Category: Clothing Customer Service Information – Reviews

Clothing customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Gucci Customer Service: Orders, Returns and Repairs

    Gucci Client Services can help with Gucci.com orders, delivery problems, returns, refunds, exchanges, boutique assistance, product care, repairs, watches and suspected counterfeit merchandise. Call 1-877-482-2430.

    Gucci’s dedicated U.S. Contact page currently lists telephone, live-chat and WhatsApp assistance Monday through Saturday from 10 a.m. to 8:30 p.m. Eastern Time and Sunday from 11:30 a.m. to 8:30 p.m. Eastern Time. Holiday exceptions and changes can apply, so check the live Contact page before calling.

    Gucci Customer Service Phone Number and Contacts

    Some Gucci FAQ and footer sections continue to display older extended Client Services hours. Use the dedicated Contact page and its live availability indicators as the primary source.

    The Secaucus and Broadway addresses are not Gucci boutiques, public repair counters or standard return warehouses. Do not mail merchandise, watches, returns or original receipts to either address unless Gucci provides specific written instructions.

    Choose the Correct Gucci Support Route

    • Gucci.com order: Contact Gucci Client Services or open MY GUCCI Orders.
    • Missing or damaged online delivery: Contact Client Services immediately and preserve the packaging and tracking information.
    • Online return or exchange: Use Gucci’s return tools within the applicable 30-day period.
    • Boutique purchase: Contact the boutique where the purchase was made or Gucci Client Services.
    • Outlet purchase: Review the outlet receipt and contact that outlet because outlet return and exchange rules differ.
    • Department-store purchase: Begin with the department store for an ordinary return or refund.
    • Product-care or repair request: Visit a Gucci store, the authorized retailer that sold the item or contact Client Services.
    • Gucci watch: Contact Client Services or an authorized Gucci watch service center.
    • Possible counterfeit: Contact the seller or marketplace and report the product or website to counterfeit@gucci.com.
    • Affirm or Amazon Pay question: Contact Gucci for the merchandise order and the payment provider for account-specific payment issues.

    Information to Have Before Contacting Gucci

    Gather:

    • Gucci order number
    • Email address used for the purchase
    • Purchase date
    • Gucci boutique or retailer
    • Receipt or digital invoice
    • Product name and style number
    • Size, color and material
    • Tracking number
    • Photographs of the product, package or damage
    • Return or exchange confirmation
    • Repair or Client Services reference
    • The refund, exchange, repair or other resolution requested

    Do not publish order numbers, addresses, telephone numbers, payment information, tracking numbers, repair references, watch serial numbers or private correspondence in a public review.

    Gucci.com Order Status and Tracking

    Gucci sends order and shipping updates by email. Customers with a MY GUCCI account can also review order information online or through the Gucci app.

    Check:

    • The order-confirmation email
    • The shipping-confirmation email
    • MY GUCCI order history
    • The carrier’s tracking page
    • Spam and junk folders
    • Whether the order was divided into multiple shipments

    Most Gucci.com orders are not charged until the item ships. A temporary authorization may appear when the order is placed.

    Made to Order and personalized products can be charged when the order is confirmed.

    Gucci Delivery and Signature Requirements

    Gucci normally requires a signature for delivery.

    If no one will be available:

    1. Contact Gucci Client Services before delivery.
    2. Ask whether the shipment can be held at an approved carrier location.
    3. Bring the identification required by the carrier.

    The carrier may make several delivery attempts before returning the package to Gucci.

    If tracking states that the order was delivered but it cannot be found:

    1. Confirm the complete shipping address.
    2. Check entrances, mailrooms, package rooms and concierge desks.
    3. Review any delivery photograph or signature.
    4. Ask household members or building personnel.
    5. Contact Gucci Client Services promptly.

    Keep the packaging when only part of an order arrived or the package appears damaged or opened.

    Can a Gucci Order Be Canceled or Changed?

    Orders for items available for immediate purchase generally cannot be canceled or modified after they are placed.

    Contact Gucci immediately if the order contains:

    • An incorrect shipping address
    • The wrong size or color
    • An unwanted item
    • Incorrect personalization

    Gucci may be able to cancel a pre-order or back-order that has not shipped.

    Made to Order, DIY and personalized orders cannot normally be canceled or changed and are considered final sale.

    When cancellation is unavailable, keep eligible merchandise unused and complete a return after delivery.

    Gucci Online Return Policy

    Eligible Gucci.com merchandise may generally be returned within 30 days after delivery.

    The item should be:

    • Unworn and unused
    • In its original condition
    • Returned with the original packaging
    • Returned with included accessories and documentation
    • Accompanied by the digital invoice or return paperwork

    Certain jewelry, watches, sunglasses and ready-to-wear products include a return tag. The return may be denied when that tag has been removed or altered.

    Swimwear should be tried on over personal clothing. Hygiene protections and labels must remain intact.

    Items That May Be Final Sale

    Current final-sale categories include:

    • Made to Order items
    • DIY items
    • Personalized or monogrammed products
    • Custom-engraved products
    • Lingerie

    For in-store purchases, Gucci also identifies fragrance and beauty products as nonreturnable.

    Check the product page, receipt and order confirmation before purchasing because additional restrictions can apply.

    How to Return a Gucci.com Order by Mail

    1. Sign in to MY GUCCI or open Gucci’s return page.
    2. Enter the order number and email address.
    3. Select the items and reason for return.
    4. Download the prepaid return label.
    5. Pack only the items identified in the return request.
    6. Use the original protective packaging when available.
    7. Attach the prepaid label.
    8. Follow the pickup or drop-off instructions.
    9. Keep the carrier receipt and tracking information.

    Returns shipped using Gucci’s approved prepaid label are complimentary.

    Do not send a return to 195 Broadway, the Secaucus registered office, a Gucci outlet or a department store.

    Returning a Gucci.com Order to a Store

    Eligible Gucci.com orders can generally be returned to a Gucci store in the United States, excluding Gucci outlet stores.

    Bring:

    • The item
    • Original packaging
    • Digital invoice
    • Return tags and accessories
    • The original payment information when requested

    A store may package and send certain payment-method returns to Gucci’s warehouse for final processing.

    Corporate gifts must be returned through Gucci.com rather than an ordinary store return.

    Gucci Exchanges

    Eligible online items can be exchanged for another size through Gucci’s self-service process or with help from Client Services.

    The replacement is subject to availability.

    Gucci states that warehouse exchanges can take approximately seven to ten business days after receipt.

    Some payment methods or product categories may require a return for refund followed by a new order rather than a direct exchange.

    How Long Does a Gucci Refund Take?

    Gucci states that warehouse returns are normally processed within 10 business days after receipt.

    After processing:

    • The refund is returned to the original payment method.
    • An email confirmation is sent.
    • The bank or payment provider may require another 10–15 business days to display the credit.

    Original shipping charges are generally nonrefundable.

    Contact Client Services with the return tracking number when the package was delivered but no processing confirmation arrived after the expected period.

    Gucci Gift Returns

    A gift purchased through Gucci.com may be returned under the online return policy.

    The refund can only be issued to the original payment method. The gift recipient does not ordinarily receive cash.

    Keep the gift receipt, packaging and product tags.

    Contact Client Services before returning a gift when the purchaser’s order information is unavailable.

    Gucci Boutique, Outlet and Department-Store Purchases

    A Gucci boutique normally handles questions about a purchase made at that location.

    Gucci outlet policies differ from full-price boutique and Gucci.com policies. Outlet locations may limit eligible remedies to exchanges.

    Department stores and authorized retailers normally control:

    • Ordinary returns
    • Refunds
    • Price adjustments
    • Delivery problems
    • Store protection plans

    Gucci can still provide product-care and repair assistance for qualifying products purchased from authorized Gucci retailers.

    Keep the original retailer receipt because it can be required for service.

    Gucci Product Care and Repair

    Gucci offers care and repair evaluations for products purchased from:

    • Gucci.com
    • Gucci stores
    • Authorized Gucci retailers

    To request help:

    1. Contact Gucci Client Services or visit a Gucci store.
    2. Provide the receipt when available.
    3. Provide clear photographs of the complete product and affected area.
    4. Describe any previous repairs or alterations.
    5. Ask whether an in-person evaluation is required.
    6. Request an estimate before authorizing paid work.

    Available service depends on:

    • Product type
    • Age and condition
    • Cause of damage
    • Availability of materials and hardware
    • Whether the product was altered
    • Whether it came from an authorized seller

    Do not mail valuable merchandise until Gucci provides a case reference and current shipping instructions.

    Does Gucci Offer a Product Warranty?

    Gucci does not publish one universal warranty covering every handbag, shoe, accessory, garment or jewelry item.

    Product concerns begin with an evaluation by Gucci Client Services, a Gucci store or an authorized retailer.

    Gucci publishes specific warranties for watches:

    • Two-year international warranty for Gucci watches purchased through Gucci or an authorized retailer
    • Five-year warranty for qualifying Premium Watches
    • Eight-year warranty for qualifying High Watchmaking collections

    The digital warranty certificate and exact watch terms control.

    Normal wear, accidental damage, misuse, unauthorized repair and excluded components may not be covered.

    Gucci Watch Repair Help

    Contact Client Services or an authorized Gucci watch service center for:

    • Battery replacement
    • Movement problems
    • Bracelet or clasp concerns
    • Crystal damage
    • Water-resistance questions
    • Warranty service
    • Digital warranty certificates

    Have the watch’s eight-digit serial number and proof of purchase available.

    Do not publish the serial number in a public review.

