If you need help with an Asurion device claim, replacement phone, repair, deductible, service fee, appliance claim, Home+ plan, carrier protection plan, or claim status, start with the correct Asurion support route. Asurion handles claims for different carriers, retailers, and protection plans, so the right phone number or claims page depends on whether your coverage is through Verizon, AT&T, Amazon, Cricket, UScellular, Asurion Home+, Asurion Appliance+, or another partner.
Asurion Customer Service and Claims Phone Numbers
Use the following Asurion customer service and claims support options for device insurance, replacement phones, repairs, protection plans, appliances, Home+ coverage, claim status, deductibles, and complaints:
- Asurion Contact Page: Contact Asurion
- Start or Track an Asurion Claim: Asurion Claims
- Mobile Insurance Claims: PhoneClaim by Asurion
- Verizon Asurion Claims Phone Number: 1-888-881-2622
- AT&T Asurion Claims Phone Number: 1-888-562-8662
- AT&T ProTech Support: 1-888-477-6832
- Asurion Home+ Technical Support: 1-844-529-2692
- Asurion Appliance+ Claims: 1-855-328-2847
- Asurion Protection Plan Portal: Manage Products and Claims
- uBreakiFix by Asurion Repairs: uBreakiFix Repair Support
- Privacy Rights Requests: 1-844-798-7701
- Privacy Office Email: privacy@asurion.com
- Privacy Office Mailing Address: Asurion, c/o General Counsel, cc: Asurion Privacy Office, 140 11th Ave. North, Nashville, TN 37203
- Legacy Corporate Address Often Associated With Asurion: Asurion, LLC, 648 Grassmere Park, Nashville, TN 37211
- Website: Asurion.com
Choose the Correct Asurion Support Route
Asurion support depends on the protection plan, carrier, retailer, and device type. The fastest route is usually to start at Asurion’s claims page, choose the carrier or retailer tied to your plan, and then follow the claim, repair, replacement, or reimbursement steps for that specific coverage.
Verizon Device Protection Claims
If your Asurion coverage is through Verizon Mobile Protect or another Verizon device protection plan, start your claim through the Verizon Asurion claims page or call 1-888-881-2622. Verizon device claims may involve loss, theft, damage, malfunction, screen repair, replacement devices, or a replacement-device warranty issue.
AT&T Device Protection Claims
If your Asurion coverage is through AT&T Protect Advantage or another AT&T device protection plan, start through the AT&T Asurion claims route or call 1-888-562-8662. AT&T ProTech support for setup, troubleshooting, and device help can be reached at 1-888-477-6832.
Asurion Home+ Support
For Asurion Home+ technical support, claim status, connected home technology, Wi-Fi, streaming devices, computers, tablets, gaming systems, and covered home tech, call 1-844-529-2692. Asurion says Home+ technical support is available 24/7.
Asurion Appliance+ Claims
For Asurion Appliance+ claims, call 1-855-328-2847. Asurion says customers filing an Appliance+ claim should have the appliance serial number ready. Once a claim is approved, Asurion may schedule a local repair technician.
Amazon and Retail Protection Plans
If your Asurion plan was purchased through Amazon, Walmart, Staples, or another retailer, start through Asurion’s claims page and select the retailer or protection plan that matches your purchase. Keep the retailer order number, receipt, product serial number, protection-plan documents, and proof of purchase available.
Repairs Without a Protection Plan
If you do not have an Asurion protection plan but need a phone, tablet, computer, gaming console, or electronics repair, Asurion may route you to uBreakiFix by Asurion or another repair option. Repair prices, appointment availability, parts, warranties, and eligibility can vary by device and store.
What to Have Ready Before Contacting Asurion
Before calling Asurion customer service, starting a claim, or using online support, gather the details that match your issue:
- Carrier, retailer, or plan provider tied to your Asurion coverage
- Asurion claim number or service request number, if available
- Wireless phone number tied to the device, if it is a phone claim
- Device make, model, color, storage size, IMEI, serial number, or appliance serial number
- Date of purchase and proof of purchase or retailer receipt
- Protection-plan documents, monthly bill, or coverage confirmation
- Description of what happened, including date of loss, theft, damage, malfunction, or failure
- Photos of damage, packaging, shipping labels, or replacement-device issues if relevant
- Deductible, service fee, or payment confirmation details
- Shipping address and tracking number for replacements or returns
- Carrier account details if the claim requires account-owner verification
- Any prior chat transcripts, emails, case numbers, or representative notes
Common Asurion Customer Service Issues
Customers commonly contact Asurion customer service for help with:
- Starting a phone, electronics, appliance, or home tech claim
- Tracking an open claim or replacement shipment
- Deductibles, service fees, claim limits, and coverage questions
- Denied claims or requests for additional documentation
- Lost, stolen, damaged, or malfunctioning phones
- Replacement devices that are defective, refurbished, the wrong color, or not comparable
- Repair appointments, parts delays, screen repair, and uBreakiFix service issues
- Appliance repair scheduling and technician follow-up
- Home+ tech support, Wi-Fi, streaming, computer, tablet, and smart-home issues
- Amazon, Walmart, Staples, carrier, or retailer protection-plan claims
- Canceling a protection plan or stopping a tech support subscription
- Claim shipping, return labels, replacement activation, and old-device return deadlines
- Fraud, unauthorized claims, suspicious texts, fake support numbers, and account security
Asurion Claims, Deductibles, Repairs, Replacements, and Reimbursements
Asurion says the claim process usually starts by telling Asurion what happened to the covered product and when it happened. Depending on the plan, Asurion may repair the product, replace it, or reimburse the customer. A deductible or service fee may apply, and each claim depends on the plan terms.
