Asurion Customer Service – Complaints And Reviews

1-888-881-2622

Before purchasing insurance or protection plans from Asurion, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Asurion is a global leader in providing device protection and support services, offering coverage for smartphones, electronics, appliances, and more.

How to Contact Asurion

You can reach Asurion customer service using the following details:

  • Phone Number: 1-888-881-2622
  • Email Support: Asurion offers support through their online contact form available on their website.
  • Customer Service Hours: 24/7 phone support
  • Corporate Address: Asurion, LLC, 648 Grassmere Park, Nashville, TN 37211
  • Website: https://www.asurion.com

Asurion Customer Support Reviews and Complaints

When considering purchasing a protection plan from Asurion, it’s helpful to review their customer service feedback. Asurion competes with other warranty and protection plan providers like SquareTrade, Geek Squad, AppleCare, and Allstate Protection Plans. Customer reviews often highlight the convenience of Asurion’s services, including quick device replacements and repairs. However, some complaints focus on issues related to claims processing, deductibles, and customer service response times. Asurion is known for its comprehensive protection plans that cover a wide range of devices and electronics, from smartphones to home appliances. The company’s services are designed to provide peace of mind to consumers by offering protection against accidental damage, loss, theft, and technical issues. Whether you’re looking to protect your latest smartphone or ensure coverage for your home appliances, Asurion offers a variety of plans to meet your needs. Comparing Asurion with other protection plan providers can help you determine which company offers the best coverage, pricing, and customer support for your devices. Evaluating customer reviews and complaints is an important step in making an informed decision about your protection plan provider.

Asurion Phone Numbers for Help By Carrier

User Provided Phone Number: 1-816-237-3000 and pushing 2
Asurion AT&T: 1-888-562-8662
Alltel Wireless: 1-888-723-3360
Boost Mobile: 1-866-862-3397
Cellular One – San Luis Obispo: 1-866-240-6668
Cellular One- Mobile Guard: 1-866-281-0858
Centennial Wireless: 1-800-600-3634
Centennial Wireless – Puerto Rico: 1-800-779-1568
Claro: 1-877-359-4263
Clearwire: 1-866-419-5477
Comcast Xfinity: 1-877-262-4390
Edge Wireless: 1-866-207-5049
Metro by T-Mobile: 1-866-862-3397
Palm: 1-800-881-7256
Qwest Wireless: 1-877-943-8444
Rural Cellular: 1-888-216-4393
Sprint: 1-800-584-3666
T-Mobile: 1-866-268-7221
Telus: 1-866-281-4537
Time Warner: 1-866-280-8336
Verizon Wireless: 1-888-881-2622

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using Asurion’s services. Note: This website listing is not associated with Asurion. The information and the reviews are a service provided by CustomerServiceNumbers.com. Asurion does not provide support services directly through this website. For any questions or concerns about Asurion products or services, contact their customer service representative directly.

To Reach Assurion, please call the numbers listed for your specific wireless carrier:

Asurion worst customer service ever

July 20, 2023

The worst service I have ever had. 2 hours being transferred 6 times. Never got any help. I want my tech service canceled now. Love my phone service. Do not want any other services from tech services. Incompetent information from customer support reps. please cancel my service or I will go elsewhere. I’ve been a customer for many years and am very disappointed.

Avatar for Rhonda
Rhonda

Can't access email to download the form

October 13, 2018

I don’t have access to my email.so I can not download the form, there must be a better way?

Avatar for willie H
willie H

I Hate Asurion

August 20, 2014

I hate Asurion. Their call agents are rude!!!!!! Because I stated I did not have an alternate contact number to place on file, the rep cold transferred me to Verizon’s automated system. Not only did I have to call Asurion back and start the process over. The manager I requested to speak to defended the employee stating she could not take sides. What happened to make paying customers feel appreciated?

Avatar for Gabrielle
Gabrielle

I am not happy with them right now either

August 20, 2014

I am not happy with them right now either. Just filed a claim over the weekend. The phone came quickly but it was inferior. I realize it was a basic model . But what they sent had problems right from the start. A widget was put on the screen accidentally and no matter what you did it could not be removed. Took it to the phone store not only could they not remove it (3 people tried) but the screen kept freezing up. So another claim and now I wait for my new refurbished phone.I have one more year on my contract and then I am through . No more insurance plan for me!!!!!! Even simple type phones are inferior or ones that no one wants because they suck!!!!

Avatar for Mary2
Mary2

Asurion is terrible

August 4, 2014

they are terrible wasted my money!!

