AutoTrader Customer Service, Seller and Buyer Support

Problems with an AutoTrader listing, vehicle payment, title transfer, account, or suspicious seller require different support routes. Private sellers can call 1-866-288-6872, while buyers and sellers needing help with an AutoTrader-facilitated transaction can call 1-800-736-1777.

AutoTrader Customer Service Numbers

• Private sellers placing or editing a listing: 1-866-288-6872
• Private-seller listing hours: Monday through Friday, 8 a.m. to 10 p.m.; Saturday, 9 a.m. to 6 p.m. Eastern Time
• Buyer and seller transaction support: 1-800-736-1777
• Payment and financing hours: Monday through Friday, 8 a.m. to 8 p.m.; Saturday, 9 a.m. to 6 p.m. Eastern Time
• Title and registration hours: Monday through Friday, 8:30 a.m. to 8 p.m. Eastern Time
• Current dealer support: 1-800-353-9350
• Dealer-support hours: Monday through Friday, 8 a.m. to 8 p.m.; Saturday, 9 a.m. to 6 p.m. Eastern Time
• Private-seller support form: Submit an AutoTrader support request
• Private-seller support email: customersupport@autotrader.com
• Official support directory: AutoTrader Help and Contact
• Official website: AutoTrader.com

Choose the Correct AutoTrader Support Route

Private-Seller Listing Help

Call 1-866-288-6872 or use the AutoTrader support form for problems involving:

• Placing or paying for a private-seller listing
• A listing or photograph that has not appeared
• An incorrect year, make, model, mileage, or VIN
• Editing or removing an advertisement
• A photograph or listing removed during review
• Duplicate private-seller advertisements
• A possible listing refund or credit
• Messages received from prospective buyers

AutoTrader’s terms state that certain core vehicle details may not be editable after a paid advertisement is submitted. Contact listing support promptly if the year, make, model, or VIN is incorrect.

Vehicle Transaction, Payment, Financing, Title, or Registration Help

Call 1-800-736-1777 when the problem involves a buyer or seller transaction handled through an eligible AutoTrader transaction service.

This route covers:

• Payment or financing questions
• Transaction status
• Buyer or seller verification
• Title-transfer questions
• Registration processing
• Transaction documents
• Problems completing an eligible online vehicle purchase or sale

Use private-seller listing support instead if the problem concerns only the publication, content, photographs, or removal of an advertisement.

Problems With a Dealer or Vehicle Listing

AutoTrader publishes vehicle information supplied by dealers and private sellers. Questions about a vehicle’s condition, availability, price, warranty, deposit, financing agreement, or dealership conduct should usually begin with the seller or dealership involved.

Contact AutoTrader when:

• The advertisement appears fraudulent or misleading
• The seller is impersonating AutoTrader
• A sold or unavailable vehicle remains listed
• The listing contains prohibited or suspicious content
• You need help with an AutoTrader-facilitated transaction

Save the listing URL, dealer name, vehicle identification number, screenshots, messages, and dates before the advertisement changes or disappears.

Current AutoTrader Dealer Support

Dealers with an existing AutoTrader account can call 1-800-353-9350 or use the current-dealer support form.

Dealer support can assist with account access, inventory feeds, advertisements, leads, billing, and other dealer-platform questions.

What to Have Ready Before Contacting AutoTrader

Preparing the correct information can reduce transfers and repeated explanations:

• The email address and telephone number associated with the account
• The advertisement ID and complete listing URL
• The vehicle’s year, make, model, mileage, and VIN
• The dealership or private seller’s name and location
• The transaction, offer, payment, or checkout reference number
• The date and amount of any charge
• Only the last four digits of the payment method
• Screenshots of the listing, error, payment status, or messages
• Copies of relevant emails or transaction documents
• A short explanation of the resolution you are requesting

Do not email complete card numbers, banking credentials, passwords, Social Security numbers, or unredacted identity documents unless AutoTrader provides a secure method and specifically requests the information.

