Dooney & Bourke customers may need help with an online order, return, refund, handbag repair, damaged item, product registration, gift card, shipping problem, leather-care question, or suspected counterfeit product. Dooney & Bourke provides customer service by phone, email, an online contact form, order-tracking tools, and separate return and repair processes.
Dooney & Bourke Customer Service Contact Information
- Customer Service Phone: 1-800-347-5000
- Customer Service Email: service@dooney.com
- Online Contact Form: Dooney & Bourke Contact Us
- Customer Service Hours: Dooney & Bourke’s current Contact Us page does not publish fixed telephone hours; check the current website before calling.
- Returns: Dooney & Bourke Returns
- Repair Request: Dooney & Bourke Repair Request
- Order Status: Dooney & Bourke Orders & Payments
- Customer Correspondence Address: Dooney & Bourke, P.O. Box 841, Norwalk, CT 06855
- Official Website: Dooney.com
Customer-service hours update: The older Monday-Friday 8 AM-11 PM and Saturday-Sunday 9 AM-9 PM schedule previously shown on this CustomerServiceNumbers.com page is not currently published on Dooney & Bourke’s official Contact Us page. Rather than relying on outdated hours, customers should check the current contact page before calling.
Best Dooney & Bourke Support Route by Issue
- Online order: Check the order status first, then call 1-800-347-5000 or use the official Contact Us form.
- Return: Start through the official Dooney & Bourke return process within the applicable return window.
- Refund delay: Keep the return tracking number and contact Customer Service after confirming the return was delivered.
- Damaged or defective handbag: Photograph the product and submit a repair request or contact Customer Service.
- Older handbag needing repair: Use the Repair Request form so Dooney & Bourke can evaluate the item.
- Product guarantee: Register the product and review the current Dooney Guarantee.
- Suspected counterfeit: Preserve the seller information, listing, receipt, and product photographs and contact Dooney & Bourke.
- Leather-care question: Use the care instructions for the exact Dooney & Bourke material or collection.
Information to Have Before Contacting Dooney & Bourke
Gather:
- Order number
- Email address used for the purchase
- Product name or style number
- Purchase date
- Store or website where the item was purchased
- Receipt or order confirmation
- Shipping or return tracking number
- Photographs of a defect or damaged shipment
- Description of the problem
- Previous repair or customer-service information
For repair requests, photographs showing the complete product and the area requiring repair can help Dooney & Bourke evaluate the problem before providing next steps.
Do not publish order numbers, tracking numbers, home addresses, payment information, gift-card numbers, account passwords, private correspondence, or other sensitive information in a public review.
Dooney & Bourke Return Policy
Dooney & Bourke currently provides a 30-day return window for eligible merchandise.
Products must be returned in new and unused condition.
For domestic orders, Dooney & Bourke currently offers a flat-rate return service costing:
$10 plus applicable taxes
The return-shipping amount is deducted from the refund when the company’s online return process is used.
Original shipping and handling charges are not refundable.
Before returning merchandise:
- Locate the order number and email address used for the purchase.
- Start the return through Dooney.com’s current Returns page.
- Keep the merchandise unused and in appropriate condition.
- Follow the generated return instructions.
- Save the carrier tracking information.
- Keep the tracking number until the refund is complete.
How Long Does a Dooney & Bourke Refund Take?
Dooney & Bourke currently states that return processing usually takes approximately 5-10 business days after the returned package is received.
Processing can take longer during high-volume periods.
After Dooney & Bourke processes the refund, the customer’s bank or financial institution controls how quickly the credit appears.
If a return appears delayed:
- Check the carrier tracking.
- Confirm the date Dooney & Bourke received it.
- Allow the stated processing period.
- Check the original payment account.
- Contact Customer Service with the order and return information if the refund still does not appear.
International Dooney & Bourke Returns
Dooney & Bourke currently accepts qualifying international returns when unused merchandise is returned within 90 days after it is received.
International orders are processed using Global-e.
Dooney & Bourke directs international customers needing a return to contact the company for a return label and instructions.
The refund is generally credited through Global-e in the same currency and using the same exchange rate as the original purchase.
Original shipping and handling charges are not refundable.
The Dooney Guarantee
Dooney & Bourke currently provides what it calls the Dooney Guarantee.
The company states that its leather goods have an unconditional guarantee against defects in craftsmanship for one full year of normal use.
Customers should register qualifying merchandise after purchase to receive coverage under the current guarantee policy.
A craftsmanship defect is different from ordinary wear, accidental damage, staining, improper cleaning, or another problem that develops through use.
If a relatively new Dooney & Bourke product appears to have a construction defect:
- Keep the receipt or order confirmation.
- Register the product when required.
- Photograph the problem.
- Contact Dooney & Bourke or submit a Repair Request.
- Wait for instructions before shipping the product.
Dooney & Bourke Repair Program
Dooney & Bourke provides repair and replacement assistance in addition to its one-year craftsmanship guarantee.
Customers can begin by completing the official Repair Request form.
Dooney & Bourke currently asks customers to provide:
- Product information
- Photographs showing the item
- Photographs showing the defect or damage
- An explanation of the problem
After reviewing the request, the repair team provides the next steps by email.