For device claims, replacement products may be new, refurbished, remanufactured, or another product of like kind and quality, depending on the plan and availability. Color, exact model, accessories, and feature compatibility may not always be guaranteed. Review your plan terms before accepting a replacement if those details matter to you.
Claim Tips
- Start the claim under the correct carrier or retailer.
- Use the same phone number, email, or account tied to the protection plan.
- Have your ID and documentation ready if Asurion requires identity verification.
- Take photos before sending in a damaged device or appliance documentation.
- Save deductible or service-fee receipts.
- Track replacement shipments and old-device returns.
- Keep the return tracking number until Asurion confirms the old device was received.
- Ask whether the replacement device has a limited warranty and how to use it.
Replacement Device Problems and Warranty Support
If your replacement phone, tablet, or device does not work, arrives damaged, has activation problems, fails soon after delivery, or is not comparable to your original product, contact Asurion under the carrier or plan that handled the claim. Verizon and AT&T replacement-device pages both reference 12-month post-claim or limited warranty support for certain replacement-device problems.
Before calling, document the problem with photos, screenshots, error messages, activation notes, and the date the replacement arrived. Do not ship the device back without saving tracking and return confirmation.
Asurion Home+ and Tech Support Help
Asurion Home+ customers can contact Asurion Experts for technical support on eligible home technology. Support may involve Wi-Fi devices, device setup, accessories, streaming issues, computers, tablets, smart-home devices, and troubleshooting connected devices.
If you are trying to cancel Asurion Home+ or another recurring tech support plan, call the support number tied to your plan and ask for confirmation that the subscription has been canceled. Save the cancellation confirmation and monitor your bill or payment card for future charges.
Asurion Appliance+ Claims
Asurion Appliance+ customers can file appliance claims by calling 1-855-328-2847. Asurion says customers should have the appliance serial number ready, and that once a claim is approved, Asurion will schedule a local repair technician.
Asurion says Appliance+ has a claim limit of $5,000 in coverage every 12 months and up to the replacement value of the covered product per approved claim. Appliance+ is no longer available for new enrollments, but current customers can still start or track a claim.
Carrier, Retailer, and Asurion Responsibility
Some Asurion issues require coordination between Asurion, your wireless carrier, the retailer that sold the plan, the repair location, the shipping carrier, or your payment provider. For example, a wireless carrier may control account eligibility, a retailer may control proof of purchase, and Asurion may control claim approval, repair, replacement, or reimbursement.
If one company says the other is responsible, ask each company to explain the exact reason in writing. Save carrier bills, retailer receipts, protection-plan terms, repair notes, claim status pages, and shipping records.
Asurion Billing, Cancellations, and Protection Plan Charges
Asurion protection-plan charges may appear on a wireless bill, retailer account, subscription payment method, or card statement depending on where the plan was purchased. If you want to cancel a protection plan, first identify where the plan is billed. A plan billed through Verizon, AT&T, a retailer, or another provider may need to be canceled through that company rather than directly through Asurion.
If you were charged after canceling or do not recognize an Asurion charge, save the bill, card statement, cancellation confirmation, plan name, and account details. Contact the billing provider first, then Asurion if the issue involves a claim, repair, or plan Asurion administers.
Asurion Scam and Fraud Warnings
Be careful with fake Asurion phone numbers, claim texts, repair messages, phishing emails, and social media posts claiming to help with protection-plan claims. Scammers may ask for passwords, one-time codes, IMEI numbers, carrier account PINs, payment cards, claim numbers, or personal ID documents.
- Use Asurion.com, PhoneClaim.com, your carrier’s official protection-plan page, or the retailer’s official claims route.
- Do not trust random Asurion phone numbers posted in comments, ads, or social media replies.
- Do not post claim numbers, IMEI numbers, serial numbers, phone numbers, or account screenshots publicly.
- Do not share one-time codes, carrier account PINs, or passwords with an unverified caller.
- Be cautious of fake replacement-shipping, deductible, or “claim approved” messages.
- If you suspect an unauthorized claim, contact Asurion and your carrier or retailer immediately.
Asurion Reviews and Complaints
The live CSN page currently shows 2.7 out of 5 stars based on 36 reviews for Asurion. Visible reviews include complaints about difficulty reaching support, repeated transfers, cancellation frustration, difficulty accessing forms, protection-plan refund problems, delivery or address issues, replacement-device concerns, deductible frustration, website problems, and delays.
