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Miles Kimball Customer Service, Orders & Returns Help

Miles Kimball customers may need help with order status, shipping delays, missing packages, returns, refunds, exchanges, damaged items, personalized gifts, catalog mailings, address changes, coupon codes, payment issues, VIP Rewards membership charges, privacy requests or a complaint about customer service.

Miles Kimball is a catalog and online retailer known for personalized gifts, Christmas cards, address labels, home goods, kitchen gadgets, holiday décor, health items, candy and hard-to-find household products. Miles Kimball is part of Silver Star Brands, a direct-to-consumer retail company based in Oshkosh, Wisconsin.

Miles Kimball customer-service information reviewed and updated in June 2026.

How To Contact Miles Kimball Customer Service

Miles Kimball Customer Service Phone Number: 1-855-202-7394
Miles Kimball Customer Service Email: [email protected]
Customer Service Hours: Monday–Friday, 8:00 a.m.–10:00 p.m. Central Time; Saturday–Sunday, 8:00 a.m.–5:00 p.m. Central Time
Contact Page: Contact Miles Kimball online
Help and FAQs: Review Miles Kimball help topics
Track an Order: Track a Miles Kimball order
Returns and Exchanges: Review return information
Miles Kimball Guarantee: Review the 45-day guarantee
VIP Rewards Customer Service: 1-833-332-6718
VIP Rewards Mailing Address: Miles Kimball VIP Rewards, P.O. Box 290728, Wethersfield, CT 06129-0728
Privacy Requests: [email protected]
Marketing Mail / Catalog Opt-Out Help: [email protected] or 1-855-202-7394
Customer Service Mailing Address: Miles Kimball, 2155 S. Oakwood Road, Oshkosh, WI 54906

Privacy Mailing Address: Miles Kimball, 250 City Center, Oshkosh, WI 54906
Silver Star Brands Corporate Headquarters and Distribution Center: 2155 South Oakwood Road, Oshkosh, WI 54906
Silver Star Brands Corporate Phone: 1-920-231-3800
Website: www.MilesKimball.com

Important: Miles Kimball customer service and Miles Kimball VIP Rewards are separate support routes. If the issue is an order, return, refund, damaged item, catalog or product complaint, contact Miles Kimball at 1-855-202-7394. If the issue is a recurring VIP Rewards membership charge, contact VIP Rewards at 1-833-332-6718.

Choose the Correct Miles Kimball Support Route

Order status or missing package: Use order tracking or call 1-855-202-7394.
Return or exchange: Review the 45-day return policy and contact customer service if the item is damaged, personalized or not returnable through the normal process.
Refund not received: Contact customer service with the order number, return tracking and refund date.

Damaged or defective item: Take photos and contact Miles Kimball before discarding the item or packaging.
Personalized item problem: Contact customer service with the order confirmation, spelling, personalization details and photos.
Catalog request or catalog opt-out: Contact Miles Kimball by email or phone.

VIP Rewards charge or cancellation: Call 1-833-332-6718 or use the VIP Rewards Help tab.
Privacy request: Use [email protected] or the privacy mailing address.
Corporate issue: Silver Star Brands is the parent company, but ordinary order problems should start with Miles Kimball customer service.

Information To Gather Before Contacting Miles Kimball

Order number
Email address used for the order
Name and shipping address on the order
Item number, SKU or product name
Catalog code or source code, if ordering from a catalog

Purchase date
Payment method used
Shipping confirmation and tracking number
Photos of damaged, incorrect or defective items
Photos of packaging and packing slip
Personalization spelling or custom text submitted
Return tracking number
VIP Rewards charge date and billing descriptor, if applicable
Prior case number, email thread or representative name
The specific resolution requested, such as replacement, refund, return label, exchange, order correction, catalog opt-out or VIP cancellation

Do not publish full home addresses, phone numbers, email addresses, order numbers, payment-card details, gift-recipient addresses, personalized gift details, return labels or screenshots with private account information in a public review.

Common Reasons Customers Contact Miles Kimball

Order has not shipped
Package is missing
Tracking has not updated
Wrong item received
Item arrived damaged
Item quality concern
Personalized gift has a spelling or customization issue
Return label needed
Refund not received
Exchange request
Backordered item
Catalog code or promo code did not apply
Catalogs keep arriving after opt-out
Address change
Duplicate order
Payment issue
VIP Rewards recurring charge
VIP Rewards cancellation
Privacy or data request

Miles Kimball Orders and Shipping Help

Miles Kimball customers can track orders online or contact customer service with the order number, account email and shipping address.

