LightInTheBox is a global online retailer that sells clothing, dresses, shoes, accessories, home goods, lighting, electronics, beauty items, and other products. If you need LightInTheBox customer service for an order, shipping issue, return, refund, account login, payment problem, reviews, or complaints, use the online support options below.

LightInTheBox Customer Service and Support Options

Customer Service Phone Number: LightInTheBox does not list a public customer service phone number for general order support.
Order Support: Sign in to My Orders and open the order that needs help.

Customer Service Tickets: Submit a ticket from the order details page.
Response Time: LightInTheBox says it normally responds to tickets within 1 working day.
Service Record: Use your LightInTheBox account to check your customer-service history.

Accessibility Feedback: csfeedback@lightinthebox.com is listed for website accessibility issues.

Best Ways to Contact LightInTheBox

The best LightInTheBox support route depends on whether your issue involves an existing order, a return, a refund, delivery, account access, payment, or product quality.

Existing order: Sign in, go to My Orders, open the order details, and submit a ticket from that order.
Return request: Contact customer service first and wait for return authorization and instructions.

Refund question: Use the order support ticket connected to the purchase.
Shipping or tracking issue: Check My Orders and submit a ticket if the order is delayed or tracking is unclear.
Product quality issue: Submit photos and a description through customer service.

Cannot find your order: Use the Help Center option for orders that are not appearing in your account.

You can also visit the official LightInTheBox website, the LightInTheBox Contact page, the LightInTheBox Help Center, the LightInTheBox customer service support guide, the LightInTheBox Return Policy, and the LightInTheBox Imprint page.

LightInTheBox Office Address

LightInTheBox lists an office address on its official imprint page, but the page states that the address is not for returns. Do not send a return to this address unless LightInTheBox customer service specifically instructs you to do so.

Office Address Listed by LightInTheBox: 4 Pandan Crescent, #03-03 Logos eHub, Singapore 128475
Important Return Warning: LightInTheBox says to contact customer service for authorization and the correct return address before sending items back.

Before You Contact LightInTheBox Support

Having the right information ready can help LightInTheBox review your ticket faster.

Your LightInTheBox order number
The email address used to place the order
The item name, SKU, size, color, or product link
Tracking number and delivery carrier, if available
Photos of damaged, wrong, defective, or poor-quality items
A screenshot of any checkout, payment, coupon, or account error
The date the order was placed and the expected delivery date
A clear description of the issue and the resolution you are requesting

Common Reasons Customers Contact LightInTheBox

Order tracking or delivery delays
Missing packages or unclear tracking updates
Wrong item, wrong size, wrong color, or damaged item
Return authorization and return address questions
Refund status or refund timing
Product quality, sizing, or description concerns
Payment errors, coupon issues, or duplicate charges
Account login, password reset, or order not found
Rewards, credits, coupons, or wallet balance questions
Reporting suspicious messages or fake LightInTheBox offers

How to Get Help With a LightInTheBox Order

For order support, sign in to your LightInTheBox account and go to My Orders. Open the order details page for the order involved and use the available help options. LightInTheBox says different support options may appear depending on the order status, such as pending, unshipped, shipped, canceled, or delivered.

If you checked out with a different email address, used a social login, or cannot find the order, use the Help Center option for missing orders. Include the payment date, amount, email address, and any order confirmation you received.

Returns, Refunds, and Return Addresses

Do not mail products back to the office address, warehouse address, shipping-label address, or any address found online unless LightInTheBox customer service has approved the return and provided instructions. LightInTheBox says customers should contact customer service for authorization and the correct return address before sending items back.

For returns, include photos when the item is damaged, defective, incorrect, or significantly different from the listing. Keep the return authorization, shipping receipt, tracking number, photos of the item, and copies of all customer-service messages.

Shipping, Tracking, and Delivery Issues

LightInTheBox ships internationally, so delivery times can vary by product, country, shipping method, customs processing, carrier delays, and local delivery conditions. If the tracking information has not updated, check My Orders first and then submit a ticket if the order appears delayed or missing.

If the package says delivered but you did not receive it, check your delivery location, mailbox, neighbors, building office, carrier delivery photo, and tracking details before submitting a ticket. Save screenshots of tracking information in case customer service asks for them.

Product Quality, Sizing, and Photos

For clothing, costumes, shoes, dresses, and other size-sensitive items, compare the product size chart, order details, and item received before requesting help. Sizing may vary by product and region, so include measurements and photos if the item does not match the listing or size chart.

For damaged, defective, or incorrect items, take clear photos of the item, packaging, labels, defects, and any model or SKU information. Customer service may need photo evidence before approving a return, replacement, or refund.

Payment, Coupons, and Account Help

If you see a payment error, duplicate charge, failed coupon, missing credit, or account issue, save screenshots before refreshing or trying again. For billing questions, include the payment method, transaction date, amount, currency, and order number if available.

If you believe a LightInTheBox-related charge is unauthorized, contact your card issuer or payment provider using the phone number on the back of your card. Also review your LightInTheBox order history to see whether the charge matches a recent purchase.

LightInTheBox Reviews and Complaints

CustomerServiceNumbers.com currently shows 0 LightInTheBox reviews and complaints. If you have contacted LightInTheBox customer service, you can leave a review below to help other shoppers understand what to expect when submitting tickets about orders, shipping, returns, refunds, product quality, sizing, payments, or account access.

Because there are no visible LightInTheBox reviews yet on this page, CustomerServiceNumbers.com is not summarizing customer sentiment at this time. New reviews may help identify common praise, complaints, shipping concerns, return issues, refund delays, product-quality problems, or successful resolutions.

Safety and Privacy Tips

Do not post your full address, phone number, email address, full order number, tracking number, payment details, account password, confirmation code, or other private information in a public review or comment. If you describe a charge, include only a partial descriptor and the general issue, not your full card details.

Be cautious of fake customer-service numbers, fake refund messages, suspicious tracking links, social media impersonators, and websites pretending to be LightInTheBox. Use the official LightInTheBox website, app, Help Center, and My Orders support tools before sharing account or payment information.

Reviews and comments may be moderated for profanity, spam, and personally identifiable information. Keep your review focused on your customer service experience and avoid sharing private account details.

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Share Your LightInTheBox Customer Service Experience

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Disclaimer

CustomerServiceNumbers.com is not affiliated with LightInTheBox, LightInTheBox Holding Co., Ltd., or any LightInTheBox marketplace seller, carrier, payment provider, or app store. Contact information is provided for informational purposes and may change. Always verify order support, return instructions, payment details, and refund information through the official LightInTheBox website, app, or Help Center before sharing private information or sending a return.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

LightInTheBox Customer Service, Reviews and Complaints