Because many reviews are older and Asurion support routes vary by carrier, retailer, and plan, individual reviews may not reflect every current Asurion support experience. Customers comparing protection plans should review plan terms, deductibles, service fees, claim limits, replacement-device rules, repair options, cancellation rules, and how support is handled by the carrier or retailer tied to the plan.
How to Escalate an Asurion Complaint
If your Asurion issue is not resolved after your first contact, take these steps:
- Write down the date, time, phone number, chat route, and summary of each contact.
- Ask for a claim number, service request number, repair ticket, or escalation case number.
- Save the protection-plan terms, carrier bill, retailer receipt, deductible receipt, and claim status page.
- For replacement-device issues, save photos, activation notes, error messages, and shipping records.
- For appliance claims, save the serial number, technician notes, appointment records, and repair outcome.
- For canceled plans or unwanted charges, save the cancellation confirmation and billing statement.
- If the plan is billed through a carrier or retailer, escalate with that carrier or retailer as well as Asurion.
- If a charge remains unresolved, contact the billing provider or payment card issuer with your documentation after giving Asurion or the billing provider a chance to respond.
Asurion Competitors and Related Customer Service Pages
If you are comparing device protection, repair, warranty, insurance, and tech support providers, you may also want to review these related CSN pages:
- Geek Squad Customer Service
- Apple Customer Service
- Allstate Customer Service
- Verizon Wireless Customer Service
- AT&T Customer Service
- Amazon Customer Service
- Walmart Customer Service
Related Resources
- CorporateOfficeHeadquarters.com for corporate office, headquarters, address, and complaint escalation information
- ChargeOnMyCard.com for help identifying unknown Asurion, device protection, warranty, repair, tech support, or subscription charges
- ThinkItsAScam.com for fake Asurion support, device claim, replacement phone, warranty, and tech-support scam warnings
- ZeroStars.org for customer reviews and complaint experiences
Asurion Customer Service FAQs
What is the Asurion customer service phone number?
Asurion support depends on the carrier, retailer, or protection plan tied to your claim. Verizon Asurion claims can be handled at 1-888-881-2622. AT&T Asurion claims can be handled at 1-888-562-8662. Asurion Home+ support is 1-844-529-2692, and Asurion Appliance+ claims are handled at 1-855-328-2847.
How do I start an Asurion claim?
Go to Asurion.com/claims or Asurion.com/phoneclaim, choose the carrier or retailer tied to your protection plan, and follow the claim prompts. You may need your phone number, device details, proof of purchase, claim details, deductible payment, or identity documentation.
Is 1-888-881-2622 still an Asurion phone number?
Yes, but it should be labeled carefully. Asurion lists 1-888-881-2622 for Verizon device protection claims and certain replacement-device warranty issues, not as the only Asurion phone number for every carrier, retailer, or plan.
What is the Asurion AT&T claims phone number?
Asurion’s AT&T support page lists 1-888-562-8662 for AT&T replacement-device and claims help. AT&T ProTech support is 1-888-477-6832.
What is the Asurion Home+ phone number?
Asurion Home+ technical support can be reached at 1-844-529-2692. Asurion says Home+ expert technical support is available 24/7.
What is the Asurion Appliance+ claims phone number?
Current Asurion Appliance+ customers can file a claim by calling 1-855-328-2847. Have the appliance serial number ready before calling.
What if my Asurion replacement device is not working?
Contact the Asurion support route for the carrier or plan that handled the claim. For Verizon replacement-device warranty issues, Asurion references 1-888-881-2622. For AT&T replacement-device issues, Asurion references 1-888-562-8662.
Does Asurion replace devices with new or refurbished products?
Replacement rules depend on the plan. Asurion says claims may be fulfilled with new, refurbished, or remanufactured products, or with reimbursement, depending on coverage and claim details.
How do I cancel an Asurion protection plan?
First identify where the plan is billed. If the plan is billed through Verizon, AT&T, Amazon, Walmart, or another retailer or carrier, you may need to cancel through that company. If it is billed directly by Asurion, contact the Asurion support route for that plan and save the cancellation confirmation.
What should I do if I see an unknown Asurion charge?
Compare the charge with your wireless bill, retailer account, protection-plan subscription, claim deductible, repair charge, or tech support subscription. If you still do not recognize it, contact the billing provider and Asurion with your documentation.
Page Update Note
Updated June 2026: This page was refreshed with current Asurion customer service routing for device claims, Verizon and AT&T support, Asurion Home+, Asurion Appliance+, repairs, replacements, deductibles, claim status, cancellations, billing issues, fraud warnings, and escalation.
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CustomerServiceNumbers.com is not affiliated with Asurion, Asurion, LLC, Verizon, AT&T, Amazon, Walmart, uBreakiFix, or any protection-plan provider. Phone numbers, links, addresses, support options, claim rules, deductibles, service fees, replacement-device policies, repair options, cancellation rules, and billing processes may change. Always verify important claim, repair, replacement, billing, cancellation, warranty, and account information directly with Asurion, your carrier, your retailer, or the appropriate official support provider.
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