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Lufthansa

 

Description

Lufthansa is a German airline that offers worldwide flights to the USA, UK and all of Europe.

Lufthansa USA Corporate Office Headquarters HQ Address
640 Hempstead Turnpike
East Meadow, NY 11554
Corporate Phone Number: 1-516-794-2232
Fax Number: n/a
Email Address: n/a
Stock Symbol LHA

 

Telephone Number

Phone Hint
1-800-399-5838 Direct to human.
 
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Comments

Date Comment
5/5/2012 I reached the Lufthansa counter at 4 pm, and contacted one of their representatives called Navi with a fourfold " can you help me Sir". He walked off saying "sorry , I am off the clock" My husband and I were totally frustrated by this attitude. It wasthe fifth time we had visited the Lufthansa counter in a month as we had some questions about our forthcoming flight reservations. The counter was deserted during normal business hours. As we were walking out, I saw this gentleman with four other luthansa representatives standing outside and chatting with each other. When I asked him his name, he covered his batch with his hand andactually made fun of me. Disgusting behavior. Will never fly Lufthansa again
Smitha
4/27/2012 I have made couple of comments about Lufthansa's bad and rude customer services!! You're going to be in big trouble soon with hectic lawsuits because of unprofessionals working as customer service managers. First of all they should know what customer service is. I remember Lufthansa's positive reputation years back. Good Luck to all those who are travelling by Lufthansa. If there are anyone out there in Lufthansa (in US, Germany or anywhere in the world) with business sense, then read all comments and act quick before you sink.
Dan
4/14/2012 DEAR SIRS , I HAVE TO REPORT A BAGGAGE LOSS – I HAVE HAD NO NEWS FROM MALPENSA SEA AUTHORITY FLIGHT ABERDEEN VIA FRANKFURT TO MALPENSA DATE 26 MARCH 2012 DEPARTED ABERDEEN 17.05 DEPARTED FRANKFURT 21.20 ARRIVED MALPENSA – 23.00 ON 26 MARCH 2012 REPORTED TO BAGGAGE HANDLERS UPON ARRIVAL WITH SEA AUTHORITIES MALPENSA AIRPORT – REPORT NUMBER MXPLH 94504 TAG NUMBER OF SUITCASE LH 182173 YOU WILL FIND ATTACHED A POLICE REPORT CONTENTS OF THE SUITCASE : ONE SEMI RIGID BLACK SAMSONITE SUITCASE € 200 PERSONAL EFFECTS AND CLOTHING ( 3 shoes, 3 shirts, 3 trousers, 5 underwear, 3 pullovers, 1 rain jacket , 1 suede jacket , 5 T-shirts, belts, souvenirs after 5 days away staying in Scotland , wash kit etc etc ) : € 700 ONE SAMSUNG PHOTOCAMERA : € 120 ONE SAMSUNG VIDEO CAMERA : € 350 ONE GENTS HERMES WRISTWATCH (stainless steel) : € 600 ONE LADIES ROLEX WRISTWATCH : € 300 The reason I also put these valuable items in my suitcase is because recently I lost some personal hand luggage ( it was tagged upon boarding) on a flight and I felt the items would be safer in my big suitcase . I am very sad & sorry in particular for the loss of two items which I treasured highly , the wristwatch and the video camera which were both given to me as presents , by my daughters aged 20 & 18 both of whom sadly died in a car accident in Scotland in July 2008 . I look forward to having your news very soon and thanking you for your assistance , Regards, Marina Praderio
marina
4/14/2012 Please quote reference in any future correspondence. We look forward to hearing from you at your earliest convenience. Yours sincerely, Amy Carson Customer Feedback Europe after 15 days i am still awaiting your answer / reply on the subject of a lost bag -i am disgusted by the customer service
hugo putnam
3/30/2012 Did Lufthansa steal my daughter's Christmas & Birthday presents? After our 30 hr. journey to return to our home in France from a U.S. holiday visit we found one bag didn't make it. We immediately filed a claim at the airport we flew into. A few days later we received the bag only problem was that it was almost empty! Unfortunately this was the bag containing my daughter's Christmas & birthday presents (she has any early Jan. b-day. Poor baby! We had gate checked it along the way as it was just me, her & my then 4 mo. old son. I sent an email as per their website and got nothing more than an automated response for more than 2 wks. I sent another email and received one asking for my a list of items, faxed receipts, bag tags, etc. and bank info. I faxed it all to the number given. That was in mid Feb.! I have received NOTHING- not an email, fax, call and certainly no deposit into my bank account! So now it is April in a day and my daughter is still without her Christmas and birthday presents! I've made repeated attempts to contact someone who can help but have been told I must fax baggage! Our once favorite airline is now the avoid at all costs airline! I will never forget this- I'm sure she won't either. It will always seem like Lufthansa is a cruel and insensitive business to us and everyone we share this story with!