Avatar for greg M
greg M

Assurion review

August 3, 2014

hi just a quick comment, while driving, a fly came into my driver side window, had my samsung mega in my left hand, finaly got tired of the fly and tryed to shoo it out with the same hand i was holding my phone SHOOFLY, I SAID SHOOING IT OUT, watched the fly take my 600 dollar phone with it, and seconds later an F150 ran it right over!!!! However, filed a claim with these people, was sent a phone that was on a negative file and cannot be used, whatever that means, was told it could take up to 24 hrs to fix, went to metro store, thay said it was still on the negaitive file, called back assurion, rep said its still on the negative file and ill half to wait a little longer, next day called back was told by a rep that it was no longer on the negative file and that he was going to help me, WRONG!!!!he just hung up on me and when i tryed to call him back, could’nt get anyone on the line,, today called back talked to rep carl, told him i had enough of this!!, he told me that ” well its now been 48 hours, so we half to make sure we fix it.. I explained im not going to hold, and i dnt want the automated system, so he stayed on the line with me the hole time while he contacted the customer support, GOT THEM ON THE LINE FOR ME, and it was finished!!!!, SO ALL IN ALL carl from assurion and lucy from customer support was able to get it done, as for the rest of their employees, they would want to pay attention to how they treat people because what comes around gos around, believe that jerkes!!!

Avatar for Melissa M
Melissa M

Asurion sent me the wrong phone and they were rude

July 29, 2014

After HOURS and HOURS and HOURS and several days on the phone with Verizon and Asurion, Asurion sent me the WRONG PHONE! I had a broken i phone 5 S. They sent me an i phone 4. In addition to that, when I called to report this, the rep said that their records showed that I had a 4! AND SHE WAS RUDE. I will look for another insurance option time the next time.

Avatar for Savta
Savta

Insurance for my phone through AT&T

July 26, 2014

Well, I got insurance for my phone through AT&T. Lost it on plane so I tried the claim form online. Said to call them after talking with agent for 20 minutes, he asked questions to ID me but none of the questions applied to me, then he disconnected me, I thought accidentally until I read these reviews! Second call taker got to same point and said, ” sorry I can not identify you” although she could tell I was making my insurance payments!!!! I asked now what? Maybe if I spoke to the account holder, your husband. The same result, could not identify him! We have been with AT&T for at least 10 years! I don’t want a refurbished phone, I want a new one, not someone else’s problem!

Avatar for Beth
Beth

Asurion has gone to heck!

July 21, 2014

Once again, the American system has gone to hell. Asurion you are some kind of piece of Junk. How can you dare charge for your service? After 3 days of waiting FreddyFallus, supervisor, is in a “meeting” because they don’t have my phone. They will call me back … I am waiting to see if there is a Freddy and they will give out your name, dude be ready I don’t know who is worse, you or Verizon. MMaybe Sansung. I would love to crack your feed. Funny thing is you probably don’t have a smartphone. I am sure there is no office, however, my friends that have been screwed as I have, I vow in the name of us to continue this fight. To the Attorney General, Freddy’s district attorney, please Freddy’s wife, leave him. He is unconscionable, however, I will not quit

I will get a new phone, you all will gits new phones. Freddy lock your doors, dog. In all fun, I bought a brand new Galaxy 4, broke in 4 days, and a blank screen. They replaced it for hundreds of dollars with another. Put it In an auto box defense case, broke again, craped, and bought an LG2. The Lg was good for 3 days dropped 8 inches, and broke again. Now I have waited three days and finally got your confirmation email and they are out of stock on my phone. Can’t promise when they are going, can’t replace it, no loaners no supervisors, no answers, no name, robbery! Verizon, you should be ashamed. I think I am going to cancel everything. So much for brotherhood and the USA where we all take care of each other. They are probably from Thailand, excuse my spelling because I am spitting mad. Somehow this is going to go viral. See you soon Freddy

,

Avatar for PO
PO

paying top dollar for a new phone

July 11, 2014

After paying top dollar for a new phone, I cracked the screen. Asurion was prompt in sending me a replacement phone, but it didn’t work. It was refurbished. After repeating this procedure two more times over a 3 month span I was finally given the option of a “new” phone. Customer service at the call-in level is the worst of the worst. However, when i asked for a supervisor I was treated with courtesy and a level of intelligence I had not experienced previously. Asurion needs to ditch the refurbished phone replacement policy.

Avatar for CC
CC
2.4
2.4 out of 5 stars (based on 866 reviews)

Asurion worst customer service ever

July 20, 2023

The worst service I have ever had. 2 hours being transferred 6 times. Never got any help. I want my tech service canceled now. Love my phone service. Do not want any other services from tech services. Incompetent information from customer support reps. please cancel my service or I will go elsewhere. I’ve been a customer for many years and am very disappointed.

Avatar for Rhonda
Rhonda

Can't access email to download the form

October 13, 2018

I don’t have access to my email.so I can not download the form, there must be a better way?

Avatar for willie H
willie H

I Hate Asurion

August 20, 2014

I hate Asurion. Their call agents are rude!!!!!! Because I stated I did not have an alternate contact number to place on file, the rep cold transferred me to Verizon’s automated system. Not only did I have to call Asurion back and start the process over. The manager I requested to speak to defended the employee stating she could not take sides. What happened to make paying customers feel appreciated?