Common AutoTrader Problems and Next Steps

A New Listing or Photograph Is Missing

AutoTrader may screen advertisements and photographs before publication. Its seller help information indicates that photographs can sometimes take 24 to 48 hours to appear.

Check the advertisement manager and account email first. If the stated processing period has passed, call 1-866-288-6872 with the advertisement ID, purchase date, and vehicle information.

The Year, Make, Model, or VIN Is Incorrect

Review these details carefully before purchasing a private-seller advertisement. AutoTrader’s terms explain that some core vehicle fields cannot be changed directly after purchase.

Contact private-seller support promptly. Be ready to provide the correct information and documentation showing that the vehicle belongs to you.

A Listing or Photograph Was Removed

Check your email for a quality-review, policy, photograph, identity-verification, or fraud-screening notice. If you believe the removal was an error, call 1-866-288-6872 or email customersupport@autotrader.com.

Include the advertisement ID and explain why the listing or photograph complies with the applicable requirements.

You Want a Refund

AutoTrader’s paid private-seller advertisement fees are generally not refundable after publication except under limited circumstances described in its terms.

Possible exceptions can include:

• An advertisement that was not published within the specified period
• A duplicate advertisement purchased by mistake
• Certain qualifying Kelley Blue Book Instant Cash Offer transactions

Review the current AutoTrader Terms of Sale and contact support promptly. Keep the receipt, advertisement ID, purchase date, and any Instant Cash Offer documentation.

A Vehicle Is No Longer Available or the Price Changed

Contact the dealer or private seller first because vehicle availability and pricing generally originate with the advertiser. Save a screenshot if the listing differed from what the seller represented.

Report the advertisement to AutoTrader if it appears intentionally deceptive, fraudulent, or connected to an impersonation scheme.

You Cannot Access Your Account

Try the account password-recovery process and confirm that you are using the email address associated with the account. Check spam and junk folders for recovery messages.

If recovery fails, use the support form or call 1-866-288-6872. Never send an account password to a support representative.

AutoTrader Fraud and Scam Reporting

Report suspicious activity related to an AutoTrader advertisement by:

• Emailing fraudwatch@autotrader.com
• Calling 1-866-288-6872
• Using the reporting instructions on the AutoTrader Fraud Awareness page

AutoTrader lists Fraud Watch telephone hours as Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 6 p.m. Eastern Time.

When forwarding a suspicious email, AutoTrader asks users not to change the subject line or send the original message as an attachment. Preserve the listing, messages, payment instructions, telephone numbers, email addresses, and transaction records.

Watch for these warning signs:

• A price substantially below comparable vehicles
• Pressure to send an immediate deposit
• Requests for wire transfers, gift cards, cryptocurrency, or other difficult-to-reverse payments
• A seller who refuses an inspection or in-person meeting
• Claims that AutoTrader is storing or shipping the vehicle
• Requests to send extra money to a transportation company
• Overpayments followed by a request to return part of the money
• Payment confirmation emails that cannot be verified independently
• A copied dealership website, false address, or disconnected telephone number

If money, identity documents, or account credentials were stolen, contact the relevant financial institution immediately. Victims can also report internet crime through the FBI Internet Crime Complaint Center and contact local law enforcement.

AutoTrader Privacy and Accessibility Support

Use the AutoTrader privacy-request form to request access, correction, deletion, or other available privacy choices. AutoTrader may require identity verification before processing a request.

Privacy questions can also be directed to privacy@coxautoinc.com. Do not send sensitive identity documents through ordinary email unless instructed to use a secure process.

Visitors who encounter a website accessibility barrier can review the AutoTrader Accessibility Statement and use the accessibility help tools described there.

