Levi’s customer service can help with online orders, shipping, returns, refunds, damaged products, warranty claims, gift cards, Red Tab membership and store purchases. Levi Strauss & Co. operates the Levi’s brand, but most consumer concerns should begin with Levi’s Customer Service or the retailer where the product was purchased.
How to Contact Levi’s Customer Service
- Levi’s customer service: 1-800-872-5384
- Phone and live-chat hours: Daily, 7 a.m. to 7 p.m. Pacific Time, excluding holidays
- Customer-service email: help@levi.com
- Customer-service contact page: Contact Levi’s
- Submit a support request: Email Levi’s Customer Service
- Levi’s Help Center: Orders, returns, warranty and account help
- Returns and exchanges: Review Levi’s return policy
- Warranty claims: Review the Levi’s warranty
- Order tracking help: Track a Levi’s order
- Store locator: Find a Levi’s store
- Official website: Levi.com
- Levi Strauss corporate phone: 1-415-501-6000
- Corporate headquarters: Levi Strauss & Co., 1155 Battery Street, San Francisco, CA 94111
The corporate phone is not the best first route for a routine order, return, refund, warranty claim or store purchase. Start with Levi’s Customer Service or the original retailer.
Best Levi’s Support Route by Issue
- Order status or shipment: Use the order-tracking information and contact Customer Service if tracking has not updated.
- Recent order cancellation: Check the order immediately. A cancellation option may be available during the first hour after purchase.
- Return or exchange: Start through the official return portal or visit an eligible Levi’s store.
- Damaged or incorrect item: Select the damaged, defective or wrong-item reason through the return process.
- Manufacturing defect: Submit a warranty claim with clear photographs of the product and labels.
- Purchase from Macy’s, Amazon or another retailer: Contact that retailer for its return, exchange and refund process.
- Gift-card problem: Contact Levi’s Customer Service and keep the card, receipt and order details.
- Red Tab account or missing points: Sign in to the Red Tab account and contact Customer Service if eligible activity is missing.
- Store complaint: Contact the store manager first, then escalate to Levi’s Customer Service if needed.
- Privacy request: Email privacy@levi.com.
Information to Have Before Contacting Levi’s
- Order number or store receipt
- Email address used for the purchase
- Purchase and delivery dates
- Levi’s product name, style number, size and color
- Tracking number for a shipping problem
- Photos of damaged, defective or incorrect merchandise
- Photos of the size, country and product-style labels for a warranty claim
- Return tracking or return-confirmation information
- Gift-card receipt or card information, without publicly sharing the complete number
- Red Tab account email address
- Previous customer-service case or response
- A concise explanation of the requested resolution
Levi’s Returns and Exchanges
Eligible Levi.com and Levi’s App purchases must generally be returned or exchanged within 30 days of delivery. Eligible store purchases must generally be returned within 30 days of purchase.
Items should be unworn, unwashed and in their original condition with tags attached. Online purchases can generally be returned at an eligible Levi’s store without a processing fee.
For mailed returns:
- Returns are free for Red Tab members who were signed in when they placed the order.
- Non-members may have a $7.50 return-processing fee deducted from the refund.
- Each order should be returned separately using its assigned return label and packing slip.
- The return must be dropped off within the time shown in the return instructions.
Exchanges are generally limited to another size of the same product. For a different color or style, return the original item and place a new order.
Levi’s Final Sale and Return Exclusions
Items identified as Final Sale cannot normally be returned, exchanged or refunded. Other common exclusions include:
- Gift cards
- Gift-wrapping charges
- Shipping and handling charges
- Donations
- Customized or altered merchandise
- Merchandise returned after the permitted return period
A damaged, defective or incorrectly shipped final-sale item should still be reported to Customer Service for review.
Levi’s Refund Timing
After a mailed return reaches the warehouse, processing may take up to 10 business days. The refund may then take up to 15 additional business days to appear, depending on the payment provider.
Refunds generally return to the original payment method. If a gift card was used, that portion is normally refunded to another Levi’s gift card or e-gift card.
During the online return process, review the refund option carefully. If a customer selects a Levi’s gift card instead of the original payment method, Customer Service may not be able to change the refund method after submission.
Damaged, Defective or Incorrect Levi’s Orders
For a damaged, defective or incorrect item, start through the official return and exchange process. Select the reason that most accurately describes the problem and keep the product, packaging, shipping label and packing slip.
Replacement options may be limited to the same product in another available size. If the replacement is unavailable, return the merchandise for a refund.
