Alamo Customer Service Phone Number, Roadside Assistance & Reviews

Eric Strand

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Use this page to contact Alamo Rent A Car customer service for reservations, rental changes, cancellations, roadside assistance, billing, refunds, tolls, citations, lost items, accessibility assistance, complaints, and customer reviews. Alamo is a car-rental brand operated under Enterprise Holdings / Enterprise Mobility, alongside Enterprise Rent-A-Car and National Car Rental.

Alamo Customer Service Phone Number and Contact Options

Choose the Correct Alamo Support Route

Alamo support depends on whether your issue involves a new reservation, active rental, roadside emergency, billing dispute, lost item, accessibility request, rental-location issue, toll charge, or past receipt.

  • New reservation or existing reservation: Call 1-844-354-6962 or use the View / Modify / Cancel Reservation tool.
  • General customer service after booking: Call 1-844-357-5138.
  • Roadside assistance during a rental: Call 1-800-803-4444.
  • Lost item left in a rental vehicle or branch: Use Alamo’s Lost and Found process and submit the online form if the location is not listed.
  • Billing, refund, deposit, debit-card hold, or credit-card authorization: Use Customer Service and keep your rental agreement, receipt, and payment documentation.
  • Tolls or citations: Use Alamo’s TollPass, toll, and citation FAQ resources and keep your rental agreement number and notice details.
  • Accessibility or adaptive driving device request: Call 1-800-651-1223 or use Alamo’s Customers with Disabilities page.
  • Website accessibility issue: Call 1-844-602-3271.
  • Outside the U.S. or Canada: Call 1-833-364-6934 or check the country-specific Alamo site.

Information To Have Ready Before Contacting Alamo

Before calling, chatting, submitting a lost-item report, or filing a complaint, gather the details that apply to your issue:

  • Reservation number, confirmation number, or rental agreement number
  • Renter name exactly as it appears on the reservation
  • Pickup and return location, date, and time
  • Vehicle make, model, license plate, and unit number if available
  • Receipt, rental contract, email confirmation, or past-trip record
  • Credit-card or debit-card authorization details, without sharing full card numbers publicly
  • Toll notice, citation notice, or parking ticket number if relevant
  • Lost-item description, return location, vehicle details, and travel dates if relevant
  • Roadside-assistance case number, tow details, or incident location if relevant
  • Photos, receipts, branch names, representative names, and prior case numbers if available

For public reviews, do not post reservation numbers, rental agreement numbers, driver’s license details, insurance cards, claim numbers, credit-card information, hotel addresses, travel dates, phone numbers, email addresses, or photos showing private documents.

Common Reasons Customers Contact Alamo

  • New reservations, reservation changes, cancellations, or no-show questions
  • Airport pickup, late arrival, vehicle availability, or counter service problems
  • Billing disputes, duplicate charges, deposits, debit-card holds, and refunds
  • Roadside assistance, flat tires, lockouts, jumpstarts, towing, or fuel delivery
  • Lost items left in the rental vehicle or at the rental branch
  • Toll charges, TollPass questions, parking tickets, traffic citations, or administrative fees
  • Damage claims, insurance paperwork, protection products, or accident reporting
  • Disability-related reservations, adaptive driving devices, surrogate drivers, or TTY support
  • Past receipts, app issues, website problems, or account access
  • Complaints about rental location service, vehicle cleanliness, vehicle condition, or response times

Reservations, Changes, Cancellations, and No-Shows

Alamo reservations can usually be modified or canceled online. Cancellation rules may depend on whether the reservation was guaranteed, prepaid, made through a travel package, or booked through a third party. Pay Now reservations may have different cancellation fees than unpaid reservations.

If your reservation was made through a travel agency, online travel site, airline package, corporate account, or tour operator, you may also need to contact that booking provider.

Billing, Deposits, Debit Cards, Refunds, and Receipts

Billing questions can involve the estimated rental amount, security authorization, debit-card hold, additional driver fees, fuel charges, optional protection products, no-show fees, prepaid reservations, taxes, surcharges, and final refunds. Keep your receipt, rental agreement, payment records, and any branch messages until the issue is resolved.

