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Arlo Customer Service: Cameras, Subscriptions and Support

Arlo customer service assists customers with security-camera setup, offline cameras, video doorbells, SmartHub and Wi-Fi connections, battery problems, subscription billing, plan cancellation, missing recordings, account access, warranties, product returns and complaints.

Arlo does not currently publish a universal customer-service phone number. Customers should use the official Arlo Support Center to start a chat, request eligible telephone support, browse troubleshooting articles or submit a warranty claim.

Arlo Customer Service Help by Issue

Camera is offline: Check the battery, power, Wi-Fi connection, SmartHub status and Arlo service availability before resetting the device.

New-camera setup: Use the Arlo Secure app and follow the product-specific installation instructions.
Telephone support: Access the Support Center through the Arlo Secure app or My Arlo account to see whether callback support is available.
Chat support: Use the chat option on Arlo.com, in the Arlo Secure app or through My Arlo.

Cancel an Arlo subscription: Cancel through the same website or app-store method used to purchase the plan.
Duplicate subscription charge: Check for multiple Arlo accounts, pending authorizations and subscriptions purchased through Apple or Google.
Missing recordings: Review the subscription status, camera mode, activity zones, filters, storage settings and device connection.

Warranty replacement: Submit a warranty claim through the Support Center and obtain an RMA before returning equipment.
Arlo.com order problem: Use Arlo’s order-support chat and have the order number available.
Account-security concern: Change the Arlo and email passwords, review authorized devices and remove unfamiliar access.

Stolen camera: Secure the account, retain video evidence, file a police report and review eligibility for Arlo’s Theft Replacement program.

How to Contact Arlo Customer Service

Arlo Support Center: Arlo customer support
Arlo customer-service chat: Select the chat button on Arlo’s support or contact page
Order-support chat hours: Daily from 6 a.m. to 6 p.m. Pacific Time

Technical-support chat: Available at any time through Arlo’s official support system
Arlo account and personalized support: Sign in to My Arlo
Arlo contact page: Contact Arlo
Arlo Knowledge Base: Arlo troubleshooting articles
Arlo Community: Ask the Arlo Community
Official website: Arlo.com
Arlo corporate office: 1-408-890-3900

Arlo Technologies corporate headquarters:
Arlo Technologies, Inc.
5770 Fleet Street
Carlsbad, CA 92008

The corporate-office number is not Arlo’s general camera, subscription, order or technical-support line. Customers should begin through the official Support Center.

Does Arlo Have a Customer-Service Phone Number?

Arlo does not publish one general telephone number that every customer can call directly.

Eligible customers can request telephone assistance through the Support Center. Phone-support eligibility may include:

Customers with an active Arlo subscription
Customers using an Arlo Secure trial
Customers with a new product purchased within the applicable support period
Customers installing an Arlo device for the first time

To request a call:

Open the Arlo Secure app or sign in at My Arlo.
Open Settings.
Select Support Center.
Select the affected product or subscription.
Choose Contact Support.
Select Call a Live Agent or request a callback when available.

All customers can use Arlo’s chat and self-service troubleshooting resources.

Beware of Fake Arlo Support Numbers

Search results, social-media comments and online forums may display telephone numbers that are not operated by Arlo.

A fake support representative may ask for:

Your Arlo password
A verification code
Remote access to your phone or computer
Payment through gift cards or cryptocurrency
Complete payment-card information

Use only Arlo.com, the Arlo Secure app or My Arlo to initiate support.

Arlo Camera Is Offline

Before contacting support:

Confirm that the camera has power.
Charge the battery when applicable.
Restart the camera.
Restart the Wi-Fi router.
Restart the SmartHub or base station.
Confirm that other devices can access the internet.
Check whether the Arlo app is updated.
Review whether a Wi-Fi password or router was recently changed.

Low battery power can cause intermittent connection and streaming problems. Arlo recommends maintaining an adequate charge before performing more advanced troubleshooting.

Camera Went Offline After Changing Wi-Fi

An Arlo device may need to be reconnected when:

The Wi-Fi network name changed.
The Wi-Fi password changed.
A router or internet provider was replaced.
The camera was moved to another property.
The device was removed from the Arlo account.

Use the product-specific Wi-Fi-change instructions rather than immediately performing a factory reset.

Factory Reset an Arlo Camera

A factory reset removes the camera from its previous configuration and may require the product to be set up again.

Before resetting:

Charge the battery.
Confirm the correct reset instructions for the exact model.
Save any recordings that must be retained.
Confirm that the Arlo account password is available.

Use a factory reset only after basic power, battery and network troubleshooting does not resolve the problem.

Arlo Camera Battery Problems

Battery life can be affected by:

Frequent motion events
Long recordings
Live viewing
Weak Wi-Fi signal
Cold or hot temperatures
Night vision
Spotlight use
Repeated connection attempts

If a battery will not charge:

Check the charging cable and power adapter.
Clean and inspect the charging contacts.
Allow the battery to charge indoors at a suitable temperature.

