IZOD customer service can help with IZOD.com orders, shipping, returns, refunds, sizing, damaged merchandise, gift cards, rewards accounts and other online-store concerns.
IZOD does not currently publish a general customer-service telephone number on its official contact page. For assistance, email hello@izod.com, use the official contact form or begin an eligible return through the IZOD return portal.
IZOD Customer Service Contacts
- Customer-service email: hello@izod.com
- Official contact page: Contact IZOD
- IZOD Help Center: Visit the IZOD Help Center
- Start an online return: IZOD Return Portal
- Shipping information: Review IZOD Shipping
- Return and refund policy: Review the IZOD Refund Policy
- Account login: Sign In to an IZOD Account
- Rewards program: IZOD Rewards
- Privacy questions and requests: hello@izod.com
- Privacy preferences: Do Not Sell or Share My Information
- Website accessibility: IZOD Accessibility Information
- Online-store operator: Centric Brands LLC
- Centric Brands headquarters: 350 Fifth Avenue, New York, NY 10118
- IZOD brand owner: Authentic Brands Group
- Authentic Brands Group office: 1411 Broadway, 21st Floor, New York, NY 10018
- Official website: IZOD.com
The former IZOD telephone number 1-800-866-7292 and the former address at 100 Phoenix Avenue, Enfield, Connecticut are not currently published by IZOD.com as its online-store customer-service contacts.
Do not mail a return to Centric Brands, Authentic Brands Group or the former Connecticut address. Begin the return through IZOD’s official return portal and use the address shown on the authorized return label.
Choose the Correct IZOD Support Route
- IZOD.com order: Email hello@izod.com or use the online contact form.
- Start a return: Use the official IZOD return portal.
- Order cancellation: IZOD says orders normally cannot be canceled after checkout; return the product after delivery if it remains eligible.
- Damaged or incorrect online order: Photograph the item and packaging and email IZOD promptly.
- Purchase from Macy’s, Amazon, Kohl’s or another retailer: Contact that retailer for its return or refund policy.
- Older licensed IZOD product: Contact the retailer or the manufacturer identified on the label, packaging or warranty.
- Privacy request: Email hello@izod.com or use the privacy-preferences page.
- Accessibility barrier: Use the AudioEye accessibility tools and feedback route on IZOD.com.
- Suspected counterfeit: Contact the marketplace, payment provider and IZOD with the seller and product information.
Who Owns IZOD?
IZOD is owned by Authentic Brands Group, a brand-development and licensing company.
Centric Brands operates IZOD.com and is a major IZOD apparel licensee. Centric designs, manufactures, distributes and sells several IZOD product categories, including men’s and women’s apparel, sportswear, activewear and golf clothing.
Other licensed companies may make separate IZOD product categories.
This means the appropriate support route can depend on:
- The product category
- The manufacturer shown on the label
- The retailer that sold the product
- Whether the order was placed through IZOD.com
- The date of purchase
- The written return or warranty policy
An IZOD-branded umbrella, belt, watch, shoe, pet product or accessory may not have been manufactured or sold by the company operating IZOD.com.
Information to Have Before Contacting IZOD
- IZOD.com order number
- Purchaser name
- Email address used at checkout
- Purchase date
- Delivery date
- Product name
- Style or SKU number
- Size and color
- Amount paid
- Shipping address
- UPS tracking number
- Photographs of damage or defects
- Photograph of the product label
- Retailer receipt for a third-party purchase
- Previous customer-service messages
- The return, refund, replacement or other resolution requested
Do not publish order numbers, home addresses, tracking numbers, payment information, gift-card codes, account passwords or private customer-service messages in a public review.
How to Check an IZOD Order
Sign in to the IZOD account used for the order or review the order-confirmation email.
Search email folders for:
- IZOD order confirmation
- Shipping confirmation
- UPS tracking
- Delivery notification
- Return confirmation
- Refund confirmation
An order may have been placed as a guest and may not appear inside a newly created account.