    Gucci Authenticity and Counterfeit Products

    Gucci guarantees the authenticity of products purchased through Gucci.com and Gucci stores.

    For a product purchased from a marketplace, resale store, social-media seller or unfamiliar website:

    • Preserve the listing and seller profile.
    • Save the receipt and payment record.
    • Photograph the item, labels and packaging.
    • Use the seller or marketplace return process.
    • Report suspicious products or websites to counterfeit@gucci.com.

    Gucci states that it does not conduct online sales or clearance events through unofficial discount websites. Gucci sales are associated with physical outlet locations rather than public Gucci.com clearance sales.

    A steep discount on supposedly new merchandise is a warning sign.

    Gucci Authenticity Tag Help

    Selected newer products contain a Gucci Authenticity Tag that can be scanned using a compatible smartphone and the Gucci app.

    The tag:

    • Is available only on selected products
    • Cannot be added to an older product
    • Does not identify the customer by name
    • Does not track the customer’s location

    A missing or unreadable tag does not by itself prove that an older or unsupported product is counterfeit.

    Do not publish tag data or screenshots containing account information.

    Fake Gucci Customer Service and Shopping Scams

    Be cautious when someone:

    • Advertises an unofficial Gucci support number
    • Offers supposedly new Gucci merchandise at an extreme discount
    • Requests payment outside a recognized marketplace
    • Demands gift cards or cryptocurrency
    • Requests remote access to a phone or computer
    • Asks for a password or verification code
    • Claims that an advance fee is required before a refund
    • Sends an unfamiliar return, payment or authentication link

    Open Gucci.com directly or call 1-877-482-2430.

    Contact the payment provider promptly when a completed transaction was genuinely unauthorized or involved a fraudulent website.

    How to Escalate a Gucci Complaint

    1. Contact Gucci Client Services by telephone, chat, WhatsApp or the email form.
    2. Provide the order, store and product information privately.
    3. Ask for a case or reference number.
    4. Save receipts, photographs, chat transcripts and tracking records.
    5. Follow up through the same case.
    6. Ask for Client Services management review.
    7. For a boutique complaint, ask for store-manager review.
    8. Request a written explanation when a return, refund or repair is denied.
    9. Contact the department store or marketplace separately when it controls the transaction.
    10. Use formal written escalation only after ordinary Client Services routes remain unresolved.

    Formal written correspondence may be directed to:

    Gucci America, Inc.
    195 Broadway
    New York, NY 10007

    For a formal legal claim, review Gucci’s current legal terms for required notice language and delivery method.

    Do not mail merchandise, watch repairs, complete payment information or original receipts to the Broadway address.

    A review submitted to CustomerServiceNumbers.com does not contact Gucci, cancel an order, begin a return, issue a refund, open a repair request or report a counterfeit website.

    Gucci Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Gucci customer reviews and no established customer rating.

    Because no reviews are visible, this page does not claim that customers currently praise or complain about Gucci’s craftsmanship, exclusivity, pricing, product availability, boutique service, repairs or Client Services.

    New reviews can help readers understand current experiences involving:

    • Telephone, chat, WhatsApp and email support
    • Gucci.com orders
    • Delivery and signature problems
    • Returns and exchanges
    • Refund processing
    • Boutique and outlet purchases
    • Product care and repairs
    • Gucci watches
    • Personalized products
    • Counterfeit sellers and suspicious websites

    Frequently Asked Questions About Gucci Customer Service

    What is the Gucci customer-service phone number?

    Call Gucci U.S. Client Services at 1-877-482-2430.

    What are Gucci Client Services hours?

    Gucci’s dedicated U.S. Contact page currently lists Monday through Saturday from 10 a.m. to 8:30 p.m. Eastern Time and Sunday from 11:30 a.m. to 8:30 p.m. Eastern Time.

    Why do some Gucci pages show different hours?

    Some Gucci FAQ and footer sections still display older extended hours. Check the dedicated Contact page for live availability before calling.

    Does Gucci offer live chat?

    Yes. Live chat is available through Gucci’s official Contact page during listed Client Services hours when an advisor is available.

    Does Gucci offer WhatsApp support?

    Yes. Gucci provides an official WhatsApp route through its U.S. Contact page.

    What is Gucci’s online-shopping email?

    Gucci currently publishes assistance@US-onlineshopping.gucci.com for its U.S. online-shopping operation.

    How long do I have to return a Gucci.com order?

    Eligible Gucci.com merchandise may generally be returned within 30 days after delivery.

    Can I return a Gucci.com order to a store?

    Eligible online orders can generally be returned to a U.S. Gucci store, excluding Gucci outlet stores.

    Are Gucci returns free?

    Gucci provides a complimentary prepaid label for eligible Gucci.com returns.

    How long does a Gucci refund take?

    Gucci says warehouse returns are normally processed within 10 business days. The bank or payment provider may require another 10–15 business days to display the credit.

    Can personalized Gucci products be returned?

    No. Personalized, monogrammed, Made to Order and DIY items are generally final sale.

    Does Gucci repair handbags and other products?

    Gucci provides care and repair evaluations for items purchased through Gucci.com, Gucci stores and authorized Gucci retailers.

    Does every Gucci product have a warranty?

    No universal warranty is published for every product. Gucci offers specific limited warranties for qualifying watches and evaluates other product concerns individually.

    How do I report a fake Gucci website?

    Email details and supporting information to counterfeit@gucci.com.

    Where is Gucci’s U.S. corporate office?

    Gucci America lists 50 Hartz Way, Secaucus, New Jersey 07094 as its registered office and 195 Broadway, New York, New York 10007 as its postal address.

    Who owns Gucci?

    Gucci is part of the Kering luxury group.

    Related Luxury Fashion Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official contact routes, return policies, repair guidance, counterfeit-reporting information and customer reviews.

    We are not affiliated with Gucci, Gucci America, Guccio Gucci S.p.A., Kering, a Gucci boutique, outlet, department store, authorized retailer, marketplace seller, repair provider or payment company.

    Share Your Gucci Customer Service Experience

    Have you contacted Gucci about an online order, delivery, return, refund, exchange, boutique visit, repair, watch or suspected counterfeit product? Leave a factual review below and explain the product or service involved, the support route used, the approximate response time and whether the issue was resolved.

    Comments are moderated. Do not include order numbers, home addresses, telephone numbers, payment information, tracking numbers, repair references, watch serial numbers, authenticity-tag information or private correspondence.

    Page Update Note

    This Gucci customer-service page was reviewed and updated on July 17, 2026. The update verified the current U.S. Client Services number, clarified conflicting hours shown on Gucci’s official pages, distinguished the New York postal address from the New Jersey registered office and added current guidance for online orders, returns, exchanges, refunds, repairs, watch warranties, personalized items and counterfeit reporting.

    The review section was also corrected to reflect that no Gucci reviews are currently published on CustomerServiceNumbers.com.

    Last Updated: July 17, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Gucci, Gucci America, Guccio Gucci S.p.A., Kering, a Gucci boutique, outlet, department store, authorized retailer, marketplace seller, repair provider or payment company. Gucci does not provide support through this website.

    Telephone hours, return periods, final-sale categories, refund timing, repair availability, warranty terms, store policies and corporate addresses can change. Review the affected receipt, order confirmation, product documentation and current official Gucci website for controlling information.

    This page cannot access an order, cancel a shipment, authorize a return, issue a refund, authenticate a resale product, approve a repair or open a formal Gucci complaint.

  • LightInTheBox Customer Service, Reviews and Complaints

    LightInTheBox is a global online retailer that sells clothing, dresses, shoes, accessories, home goods, lighting, electronics, beauty items, and other products. If you need LightInTheBox customer service for an order, shipping issue, return, refund, account login, payment problem, reviews, or complaints, use the online support options below.

    LightInTheBox Customer Service and Support Options

    • Customer Service Phone Number: LightInTheBox does not list a public customer service phone number for general order support.
    • Order Support: Sign in to My Orders and open the order that needs help.
    • Customer Service Tickets: Submit a ticket from the order details page.
    • Response Time: LightInTheBox says it normally responds to tickets within 1 working day.
    • Service Record: Use your LightInTheBox account to check your customer-service history.
    • Accessibility Feedback: csfeedback@lightinthebox.com is listed for website accessibility issues.

    Best Ways to Contact LightInTheBox

    The best LightInTheBox support route depends on whether your issue involves an existing order, a return, a refund, delivery, account access, payment, or product quality.

    • Existing order: Sign in, go to My Orders, open the order details, and submit a ticket from that order.
    • Return request: Contact customer service first and wait for return authorization and instructions.
    • Refund question: Use the order support ticket connected to the purchase.
    • Shipping or tracking issue: Check My Orders and submit a ticket if the order is delayed or tracking is unclear.
    • Product quality issue: Submit photos and a description through customer service.
    • Cannot find your order: Use the Help Center option for orders that are not appearing in your account.

    You can also visit the official LightInTheBox website, the LightInTheBox Contact page, the LightInTheBox Help Center, the LightInTheBox customer service support guide, the LightInTheBox Return Policy, and the LightInTheBox Imprint page.

    LightInTheBox Office Address

    LightInTheBox lists an office address on its official imprint page, but the page states that the address is not for returns. Do not send a return to this address unless LightInTheBox customer service specifically instructs you to do so.

    • Office Address Listed by LightInTheBox: 4 Pandan Crescent, #03-03 Logos eHub, Singapore 128475
    • Important Return Warning: LightInTheBox says to contact customer service for authorization and the correct return address before sending items back.

    Before You Contact LightInTheBox Support

    Having the right information ready can help LightInTheBox review your ticket faster.

