Category: Clothing Customer Service Information – Reviews

Clothing customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Givenchy Customer Service: Fashion, Beauty, Returns and Repairs

    Before purchasing Givenchy fashion, leather goods, fragrances, makeup, or skincare, it is helpful to know which customer-service team handles the product. Givenchy fashion and Givenchy Beauty operate separate websites, telephone numbers, order systems, and return policies.

    Givenchy fashion customer service handles clothing, handbags, shoes, jewelry, and accessories purchased through Givenchy.com. Givenchy Beauty separately handles fragrances, makeup, skincare, personalized beauty products, and orders placed through GivenchyBeauty.com.

    How to Contact Givenchy Customer Service

    Customers in the United States can use the following support information:

    Use the fashion number for clothing, bags, shoes, jewelry, fashion accessories, online fashion orders, boutique appointments, and repair requests.

    Use the Givenchy Beauty number for perfume, makeup, skincare, engraving, beauty samples, shade concerns, and orders placed through GivenchyBeauty.com.

    A department store, authorized retailer, beauty counter, marketplace seller, or payment provider may be responsible for purchases not made directly through a Givenchy website or boutique.

    Givenchy Fashion Order Support

    Givenchy fashion customer service can assist with:

    • Product availability
    • Sizing and fit
    • Online orders
    • Order tracking
    • Shipping questions
    • Returns and exchanges
    • Payment problems
    • Store appointments
    • Care instructions
    • Repairs
    • Authenticity concerns

    Have the order number, account email address, product name, size, color, purchase date, and delivery address available when requesting assistance.

    Do not send an account password, complete payment-card number, or card security code through email or a public review.

    Finding a Givenchy Product in a Store

    Givenchy product pages may display a “Find in Store” option for available sizes and colors. Store inventory changes frequently, so an item displayed online is not guaranteed to remain available.

    Customers can use the store locator to find the appropriate boutique or authorized retail location. Confirm availability directly with the store before traveling.

    An appointment request does not reserve a product unless the store separately confirms that it will hold the item.

    Givenchy Fashion Shipping

    Givenchy ships eligible fashion orders to residential addresses in the United States. Delivery limitations apply to locations such as P.O. boxes, hotels, university campuses, Puerto Rico, and APO or FPO addresses.

    Current delivery choices can include:

    • Complimentary ground delivery
    • Second-day delivery
    • Next-day delivery
    • Saturday delivery in eligible ZIP Codes
    • Same-day premium delivery in eligible New York City areas
    • Pickup at participating Givenchy boutiques

    Availability, cutoff times, delivery charges, and estimated arrival dates are displayed during checkout and can change.

    Ground delivery is generally estimated within four to six business days after the shipping-confirmation email. Additional processing may be required for payment review, fraud prevention, product availability, holidays, weather, or delivery restrictions.

    Givenchy sends order-status information by email. Customers can also track an order through their Givenchy account or online order-tracking page.

    Missing or Damaged Fashion Orders

    When a package is marked delivered but cannot be located:

    1. Review the delivery address on the confirmation.
    2. Check entrances, mailrooms, reception areas, and parcel lockers.
    3. Ask household members, neighbors, building staff, or receptionists.
    4. Review the carrier’s tracking details.
    5. Report the missing package to Givenchy Customer Service.

    For a damaged shipment, photograph:

    • The outside of the shipping box
    • The delivery label
    • The internal packaging
    • The entire product
    • The damaged area
    • Any missing accessories or documentation

    Keep the original packaging until Givenchy provides instructions.

    Givenchy Fashion Returns and Exchanges

    Eligible products ordered through Givenchy.com can be returned or exchanged without charge within 14 days after delivery.

    Givenchy currently allows one even exchange per online order, subject to product availability and the return conditions.

    Returned products must generally be:

    • Unworn and unused
    • In perfect condition
    • Complete with labels and accessories
    • Inside the original packaging
    • Accompanied by the receipt or delivery documentation

    A damaged, used, incomplete, altered, soiled, or improperly packaged product may not qualify for a refund or exchange.

