CARFAX customer service can help with Vehicle History Report purchases, billing, refunds, account access, incorrect vehicle records, CARFAX Car Care, Buyback Guarantee claims and other report-related concerns.

CARFAX does not currently provide consumer customer service by telephone. Use the official CARFAX Support Center, the general Contact Us form or the Data Research Request for an inaccurate Vehicle History Report.

How to Contact CARFAX Customer Service

Consumer Support Center: CARFAX Customer Support
Account, purchasing, billing, refund and general questions: Submit a CARFAX Support Request

Incorrect Vehicle History Report: Submit a CARFAX Data Research Request
Supporting documents for an existing research request: ConsumerResearch@carfax.com
Research-document fax: 1-866-728-6455
Refund instructions: Request a CARFAX Refund
CARFAX account sign-in: Access a CARFAX Account
Purchased reports: Sign in and select CARFAX Reports from the account menu
CARFAX Car Care: Manage Vehicle Maintenance and Recalls
CARFAX Buyback Guarantee: Review Current Buyback Guarantee Terms
CARFAX privacy questions: privacy@carfax.com
Security or compliance concerns: securitycompliance@carfax.com
Legal email: carfaxlegal@carfax.com
Corporate address: CARFAX, Inc., 5860 Trinity Parkway, Suite 600, Centreville, VA 20120

Corporate telephone: 1-703-934-2664
Official website: CARFAX.com

The corporate telephone number is not a consumer customer-service line. CARFAX directs consumers to its online support forms so customers can submit VINs, links, case details and supporting documents securely.

CARFAX does not currently publish a general consumer-support email address or standard consumer-support hours. The address ConsumerResearch@carfax.com is intended for documents connected with a report-research request and should not be used as a substitute for the initial form.

Choose the Correct CARFAX Support Route

Account login or password problem: Use the general Contact Us form.

Report purchase or package question: Select Ordering/Purchasing Reports on the Contact Us form.
Incorrect charge or refund: Select Billing/refund on the Contact Us form.
Wrong report package: Submit a general support request and explain which package was purchased.

Incorrect accident, title, odometer or service information: Submit a Data Research Request.
Status of a correction request: Reply to the assigned Resolution Manager and include the case number.
CARFAX Car Care account or maintenance history: Use CARFAX Car Care and the general support form.

Dealer or commercial account: Use CARFAX Dealer Support or the applicable business portal.
Privacy request: Use CARFAX’s privacy choices or email privacy@carfax.com.
Security incident: Email securitycompliance@carfax.com.

Who Owns CARFAX?

CARFAX, Inc. is part of Mobility Global Inc.

Mobility Global completed its separation from S&P Global on July 1, 2026, and became an independent publicly traded company. Mobility Global trades on the New York Stock Exchange under the symbol MBGL.

Mobility Global’s brands include:

CARFAX
automotiveMastermind
Polk Automotive Solutions
Market Scan

Current leadership includes:

President of CARFAX: Scott Fredericks
Chief executive officer of Mobility Global: Bill Eager

CARFAX and Mobility Global currently list principal executive offices at 5860 Trinity Parkway, Suite 600, Centreville, Virginia 20120.

S&P Global is CARFAX’s former parent company and should not be listed as the current owner after July 1, 2026.

Information to Have Before Contacting CARFAX

Complete 17-character VIN
Vehicle year, make and model
License-plate number and state when relevant
CARFAX account email
Report purchase date
Report or package purchased
Payment date and amount
Date of the disputed event
Description of the inaccurate record
Data Research Request case number
Vehicle title or registration
Police or accident report
Insurance-company documents
Repair or service invoices
Odometer disclosure or inspection record
DMV correspondence
The exact correction, refund or explanation requested

Do not publish a complete VIN, license plate, title, registration, police report, insurance record, repair invoice, case number, home address or payment information in a public review.

What Information Can Appear on a CARFAX Report?

A CARFAX Vehicle History Report can include information reported to CARFAX about:

Vehicle registration
Title brands
Salvage or junk history
Flood or fire damage
Accidents and damage
Airbag deployment
Structural damage
Total-loss events
Odometer readings
Ownership history
Rental, fleet, taxi or commercial use
Service and maintenance records
Emissions and safety inspections
Open recalls
Stolen and recovered vehicle information

CARFAX reports are generally available for cars, SUVs and light trucks manufactured for the United States or Canadian markets from model year 1981 or later, when the standardized 17-character VIN came into use.

A CARFAX Report May Not Show the Complete Vehicle History

CARFAX receives information from government agencies, insurers, police departments, repair facilities, auctions, dealerships, fleet operators and other sources.