    • Your LightInTheBox order number
    • The email address used to place the order
    • The item name, SKU, size, color, or product link
    • Tracking number and delivery carrier, if available
    • Photos of damaged, wrong, defective, or poor-quality items
    • A screenshot of any checkout, payment, coupon, or account error
    • The date the order was placed and the expected delivery date
    • A clear description of the issue and the resolution you are requesting

    Common Reasons Customers Contact LightInTheBox

    • Order tracking or delivery delays
    • Missing packages or unclear tracking updates
    • Wrong item, wrong size, wrong color, or damaged item
    • Return authorization and return address questions
    • Refund status or refund timing
    • Product quality, sizing, or description concerns
    • Payment errors, coupon issues, or duplicate charges
    • Account login, password reset, or order not found
    • Rewards, credits, coupons, or wallet balance questions
    • Reporting suspicious messages or fake LightInTheBox offers

    How to Get Help With a LightInTheBox Order

    For order support, sign in to your LightInTheBox account and go to My Orders. Open the order details page for the order involved and use the available help options. LightInTheBox says different support options may appear depending on the order status, such as pending, unshipped, shipped, canceled, or delivered.

    If you checked out with a different email address, used a social login, or cannot find the order, use the Help Center option for missing orders. Include the payment date, amount, email address, and any order confirmation you received.

    Returns, Refunds, and Return Addresses

    Do not mail products back to the office address, warehouse address, shipping-label address, or any address found online unless LightInTheBox customer service has approved the return and provided instructions. LightInTheBox says customers should contact customer service for authorization and the correct return address before sending items back.

    For returns, include photos when the item is damaged, defective, incorrect, or significantly different from the listing. Keep the return authorization, shipping receipt, tracking number, photos of the item, and copies of all customer-service messages.

    Shipping, Tracking, and Delivery Issues

    LightInTheBox ships internationally, so delivery times can vary by product, country, shipping method, customs processing, carrier delays, and local delivery conditions. If the tracking information has not updated, check My Orders first and then submit a ticket if the order appears delayed or missing.

    If the package says delivered but you did not receive it, check your delivery location, mailbox, neighbors, building office, carrier delivery photo, and tracking details before submitting a ticket. Save screenshots of tracking information in case customer service asks for them.

    Product Quality, Sizing, and Photos

    For clothing, costumes, shoes, dresses, and other size-sensitive items, compare the product size chart, order details, and item received before requesting help. Sizing may vary by product and region, so include measurements and photos if the item does not match the listing or size chart.

    For damaged, defective, or incorrect items, take clear photos of the item, packaging, labels, defects, and any model or SKU information. Customer service may need photo evidence before approving a return, replacement, or refund.

    Payment, Coupons, and Account Help

    If you see a payment error, duplicate charge, failed coupon, missing credit, or account issue, save screenshots before refreshing or trying again. For billing questions, include the payment method, transaction date, amount, currency, and order number if available.

    If you believe a LightInTheBox-related charge is unauthorized, contact your card issuer or payment provider using the phone number on the back of your card. Also review your LightInTheBox order history to see whether the charge matches a recent purchase.

    LightInTheBox Reviews and Complaints

    CustomerServiceNumbers.com currently shows 0 LightInTheBox reviews and complaints. If you have contacted LightInTheBox customer service, you can leave a review below to help other shoppers understand what to expect when submitting tickets about orders, shipping, returns, refunds, product quality, sizing, payments, or account access.

    Because there are no visible LightInTheBox reviews yet on this page, CustomerServiceNumbers.com is not summarizing customer sentiment at this time. New reviews may help identify common praise, complaints, shipping concerns, return issues, refund delays, product-quality problems, or successful resolutions.

    Safety and Privacy Tips

    Do not post your full address, phone number, email address, full order number, tracking number, payment details, account password, confirmation code, or other private information in a public review or comment. If you describe a charge, include only a partial descriptor and the general issue, not your full card details.

    Be cautious of fake customer-service numbers, fake refund messages, suspicious tracking links, social media impersonators, and websites pretending to be LightInTheBox. Use the official LightInTheBox website, app, Help Center, and My Orders support tools before sharing account or payment information.

    Reviews and comments may be moderated for profanity, spam, and personally identifiable information. Keep your review focused on your customer service experience and avoid sharing private account details.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service contact information since 2004. We provide company contact details, support guidance, and a place for customers to share reviews, complaints, and service experiences.

    Share Your LightInTheBox Customer Service Experience

    Have you contacted LightInTheBox about an order, shipping delay, return, refund, damaged item, sizing issue, payment problem, coupon, account login, or missing package? Share your review below so other shoppers can learn from your experience.

    Disclaimer

    CustomerServiceNumbers.com is not affiliated with LightInTheBox, LightInTheBox Holding Co., Ltd., or any LightInTheBox marketplace seller, carrier, payment provider, or app store. Contact information is provided for informational purposes and may change. Always verify order support, return instructions, payment details, and refund information through the official LightInTheBox website, app, or Help Center before sharing private information or sending a return.

  • Luxottica Customer Service Phone Number & Reviews

    Luxottica customer service questions are usually best handled through the specific EssilorLuxottica brand, store, retailer, insurance plan, or online order channel involved. Use the verified support routes below for eyewear orders, prescription glasses, sunglasses, contact lenses, warranty claims, repairs, returns, store complaints, privacy concerns, and customer reviews.

    How to Contact Luxottica Customer Service

    Luxottica is part of EssilorLuxottica, and many customer service issues are handled by the specific retail or eyewear brand involved. Use the contact route that matches your order, store visit, warranty claim, or account.

    Important: The best customer service route depends on where you bought the eyewear and which brand or retailer handled the sale. A LensCrafters order, Ray-Ban.com order, Oakley warranty claim, Sunglass Hut purchase, Pearle Vision visit, Target Optical issue, EyeMed benefit question, or wholesale dealer order may each require a different support channel.

    Best Reasons to Contact Luxottica or an EssilorLuxottica Brand

    Customers may need support for:

    • Prescription eyeglasses or sunglasses orders
    • Ray-Ban, Oakley, Persol, Oliver Peoples, or other eyewear brand questions
    • LensCrafters, Sunglass Hut, Pearle Vision, Target Optical, ContactsDirect, or Glasses.com orders
    • Warranty claims, repairs, replacement parts, or spare parts
    • Returns, refunds, exchanges, or canceled orders
    • Prescription lens errors, fit problems, coating issues, or frame defects
    • Vision insurance, EyeMed, FSA, HSA, or out-of-network benefit questions
    • Eye exam, prescription upload, or optometrist-related concerns
    • Ray-Ban Meta, Oakley Meta, or other smart glasses support
    • Online account, shipping, delivery, tracking, or payment problems
    • Store complaints, service complaints, or corporate-owned retail issues
    • Privacy, consumer health data, or accessibility concerns

    Choose the Correct Luxottica Support Route

    Because Luxottica operates through many brands and retail channels, start with the company that sold the product or handled the service.

    For LensCrafters Orders or Store Issues

    Use LensCrafters customer service or the store where you purchased your eyewear. This is usually the best route for prescription glasses, eye exams, lenses, insurance benefits, in-store service, protection plans, returns, and online LensCrafters orders.

    For Ray-Ban Orders, Returns, or Repairs

    Use Ray-Ban customer service or the Ray-Ban support portal for Ray-Ban.com orders, return labels, warranty support, repairs, replacement parts, and Ray-Ban Meta smart glasses questions.

    For Oakley Orders, Warranty, or Prescription Eyewear

    Use Oakley customer service for Oakley.com orders, Oakley prescription eyewear, warranty claims, shopping support, returns, parts, and Oakley Meta support. If you bought Oakley products from an authorized retailer, the retailer may need to handle the first step of the warranty or return process.

    For Sunglass Hut Orders or Store Issues

    Use Sunglass Hut customer care for SunglassHut.com orders, retail store purchases, returns, exchanges, protection plans, counterfeit education, and missing or damaged shipments.

    For EyeMed Vision Benefits

    Use EyeMed directly for plan benefits, claims, member ID issues, eligibility, coverage, provider networks, or reimbursement. Do not post insurance IDs or plan documents in a public review.

    For Wholesale or Dealer Service

    Optical offices, authorized dealers, and wholesale customers may use Luxottica dealer or wholesale support. Consumers should generally use the brand, store, or online retailer where the product was purchased.

    Information to Have Ready Before Calling

    Before contacting Luxottica, EssilorLuxottica, or a related brand, gather:

    • The brand involved, such as Ray-Ban, Oakley, Persol, Oliver Peoples, LensCrafters, or Sunglass Hut
    • Where you purchased the product
    • Your order number, receipt, or warranty claim number
    • The email address used for the order
    • The model number, frame name, color code, size, or SKU
    • Prescription details only when using official support channels
    • Photos of the defect, damage, or incorrect product if support asks for them
    • Shipping, tracking, return label, or delivery confirmation details
    • Insurance, FSA, or HSA details only when using secure official channels
    • A short explanation of the issue and the resolution you are requesting

    Do not post prescription images, insurance cards, full order numbers, payment details, health information, phone numbers, addresses, or email addresses in a public review.

    Luxottica Warranty, Repair, and Replacement Parts Help

    Warranty and repair support depends on the brand and where the eyewear was purchased. Ray-Ban, Oakley, Sunglass Hut, LensCrafters, Pearle Vision, Target Optical, and other EssilorLuxottica brands may have different policies, return windows, protection plans, and proof-of-purchase rules.