    Returning a Givenchy Online Order by UPS

    Customers can create a return through Givenchy’s online return portal. A return number and prepaid UPS label are then provided.

    Place the product, original packaging, accessories, and delivery receipt inside the shipping box. Attach the approved label and retain the carrier receipt and tracking number.

    Do not send a return to a corporate office, boutique, or warehouse address without following Givenchy’s authorized return procedure.

    Returning an Online Order to a Givenchy Store

    Givenchy allows qualifying online fashion returns at selected U.S. boutiques. The available participating-store list is provided through Givenchy’s return instructions.

    Customers returning an online order in a boutique must present identification. A person returning the order on behalf of the purchaser must provide their own identification.

    The boutique performs a preliminary inspection and provides a return acknowledgment. The store does not issue the refund immediately. The product is sent for warehouse processing and quality review.

    Keep the store acknowledgment until the refund confirmation arrives.

    Returning a Purchase Made in a Store

    A purchase made in a Givenchy boutique must be handled through a Givenchy store.

    Givenchy states that eligible in-store purchases can generally be returned for store credit or exchanged within 14 days. The receipt and complete product packaging may be required.

    Products purchased from Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Nordstrom, or another authorized retailer are governed by that retailer’s return and exchange policy.

    Givenchy Fashion Refund Timing

    Givenchy states that the returned product is normally inspected within three business days after arrival at its workshop.

    Refund processing can take up to 14 business days after the return is received. After Givenchy issues the refund, the customer’s financial institution may need approximately three additional business days to display it.

    Refunds are issued to the original payment method and in the original transaction currency. Givenchy cannot generally send the refund to another card, account, or payment method.

    Givenchy Fashion Payments

    Givenchy.com accepts several payment methods for eligible U.S. orders, including:

    • Visa
    • Mastercard
    • American Express
    • Discover
    • JCB
    • China UnionPay
    • PayPal
    • Apple Pay
    • Klarna on eligible orders

    Givenchy’s current fashion support information states that gift cards are not accepted through Givenchy.com.

    The billing address should match the information maintained by the payment provider. Givenchy may perform additional verification before approving an order.

    A pending bank authorization is not always a completed charge. The bank or payment provider controls when an authorization is released after an order is canceled or declined.

    Klarna Orders

    Klarna is a separate payment provider. Klarna controls its payment schedule, account information, declined payments, and statement updates.

    Customers returning or canceling a Klarna purchase should first register the return or cancellation with Givenchy. Klarna then updates the payment schedule after receiving the transaction information.

    Use Klarna support for questions about payment dates, account details, late payments, or a refund that Givenchy has already issued to Klarna.

    Givenchy Product Care and Repairs

    Givenchy offers care and repair assistance for fashion products such as handbags, shoes, leather goods, jewelry, and accessories.

    A repair request can be started:

    • Through a Givenchy boutique
    • Through fashion customer service
    • Through the online care and repair form

    Prepare:

    • The date and place of purchase
    • The original receipt or invoice
    • The handbag or footwear serial number when applicable
    • Photographs of the front, back, interior, soles, and damaged area
    • A description of what happened
    • Previous repair or support information

    Givenchy states that its initial repair analysis can take up to 10 days. The assessment may consider the product’s age, condition, available materials, replacement hardware, workmanship, and whether the repair is covered.

    Repair costs can apply when the concern is outside the applicable warranty or results from wear, accidental damage, improper care, or inappropriate use.

    The product should not be shipped until Givenchy or a boutique provides instructions.

    Givenchy Fashion Warranty

    Givenchy products are covered by the applicable legal warranties beginning on the purchase date.

    Warranty support generally requires:

    • An authentic Givenchy product
    • Purchase through Givenchy.com, a Givenchy boutique, or an authorized retailer
    • The original invoice or acceptable proof of purchase

    Products purchased from unauthorized sellers may not qualify for Givenchy warranty or repair services.