Heather
3/13/2012 On 3/5/2012 I was supposed to board your Philadelphia-Chennai flight(427/758) and I on 3/3/2012 around 7.00 PM(EST) I called Lufthansa customer service to find out about additional baggage information and the customer service told that my ticket allows 4 baggage since I'm traveling form Philadelphia-Chennai that there was a promotion,I was excited since I'm traveling with my 20 month old son that I can carry additional stuff and going back to home after a very long time that I can buy some stuff for my friends and family.....so I have to change my plans and start shopping at last minute in a already a very tight schedule.I reached the airport on 3/5/2012 I checked in my 4 baggage there at the reception counter bbbbbb told me that I was allowed to carry only 2 baggage and have to pay for other 2 baggage .I explained my conversation with customer service on the phone and she checked something for 20-30 minutes in her office and came back stared arguing and yelling at me not giving me a chance to talk....my infant son start to crying because of the hostile environment that she created.I paid the additional fee of $140 for my 2 bags and try to get out of the place ASAP.Even other customer representative over there felt bad for me and ask me send a letter to Lufthansa customer relations. I feel very disappointed,violated and bullied by such rude and unprofessional "person" in general forget they are customer representative for such a reputable world class company like Lufthansa. I wrote this to Ms. Barabara McFall/Lufthnasa Customer Relations and the reponse I got was.. they are not responsible for misleading me ,so they won't refund me any fee!!! Lufthansa is horrible customer service PERIOD!!!!!
Mike
3/9/2012 We want to go to Germany again. Two senior citizens from Dullas to Frankfurt... time depends on flight prices. Please give approx. cost during July and give first day of lower prices... Thank you,
Christine
3/8/2012 again another unsatisfied customer , they dumped me in frankfurt for 24 hrs and i was treated like a dog. Im still waiting for any reply it seems they just dont care!!!!
paul
1/10/2012 My husband and I recently flew from Nashville TN to Charlotte NC to Munich to Venice (we are stationed in Italy). We had a 6 hour lay over in Charlotte but didn't have to recheck our bags which turned out to be a huge mistake. When we arrived in Venice we discovered NONE of our bags made it. We looked at all the baggage places and then went to the window to report the claim. I gave them descriptions of the bags and our phone number and address. This is the first time in all my 48 years that I have ever purchased insurance for travel and I'm glad I did. The Venice office is only open 10-1 and 3-6 (this means they close before anything in the states is open for the most part and add to that the language barrier). I called the insurance company the next day and they immediately started working on finding the luggage. In the mean time I tried every Lufthansa number I could find on line to tell them that I thought the luggage was still state side. Of course all they say is "the office in Venice is responsible for finding it" and no one want to give me a number to the Charlotte office. During this whole ordeal the Venice office only called one time. The insurance company called every day to give me an update. After a week of this and Lufthansa finally just telling me to start the claim forms I was ticked beyond believe. I knew US Airways was the first carrier and they had scanned the bags because I was standing there. Lufthansa couldn't find in their computer where they had ever scanned them. A week into this I scanned and emailed my sister the bag claim sticker numbers and our ticket information. She went back to the airport in Nashville. They allowed her to go in the lost luggage to see if it was there and it wasn't. They then took the baggage ticket number and proved where they had loaded them in Nashville and unloaded them in Charlotte and that was the end of the trail. Therefore I knew they had to be sitting in Charlotte somewhere I scanned the load/unload documents to the insurance company who was able to then do more digging. They finally reached an actual person in Charlotte who went to the back