    For warranty or repair issues:

    • Start with the brand or store where the eyewear was purchased.
    • Keep your receipt, order confirmation, and warranty paperwork.
    • Take clear photos of the frame, lenses, hinges, coating, scratch, crack, or defect.
    • Do not mail eyewear to any address until support gives you written instructions.
    • Ask whether the issue is covered by warranty, protection plan, paid repair, or replacement program.
    • Keep return tracking information until the claim is complete.

    Some warranty decisions may depend on whether the issue is considered a manufacturing defect, normal wear, accidental damage, prescription-lens issue, unauthorized alteration, improper fit, or damage from misuse.

    Prescription, Eye Exam, Insurance, FSA, and HSA Questions

    Eyewear and contact lens orders may involve prescriptions, vision insurance, FSA/HSA payments, and eye exam records. Use only secure official support channels for these issues.

    For prescription or insurance problems, have ready:

    • Your prescription or contact lens box information
    • Your eye care provider’s name and office information, if needed
    • Your insurance provider and plan information
    • Your order number or store receipt
    • Any explanation of benefits, claim form, or reimbursement paperwork

    Do not post prescription details, eye exam records, insurance IDs, FSA/HSA cards, medical history, birth dates, or doctor information in public comments.

    Ray-Ban Meta, Oakley Meta, and Smart Glasses Support

    Smart glasses may involve eyewear, lenses, prescription information, device setup, app pairing, Meta account support, audio, camera, charging, privacy, and warranty issues. Start with the official Ray-Ban, Oakley, Meta, or brand-specific support route depending on the product and where it was purchased.

    For smart glasses support, do not post:

    • Serial numbers or device IDs
    • Meta account information
    • Videos or photos of bystanders
    • Prescription images
    • Private app screenshots
    • Warranty claim documents with personal information

    Smart glasses can raise additional privacy concerns because they may include cameras, microphones, connected apps, and account data. Use official support channels for account, warranty, privacy, and device troubleshooting questions.

    Returns, Refunds, and Exchanges

    Return policies can vary by brand, product type, purchase location, prescription status, customization, sale item, protection plan, and whether the item was bought online or in store. Before sending anything back, check the exact return rules for the brand or retailer involved.

    For return or refund issues:

    • Use the order status or return portal for the correct brand.
    • Keep the original packaging, accessories, manuals, and proof of purchase.
    • Ask whether prescription lenses, custom products, sale items, or smart glasses have special return rules.
    • Use a trackable shipping method if instructed to mail a return.
    • Save written confirmation of refund timing, exchange approval, or store credit.

    If a charge remains unresolved after contacting the correct brand or retailer, contact your card issuer with your order records and support history.

    Store Complaints and Local Retail Issues

    If your issue happened at LensCrafters, Sunglass Hut, Pearle Vision, Target Optical, or another optical retail location, contact the local store first when the issue involves same-day service, pickup, fitting, lenses, exam scheduling, receipt problems, or store staff.

    For store complaints, document:

    • The store name and location
    • The date and time of your visit
    • The product, service, exam, or order involved
    • Your receipt or order confirmation
    • The issue and requested resolution
    • Any follow-up promised by the store or customer service

    Avoid posting employee names in a harassing or threatening way. Focus public reviews on the service issue, what happened, and whether the company resolved it.

    Luxottica Customer Service Reviews and Complaints

    The live CustomerServiceNumbers.com Luxottica Retail North America page currently has no submitted customer reviews. Because there are 0 CSN reviews at this time, this page should not claim that customers commonly praise or complain about specific Luxottica issues based on CSN feedback.

    Customers who have contacted Luxottica, EssilorLuxottica, or one of its related brands can help others by sharing reviews about:

    • Which brand or retailer they contacted
    • Whether the phone number, email, chat, or store support route worked
    • How warranty, repair, replacement, or parts requests were handled
    • Whether returns, refunds, or exchanges were handled clearly
    • How prescription, insurance, FSA, or HSA issues were handled
    • Whether online order, shipping, or tracking problems were resolved
    • Whether store complaints received follow-up
    • How smart glasses support or privacy issues were handled

    Privacy Warning Before Leaving a Luxottica Review

    Eyewear, vision care, and smart glasses issues can involve sensitive personal information. Please do not post:

    • Prescription images, eye exam records, or medical information
    • Doctor names, clinic names, or patient records
    • Insurance IDs, FSA/HSA details, claim forms, or benefit screenshots
    • Full order numbers, warranty claim numbers, tracking numbers, or repair case IDs
    • Credit card numbers, banking information, or payment screenshots
    • Home addresses, phone numbers, email addresses, or birth dates
    • Smart glasses serial numbers, Meta account details, photos, videos, or bystander information
    • Threatening, abusive, or harassing comments about store employees or support agents

    CustomerServiceNumbers.com moderates comments for profanity, spam, and private personal information.

    How to Escalate a Luxottica Complaint

    If your issue is not resolved after your first contact attempt:

    1. Contact the specific brand or retailer involved, such as LensCrafters, Ray-Ban, Oakley, Sunglass Hut, Pearle Vision, Target Optical, ContactsDirect, Glasses.com, or EyeMed.
    2. Use the order number, store receipt, warranty claim number, or repair case number when contacting support.
    3. Ask for written confirmation of warranty decisions, repair instructions, refund timing, or escalation notes.
    4. If the issue involves an in-store purchase, contact the local store and then customer care if the store cannot resolve it.
    5. If the issue involves prescription lenses, insurance, or eye exam records, use secure official channels only.
    6. Keep copies of receipts, emails, chat transcripts, warranty forms, return labels, tracking numbers, and refund confirmations.
    7. If the issue involves an unresolved card charge, contact your bank or credit card issuer with your records.

    Watch Out for Fake Luxottica, Ray-Ban, and Oakley Support Contacts

    Eyewear customers should be careful with fake support numbers, counterfeit discount sites, lookalike Ray-Ban or Oakley stores, social media ads, and repair scams. Use official brand websites when checking orders, warranty claims, repairs, or returns.

    Never give a stranger remote access to your phone or computer, and do not provide your full card number, insurance login, Meta account password, prescription image, or banking information to someone who contacts you unexpectedly about an eyewear order or refund.

    Luxottica Customer Service FAQs

    What is the Luxottica customer service phone number?

    For Luxottica wholesale or dealer service, optical trade materials list 1-800-422-2020. For consumer orders, use the specific brand or retailer involved, such as LensCrafters, Ray-Ban, Oakley, Sunglass Hut, Pearle Vision, Target Optical, ContactsDirect, Glasses.com, or EyeMed.

    What is the LensCrafters customer service phone number?

    LensCrafters lists customer service at 1-877-753-6727.

    What is the Ray-Ban customer service phone number?

    Ray-Ban lists customer service at 1-866-472-9226.

    What is the Oakley customer service phone number?

    Oakley lists customer service at 1-800-403-7449.

    What is the Sunglass Hut customer service phone number?

    Sunglass Hut lists customer service at 1-800-786-4527.

    Where is Luxottica Retail North America located?

    Luxottica Retail North America is commonly listed at 4000 Luxottica Place, Mason, OH 45040. For consumer issues, contact the specific brand, store, or online retailer that handled the order.

    Is Luxottica the same as EssilorLuxottica?

    Luxottica is part of EssilorLuxottica. Many current customer care resources are organized under EssilorLuxottica and its individual retail and eyewear brands.

    Is CustomerServiceNumbers.com affiliated with Luxottica?

    No. CustomerServiceNumbers.com is an independent customer service and review website and is not affiliated with Luxottica, Luxottica Retail North America, EssilorLuxottica, LensCrafters, Ray-Ban, Oakley, Sunglass Hut, EyeMed, or any related brand.

    Related Customer Service Resources

    Why Trust CustomerServiceNumbers.com

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact information, reviews, complaints, and support resources since 2004. The site is independently maintained and provides a place for customers to share service experiences and report problems.

    Share Your Experience with Luxottica

    Have you contacted Luxottica, EssilorLuxottica, LensCrafters, Ray-Ban, Oakley, Sunglass Hut, Pearle Vision, Target Optical, ContactsDirect, Glasses.com, EyeMed, or another related brand about eyewear, lenses, repairs, warranty claims, returns, insurance, smart glasses, or a store complaint? Share your experience below to help other customers understand what to expect.

    Please keep your review focused on customer service and do not post prescription images, medical records, insurance details, payment information, home addresses, phone numbers, email addresses, warranty claim numbers, smart glasses serial numbers, Meta account details, photos of bystanders, or private eye-health information.

    Page Update Note

    This Luxottica customer service page was updated on July 3, 2026, to remove unsupported review claims, update customer-service routing, replace outdated address guidance, add brand-specific support options, and improve privacy warnings for prescriptions, insurance, eyewear warranties, repairs, and smart glasses.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Luxottica, Luxottica Retail North America, EssilorLuxottica, LensCrafters, Ray-Ban, Oakley, Sunglass Hut, EyeMed, or any related company. This page is for informational and review purposes only. Contact details, support options, warranty terms, repair policies, return rules, insurance processes, privacy policies, and smart glasses support procedures can change. Always confirm current information through the official brand, retailer, insurer, store, or support channel before sharing personal, prescription, medical, insurance, payment, or account information.

  • Reach Maidenform Customer Service – Reviews And Complaints

    Before purchasing Maidenform products, it’s important to be aware of Maidenform’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    Maidenform Customer Service Reviews and Complaints

    When considering purchasing Maidenform bras, shapewear, or other intimate apparel, it’s helpful to review Maidenform customer service reviews and complaints. Maidenform is a well-known brand that offers a wide range of undergarments designed for comfort, support, and style. The company has received various feedback from customers regarding their support and service. Reviews often highlight the quality and fit of Maidenform products, the variety of styles available, and the durability of their items, while some complaints focus on issues like sizing consistency, return policies, and customer support responsiveness. Comparing Maidenform with competitors like Victoria’s Secret, Spanx, and Bali can provide a broader perspective on customer service experiences in the intimate apparel industry. Products are available at Macy’s, and Amazon.

