Maui Jim customers may need help with sunglasses, prescription eyewear, an online order, return, warranty claim, scratched or broken lenses, damaged frames, replacement nose pads, repair status, or questions about an authorized retailer. Maui Jim provides separate contact options for general questions and product repair assistance.
How to Contact Maui Jim Customer Service
- General Questions: 1-888-666-5905
- Repair / Customer Service: 1-888-666-5602
- Customer Care Email: customercare@mauijim.com
- Product Repair Email: repair.us@mauijim.com
- Support Hours: Maui Jim’s support resources list Monday-Friday, 7 a.m.-9 p.m. CT, and Saturday, 7:30 a.m.-4 p.m. CT. Sunday chat/email support is listed from 7:30 a.m.-4 p.m. CT.
- U.S. Repair / Mailing Address: Maui Jim, Inc., One Aloha Lane, Peoria, IL 61615
- Official Contact Page: Maui Jim Contact Us
- Customer Support Center: Maui Jim Customer Service
- Repairs: Start a Maui Jim Repair
- Retailer Locator: Find an Authorized Maui Jim Retailer
- Official Website: MauiJim.com
Maui Jim is a premium eyewear brand known for polarized sunglasses and its PolarizedPlus2 lens technology. Maui Jim became part of Kering Eyewear following Kering’s acquisition of the company in 2022. Maui Jim remains headquartered in Peoria, Illinois.
Best Maui Jim Support Route by Issue
- General product or order question: Call 1-888-666-5905 or contact Maui Jim Customer Care.
- Broken frame or damaged lenses: Start an online repair request before shipping the sunglasses.
- Warranty claim: Use Maui Jim’s repair process so the eyewear can be evaluated for warranty coverage.
- Replacement nose pads: Start through the repair form. Maui Jim says most replacement nose pads can be shipped directly at no charge.
- Return of a MauiJim.com purchase: Review the current return requirements and start the return within the applicable period.
- Prescription eyewear repair: Maui Jim may direct customers to an authorized optical retailer depending on the repair needed.
- Retail-store purchase: Keep the receipt and contact the retailer for store-specific return questions. Maui Jim can assist with eligible manufacturer warranty concerns.
- Finding authentic Maui Jim eyewear: Use the official retailer locator to find an authorized seller.
Maui Jim Repairs
Maui Jim provides repair service for accidental damage as well as products that may qualify for warranty coverage.
Customers should begin with the official Maui Jim Repairs page. The repair form guides customers through the process based on the sunglasses style and type of damage.
Maui Jim states that:
- Most replacement nose pads can be requested through the repair form and shipped directly at no charge.
- Frame, lens, and temple damage generally requires the sunglasses to be sent to the repair facility.
- Repairs are inspected for possible warranty coverage before applicable repair charges are processed.
- The eyewear must be authentic Maui Jim for Maui Jim to provide its repair options.
Before sending sunglasses for repair, record the model or style number and take photos of the eyewear. Keep the repair confirmation and shipping tracking information until the glasses are returned.
Maui Jim Warranty Coverage
Maui Jim currently provides a two-year limited warranty to the original purchaser for defects in materials and workmanship, subject to the company’s warranty terms.
Warranty coverage does not generally include:
- Normal wear
- Scratched lenses from use
- Accidental breakage
- Damage caused by improper or unreasonable use
- Products altered in a way that voids warranty coverage
Maui Jim determines warranty eligibility after inspecting the eyewear. Do not assume that a broken frame, scratched lens, or other damage automatically qualifies for a free replacement.
When submitting a possible warranty claim, have:
- The Maui Jim style or model number
- Purchase date
- Receipt or other proof of purchase
- Name of the authorized retailer
- Description of the defect
- Photos of the eyewear when useful
Maui Jim Lens and Frame Repair
Broken frames and damaged lenses generally need to be sent to Maui Jim for inspection and repair.
Repair pricing depends on the component and eyewear style. Maui Jim publishes current U.S. repair pricing through its Customer Service site. Because prices can change, check the current repair quote before shipping your sunglasses or approving paid service.
Scratched or accidentally damaged lenses are generally not covered by the standard manufacturer warranty, but Maui Jim may offer paid lens replacement through its repair department.
Maui Jim Replacement Nose Pads and Temples
Maui Jim provides replacement options for certain small components.
Most replacement nose pads can be requested through the online repair process and may be shipped directly at no charge when the part is available. Certain styles require the sunglasses to be sent to Maui Jim so technicians can replace the nose pads.
Temple replacement may also require the sunglasses to be sent to the repair facility, especially when there is additional frame damage.
Use Maui Jim’s official repair form rather than purchasing an unidentified replacement component based only on appearance. Parts can vary between styles.
Maui Jim Returns and Refunds
Maui Jim currently allows eligible sunglasses and merchandise purchased directly through the Maui Jim website to be returned for a refund within 30 days of purchase.
