barcodes from receipt or shipping-label photos before posting them publicly.

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    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by The North Face, VF Outdoor, LLC, VF Corporation, XPLR Pass or any The North Face retailer.

    Share Your The North Face Customer Service Experience

    Have you contacted The North Face about an order, shipment, return, refund, warranty claim, repair, product defect, store purchase, XPLR Pass account or recall? Leave a review below and explain which support route you used, how long the response took and whether the problem was resolved. Comments are moderated. Do not include order numbers, tracking numbers, payment information, account passwords, verification codes, home addresses, phone numbers, email addresses or other private information. Last Updated: July 10, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with The North Face, VF Outdoor, LLC, VF Corporation, XPLR Pass or any authorized or unauthorized retailer. The North Face does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors. Warranty eligibility, return rules, repair options, product recalls and retailer policies can change. Verify important information with The North Face or the original seller before shipping a product, sending private information or relying on a remedy.

  • Chico’s Customer Service Number, Returns and Reward

    Chico’s customer service can help with online and telephone orders, shipping, returns, exchanges, refunds, gift cards, Club Chico’s rewards, account access and store complaints. Chico’s credit-card payments, balances and account disputes are handled separately by Synchrony Bank.

    How to Contact Chico’s Customer Service

    Best Chico’s Support Route by Issue

    • Online order or delivery: Use the order lookup and contact Chico’s Customer Service.
    • Return or exchange: Start through the online return process or visit an eligible Chico’s boutique.
    • Damaged or incorrect item: Keep the product, packaging and order information and contact Customer Service.
    • Club Chico’s points or rewards: Sign in to the rewards account and contact Chico’s if eligible activity is missing.
    • Chico’s Mastercard: Contact Synchrony at 1-866-664-0928.
    • Chico’s store credit card: Contact Synchrony at 1-866-796-1682.
    • Gift-card problem: Keep the card and purchase receipt and call 1-888-855-4986.
    • Store complaint: Speak with the boutique manager and then contact Chico’s Customer Service if the issue remains unresolved.
    • Account-access or privacy concern: Change the account password and contact Customer Service promptly.

    Information to Have Before Contacting Chico’s

    • Order number or store receipt
    • Email address used for the order or account
    • Purchase and delivery dates
    • Item number, description, size and color
    • Store location for an in-person purchase
    • Shipment or return-tracking number
    • Photos of damaged or incorrect merchandise
    • Return confirmation or packing-slip information
    • Club Chico’s membership email or phone number
    • Gift-card receipt, without publicly sharing the complete card number
    • Previous customer-service case or email response
    • A concise description of the requested resolution

    Chico’s Return and Exchange Policy

    Chico’s generally accepts eligible merchandise returns and exchanges within 60 days of the original purchase date. Merchandise should be in its original condition, unworn and unwashed, unless it is defective. Common exclusions include:
    • Products marked Final Sale or “as is”
    • Gift cards, except where required by law
    • Gift boxes
    • Merchandise that has been worn, washed, altered or damaged after purchase
    • Products returned outside the permitted period
    Swimwear, intimates, watches and hosiery generally must remain unworn and have their original packaging, tags or sanitary protection attached.

    Returning an Online Chico’s Order to a Store

    Eligible purchases placed through Chicos.com or by telephone can generally be returned or exchanged at a regular U.S. Chico’s boutique. Important location restrictions include:
    • A regular Chico’s boutique purchase cannot be returned to Chico’s Off The Rack or a Chico’s outlet.
    • An outlet or Off The Rack purchase cannot be returned to a regular Chico’s boutique.
    • Airport and cruise-location purchases may need to be returned to the original location.
    • International purchases generally cannot be returned to a U.S. boutique or outlet.
    Bring the merchandise, original receipt, gift receipt or online order information. Identification may be requested to help prevent return fraud.

    Returning a Chico’s Order by Mail

    Customers can start a mailed return through Chico’s online return process and print a prepaid shipping label. Chico’s currently deducts a $7 processing fee from most refunds using its prepaid return label. Customers who arrange their own shipping should use a trackable and insured service. The published return address is: Chico’s Return Dock 1901 State Road 240 East Greencastle, IN 46135 Do not mail merchandise to the Fort Myers customer-service address unless Chico’s provides written instructions.

    Returning Items From Multiple Orders

    Start a separate online return for each order. Include the return packing slip for every order placed in the package. Missing packing slips may delay processing. Keep the tracking number and a list of every item included until all refunds have been completed.

    Chico’s Refund Timing

    Chico’s advises allowing up to two weeks from the date a mailed return is sent for warehouse processing. An email confirmation should be issued after the return is processed. After the processing confirmation, the bank or payment provider may require another five to seven business days to post the credit. If a refund remains missing, provide Customer Service with:
    • The original order number
    • The return-tracking number
    • The date the package was delivered
    • The returned item numbers
    • The original payment method
    • The return-confirmation email

    Chico’s Quick Exchange Service

    Customers who need another size or color can call 1-888-855-4986 and ask about Chico’s Quick Exchange Service. The replacement is placed as a new order and charged to the selected payment method. Chico’s waives standard ground shipping on the exchange order, but the original item must still be returned. Inventory and promotional prices can change, so confirm the replacement price before authorizing the new order.

    Final Sale Merchandise

    Merchandise marked Final Sale is sold “as is” and cannot normally be returned, exchanged or receive a price adjustment. Chico’s currently identifies merchandise prices ending in .98 as Final Sale. A damaged, defective or incorrectly shipped Final Sale product should still be reported to Customer Service promptly. Keep photographs and the shipping materials.

    Chico’s Price Adjustments

    Chico’s may provide a one-time adjustment when an eligible item’s price decreases within 14 days of the original purchase. For a store purchase, bring the original receipt to the appropriate Chico’s location. Online or catalog purchases are not adjusted through stores, so contact Customer Service instead. Final Sale products and other excluded merchandise do not qualify.

    Damaged, Defective or Incorrect Chico’s Orders

    Contact Customer Service promptly when an order arrives damaged, defective, incomplete or different from the order confirmation. Keep:
    • The merchandise
    • Original tags
    • Shipping box and packing materials
    • Shipping label
    • Order confirmation
    • Photographs showing the problem
    Do not wear, wash, alter or discard the disputed merchandise before receiving instructions.

    Missing or Delayed Chico’s Packages

    Use the tracking link in the shipping confirmation to check the carrier’s latest status. If tracking shows delivery but the package is missing:
    1. Confirm the shipping address.
    2. Check doors, mailrooms and other delivery locations.
    3. Ask household members or building personnel.
    4. Review any carrier delivery photograph.
    5. Contact the carrier.
    6. Contact Chico’s Customer Service if the package remains missing.
    Keep carrier case numbers and written responses until the claim or replacement is resolved.

    Club Chico’s Rewards Help

    Club Chico’s is the current rewards program. It replaced older Passport and Rewards+ terminology. Current program features include:
    • Members generally earn 2.5 points per dollar on qualifying Chico’s purchases.
    • Every 1,000 points produces a $10 Reward Certificate.
    • VIP status generally requires $500 in qualifying purchases during a calendar year.
    • VIP members may receive additional shipping and discount benefits.
    • Chico’s credit-card members can earn points at a higher rate on qualifying purchases.
    Sign in to the Chico’s account to review status, points, qualifying purchases and available Reward Certificates.

    Missing or Expired Chico’s Rewards

    Points from qualifying Chico’s purchases generally post within three business days after purchase or shipment. Credit-card points from purchases outside Chico’s may not post until after the billing cycle. Points may be missing because:
    • The member was not signed in or identified during checkout.
    • The purchase was excluded from earning points.
    • The order has not shipped.
    • Merchandise was returned or exchanged.
    • The activity was divided between duplicate accounts.
    Unused points generally expire after 730 days. Reward Certificates generally expire 180 days after issuance. When merchandise purchased with a Reward Certificate is returned, the certificate is forfeited and the points are not restored.