    How to Contact Maidenform

    To contact Maidenform, you can use the following information:

    • General Customer Service Phone Number: 1-800-832-0594
    • Order and Product Support: 1-800-832-0594 (same number, select appropriate option)
    • Customer Service Hours: Monday – Saturday, 8 AM – 10 PM ET
    • Corporate Office Address: Hanesbrands Inc., 1000 East Hanes Mill Road, Winston-Salem, NC 27105 (Maidenform is a subsidiary of Hanesbrands)
    • Website: www.maidenform.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Maidenform products for your intimate apparel needs.

    Note: This website listing is not associated with Hanesbrands Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Maidenform does not provide support services directly through this website. For any questions or concerns about Maidenform products, contact their customer service representative directly.

  • Reach Maui Jim Customer Service – Reviews And Complaints

    Before purchasing Maui Jim sunglasses for your eyewear needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Maui Jim is a premium eyewear brand known for its high-quality polarized sunglasses, which are designed to offer superior clarity, color enhancement, and eye protection.

    How to Contact Maui Jim

    You can reach Maui Jim customer service using the following details:

    • Phone Number (Customer Support): 1-888-666-5905
    • Chat: Available on the Maui Jim website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 7:30 AM to 7 PM (CT); Saturday, 8 AM to 4:30 PM (CT).
    • Corporate Address: Maui Jim, Inc., One Aloha Lane, Peoria, IL 61615, USA
    • Website: https://www.mauijim.com/

    Maui Jim Customer Support Reviews and Complaints

    When considering purchasing Maui Jim sunglasses, it’s helpful to review their customer service feedback. Maui Jim competes with other premium eyewear brands such as Ray-Ban, Oakley, Costa Del Mar, and Persol. Customer reviews often highlight the exceptional clarity, comfort, and durability of Maui Jim sunglasses, particularly praising the brand’s PolarizedPlus2 lens technology, which enhances colors and reduces glare. Many customers appreciate the quality of materials used in Maui Jim products, as well as the brand’s customer-friendly warranty and repair services. However, some complaints focus on the higher price point, limited availability of certain styles, and occasional delays in customer service responses.
    Comparing Maui Jim with other premium eyewear brands like Ray-Ban, Oakley, Sunglass Hut, Costa Del Mar, and Persol can help you determine which brand offers the best combination of style, eye protection, and customer support for your sunglasses needs.

    Other companies in the clothing and fashion industry include Ed Hardy, Lacoste, Lucky, Luminox, and Jon Hart.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with Maui Jim, Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach Isotoner Customer Service – Reviews And Complaints

    Before purchasing Isotoner products, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Isotoner is a well-known brand offering a wide range of accessories such as gloves, slippers, and umbrellas, designed for comfort and practicality.

    How to Contact Isotoner

    You can reach Isotoner customer service using the following details:

    • Phone Number: 1-888-593-1879
    • Email Support: Isotoner offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 5 PM ET
    • Corporate Address: Totes Isotoner Corporation, 9655 International Blvd., Cincinnati, OH 45246
    • Website: https://www.totes-isotoner.com/

    Isotoner Customer Support Reviews and Complaints

    When considering purchasing Isotoner products, it’s helpful to review their customer service feedback. Isotoner competes with other accessory brands like UGG, Columbia, REI, and North Face. Customer reviews often highlight the quality, comfort, and durability of Isotoner products, particularly for those seeking reliable cold-weather accessories. However, some complaints focus on issues related to customer service, product sizing, and returns.
    Comparing Isotoner with other accessory brands can help you determine which offers the best products, pricing, and customer support for your needs. Evaluating customer reviews and complaints is an important step in making an informed decision about purchasing Isotoner products.

    Other companies in the clothing and fashion industry include Ed Hardy, Lacoste, Lucky, Luminox, and Jon Hart.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Isotoner products.
    Note: This website listing is not associated with Isotoner. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Isotoner does not provide support services directly through this website. For any questions or concerns about Isotoner products or services, contact their customer service representative directly.

  • Van Cleef & Arpels Customer Service – Complaints And Reviews

    Before purchasing luxury jewelry or timepieces from Van Cleef & Arpels, it’s important to be aware of Van Cleef & Arpels’ customer service, including the contact information, reviews, ratings, and complaints listed below.

    Van Cleef & Arpels Customer Support Reviews and Complaints

    When considering purchasing high-end jewelry, watches, or other luxury goods from Van Cleef & Arpels, it’s helpful to review Van Cleef & Arpels customer service reviews and complaints. Van Cleef & Arpels is a world-renowned luxury brand known for its exquisite craftsmanship, timeless designs, and exclusive collections. The company has received various feedback from customers regarding their shopping experience and service. Reviews often highlight the quality and artistry of the jewelry, the elegance of the boutiques, and the personalized service provided by staff, while some complaints focus on issues like product availability, repair services, and customer support responsiveness. Comparing Van Cleef & Arpels with other luxury brands like Kay, Cartier, Tiffany & Co., and Bulgari can provide a broader perspective on customer service experiences in the luxury jewelry industry.

    How to Contact Van Cleef & Arpels

    To contact Van Cleef & Arpels, you can use the following information:

    • General Customer Service Phone Number: 1-877-826-2533
    • Email Support: Van Cleef & Arpels offers support through their online contact form and email.
    • Customer Service Hours: Monday – Friday, 9 AM – 7 PM ET; Saturday, 10 AM – 6 PM ET
    • Corporate Office Address: Van Cleef & Arpels, 744 Fifth Avenue, New York, NY 10019
    • Website: www.vancleefarpels.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing luxury goods from Van Cleef & Arpels.

    Note: This website listing is not associated with Van Cleef & Arpels or Richemont Group. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Van Cleef & Arpels does not provide support services directly through this website. For any questions or concerns about Van Cleef & Arpels products or services, contact their customer service representative directly.

  • Ermenegildo Zegna / ZEGNA Customer Service: Orders, Returns & Reviews

    If you need help with a ZEGNA order, return, refund, shipping issue, boutique purchase, product defect, size question, alteration request, Su Misura service, fragrance return, online account problem, or customer service complaint, the fastest path is to contact ZEGNA Customer Care or the boutique where the purchase was made. ZEGNA is the current consumer-facing brand name for the luxury fashion house historically known as Ermenegildo Zegna.

    Verified ZEGNA Customer Service Contact Information

    Choose the Correct Support Route

    ZEGNA support depends on whether your issue involves an online order, boutique purchase, return, product defect, alteration, made-to-measure service, or account problem.

    • Online order, shipping, delivery, return, refund, or account issue: Contact ZEGNA Customer Care at 1-833-242-0670 or email customer.care@zegna.com.
    • Boutique purchase: Contact or visit the boutique where the purchase was made, especially for in-store returns, alterations, repairs, and product review.
    • Product defect or quality concern: Visit the closest ZEGNA boutique or contact Customer Care with photos and the product code.
    • Return request for an online order: Use the ZEGNA returns process and follow the return instructions included with the order.
    • Fragrance return: Review ZEGNA’s fragrance return rules carefully because fragrance items may have special restrictions.
    • Order cancellation or shipping change: Contact Customer Care quickly, but ZEGNA says orders are prepared quickly and may not be changed once placed.
    • Su Misura or made-to-measure service: Contact the boutique that handled the service or use the store locator to book an appointment.
    • Corporate, careers, or investor inquiry: Use Zegna Group corporate contacts rather than ZEGNA Customer Care.

    Information To Gather Before Contacting ZEGNA

    Having the right information ready can help ZEGNA locate your order, purchase, boutique visit, or product issue more quickly.

    • Order number or confirmation email
    • Email address used to place the order
    • Full name and shipping address on the order
    • Tracking number and delivery status
    • Product name, product code, size, color, and style details
    • Receipt or proof of purchase
    • Boutique location, if purchased in store
    • Photos of any defect, damage, incorrect item, tag, label, packaging, or product code
    • Return form, return label, or UPS tracking number
    • Payment method and transaction date if the issue involves billing
    • Previous customer-care case number, email thread, or boutique contact name

    Common Reasons Customers Contact ZEGNA

    • Checking order status or tracking
    • Reporting a delayed, missing, or damaged shipment
    • Starting a return
    • Checking refund status
    • Asking about product availability, sizing, or fit
    • Getting help with a faulty or damaged item
    • Asking about boutique purchases or in-store returns
    • Scheduling boutique appointments
    • Questions about Su Misura or made-to-measure clothing
    • Alteration, repair, or product-care questions
    • Online checkout, PayPal, card, or technical issues
    • Account login, password reset, or email verification issues
    • Fragrance return or sealed-product questions

    ZEGNA Online Order and Shipping Help

    For online order questions, contact ZEGNA Customer Care at 1-833-242-0670 or email customer.care@zegna.com. ZEGNA says customers can check order progress through the link in the confirmation email or through the Order History section of My Account.

    ZEGNA’s U.S. shipping information says standard shipping generally takes 3-7 business days and express shipping generally takes 3-4 business days. Orders over $7,000 after tax may require a signature upon delivery. ZEGNA also says it does not deliver to P.O. boxes and generally delivers during normal working days and hours.

