If you need help with an ASUS laptop, desktop, motherboard, graphics card, monitor, router, ROG gaming product, online-store order, warranty claim or repair, start with the support route assigned to that product. ASUS uses different telephone numbers for complete consumer systems, computer components, online purchases and out-of-warranty repair quotations.
Before contacting ASUS, locate the product model and serial number. For warranty or repair assistance, also have the purchase invoice, RMA number, repair quotation, photographs and previous support correspondence available.
ASUS Customer Service Phone Numbers and Support
- Laptops, Desktops and Consumer-System Support: 1-888-678-3688
- Motherboards, Graphics Cards, Monitors and Component Support: 1-812-282-2787
- Main Technical-Support Hours: Monday–Friday, 6 a.m.–9 p.m.; Saturday–Sunday, 6 a.m.–5 p.m. Pacific Time
- ASUS Online Store Support: 1-855-755-2787
- Online Store Hours: Monday–Friday, 6 a.m.–6 p.m. Pacific Time
- Online Store Email: onlineservice@asus.com
- Out-of-Warranty Quotation Support: 1-855-714-0471
- Technical-Support Chat: Chat With ASUS Support
- ASUS Support Center: ASUS Product Support
- Warranty Status: Check an ASUS Warranty
- Repair Status: Track an ASUS Repair
- RMA Instructions: ASUS Online RMA Instructions
- U.S. Headquarters: ASUS Computer International, 48720 Kato Road, Fremont, CA 94538
- Corporate Phone Number: 1-510-739-3777
- Official Website: ASUS.com
ASUS publishes its support schedules as Pacific Standard Time. Availability can change, and ASUS notes that its support departments may close for major holidays.
Choose the Correct ASUS Support Department
ASUS Laptops, Desktops and Complete Consumer Systems
Call 1-888-678-3688 for consumer laptops, desktop computers, all-in-one PCs, gaming handhelds and similar complete systems. This route can assist with troubleshooting, drivers, startup problems, hardware diagnostics, warranty questions and repair options.
The MyASUS application may provide system diagnostics, device information and product-specific troubleshooting before a repair is requested. Customers can also use ASUS chat through the official support website.
ASUS Motherboards, Graphics Cards and Components
Call 1-812-282-2787 for motherboards, graphics cards, monitors, networking products and other open-platform components. Have the motherboard or component model, serial number and relevant system configuration available.
For a motherboard issue, ASUS may need information about the processor, memory, graphics card, storage devices, power supply, BIOS version and error indicators. Record any troubleshooting steps already completed so the support representative does not need to repeat the entire process.
ASUS Online Store Orders
For an order placed directly through the ASUS U.S. Online Store, call 1-855-755-2787 or email onlineservice@asus.com. Use this department for order status, shipment problems, damaged deliveries, cancellations, returns, refunds and direct-store payment concerns.
ASUS asks customers to report delayed, lost or problematic Online Store shipments promptly. Have the order number, delivery address, carrier tracking and photographs of damaged packaging or merchandise available.
Products Purchased From Best Buy or Another Retailer
If the ASUS product was purchased from Best Buy, Amazon, Walmart, Newegg or another retailer, begin with that retailer for a purchase return, refund, exchange or delivery problem. The retailer’s return policy generally controls the original sales transaction.
Contact ASUS for product troubleshooting, warranty verification and eligible manufacturer repair service. Keep the original retailer receipt because ASUS may require proof of purchase to confirm the correct warranty start date.
ASUS Online Store Returns and Refunds
The ASUS U.S. Online Store currently says eligible return requests must be made within 30 calendar days of delivery. Approved refunds generally include the merchandise total and applicable sales tax, minus any applicable restocking fee.
- Sign in to the ASUS store account and locate the order under “Check My Order.”
- Use the “My Returns” section to start an eligible return and obtain the available return label.
- Keep the return authorization, carrier receipt and tracking number.
- Photograph the merchandise, serial-number label and packaging before shipment.