Before Calling About an Order

Check the order confirmation email.
Use the online order-tracking tool.
Check whether the order includes personalized items.
Check whether any item is backordered.
Review the shipping method selected.
Check tracking with the carrier.
Check porch, mailbox, parcel locker, front desk, mailroom and neighbors.
Contact customer service if the package is still missing or delayed.

Orders with personalized items may take longer than non-personalized orders. During holiday periods, allow additional processing time and check seasonal shipping deadlines before ordering gifts or Christmas items.

Missing Package or Delivery Problem

Missing packages can involve carrier delays, incorrect addresses, apartment delivery problems, package theft, parcel lockers, weather delays, backorders or split shipments.

What To Do

Check the tracking number.
Confirm the shipping address.
Check whether multiple shipments were created.
Look for delivery photos or carrier notes.
Ask neighbors or building management.
Contact the carrier if tracking shows delivered.
Contact Miles Kimball with the order number and tracking status.

Do not wait too long to report a missing package. Customer service may need to investigate with the carrier or review whether the order can be replaced.

Miles Kimball Returns and 45-Day Guarantee

Miles Kimball’s guarantee says customers who are less than satisfied with a purchase may return it within 45 days for a refund or replacement. Miles Kimball’s FAQ says returns must be made within 45 days from the date of shipment.

Miles Kimball also offers a prepaid UPS return-label option. The FAQ states that an $8.99 shipping fee will be deducted from the refund when the prepaid return label is used.

Before Returning an Item

Check the shipment date.
Confirm the item is within the 45-day return window.
Review whether the item is personalized, final sale, clearance, used, damaged after delivery or otherwise limited by the return policy.

Keep the packing slip.
Package the item securely.
Use the provided return instructions.
Save the return tracking number.
Allow processing time after the return is received.

Contact Miles Kimball before returning personalized, damaged, defective, incorrect or missing-parts items. Some items may need special handling or may not follow the standard return process.

Refund Not Received

Refund delays can happen when the return has not been received, the return is still being processed, the return label fee was deducted, the item is excluded from the standard policy, the refund went back to the original payment method, or the order involved a gift or promotion.

Before Contacting Customer Service

Find the return tracking number.
Confirm the date the return was delivered.
Check the original payment method.
Review whether the prepaid label fee was deducted.
Check whether the order included discounts, coupons or gift cards.

Have the order number and item number ready.
Ask for the refund amount and processing date.

Damaged, Defective or Incorrect Item

If an item arrived damaged, defective or incorrect, take photos before throwing away the item or packaging.

What To Document

Item received
Item ordered
Order number
Packing slip
Damage to product
Damage to packaging
Missing parts
Photos from several angles
Whether the product was a gift
Whether the box was damaged during shipping

Contact Miles Kimball customer service and ask whether a replacement, refund, exchange or return label is available.

Personalized Item Problems

Miles Kimball sells personalized gifts, address labels, Christmas cards and other custom products. Personalized items can be harder to return or correct than standard catalog merchandise.

Before Reporting a Personalization Problem

Check the spelling submitted on the original order.
Check capitalization and punctuation.
Compare the product to the order confirmation.
Take photos of the personalization issue.
Keep the packing slip and product packaging.
Contact customer service promptly.

If the personalization matches what the customer submitted, return options may be limited. If the item was personalized incorrectly by the company or arrived defective, provide photos and order details.

Catalog, Mailing List and Address Changes

Miles Kimball is a catalog retailer, so customers may contact support to request a catalog, stop catalogs, update an address, reduce duplicate mailings or opt out of postal marketing.

How To Reduce or Stop Catalogs

Contact [email protected] or call 1-855-202-7394.
Provide the exact name and mailing address shown on the catalog.

Provide any customer number or source code printed on the catalog.
Ask to remove duplicate household records.
Allow time for already-printed catalog mailings to stop.

Catalog opt-outs may not stop immediately because mailing lists and printed catalogs are prepared in advance.

Coupon Code, Promo Code or Catalog Code Did Not Apply

Promo-code problems may involve expiration dates, minimum purchase rules, excluded items, personalized items, sale items, shipping offers, new-customer restrictions or source-code conflicts.

Before Contacting Support

Take a screenshot of the offer.
Check the expiration date.
Check minimum purchase requirements.
Review excluded items.
Check whether the code applies before tax and shipping.
Confirm whether the code is from a catalog, email, website or third-party coupon site.
Contact customer service with the code and order details.

Third-party coupon sites may display expired, inaccurate or ineligible codes. Use Miles Kimball’s official offers when possible.