Contact hello@izod.com if the payment was completed but no order confirmation can be found.
Can I Cancel an IZOD Order?
IZOD’s current policy says an order cannot normally be canceled after checkout.
Orders are sent automatically to the fulfillment process, and customer service may be unable to stop the shipment.
If the product is no longer wanted:
- Wait for delivery.
- Do not wear, wash or remove the tags.
- Confirm that the product is returnable.
- Start the return within 30 days after delivery.
- Use the authorized return label.
Do not refuse the package merely to avoid the return process. IZOD states that shipping charges can still apply to a refused delivery.
IZOD Order Confirmation Never Arrived
Before placing another order:
- Check spam, junk and promotional folders.
- Search for “IZOD” and the purchase amount.
- Confirm whether the payment is pending or posted.
- Check whether another email address was used.
- Contact hello@izod.com.
Include the purchaser name, approximate order time, charge amount and email addresses that may have been used.
Avoid placing a duplicate order until IZOD confirms whether the original transaction completed.
IZOD Shipping Costs and Delivery
IZOD currently uses UPS for U.S. online orders.
Current standard options include:
- Orders of $75 or more: Free UPS Ground shipping when the qualifying merchandise total reaches the threshold after discounts and before tax
- Orders below $75: $8.95 UPS Ground shipping
- Estimated UPS Ground transit: Approximately five to seven business days
- UPS two-day shipping: $24.99
Two-day orders must be received and processed by the stated cutoff to begin processing that business day.
Shipping estimates do not include order-verification and processing time.
IZOD currently does not offer international shipping through its U.S. website.
IZOD Order Is Delayed
A delivery may be delayed because of:
- Order verification
- Warehouse processing
- Weather
- Carrier volume
- Incorrect or incomplete address
- Remote delivery location
- Holiday closures
Check UPS tracking before contacting IZOD.
IZOD states that it is not responsible for compensating customers solely because of carrier delays.
Contact IZOD if:
- The order has not shipped after an unreasonable processing period.
- The tracking number is invalid.
- UPS confirms the package is lost.
- The package is returned to the warehouse.
- The wrong address appears on the order.
IZOD Package Is Marked Delivered but Missing
Check:
- Front and side doors
- Apartment package room
- Building front desk
- Neighbors
- Household members
- UPS delivery photograph or scan
- The address on the order confirmation
Contact UPS and then email IZOD if the package remains missing.
Do not post the delivery address or tracking number publicly.
IZOD Sent the Wrong or Damaged Item
For an incorrect or damaged delivery:
- Photograph the shipping box.
- Photograph the shipping label.
- Photograph the product and damage.
- Compare the style, size and color with the order confirmation.
- Keep all tags and packaging.
- Email hello@izod.com.
- Request a replacement, return or refund.
IZOD states that original shipping charges are normally nonrefundable unless it shipped the wrong item.
Do not wear or wash an incorrect product while waiting for a response.
IZOD Return Policy
Eligible IZOD.com purchases may be returned within 30 days after delivery.
To qualify, the merchandise must generally be:
- Unworn
- Unwashed
- In original condition
- With tags attached
- In the original packaging
- Accompanied by the receipt
Begin at:
A prepaid return label costs $8.95 and is deducted from the refund.
IZOD Products That Cannot Be Returned
Current exclusions include:
- Clearance merchandise
- Products marked final sale
- Undergarments
- Jewelry
- Gift cards
- Worn merchandise
- Washed merchandise
- Products returned after the permitted period
Final-sale products should be identified on the product page and order information.
Review the return status before removing tags or opening hygienic products.
Does IZOD Offer Exchanges?
The current refund policy references returns or exchanges for eligible products, but availability can depend on inventory and the return portal.
When a replacement size or color is needed:
- Open the return portal.
- Check whether an exchange option appears.
- Confirm that the desired item remains in stock.
- Review any price difference.