    Chico’s Credit Card Customer Service

    Synchrony Bank issues and services Chico’s credit-card accounts. Contact Synchrony for:
    • Payments and balances
    • Interest or late fees
    • Lost or stolen cards
    • Unauthorized card transactions
    • Account access
    • Credit reporting
    • Closing a credit-card account
    Chico’s stores cannot accept credit-card account payments. A store associate or ordinary retail Customer Service representative cannot change a Synchrony account decision.

    Chico’s Gift Cards

    Chico’s gift cards can generally be purchased online, by telephone or at participating Chico’s locations and used at participating boutiques, online or for telephone orders. Keep the original purchase receipt until the complete balance has been used. Do not publicly share the gift-card number or PIN. Contact 1-888-855-4986 when a valid card does not work, but remember that replacement of a lost or stolen card may depend on proof of purchase and current gift-card terms.

    Store Complaints and Escalation

    1. Speak with the store associate or department involved.
    2. Ask for the boutique or outlet manager.
    3. Keep the receipt and record the store location, date and approximate time.
    4. Call 1-888-855-4986, use live chat or email customerservice@chicos.com.
    5. Ask for a case or reference number.
    6. Save emails, chat transcripts, photographs and receipts.
    7. Send a concise written escalation to Chico’s at 11215 Metro Parkway, Fort Myers, FL 33966 when ordinary support has not resolved a documented issue.

    Account Access and Privacy Concerns

    Contact Customer Service promptly when an account displays another person’s information, missing rewards, unfamiliar orders or an email address that the customer does not recognize. Also:
    • Change the Chico’s password.
    • Secure the connected email account.
    • Review stored addresses and recent orders.
    • Check Club Chico’s activity.
    • Contact Synchrony separately if a Chico’s credit card may be affected.
    • Request a case number and written follow-up.
    Do not post screenshots containing names, addresses, order numbers, rewards balances or payment information in a public review.

    Chico’s Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 0 visible Chico’s reviews. There is not enough CSN review data to identify reliable customer-service or complaint trends. Helpful reviews may describe experiences involving orders, delivery, returns, refunds, exchanges, product sizing, Club Chico’s, gift cards, account access, credit cards, store service and whether Chico’s resolved the issue.

    Privacy, Payment and Scam Warnings

    • Use Chicos.com, the official store locator and verified Synchrony account pages.
    • Be cautious with fake Chico’s clearance websites, coupon messages and unofficial support numbers.
    • Do not provide passwords, one-time codes, complete payment-card numbers or remote device access to an unexpected caller.
    • A legitimate refund should not require gift cards, cryptocurrency, wire transfer or payment to an individual.
    • Do not publicly post order numbers, return labels, tracking numbers, rewards information, gift-card details, home addresses, phone numbers or email addresses.
    • Remove names, addresses and barcodes from receipts and screenshots before posting them.
    • A review submitted here does not cancel an order, begin a return, dispute a credit-card charge or open a Chico’s support case.

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    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We independently organize phone numbers, support routes, return guidance, rewards information and complaint-escalation options. We are not owned by Chico’s, Chico’s FAS, Chico’s Distribution Services, Sycamore Partners, Synchrony Bank, White House Black Market, Soma, any Chico’s store or any shipping provider.

    Share Your Chico’s Customer Service Experience

    Have you contacted Chico’s about an order, return, refund, delivery, exchange, Club Chico’s reward, gift card, account problem or store complaint? Leave a factual review below and explain which official support route you used, how long assistance took and whether the problem was resolved. Comments are moderated. Do not include order numbers, gift-card numbers, tracking information, rewards account details, payment information, passwords, verification codes, home addresses, phone numbers, email addresses or names of individual employees. Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Chico’s, Chico’s FAS, Chico’s Distribution Services, Sycamore Partners, Synchrony Bank, White House Black Market, Soma, any Chico’s boutique or any shipping provider. Chico’s does not provide customer support through this website. Return rules, processing fees, rewards terms, credit-card contacts, gift-card procedures, phone hours, promotions and store policies can change. Verify important information through Chico’s or Synchrony before sending merchandise, payment or private information. This page cannot cancel an order, process a return, issue a refund, restore rewards, replace a gift card or decide a credit-card dispute. It is not legal, financial, privacy, cybersecurity, product-care or payment-dispute advice.

  • Ed Hardy Customer Service: Orders, Returns, Refunds and Complaints

    Ed Hardy customer service can help with online orders, returns, refunds, shipping, sizing, defective items, wrong items, gift cards, declined payments, product questions and customer complaints. Ed Hardy Originals currently handles customer support primarily by email and through its official website.

    How to Contact Ed Hardy Customer Service

    Best Ed Hardy Support Route by Issue

    • Order question: Email customer service with your order number, email address and product details.
    • Return request: Email customerservice@edhardyoriginals.com to start the return process.
    • Defective or wrong item: Contact Ed Hardy with photos of the item, packaging, label and order confirmation.
    • Declined payment: Ed Hardy says it does not retain funds on declined orders, so contact your bank if a declined payment still appears as pending.
    • Refund status: Wait for the return to reach the warehouse, then allow time for bank processing.
    • Sale item: Review the return policy carefully because sale items are listed as non-refundable and non-exchangeable.
    • Gift card issue: Keep the gift card number, order confirmation and purchase receipt available.
    • Shipping problem: Include your order number, tracking number, delivery address and carrier updates when contacting support.

    Information to Have Before Contacting Ed Hardy

    • Order number
    • Email address used for the order
    • Product name, size, color and style
    • Tracking number and carrier, if available
    • Photos of damaged, defective, wrong or missing items
    • Return request or prior customer service email thread
    • Gift card number, discount code or promotion details, if relevant
    • Billing date, charge amount and last four digits of the payment card, if relevant

    Ed Hardy Returns, Refunds and Exchanges

    Ed Hardy Originals says customers may return eligible items within 30 days of receiving the purchase. Products must be returned in original condition, and worn, washed or used products are not accepted. Underwear is listed as final sale and cannot be returned. Ed Hardy says it does not offer direct exchanges. Customers who want a different size or item generally need to return the unwanted item for a refund and place a new order. Sale items are listed as non-refundable and non-exchangeable, so double-check size, color and item details before ordering from the sale section. Original shipping charges are generally not refunded unless the returned item is deemed defective. Refund timing may depend on the return arriving at the warehouse and the customer’s bank processing the credit.

    Ed Hardy Shipping, Sizing and Order Problems

    For shipping issues, check the order confirmation, tracking number and carrier updates before contacting support. If a package appears delivered but was not received, document the delivery date, tracking history and shipping address before emailing customer service. For sizing or fit problems, review the product page, item measurements and return policy before ordering. If you are unsure whether an item is eligible for return, contact Ed Hardy before removing tags or wearing the product.

    Ed Hardy Reviews and Complaints

    CustomerServiceNumbers.com does not currently show visible Ed Hardy customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating. Helpful review topics may include order accuracy, shipping speed, return response, refund timing, sale-item rules, sizing, product quality, defective items, wrong items, gift cards, customer service response and whether Ed Hardy resolved the issue.

    Privacy, Billing and Scam Warnings

    • Do not post your full order number, full address, phone number, email address, payment card details, gift card number, tracking link, account login or verification codes in a public review.
    • Use only official EdHardyOriginals.com pages before entering order, account or payment information.
    • Be cautious with fake Ed Hardy websites, lookalike domains, social media ads, coupon scams, delivery texts, refund emails and messages asking for verification codes.
    • If you see an unfamiliar Ed Hardy-related charge, compare it with your order history, email receipts, payment account and card statement before filing a dispute.
    • If a payment was declined but still appears as pending, contact your bank or card issuer because Ed Hardy says it does not retain funds on declined orders.