Dooney & Bourke currently asks customers to allow approximately four to six weeks for a requested repair.
For merchandise purchased more than 30 days ago, customers can also contact service@dooney.com or call 1-800-347-5000 to ask about repair and replacement options.
Do not mail a handbag to Dooney & Bourke until the company provides current repair or shipping instructions.
Dooney & Bourke Product Registration
Customers can register qualifying Dooney & Bourke merchandise through the official Register My Dooney process.
Registration is particularly important because Dooney & Bourke states that products should be registered to receive coverage under its Dooney Guarantee.
Keep the original purchase documentation even after registering the product.
Registration does not necessarily mean that accidental damage, ordinary wear, stains, or every future repair will be covered without charge.
How to Identify Authentic Dooney & Bourke Products
Dooney & Bourke warns that counterfeit merchandise is sold through unauthorized sellers and websites.
The company currently recommends purchasing authentic merchandise through:
- Dooney.com
- ILoveDooney.com
- Dooney & Bourke stores
- Authorized department stores and resellers
Dooney & Bourke warns consumers to be cautious when an unknown website, online marketplace seller, or social-media advertisement offers merchandise at a price that appears unrealistically low.
When buying from a third-party seller, preserve:
- The product listing
- Seller information
- Receipt
- Payment record
- Product photographs
- Packaging and tags
Use the official Dooney & Bourke Counterfeit Products page when you suspect merchandise or a seller may not be authentic.
Suspected counterfeit products, websites, and sellers can also be reported to Dooney & Bourke at 1-800-347-5000 or through its official contact form.
Dooney & Bourke Order Status and Payment Help
Customers with a Dooney.com account can check an order through Order History.
Guest customers can track an order using the order number and email address.
Current accepted online payment methods include:
- Visa
- Mastercard
- American Express
- Discover
- Diner’s Club
- JCB
- Dooney & Bourke Gift Cards
- Afterpay
- Klarna
When an order is initially placed, Dooney & Bourke can authorize the total amount, creating a temporary hold on the payment card.
The company states that the card is charged when the order ships.
If an order ships in multiple packages, charges can also appear separately.
Dooney & Bourke Gift Card Refunds
When merchandise purchased with a Dooney & Bourke gift card is returned, Dooney & Bourke states that the applicable funds are returned to the gift card used for the purchase.
Prepaid credit cards are treated as credit cards rather than Dooney & Bourke gift cards.
Keep a gift card until every return and refund connected to its purchases has been completed.
Never post the complete gift-card number or related information in a public review.
Dooney & Bourke Shipping
Dooney & Bourke offers multiple U.S. shipping levels, including economy, standard, premium, and express service.
The company currently advises customers to allow approximately 24-72 hours for order processing before the shipping transit estimate begins.
Processing can take approximately four to five days during certain busy periods.
Delivery time can also be affected by:
- Order volume
- Weather
- Shipping destination
- Carrier delays
- Chosen shipping method
International orders are handled through Global-e and can have different shipping times, customs duties, taxes, and return procedures.
Dooney & Bourke Leather Care
Dooney & Bourke uses several different types of leather, coated fabrics, canvas, nylon, suede, and other materials.
Do not assume that a cleaner or conditioner appropriate for one collection is safe for another.
For example, some Dooney & Bourke leather collections require only gentle cleaning with a soft cloth, while particular materials should not receive creams, polishes, or conditioning products.
Use the care instructions associated with the exact product or collection.
Before cleaning an expensive handbag:
- Identify the collection and material.
- Read Dooney & Bourke’s current care guidance.
- Avoid household cleaners and harsh solvents.
- Do not saturate leather with water.
- Test only an approved method when appropriate.
If the item may have a craftsmanship defect rather than ordinary dirt or wear, contact Customer Service before attempting a treatment that could alter the product.
About Dooney & Bourke
Dooney & Bourke was founded in 1975 by Peter Dooney and Frederic Bourke, Jr.
The company began in Norwalk, Connecticut, with belts, suspenders, and small leather goods before expanding into handbags and accessories.
Dooney & Bourke currently describes itself as privately run and independent.
Its product categories now include:
- Handbags
- Wallets
- Crossbody bags
- Totes
- Satchels
- Travel products
- Shoes
- Small accessories
- Sports-licensed collections
The company’s current website continues to identify Norwalk, Connecticut as the center of its design heritage.
Dooney & Bourke Corporate and Mailing Information
Dooney & Bourke’s current Terms and Conditions list the following address for notices:
Dooney & Bourke
P.O. Box 841
Norwalk, CT 06855
1-800-347-5000
The older 1 Regent Street, Norwalk, CT 06855 address previously shown on this CustomerServiceNumbers.com page is not currently published as the company’s primary contact address on Dooney.com’s Contact Us or Terms pages.
For an order, return, refund, guarantee, or repair, use Dooney & Bourke’s specific online process instead of mailing merchandise to a corporate or correspondence address without instructions.