- Contact hello@izod.com if the exchange option is unavailable.
A new order may be required when an exchange cannot be processed.
How Long Does an IZOD Refund Take?
IZOD states that after a return arrives at its distribution center, customers should generally allow:
- Up to seven business days for return processing
- An additional three to five business days for the credit to appear on the payment statement
Rural or remote returns may take additional time.
Keep:
- Return confirmation
- Prepaid label
- UPS acceptance receipt
- Tracking number
- Warehouse-delivery confirmation
- Refund email
Contact IZOD if the return was delivered and no refund update appears after the normal processing period.
Returning an IZOD Product Purchased From Another Retailer
The IZOD.com return policy applies only to purchases made through IZOD.com.
For an IZOD item purchased from Macy’s, Amazon, Kohl’s or another store:
- Check the retailer shown on the receipt.
- Review that retailer’s return deadline.
- Confirm whether a marketplace seller fulfilled the purchase.
- Use the retailer’s return portal or store process.
- Keep the receipt and product tags.
IZOD.com may not be able to refund an order processed by another seller.
For Amazon purchases, identify whether the seller was Amazon or an independent marketplace merchant.
IZOD Sizing and Fit Problems
Sizing can vary among:
- Classic fit
- Slim fit
- Performance apparel
- Golf clothing
- Big and Tall products
- Men’s and women’s collections
- Licensed products sold by other retailers
Before ordering:
- Review the product-specific size chart.
- Read the fit description.
- Compare garment measurements with a similar item.
- Review fabric stretch and shrinkage instructions.
- Check whether the item is final sale.
Do not wash a poorly fitting product before deciding whether to return it.
IZOD Shirt Is Pilling, Shrinking or Fading
A clothing-quality complaint may involve:
- Pilling
- Premature fading
- Shrinkage
- Loose seams
- Broken buttons
- Fabric holes
- Collar distortion
- Peeling graphics
- Failed zipper or hardware
Before contacting support:
- Photograph the full garment.
- Photograph the affected area.
- Photograph the care and manufacturer labels.
- Record when and where it was purchased.
- Describe how it was washed and dried.
- Keep the receipt when available.
Contact the retailer first when it sold the product.
Email IZOD if it was purchased directly through IZOD.com.
Normal wear, incorrect washing, abrasion and age can affect whether a replacement or refund is offered.
Warranty Help for IZOD Umbrellas, Belts and Accessories
IZOD does not currently publish one universal warranty covering every licensed product category.
An IZOD-branded umbrella, belt, bag, watch, shoe or accessory may have been produced by a separate licensee.
Check:
- Manufacturer name on the product label
- Warranty card
- Retail packaging
- Receipt
- Retailer listing
- Importer or distributor information
Contact the seller or named manufacturer.
The current IZOD.com apparel return policy may not apply to an older licensed product purchased elsewhere.
IZOD Price Adjustment Policy
IZOD currently offers a one-time price adjustment on an eligible item when:
- The request is made within three days after purchase.
- The same style, size and color remain in stock.
- The item is offered at a lower eligible price.
Email hello@izod.com with:
- Order number
- Product name
- Style, size and color
- Lower price or promotion
Price adjustments are not available for:
- Clearance merchandise
- Flash sales and certain limited promotions
- Price differences at another retailer
IZOD E-Gift Card Help
For a missing or unusable IZOD e-gift card, have ready:
- Purchaser name
- Purchaser email
- Recipient email
- Purchase date
- Gift-card amount
- Order number
Check spam and promotional folders before contacting customer service.
Gift cards are nonrefundable.
Do not post a gift-card number, balance or redemption code in a public review.
IZOD Rewards Account Help
IZOD.com currently links to an online rewards program.
Account problems may involve:
- Missing rewards
- Incorrect email address
- Duplicate accounts
- Unable to log in
- Reward not applying at checkout
- Lost benefits after account deletion
Use the account login and contact hello@izod.com with the name and email connected to the account.