- Wait until ASUS receives and inspects the merchandise before expecting the final refund.
- Contact Online Store support if the return was delivered but the refund has not been processed.
Products purchased from another retailer are subject to that seller’s return and exchange rules. Do not mail merchandise to ASUS’ corporate headquarters unless ASUS gives written instructions identifying it as the correct destination.
ASUS Warranty and RMA Repair Help
ASUS warranty coverage varies by product, purchase location and service plan. Use the official warranty-status tool and enter the product serial number rather than assuming that every ASUS device has the same coverage period.
If the displayed warranty date appears incorrect, contact ASUS and provide the purchase invoice. ASUS may use valid proof of purchase to review the warranty start date.
Starting an ASUS Repair
- Run available troubleshooting or MyASUS diagnostics.
- Contact the correct product-support department.
- Record the support case number and troubleshooting results.
- Use the online RMA process when ASUS determines that repair service is appropriate.
- Wait for the RMA confirmation, instructions and authorized shipping destination.
- Package the product according to the instructions and save the tracking number.
- Use the ASUS repair-status tool to follow the case by RMA number or serial number.
ASUS says an RMA may require 24–48 hours of processing after the RMA number is obtained. Repair completion estimates can change based on the actual diagnosis, required parts and service circumstances.
Protect Your Data and Document the Product
Back up important information before service. ASUS warns that a repair may involve disassembly, component replacement, testing or restoration to original settings. Files, applications and settings may be erased.
Before shipping a product, photograph all sides of the device, its serial-number label, accessories, packaging and any existing cosmetic damage. Remove passwords and personal data when safely possible. Do not send accessories unless the RMA instructions require them. For a power-related problem, ASUS may ask for the AC adapter and power cord.
Out-of-Warranty ASUS Repairs
An out-of-warranty product may still qualify for paid diagnostic and repair service. ASUS states that an advance diagnostic fee may be nonrefundable and does not necessarily include the final cost of repair. After inspection, ASUS may send a separate repair quotation.
Review the quotation carefully before accepting it. Confirm which repairs are required, which are optional, whether shipping is included and what happens if the quotation is declined. Save the original and revised quotations along with all payment confirmations.
How To Escalate an ASUS Repair or Warranty Complaint
- Contact the correct product-support number and obtain a case number.
- For a repair, retain the RMA number, serial number, shipping records and repair-status screenshots.
- For a disputed quotation, request photographs and a written explanation of each required or optional repair.
- State the exact resolution requested, such as warranty reevaluation, corrected billing, completion of a delayed repair or return of the product.
- Ask for supervisor or additional case review through ASUS support.
- If the dispute remains unresolved, email ASUS Executive Care at executivecare@asus.com.
ASUS asks Executive Care customers to include the name listed on the RMA, RMA number, product serial number, RMA country, a description of the dispute and any supporting invoices, quotations or photographs. ASUS says customers should allow approximately one week for review.
ASUS also maintains an official CEO’s Office contact route for U.S. and Canadian support concerns. Routine troubleshooting should begin with the appropriate technical-support department rather than the corporate office.
ASUS Scam and Fake Support Warning
Use only verified ASUS support routes. Search advertisements, pop-up warnings, unsolicited calls and unofficial support websites may display telephone numbers that do not belong to ASUS.
- Do not provide an account password or one-time verification code to an unsolicited caller.
- Do not pay a supposed ASUS technician with gift cards, cryptocurrency or a wire transfer.
- Do not install remote-access software unless you initiated contact through an official ASUS channel and understand why access is needed.
- Do not send a product to an address supplied by an unverified caller or message.
- Go directly to ASUS.com to verify support, repair and security information.
Information To Have Ready Before Contacting ASUS
- Product name, model and serial number
- Purchase date, retailer and invoice
- ASUS account email address
- Operating system, BIOS version and relevant system configuration
- Exact error message, diagnostic code or failure symptoms
- Photographs or video showing the reported problem
- Support case number and RMA number
- Repair tracking and delivery information
- Repair quotation and payment confirmation
- Previous chat transcripts and email correspondence
- A concise description of the resolution requested
ASUS Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 3.0 out of 5 based on five ASUS reviews. All five are legacy submissions dated between July 2014 and April 2016, so they should not be treated as a reliable measure of current ASUS customer service.
