Use this page to contact Alamo Rent A Car customer service for reservations, rental changes, cancellations, roadside assistance, billing, refunds, tolls, citations, lost items, accessibility assistance, complaints, and customer reviews. Alamo is a car-rental brand operated under Enterprise Holdings / Enterprise Mobility, alongside Enterprise Rent-A-Car and National Car Rental.
Alamo Customer Service Phone Number and Contact Options
- Reservations / Managing or Making Reservations: 1-844-354-6962
- Customer Service: 1-844-357-5138
- Roadside Assistance: 1-800-803-4444
- Customers with Disabilities: 1-800-651-1223
- TTY / TDD: 1-800-522-9292
- Website Accessibility Help: 1-844-602-3271
- Reservations Outside the U.S. and Canada: 1-833-364-6934
- Official Customer Support Page: Alamo Customer Support
- Help and FAQs: Alamo Car Rental FAQs
- View / Modify / Cancel Reservation: Manage an Alamo Reservation
- Past Trips / Receipts: Alamo Past Trips and Receipts
- Corporate Address: Alamo Rent A Car / Enterprise Holdings, 600 Corporate Park Drive, St. Louis, MO 63105
- Official Website: Alamo.com
Choose the Correct Alamo Support Route
Alamo support depends on whether your issue involves a new reservation, active rental, roadside emergency, billing dispute, lost item, accessibility request, rental-location issue, toll charge, or past receipt.
- New reservation or existing reservation: Call 1-844-354-6962 or use the View / Modify / Cancel Reservation tool.
- General customer service after booking: Call 1-844-357-5138.
- Roadside assistance during a rental: Call 1-800-803-4444.
- Lost item left in a rental vehicle or branch: Use Alamo’s Lost and Found process and submit the online form if the location is not listed.
- Billing, refund, deposit, debit-card hold, or credit-card authorization: Use Customer Service and keep your rental agreement, receipt, and payment documentation.
- Tolls or citations: Use Alamo’s TollPass, toll, and citation FAQ resources and keep your rental agreement number and notice details.
- Accessibility or adaptive driving device request: Call 1-800-651-1223 or use Alamo’s Customers with Disabilities page.
- Website accessibility issue: Call 1-844-602-3271.
- Outside the U.S. or Canada: Call 1-833-364-6934 or check the country-specific Alamo site.
Information To Have Ready Before Contacting Alamo
Before calling, chatting, submitting a lost-item report, or filing a complaint, gather the details that apply to your issue:
- Reservation number, confirmation number, or rental agreement number
- Renter name exactly as it appears on the reservation
- Pickup and return location, date, and time
- Vehicle make, model, license plate, and unit number if available
- Receipt, rental contract, email confirmation, or past-trip record
- Credit-card or debit-card authorization details, without sharing full card numbers publicly
- Toll notice, citation notice, or parking ticket number if relevant
- Lost-item description, return location, vehicle details, and travel dates if relevant
- Roadside-assistance case number, tow details, or incident location if relevant
- Photos, receipts, branch names, representative names, and prior case numbers if available
For public reviews, do not post reservation numbers, rental agreement numbers, driver’s license details, insurance cards, claim numbers, credit-card information, hotel addresses, travel dates, phone numbers, email addresses, or photos showing private documents.
Common Reasons Customers Contact Alamo
- New reservations, reservation changes, cancellations, or no-show questions
- Airport pickup, late arrival, vehicle availability, or counter service problems
- Billing disputes, duplicate charges, deposits, debit-card holds, and refunds
- Roadside assistance, flat tires, lockouts, jumpstarts, towing, or fuel delivery
- Lost items left in the rental vehicle or at the rental branch
- Toll charges, TollPass questions, parking tickets, traffic citations, or administrative fees
- Damage claims, insurance paperwork, protection products, or accident reporting
- Disability-related reservations, adaptive driving devices, surrogate drivers, or TTY support
- Past receipts, app issues, website problems, or account access
- Complaints about rental location service, vehicle cleanliness, vehicle condition, or response times
Reservations, Changes, Cancellations, and No-Shows
Alamo reservations can usually be modified or canceled online. Cancellation rules may depend on whether the reservation was guaranteed, prepaid, made through a travel package, or booked through a third party. Pay Now reservations may have different cancellation fees than unpaid reservations.
If your reservation was made through a travel agency, online travel site, airline package, corporate account, or tour operator, you may also need to contact that booking provider.