and found my luggage sitting right where it had been sitting for days,. The story was that when US Airways had unloaded it they took it to the wrong airlines. When this mistake was discovered they took it to Lufthansa and they stuck it in lost luggage where it had been sitting for over a week. It was finally loaded on a plane and sent our way. We received it 10 days after landing. A courier delivered it to our house and one bag was taped up. I made pictures of the bag with the tape on and after I removed it. I want to claim the $129.99 that it will cost to replace the bag at the exchange on base but now they are saying I didn't do the claim in time and how can I prove the bag didn't look like that before they got it. This really is making me mad and I'm very frustrated with the whole situation. I have never seen such poor customer service. They have no idea at the money they would have been out had I done the claim. Everything was in that luggage. It was our first trip home in over a year and all the gifts our family had given us was in there. And on top of that I'm an accountant and had already started an excel spreadsheet listing everything in there and the cost. I would think that since I did them a favor in finding the luggage in the first place they would be more than happy to reimbursement me for a bag they damaged and not question it. They finally offered to pay for the bag but only after I pointed out everything else. Then they asked me for my banking information via email. I have asked to be sent a check as I am not comfortable giving out any banking information on email. I have always heard good things about Lufthansa but I think they are in big trouble from what I read on here. They pointed out to me that they have guidelines saying how long people have to make a claim and the proper procedures - like proving your bag wasn't destroyed prior to them getting their hands on it. So I would advise that you take several pictures of your luggage while traveling (with date and time stamps) so you will have proof. And if they courier your luggage to your home and it is damaged please put it back in the car and drive it back to the airport to file a claim. Of course they are willing to poiint out all of this hoping you will forget that you bought a ticket and paid a good deal of money for it with the understanding that your luggage would arrive with you and not more than a week later. My advise to everyone is to number one NOT fly Lufthansa or if you buy insurance because if it had not been for them I would have been tracking the bags all alone because Lufthansa is not going to bother doing it. Also if you have family living where you left from see if they will go back tot he airport and get documents from the originating airline.
Sissy
1/3/2012 Good Luck Jacky! You'll never get respect from Lufthansa customer service staff. Lufthansa should revisit their customer service policy (probably to fire the head of customer service) and retrain all employees as to how to treat complaints from customers. Their downhill started already. The guys will learn some tough lesson. Come on! read all other comments.
Dan
1/2/2012 It is not very encouraging to read you all....Had a very bad experience also with Lufthansa so far and if I had known, would have picked another company...I live in Uganda and my daughter has visited from Paris for Christmas and took a Lufthansa operated flight via Addis Ababa, to Entebbe (last portion operated by their partner Ethiopian). At her arrival in Entebbe, her baggage had not followed....It has been 2 weeks now and still no baggage. We called everyday, wrote to Lufthansa and still no news....The bad part is that we had all the christmas gifts and goodies in it....(people who live abroad probably understand how nice it is to have things from home...) We filed a complaint with Lufthansa customer service but apparently, they are too busy celebrating the new year... I am very disappointed with their service...But apparently, they don't seem to care.... Traveling is becoming more and more of a nightmare and I feel that passengers do not get the respect they deserve anymore...We just feel used and abused and it is a pitty.... Jacky
Jacky
11/8/2011 11/3/2011 I tried to Register Lufthansa .com /celebrations,but there is no response trom you so far from your end/ Raj Hello Raj: Don't expect miracle from Lufthansa! Read all other comments about their customer service. They are very bad in customer service. I wish you good luck to get a response from them.
Dan
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