JetBlue Airways Phone Number



 

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Jet Blue is an innovative US airline that provides excellent customer service and safety.

Jet Blue USA Corporate Office Headquarters<

Phone Number

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1-800-538-2583Press 0.
 

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 out of   based on 5 reviews.
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9/14/2016 JetBlue Airways - We are loyal customers at JetBlue. We fly with
We are loyal customers at JetBlue. We fly with your airline at least twice a year for the past 7 years. Last month, a day before our fly, your company sent us an email to let us know our seats had changed from row 4 to row 33 .(eveventhough these seats were paid for and reserved a full six months prior. When we called to inquire about the change on August 20 ,2016 around 10 pm, we were told that since we didn't pay extra for these seats they were taken away from us .(to be given away to the passengers that were willing to pay.) Since there were no request for extra fee when I booked the seats on your website,when I asked the customer service to clarify again for me , why do we have to pay more now? . The lady ( Crystal) rudely replied that "she has no time to explain the same thing over and over again" and she put me on hold for her supervisor. Is that how your employees were trained to serve your customers? I was totally shock and furious. May be someone in the upper management need to reiterate to her that it is her job to explain or resolve any problems , until your customers satisfy with the resolution. The supervisor agreed that the nasty representative was wrong about the extra fee but she could not give me the seats that we had previously reserved on row 4 . According to her, the seats were taken away to give to someone else because of "security reason. I was furious to the point that if I had an option to delay my trip, I would have asked for my money back and traveled with another company. It was very offensive to me that it is your company's practice to give someone else who booked the fly much later than me, my seats, which I already reserved and confirmed by your airline 6 months earlier ,and switched us next to the bathroom. The supervisor could not give me a reason as to why this had happened . Based on what the first representative told me, I believed you people took my seats because someone else were willing to pay extra for them. This is a disturbing way to do business . The people who took our seat were a woman with 2 kids. WhAt "security" reason was that? We are very upset by the way we were treated . You don't have any respect for your customers and don't seem to appreciate our business. From now on , we probably will never fly with your company again.
Sincerely,
Ann Nguyen


Ann NguyenRead More
8/1/2014 JetBlue Airways - JetBlue used to be a good airline. Not anymore.
JetBlue used to be a good airline. Not anymore. Filthy planes, inept air and ground crews, lack of communication and horrible non existent customer serviceLike so many other corporations in America, the quality of service and employees has gone way down. One of the things that used to make it good was the fact that all seats were the same, no classes. Not anymore. Now the Extra Room seats cost more, therefore making the cheaper seats uncomfortable. They are the only airline that allows dogs to ride with their owners at their seats if they are "service dogs" or "comfort dogs". What a crock of s**t! Now anyone can say they have a service dog and put a little sign on the dog and have it sit with them. Who cares if the person next to them paid $100 extra for the "extra room" seats? On my flight 415 the other night from NY to SF a strapping 25 year old who could obviously see perfectly, hear perfectly, and was clearly a weight lifter had his huge Boxer mix on board with him and the guy stuck in the middle seat next to him,an extra room seat, had to had the dog under his feet the entire time. Allergic to dogs you say? Who cares because as the old dried up flight attendant, Maureen told us with a huge nasty attitude " dogs take precedence over people". Maureen also forgot to make the Russians sitting next to me close their seat belts for take off. She never made coffee, offered a second drink during the 6.5 hour flight, ever got the man behind me who asked for a second snack the snack because " they are in the back and I can't get them now" by the time she could get them, she'd forgotten all about it as most of the time she spent sitting down and on her laptop giving us all a nasty view as her skirt was hiked way up and pretty much everything could be seen. This woman is clearly at least 60. You get the picture. Additionally, there were a group of very loud Russians on board who were also just enormous. Although I had row 1, an extra room seat, the Russian whale sitting on the aisle blocked passage in or out. They also kept their suitcase sized carry ons in front of them so I had to climb over them any time I needed to get to the bathroom. Other whale sized Russians were allowed to stand up at the front yelling in Russian and flailing their arms for an hour completely obliterating the light and creating a feeling of claustrophobia negating once again my "extra room seat". Finally after an hour of not being able to hear anything with my headphones on as loud as they would go, I climbed over the whale and his luggage, tried to not get smacked. Y the other whale doing the yelling and flailing ( btw, he did actually smack others trying to get past him to the bathroom he was blocking...Maureen did nothing) and had to go to the back of the plane and interrupt all 3 attendants from their cackling personal conversation to come and make him sit down. They put the seatbelt sign on and told everyone to return to their seat. But of course the Russians never did put their seatbelts on.
Oh...did I mention the Extra Room seats come with Extra Speed, meaning a shorter check in line. Well don't fall for it! When I arrived for my outbound flight in SF, I had to stand on the regular line with 50 people in front of me. I was first told to stand on another line, but after 15 minutes being ignored I walked up to the counter and got scolded for standing on the "Mosiac" line, whatever that is. When I said I was told to stand there, I was told by the "gentleman" that the person who told me that "doesn't work for JetBlue" . Well how am I to know this when he is at the JetBlue counter? Signage is a great invention, people...you may want to try it. And although I cannot remember his name, this "gentleman" saw I was noticing his name and with the anticipation that I might complain about his rudeness, he made untrue remarks about my being rude so when, after days of trying when I finally got one of the 4 " Customer Commitment" team people to call me, Carolyn Collier, she argued with me, spoke over me, I never got to relay any of this to her and after about 3 minutes of trying and seeing where it was going, I gave up. No one seems to be going for this "Mosaic" scam which apparently lets you stand on an even faster line for a fee. Another desperate ploy to squeeze more money out of people and create another class system.
Oh yes, did I mention, my original flight on July 15 had been cancelled. Although I was at the gate myself, the video screen was never changed to reflect this. I'd been there since 10 am and it was now about 3:30 and there was no announcement made either. I found out from a text from my friend in NY who was going to pick me up. Sad, isn't it? Inexcusable actually.
There's more but this is already too long. But I do need to mention when I handed over my card at JFK for the $2 bag check fee, I was sneakily charged $99 for the Extra Room seat I was given as a courtesy for other blunders. I had to put it in dispute! Stay away from JetBlue!