To qualify, Maui Jim states that merchandise must be returned in its original case and/or packaging and in perfect, resalable condition. Original shipping charges are not refundable.
Keep:
- Order confirmation
- Packing list
- Return label information
- Shipping receipt
- Tracking number
- Refund confirmation
Products purchased from another retailer may be subject to that retailer’s return policy rather than the MauiJim.com return process.
Maui Jim Prescription Sunglasses Support
Maui Jim offers many sunglasses with prescription-lens options, but prescription purchases and repairs can require an authorized optical retailer.
If both the frame and prescription lenses require service, Maui Jim advises customers to begin with a Maui Jim authorized optical retailer.
Use the official Maui Jim Retailer Locator and select an appropriate prescription retailer when needed.
Keep the prescription purchase receipt and information from the optical provider in case the retailer or Maui Jim needs to determine who should handle the repair.
Maui Jim Orders and Online Purchases
For a MauiJim.com order problem, gather the order number, email address used for the purchase, product style, and shipping information before contacting customer care.
Common reasons to contact Maui Jim include:
- Order status
- Shipping problem
- Incorrect merchandise
- Damaged shipment
- Return request
- Refund status
- Gift purchase
- Website or account problem
Do not publish an order number, payment information, account password, or private support correspondence in a public review.
How to Escalate a Maui Jim Customer Service Complaint
- Determine whether the issue involves an order, return, repair, warranty claim, prescription product, or retailer purchase.
- Use the appropriate Maui Jim customer-care or repair channel.
- Provide the model number, purchase date, proof of purchase, and a concise description of the problem.
- For repair or warranty concerns, complete the official repair process and save the repair information.
- Keep photographs, receipts, emails, shipping records, and tracking numbers.
- Ask for clarification if Maui Jim determines that damage is not covered by warranty.
- If the issue remains unresolved, follow up through the existing support or repair case so the previous history can be reviewed.
Maui Jim Customer Service Reviews and Complaints
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If you have contacted Maui Jim about an order, repair, warranty claim, damaged lenses, broken frame, prescription sunglasses, return, or another support issue, you can share your experience in the review section below.
Frequently Asked Questions
What is the Maui Jim customer-service phone number?
For general questions in the U.S., Maui Jim currently lists 1-888-666-5905. Maui Jim’s support resources also list 1-888-666-5602 for repair and customer-service assistance.
How do I email Maui Jim?
Maui Jim’s current U.S. contact page lists customercare@mauijim.com for general customer-care questions and repair.us@mauijim.com for product repairs.
What are Maui Jim customer-service hours?
Maui Jim’s current support resources list Monday-Friday from 7 a.m.-9 p.m. CT and Saturday from 7:30 a.m.-4 p.m. CT. Sunday support is listed for chat and email from 7:30 a.m.-4 p.m. CT.
How long is the Maui Jim warranty?
Maui Jim currently lists a two-year limited warranty for the original purchaser against defects in materials and workmanship, subject to the company’s warranty terms.
Does Maui Jim repair scratched lenses?
Scratched lenses are not generally covered by Maui Jim’s standard warranty, but paid replacement options may be available through the repair department.
Can I get free Maui Jim nose pads?
Maui Jim says most replacement nose pads can be sent directly to customers at no charge when the parts are available. Some styles must be mailed to Maui Jim for service.
Can I return Maui Jim sunglasses purchased online?
Eligible merchandise purchased directly from MauiJim.com may currently be returned within 30 days of purchase when it meets Maui Jim’s return requirements.
Who owns Maui Jim?
Maui Jim is part of Kering Eyewear. Kering Eyewear acquired Maui Jim in 2022.
Where is Maui Jim headquartered?
Maui Jim is headquartered in Peoria, Illinois. Its U.S. contact and repair materials list One Aloha Lane, Peoria, IL 61615.
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Share Your Maui Jim Customer Service Experience
If you contacted Maui Jim about sunglasses, prescription eyewear, an online purchase, return, refund, warranty claim, repair, scratched lenses, broken frames, replacement nose pads, or another customer-service concern, describe the product involved, which support method you used, how Maui Jim responded, and whether the issue was resolved.
Privacy warning: Do not publish your full order number, payment information, password, home address, private email correspondence, return label, repair paperwork containing personal information, or other sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Maui Jim, Maui Jim, Inc., Kering Eyewear, or Kering. CustomerServiceNumbers.com cannot access Maui Jim orders, process returns, repair sunglasses, approve warranty claims, replace lenses, issue refunds, or respond on behalf of Maui Jim. Phone numbers, support hours, repair pricing, warranty terms, return requirements, addresses, and service options can change. Verify important information through Maui Jim’s official support resources before mailing eyewear, making a payment, or relying on a warranty or return deadline.