How to Escalate a Dooney & Bourke Customer Service Complaint
If the first contact does not resolve the problem:
- Gather the order number, receipt, product information, photographs, return tracking, and previous correspondence.
- Call 1-800-347-5000, email service@dooney.com, or use the official Contact Us form.
- Clearly explain whether the problem involves an order, return, refund, repair, craftsmanship defect, counterfeit concern, or another issue.
- State the specific resolution requested.
- Keep copies of emails and shipping records.
- For a repair, continue through the existing repair request rather than mailing the product without authorization.
- For a refund, provide the return tracking number and delivery date.
- Ask for additional review when the original response does not resolve the problem.
Dooney & Bourke Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 2.9 out of 5 stars based on 7 Dooney & Bourke reviews.
Five older reviews from 2015 and 2016 are currently visible on the page before the option to load additional reviews.
The visible reviews describe:
- February 2016: A customer seeking a rivet repair said emails went unanswered and reported difficulty reaching a representative.
- February 2016: One reviewer broadly criticized the customer-service experience and said they would not purchase again.
- February 2016: Another review described numerous calls without resolving the customer’s issue.
- June 2015: A customer described a rivet coming off a Disney Dooney & Bourke handbag after limited use and said repeated emails had not received a response.
- January 2015: A customer described fading and a powdery appearance on a coated-vinyl bag and matching wallet and said Customer Service had not helped resolve the issue.
These visible reviews provide historical examples involving product repairs, product condition, customer-service access, and unanswered communications.
However, the reviews are approximately 10 to 11 years old and represent a very small historical sample. They should not be treated as evidence of Dooney & Bourke’s current overall product quality, response time, repair performance, or customer-service experience.
Customers who have recently contacted Dooney & Bourke can leave a review below describing the product or order involved, which support route they used, how the company responded, and whether the issue was resolved.
Frequently Asked Questions
What is the Dooney & Bourke customer service phone number?
Dooney & Bourke currently lists 1-800-347-5000.
What is the Dooney & Bourke customer service email?
Dooney & Bourke currently publishes service@dooney.com in its return and company terms information.
What are Dooney & Bourke customer service hours?
The current Dooney & Bourke Contact Us page does not publish fixed customer-service hours. Check Dooney.com for current availability before calling.
What is the Dooney & Bourke return policy?
Eligible new and unused merchandise currently has a 30-day return window. Domestic customers using Dooney & Bourke’s return service are charged a $10 return-shipping fee plus applicable taxes.
How long does a Dooney & Bourke refund take?
Dooney & Bourke states that return processing usually takes approximately 5-10 business days after the returned package is received. The bank or payment provider may then require additional time.
Does Dooney & Bourke repair handbags?
Yes. Dooney & Bourke has a Repair Request process and currently asks customers to allow approximately four to six weeks for a requested repair.
How long is the Dooney & Bourke guarantee?
The current Dooney Guarantee covers qualifying defects in craftsmanship for one full year of normal use. Dooney & Bourke asks customers to register their merchandise for coverage.
How can I tell whether a Dooney & Bourke bag is authentic?
Dooney & Bourke recommends buying through Dooney.com, ILoveDooney.com, Dooney & Bourke stores, or authorized department stores and resellers. Be cautious with unusually cheap offers from unknown websites or social-media sellers.
Is Dooney & Bourke still independently owned?
Dooney & Bourke currently describes itself as privately run and independent.
Where is Dooney & Bourke located?
Dooney & Bourke has long been based in Norwalk, Connecticut. Its current Terms and Conditions list P.O. Box 841, Norwalk, CT 06855 for company notices.
Related Customer Service Pages
- Coach Customer Service – handbags, online orders, returns, refunds, repairs, and product-care support
- Michael Kors Customer Service – handbags, accessories, orders, returns, warranty support, and repairs
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Dooney & Bourke, Coach, Michael Kors, a department store, marketplace seller, repair provider, shipping carrier, or payment provider.
This page separates Dooney & Bourke’s ordinary return policy from its one-year craftsmanship guarantee and longer-term repair program and uses current company support information rather than relying on outdated customer-service hours.
Share Your Dooney & Bourke Customer Service Experience
If you have contacted Dooney & Bourke about an online order, return, refund, handbag repair, craftsmanship defect, damaged product, authenticity concern, gift card, shipping problem, or another customer-service issue, describe what happened, which support route you used, how Dooney & Bourke responded, and whether the problem was resolved.
Privacy warning: Do not post your order number, tracking number, home address, telephone number, private email address, payment-card information, gift-card number, account password, repair documents, return label, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Dooney & Bourke, Coach, Michael Kors, any department store, marketplace seller, shipping carrier, or payment provider.
CustomerServiceNumbers.com cannot cancel an order, process a return, issue a refund, repair a handbag, determine guarantee eligibility, authenticate merchandise, replace a gift card, locate a shipment, or act on behalf of Dooney & Bourke.
Dooney & Bourke telephone numbers, contact availability, return periods, fees, guarantee terms, repair procedures, product-registration requirements, international-order policies, shipping methods, and company addresses can change. Verify important information directly through Dooney.com before making a return, repair, authenticity, or purchase decision.