Three substantive reviews describe alleged concerns involving a proposed technical-support charge for a new product, a delayed warranty repair without an update and a recovery-media or repair fee for an out-of-warranty laptop. These are individual, unverified accounts and do not establish current company-wide practices.
CSN review check: Five reviews were inspected. No account numbers, serial numbers, RMA numbers, payment details, addresses or private contact information are visible. No ASUS or CSN response is currently displayed.
One submission is merely a request for software help and should be removed from the review aggregate. Another contains a potentially relevant communication complaint but requires moderation because it includes generalized commentary about support workers based on country or location.
All five entries currently display three stars despite their differing content. The rating data should be checked to determine whether a legacy migration assigned a default three-star score.
If you recently contacted ASUS, your review can help other customers understand the current support process. Identify the product category, contact method, issue, approximate response time, whether an RMA or case was opened and whether the problem was resolved.
Do not publish your serial number, RMA number, order number, tracking number, home address, telephone number, private email address, account password, verification code, complete invoice or payment-card information.
ASUS Customer Service FAQ
What is the ASUS laptop customer-service number?
Call 1-888-678-3688 for U.S. support involving ASUS laptops, desktops, all-in-one PCs and other complete consumer systems.
What is the ASUS motherboard support number?
Call 1-812-282-2787 for ASUS motherboards, graphics cards, monitors and other computer components.
What are ASUS technical-support hours?
ASUS currently lists its main English technical-support departments from 6 a.m.–9 p.m. Monday–Friday and 6 a.m.–5 p.m. Saturday–Sunday, Pacific Time. Holiday closures and scheduling changes may apply.
How do I contact the ASUS Online Store?
Call 1-855-755-2787 or email onlineservice@asus.com for a purchase made directly through the ASUS U.S. Online Store.
How do I check my ASUS warranty?
Use the official warranty-status tool and enter the product serial number. Contact ASUS with the purchase invoice if the displayed warranty dates appear incorrect.
How do I track an ASUS repair?
Use the ASUS repair-status page and search by RMA number or product serial number. A repair sent through a retailer or distributor may need to be tracked through that company.
How do I dispute an ASUS repair charge?
Request a detailed written quotation and supporting photographs, then contact out-of-warranty quotation support at 1-855-714-0471. Unresolved repair or RMA disputes can be sent to executivecare@asus.com with the relevant documentation.
Does posting a review contact ASUS?
No. Posting on CustomerServiceNumbers.com does not create an ASUS support case, start an RMA, check a warranty, authorize a return or escalate a repair complaint. Contact ASUS directly through its official channels.
Related Computer Customer Service Resources
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com is an independent consumer-help and review website. CSN organizes verified contact information, issue-routing guidance, complaint steps and customer reviews so readers can locate the appropriate official support department.
Telephone numbers, hours, return rules, warranty terms and repair processes can change. Confirm time-sensitive information through the official ASUS website before sending a product, paying a fee or providing private information.
Share Your ASUS Customer Service Experience
Have you contacted ASUS about a laptop, motherboard, graphics card, monitor, ROG device, online order, warranty, repair delay, RMA quotation or technical-support issue? Leave a factual rating and review below. Explain what happened, which support route you used and whether the matter was resolved.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with ASUSTeK Computer Inc., ASUS Computer International, ASUS.com, Republic of Gamers, MyASUS, the ASUS Online Store, any ASUS repair center or any independent ASUS retailer.
CustomerServiceNumbers.com cannot access ASUS accounts, diagnose products, check warranties, create or track RMA cases, approve repairs, alter quotations, issue refunds or contact ASUS on a customer’s behalf. Contact ASUS directly for product-specific assistance.