Avatar for Gabrielle
Gabrielle

I am not happy with them right now either

August 20, 2014

I am not happy with them right now either. Just filed a claim over the weekend. The phone came quickly but it was inferior. I realize it was a basic model . But what they sent had problems right from the start. A widget was put on the screen accidentally and no matter what you did it could not be removed. Took it to the phone store not only could they not remove it (3 people tried) but the screen kept freezing up. So another claim and now I wait for my new refurbished phone.I have one more year on my contract and then I am through . No more insurance plan for me!!!!!! Even simple type phones are inferior or ones that no one wants because they suck!!!!

Avatar for Mary2
Mary2

Asurion is terrible

August 4, 2014

they are terrible wasted my money!!

Avatar for greg M
greg M

Assurion review

August 3, 2014

hi just a quick comment, while driving, a fly came into my driver side window, had my samsung mega in my left hand, finaly got tired of the fly and tryed to shoo it out with the same hand i was holding my phone SHOOFLY, I SAID SHOOING IT OUT, watched the fly take my 600 dollar phone with it, and seconds later an F150 ran it right over!!!! However, filed a claim with these people, was sent a phone that was on a negative file and cannot be used, whatever that means, was told it could take up to 24 hrs to fix, went to metro store, thay said it was still on the negaitive file, called back assurion, rep said its still on the negative file and ill half to wait a little longer, next day called back was told by a rep that it was no longer on the negative file and that he was going to help me, WRONG!!!!he just hung up on me and when i tryed to call him back, could’nt get anyone on the line,, today called back talked to rep carl, told him i had enough of this!!, he told me that ” well its now been 48 hours, so we half to make sure we fix it.. I explained im not going to hold, and i dnt want the automated system, so he stayed on the line with me the hole time while he contacted the customer support, GOT THEM ON THE LINE FOR ME, and it was finished!!!!, SO ALL IN ALL carl from assurion and lucy from customer support was able to get it done, as for the rest of their employees, they would want to pay attention to how they treat people because what comes around gos around, believe that jerkes!!!

Avatar for Melissa M
Melissa M

Asurion sent me the wrong phone and they were rude

July 29, 2014

After HOURS and HOURS and HOURS and several days on the phone with Verizon and Asurion, Asurion sent me the WRONG PHONE! I had a broken i phone 5 S. They sent me an i phone 4. In addition to that, when I called to report this, the rep said that their records showed that I had a 4! AND SHE WAS RUDE. I will look for another insurance option time the next time.

Avatar for Savta
Savta

Insurance for my phone through AT&T

July 26, 2014

Well, I got insurance for my phone through AT&T. Lost it on plane so I tried the claim form online. Said to call them after talking with agent for 20 minutes, he asked questions to ID me but none of the questions applied to me, then he disconnected me, I thought accidentally until I read these reviews! Second call taker got to same point and said, ” sorry I can not identify you” although she could tell I was making my insurance payments!!!! I asked now what? Maybe if I spoke to the account holder, your husband. The same result, could not identify him! We have been with AT&T for at least 10 years! I don’t want a refurbished phone, I want a new one, not someone else’s problem!

Avatar for Beth
Beth

Asurion has gone to heck!

July 21, 2014

Once again, the American system has gone to hell. Asurion you are some kind of piece of Junk. How can you dare charge for your service? After 3 days of waiting FreddyFallus, supervisor, is in a “meeting” because they don’t have my phone. They will call me back … I am waiting to see if there is a Freddy and they will give out your name, dude be ready I don’t know who is worse, you or Verizon. MMaybe Sansung. I would love to crack your feed. Funny thing is you probably don’t have a smartphone. I am sure there is no office, however, my friends that have been screwed as I have, I vow in the name of us to continue this fight. To the Attorney General, Freddy’s district attorney, please Freddy’s wife, leave him. He is unconscionable, however, I will not quit

I will get a new phone, you all will gits new phones. Freddy lock your doors, dog. In all fun, I bought a brand new Galaxy 4, broke in 4 days, and a blank screen. They replaced it for hundreds of dollars with another. Put it In an auto box defense case, broke again, craped, and bought an LG2. The Lg was good for 3 days dropped 8 inches, and broke again. Now I have waited three days and finally got your confirmation email and they are out of stock on my phone. Can’t promise when they are going, can’t replace it, no loaners no supervisors, no answers, no name, robbery! Verizon, you should be ashamed. I think I am going to cancel everything. So much for brotherhood and the USA where we all take care of each other. They are probably from Thailand, excuse my spelling because I am spitting mad. Somehow this is going to go viral. See you soon Freddy

,

Avatar for PO
PO

paying top dollar for a new phone

July 11, 2014

After paying top dollar for a new phone, I cracked the screen. Asurion was prompt in sending me a replacement phone, but it didn’t work. It was refurbished. After repeating this procedure two more times over a 3 month span I was finally given the option of a “new” phone. Customer service at the call-in level is the worst of the worst. However, when i asked for a supervisor I was treated with courtesy and a level of intelligence I had not experienced previously. Asurion needs to ditch the refurbished phone replacement policy.

Avatar for CC
CC
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