Take photographs before mailing the product. Do not wear, wash, alter or discard disputed merchandise before receiving instructions.
Levi’s Warranty Claims
Levi’s currently provides a two-year warranty against manufacturing and material defects. Normal wear and tear is not covered.
Examples of possible manufacturing defects may include:
- Structural stitching failures
- Defective zippers, buttons or rivets
- Misaligned pockets
- Hardware defects
- A significant discrepancy between the labeled and actual size
Normal fading, stretching, abrasion, minor pilling, worn hems, ordinary holes and dye transfer are generally considered wear or normal characteristics rather than manufacturing defects.
To submit a warranty claim, provide clear photographs showing:
- The complete affected area
- The size label
- The country-of-origin label
- The product-style label
An approved claim may be resolved with a one-time voucher for a replacement purchase on Levi.com. Review the voucher terms carefully because unused value, lost vouchers and returns of replacement products may have restrictions.
Dark Denim Dye Transfer
Dark and deeply dyed denim may transfer color to light fabrics, furniture, shoes, bags or vehicle upholstery. Levi’s does not normally treat ordinary dye transfer as a manufacturing defect.
To reduce transfer:
- Wash dark denim before wearing it.
- Wash it separately in cold water during the first several washes.
- Turn the garment inside out.
- Use mild detergent.
- Avoid light-colored surfaces until excess dye has been reduced.
- Follow the care instructions on the garment label.
Orders Purchased From Another Retailer
Levi’s products purchased from Macy’s, Kohl’s, Amazon, eBay or another retailer are generally subject to that seller’s return and refund policies.
Keep the receipt, order confirmation and seller information. For a possible manufacturing defect after the retailer’s return period, review Levi’s warranty requirements and confirm that the seller was authorized.
Marketplace purchases may involve independent sellers. Be cautious when a listing uses unusually low prices, unclear product photos, missing seller information or requests payment outside the marketplace.
Red Tab Membership and Loyalty Points
Red Tab is Levi’s free membership and loyalty program. Benefits may include points, member offers, free mailed returns, reduced free-shipping thresholds, birthday rewards and selected in-store benefits.
Eligible purchases generally earn points when the member is signed in or identifies the membership at checkout. Contact Customer Service if an eligible purchase does not appear after the order has shipped or the store transaction has processed.
Keep receipts and use the same email address for in-store, app and online purchases when possible. Do not create multiple accounts solely to replace a missing-points request because activity may become divided between accounts.
Gift Cards and Unfamiliar Charges
Keep the original gift-card receipt until the balance has been used. Do not share the complete gift-card number or PIN in a public comment, social-media message or unsolicited phone call.
If an unfamiliar Levi’s charge appears, review:
- Recent online and store orders
- Pending authorization holds
- Orders placed by other household members
- Gift-card purchases
- Returns or exchanges involving price differences
- Marketplace purchases from third-party sellers
Contact Levi’s and the payment provider promptly if the completed charge remains unidentified.
Levi’s Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 visible Levi’s reviews. There is not enough CSN review data to identify reliable customer-service or complaint trends.
Helpful reviews may describe experiences involving orders, returns, refunds, sizing, damaged merchandise, warranty claims, dye transfer, Red Tab points, gift cards, store service and whether Levi’s resolved the issue.
Privacy, Payment and Scam Warnings
- Use Levi.com, LeviStrauss.com or a verified authorized retailer before entering payment or account information.
- Levi’s says it will not ask customers to confirm account or credit-card information through an unexpected email.
- Be cautious with fake outlet sites, counterfeit merchandise, fake support numbers and unrealistic discount offers.
- Do not provide passwords, one-time codes, complete card numbers or remote access to a device.
- A legitimate refund should not require gift cards, cryptocurrency, wire transfers or payment to an individual.
- Do not publicly post order numbers, gift-card numbers, tracking numbers, home addresses, payment details, phone numbers or email addresses.
- Remove names, addresses and barcodes from receipts, return labels and screenshots before sharing them.
- For a missing high-value package, preserve carrier records and consider reporting suspected theft to the carrier and appropriate local authorities.
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Last Updated: July 11, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Levi Strauss & Co., Levi’s, Red Tab or any authorized or unauthorized retailer. Levi’s does not provide customer support through this website. Contact information is provided to help consumers reach official support routes, and reviews reflect the experiences and opinions of individual contributors.
Return policies, warranty rules, promotions, loyalty benefits, support hours and retailer terms can change. This page is not legal, textile-care, product-authentication or payment-dispute advice.
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