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    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by Ed Hardy, Ed Hardy Originals, EdHardyOriginals.com or any Ed Hardy retailer.

    Share Your Ed Hardy Customer Service Experience

    Have you contacted Ed Hardy about an online order, return, refund, shipping issue, sizing problem, defective item, wrong item, sale item, gift card, declined payment or customer service response? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved. Comments are moderated. Do not include private account details, full payment information, passwords, verification codes, full addresses, phone numbers, email addresses, tracking links, gift card numbers or sensitive personal information in your review. Last Updated: July 10, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Ed Hardy, Ed Hardy Originals, EdHardyOriginals.com or any Ed Hardy retailer. Ed Hardy does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors.

  • Levi’s Customer Service Number, Returns and Warranty

    Levi’s customer service can help with online orders, shipping, returns, refunds, damaged products, warranty claims, gift cards, Red Tab membership and store purchases. Levi Strauss & Co. operates the Levi’s brand, but most consumer concerns should begin with Levi’s Customer Service or the retailer where the product was purchased.

    How to Contact Levi’s Customer Service

    The corporate phone is not the best first route for a routine order, return, refund, warranty claim or store purchase. Start with Levi’s Customer Service or the original retailer.

    Best Levi’s Support Route by Issue

    • Order status or shipment: Use the order-tracking information and contact Customer Service if tracking has not updated.
    • Recent order cancellation: Check the order immediately. A cancellation option may be available during the first hour after purchase.
    • Return or exchange: Start through the official return portal or visit an eligible Levi’s store.
    • Damaged or incorrect item: Select the damaged, defective or wrong-item reason through the return process.
    • Manufacturing defect: Submit a warranty claim with clear photographs of the product and labels.
    • Purchase from Macy’s, Amazon or another retailer: Contact that retailer for its return, exchange and refund process.
    • Gift-card problem: Contact Levi’s Customer Service and keep the card, receipt and order details.
    • Red Tab account or missing points: Sign in to the Red Tab account and contact Customer Service if eligible activity is missing.
    • Store complaint: Contact the store manager first, then escalate to Levi’s Customer Service if needed.
    • Privacy request: Email privacy@levi.com.

    Information to Have Before Contacting Levi’s

    • Order number or store receipt
    • Email address used for the purchase
    • Purchase and delivery dates
    • Levi’s product name, style number, size and color
    • Tracking number for a shipping problem
    • Photos of damaged, defective or incorrect merchandise
    • Photos of the size, country and product-style labels for a warranty claim
    • Return tracking or return-confirmation information
    • Gift-card receipt or card information, without publicly sharing the complete number
    • Red Tab account email address
    • Previous customer-service case or response
    • A concise explanation of the requested resolution

    Levi’s Returns and Exchanges

    Eligible Levi.com and Levi’s App purchases must generally be returned or exchanged within 30 days of delivery. Eligible store purchases must generally be returned within 30 days of purchase. Items should be unworn, unwashed and in their original condition with tags attached. Online purchases can generally be returned at an eligible Levi’s store without a processing fee. For mailed returns:
    • Returns are free for Red Tab members who were signed in when they placed the order.
    • Non-members may have a $7.50 return-processing fee deducted from the refund.
    • Each order should be returned separately using its assigned return label and packing slip.
    • The return must be dropped off within the time shown in the return instructions.
    Exchanges are generally limited to another size of the same product. For a different color or style, return the original item and place a new order.

    Levi’s Final Sale and Return Exclusions

    Items identified as Final Sale cannot normally be returned, exchanged or refunded. Other common exclusions include:
    • Gift cards
    • Gift-wrapping charges
    • Shipping and handling charges
    • Donations
    • Customized or altered merchandise
    • Merchandise returned after the permitted return period
    A damaged, defective or incorrectly shipped final-sale item should still be reported to Customer Service for review.

    Levi’s Refund Timing

    After a mailed return reaches the warehouse, processing may take up to 10 business days. The refund may then take up to 15 additional business days to appear, depending on the payment provider. Refunds generally return to the original payment method. If a gift card was used, that portion is normally refunded to another Levi’s gift card or e-gift card. During the online return process, review the refund option carefully. If a customer selects a Levi’s gift card instead of the original payment method, Customer Service may not be able to change the refund method after submission.

    Damaged, Defective or Incorrect Levi’s Orders

    For a damaged, defective or incorrect item, start through the official return and exchange process. Select the reason that most accurately describes the problem and keep the product, packaging, shipping label and packing slip. Replacement options may be limited to the same product in another available size. If the replacement is unavailable, return the merchandise for a refund. Take photographs before mailing the product. Do not wear, wash, alter or discard disputed merchandise before receiving instructions.

    Levi’s Warranty Claims

    Levi’s currently provides a two-year warranty against manufacturing and material defects. Normal wear and tear is not covered. Examples of possible manufacturing defects may include:
    • Structural stitching failures
    • Defective zippers, buttons or rivets
    • Misaligned pockets
    • Hardware defects
    • A significant discrepancy between the labeled and actual size
    Normal fading, stretching, abrasion, minor pilling, worn hems, ordinary holes and dye transfer are generally considered wear or normal characteristics rather than manufacturing defects. To submit a warranty claim, provide clear photographs showing:
    • The complete affected area
    • The size label
    • The country-of-origin label
    • The product-style label
    An approved claim may be resolved with a one-time voucher for a replacement purchase on Levi.com. Review the voucher terms carefully because unused value, lost vouchers and returns of replacement products may have restrictions.

    Dark Denim Dye Transfer

    Dark and deeply dyed denim may transfer color to light fabrics, furniture, shoes, bags or vehicle upholstery. Levi’s does not normally treat ordinary dye transfer as a manufacturing defect. To reduce transfer:
    • Wash dark denim before wearing it.
    • Wash it separately in cold water during the first several washes.
    • Turn the garment inside out.
    • Use mild detergent.
    • Avoid light-colored surfaces until excess dye has been reduced.
    • Follow the care instructions on the garment label.

    Orders Purchased From Another Retailer

    Levi’s products purchased from Macy’s, Kohl’s, Amazon, eBay or another retailer are generally subject to that seller’s return and refund policies. Keep the receipt, order confirmation and seller information. For a possible manufacturing defect after the retailer’s return period, review Levi’s warranty requirements and confirm that the seller was authorized. Marketplace purchases may involve independent sellers. Be cautious when a listing uses unusually low prices, unclear product photos, missing seller information or requests payment outside the marketplace.

    Red Tab Membership and Loyalty Points

    Red Tab is Levi’s free membership and loyalty program. Benefits may include points, member offers, free mailed returns, reduced free-shipping thresholds, birthday rewards and selected in-store benefits. Eligible purchases generally earn points when the member is signed in or identifies the membership at checkout. Contact Customer Service if an eligible purchase does not appear after the order has shipped or the store transaction has processed. Keep receipts and use the same email address for in-store, app and online purchases when possible. Do not create multiple accounts solely to replace a missing-points request because activity may become divided between accounts.

    Gift Cards and Unfamiliar Charges

    Keep the original gift-card receipt until the balance has been used. Do not share the complete gift-card number or PIN in a public comment, social-media message or unsolicited phone call. If an unfamiliar Levi’s charge appears, review:
    • Recent online and store orders
    • Pending authorization holds
    • Orders placed by other household members
    • Gift-card purchases
    • Returns or exchanges involving price differences
    • Marketplace purchases from third-party sellers
    Contact Levi’s and the payment provider promptly if the completed charge remains unidentified.