    Order Changes and Cancellations

    ZEGNA says it works quickly to prepare and ship orders, so it may not be able to accommodate cancellations or changes after an order is placed. This can include changes to items and shipping details. If you made a mistake, contact Customer Care immediately, but also review the return process in case the order cannot be changed before shipment.

    If your payment provider confirms a charge but you did not receive a ZEGNA order confirmation, contact Customer Care with the payment confirmation, email address, and transaction details.

    ZEGNA Returns and Refunds

    ZEGNA’s U.S. return policy allows eligible products to be returned within 30 calendar days from receipt. Returned items generally must be unused, unworn, unwashed, unaltered, undamaged, and include the identification tag with disposable seal still attached.

    Online returns should follow the instructions included with the shipment and may use the prepaid UPS label included in the package. ZEGNA says returns must be accompanied by the return form and original receipt included in the package. If you choose your own courier, use a trackable and insured shipping service because you may be responsible for the package until it is received.

    ZEGNA’s U.S. return page lists the U.S. online return destination as DSV/Zegna, 1009 West Middlesex Ave, Port Reading, NJ 07064. Use the return label and instructions provided with your order rather than guessing where to send a return.

    In-Store Purchases and Boutique Returns

    ZEGNA says purchases made in Ermenegildo Zegna stores are not handled through the online return process. If you purchased from a boutique, return to one of the ZEGNA boutiques or contact the boutique where the purchase was made for guidance.

    For in-store purchases, bring the item, receipt, tags, packaging, and any alteration or service documentation. If the issue involves a defect, fit problem, alteration, repair, or product review, the boutique may need to inspect the item in person.

    Faulty, Damaged, or Incorrect Products

    If you believe a ZEGNA product is faulty, damaged, incorrect, or not as expected, contact Customer Care or visit a ZEGNA boutique. ZEGNA’s FAQ recommends having photos of the entire item, close-up photos of the issue, and the product code available.

    Do not wear, alter, wash, repair, or remove tags from the item before ZEGNA reviews the issue. Keep all packaging, receipts, return forms, tracking records, and photos until the issue is resolved.

    Fragrance, Hygiene, and Sealed Product Returns

    ZEGNA’s FAQ includes special rules for fragrance and certain sealed products. Fragrances and fragrance refills may need to be returned in person at a ZEGNA boutique and must remain sealed and unopened. ZEGNA also says some sealed products, such as underwear or fragrances, may not be accepted for return once opened for hygiene reasons.

    If you purchased fragrance or another hygiene-sensitive item, contact Customer Care before shipping it back. Do not use a merchandise return label for fragrance unless ZEGNA specifically instructs you to do so.

    Su Misura, Alterations, and Product Care

    If your issue involves Su Misura, made-to-measure clothing, tailoring, alterations, or product care, contact the ZEGNA boutique that handled the service. Bring the garment, receipt, service notes, fitting details, and photos if the issue is visible.

    Luxury garments can be affected by fabric type, construction, cleaning method, and prior alterations. Follow the care label and boutique guidance carefully before cleaning, pressing, altering, or repairing an item.

    Watch Out for Fake ZEGNA Websites, Counterfeit Items, and Support Scams

    Because ZEGNA is a luxury brand, shoppers should be cautious of fake websites, counterfeit items, unauthorized sellers, social media ads, fake clearance offers, and suspicious support numbers. Use ZEGNA.com, an official boutique, or an authorized retailer when possible.

    • Be cautious of websites offering unrealistic discounts on ZEGNA suits, shoes, bags, fragrances, or accessories.
    • Do not call random ZEGNA support numbers found in ads, comments, or suspicious shopping pages.
    • Do not send returns to an address unless it appears in your official ZEGNA return instructions or is confirmed by ZEGNA Customer Care.
    • Do not share full credit card numbers, account passwords, or verification codes with suspicious callers or emails.
    • Check the domain carefully before entering payment details or account information.
    • If you believe you bought from a fake website or see an unauthorized charge, contact your bank, card issuer, PayPal, or payment provider promptly.

    How to Escalate a ZEGNA Customer Service Problem

    1. Start with the correct route: Contact Customer Care for online orders and the boutique for boutique purchases, tailoring, or in-store service.
    2. Use the current customer-care number: Call 1-833-242-0670 during customer-care hours.
    3. Email documentation: Send order number, photos, receipts, product code, tracking number, and a clear explanation to customer.care@zegna.com.
    4. Ask for a case number: Keep a record of every phone call, email, return request, and boutique visit.
    5. Do not miss return windows: Start the return or complaint process as soon as possible, especially for online purchases with a 30-day return window.
    6. Return through the official process: Use ZEGNA’s provided return form and label when applicable.
    7. Ask for boutique review: For product-quality, alteration, or in-store purchase issues, request review by the boutique manager.
    8. Contact your payment provider if needed: If a charge is unauthorized or a refund is unresolved, contact your bank, card issuer, PayPal, or payment provider before the dispute deadline expires.

    ZEGNA Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows 0 out of 5 stars for Ermenegildo Zegna / ZEGNA based on 0 customer reviews. Because there are no ZEGNA reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend.

    If you have contacted ZEGNA about an online order, return, refund, boutique purchase, product defect, alteration, made-to-measure service, shipping issue, fragrance return, or customer-care response time, please share your experience below. Your review can help other shoppers understand what to expect before contacting ZEGNA.

    What To Expect When Contacting ZEGNA

    • ZEGNA Customer Care can help with online orders, shipping, returns, product questions, and account issues.
    • Boutique purchases may need to be handled through a ZEGNA boutique rather than the online return process.
    • Online orders may not be changeable once placed because ZEGNA prepares orders quickly.
    • Eligible online returns generally must be started within 30 calendar days from receipt.
    • Returned items must usually be unused, unworn, unwashed, unaltered, undamaged, and have tags and disposable seal attached.
    • Fragrance and hygiene-sensitive items may have stricter return rules.
    • Product defect questions may require photos and the product code.
    • Luxury purchases should be documented with receipts, packaging, tags, and written customer-care confirmations.

    Frequently Asked Questions About ZEGNA Customer Service

    What is the ZEGNA customer service phone number?

    ZEGNA U.S. Customer Care can be reached at 1-833-242-0670.

    What is the ZEGNA customer-care email address?

    ZEGNA customer care can be reached by email at customer.care@zegna.com.

    Is Ermenegildo Zegna the same as ZEGNA?

    Yes. ZEGNA is the current consumer-facing brand name used by the luxury fashion house historically known as Ermenegildo Zegna.

    Can I return a ZEGNA online order?

    Eligible online orders can generally be returned within 30 calendar days from receipt if the items are unused, unworn, unwashed, unaltered, undamaged, and have required tags and seals attached. Follow the return instructions included with the order.

    Can I return a ZEGNA boutique purchase by mail?

    ZEGNA says purchases made in Ermenegildo Zegna stores are not handled through the online return process. Contact or visit a ZEGNA boutique for in-store purchase returns or product review.

    Can I cancel or change a ZEGNA order after placing it?

    ZEGNA says orders are prepared quickly and it may not be able to accommodate cancellations or changes after an order is placed. Contact Customer Care immediately if you made a mistake.

    What should I do if my ZEGNA product is faulty?

    Visit a ZEGNA boutique or contact Customer Care with photos of the full item, close-up photos of the issue, proof of purchase, and the product code.

    Can CustomerServiceNumbers.com process my ZEGNA return?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access ZEGNA accounts, process returns, issue refunds, change orders, inspect products, or contact ZEGNA on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • ChargeOnMyCard.com – Research unfamiliar luxury retail, fashion, boutique, PayPal, or credit card charges.
    • ThinkItsAScam.com – Learn how to spot fake shopping websites, counterfeit offers, fake support numbers, and online retail scams.
    • ZeroStars.org – Read and share customer complaint experiences.
    • CSNDB.com – Find chat, text, and alternative support options.
    • Corporate Office Headquarters – Find corporate office contacts and complaint information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with ZEGNA, Ermenegildo Zegna Group, or Zegna Corporation.

    Share Your ZEGNA Customer Service Experience

    Have you contacted ZEGNA about an online order, return, refund, boutique purchase, faulty item, alteration, shipping issue, fragrance return, Su Misura service, or customer-care response time? Share your experience below to help other shoppers understand how ZEGNA handles customer service requests.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with ZEGNA, Ermenegildo Zegna Group, or Zegna Corporation. This page is provided for informational and review purposes only. Contact information, store policies, return rules, shipping details, product availability, and customer-care procedures may change. Always verify important details directly with ZEGNA before placing an order, returning merchandise, sharing payment information, or sending products back.

  • Reach Adore Me Customer Service – Reviews And Complaints

    Adore Me customers commonly need help canceling a recently placed order, returning lingerie or swimwear, obtaining a refund, locating a missing package, disputing an old VIP charge, using legacy store credit or resolving an A-List or Premier account issue.

    Adore Me ended its U.S. VIP monthly-charge program on February 28, 2026. U.S. customers no longer need to shop or skip each month to avoid the former VIP charge. Customers with older charges or credits should contact Adore Me Customer Care and request a written explanation of the balance and any available refund or gift-card conversion.

    How to Contact Adore Me Customer Service

    Adore Me identifies its website chatbot as the fastest support option. The online request form is useful when a customer needs to attach photographs of damaged or incorrect merchandise. Direct email is available but may take longer.

    The Victoria’s Secret & Co. corporate phone and Ohio headquarters are not Adore Me’s ordinary order, return or refund channels. Start with Adore Me Customer Care for a consumer transaction.