    Givenchy may still offer paid maintenance or repair assistance outside warranty coverage when service is possible.

    Caring for Givenchy Leather Goods

    Givenchy recommends protecting leather goods from:

    • Water and moisture
    • Perfume and cosmetics
    • Household chemicals
    • Prolonged sunlight
    • Heat
    • Abrasive surfaces
    • Color transfer from materials such as denim

    Commercial leather cleaners can permanently damage certain Givenchy materials. Ask the care and repair team before applying a cleaning cream, waterproofing product, dye, polish, adhesive, or other treatment.

    Store the item in its original protective packaging in a dry location when it is not being used.

    Givenchy Authenticity and Counterfeit Products

    Givenchy states that authentic fashion products are sold through:

    • Givenchy boutiques
    • Givenchy.com
    • A selective network of approved retailers

    A significantly discounted price, vague description, missing proof of purchase, poor packaging, uneven stitching, or an unfamiliar seller may indicate a counterfeit product.

    Givenchy recommends reviewing the seller carefully before buying. Authentic items can include precise finishing, uniform stitching, properly embossed branding, product codes, and appropriate packaging, but counterfeiters may copy some of these details.

    The most reliable method is purchasing from Givenchy or an authorized retailer.

    Suspected counterfeit products can be reported to [contact@givenchy.com](mailto:contact@givenchy.com). Include the seller information and page address, but do not send payment information or identity documents unless Givenchy provides a secure procedure.

    Givenchy may not be able to provide a definitive authentication for every secondhand product based solely on photographs.

    Givenchy Beauty Customer Service

    Givenchy Beauty operates separately from Givenchy fashion. Its customer-service team assists with:

    • Fragrances
    • Makeup
    • Skincare
    • Shade and product advice
    • Beauty website orders
    • Shipping and tracking
    • Beauty returns
    • Engraved products
    • Samples and promotional gifts
    • Givenchy Society of Beauty accounts

    Givenchy Beauty advisors are available at 1-929-270-4073 Monday through Saturday from 8:00 AM to 8:00 PM ET.

    Customers can also submit a message through the Givenchy Beauty contact form.

    Givenchy Beauty Orders and Shipping

    GivenchyBeauty.com ships eligible orders through UPS to continental United States addresses.

    The beauty website does not currently ship to:

    • P.O. boxes
    • APO or FPO addresses
    • Canada
    • International destinations

    Current beauty delivery choices include complimentary UPS Ground and paid expedited options. The available price and delivery estimate are shown during checkout.

    Customers can track an order through the Order History section of their Givenchy Beauty account or through the tracking link in the shipping-confirmation email.

    Canceling or Changing a Givenchy Beauty Order

    Givenchy Beauty states that orders cannot be canceled, changed, or edited after the order has been placed and confirmed.

    This includes changes involving:

    • The product
    • The fragrance size
    • The makeup shade
    • The quantity
    • The delivery address
    • Engraving

    An unwanted order must generally be handled through the applicable return process after delivery.

    Review all products, shades, sizes, personalization, and delivery information carefully before submitting the purchase.

    Givenchy Beauty Returns and Refunds

    Givenchy Beauty accepts qualifying unopened or gently used products purchased through GivenchyBeauty.com within 30 days after receipt.

    Personalized and engraved products are final sale and cannot be returned or refunded.

    Givenchy Beauty website purchases cannot be exchanged and cannot be returned to a Givenchy fashion boutique, beauty counter, department store, or other retail location.

    To begin a beauty return:

    1. Use the Givenchy Beauty contact form.
    2. Request a return form from Customer Service.
    3. Place the completed form inside the package.
    4. Return the product in its original packaging.
    5. Use a trackable shipping service.

    The customer generally pays the return-shipping cost. Original shipping charges are not refunded.

    Givenchy Beauty states that return processing can take approximately 10 to 14 business days after the package is received.

    Do not send a product to the returns-processing address without first obtaining the required return form and instructions.

