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UPS

 

Description

UPS Customer Service: UPS was Founded in 1907 as a messenger company in the United States, UPS has grown into a $49.7 billion corporation by clearly focusing on the goal of enabling commerce around the globe. Today UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

 

Telephone Number

Phone Hint
1-800-742-5877 Press 0 at each prompt, ignoring messages.
 
 

Comments

Date Comment
7/30/2010 I have a problem that is escalating. This is a copy of a letter I wrote to Mr. Ronald Sargent, President and CEO of Staples on June 22, 2010. It enumerates all the facts. His corporate assistant responded quickly, and indicated it would be attended to immediately. It is now SIX weeks since that conversation, I have spoken to numerous custom service personnel, supervisors,managers, etc at Staples Claim Center, and they ALL indicate I have to contact UPS. THIS WAS MY LETTER OF JUNE 22nd. On January 12, 2010, I shipped three boxes of antique drinking vessels via the UPS section within my local West Los Angeles Staples. The articles were very well wrapped, protected, and in sturdy boxes. I insured each box for $1,200, even though the contents were worth slightly more. When the boxes arrived at the Tacoma, WA destination, two boxes were perfectly intact. However, the third box had a large deep indentation on the top, and the irreplaceable antique stein was broken into many shards. My friend, the recipient, was heartbroken, as was I, when I learned of the disaster. He immediately contacted his local UPS office in Tacoma. They subsequently sent him forms to fill out, had him take photos, an investigator came to his home to check the damage and informed him the incident had to be reported by me (the sender) at my Staples store here in Los Angeles. When I notified my local store, they were completely “in the dark” as to the procedure for handling damaged, insured parcels. After several phone calls by the store manager to UPS and Staples, he reported that the damaged parcel must be returned back to my home. Needless to say, it was starting to get very complicated. Had I shipped it via the post office, as I have in the past, the case would have been settled in minimal time, without these many complications. Since that time (six months ago) I have been shunted by your “Staples Claim Center.” Getting different stories each time I call. I was finally promised that a check was cut on April 28th. - I never received it. I was informed again that another check was cut at the end of May and it would take @ 3-4 weeks to receive it. To date I have not. This morning I received a call from a supervisor, Ms Cordelia Kelly. She informed me that the papers were still being “checked” by UPS, and that no checks had ever been issued. I have been a very loyal customer of both Staples and UPS for many years. This cavalier indifference is both insulting and evasive of your corporate responsibility. This is an insurance claim that I specifically paid for. I would appreciate an honest response and prompt attention to this claim. I attached the pertinent insurance papers, for your consideration. My claim number is #281666. I assume this letter will reach your desk, and hope that your slogan of “Staples Soul” rings true. I look forward to your expeditious settling of this case. Respectfully, Eugene Manusov, DDS
Eugene
7/30/2010 My package (boogie board for my 10 year old son) left Redmond WA on 7/21. The next entry in the status log is "adverse weather condition" for Seattle on 7/27. Today is the 30th (no update). So the package took six days to get to Seattle, then the "adverse weather condition" hit and is keeping it there? Nothing has happened in the last three days? What type of natural disaster occured in Seattle to keep a fleet of trucks in? UPS makes certain we can't get any information on the status of our packages. As a CPA I am now telling all my clients to pay extra and use Fedex.
Chris
7/28/2010 My wife had a packaged shipped to our home. Our development is new (1 year old) so the address will not register on the GPS. The location is 5 miles from Orlando International Airport not in a "Rural" area. UPS delivered the package to the wrong home and blamed us for not picking it up. After all of this, we did not get the package, they told us to contact the shipper, and now we have to be home to sign for packages because they will not deliver without signiture. I dread it when I make a purchase and it is shipped via UPS. Customer service is definitely atrocious and customer service is absent. I will use FEDEX or USPS every chance I get over UPS. Jim
Jim
7/28/2010 Tried to ship a package through UPS Online, as requested by the package's receiver. I had the receiver's UPS account number for billing. Came time to ship and UPS.com wanted my account number to "associate" to. I don't have an account number because I don't use UPS! Called UPS Customer Support and after talking with multiple people, was told flat out that I had to sign-up for an account to ship anything via UPS. Will use FedEx from now on.
Irate Shipper