Try another compatible charger when available.
Check for swelling, leakage or physical damage.

Stop using a damaged or swollen battery and contact Arlo for safe replacement guidance.

Arlo Live Video and Recording Problems

If live video does not load:

Close and reopen the Arlo Secure app.
Restart the camera.
Restart the mobile device.
Restart the router and SmartHub.
Move the camera closer to the router or SmartHub.
Disconnect a VPN temporarily.
Test another phone, browser or internet connection.

Tell support whether the problem affects:

One camera or every camera
Live viewing only
Recorded video
Notifications
The Arlo app and web account

Missing Arlo Recordings

Check:

Whether the subscription is active
Whether the camera is armed
The device’s motion-detection settings
Activity Zones
Feed and Library filters
Local-storage settings
Whether the device was offline
Whether the recording-retention period expired

Download important recordings before the applicable storage period ends.

Arlo Subscription Billing and Cancellation

Arlo subscription plans can include cloud video history, intelligent alerts, activity zones and emergency-response features.

A subscription may have been purchased through:

Arlo.com or My Arlo
The Apple App Store
Google Play
Another authorized billing platform

The subscription normally must be changed or canceled using the same method through which it was purchased.

How to Cancel an Arlo Subscription

For a plan purchased directly through Arlo:

Open the Arlo Secure app or sign in at My Arlo.
Select the applicable location.
Open Plan or Subscriptions.
Select Modify Plan.
Select Cancel Plan.
Complete the cancellation steps.
Save the confirmation.

Arlo states that support representatives cannot cancel a subscription on the customer’s behalf.

A canceled plan generally remains active through the end of the paid billing period and does not renew afterward.

Apple or Google Arlo Subscription

A plan purchased through an app store must generally be canceled through:

Apple subscription settings, or
Google Play subscription settings

Deleting the Arlo app does not cancel the subscription.

Charged After Canceling Arlo

Check:

The cancellation effective date
The renewal date
Whether a confirmation was received
Whether a second Arlo account exists
Whether Apple or Google controls the subscription
Whether another location has a separate plan

Arlo subscriptions may be associated with separate email addresses or locations, resulting in more than one charge.

Duplicate Arlo Subscription Charge

Before reporting a duplicate payment:

Confirm whether both charges are posted rather than pending.
Review every Arlo account and email address.
Check Apple and Google subscription histories.
Ask household members whether they used the payment method.
Review whether each property has a separate plan.

Contact Arlo through the Support Center with the dates, amounts and last four digits of the payment method.

Arlo Order, Return and Refund Problems

For an order placed through Arlo.com:

Use Arlo’s customer-service chat.
Provide the order number and purchasing email address.
Check the order confirmation and tracking information.
Do not rely on an unverified order-support phone number.

Order-support live agents are generally available daily from 6 a.m. to 6 p.m. Pacific Time.

Wrong, Damaged or Missing Arlo Product

Photograph:

The product
The shipping box
The product and serial-number label
The shipping label
Damage or missing components

Keep the packaging until Arlo confirms the return or replacement procedure.

Arlo Warranty and RMA Support

Do not mail a device to Arlo without first obtaining a Return Material Authorization.

To request an RMA:

Gather the product serial number.
Locate proof of purchase.
Open the Support Center through the Arlo Secure app or My Arlo.
Select the affected product.
Submit the warranty claim.
Follow Arlo’s return instructions.

Retain:

The RMA number
The shipping label
The tracking receipt
Photographs of the returned device
The replacement confirmation

Replacement Camera Will Not Connect

Confirm that:

The old device was removed from the account when required.
The replacement camera is compatible with the system.
The app and SmartHub firmware are updated.
The new serial number is being added.
The battery is charged.

Contact Arlo through the existing warranty case rather than opening several unrelated cases.

Stolen Arlo Camera

If an Arlo camera is stolen:

Save available recordings and screenshots.
Do not remove the device from the account until important evidence has been saved.
File a police report.
Change the Arlo password if account access may be compromised.
Contact Arlo through the Support Center.

Eligible subscribers may qualify for Arlo’s Theft Replacement program. Requirements can include an active eligible plan, proof of purchase and a police report submitted within the program deadline.

Arlo Account Access and Security

Customers may need help because:

The password-reset email does not arrive.
The telephone number or email address changed.
Two-step verification fails.
An unfamiliar device accessed the account.
A family member or former resident retains access.
The account was created using another email address.

If suspicious activity is detected:

Change the Arlo password.
Change the connected email password.
Review two-step-verification methods.
Remove unfamiliar devices and shared users.
Review subscription and payment information.
Contact Arlo through the official Support Center.

Do not share a verification code with anyone who contacts you unexpectedly.

Older and End-of-Life Arlo Devices

Some older Arlo products have reached end-of-life status.

