Lacoste Customer Service, Returns and Order Help

Need help with a Lacoste order, return, exchange, refund, damaged item, or delivery problem? Lacoste provides telephone, contact-form, email, and online chat support for U.S. customers.

How to contact Lacoste customer service

Call Lacoste U.S. customer service at 1-800-452-2678. Customers can also email customerservice-us@lacoste.com, submit the official contact form, or use the chat option on Lacoste’s contact hub.

The main contact hub lists service availability as Monday through Sunday from 9:00 a.m. to 7:00 p.m. Eastern Time. However, Lacoste’s FAQ lists service until 8:00 p.m., and some store-page footers list Monday through Saturday from 9:00 a.m. to 7:00 p.m. Because the official pages are inconsistent, call between 9:00 a.m. and 7:00 p.m. Eastern or check the live chat status for current availability.

What to have ready before contacting Lacoste

Prepare the information related to the request:

• Lacoste order number
• Email address and phone number used for the order
• Product name, reference number, color, size, and quantity
• Order and delivery dates
• Tracking number for a delivery problem
• Original receipt or packing slip
• Photographs of damage, incorrect merchandise, or the shipping package
• Previous contact-form or customer-service messages
• The requested result, such as an order correction, replacement, return, exchange, or refund

Lacoste’s contact form accepts up to three attachments with a maximum size of 5 MB per file. Accepted formats include PDF, JPG, JPEG, PNG, and GIF.

How to change or cancel a Lacoste order

Contact Lacoste immediately if an order contains an incorrect shipping address, size, color, quantity, or product. Online orders can move into processing quickly, and Lacoste does not publish a guaranteed customer-cancellation window.

Have the order number and corrected information ready. If Lacoste cannot change or stop the order, ask whether the merchandise can be returned after delivery.

Lacoste may also cancel or refuse an order because of availability, pricing errors, quantity restrictions, suspected resale activity, or payment and address concerns. When applicable, the company says it will refund a canceled order.

Lacoste return policy

Lacoste provides a 30-day return period for eligible products purchased through its U.S. online store. The 30 days begin when the order is received.

Complete the return form, select the return reason, and use the return label supplied or generated for the order. Keep the return tracking number until the refund is complete.

Eligible merchandise should be returned unworn, unwashed, with the original tags or tickets attached, and with the packing slip or requested order documentation. Product-specific exclusions may apply.

Lacoste currently promotes free returns on many product and contact pages. However, a separate returns summary still says use of its return label may incur a $5 fee. Review the return confirmation and label before shipping to determine whether a fee applies to the specific order.

Items that may not be returnable

Products identified as Final Sale are not eligible for return. Current Lacoste underwear product pages also state that underwear cannot be returned, exchanged, or refunded.

Personalized, altered, worn, washed, damaged, or incomplete merchandise may also be restricted. Check the product page, order confirmation, promotion terms, and return instructions before removing tags or using the item.

Lacoste exchanges

Lacoste says eligible merchandise may be exchanged or refunded when returned during the applicable period. Exchange availability can depend on the purchase channel, item condition, current inventory, and whether the replacement size or color remains available.

Some online or gift transactions may not qualify for an exchange by mail. If a mailed exchange is unavailable, ask whether the item should be returned for a refund while a separate replacement order is placed.

Before traveling to a store, contact the location or customer service to confirm that the store can process the particular online, outlet, gift, or promotional purchase.

Lacoste gift returns

Lacoste says gift orders may generally be returned by mail with the supplied prepaid label or returned or exchanged in an eligible store within 30 days of delivery.

A mailed gift return is refunded to the original purchaser. Gift exchanges are not available by mail. If a gift recipient makes an eligible store return without choosing an exchange, Lacoste says the recipient may receive store credit.

Gift merchandise must be unworn, unwashed, have the original tickets attached, and be accompanied by the packing slip.