Billing, Deposits, Debit Cards, Refunds, and Receipts
Billing questions can involve the estimated rental amount, security authorization, debit-card hold, additional driver fees, fuel charges, optional protection products, no-show fees, prepaid reservations, taxes, surcharges, and final refunds. Keep your receipt, rental agreement, payment records, and any branch messages until the issue is resolved.
CustomerServiceNumbers.com does not provide legal, banking, chargeback, insurance, or financial advice. For payment disputes, contact Alamo, your booking provider, your bank, your card issuer, your travel insurer, or a qualified professional through official channels.
Roadside Assistance and Roadside Plus
If you have a roadside issue during an active Alamo rental, call Roadside Assistance at 1-800-803-4444. Roadside issues may include towing, flat tire service, lockout service, jumpstarts, fuel delivery, or key-related issues depending on the rental location, rental agreement, and whether Roadside Plus was selected.
- Alamo Roadside Assistance FAQ
- Roadside Assistance Phone: 1-800-803-4444
This page does not provide driving, roadside, towing, accident, mechanical, legal, medical, insurance, or safety advice. If there is an emergency, contact local emergency services. For active rental roadside issues, contact Alamo through the official roadside number.
Lost and Found
If you left an item in a rental vehicle or at an Alamo location, use Alamo’s Lost and Found process. If the rental location is listed on the Lost Returns website, follow that location’s instructions. If the rental location is not listed, submit the online Lost and Found form.
Do not post detailed lost-item descriptions, travel dates, hotel locations, medication details, insurance cards, or IDs in a public review. Use the official lost-item process instead.
Tolls, Citations, Parking Tickets, and Administrative Fees
Alamo’s TollPass program and toll-charge rules vary by rental location and roadway. If you receive a toll notice, citation, parking ticket, or administrative fee, keep the rental agreement number, notice date, plate number, toll agency, and payment records. Some toll and citation questions may involve third-party toll agencies, municipalities, or payment processors.
CustomerServiceNumbers.com does not provide legal advice about traffic citations, toll disputes, parking tickets, collections, or administrative fees. Use Alamo, the toll agency, the issuing authority, your booking provider, or a qualified professional when needed.
Damage Claims, Accidents, Insurance, and Protection Products
If your issue involves an accident, vehicle damage, damage waiver, insurance claim, police report, injury, roadside event, or disputed damage charge, contact Alamo directly and keep all paperwork. Save the rental agreement, photos, return inspection notes, branch messages, incident reports, claim numbers, insurance details, and repair or damage notices.
Do not post insurance cards, claim numbers, driver’s license details, medical information, police reports, or photos showing private documents in a public review. This page does not provide insurance, legal, repair, financial, medical, driving, or safety advice.
Customers with Disabilities and Accessibility Support
Alamo provides accessibility support for customers with disabilities, including adaptive driving device information, surrogate driver information, relay call support, TTY support, and website accessibility help. Adaptive driving devices may require advance notice depending on the branch and location.
- Alamo Customers with Disabilities
- Customers with Disabilities: 1-800-651-1223
- TTY / TDD: 1-800-522-9292
- Website Accessibility Help: 1-844-602-3271
Alamo Insiders, Partner Rewards, App, and Receipts
If your issue involves Alamo Insiders, partner rewards, frequent flyer numbers, account access, app features, past trips, or receipts, use the Alamo website or app resources and contact customer service if the issue is not resolved. Keep your reservation number, rental agreement number, email address, and rewards-program details ready.
Fraud, Privacy, and Safe Review Tips
Rental-car records can include sensitive personal and financial information. Do not post reservation numbers, rental agreement numbers, driver’s license information, passport details, insurance cards, claim numbers, credit-card information, home addresses, travel dates, hotel addresses, phone numbers, or email addresses in a public review.
If you receive a suspicious message claiming to be from Alamo, use Alamo.com, the official app, the official customer-support page, or verified phone numbers instead of clicking unknown links. Alamo states that it does not issue gift cards and will never ask for credit-card or other payment information over the phone for gift-card payment requests.
How to Escalate an Alamo Complaint
If your Alamo issue is not resolved after the first contact, keep your complaint organized and route it to the correct team.
- Identify whether the issue involves reservations, active rental, roadside assistance, billing, damage, tolls, lost and found, accessibility, a branch location, or a third-party booking provider.
- Call the correct official Alamo number: reservations at 1-844-354-6962, customer service at 1-844-357-5138, or roadside at 1-800-803-4444.
- Save the rental agreement, receipts, photos, branch messages, support case numbers, and any notices from toll agencies, insurers, banks, or booking providers.
- Ask Alamo for a case number, written explanation, refund review, billing breakdown, lost-item report, or next step.