    Givenchy Beauty Foundation Returns

    Foundation purchased through GivenchyBeauty.com may qualify for complimentary return shipping when the shade is not suitable.

    Use the Beauty contact form to request a prepaid label and return form. Eligibility and instructions depend on the current foundation-return program.

    La Collection Particulière Try Before You Buy

    Selected La Collection Particulière fragrances may include a Try Before You Buy option.

    The customer receives a sample to test before opening the full-size fragrance. When the fragrance is not suitable, the unopened and unused full-size bottle may be returned according to the program instructions.

    A full-size bottle that has been opened or used may not qualify for a refund.

    Givenchy Beauty Samples and Promotional Gifts

    Givenchy Beauty offers complimentary samples with qualifying online purchases while supplies are available. Customers select from the samples offered in the shopping bag during checkout.

    Samples, promotional gifts, and gifts with purchase:

    • Are subject to availability
    • May require a qualifying purchase
    • Can be limited by customer or household
    • May not be replaced when inventory is exhausted
    • May not have a separate cash value

    Save a screenshot of the promotion when the offer is an important part of the purchase.

    Givenchy Society of Beauty

    My Givenchy Society of Beauty is Givenchy Beauty’s loyalty program. Available benefits can depend on the customer’s account activity, purchase history, membership level, country, and current program rules.

    Customers should use the Beauty customer-service team for concerns involving:

    • Missing beauty purchases
    • Account access
    • Membership benefits
    • Birthday or promotional offers
    • Duplicate beauty accounts
    • Beauty email preferences

    A Givenchy fashion account and a Givenchy Beauty account may not share the same order history, preferences, or loyalty information.

    Purchases From Department Stores and Other Retailers

    Givenchy products are sold through boutiques, department stores, beauty retailers, authorized websites, and other approved sellers.

    The retailer generally handles:

    • Order cancellation
    • Shipping
    • Returns and exchanges
    • Refund processing
    • Price adjustments
    • Store gift cards
    • Retailer loyalty rewards
    • Products damaged during retailer delivery

    A Givenchy department-store purchase cannot generally be returned through Givenchy.com or GivenchyBeauty.com.

    Use the receipt to identify the seller and follow that seller’s policy. Givenchy may still assist with an eligible manufacturing, care, authenticity, or warranty question.

    How to File a Givenchy Customer Service Complaint

    Customers with an unresolved fashion or beauty concern can use the following process:

    1. Identify the correct Givenchy division. Use fashion support for apparel and accessories and Beauty support for fragrance, makeup, and skincare.
    2. Identify the seller. A boutique, department store, beauty retailer, or marketplace seller may control the transaction.
    3. Save supporting records. Keep receipts, order confirmations, tracking information, photographs, return records, and previous messages.
    4. Use the appropriate customer-service number. Provide the order number and account email address.
    5. Request a case number. Record the representative’s name and the date of the interaction.
    6. State the requested resolution. Explain whether you want a return, exchange, repair review, refund update, missing-item investigation, or written explanation.
    7. Follow up through the online form. Include the original case number and concise supporting documentation.

    A useful complaint should include:

    • The product name
    • The purchase date
    • The seller or boutique
    • The order or receipt number
    • The delivery or return date
    • Previous case numbers
    • A concise timeline
    • The requested resolution

    Do not publish a payment-card number, account password, home address, private receipt, tracking number, or beauty-account information in a public review.

    About Givenchy

    Givenchy was founded in Paris in 1952 by Hubert de Givenchy. The Maison produces haute couture, ready-to-wear clothing, leather goods, handbags, shoes, jewelry, and fashion accessories.

    Givenchy Parfums was established in the 1950s and produces fragrances, makeup, and skincare. Its products include lines such as L’Interdit, Gentleman, Irresistible, Prisme Libre, Le Rouge, and Le Soin Noir.

    Givenchy and Givenchy Parfums are part of LVMH. Fashion and leather goods and perfumes and cosmetics are operated through separate LVMH business divisions, which is why customers encounter different Givenchy customer-service teams and policies.