7/27/2010 UPS sucks ass...I needed a VERy important package delivered which is why I paid for the expedited delivery...The delivery person never even left his truck ( he was being watched from inside by my partner who was waiting for him to get out and ring the bell). I check the UPS website the next morning and I saw "exception" as my status. After reading the info..the delivery guy said that the reciever had moved!! why in the world would he assumed I moved without getting out of his truck? I could see if my home had no curtains or looked abandoned but this is not the case....the only conclusion I can come to is that it was 104 degrees and his lazy ass didnt want to get out of the trunk...I dont blame him but thats why I chose a career path that allows me to be in an a/c building...if your too lazy to do your job then you should or should have picked a better career.
Meka
7/27/2010 Ordered a time critical item for our large business as our spend is well over six figures for freight services. the time critical package is located somewhere in phoenix when the origin was Philly abd the destination is LA, Go figure. Next time I'll listen to the guys who say "If it has to be there next day" ship it FEDEX,
Frank
7/24/2010 Waiting for personal checks. Come to find out they delivered it to the WRONG location and it was signed by somebody else!!!!!!!!! Who knows who has my checks now! And even worse I cannot get through to a single human being on their telephone lines! I will never have items shipped with UPS EVER!!!!
Erica
7/23/2010 My complaint is in regard to absolutely poor delivery. Even IF they ring my door bell, they ring only once and head immediately for the truck. My office has a front exit door, and I have to walk 10 feet to get there. By that time the delivery man is half way to his truck. Bad! The location where some packages are left is nutzo! We had a perishable shipment ordered (valued at $ 225.00 USD);when it came we were not home. No note was left, yet they left it on a retainer wall under our front porch. No chance out of a hundred we would even accidentally find it there - ever. It took a friend to help us discover it. Meanwhile the contents (which were subject to freezing)froze. Results: Total loss of $ 225.00 plus the shipping charges, for which I had already paid. Bad! Bad!! What can Big Brown do for me? Just give me the service I have paid for. Common sense is a rarity with some delivery people of the UPS stripe.
Bill
7/22/2010 Estela Martinez. 3Days Ago I make on order for one company and Iget service for ups and they giveme a bad services and told me all stuff I order would arrive at the same time and day but NOT we recive one package and the other next day when I recived the second package the driver told me i need pay $21.00 for the deliver of the second package when I had already paid for all the packages when the first arrive on the day the second package came in I call at the office to tray to fix the problem the lady who answered the phone from the ups office said that she couldn't do anything about the problem she said to return the package she said that almost $100 dls I pay for the packages she was going to charge me the 15% and I had to pay for return the package. ATTE. Estela Martinez.
Estela Martinez
7/22/2010 7/22/10 Phx AZ, One one wants to take responsibility for a supposed delivery. Tracking information online indicated that the package was delivered 7/19/10 @ 5:35pm. Location of package was FD Wall. What does that mean??? Okay, I will assume it means "Front Door Wall". Which front door I ask? This is a large home which was remodeled to make 3 separate condo's which also means there are 3 doors! Okay, so then what door did they place the package at? None of the doors have numbers on them indicating what apartment is what so how would they know which door is mine? After several calls both to UPS and the sender I finally got my point across to a very nice young lady who said she would send an email to the local station and have the driver tell me where he left the package. None of the neighbors could wear what was in the box so after we all laughed about it realized it may not have even been delivered. UPS should have a system in place to notify the receiver of the package that it was delivered and exactly where it is. Like me, when I got home there was nothing by either of my doors so how would I have even known it was delivered other than going online to track it?
Debz
7/22/2010 UPS is Very curtious But EXTREEMMEEELY UNorginized i have been waiting for my package for Over a month WOW
Chrystina
7/20/2010 wow....at least my problem is only in the $100 range...sat in house, watching the tracking page, saw it say "delivered"...no truck, no knock at door and no way to do anything but figure it out on my own....800 number for support, website, it all boils down to I have to do battle now, merely to be certain I don't end up paying for something I never got. Somebody else got a pair of shoes that won't fit...I hope they at least give them to goodwill instead of throwing them in the trash. First time it has happened to me in 26 years of living at the same address. You'd think UPS could look up their customers and see that I'm not a criminal, but that was the treatment I got.
Ed
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