Need help with a Fendi order, return, damaged item or repair request? Use the verified Fendi Client Services options below and have your order or purchase information ready.
Fendi Customer Service at a Glance
- U.S. customer service: 1-888-291-0163
- Phone hours: Weekdays, 10 a.m.–8 p.m. ET; Saturday, 9 a.m.–6 p.m. ET
- Contact form and chat: Fendi Contact Us
- Chat hours: Monday–Friday, 10 a.m.–8 p.m. ET; Saturday–Sunday, 9 a.m.–6 p.m. ET
- Order tracking: Track a Fendi order
- Online return form: Start a Fendi return
- Official website: Fendi United States
How to Contact Fendi Customer Service
Call Fendi Client Services at 1-888-291-0163 for questions about products, online orders, delivery, returns, appointments and available services.
Customers can also use the official Fendi contact form to send a written request or access the available messaging options. A written request is helpful when the issue requires photographs, receipts or other supporting documentation.
Information to Have Ready
- Your Fendi order number or purchase receipt
- The email address used for the order
- The product name, item code, size and color
- The purchase date and place of purchase
- Tracking or return information, when applicable
- Clear photographs if reporting damage or requesting a repair evaluation
- A concise description of the problem and requested resolution
Do not send full payment-card numbers, passwords or other unnecessary financial information.
Fendi Order Tracking and Delivery Help
Fendi sends shipping and tracking information by email after an online order ships. Customers can also use the official Fendi order-tracking page.
If tracking has not updated, the package appears lost or the delivery arrived damaged, contact Client Services with the order number, tracking number and delivery details. Retain the packaging and take photographs before discarding anything connected with a damaged delivery.
Fendi Returns, Exchanges and Refunds
Items purchased through Fendi.com may generally be returned or exchanged within 14 days after delivery. Eligible customers can use Fendi’s prepaid return service or return qualifying items at selected Fendi stores.
- Start the request through the official Fendi return form or the Orders section of a Fendi account.
- Products must generally remain unused and include their original tags, security seal, packaging and accessories.
- Personalized products cannot be returned or exchanged.
- Online exchanges are generally limited to the same product in another size or color at the same price.
- Fragrances must be unopened and cannot be returned or exchanged in a store.
- Keep the courier receipt and return-tracking information.
Fendi says returned merchandise may take up to five business days to inspect. After an accepted return, the refund is issued to the original payment method. Fendi estimates that the credit should appear approximately one week after the refund-confirmation email, although bank processing times vary.
Review the current Fendi return and refund policy before sending merchandise.
Before Returning a Fendi Product
The Fendi.com return policy applies to eligible online purchases. Products purchased from Harrods, Saks Fifth Avenue, another department store, an independent retailer or a resale platform may be governed by that seller’s return policy. Do not mail merchandise to Fendi’s corporate address. Use an authorized return label or instructions supplied by Fendi Client Services.
Fendi Repairs and After-Sales Service
For a damaged handbag, accessory, pair of shoes, sunglasses or another Fendi product, contact Client Services or use the official Fendi store locator to locate an authorized boutique.
Fendi’s after-sales process includes an examination of the product and its existing condition. Fendi then advises whether the requested service is feasible, whether warranty coverage may apply, the estimated time and any cost. Some products may require evaluation by specialists in Italy. Repair work proceeds only after the customer approves the proposed service.
Review the Fendi After-Sales Policy before leaving an item for evaluation. Remove personal belongings from bags, pockets and cases, and retain the after-sales service form or receipt.
How to Escalate a Fendi Complaint
- Call Client Services or submit the online contact form.
- Provide the order or purchase information and a concise timeline.
- Include photographs when reporting damage, condition or packaging problems.
- State the specific resolution being requested.
- Keep copies of emails, tracking records, receipts and repair forms.
- Follow up using the existing case rather than opening several separate requests.
For an in-store purchase, contact the selling boutique or retailer first. If the issue remains unresolved, ask Fendi Client Services whether the case can be reviewed or routed to an appropriate after-sales location.
Fendi Customer Service Reviews and Complaints
This CSN page currently displays a rating of 2.5 out of 5 stars based on two reviews. Both are older reviews concerning Fendi sunglasses, product durability and questions about possible repair or replacement.
Neither review describes the outcome of a completed customer-service case. Therefore, the two reviews should not be treated as evidence of a broader pattern involving Fendi shipping, returns or overall support.
About Fendi
Fendi is an Italian luxury fashion house founded in Rome in 1925. Its products include handbags, apparel, shoes, accessories, jewelry, watches, sunglasses and home collections. Fendi is one of the fashion and leather-goods Maisons within the LVMH Group.
- U.S. company: Fendi North America, Inc.
- Corporate address: 555 Madison Avenue, 15th Floor, New York, NY 10022
- Parent company: LVMH
The New York address is a corporate address and should not be used for merchandise returns unless Fendi provides written instructions directing a shipment there.
Related Luxury Fashion Customer Service Pages
- Gucci Customer Service
- Ferragamo Customer Service
- Dolce & Gabbana Customer Service
- Givenchy Customer Service
Frequently Asked Questions
What is the Fendi customer service phone number?
The U.S. Fendi Client Services number is 1-888-291-0163.
What are Fendi customer service hours?
Fendi lists phone service on weekdays from 10 a.m. to 8 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Online chat is listed Monday through Friday from 10 a.m. to 8 p.m. ET and Saturday and Sunday from 9 a.m. to 6 p.m. ET.
How long do I have to return a Fendi.com purchase?
Eligible Fendi.com purchases may generally be returned or exchanged within 14 days after delivery. Product condition and category restrictions apply.
Can a Fendi product be repaired?
Fendi evaluates after-sales requests individually. The company advises the customer about feasibility, warranty eligibility, estimated timing and cost before proceeding with an approved service.
Can I return a department-store purchase through Fendi.com?
The online return process is intended for eligible purchases made through Fendi.com. Contact the original retailer about its return policy and ask Fendi Client Services about available after-sales assistance.
Share Your Fendi Customer Service Experience
If you have contacted Fendi, share the product involved, how you contacted the company, approximately how long the response took and whether the matter was resolved.
Privacy reminder: Do not publish order numbers, receipts, tracking numbers, payment information, home addresses, email addresses or phone numbers in a public review.
Page update note: Fendi contact options, hours, return rules, after-sales information, corporate details and related links were checked on August 14, 2026.
Customer Service Numbers Disclaimer: CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Fendi or LVMH. Representatives of this website cannot access orders, authorize returns, issue refunds or arrange repairs. Contact Fendi or the original retailer directly for assistance.