    Givenchy Customer Reviews and Complaints

    Customer experiences can differ according to the product, seller, boutique, delivery carrier, purchase channel, return eligibility, and type of service requested.

    A useful Givenchy review should identify:

    • Whether the purchase involved fashion or beauty
    • The product and purchase date
    • The Givenchy website, boutique, or retailer involved
    • The order or service issue
    • The support channel used
    • Any case or return number
    • How Givenchy or the responsible retailer responded
    • Whether the concern was resolved

    Customers comparing luxury fashion brands may also find this CustomerServiceNumbers.com page helpful:

    Givenchy Customer Service Frequently Asked Questions

    What is the Givenchy fashion customer service phone number?

    Givenchy fashion customer service can be reached at 1-833-908-0147.

    What are Givenchy fashion customer-service hours?

    Givenchy lists fashion advisors Monday through Saturday from 10:00 AM to 9:00 PM ET.

    What is the Givenchy fashion customer service email?

    Fashion order and product questions can be sent to [contact.us@givenchy.com](mailto:contact.us@givenchy.com) or submitted through the online form.

    What is the Givenchy Beauty customer service number?

    Givenchy Beauty can be reached at 1-929-270-4073.

    What are Givenchy Beauty’s customer-service hours?

    Givenchy Beauty advisors are available Monday through Saturday from 8:00 AM to 8:00 PM ET.

    Are Givenchy fashion and Givenchy Beauty customer service the same?

    No. Givenchy fashion and Givenchy Beauty use separate websites, telephone numbers, order systems, and return procedures.

    How long do I have to return a Givenchy fashion order?

    Eligible Givenchy.com fashion orders can generally be returned or exchanged without charge within 14 days after delivery.

    Can I return a Givenchy online fashion order in a store?

    Qualifying online orders can be dropped off at selected Givenchy boutiques. The store does not issue the refund immediately; the return is sent for warehouse processing.

    How long does a Givenchy fashion refund take?

    Givenchy states that refund processing can take up to 14 business days after the return is received. The financial institution may require additional time to post the credit.

    Can I return Givenchy Beauty products?

    Qualifying unopened or gently used products purchased through GivenchyBeauty.com can generally be returned within 30 days of receipt.

    Can I return engraved Givenchy Beauty products?

    No. Personalized and engraved beauty products are final sale.

    Can I cancel a Givenchy Beauty order?

    Givenchy Beauty states that confirmed orders cannot be canceled, changed, or exchanged. An eligible product must be handled through the return process after delivery.

    Can Givenchy repair a handbag or pair of shoes?

    Givenchy accepts eligible repair requests through boutiques, Customer Service, and its online care form. Proof of purchase, serial information, and photographs may be required.

    Does Givenchy authenticate secondhand products?

    Givenchy recommends purchasing through its boutiques, official website, or authorized retailers. It may review authenticity concerns, but customers should not assume that every secondhand item can be conclusively authenticated from photographs.

    Can I use a gift card on Givenchy.com?

    Givenchy’s current fashion FAQ states that gift cards are not accepted for online fashion purchases.

    Who owns Givenchy?

    Givenchy is part of LVMH.

    Where is Givenchy headquartered?

    The historic Givenchy office and haute couture address is 3 Avenue George V in Paris. Givenchy Corporation’s U.S. registered office is listed at 19 East 57th Street, 8th Floor, New York, New York 10022.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Givenchy, Givenchy Corporation, Givenchy Parfums, LVMH, any Givenchy boutique, department store, authorized retailer, delivery carrier, Klarna, payment processor, or beauty counter.

    The information on this page is provided for general informational purposes and may change. Fashion orders, beauty purchases, returns, exchanges, repairs, refunds, payments, promotions, and warranties are governed by the applicable official terms and retailer policies.

    CustomerServiceNumbers.com also provides a rating, review, and comment section where visitors can describe their own experiences. Do not publish an order number, payment information, account password, home address, tracking number, private receipt, or other sensitive personal information in a public comment.