    Levi’s Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 0 visible Levi’s reviews. There is not enough CSN review data to identify reliable customer-service or complaint trends. Helpful reviews may describe experiences involving orders, returns, refunds, sizing, damaged merchandise, warranty claims, dye transfer, Red Tab points, gift cards, store service and whether Levi’s resolved the issue.

    Privacy, Payment and Scam Warnings

    • Use Levi.com, LeviStrauss.com or a verified authorized retailer before entering payment or account information.
    • Levi’s says it will not ask customers to confirm account or credit-card information through an unexpected email.
    • Be cautious with fake outlet sites, counterfeit merchandise, fake support numbers and unrealistic discount offers.
    • Do not provide passwords, one-time codes, complete card numbers or remote access to a device.
    • A legitimate refund should not require gift cards, cryptocurrency, wire transfers or payment to an individual.
    • Do not publicly post order numbers, gift-card numbers, tracking numbers, home addresses, payment details, phone numbers or email addresses.
    • Remove names, addresses and barcodes from receipts, return labels and screenshots before sharing them.
    • For a missing high-value package, preserve carrier records and consider reporting suspected theft to the carrier and appropriate local authorities.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by Levi Strauss & Co., Levi’s, Red Tab, a department store, marketplace or apparel retailer.

    Share Your Levi’s Customer Service Experience

    Have you contacted Levi’s about an order, return, refund, damaged item, warranty claim, gift card, Red Tab account, store purchase or product concern? Leave a factual review below and explain which support route you used, how long the response took and whether the issue was resolved. Comments are moderated. Do not include order numbers, gift-card numbers, tracking details, payment information, passwords, verification codes, home addresses, phone numbers, email addresses or names of individual employees. Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Levi Strauss & Co., Levi’s, Red Tab or any authorized or unauthorized retailer. Levi’s does not provide customer support through this website. Contact information is provided to help consumers reach official support routes, and reviews reflect the experiences and opinions of individual contributors. Return policies, warranty rules, promotions, loyalty benefits, support hours and retailer terms can change. This page is not legal, textile-care, product-authentication or payment-dispute advice.

  • Reach DKNY Customer Service – Reviews And Complaints

    Before purchasing DKNY products, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. DKNY (Donna Karan New York) is a fashion brand offering a wide range of clothing, accessories, and fragrances.

    How to Contact DKNY

    You can reach customer service using the following details:

    • Phone Number: 1-866-984-2118
    • Email Support: DKNY offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 6 PM ET
    • Corporate Address: G-III Apparel Group, Ltd. (DKNY), 512 Seventh Avenue, New York, NY 10018
    • Website: https://www.dkny.com/

    DKNY Customer Support Reviews and Complaints

    When considering purchasing DKNY products, it’s helpful to review their customer service feedback. DKNY competes with other fashion brands like Calvin Klein, Michael Kors, and Ralph Lauren. Customer reviews often highlight the style, quality, and versatility of DKNY’s clothing and accessories. However, some complaints focus on issues related to customer service, product availability, and returns.
    Comparing DKNY with other fashion brands can help you determine which offers the best products, pricing, and customer support for your fashion needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next fashion purchase.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing DKNY products.

    Note: This website listing is not associated with DKNY. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    DKNY does not provide support services directly through this website. For any questions or concerns about DKNY products or services, contact their customer service representative directly.

  • Dockers Customer Service, Returns, Orders, and Reviews

    Need help contacting Dockers customer service about an order, return, refund, size, product question, account issue, store purchase, shipping problem, promotion, or complaint? This page lists current Dockers support options and explains how to contact the correct official support route before leaving a public review.

    Dockers Customer Service Contact Information

    Dockers customer service has changed. Levi Strauss & Co. no longer provides customer service for Dockers. Dockers support is now handled by Centric Brands, and the current support route for orders, returns, product questions, and general support is email support through DockersHelp@centricbrands.com.

    Important Dockers Customer Service Update

    Older Dockers phone numbers may still appear online, including older Levi Strauss or Dockers support numbers. However, Levi Strauss & Co. says it no longer provides Dockers customer service. For current Dockers orders, returns, product questions, and general support, use DockersHelp@centricbrands.com and the official Dockers website.

    Choose the Correct Dockers Support Route

    Dockers support issues can involve online orders, returns, refunds, sizing, pants fit, Big & Tall availability, promotions, account access, shipping, retailer purchases, store locator questions, and product quality concerns. Use the official route that matches your issue and avoid posting private order or payment details in a public review.

    Online Orders and Order Status

    For Dockers.com order questions, shipping status, order confirmation problems, address issues, missing items, wrong items, or delayed orders, email DockersHelp@centricbrands.com. Include your order number and order email only through official support channels.

    Returns and Refunds

    For Dockers.com returns, use the official Dockers returns portal or email customer support. Keep your order number, email address, item details, return tracking, and refund confirmation available. If you purchased Dockers from a retailer, that store may need to handle the return or refund.

    Sizing, Fit, and Big & Tall Questions

    For sizing, inseam availability, Big & Tall pants, fit changes, discontinued styles, or product recommendations, use the Dockers size guide and contact Dockers support. If a size or inseam is not available on Dockers.com, check official retailer listings or contact Dockers for current product availability.

    Product Questions and Quality Issues

    For product questions involving khakis, chinos, pants, shorts, shirts, fabric, fit, care instructions, defects, damaged items, or wrong products, contact Dockers support. Have the style name, product number, size, color, order number, retailer, and photos ready if official support requests them.

    Dockers Luggage or Licensed Products

    Some Dockers-branded products, such as luggage, shoes, belts, or accessories, may be sold through licensees or retailers instead of Dockers.com. If your issue involves a licensed product, check the product packaging, receipt, warranty card, or retailer listing for the correct support route.

    Retailer Purchases

    If you purchased Dockers from Amazon, Macy’s, JCPenney, Kohl’s, Walmart, Target, Costco, a department store, a marketplace seller, or another retailer, contact the retailer for order, delivery, receipt, return, refund, or exchange questions. Contact Dockers for brand, product, sizing, and general support questions.

    Authentic Membership Support

    The Dockers website also links to Authentic Membership Support. Use that route for membership-related questions, account features, or loyalty/access issues connected to the current Authentic Brands/Dockers platform.

    Information To Have Ready Before Contacting Dockers

    Having the right information ready can help Dockers support review your issue more quickly.

    • Order number
    • Email address used for the order
    • Product name, style, size, color, and inseam
    • Retailer or website where the product was purchased
    • Purchase date and delivery date
    • Return tracking number or refund confirmation, if applicable
    • Photos of damaged, defective, incorrect, or missing items, if requested by support
    • Promotion code or sale details, if relevant
    • Case number or prior support email, if available
    • A short explanation of the problem and the resolution you are requesting

    Common Reasons Customers Contact Dockers

    Customers may contact Dockers customer service for help with:

    • Online order status
    • Shipping problems or missing packages
    • Returns and refund status
    • Wrong item, wrong size, or damaged product
    • Sizing, inseam, fit, and Big & Tall availability
    • Discontinued styles or product availability
    • Promotion codes or sale pricing questions
    • Account login or membership questions
    • Retailer purchase routing
    • Dockers luggage or licensed product support
    • Complaints about orders, returns, product quality, support response, or sizing availability

    Order, Payment, and Privacy Reminder

    Online clothing orders can involve private information such as names, shipping addresses, billing addresses, phone numbers, email addresses, order numbers, payment details, and account login information. Do not post private order or payment information in a public review.

    If you receive an unexpected message claiming to be from Dockers, Centric Brands, a delivery carrier, a refund processor, or a promotion team, go directly to the official Dockers website before entering login, payment, or address information.