CustomerServiceNumbers.com does not provide legal, banking, chargeback, insurance, or financial advice. For payment disputes, contact Alamo, your booking provider, your bank, your card issuer, your travel insurer, or a qualified professional through official channels.

Roadside Assistance and Roadside Plus

If you have a roadside issue during an active Alamo rental, call Roadside Assistance at 1-800-803-4444. Roadside issues may include towing, flat tire service, lockout service, jumpstarts, fuel delivery, or key-related issues depending on the rental location, rental agreement, and whether Roadside Plus was selected.

This page does not provide driving, roadside, towing, accident, mechanical, legal, medical, insurance, or safety advice. If there is an emergency, contact local emergency services. For active rental roadside issues, contact Alamo through the official roadside number.

Lost and Found

If you left an item in a rental vehicle or at an Alamo location, use Alamo’s Lost and Found process. If the rental location is listed on the Lost Returns website, follow that location’s instructions. If the rental location is not listed, submit the online Lost and Found form.

Do not post detailed lost-item descriptions, travel dates, hotel locations, medication details, insurance cards, or IDs in a public review. Use the official lost-item process instead.

Tolls, Citations, Parking Tickets, and Administrative Fees

Alamo’s TollPass program and toll-charge rules vary by rental location and roadway. If you receive a toll notice, citation, parking ticket, or administrative fee, keep the rental agreement number, notice date, plate number, toll agency, and payment records. Some toll and citation questions may involve third-party toll agencies, municipalities, or payment processors.

CustomerServiceNumbers.com does not provide legal advice about traffic citations, toll disputes, parking tickets, collections, or administrative fees. Use Alamo, the toll agency, the issuing authority, your booking provider, or a qualified professional when needed.

Damage Claims, Accidents, Insurance, and Protection Products

If your issue involves an accident, vehicle damage, damage waiver, insurance claim, police report, injury, roadside event, or disputed damage charge, contact Alamo directly and keep all paperwork. Save the rental agreement, photos, return inspection notes, branch messages, incident reports, claim numbers, insurance details, and repair or damage notices.

Do not post insurance cards, claim numbers, driver’s license details, medical information, police reports, or photos showing private documents in a public review. This page does not provide insurance, legal, repair, financial, medical, driving, or safety advice.

Customers with Disabilities and Accessibility Support

Alamo provides accessibility support for customers with disabilities, including adaptive driving device information, surrogate driver information, relay call support, TTY support, and website accessibility help. Adaptive driving devices may require advance notice depending on the branch and location.

Alamo Insiders, Partner Rewards, App, and Receipts

If your issue involves Alamo Insiders, partner rewards, frequent flyer numbers, account access, app features, past trips, or receipts, use the Alamo website or app resources and contact customer service if the issue is not resolved. Keep your reservation number, rental agreement number, email address, and rewards-program details ready.

Fraud, Privacy, and Safe Review Tips

Rental-car records can include sensitive personal and financial information. Do not post reservation numbers, rental agreement numbers, driver’s license information, passport details, insurance cards, claim numbers, credit-card information, home addresses, travel dates, hotel addresses, phone numbers, or email addresses in a public review.

If you receive a suspicious message claiming to be from Alamo, use Alamo.com, the official app, the official customer-support page, or verified phone numbers instead of clicking unknown links. Alamo states that it does not issue gift cards and will never ask for credit-card or other payment information over the phone for gift-card payment requests.

How to Escalate an Alamo Complaint

If your Alamo issue is not resolved after the first contact, keep your complaint organized and route it to the correct team.

  1. Identify whether the issue involves reservations, active rental, roadside assistance, billing, damage, tolls, lost and found, accessibility, a branch location, or a third-party booking provider.
  2. Call the correct official Alamo number: reservations at 1-844-354-6962, customer service at 1-844-357-5138, or roadside at 1-800-803-4444.
  3. Save the rental agreement, receipts, photos, branch messages, support case numbers, and any notices from toll agencies, insurers, banks, or booking providers.
  4. Ask Alamo for a case number, written explanation, refund review, billing breakdown, lost-item report, or next step.
  5. If the rental was booked through a travel agency, airline package, employer, credit-card portal, or online travel site, contact that provider too.
  6. For legal, insurance, damage, injury, toll, citation, banking, or chargeback issues, use the appropriate company, agency, insurer, bank, card issuer, or qualified professional.