    Best Adore Me Support Route by Issue

    • Cancel an order placed less than 30 minutes ago: Sign in immediately, open Order History and use the cancellation button if it remains available.
    • Change a size, item, payment method or delivery address: Cancel within the 30-minute window and place a corrected order.
    • Return or exchange an item: Sign in through a web browser and use the Start Return/Exchange button in Order History.
    • Damaged, dirty, incorrect or missing item: Submit a request with the order number and clear photographs when applicable.
    • Late or missing shipment: Check the shipment email and Order History, then contact Customer Care.
    • Legacy VIP charge or store credit: Contact Customer Care and request a written account review.
    • A-List points or reward problem: Sign in and review the A-List section of the account before contacting Customer Care.
    • Premier membership question: Confirm the purchase date, one-year expiration and benefits shown in the account.
    • Former Elite subscription-box issue: Contact Customer Care about a box or charge processed before the program ended.
    • Retail-store purchase: Contact the store shown on the receipt before using online-order support.
    • Suspected unauthorized payment: Contact Adore Me to identify the order, then contact the card issuer if the transaction remains unrecognized.

    Information to Gather Before Contacting Adore Me

    • Customer name
    • Email address used for the account
    • Order number supplied privately
    • Order and delivery dates
    • Product name, color and size
    • Tracking number supplied privately
    • Amount and date of a disputed charge
    • Payment method without publishing the complete number
    • Return tracking information
    • Photographs of damaged, dirty or incorrect merchandise
    • VIP store-credit balance when applicable
    • A-List or Premier account information
    • Previous case or request number
    • The specific resolution requested

    Do not publish complete order numbers, payment-card numbers, passwords, account email addresses, home addresses, shipment labels or private sizing information in a public review.

    Adore Me VIP Membership Ended in the United States

    Adore Me discontinued its U.S. VIP Membership Program on February 28, 2026.

    The former program required participating customers to shop or skip within a monthly deadline to avoid a charge that became store credit. That requirement no longer applies to U.S. customers.

    Adore Me says:

    • The final U.S. VIP monthly charge occurred on February 6, 2026.
    • U.S. customers will not receive new monthly VIP charges.
    • The monthly skip button is no longer needed.
    • Former VIP benefits ended on February 28, 2026.
    • Legacy credits remain available according to the transition rules shown in the customer’s account.

    Adore Me’s U.S. VIP transition page says an unused store credit remains in the account for up to one year after issuance and is then converted to an e-gift card that does not expire.

    A separate Adore Me store-credit article says Customer Care may be able to refund certain legacy VIP credits that are older than 30 days but newer than one year. Because the wording and treatment can depend on the credit’s date and status, ask Customer Care to confirm:

    • The date each credit was issued
    • Whether it remains refundable
    • Whether it will convert to an e-gift card
    • Whether any expiration or usage restriction applies
    • Whether an earlier refund was already issued

    What to Do About an Old Adore Me VIP Charge

    1. Sign in to the Adore Me account.
    2. Review Order History, store credits and e-gift cards.
    3. Compare the charge date with the former monthly VIP schedule.
    4. Contact Customer Care at 1-800-433-2367.
    5. Ask which account and monthly period generated the charge.
    6. Ask whether the balance is refundable, spendable or scheduled for gift-card conversion.
    7. Request a case number and written confirmation.
    8. Keep screenshots of the balance and all support correspondence.

    If the company cannot connect the transaction to an authorized account or purchase, contact the bank or card issuer promptly. Do not post the complete bank statement or card number publicly.

    Adore Me Elite Subscription Box Program Ended

    Adore Me discontinued the Elite subscription-box program effective April 1, 2026.

    Adore Me says:

    • No additional subscription boxes will be released.
    • Future Elite subscription-box billing has stopped.
    • No cancellation action is required.
    • Boxes already processed or shipped may still be delivered.
    • The customer’s ordinary AdoreMe.com account remains active.

    A customer who sees an Elite-related charge should compare the date with the last box processed and contact Customer Care with the box and payment information.

    Adore Me A-List Rewards

    A-List is Adore Me’s current free U.S. rewards program. It is not the former monthly VIP program.

    Customers who create an A-List account begin at the Silver level and can move through Silver, Gold and Diamond tiers based on spending.

    Current features include:

    • Free enrollment
    • Points on eligible AdoreMe.com purchases
    • A $5 reward after earning 100 points
    • Free returns on eligible merchandise
    • Free standard shipping on qualifying U.S. orders of at least $75
    • Birthday benefits based on tier
    • Additional benefits based on tier and current program terms

    Points generally appear after an order ships and may take up to 72 hours to display. Purchases made as a guest do not earn points. Shipping, taxes, gift cards and the Premier fee do not qualify for points.

    Returning an order can cause the associated points to be removed and may result in a negative point balance.

    Adore Me Premier

    Adore Me Premier is an optional one-year shopping program separate from the free A-List rewards program.

    Adore Me currently describes Premier as:

    • Price: $12.95 for one year
    • Merchandise discount: 10% on qualifying purchases
    • Shipping benefit: Free standard shipping on qualifying orders of at least $50
    • Automatic renewal: No
    • Cancellation and refund: The one-time Premier charge is described as nonrefundable

    Before purchasing Premier:

    • Confirm that the order qualifies for the merchandise discount.
    • Confirm whether the merchandise total reaches the free-shipping minimum after rewards and promotions.
    • Save the purchase confirmation.
    • Note the one-year expiration date.

    A customer can belong to both A-List and Premier. Adore Me says the programs are designed to work together, with the better overlapping benefit applied when appropriate.

    How to Cancel or Change an Adore Me Order

    Adore Me currently allows approximately 30 minutes after an online order is placed for cancellation.

    To cancel:

    1. Sign in immediately.
    2. Open Order History.
    3. Select the new order.
    4. Use the cancellation button if it is still displayed.
    5. Save the cancellation confirmation.

    To change an address, size, item, payment method or other order detail during the 30-minute window, cancel the order, correct the information and place a new order.

    After the cancellation window closes, Adore Me says the warehouse is already processing the order. Customer Care may not be able to stop it.

    Adore Me states that a customer who cannot cancel may refuse delivery so that the package is returned to sender, with the refund issued as store credit. Contact Customer Care before relying on this option and obtain written instructions.

    Adore Me Returns and Exchanges

    Eligible merchandise can generally be returned or exchanged within 30 days after delivery.

    Start the request through a web browser:

    1. Sign in to the Adore Me account.
    2. Open My Orders.
    3. Select the applicable order.
    4. Choose Start Return/Exchange.
    5. Select each item being returned.
    6. Choose store credit for an exchange or the original payment method for a return.
    7. Print the return label.
    8. Package the merchandise securely.
    9. Save the tracking number and drop-off receipt.

    The Adore Me mobile app does not currently support starting a return or exchange. Use a web browser.

    Return Condition Requirements

    Returned merchandise should be:

    • New and unworn
    • Unwashed
    • Returned as a complete set when sold as a set
    • Returned with the garment tag attached
    • Returned with the protective strip intact on panties and swimwear
    • Sent using the authorized return label

    Adore Me may reject merchandise that was worn, washed, altered, returned without required tags or returned without the sanitary protective strip.

    Adore Me Return Fees

    • A-List member: No restocking fee on an eligible return
    • Non-A-List U.S. customer: A $5.95 restocking fee may be deducted for each returned item
    • U.S. exchange: Generally free for eligible items
    • Canadian exchange: $10.95 flat-rate charge per exchange order

    Adore Me says customers may make up to three exchanges connected with an original purchase.

    Final Sale Merchandise

    Final sale items generally cannot be returned for a refund.

    Certain final sale items may qualify for an exchange for the same product and color in another size while supplies last. The normal return button may not appear for those products, so contact Customer Care.

    Adore Me Refund Processing Time

    Adore Me says to allow up to 30 days after the returned merchandise reaches its facility for the return request to be processed.

    Keep:

    • The return authorization
    • The prepaid label
    • The shipment receipt
    • The carrier tracking record
    • The refund confirmation

    If tracking shows that the return was delivered but no refund appears after the stated processing period, submit a request with the tracking number and delivery date.

    Adore Me Exchange Store Credit

    When a customer chooses an exchange, Adore Me can provide store credit so the replacement order may be placed before the original merchandise reaches the warehouse.

    The original item must still be returned. Failure to send it back can result in an additional charge.

    Before using exchange credit:

    • Confirm the replacement size and style.
    • Confirm whether the credit covers shipping and taxes.
    • Return the original item by the deadline.
    • Save the return tracking information.

    Adore Me Shipping and Tracking

    Adore Me normally sends a shipment-confirmation email containing tracking information. Tracking is also available through Order History.

    Adore Me currently says:

    • Orders normally require one to two business days for warehouse processing.
    • Standard delivery varies by destination.
    • A-List members receive free U.S. standard shipping on qualifying orders of at least $75.
    • Premier members receive free U.S. standard shipping on qualifying orders of at least $50.
    • Other U.S. orders generally carry a $5.95 standard-shipping charge.
    • Canadian standard shipping generally costs $10.95.

    A newly generated label may take up to 24 hours to show carrier movement.

    Adore Me Package Is Late, Missing or Returned to Sender

    1. Review the shipment-confirmation email.
    2. Open Order History and select Track Package.
    3. Check whether the carrier reports a delay, delivery attempt or return to sender.
    4. Confirm the shipping address shown on the order.
    5. Check the delivery location and ask household members.
    6. Contact the carrier when a delivery scan appears incorrect.
    7. Contact Adore Me Customer Care if the package remains missing or is returning to the warehouse.

    Do not publish the complete tracking number or delivery address in a review.