Not every event is reported to CARFAX.

A report may not show:

An accident that was never reported to police or insurance

Private repairs paid for in cash
Bodywork completed by a facility that does not report data
Mechanical problems that do not create a reportable record
Damage concealed by a seller
Recent information that has not yet reached CARFAX
Incomplete or inaccurate information submitted by a source

Use the report with:

A professional pre-purchase inspection
A thorough test drive
A title and registration review
A recall lookup
A review of maintenance records
A written purchase agreement

A clean CARFAX report is not a guarantee that a vehicle has never been damaged or has no mechanical problems.

How to Purchase and Access a CARFAX Report

Purchase a report through CARFAX.com or use a free report supplied with an eligible CARFAX used-car listing.

To access a purchased report:

Sign in to the CARFAX account.
Select CARFAX Reports.
Select the VIN for a report that was already run.
Enter another VIN when unused reports remain in the purchased package.

Use Forgot Password if a password was not established or cannot be remembered.

A report purchased through a participating partner such as AAA may also be accessible through the CARFAX account using the instructions supplied with the purchase.

Can I Get a Free CARFAX Report?

Free reports may be available through:

Used vehicles listed directly on CARFAX.com
Participating dealership websites
A dealership salesperson
A private seller willing to share a current report

Confirm that a shared report matches the exact VIN of the vehicle being considered.

Be cautious with screenshots, partial reports or reports generated long before the proposed purchase.

How to Share a CARFAX Report

When a CARFAX Vehicle History Report is first run through an account, CARFAX may email a shareable report link.

CARFAX currently says that this emailed link can be viewed and shared for 14 days.

Before relying on a shared report:

Confirm the complete VIN.
Check the report date.
Open the link through CARFAX.com.
Confirm that the report has not been altered or reduced to screenshots.

Obtain a new report if significant time has passed.

CARFAX Says the VIN Is Invalid

An invalid VIN message can occur because:

The VIN was entered incorrectly.
The letters and numbers were confused.
The vehicle predates the standardized 17-character VIN.
The vehicle was manufactured for another market.
The VIN on an advertisement is incorrect.

Check the VIN on:

The dashboard near the windshield
The driver’s door-jamb label
The title
The registration
The insurance card

Do not purchase a report until the VIN on the vehicle matches the title and seller’s documents.

No CARFAX Report Is Available for the Vehicle

CARFAX primarily receives data for vehicles manufactured for the U.S. and Canadian markets beginning with model year 1981.

A report may be unavailable when:

The VIN is not 17 characters.
The vehicle is older than 1981.
The vehicle was manufactured for another market.
The VIN is incorrect.
CARFAX does not have sufficient records for the vehicle.

Use the general Contact Us form if a valid supported VIN still does not produce a report.

I Purchased the Wrong CARFAX Report Package

Submit a general customer-support request.

Choose the concern related to ordering or purchasing reports and include:

Account email
Purchase date
Package purchased
Package intended
Whether any reports were used
Requested correction or refund

Do not purchase another package until CARFAX responds if doing so could create a duplicate charge.

How to Request a CARFAX Refund

Use the CARFAX Contact Us form and select Billing/refund.

Include:

Account email
Purchase date
Charge amount
Reason for the request
Whether any report was accessed
Last four digits of the payment card when requested privately

CARFAX reviews refund requests for eligibility.

When a refund is authorized, CARFAX currently says it can take three to five business days to post to the credit card or bank account.

CARFAX Refund Has Not Appeared

Check:

The date CARFAX approved the refund
The original payment card
Whether the card account was replaced or closed
Pending and posted transactions
CARFAX support messages

Contact CARFAX through the original case if more than the normal processing period has passed.

Contact the bank or card issuer if CARFAX confirms the refund was processed but the credit is still missing.

Credit or Debit Card Was Rejected by CARFAX

CARFAX advises customers to:

Re-enter the card information.
Confirm the card number and expiration date.
Confirm that the billing address exactly matches the bank’s records.
Contact the financial institution if the card continues to be declined.

Avoid repeated purchase attempts that could create several pending authorizations.

How to Correct an Error on a CARFAX Report

The current vehicle owner should submit the CARFAX Data Research Request.

The form asks for:

VIN
Owner contact information
Date of the incorrect record
How the report was obtained
Detailed explanation
Supporting documents

After submission, CARFAX assigns a Resolution Manager and emails a case number.

The Resolution Manager investigates the information and contacts the requester by email.

Who Can Request a CARFAX Report Correction?

CARFAX’s consumer correction process is intended for the current vehicle owner.