IZOD’s privacy policy warns that deleting an account can permanently remove access to loyalty benefits or credit balances.
How to Stop IZOD Marketing Emails or Text Messages
For promotional email:
- Select the unsubscribe link in an IZOD marketing email.
- Email hello@izod.com with the email address to remove.
For marketing text messages:
- Reply STOP to the promotional text.
- Follow the confirmation instructions.
Stopping marketing messages does not cancel an order or prevent necessary transaction emails.
IZOD Privacy and Account-Deletion Requests
Email hello@izod.com for applicable requests involving:
- Access to personal information
- Correction
- Deletion
- Account closure
- Advertising preferences
- Sale or sharing opt-out
- Marketing communications
Privacy correspondence may also be mailed to:
Centric Brands
350 Fifth Avenue, 6th Floor
New York, NY 10118
The customer may need to verify the email address associated with the account.
Do not send unnecessary identity documents or complete payment-card information.
IZOD Website Accessibility Help
IZOD uses AudioEye tools for accessibility monitoring and website feedback.
Use the accessibility icon or Help Desk when a disability-related barrier prevents access to:
- Product information
- Size charts
- Checkout
- Returns
- Account functions
- Customer-service forms
Include the page URL, device, browser, assistive technology and description of the barrier.
Do not include unrelated medical information.
Fake IZOD Website or Counterfeit Product
Warning signs include:
- Misspelled IZOD website address
- Prices far below normal retail offers
- Payment by gift card, cryptocurrency or wire transfer
- No return policy
- No customer-service contact
- Copied product photographs
- Seller cannot identify the manufacturer or licensee
- Request for remote access to a device
- Refund offer requiring bank-login credentials
Use IZOD.com or an established retailer.
Contact the seller and payment provider promptly if the order appears fraudulent or counterfeit.
Unfamiliar IZOD Charge
An unfamiliar charge may involve:
- IZOD.com order
- E-gift card
- Purchase by another authorized cardholder
- Marketplace order
- Temporary payment authorization
- Order placed under another email address
Review:
- Email receipts
- IZOD account history
- Amazon and retailer purchases
- Household card users
Email IZOD to identify a direct transaction.
Contact the card issuer promptly if a completed charge remains unauthorized.
How to Escalate an IZOD Complaint
- Determine whether the purchase was made through IZOD.com or another retailer.
- Collect the receipt, order number, product label and photographs.
- Email hello@izod.com.
- Use the official contact form when needed.
- State the return, refund, replacement or other resolution requested.
- Keep the complete email thread.
- Use the return portal before the 30-day deadline.
- Contact the retailer separately when it processed the purchase.
- Ask for management review when the initial response does not address the documented issue.
- Contact the payment provider promptly for an unauthorized transaction.
Written privacy or corporate correspondence related to IZOD.com may be sent to Centric Brands at 350 Fifth Avenue, New York, NY 10118.
Do not send merchandise to that address.
A review submitted to CustomerServiceNumbers.com does not contact IZOD, cancel an order, start a return, issue a refund or open a product complaint.
IZOD Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays two IZOD reviews with an overall rating of 2.0 out of 5.
Both reviews were submitted in 2016.
One reviewer reported that several IZOD pullover shirts began pilling after limited use.
The second reviewer asked about warranty coverage after a spoke broke on an older IZOD umbrella.
These reviews provide historical examples of clothing-quality and licensed-product concerns. They do not describe the current IZOD.com ordering or return process and are too old and limited to establish a current company-wide service trend.
The umbrella may have been produced by a separate IZOD licensee, so the appropriate support route may be the original retailer or the manufacturer identified on the product.
Current reviews may help readers understand experiences involving:
- IZOD.com customer service
- Email response
- Order fulfillment
- Shipping and delivery
- Returns and refunds
- Sizing and fit
- Fabric quality
- Final-sale products
- Gift cards
- Rewards accounts
- Third-party retailer purchases
- Complaint escalation
Frequently Asked Questions About IZOD Customer Service
What is the current IZOD customer-service phone number?