    How To Escalate a Dockers Complaint

    If your first contact with Dockers does not resolve your issue, follow up through official support with a clear timeline. Include your order number, product details, return tracking, photos if requested, and the specific resolution you are seeking.

    1. Start with Dockers support at DockersHelp@centricbrands.com.
    2. Use the Dockers Help Center for order, return, size, store, and account resources.
    3. Use the official returns portal for Dockers.com returns.
    4. For retailer purchases, contact the store or marketplace where you bought the item.
    5. For payment, delivery, fraud, chargeback, legal, warranty, or marketplace disputes, contact the appropriate official or professional resource.

    Dockers Reviews and Complaints on CustomerServiceNumbers.com

    As of this update, this CSN page has 1 published review for Dockers with an overall rating of 3.0 out of 5 stars. The visible review is an older 2016 question about Big & Tall pants availability, specifically a customer looking for Dockers Relaxed Fit Big and Tall flat-front pants in a 46 x 36 size.

    Because there is only 1 published review on this CSN page, it should be treated as an individual user-submitted experience, not a complete summary of all Dockers customers, sizes, products, orders, returns, or support outcomes.

    Review Moderation and Privacy Reminder

    CustomerServiceNumbers.com moderates reviews for profanity, spam, and personal information. When leaving a Dockers review, describe your experience clearly, but do not post private account, order, payment, shipping, or contact information.

    Do not include your phone number, email address, home address, full receipt, order number, return label, tracking number, payment information, account password, screenshots showing private data, or private support emails in a public review.

    Related Customer Service Resources

    Customers comparing clothing, fashion, and retailer support may also find these related CustomerServiceNumbers.com pages useful: Levi Strauss & Co. customer service, Gap customer service, Banana Republic customer service, and J.Crew customer service.

    If you are researching an unfamiliar clothing, online order, return, or card-charge descriptor, visit ChargeOnMyCard.com. For scam warnings involving fake clothing stores, suspicious delivery messages, fake support emails, or refund scams, visit ThinkItsAScam.com. You can also share broader company reviews at ZeroStars.org.

    Dockers Customer Service FAQs

    Does Dockers have a customer service phone number?

    Older Dockers phone numbers may still appear online, but Levi Strauss & Co. says it no longer provides Dockers customer service. Current Dockers support is handled through Centric Brands, and Levi’s lists DockersHelp@centricbrands.com for Dockers orders, returns, product questions, and general support.

    What is the current Dockers support email?

    The current Dockers support email listed by Levi Strauss customer service is DockersHelp@centricbrands.com.

    Who owns Dockers now?

    Levi Strauss & Co. completed the sale of Dockers to Authentic Brands Group in 2026. Centric Brands is handling Dockers support and operations for key categories in the U.S. and Canada.

    Is Dockers still owned by Levi Strauss?

    No. Levi Strauss & Co. completed the sale of Dockers in 2026. The Dockers page should no longer treat Levi Strauss customer service as the current Dockers customer service route.

    How do I return a Dockers order?

    Use the official Dockers returns portal for Dockers.com orders. If you bought Dockers from a retailer or marketplace, contact that seller for return, refund, exchange, or receipt questions.

    Who handles Dockers luggage customer service?

    Dockers-branded luggage or licensed products may have a different support route than Dockers.com apparel. Check the product packaging, receipt, warranty card, or retailer listing for the correct customer service contact.

    Can CustomerServiceNumbers.com help me get a Dockers refund?

    No. CustomerServiceNumbers.com is an independent review and contact-information site. For refunds, returns, orders, sizing, or product questions, contact Dockers, Centric Brands, or the retailer where you purchased the item.

    Is CustomerServiceNumbers.com affiliated with Dockers?

    No. CustomerServiceNumbers.com is an independent consumer information site and is not affiliated with Dockers, Authentic Brands Group, Centric Brands, or Levi Strauss & Co. For orders, returns, refunds, sizing, product questions, retailer purchases, or account support, contact Dockers or the appropriate retailer directly.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has published customer service contact information and user-submitted reviews since 2004. This page is updated using publicly available company information, official support resources, and live CSN review status so readers can find the right support route and share their own customer service experience.

    Share Your Dockers Customer Service Experience

    If you have contacted Dockers customer service, emailed support, returned an order, asked about Big & Tall sizing, dealt with a refund issue, contacted a retailer about Dockers products, or tried to resolve a Dockers complaint, share your experience below. Please keep your review factual and avoid posting private order, account, payment, address, or contact information.

    Page Update Note: This Dockers customer service page was updated on July 3, 2026, to reflect the current Dockers support transition from Levi Strauss & Co. to Centric Brands, the completed sale of Dockers to Authentic Brands Group, updated support email routing, returns guidance, retailer purchase guidance, privacy reminders, and CSN review-status guidance.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is a consumer-driven platform focused on customer service contact information, complaints, reviews, and user experiences. This website is not affiliated with Dockers, Authentic Brands Group, Centric Brands, or Levi Strauss & Co. Contact details are provided for informational purposes and should be verified through the company’s official website before you rely on them. Dockers does not provide customer support through this page. For orders, returns, refunds, exchanges, sizing, product questions, account support, retailer purchases, payment disputes, delivery issues, privacy, legal, or warranty matters, contact Dockers, Centric Brands, the retailer, or the appropriate official/professional resource directly.

  • Reach BVLGARI Customer Service – Reviews And Complaints

    Before purchasing from BVLGARI, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. BVLGARI is a luxury Italian brand known for its exquisite jewelry, watches, fragrances, and accessories.

    How to Contact BVLGARI

    You can reach BVLGARI customer service using the following details:

    • Phone Number: 1-800-BVLGARI (1-800-285-4274)
    • Email Support: BVLGARI offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 6 PM ET
    • Corporate Address: BVLGARI, 730 Fifth Avenue, New York, NY 10019
    • Website: https://www.bulgari.com/

    BVLGARI Customer Support Reviews and Complaints

    When considering purchasing BVLGARI products, it’s helpful to review their customer service feedback. BVLGARI competes with other luxury brands like Cartier, Tiffany & Co., and Rolex. Customer reviews often highlight the craftsmanship and elegance of BVLGARI’s jewelry and watches, as well as the brand’s reputation for luxury. However, some complaints focus on issues related to customer service, product availability, and pricing.
    Comparing BVLGARI with other luxury brands can help you determine which company offers the best products, pricing, and customer support for your needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next luxury purchase.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing BVLGARI products.

    Note: This website listing is not associated with BVLGARI. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    BVLGARI does not provide support services directly through this website. For any questions or concerns about BVLGARI products or services, contact their customer service representative directly.

  • Reach Dooney and Bourke Customer Service – Reviews

    Before purchasing Dooney & Bourke products, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Dooney & Bourke is a luxury brand known for its handbags, accessories, and leather goods.

    How to Contact Dooney & Bourke

    You can reach Dooney & Bourke customer service using the following details:

    • Phone Number: 1-800-347-5000
    • Email Support: Dooney & Bourke offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 11 PM ET; Saturday – Sunday, 9 AM – 9 PM ET
    • Corporate Address: Dooney & Bourke, Inc., 1 Regent Street, Norwalk, CT 06855
    • Website: https://www.dooney.com/

    Dooney & Bourke Customer Support Reviews and Complaints

    When considering purchasing Dooney & Bourke products, it’s helpful to review their customer service feedback. Dooney & Bourke competes with other luxury brands like Coach, Michael Kors, and Kate Spade. Customer reviews often highlight the quality, design, and durability of Dooney & Bourke handbags and accessories. However, some complaints focus on issues related to customer service, product authenticity, and returns.
    Comparing Dooney & Bourke with other luxury brands can help you determine which offers the best products, pricing, and customer support for your fashion needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next luxury purchase.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Dooney & Bourke products.

