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Verizon (land line)

 

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Telephone Number

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1-800-837-4966 Dont press or say anything.
 
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Comments

Date Comment
7/21/2010 I'm still holding......about 15 mins. so far. Great jazz music. I guess to try and calm me. Grrrr. Why don't they stop spending so much money on their annoying t-v commercials and invest a few pennies in customer service. Can't wait to cancel their a--es. Margaret
Margie
7/20/2010 Wow!!! The information above is absolute and correct! I called the customer service number and took the hint listed above. It worked! I cancelled my phone service and always pay ahead so I will now recieve a check in the mail. The rep. did the regular routine of why cancelling, wooing me with awesome packages (why didn't they say this before!) and I politely told her that I realize this is her job but I am in a hurry and I just need to cancel my service (landline). She was very cordial. Yeah! SO: this is what I dread to explain. My phone service has been wonderful the last 3-4 years. Last year we moved into this older home so the telephone wiring is OLD. :) It started to static BADLY! and soon didnt work. Two months of payments with nothing. Either way, the reason why I didn't even attempt to fix is because my mom has had the same problem for about 2 years! I thought, "NO WAY". she is much more patient than me. After reading the comments above, and knowing what my mom has gone through, it was EASY to call and cancel. For all of you all that get so fired up on the phone with them, don't do it! Just relax and Cancel.......I am sure profits will cause a better training program so they could keep customers and we can keep our dignity.
Nancy
7/20/2010 iI MUKTAR AHAMMED.I ORDER PHONE & ONLINE SERVICE LAST FRIDAY ON JULY 14TH 2010.MY ORDER NO #IRET .UPS TRACKING NO#1Z.UPS SAID THEY ATTEMPTED TO DELIVERY ON JULY 19TH 2010.I WAS CALLED UPS THEY SAID MY APARTMENT NO IS MISSING.WHEN I ORDER AT THAT TIME I PUT CLEARLY MY APARTMENT NO #6D.HOW THEY MISSED IT.
MUKTAR
7/20/2010 I worked at Verizon for two years- Alot of the complaints I've read are in fact true. I have never sold a customer a package without fully explaining to them that they're bill will not be 99.99. I include taxes and surcharges and i used to break down every charge so they knew exactly what they were paying. i'm guessing thats why i dont work for them anymore..they wanted more of a sales rep than a customer sales rep.
sms
7/16/2010 All of the above is true. Verizon has the worst customer service of any other company. They mislead you when selling a plan and once you sign on they cannot change it. NEVER MAKE A CHANGE WITH THEM.... unless you want to spend hours on hold and waste days with no response. THEY JUST DO NOT CARE ABOUT THEIR CUSTOMER BASE. Better to switch to someone else if possible
Dee
7/13/2010 I just left Verizon and now have phone through Comcast. My phone will go out of service for weeks on end with Verizon and no matter what time of year, they say slugs got into a box and shorted out a card. They don't discover that until they have a second or a third repairman come out and I have to wait a month or more. I did not port my home number with me to Comcast. Verizon kept telling me they could not get the request to port the number to go through so finally I gave up and got a new number. They put a recording on my old number to refer to my new number, but it's wrong!! When I call to have them correct that, they say the order has been completed and there is no way to pull up that old number and change the recording and because it's a disconnected number, they cant put in a repair request anymore. So callers who dial my old number are referred to dial a number that is not mine! The last rep at Verizon hung up on me and I was not at all unpleasant to her. I am so glad to be rid of them although I am very irked that they could not even disconnect my service without messing that up. My son has Verizon Fios and we spent 2 hours on the phone trying to get a problem he had corrected but at closing time, the rep put us on hold and never came back! I am close to 60 yrs old and have never in my life encountered such poor service.
BeBe
7/13/2010 I want nothing to do with Verizon anymore, I've been waiting on my deposit for 7 weeks now - absurd and absolutely no one seems to know enough to help me retrieve it.
JMM
7/11/2010 it doesn't do any good to post stuff to there customer service areas or to call them up and complain. they don't or can't read , and they don't listen, and they just don't care. i would be very surprised if anyone on this comments area had a response from someone. so why ask for your email or first name? it gives the apperance. but i did cancel my order with them today because they have screwed me for the last time.