Alamo Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows a mixed rating for Alamo based on customer reviews. Visible review themes include billing or charge disputes, reservation pickup problems, rude counter-service complaints, and positive experiences with helpful airport staff and clean vehicles.

Useful new reviews may discuss reservation changes, airport pickup, counter service, vehicle availability, roadside assistance, lost items, refunds, tolls, damage claims, billing disputes, accessibility support, app issues, and complaint outcomes.

Please keep your review focused on your customer-service experience. Do not include reservation numbers, rental agreement numbers, driver’s license details, insurance cards, claim numbers, payment details, travel dates, hotel locations, phone numbers, email addresses, or legal allegations in a public review.

Frequently Asked Questions About Alamo Customer Service

What is the Alamo customer service phone number?

Alamo lists Customer Service at 1-844-357-5138. For managing or making reservations, Alamo lists 1-844-354-6962.

What is the Alamo reservations phone number?

Alamo reservations and reservation management can be reached at 1-844-354-6962.

What is the Alamo roadside assistance phone number?

Alamo Roadside Assistance can be reached at 1-800-803-4444.

Is Alamo customer service available 24/7?

Alamo lists reservations and roadside assistance as 24-hour support routes. The general customer-service line is listed as 7 a.m. to 7 p.m. CDT, and chat is listed as available Monday through Friday during posted Central Time hours.

How do I modify or cancel an Alamo reservation?

Use Alamo’s View / Modify / Cancel Reservation tool. Cancellation rules can vary by reservation type, including guaranteed and Pay Now reservations.

How do I get an Alamo receipt?

Use Alamo’s Past Trips and Receipts page. Have your rental agreement or reservation details ready.

How do I contact Alamo about a lost item?

Use Alamo’s Lost and Found FAQ and the Alamo Lost Returns website. If your location is not listed, submit the online Lost and Found form.

Who do I contact about an Alamo toll charge or citation?

Use Alamo’s TollPass, toll-charge, and citation FAQ pages. Keep the rental agreement number, notice details, license plate, toll agency, and payment records.

How do I contact Alamo for disability-related assistance?

Call 1-800-651-1223. TTY users can call 1-800-522-9292. For website accessibility help, call 1-844-602-3271.

Where is Alamo’s corporate office?

Alamo Rent A Car is part of Enterprise Holdings / Enterprise Mobility. The corporate office address commonly listed for Alamo and Enterprise Holdings is 600 Corporate Park Drive, St. Louis, MO 63105.

Related Resources

Customers comparing rental-car and travel support options may also find these CustomerServiceNumbers.com pages useful: Hertz Customer Service, Enterprise Customer Service, Advantage Rent A Car Customer Service, Fox Rent A Car Customer Service, and Dollar Rent A Car Customer Service. For corporate-level information, see Alamo Corporate Office Headquarters.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Alamo Rent A Car, Enterprise Holdings, Enterprise Mobility, Enterprise Rent-A-Car, National Car Rental, any rental branch, airport, toll agency, insurer, bank, travel agency, or booking provider.

Share Your Experience With Alamo

Have you contacted Alamo about a reservation, cancellation, refund, billing dispute, vehicle issue, roadside assistance, lost item, toll charge, citation, damage claim, accessibility request, app problem, counter service, or complaint? Share your experience below to help other customers understand what to expect. Please do not include reservation numbers, rental agreement numbers, driver’s license details, insurance information, claim numbers, payment details, travel dates, hotel locations, phone numbers, or email addresses in your public review.