    Note: This website listing is not associated with Dooney & Bourke. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Dooney & Bourke does not provide support services directly through this website. For any questions or concerns about Dooney & Bourke products or services, contact their customer service representative directly.

  • Fossil Customer Service: Orders, Returns, Warranty and Watch Repairs

    Fossil customer service can help with Fossil.com orders, returns, refunds, traditional watch repairs, smartwatch troubleshooting, warranty claims, batteries, replacement straps, jewelry, handbags, wallets, gift cards and retail-store concerns.

    Call Fossil Customer Care at 1-800-449-3056. Current published hours are Monday-Friday from 8 AM to 7 PM Central Time and Saturday from 9:30 AM to 6 PM Central Time.

    Fossil Customer Service Phone Numbers and Contacts

    The corporate switchboard is not the best starting point for an order, refund, battery replacement, smartwatch or repair question. Use Fossil Customer Care or the online repair portal first.

    Choose the Correct Fossil Support Route

    • Fossil.com order: Use Fossil Customer Care, order tracking or online chat.
    • Fossil retail-store purchase: Contact the store or Fossil Customer Care.
    • Purchase from Macy’s, Amazon or another retailer: Contact the seller for its return or order policy and Fossil for an applicable manufacturer warranty.
    • Traditional watch repair: Start a repair through Fossil Group Repair Services.
    • Smartwatch pairing, app or charging problem: Call 1-866-739-2782 before mailing the device.
    • Watch battery: Contact a Fossil store or start a service request.
    • Missing watch link or replacement strap: Use the repair portal, strap finder or a Fossil store.
    • Handbag, wallet or belt defect: Contact Fossil with the style number, receipt and photographs.
    • Jewelry defect: Review the product-specific warranty and contact Fossil.
    • Return or refund: Start the return through the Fossil account or guest-order page.
    • Gift card: Use the official Fossil gift-card page or Customer Care.
    • Counterfeit product: Contact the seller, payment provider and Fossil brand-protection team as appropriate.
    • Privacy request: Email privacy@fossil.com.
    • Website accessibility problem: Use the Fossil accessibility feedback route or call Customer Care.

    Information to Have Before Contacting Fossil

    • Order number
    • Purchaser’s name and email
    • Purchase date
    • Retailer or Fossil store
    • Receipt or gift receipt
    • Product style or SKU number
    • Watch serial number when available
    • Color and material
    • Delivery tracking number
    • Repair-request number
    • Photographs of the product and alleged defect
    • Smartwatch model and operating system
    • Fossil Smartwatches app version
    • Exact error message
    • Previous case or chat number
    • The return, replacement, repair or refund requested

    Do not publish order numbers, repair numbers, serial numbers, gift-card numbers, payment information, home addresses, account emails or photographs containing private information in a public review.

    How to Check a Fossil Order

    Fossil allows customers to check an order without creating a registered account.

    Have ready:

    • Order number
    • Order email
    • Billing ZIP code

    The order page may show:

    • Order received
    • Processing
    • Partially shipped
    • Shipped
    • Delivered
    • Canceled
    • Returned

    Search the purchaser’s email for the order confirmation before placing a second order.

    Fossil Order Is Missing or Did Not Complete

    A missing order may involve:

    • Incorrect email address
    • Payment authorization that did not become a completed order
    • Order placed as a guest
    • Order placed through another Fossil account
    • Purchase completed by another household member
    • Order placed through Amazon or another retailer

    Take these steps:

    1. Check whether the card transaction is pending or completed.
    2. Search all email folders for Fossil.
    3. Check the Fossil account and guest-order page.
    4. Contact Customer Care with the charge date and amount.
    5. Avoid placing a duplicate order until the original transaction is identified.

    Fossil Order Is Delayed or Missing

    Before contacting support:

    1. Check the Fossil order page.
    2. Review every tracking number.
    3. Confirm whether products shipped separately.
    4. Check the delivery address.
    5. Ask household members, neighbors or a building desk.
    6. Review any carrier delivery photograph.
    7. Contact the carrier.
    8. Contact Fossil if the package remains missing.

    Keep the packaging and shipping label if the package arrives damaged, opened or incomplete.

    Fossil Sent the Wrong or Damaged Item

    For an incorrect, missing or damaged product:

    1. Photograph the shipping carton.
    2. Photograph the shipping label.
    3. Photograph the product and damage.
    4. Compare the product style number with the order confirmation.
    5. Keep every item and piece of packaging.
    6. Contact Fossil Customer Care.
    7. Ask whether Fossil will provide a replacement or return label.
    8. Save the case number.

    Do not use or repair a product that Fossil may require to be returned.

    Fossil Returns and Exchanges

    Fossil currently states that eligible unworn merchandise can be returned within 30 days after purchase for a full refund.

    Fossil also advertises free online returns for qualifying direct orders.

    Before returning:

    • Confirm the purchase was made through Fossil.com or a Fossil store.
    • Check the purchase date.
    • Keep the receipt or order confirmation.
    • Return the original packaging and included accessories.
    • Make sure the product is unworn and undamaged.
    • Review any personalized, engraved, clearance or special-product restrictions.
    • Remove personal data from a smartwatch when instructed.

    Start the return through the Fossil account or guest-order page.

    Returning a Fossil Product Purchased From Macy’s or Amazon

    Fossil.com generally does not control an independent retailer’s return transaction.

    For a purchase from Macy’s, Amazon or another seller:

    • Review the seller shown on the receipt.
    • Check the retailer’s return deadline.
    • Confirm whether Amazon or an outside marketplace seller fulfilled the order.
    • Use the retailer’s return label or store process.
    • Contact Fossil separately if the issue may qualify as a manufacturing defect.

    A retailer return and a Fossil manufacturer warranty claim are separate processes.

    How Long Does a Fossil Refund Take?

    Refund timing can include:

    • Return transit time
    • Warehouse receipt
    • Product inspection
    • Fossil processing
    • Bank or payment-provider posting time

    Keep:

    • Return label
    • Carrier receipt
    • Tracking number
    • Delivery confirmation
    • Refund email

    Contact Fossil if tracking shows the return was delivered but no refund update appears. Contact the bank if Fossil confirms that the refund was completed but the credit remains missing.

    Fossil Warranty Coverage

    Fossil warranty terms vary by product.

    Current Fossil pages may describe:

    • A two-year limited warranty for many traditional watches
    • A one-year limited warranty for jewelry, leather goods and other accessories
    • Different coverage for smartwatches
    • Separate coverage for refurbished products
    • Product-specific or regional warranty terms

    Review:

    • The warranty supplied with the product
    • The product page
    • The receipt
    • The repair portal

    Do not assume every Fossil product has the same warranty period.

    What the Fossil Warranty Usually Covers

    An applicable limited warranty can cover defects in materials or workmanship.

    Possible covered problems may involve:

    • Watch movement defect
    • Manufacturing problem with the case or dial
    • Defective clasp or hardware
    • Jewelry manufacturing defect
    • Leather-product construction defect
    • Smartwatch hardware defect

    Coverage depends on the exact product and warranty.

    Fossil may repair, replace or otherwise resolve an eligible product under the written warranty.

    Common Fossil Warranty Exclusions

    Coverage may not include:

    • Normal wear
    • Watch batteries
    • Scratched or broken crystal caused by impact
    • Worn straps or bracelets
    • Water damage beyond the product rating
    • Damage from misuse or accident
    • Unauthorized repairs
    • Improper cleaning
    • Leather stains caused by water or cleaners
    • Lost products
    • Cosmetic wear
    • Counterfeit products

    Ask Fossil to identify the applicable warranty provision when coverage is denied.