Mrs. SRead More
9/25/2012 JetBlue Airways - I encountered very, very bad customer service and
I encountered very, very bad customer service and was treated in a very discourteous manner at the San Juan Airport, by two 3 Jet Blue employees, named Kinberly, boarding pass desk, Ms. Maria Natal, manager of boarding pass desk, 3rd person do not have name. I arrived at San Juan Airport, 40 minutes prior to departure. At that time my flight was still boarding. Kimberly, Boarding Pass desk refused to check my baggage. She stated my plane was no longer boarding. At that time it was thirty (35) minutes before takeoff. Steps away was the entrance to final security check. I went over and asked them if the 6:55 flight was still boarding. The agent replied YES but I would have to check my bag. I ran back to Kinberly and told her they are still boarding. She refused to help & had a smirk on her face. I requested a manager. Kimberly just stood there wasting more time, staring at me with a smirk. I did raise my voice and said again "Get me the Mgr". Manager Maria Natal fnally came out and refused to listen to what I was saying regarding the flight was still boarding. and denied the boarding. She further escalated the situation by causing me to lose the flight. I'm retired from NY Police Department and know how to conduct myself in a courteous manner, however, Ms. Natal escalated the situation by refusing to listen and my flight was still boarding. After it was finally too late to board Ms Natal continued to escalate the situation by saying I could not fly Jet Blue back to JFK, NYC at all (even next day)and I would have to choose another airline. Without my requesting a refund, Ms. Natal proceeded to try to refund my airfare. She was unsuccessful, because I booked my vacation through Expedia. At that time the situation escalated furter. I was asking Ms. Natal what is the problem? She did not respond. My flight was the last flight out to JFK. As a result of this my travel companion and I had to spend money on a Taxi, go back to Hotel , book a room for the night ($200), & eat something at that time and then Breakfast. Total cost approx.$250. In addition I had to pay $200 fee for flight out next day, as Ms. Natal put in the computer "No Show" which is VERY INACCURATE. I was there at the airport 40 minutes prior to departure and the flight # 717 to JFK was STILL BOARDING. Before leaveing NYC I was told arrival at JFK one hour before departure would be fine. There was no mention that San Juan Airport requirts 2 hrs. However, my FLIGHT WAS STILL BOARDING &MS NATAL COULD HAVE GOTTEN MME AND MY TRAVEL COMPANION ON THE PLAN IF SHE WANTED TO. At times unforseen things happen causing customers a slight delay for arrival at airport. If the flight is still boarding, Jet Blue Managers should know how to handle that situations and do everything to help the customer board that flight.. Instead Ms. Natal & Kimberly exhibited no customer service skills. Ms. Natal was very RUDE and DISCOURTEOUS. Both Ms. Natal & kimberly incited and escalated the situation that caused a customer to lose a flight.. Its horrible. Later the night I called Jet Blue & paid the required amount of money for next day flight out. The next day, upon arrival at San Juan Airport, I was called off the line, & Ms. Natal came out and lectured me for 15 minutes, stating she was going to call the Captain of the flight to state the previous night there was a problem. I was further embarrassed by another Jet Blue employee who announced my name over the intercome & again lectured me regarding conduct on the aircraft. I am a retired New York CIty Police Department Employee. I know how to conduct my self in a courteous manner. This incident really put a damper on my vacation and left me bewildered as to how this could have gone so far. I am accustomed to courteous , helpfull service from Jet Blue employees, Please contact me

CarolRead More
12/28/2011 JetBlue Airways - WAITING WAITING WAITING...for customer service to
WAITING WAITING WAITING...for customer service to answer....WAITING WAIT WAITING AT THE AIRPORT FOR NOW 5 HOURS.....WAITING WAITING WAITING

MOMRead More
3/22/2011 JetBlue Airways - Several of your JetBlue employees were taking
Several of your JetBlue employees were taking photos of me and other women arriving at my gate in JFK. They sat in the customer lounge area. I told them they better not be doing that, there are other people waiting in line behind them for their jobs. I put in a complaint to your JetBlue security, and he yelled at me, threatened to have me miss my flight because of a terrorist act! Is THIS how JetBlue intended to treat their customers?
Sexual harassment should be taken seriously and maybe the JFK airport and the FFA might think so too.

LindaRead More
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