Page Update Note

This Alamo customer service page was updated on July 1, 2026, to verify current official phone numbers, reservations support, customer-service hours, roadside assistance, disability and TTY support, website accessibility help, refund and payment resources, cancellation guidance, lost-and-found routing, toll and citation resources, related COH page, and live CSN review status.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Alamo Rent A Car, Enterprise Holdings, Enterprise Mobility, Enterprise Rent-A-Car, National Car Rental, any rental branch, airport, toll agency, insurer, bank, card issuer, travel agency, or booking provider. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For rental agreements, accidents, roadside emergencies, tolls, citations, insurance claims, billing disputes, chargebacks, legal issues, financial questions, disability accommodations, travel safety, or vehicle safety, contact Alamo, the rental branch, the appropriate agency, your insurer, your bank, your card issuer, your booking provider, emergency services, or a qualified professional through official channels.

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3.0 out of 5 stars (based on 18 reviews)
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Fort Lauderdale FL Unexpected Insurance Charge at the Rental Counter

May 28, 2016

Alamo, We rented a car through the airline at Fort Lauderdale Airport. When we arrived at the counter, we were immediately told to wait in the middle of the room, even though no other customers were in line. The Alamo representative was rude and told us we needed to pay an additional $250 on top of the $275 rental charge. He initially said the extra amount was for taxes and fees. When I questioned why the taxes and fees were nearly as much as the rental, he said the airline had charged us incorrectly. He later suggested that the higher cost might be related to Memorial Day week. After arguing about the charge, I paid so we could leave, but I said I would look into it. At the exit, another employee explained that the additional charge was for optional insurance and credited the money back to our card. The representative at the counter was rude and unprofessional. This made our first car-rental experience extremely stressful. Thankfully, the extra charge was refunded before we left.

Avatar for Regina
Regina

Alamo Phoenix AZ Disappointing Experience

January 18, 2016

Alamo, I got a great deal on Expedia and when I got to the desk at the Phoenix counter the check in guy showed me terrible and horrible road conditions and said I should probably upgrade to a 4wd ‘luxury vehicle’ to ensure getting to my destination in Sedona. $500 later I took the bait and steamed all the way up the freeway, with no delays and with some snowflakes on the windshield but none on the roadway. I know I should have done more due diligence but I found no weather hazards on any website before my travel and we were on a deadline at my destination. The agent cautioned that the ‘luxury 4wd cars’ were selling out fast and there were only a few left. Needless to say, I just did my last stand at the Alamo desk. I tried to make a complaint on the Alamo website but it keeps showing the link to their customer service e-mail is ‘broken or missing!”

Avatar for JD
JD

Alamo Phoenix AZ My Experience

November 5, 2015

Alamo, We were duped. PHX airport, 14 Oct 2014. Alamo employee at the desk…pulled up our name, found our reservation. Good but shoot, told me I didn’t need any #s, reservation info via prepaid package with Orbitz. Whoopie, here’s a free upgrade. Well, it was not a free upgrade. Instead, charged us full price, slapped it all on our credit card. Why? I will not deal again with Alamo.

Avatar for Helen
Helen

Alamo Disappointing Experience

November 4, 2015

Alamo, We arrived at Phoenix Sky Harbor Airport with a prepaid rental car reservation through Orbitz.

When we reached the counter, the representative pulled up our reservation and told us there was no need for our confirmation codes or reference number from Orbitz. He then offered us what he described as a “free upgrade.”

Unfortunately, it was anything but free. We later discovered that we were charged nearly $300 in additional costs, including charges for the upgrade, added insurance, extra taxes, and other fees. None of this was clearly explained to us at the counter. We believe the representative failed to honor our original Orbitz reservation and misrepresented the upgrade as being free. Had the additional charges been disclosed, we would have declined the offer.

This experience left us feeling misled and extremely disappointed. We expected our prepaid reservation to be honored, not to leave paying hundreds of dollars more than we agreed to. We are very upset with how this was handled and hope Alamo will review this situation and make it right.

Avatar for Helen
Helen

Alamo, Disappointing Experience

September 7, 2015

Alamo, I reserved a car from Alamo a month before my trip to a Las Vegas wedding. When I went to the car rental counter the morning of the wedding I was told I had to have a copy of my flight itinerary. Because I could not produce this, Alamo would not rent a car to me even though I had paid $32.90. I chose to rent from Budget car rental and was scalped for $218.90 for a Hyundai Accent. I recommend Enterprise, they have been great in the past.

Avatar for Jack
Jack

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