Damaged, defective, or incorrect Lacoste products

Contact Lacoste promptly if merchandise arrives damaged, appears defective, or does not match the order. Lacoste’s product guarantee says an item that arrives damaged can be returned without charge for a replacement.

Keep the merchandise, original packaging, tags, shipping carton, and packing materials until Lacoste provides instructions. Photograph:

• The complete product
• The damaged or defective area
• The product reference and size labels
• The outside and inside of the shipping carton
• The packing slip and incorrect merchandise, when applicable

Do not wear, wash, repair, or alter a disputed item before customer service reviews the concern.

Lacoste refunds

Eligible refunds are generally issued to the original payment method after Lacoste receives and processes the return. Original shipping charges and any applicable return-label fee may not be refunded.

Keep the carrier receipt and tracking number. If tracking confirms delivery to the return facility but no refund update arrives, contact Lacoste with the order number, returned items, tracking number, and delivery date.

Bank, credit-card, PayPal, and Klarna processing can add time after Lacoste approves the refund. Klarna customers should also check the Klarna app for an adjusted payment schedule following a partial or complete return.

Lacoste shipping and order tracking

Lacoste currently advertises free ground shipping on qualifying U.S. orders over $75. Its shipping summary estimates approximately 5-7 working days from order confirmation for standard delivery. Actual delivery depends on processing time, destination, inventory, weather, and carrier conditions.

Use Lacoste’s order-tracking page or sign in to the account used for the purchase. Guest-order tracking may require the order number, order email address, and the requested digits from the customer’s phone number.

If tracking shows delivery but the package cannot be located, check entrances, secure delivery areas, household members, neighbors, front-desk staff, mailrooms, and carrier notices. Contact the carrier and Lacoste if it remains missing.

Lacoste corporate address and ownership

Lacoste’s February 2026 U.S. privacy policy lists:

Lacoste USA, Inc.
136 Madison Avenue
New York, NY 10016
United States

The current address replaces the former 551 Madison Avenue address. It is a business and correspondence address, not automatically the correct destination for merchandise returns.

Lacoste is part of MF Brands Group, a privately owned Swiss group associated with Maus Frères. Lacoste announced that Éric Vallat became the brand’s CEO on September 1, 2025.

Privacy guidance for Lacoste reviews

Lacoste customer service reviews

As of August 18, 2026, this CustomerServiceNumbers.com page has a rating of 0 out of 5 stars based on 0 reviews. There are no published customer experiences, review dates, or reliable complaint themes to summarize.

If you leave a Lacoste review, identify the product type, approximate order date, purchase channel, problem experienced, support method used, response time, and final result. Do not publish private order, payment, or contact information.

Frequently asked questions

What is the Lacoste customer service number?

Call Lacoste U.S. customer service at 1-800-452-2678.

What are Lacoste’s customer service hours?

The main contact hub lists Monday-Sunday, 9:00 a.m.-7:00 p.m. Eastern Time. Lacoste’s FAQ lists service until 8:00 p.m., while some store-page footers omit Sunday. Check the contact hub for current chat and telephone availability.

What is the Lacoste customer service email?

Email customerservice-us@lacoste.com or use Lacoste’s contact form.

How long do I have to return a Lacoste order?

Eligible online purchases may generally be returned within 30 days of receiving the order. Merchandise must meet the applicable condition and product requirements.

Can final-sale Lacoste products be returned?

No. Lacoste states that products identified as final sale are not eligible for return.

Can Lacoste underwear be returned?

Current Lacoste underwear product pages state that underwear cannot be returned, exchanged, or refunded.

Where should I mail a Lacoste return?

Use the return label or destination supplied for the order. Do not mail merchandise to Lacoste’s New York business address unless customer service specifically authorizes it.

Related fashion customer service pages

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• Ferragamo customer service

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Lacoste, Lacoste USA, MF Brands Group, Maus Frères, or Lacoste retailers. Contact information, hours, shipping offers, return fees, exclusions, and refund procedures can change. Confirm important details through Lacoste’s official U.S. website. Information last reviewed August 18, 2026.