    Missing, Damaged, Dirty or Incorrect Adore Me Item

    Contact Customer Care promptly when:

    • An item listed as shipped was missing from the package.
    • The wrong color, style or size arrived.
    • The product was damaged.
    • The product appeared dirty or previously worn.
    • Part of a matching set was missing.
    • An item went out of stock during processing.

    Provide:

    • The order number privately
    • The affected product name
    • A photograph of the product and tag
    • A photograph showing the damage, dirt or incorrect item
    • A photograph of the packaging when relevant
    • The requested resolution

    If an item became unavailable during processing, Adore Me may provide a voucher for a replacement. A customer who prefers a refund to the original payment method should contact Customer Care and state that preference.

    Adore Me Product Quality or Safety Concern

    Adore Me does not publish a general apparel warranty comparable to a manufacturer warranty for an appliance or electronic product. Ordinary defects are handled through Customer Care, returns and exchanges.

    For a possible product-safety problem:

    1. Stop using the item when continued use could cause injury.
    2. Keep the garment, tags and packaging.
    3. Record the product name, size, lot or label information and purchase date.
    4. Photograph the condition without including intimate photographs.
    5. Contact Adore Me Customer Care.
    6. Check the U.S. Consumer Product Safety Commission recall database when appropriate.

    Do not mail a product to the New York corporate office or the parent-company headquarters unless Adore Me provides written instructions.

    How to File an Adore Me Complaint

    1. Identify the issue. Determine whether it involves an order, shipment, return, refund, store credit, A-List reward, Premier purchase, old VIP charge or former Elite box.
    2. Gather documentation. Save receipts, order history, tracking, account balances, photographs and support messages.
    3. Use the chatbot or request form. Written contact creates a record of the issue.
    4. Call Customer Care. Use 1-800-433-2367 during current telephone hours.
    5. Request a case number. Keep follow-up communication connected to that case.
    6. State the requested resolution. Ask for cancellation, replacement, return approval, refund, account correction, credit conversion or a written explanation.
    7. Request escalation. Ask for supervisory or specialist review when the first response does not resolve the problem.
    8. Confirm the outcome in writing. Save any promised refund amount, date or replacement information.

    Information to Include in an Adore Me Complaint

    • Order date
    • Order number supplied privately
    • Product and size
    • Charge date and amount
    • Shipment or return tracking
    • Date Customer Care was first contacted
    • Previous request or case number
    • Relevant photographs
    • Legacy VIP or Elite program information when applicable
    • The exact outcome requested

    How to Escalate an Unresolved Adore Me Refund or Billing Complaint

    1. Reply through the existing Customer Care request.
    2. Provide the order and charge information securely.
    3. Provide cancellation, return or delivery confirmation.
    4. Ask which policy applies to the transaction.
    5. Ask for the decision and reason in writing.
    6. Request supervisor review.
    7. Allow the stated return-processing period when merchandise was mailed back.
    8. Contact the payment provider if a transaction remains unauthorized or an approved refund does not appear.

    Do not use a chargeback as a substitute for returning merchandise that you received and agreed to purchase. A bank dispute should accurately describe what occurred.

    Adore Me Company Information

    • Company: Adore Me, Inc.
    • Parent company: Victoria’s Secret & Co.
    • Adore Me principal business address: 401 Broadway, 12th Floor, New York, NY 10013
    • Adore Me Customer Care: 1-800-433-2367
    • Parent-company world headquarters: Four Limited Parkway, Reynoldsburg, OH 43068
    • Parent-company corporate phone: 1-614-577-7000

    Victoria’s Secret & Co. acquired Adore Me in December 2022. Adore Me continues to operate as a separate consumer brand with its own website, Customer Care, orders, programs, stores and return procedures.

    The New York address is Adore Me’s principal business address. It is not automatically a walk-in return desk or customer-service center.

    The Ohio address is the parent company’s world headquarters. It is not the normal location for Adore Me returns, damaged-item claims or refund requests.

    For parent-company headquarters information, visit the Victoria’s Secret Corporate Office page.

    Adore Me Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows Adore Me with 3.0 out of 5 stars based on five reviews.

    The five visible reviews were submitted between January 2016 and March 2018.

    Visible review themes include:

    • Three reports involving the former VIP monthly-charge program, cancellation or requested refunds
    • One report of telephone holds exceeding 20 minutes without reaching a representative
    • One request to cancel an order shortly after it was placed
    • One reviewer who described the representative as friendly and said a credit was promised

    These reviews reflect the individual experiences reported by those customers. Three relate to the former VIP program, which Adore Me ended for U.S. customers on February 28, 2026. They should not be interpreted as evidence that new U.S. VIP monthly charges continue today.

    Adore Me Customer Service Frequently Asked Questions

    What is the Adore Me customer-service phone number?

    Call 1-800-433-2367 for Adore Me Customer Care.

    What are Adore Me’s customer-service hours?

    Adore Me currently lists telephone support Monday–Friday from 8:30 a.m.–8:30 p.m. Eastern Time.

    How do I email Adore Me?

    Email help@adoreme.com. Adore Me recommends its chatbot or online request form for faster written assistance.

    Did Adore Me discontinue VIP membership?

    Yes. The U.S. VIP Membership Program ended on February 28, 2026.

    Do I still have to skip the month with Adore Me?

    No. U.S. customers no longer have to shop or skip to avoid the former VIP monthly charge.

    What happened to my Adore Me VIP store credit?

    Adore Me says legacy credits remain in the account under its transition rules and may later convert to non-expiring e-gift cards. Contact Customer Care to confirm the exact status and refund eligibility of a specific credit.

    Did Adore Me end the Elite subscription box?

    Yes. Adore Me discontinued the Elite subscription-box program effective April 1, 2026, and says there will be no future box charges.

    Is Adore Me A-List free?

    Yes. A-List is the current free U.S. rewards program.

    Does Adore Me Premier renew automatically?

    No. Adore Me says the $12.95 Premier program lasts one year and does not automatically renew.

    Can I cancel an Adore Me order?

    An online order can generally be canceled through Order History during the first 30 minutes after placement.

    How long do I have to return an Adore Me order?

    Eligible items can generally be returned within 30 days after delivery.

    Does Adore Me charge a return fee?

    A-List members receive free returns on eligible merchandise. Nonmembers may have a $5.95 restocking fee deducted for each returned item.

    Can lingerie and swimwear be returned?

    Eligible items must be unworn, unwashed and returned with the garment tag and required sanitary protective strip intact. Final sale restrictions apply.

    How long does an Adore Me refund take?

    Adore Me says return processing can take up to 30 days after the return reaches its facility. The payment provider may require additional posting time after the refund is issued.

    Who owns Adore Me?

    Adore Me is owned by Victoria’s Secret & Co.

    Where is Adore Me headquartered?

    Adore Me’s principal place of business is listed as 401 Broadway, 12th Floor, New York, New York 10013.

    Related Lingerie and Fashion Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service contacts, company information, complaint routes, ratings and customer reviews since 2004.

    We are an independent consumer-help website and are not owned or operated by Adore Me, Victoria’s Secret & Co., an Adore Me store, shipping carrier, payment processor, rewards program or financial institution.

    Our goal is to help consumers identify the correct support route, understand current return and program rules, protect private order and payment information, document complaints and report whether an issue was resolved.

    Share Your Adore Me Customer Service Experience

    Have you contacted Adore Me about an order, cancellation, shipment, return, exchange, refund, store credit, A-List reward, Premier purchase, former VIP charge or former Elite subscription box?

    Leave a review below and explain:

    • Whether the purchase was made online or in a store
    • Which product or program was involved
    • Which support route you used
    • Whether a case number was created
    • Whether merchandise was returned
    • What refund, replacement or account correction was requested
    • What response Adore Me provided
    • Whether the issue was resolved

    Privacy warning: Do not publish complete order numbers, account email addresses, passwords, payment-card or bank-account information, tracking numbers, home addresses, return labels, private sizing measurements, photographs showing intimate areas, private support correspondence or copies of identity documents.

    Reviews and comments may be moderated for personally identifiable information, profanity, spam, impersonation, threats and other content that violates the commenting policy.

    Page Update Note

    This Adore Me customer service page was updated on July 23, 2026, to verify the customer-care number, weekday telephone hours, chatbot, request form and email; replace the outdated West 39th Street address with the current Broadway principal business address; identify Victoria’s Secret & Co. as Adore Me’s parent company; explain the February 2026 end of the U.S. VIP program and April 2026 end of the Elite subscription-box program; add current A-List and Premier information; clarify the 30-minute order-cancellation window, return deadlines, condition requirements, fees, exchange procedures, shipping, damaged merchandise, refunds, billing complaints and escalation; and accurately summarize the five reviews currently visible on CustomerServiceNumbers.com.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Adore Me, Adore Me, Inc., Victoria’s Secret & Co., A-List, Adore Me Premier, the former VIP Membership Program, the former Elite subscription-box program, an Adore Me retail store, shipping carrier, payment provider or financial institution.

    This page is provided for informational, complaint and review purposes only. CustomerServiceNumbers.com cannot cancel an order, issue a refund, change an account, convert store credit, award reward points, locate a package, authorize a return, determine whether merchandise was used, investigate a payment or resolve a product-safety issue.

    Telephone numbers, hours, addresses, ownership, programs, rewards, prices, shipping thresholds, return deadlines, restocking fees, final sale rules, store-credit terms, refund procedures and corporate relationships can change. Confirm important information through Adore Me, Victoria’s Secret & Co., the customer’s account, the applicable purchase terms, the shipping carrier and the payment provider before taking action.