This may affect:

Firmware updates
Security updates
Cloud services
Repair or replacement availability
Compatibility with newer app features

Check Arlo’s current End-of-Life policy before purchasing a used camera or troubleshooting an older system.

How to Escalate an Arlo Complaint

Sign in before contacting support. This connects the case to the correct account and products.

Select the affected device or subscription. Technical, billing and order concerns use different support paths.
Save evidence. Keep screenshots, serial numbers, receipts, videos, subscription invoices and error messages.
Request a case number. Retain chat transcripts and callback information.

State the requested resolution. Ask clearly for troubleshooting, a replacement, cancellation, billing correction or refund review.
Follow up through the same case. Explain which promised action remains incomplete.
Request additional review. Ask that an unresolved complaint be escalated to the appropriate support team.

Information to Include in an Arlo Complaint

Include:

The product model
A partially masked serial number
The purchase date
The subscription plan
The exact error message
The troubleshooting already completed
Previous case numbers
The resolution requested

Do not include passwords, verification codes, complete serial numbers, payment-card details, private video recordings or home-security information in a public review.

Arlo Customer Reviews and Complaints

Customers may contact Arlo about:

Difficulty reaching telephone support
Subscription billing and cancellation
Cameras repeatedly going offline
Battery and charging problems
Delayed warranty replacements
Missing recordings
App and account-access problems
Order and return concerns

These are common support topics and should not be treated as verified CustomerServiceNumbers.com complaint trends until enough current customer reviews are available.

What to Include in Your Arlo Review

A useful review should explain:

The camera, doorbell or security product involved
Whether the issue involved hardware, the app, a subscription, an order or a warranty

Which support method was used
Whether a case number was provided
What troubleshooting was attempted
What resolution Arlo offered
How long the process took
Whether the problem was resolved

Arlo Customer Service Frequently Asked Questions

What is Arlo’s customer-service phone number?

Arlo does not publish a universal customer-service phone number. Eligible customers can request telephone support through the Arlo Secure app or My Arlo Support Center.

Can every Arlo customer use chat?

Yes. Arlo provides chat for customers and people interested in Arlo products through its official support pages.

Is Arlo technical support available 24 hours?

Arlo currently states that technical-support chat is available at any time. Order-support live agents generally operate from 6 a.m. to 6 p.m. Pacific Time.

How do I request a call from Arlo?

Sign in through the Arlo Secure app or My Arlo, open the Support Center, select the product and choose the available live-agent or callback option.

How do I cancel an Arlo subscription?

Cancel through the same website or app-store method used to buy the plan. Arlo support cannot cancel the plan on the customer’s behalf.

Why was I charged twice for Arlo?

Check for pending authorizations, multiple Arlo accounts, separate plans for different locations and subscriptions purchased through Apple or Google.

How do I report an offline Arlo camera?

Check the battery, power, Wi-Fi, router, SmartHub and app before contacting Arlo through the Support Center.

How do I request an Arlo warranty replacement?

Submit a warranty claim through the Arlo Secure app or My Arlo and obtain an RMA before returning the product.

What is Arlo’s corporate-office number?

Arlo Technologies’ corporate number is 1-408-890-3900. It is not the general technical-support line.

Where is Arlo headquartered?

Arlo Technologies is headquartered at 5770 Fleet Street, Carlsbad, CA 92008.

How Arlo Compares With Other Home-Security Brands

Ring customer service: Offers video doorbells, security cameras, alarms and monitoring services.
Google Nest customer service: Provides cameras, doorbells, thermostats and other Google-connected home products.

SimpliSafe customer service: Offers home-security systems, cameras, sensors and professional monitoring.
Google customer service: Provides account and product support for Google services connected to Nest devices.

When comparing home-security systems, consider equipment cost, subscription requirements, cloud-video storage, local storage, monitoring, battery life, device compatibility, warranty support and access to human assistance.

Related Arlo and Consumer Help Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

We are an independent consumer-help website and are not owned or operated by Arlo Technologies, Inc.

Because fake Arlo support numbers can appear in online search results, we direct readers to Arlo’s official Support Center rather than publishing an unverified technical-support number.

Our goal is to help consumers identify the correct support process, troubleshoot common problems, understand subscription procedures, protect their accounts and report whether a company resolved the issue.

Share Your Arlo Customer Service Experience

Have you contacted Arlo about an offline camera, battery problem, video doorbell, missing recording, subscription charge, cancellation, order, warranty replacement, stolen camera or account-access concern?

Leave a review below and explain what happened, whether you used chat or telephone support, whether a case number was provided, what troubleshooting was attempted, what resolution Arlo offered and whether the issue was ultimately resolved.

Do not include passwords, verification codes, complete serial numbers, payment-card details, private security footage, alarm information, home addresses or other sensitive information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Arlo Technologies, Inc. Arlo does not provide customer support through this website.

Contact information and support links are provided to help consumers reach Arlo directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

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