Miles Kimball VIP Rewards Charges

Miles Kimball VIP Rewards is a separate membership program that can appear on a credit-card statement as MilesKimballVIPRewards. It is not the same as a normal merchandise order from Miles Kimball.

VIP Rewards Customer Service: 1-833-332-6718
VIP Rewards Website: www.MilesKimballVIPRewards.com
VIP Rewards Mailing Address: Miles Kimball VIP Rewards, P.O. Box 290728, Wethersfield, CT 06129-0728

Before Calling About a VIP Rewards Charge

Check the billing descriptor on the statement.
Look for MilesKimballVIPRewards.
Search email for a VIP Rewards enrollment or trial confirmation.
Check whether a trial period converted to a paid membership.

Ask whether the membership is active.
Request cancellation confirmation.
Ask whether any refund or credit is available.
Monitor the next billing cycle.

VIP Rewards program terms say members may cancel through the Help tab, the Contact Us link or by calling 1-833-332-6718. The terms also say canceled members generally may use the membership until the end of the then-current paid term and are not eligible for a prorated refund of the monthly fee for that period.

Unknown Miles Kimball or VIP Rewards Charge

An unfamiliar Miles Kimball-related charge may be from a merchandise order, a backordered item, a gift order, a split shipment, a catalog order, a VIP Rewards membership, or someone else in the household using the card.

How To Investigate

Check the exact statement descriptor.
Search email for Miles Kimball receipts.
Check the Miles Kimball account order history.
Ask other authorized card users.
Check whether VIP Rewards was started after checkout.
Call Miles Kimball for merchandise-order questions.
Call VIP Rewards for membership charges.
Contact the payment-card issuer if the charge remains unauthorized.

For help researching unfamiliar card descriptors, visit ChargeOnMyCard.com.

Privacy Requests and Personal Information

Miles Kimball’s privacy policy lists [email protected] for privacy questions and privacy rights requests.

Privacy mail can be sent to:

Miles Kimball
250 City Center
Oshkosh, WI 54906

Common Privacy Requests

Request deletion of personal information
Opt out of certain sharing or sale of personal information
Update personal information
Stop marketing emails
Stop postal catalogs or marketing mail
Ask about stored order or account information

Privacy requests are different from order-support requests. Do not send credit-card information, passwords or sensitive account screenshots through unsecured public comments.

Accessibility Help

Miles Kimball lists accessibility support through the same customer-service phone and email route.

Accessibility Phone: 1-855-202-7394
Accessibility Email: [email protected]

When reporting an accessibility issue, include the page URL, device, browser, assistive technology used and the action you were trying to complete.

Silver Star Brands and Miles Kimball

Miles Kimball is part of Silver Star Brands. Silver Star Brands says its brands include Miles Kimball, Walter Drake, Easy Comforts, Exposures, Dream Products and Native Remedies. The company’s corporate headquarters and distribution center are listed at 2155 South Oakwood Road, Oshkosh, Wisconsin 54906.

Corporate information can be useful for background, but ordinary order, return, refund, catalog and VIP Rewards issues should start with the customer-service route that matches the issue.

How To Escalate a Miles Kimball Complaint

Start with customer service. Call 1-855-202-7394 or email [email protected].
Use the correct support route. VIP Rewards membership issues should go to 1-833-332-6718.
Document the order. Save confirmations, tracking, packing slips, return labels, product photos and email replies.
Ask for written confirmation. This is important for cancellations, refunds, exchanges, return approvals and catalog opt-outs.

Keep return tracking. Do not discard proof of return until the refund is complete.
Contact the carrier when tracking shows delivered but the package is missing.
Contact the payment-card issuer when appropriate. Use this for unauthorized or unresolved completed charges after contacting Miles Kimball or VIP Rewards.

Use privacy contacts for privacy rights. Send privacy requests to [email protected].

Clearly state the requested resolution, such as order replacement, refund, exchange, return label, personalized-item correction, missing-package investigation, VIP Rewards cancellation, catalog opt-out or privacy request.

Miles Kimball Customer Reviews and Complaint Sentiment

At the time this page was updated, the CustomerServiceNumbers.com review module displayed a Miles Kimball rating of 0 out of 5 stars based on zero reviews.

Because no reviews have been submitted on this page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or measure Miles Kimball’s current customer-service performance for orders, returns, refunds, personalized products, shipping, catalogs, VIP Rewards, product quality or customer support.

The previous article included broad claims that customers often praise product variety, personalized items and easy online shopping while some complain about shipping times, product quality and support responsiveness. Those topics may be relevant to shoppers, but they were not supported by reviews submitted on this page, so this update separates practical shopping-help topics from CSN review sentiment.