mark
7/4/2010 The above comments about the horrific service provided by Verizon landline convinced me to forget Verizon! Verizon... How many customers are you loosing because you don't have your act together?
Rick
7/1/2010 I can relate to all of the above. We were not only sold service that could not be provided because of the area we lived in but they also began charging me three weeks before we had scheduled for service to begin! When I got the email stating that my billing had begun ( three weeks before service was scheduled to begin) they couldn't even find me in the system! So I told the representative that I would call back with an addition information to hopefully expedite the process to clear up the whole mixup. When I did call back I was told no problem I would not be billed fir any of the month due to the inconvience that had been caused, but also because service wouldn't begin till the end of that billing cycle. During this interaction with customer service I was assured that all of our conversation had been documented and that I would not be billed. We finally move in and attempt to connect to the Internet without sucess, customer service was contacted and a technician was scheduled to come out three days after the phone call. But wait it gets better, we were given a time frame when the call for technical assistance was placed we recieved a confirmation phone call TWICE with the date and time, then the day the technican was to arrive my husband recieved a text message stating the technician would now be arriving between 8-12, the previous time frame was 2-4, trying to be cooperative we said no problem, well finally at 530 the technician arrived. With NO phone call or text stating that he was running behind. He however was very professional and courteous and apologized for the fact that I was sold a service that they couldn't provide because the area we live is not serviced by verizon at all. To seal the deal we were still billed, after numerous phone calls stating that they sold us service that could not be provided. When we called the billing department directly they were unable to even find me in the system yet again! So after 30 minutes of arguing and trying to resolve the issue I was told my credit card would be credited same day. When I called today the day after this conversation occurred because I had recieved another email stating that they wanted to follow up on the service we had purchased! So I immediately called to inquire what in the world was going on, the representative was extremly rude and said that the refund would be in the form of a check and would not be recieved till beginning of August! The amount was taken on June 28th, so I have not only been inconvienced by the numerous phone calls to rectify the whole problem but also the financial inconvience. I called again the same day hoping to speak to someone more professional and to be sure no additional funds would be taken from me. I was on hold for 15 minutes on my cell phone, to be greeted by another RUDE and unprofessional representative. BEWARE, there is a reason they are offering double referrals, their service is deplorable!
Tonya
7/1/2010 Verizon is a nightmare with customer service. The stupid phone hoops that they make you go through, you are put on hold forever. We have had no phone for 1 week. Took them 5 days to come out when we already had checked the line and told them it was outside. Came for 5 min at 10:00pm and promised that someone would be out. No one showed. NOw 8 days with no phone. They have alot to learn from COmcast who was out and had things up and running that day! I am now still on the cell phone trying to get someone to get out and fix our phone, AHHHHH!!!
PamK
7/1/2010 My line went down in a storm Thursday, 6/24. I left for vacation thinking (hoping) that many lines were down and Verizon would repair by the time I returned. But when I returned 6/28 I still had no dial tone. I called repair service from my duaghter's cell - my cell has no service in my rural area. They scheduled for today. I spent the morning waiting, then my daughter spent the afternoon. At 4:30 I returned from work and called them. They said they cancelled my order because they checked the line and it was good. How does that work? They said they left me a message on my voice mail. Hello. I can't get my voice mail, or answer their phone call! I've been-there-done-this twice before. After an ice storm it took almost 2 months for them to repair my line. And then I had to get mad, pull my aged widow living in remote area card. They would listen to nothing else, and barely listened to that. Another time after a t-storm I had similar go around. When repair comes, the guys are great, really great. But the system Verizon has in place for repair is absurd. Its like the repair gusy are from Ma Bell, and Verizon is from Land of the Lost.
blueberry1946
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