IZOD.com does not currently publish a general customer-service phone number on its official contact page. Email hello@izod.com or use the contact form.
Is 1-800-866-7292 still the IZOD customer-service number?
That older number is not currently published by IZOD.com as its online-store customer-service number.
What is the IZOD customer-service email?
Email hello@izod.com.
Can I cancel an IZOD order?
IZOD says orders cannot normally be canceled once checkout is completed. An eligible item can be returned after delivery.
How long do I have to return an IZOD.com order?
Eligible products can be returned within 30 days after delivery.
How much does an IZOD return cost?
The prepaid return-label fee is currently $8.95 and is deducted from the refund.
Can clearance products be returned?
No. Clearance and other products marked final sale are not eligible for return or exchange.
Can underwear or jewelry be returned?
No. IZOD identifies undergarments and jewelry as final-sale products.
Can I return an IZOD item purchased at Macy’s or Amazon through IZOD.com?
No. Purchases made through another retailer follow that retailer’s return policy.
How long does an IZOD refund take?
IZOD says return processing may take up to seven business days after warehouse receipt, followed by approximately three to five business days for the payment credit.
Does IZOD offer free shipping?
IZOD currently offers free UPS Ground shipping on qualifying orders of $75 or more.
Does IZOD ship internationally?
IZOD.com currently says international shipping is unavailable.
Does IZOD have a universal product warranty?
IZOD does not publish one general warranty covering every clothing and licensed-product category. Review the seller’s policy and the manufacturer information on the specific product.
Who owns IZOD?
Authentic Brands Group owns the IZOD brand.
Who operates IZOD.com?
Centric Brands operates IZOD.com and licenses major IZOD apparel categories.
Where is IZOD headquartered?
IZOD is a licensed brand rather than a standalone operating corporation. Centric Brands, the online-store operator, is headquartered at 350 Fifth Avenue, New York, NY 10118. Brand owner Authentic Brands Group is located at 1411 Broadway, New York, NY 10018.
Related Clothing and Retail Customer Service Pages
- Gap Customer Service
- American Eagle Customer Service
- Macy’s Customer Service
- Amazon Customer Service
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate support information and share real customer experiences since 2004. We independently organize official contact routes, current return policies, ownership information and reader-submitted reviews.
We are not owned by IZOD, Authentic Brands Group, Centric Brands, a licensee, retailer, marketplace seller or payment company.
Share Your IZOD Customer Service Experience
Have you contacted IZOD about an online order, delayed package, return, refund, sizing problem, damaged product, gift card, rewards account or product-quality concern?
Leave a factual review below and explain where the product was purchased, the support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include order numbers, tracking numbers, home addresses, payment information, gift-card codes, account passwords, private emails or personal information about a customer-service employee.
Page Update Note
This IZOD customer-service page was reviewed and fully updated on July 20, 2026.
The update removed the outdated telephone number and Connecticut address, added the current customer-service email, contact form, return portal, shipping and refund policies, and clarified the relationship among IZOD, Authentic Brands Group and Centric Brands.
The review section was corrected to reflect the two live reviews, current 2.0-out-of-5 rating and the actual age and subjects of the comments.
Last Updated: July 20, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with IZOD, Authentic Brands Group, Centric Brands, an IZOD licensee, retailer, marketplace seller, carrier or payment company. IZOD does not provide customer support through this website.
Customer-service contacts, shipping rates, free-shipping thresholds, return periods, return fees, final-sale exclusions, rewards benefits, product licensees, ownership and corporate addresses can change. Review the current product page, receipt, order confirmation and official IZOD policies.
This page cannot locate an order, cancel a purchase, authorize a return, identify a product licensee, approve a quality claim, issue a refund or determine whether normal wear is a manufacturing defect.