    How to Start a Fossil Watch Repair

    1. Open the Fossil Group Repair Services website.
    2. Select the United States.
    3. Select Fossil and the product category.
    4. Enter the style number.
    5. Enter the serial number when available.
    6. Select the requested service.
    7. Create the repair request.
    8. Print the shipment form and label.
    9. Package the watch securely.
    10. Send it to the service center.
    11. Monitor email for updates or a repair quote.
    12. Approve or decline paid service when required.
    13. Track the repair online.

    Do not send a watch to Fossil’s corporate headquarters without creating a repair request.

    How to Check a Fossil Repair

    Use the repair-status page with:

    • Repair-request number
    • Last name
    • Email used for the repair

    Repair status may show:

    • Request created
    • Product received
    • Evaluation
    • Quote waiting for approval
    • Repair in progress
    • Repair completed
    • Return shipment

    Keep the repair confirmation and shipping receipt until the watch is returned and inspected.

    Fossil Repair Quote Is Higher Than Expected

    A paid quote may include:

    • Movement replacement
    • Crystal replacement
    • Case repair
    • Crown or pusher repair
    • Bracelet or strap replacement
    • Battery service
    • Water-resistance testing
    • Return shipping

    Before approving:

    1. Ask whether the repair is covered by warranty.
    2. Ask which parts will be replaced.
    3. Ask whether the original parts will be returned.
    4. Confirm the warranty on the repair.
    5. Compare the repair cost with replacement value.
    6. Ask what happens if the quote is declined.

    Fossil Watch Battery Replacement

    Some Fossil stores provide watch-battery replacement and basic watch-adjustment services.

    Before visiting:

    • Call the specific store.
    • Confirm that it services the model.
    • Ask about current pricing.
    • Ask whether water-resistance testing is included.
    • Ask whether proof of purchase is required.

    A battery is commonly considered a maintenance item rather than a warranty defect.

    Smartwatch batteries and rechargeable devices require different support from ordinary quartz watches.

    Fossil Watch Band, Strap or Missing Links

    Use the style number and strap width to locate a compatible replacement.

    Options can include:

    • Fossil store
    • Fossil spare-parts selection
    • Fossil Group repair portal
    • Replacement strap and link finder

    Before ordering:

    • Confirm the watch style number.
    • Measure the lug width.
    • Confirm strap material and color.
    • Check whether the band uses quick-release pins.
    • Check whether additional bracelet links remain available.

    An older band, resin case component or discontinued color may no longer be available.

    Fossil Watch Stopped Working

    Possible causes include:

    • Dead battery
    • Movement failure
    • Crown pulled into the setting position
    • Impact damage
    • Water exposure
    • Magnetic interference
    • Smartwatch software or charging issue

    For a traditional watch:

    1. Check the crown position.
    2. Record when the watch stopped.
    3. Check for visible damage or moisture.
    4. Contact a Fossil store or repair service.

    Do not open the case at home if warranty coverage or water resistance matters.

    Fossil Watch Has Water or Moisture Inside

    Stop using the watch and do not press buttons or operate the crown.

    Water resistance depends on:

    • ATM rating
    • Age of seals
    • Condition of the crown and pushers
    • Previous battery service
    • Exposure to hot water, steam or chemicals

    A water-resistance rating does not mean the watch is protected in every water-related situation.

    Start a repair request promptly if condensation or water appears beneath the crystal.

    Fossil Smartwatch Customer Support

    Call 1-866-739-2782 for current Fossil smartwatch support.

    Use smartwatch support for:

    • Pairing
    • Bluetooth connection
    • Fossil Smartwatches app
    • Wear OS
    • Charging
    • Battery drain
    • Notifications
    • Activity syncing
    • Watch-face problems
    • Software updates
    • Factory resets
    • Smartwatch repair

    Fossil recommends troubleshooting a smartwatch with its support experts before mailing it for repair.

    Fossil Smartwatch Will Not Pair

    Try these steps:

    1. Confirm that the phone and watch are compatible.
    2. Charge or replace the watch battery as applicable.
    3. Turn Bluetooth on.
    4. Update the Fossil Smartwatches or Wear OS app.
    5. Update the phone operating system.
    6. Remove an old watch connection.
    7. Restart the phone and watch.
    8. Follow the official pairing instructions.
    9. Contact smartwatch support if pairing continues to fail.

    Do not factory-reset the watch until important settings and data considerations have been reviewed.

    Fossil Smartwatch App or Feature No Longer Works

    Smartwatch support can be affected by:

    • Phone operating-system changes
    • App-store availability
    • Wear OS compatibility
    • Bluetooth permissions
    • Location permissions
    • Background-app restrictions
    • Discontinued third-party services

    Record the watch model, phone model, software version and exact error before contacting support.

    A hardware repair cannot necessarily restore a feature that is no longer supported by the phone or software platform.

    Fossil Handbag, Wallet or Leather Product Problem

    Have ready:

    • Style number
    • Material and color
    • Purchase date
    • Retailer
    • Receipt
    • Photographs
    • Description of how the product was used and cleaned

    Possible concerns include:

    • Broken zipper
    • Detached strap
    • Loose stitching
    • Failed buckle or snap
    • Peeling material
    • Premature hardware failure
    • Unexpected color transfer

    Fossil advises keeping leather away from liquids and prolonged sunlight. Water stains, cleaning damage and ordinary aging may not qualify as manufacturing defects.

    Fossil Belt or Buckle Repair

    A Fossil store or Customer Care may help identify whether a replacement part or warranty route remains available.

    Provide:

    • Belt style number
    • Buckle photographs
    • Missing screw or hardware description
    • Purchase date
    • Receipt

    Do not assume a current Fossil store will have hardware for an older discontinued belt.

    A qualified leather or shoe-repair business may be another option for an out-of-warranty belt.

    Fossil Jewelry Warranty and Repair

    Jewelry support may involve:

    • Broken clasp
    • Detached component
    • Missing stone
    • Manufacturing defect
    • Discoloration
    • Incorrect size
    • Damaged delivery

    Review the product-specific warranty and care instructions.

    Normal wear, scratches, exposure to chemicals and improper care may be excluded.

    Do not mail jewelry without obtaining current instructions from Fossil.

    Fossil Gift Card Help

    Use the official gift-card page to:

    • Purchase a physical or electronic gift card
    • Check an eligible balance
    • Review redemption information

    For a missing e-gift card, check:

    • Purchaser email
    • Recipient email
    • Spam folder
    • Order status
    • Whether the payment completed

    Never post a gift-card number or PIN in a public review.

    Fossil Promotional Code or Price Complaint

    A promotion can exclude:

    • Sale merchandise
    • Outlet products
    • Limited-edition collaborations
    • Gift cards
    • Personalization
    • Selected brands or products

    Save the promotion terms and screenshot before completing the order.

    Contact Customer Care if a valid code fails before placing the order. A discount may not be added after checkout.

    Fake Fossil Websites and Counterfeit Products

    Fossil advises customers to buy through Fossil, official Fossil Group brand sites or reputable authorized retailers.

    Warning signs include:

    • Unrealistically low prices
    • Misspelled Fossil domain
    • Payment by gift card, cryptocurrency or wire transfer
    • No physical contact information
    • Copied product photographs
    • Missing return policy
    • No model or style number
    • Seller claims that every item is a discontinued factory sample
    • Marketplace seller cannot provide an authentic receipt

    Contact the seller and payment provider if a product appears counterfeit.

    Fossil may be able to review authenticity information but does not necessarily refund purchases made through an unauthorized seller.