How to Escalate an Unresolved AutoTrader Complaint

1. Use the correct team first. Listing, transaction, dealer, fraud, and privacy matters have separate routes.
2. Request a case number. Record the date, time, representative’s name, and promised next step.
3. Follow up in writing. Use the official support form and include the case number, advertisement or transaction ID, relevant dates, and requested resolution.
4. Ask for additional review. If the first representative cannot resolve the matter, request review by a supervisor or the team responsible for that issue.
5. Preserve evidence. Keep screenshots, receipts, advertisements, payment records, emails, and title documents.
6. Report suspected crime promptly. Fraud reports to AutoTrader do not replace reports to a financial institution, IC3, or law enforcement.

For a formal billing or contractual dispute, review the current AutoTrader Visitor Agreement and applicable transaction terms before sending a written notice or beginning another dispute process.

AutoTrader Frequently Asked Questions

What is the AutoTrader customer-service number?

Private sellers needing help placing or editing a listing can call 1-866-288-6872.

What number handles buyer and seller transactions?

Call 1-800-736-1777 for payment, financing, title, registration, and other eligible transaction questions.

What is the AutoTrader dealer-support number?

Current dealers can call 1-800-353-9350.

Does AutoTrader have 24-hour telephone support?

AutoTrader does not publish 24-hour live-agent telephone support for the services listed on its main contact page. Its online support form can be submitted at any time, but responses are handled during applicable support operations.

How do I email AutoTrader?

Use the official AutoTrader support form. AutoTrader’s private-seller terms also list customersupport@autotrader.com for certain listing matters.

How do I report an AutoTrader scam?

Email fraudwatch@autotrader.com, call 1-866-288-6872, and follow the instructions on AutoTrader’s fraud-awareness page. Preserve the original messages and listing information.

Does AutoTrader own the vehicles in its listings?

AutoTrader generally publishes advertisements supplied by dealers and private sellers. It does not ordinarily own, buy, sell, inspect, store, or ship the listed vehicle. Different terms may apply when a transaction is specifically completed through an eligible AutoTrader transaction platform.

Can I get a refund for a private-seller advertisement?

Paid advertisements are generally nonrefundable after publication, subject to limited exceptions in AutoTrader’s current Terms of Sale. Contact support promptly and provide the advertisement ID and purchase documentation.

How do I delete my AutoTrader personal information?

Submit a request through the AutoTrader privacy-request page. The company may need to verify your identity and may retain information when legally permitted or required.

Where is AutoTrader located?

AutoTrader publishes a business and legal-notice address at 6205 Peachtree Dunwoody Road, Atlanta, Georgia 30328. Customer problems should begin with the appropriate support telephone number or online form rather than mailed correspondence.

AutoTrader Customer Support Reviews and Complaints

CustomerServiceNumbers.com currently shows AutoTrader at 0 out of 5 stars based on 0 reviews. Because no customer ratings have been published yet, there is not enough CSN review evidence to identify recurring praise or complaint themes.

A useful AutoTrader review should explain:

• Whether the issue involved a listing, dealer, transaction, payment, title, registration, account, or fraud report
• Which support route was used
• How long it took to receive a response
• Whether a case number was provided
• What resolution was requested
• Whether the problem was resolved

Do not publish a full VIN, home address, telephone number, email address, payment information, account credentials, or copies of identity documents in a public review.

Related Car Buying and Selling Customer Service Pages

• AutoNation Customer Service
• CarMax Customer Service
• Carvana Customer Service
• CARFAX Customer Service

Share Your AutoTrader Experience

If you contacted AutoTrader about a listing, transaction, payment, title, dealer account, or fraud report, use the rating and comment section below to share what happened. Include enough nonprivate detail to help other buyers and sellers understand which support route worked.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent directory and review website. It is not associated with, endorsed by, or operated by AutoTrader, Autotrader, Cox Automotive, its dealers, or participating sellers.

AutoTrader does not provide customer support through this website. Contact AutoTrader or the dealer, seller, financial institution, government agency, or law-enforcement organization responsible for your issue directly.