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Aliexpress Customer Service

Rated 1.0 out of 5
May 8, 2014

I have never met with such complete incompetence in my life in dealing with Customer Service Alitalia over a simple matter. The details of the ticket mix up are too long and too many. Suffice it to say that I am 36 hours before boarding a plane from Rome to Florence and the e-ticket I was promised yesterday has yet to arrive. Calling today I was met with the same drill as the agent yesterday….”Don’t worry; it’ll be ok; your ticket will arrive”. Demands to speak to a supervisor were met with “he’s not available”. The background noise in the office sounded like they were operating from a tavern. The maddening repetitive music to sooth one’s anger only made you angrier. I wouldn’t fly on Alitalia, if it were the last airline in the world.

Avatar for Tina
Tina

Aliexpress Customer Service

Rated 3.0 out of 5
April 3, 2014

Hello,

We got 2 tickets from Iran. Right now, we are in Canada. One of the passengers wants to return on April 5th, but another one wants to stay, and changes the departure date. In order to do that, we went to the travel agent. They told us thickets should be separated first then you can change the date. Also, they told us we should do it from Iran. However, the ticket’s due is Saturday, April 5th, and Alitalia will be closed till Saturday since it is a holiday in Iran. I can not understand why both tickets have the same file , and we need to separate them. Also, I was wondering what we are supposed to do now?

Avatar for Ali
Ali
2.8
Rated 2.8 out of 5
2.8 out of 5 stars (based on 325 reviews)

Aliexpress Customer Service

Rated 1.0 out of 5
May 8, 2014

I have never met with such complete incompetence in my life in dealing with Customer Service Alitalia over a simple matter. The details of the ticket mix up are too long and too many. Suffice it to say that I am 36 hours before boarding a plane from Rome to Florence and the e-ticket I was promised yesterday has yet to arrive. Calling today I was met with the same drill as the agent yesterday….”Don’t worry; it’ll be ok; your ticket will arrive”. Demands to speak to a supervisor were met with “he’s not available”. The background noise in the office sounded like they were operating from a tavern. The maddening repetitive music to sooth one’s anger only made you angrier. I wouldn’t fly on Alitalia, if it were the last airline in the world.

Avatar for Tina
Tina

Aliexpress Customer Service

Rated 3.0 out of 5
April 3, 2014

Hello,

We got 2 tickets from Iran. Right now, we are in Canada. One of the passengers wants to return on April 5th, but another one wants to stay, and changes the departure date. In order to do that, we went to the travel agent. They told us thickets should be separated first then you can change the date. Also, they told us we should do it from Iran. However, the ticket’s due is Saturday, April 5th, and Alitalia will be closed till Saturday since it is a holiday in Iran. I can not understand why both tickets have the same file , and we need to separate them. Also, I was wondering what we are supposed to do now?

Avatar for Ali
Ali