What To Include in a Miles Kimball Review

Whether the issue involved an order, return, refund, shipping, personalized item, catalog, VIP Rewards, product quality or customer support

The support route used
Whether Miles Kimball responded
Whether a case number or written reply was provided
Whether a refund, replacement, exchange, return label or cancellation confirmation was offered
How long assistance took
Whether the issue was ultimately resolved

Do not publish full order numbers, home addresses, phone numbers, email addresses, payment-card information, gift-recipient information, VIP account details, return labels, tracking labels or screenshots containing private information.

What To Expect When Contacting Miles Kimball

Customer service may ask for the order number and account email.

Returns generally must be made within 45 days from shipment.
A prepaid return label may reduce the refund by a return-label fee.
Personalized items may require special review.
Backordered or personalized items may take longer to ship.
Catalog opt-outs may take time because mailings are prepared in advance.

VIP Rewards is a separate membership program with its own cancellation phone number.
Privacy requests use a separate privacy email and mailing address.
Corporate contacts are not usually the fastest route for order help.

Miles Kimball Frequently Asked Questions

What is the Miles Kimball customer-service phone number?

Miles Kimball customer service can be reached at 1-855-202-7394.

What is the Miles Kimball customer-service email?

Miles Kimball customer service can be reached by email at [email protected].

What are Miles Kimball customer-service hours?

Miles Kimball currently lists customer-service hours as Monday through Friday, 8:00 a.m.–10:00 p.m. Central Time, and Saturday through Sunday, 8:00 a.m.–5:00 p.m. Central Time.

How do I track a Miles Kimball order?

Use the Miles Kimball order-tracking page or contact customer service with the order number, email address and shipping ZIP code.

What is Miles Kimball’s return policy?

Miles Kimball’s guarantee says customers may return items within 45 days for a refund or replacement. Check the current return instructions for exclusions, return-label fees and item-specific rules.

Does Miles Kimball charge for return shipping?

Miles Kimball’s FAQ says customers can print a prepaid UPS return label and that an $8.99 shipping fee will be deducted from the refund when that label is used.

Can I return a personalized Miles Kimball item?

Personalized items may have different return limits. Contact customer service with photos, the order confirmation and personalization details before returning a custom item.

How do I stop Miles Kimball catalogs?

Contact [email protected] or call 1-855-202-7394. Provide the exact name and address printed on the catalog.

What is Miles Kimball VIP Rewards?

Miles Kimball VIP Rewards is a separate paid membership program offering cash back, shipping rebates and return-shipping rebates. It may appear on statements as MilesKimballVIPRewards.

How do I cancel Miles Kimball VIP Rewards?

Call 1-833-332-6718, use the Help tab or use the Contact Us link on the VIP Rewards website.

Why do I see a MilesKimballVIPRewards charge?

That descriptor is associated with a Miles Kimball VIP Rewards membership fee, not a normal merchandise order. Contact VIP Rewards at 1-833-332-6718.

Where is Miles Kimball located?

Miles Kimball customer-service materials list 2155 S. Oakwood Road, Oshkosh, Wisconsin 54906. Privacy materials also list 250 City Center, Oshkosh, Wisconsin 54906 for privacy requests.

Who owns Miles Kimball?

Miles Kimball is part of Silver Star Brands, an Oshkosh, Wisconsin-based direct-to-consumer retail company.

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common billing and shopping problems, complaint information and practical escalation steps.

Our goal is not simply to publish one phone number. For Miles Kimball, customers may need different routes for orders, returns, refunds, personalized gifts, damaged items, shipping delays, catalog mailings, VIP Rewards membership charges, privacy requests and corporate background.

Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

Share Your Miles Kimball Customer Service Experience

Have you contacted Miles Kimball about an order, return, refund, damaged item, personalized gift, shipping delay, catalog opt-out, coupon code, VIP Rewards charge, privacy request or customer-service complaint?

Leave a rating and review below. Include the issue type, support route used, whether Miles Kimball responded, whether a refund or replacement was offered, how long assistance took and whether the problem was resolved.

Do not publish full order numbers, home addresses, phone numbers, email addresses, payment-card details, gift-recipient information, VIP account details, return labels, tracking labels or screenshots containing private information.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Miles Kimball, Silver Star Brands, Miles Kimball VIP Rewards, Walter Drake, Easy Comforts, Exposures, Dream Products, Native Remedies, any shipping carrier or any payment-card issuer. Miles Kimball does not provide customer support through this website. Contact Miles Kimball, Miles Kimball VIP Rewards, the carrier, retailer or payment provider directly for order, return, refund, shipping, membership or billing issues.

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