- If the rental was booked through a travel agency, airline package, employer, credit-card portal, or online travel site, contact that provider too.
- For legal, insurance, damage, injury, toll, citation, banking, or chargeback issues, use the appropriate company, agency, insurer, bank, card issuer, or qualified professional.
Alamo Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows a mixed rating for Alamo based on customer reviews. Visible review themes include billing or charge disputes, reservation pickup problems, rude counter-service complaints, and positive experiences with helpful airport staff and clean vehicles.
Useful new reviews may discuss reservation changes, airport pickup, counter service, vehicle availability, roadside assistance, lost items, refunds, tolls, damage claims, billing disputes, accessibility support, app issues, and complaint outcomes.
Please keep your review focused on your customer-service experience. Do not include reservation numbers, rental agreement numbers, driver’s license details, insurance cards, claim numbers, payment details, travel dates, hotel locations, phone numbers, email addresses, or legal allegations in a public review.
Frequently Asked Questions About Alamo Customer Service
What is the Alamo customer service phone number?
Alamo lists Customer Service at 1-844-357-5138. For managing or making reservations, Alamo lists 1-844-354-6962.
What is the Alamo reservations phone number?
Alamo reservations and reservation management can be reached at 1-844-354-6962.
What is the Alamo roadside assistance phone number?
Alamo Roadside Assistance can be reached at 1-800-803-4444.
Is Alamo customer service available 24/7?
Alamo lists reservations and roadside assistance as 24-hour support routes. The general customer-service line is listed as 7 a.m. to 7 p.m. CDT, and chat is listed as available Monday through Friday during posted Central Time hours.
How do I modify or cancel an Alamo reservation?
Use Alamo’s View / Modify / Cancel Reservation tool. Cancellation rules can vary by reservation type, including guaranteed and Pay Now reservations.
How do I get an Alamo receipt?
Use Alamo’s Past Trips and Receipts page. Have your rental agreement or reservation details ready.
How do I contact Alamo about a lost item?
Use Alamo’s Lost and Found FAQ and the Alamo Lost Returns website. If your location is not listed, submit the online Lost and Found form.
Who do I contact about an Alamo toll charge or citation?
Use Alamo’s TollPass, toll-charge, and citation FAQ pages. Keep the rental agreement number, notice details, license plate, toll agency, and payment records.
How do I contact Alamo for disability-related assistance?
Call 1-800-651-1223. TTY users can call 1-800-522-9292. For website accessibility help, call 1-844-602-3271.
Where is Alamo’s corporate office?
Alamo Rent A Car is part of Enterprise Holdings / Enterprise Mobility. The corporate office address commonly listed for Alamo and Enterprise Holdings is 600 Corporate Park Drive, St. Louis, MO 63105.
Related Resources
Customers comparing rental-car and travel support options may also find these CustomerServiceNumbers.com pages useful: Hertz Customer Service, Enterprise Customer Service, Advantage Rent A Car Customer Service, Fox Rent A Car Customer Service, and Dollar Rent A Car Customer Service. For corporate-level information, see Alamo Corporate Office Headquarters.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Alamo Rent A Car, Enterprise Holdings, Enterprise Mobility, Enterprise Rent-A-Car, National Car Rental, any rental branch, airport, toll agency, insurer, bank, travel agency, or booking provider.
Share Your Experience With Alamo
Have you contacted Alamo about a reservation, cancellation, refund, billing dispute, vehicle issue, roadside assistance, lost item, toll charge, citation, damage claim, accessibility request, app problem, counter service, or complaint? Share your experience below to help other customers understand what to expect. Please do not include reservation numbers, rental agreement numbers, driver’s license details, insurance information, claim numbers, payment details, travel dates, hotel locations, phone numbers, or email addresses in your public review.
Page Update Note
This Alamo customer service page was updated on July 1, 2026, to verify current official phone numbers, reservations support, customer-service hours, roadside assistance, disability and TTY support, website accessibility help, refund and payment resources, cancellation guidance, lost-and-found routing, toll and citation resources, related COH page, and live CSN review status.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Alamo Rent A Car, Enterprise Holdings, Enterprise Mobility, Enterprise Rent-A-Car, National Car Rental, any rental branch, airport, toll agency, insurer, bank, card issuer, travel agency, or booking provider. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For rental agreements, accidents, roadside emergencies, tolls, citations, insurance claims, billing disputes, chargebacks, legal issues, financial questions, disability accommodations, travel safety, or vehicle safety, contact Alamo, the rental branch, the appropriate agency, your insurer, your bank, your card issuer, your booking provider, emergency services, or a qualified professional through official channels.
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