    Unfamiliar Fossil Charge

    An unfamiliar transaction may involve:

    • Fossil.com order
    • Fossil retail store
    • Gift card
    • Watch repair
    • Battery or store service
    • Purchase by another authorized card user
    • A temporary authorization
    • An order made through Buy with Prime or another checkout service

    Review:

    • Fossil order history
    • Email receipts
    • Repair-service records
    • Amazon purchases
    • Household purchases

    Contact Fossil to identify a direct transaction. Contact the card issuer promptly if a completed charge remains unauthorized.

    Fossil Privacy and Data Requests

    Email privacy@fossil.com or use the privacy choices linked from Fossil’s website.

    Requests may involve:

    • Access to personal information
    • Correction
    • Deletion
    • Marketing preferences
    • Cookie and advertising choices
    • Smartwatch-app data

    A privacy request does not automatically cancel an order, repair, account or marketing text program.

    Do not send identity documents through an unofficial email or public review.

    Fossil Website Accessibility Help

    Fossil Group provides an accessibility-feedback route and uses 1-800-449-3056 for accessibility assistance.

    Include:

    • Page URL
    • Feature being used
    • Device and browser
    • Assistive technology
    • Description of the barrier
    • Alternative assistance requested

    Official accessibility information is available at:

    Fossil Group Accessibility Statement

    How to Escalate a Fossil Complaint

    1. Identify whether the issue involves Fossil.com, a Fossil store, another retailer or the repair center.
    2. Contact Customer Care at 1-800-449-3056.
    3. Provide the order, product or repair information privately.
    4. Ask for a case number.
    5. Save chat transcripts, receipts, photographs and tracking information.
    6. Ask which return or warranty provision applies.
    7. Request the repair, replacement or refund decision in writing.
    8. Ask for supervisory review when the first response does not address the documented issue.
    9. Contact the independent retailer separately if it sold the product.
    10. Send concise written correspondence to Fossil Group, Inc., 901 S. Central Expressway, Richardson, TX 75080, when normal support remains unresolved.
    11. Contact the payment provider promptly for an unauthorized transaction.

    The corporate switchboard at 1-972-234-2525 is not a replacement for Customer Care, the repair portal or the retailer’s return department.

    A review submitted to CustomerServiceNumbers.com does not contact Fossil, start a return, create a repair request, replace a battery, issue a refund or open a warranty claim.

    Fossil Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently displays four Fossil customer reviews with an overall rating of 3.0 out of 5.

    All four reviews were submitted in 2014.

    The reviews describe:

    • A positive Fossil store experience involving watch-battery replacement and jewelry purchases
    • A leather purse stained by water and a watch with a broken resin or plastic band
    • A request for help repairing a Fossil belt buckle
    • A Fossil handbag purchased from Macy’s whose decorative material allegedly began shedding

    These reviews provide historical examples involving store service, leather care, replacement parts and product quality. They are too old and limited to establish a current company-wide customer-service trend.

    A question or complaint posted below does not create a Fossil repair, return or warranty case.

    Current reviews may help readers understand experiences involving:

    • Customer Care
    • Online chat
    • Fossil.com orders
    • Shipping and delivery
    • Returns and refunds
    • Watch repairs
    • Battery replacement
    • Replacement straps and links
    • Smartwatch support
    • Handbag or leather-product defects
    • Jewelry warranty claims
    • Retail-store service
    • Complaint escalation

    Frequently Asked Questions About Fossil Customer Service

    What is the Fossil customer-service phone number?

    Call 1-800-449-3056.

    What are Fossil Customer Care hours?

    Current published hours are Monday-Friday from 8 AM to 7 PM Central Time and Saturday from 9:30 AM to 6 PM Central Time.

    What is the Fossil customer-service email?

    Email fossil@fossil.com or use the official support form.

    Does Fossil provide online chat?

    Yes. Online chat is available through the Fossil contact and support pages.

    How do I check a Fossil order?

    Use the Fossil account or guest-order page with the order number, email and billing ZIP code.

    How long do I have to return a Fossil purchase?

    Fossil currently accepts eligible unworn merchandise within 30 days after purchase.

    Are Fossil.com returns free?

    Fossil currently advertises free online returns for qualifying direct purchases.

    Can Fossil return a watch purchased at Macy’s or Amazon?

    The retailer normally controls the return. Fossil may separately handle an eligible manufacturer warranty claim.

    How long is the Fossil warranty?

    Coverage depends on the product. Many traditional watches describe two-year coverage, while the general Product Care page and many accessories describe one year. Review the exact product warranty.

    How do I send a Fossil watch for repair?

    Create a repair request through Fossil Group Repair Services, print the shipping documents and follow the service-center instructions.

    How do I check a Fossil repair?

    Use the repair-request number, last name and email on the repair-status page.

    Does Fossil replace watch batteries?

    Some Fossil stores provide battery replacement. Call the store first to confirm the model, fee and availability.

    Where can I get extra Fossil watch links?

    Use the repair portal, strap and link finder or contact a Fossil store with the watch style number.

    What is the Fossil smartwatch support number?

    Call 1-866-739-2782.

    Should I mail a smartwatch before troubleshooting?

    No. Fossil recommends contacting its smartwatch experts before mailing a smartwatch for repair.

    How do I check a Fossil gift-card balance?

    Use the official Fossil gift-card page.

    Who owns Fossil?

    Fossil is the principal consumer brand of Fossil Group, Inc., a publicly traded company.

    Who is Fossil Group’s CEO?

    Franco Fogliato is Fossil Group’s current chief executive officer.

    Where is Fossil headquartered?

    Fossil Group is headquartered at 901 S. Central Expressway, Richardson, Texas 75080.

    What is the Fossil corporate telephone number?

    The Fossil Group Americas office number is 1-972-234-2525. Use Customer Care for ordinary consumer issues.

    Related Retail and Accessories Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share genuine support experiences since 2004. We independently organize official telephone numbers, support links, warranty and repair guidance, return information and reader-submitted reviews.

    We are not owned by Fossil, Fossil Group, a Fossil retail store, Macy’s, Amazon, a repair provider, smartwatch platform or payment company.

    Share Your Fossil Customer Service Experience

    Have you contacted Fossil about an online order, return, refund, watch repair, battery replacement, strap, smartwatch, handbag, wallet, jewelry product or warranty claim?

    Leave a factual review below and explain the support route used, approximate response time and whether the issue was resolved.

    Comments are moderated. Do not include order numbers, repair-request numbers, watch serial numbers, gift-card numbers, account emails, home addresses, payment information, private chat transcripts or personal information about a store or support employee.

    Page Update Note

    This Fossil customer-service page was reviewed and fully updated on July 20, 2026.

    The update confirmed the primary Customer Care number, added Saturday telephone hours, replaced the outdated email address, added smartwatch support, online chat, order tracking, repair tracking, gift-card, privacy and accessibility routes and confirmed the Richardson headquarters and corporate switchboard.

    The page now includes current guidance for Fossil.com orders, retailer purchases, 30-day returns, product-specific warranty periods, traditional watch repairs, batteries, watch bands, smartwatches, leather products, jewelry, counterfeit products and complaint escalation.

    The review section was corrected to reflect the four live CSN reviews, the current 3.0-out-of-5 rating and the age and actual themes of the existing comments.

    Last Updated: July 20, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Fossil, Fossil Group, a Fossil retail store, Macy’s, Amazon, another authorized or unauthorized retailer, a repair provider, Google, Apple or a payment company. Fossil does not provide customer support through this website.

    Telephone numbers, hours, support emails, product availability, return periods, warranties, repair costs, smartwatch compatibility, store services, leadership and corporate information can change. Review the receipt, product warranty, repair quote, retailer policy and official Fossil support pages.

    This page cannot locate an order, evaluate authenticity, approve warranty coverage, provide a repair quote, replace a battery, issue a refund, recover smartwatch data or determine liability for damage. It is not legal, financial, watch-repair, cybersecurity or payment-dispute advice.