If the disputed report concerns a vehicle you do not own, ask the current owner to submit the request.

Businesses should use the appropriate business support route:

Dealerships: CARFAX for Dealers
Service facilities: CARFAX for Service Shops
Banks and insurance companies: CARFAX Banking and Insurance Group
Police departments: CARFAX for Police

Documents That May Support a CARFAX Correction

Relevant supporting evidence can include:

Current title
Vehicle registration
DMV letter or corrected title
Police report
Insurance-company statement
Repair estimate or invoice
Inspection record
Odometer disclosure
Service receipt
Dealer statement
Manufacturer documentation
Photographs when relevant

Upload supporting documents through the form when possible.

If CARFAX requests additional records or the files cannot be attached, documents may be sent to:

Email: ConsumerResearch@carfax.com
Fax: 1-866-728-6455

Include the CARFAX case number on every later submission.

How Long Does a CARFAX Correction Take?

CARFAX does not publish one guaranteed completion period.

The time required can depend on:

Type of disputed record
Quality of the documents provided
Response from the original data source
DMV, police, insurer or repair-facility verification
Current research caseload

The assigned Resolution Manager should provide updates by email and contact the owner when the research is complete.

How to Check a CARFAX Correction Request

Find the confirmation email containing the case number.

Then:

Reply to the assigned Resolution Manager.
Include the case number in the subject line.
Ask whether additional evidence is required.
Attach only new or requested documents.
Keep copies of every message and attachment.

Submitting repeated new requests for the same event can create confusion. Continue through the existing case unless CARFAX instructs otherwise.

CARFAX Shows an Accident That Did Not Happen

Submit a Data Research Request and provide evidence addressing the specific event.

Possible supporting records include:

Police confirmation
Insurance claim history
Repair-facility statement
DMV records
Photographs
Documentation showing a VIN-entry error

Explain:

Why the event is believed to be wrong
Whether another vehicle may have been involved
Whether the vehicle was inspected
How the event is affecting a sale, trade or insurance decision

A disagreement with the wording or severity description is different from proof that the event belongs to another vehicle.

An Accident or Damage Event Is Missing From CARFAX

Not every accident or repair is reported to CARFAX.

An event may be missing because:

No police report was created.
No insurance claim was filed.
The repair facility did not report data.
The repair was paid for privately.
The event has not yet reached CARFAX.

A buyer should not assume a clean report proves that a vehicle has never been damaged.

Use a qualified inspection, paint-depth evaluation and structural review when the condition of a used vehicle is important.

CARFAX Shows Incorrect Odometer Information

Odometer problems can involve:

Data-entry error
Kilometers recorded as miles
Incorrect inspection entry
Cluster replacement
Odometer rollover
Potential rollback
Wrong VIN

Submit:

Title and registration records
Inspection records
Service invoices showing mileage
Odometer disclosure statements
Cluster-replacement documentation

Do not alter or discard original mileage records.

CARFAX Shows an Incorrect Title Brand

Title-brand disputes should be supported with official DMV records.

Examples include:

Salvage
Junk
Rebuilt
Flood
Fire
Hail
Lemon or manufacturer buyback
Not actual mileage
Exceeds mechanical limits

Contact the issuing DMV if the title itself is wrong.

CARFAX generally cannot replace or correct an official title. The title authority must correct its own record before CARFAX can verify the change.

CARFAX Shows the Wrong Service Record

A service record can be incorrect because of:

VIN entered incorrectly by a shop
Duplicate record
Wrong mileage
Incorrect service description
Record from another vehicle

Contact the service facility and request a corrected invoice or written statement.

Then submit a Data Research Request with:

The incorrect CARFAX entry
Correct invoice
Service-facility contact information
Proof of ownership

A Recent Service Is Missing From CARFAX Car Care

CARFAX Car Care displays service records reported to CARFAX.

A recent service may not appear when:

The repair facility does not report to CARFAX.
The report has not yet been processed.
The VIN was entered incorrectly.
The service was performed privately or by the owner.

Owners can add personal service records in Car Care.

A manually added Car Care record is retained for the owner’s maintenance tracking but is not added to the public CARFAX Vehicle History Report.

CARFAX Information Is Affecting a Sale or Trade-In

An accident, damage, title, mileage or service entry can affect:

Dealer trade-in offers
Private-sale negotiations
Financing
Insurance decisions
Vehicle valuations

Submit a Data Research Request promptly and keep:

Written offers
Dealer valuation documents
The disputed report
Correction evidence
CARFAX case correspondence

CARFAX research does not require a dealer or buyer to hold an offer open.

Ask the buyer or dealer whether the transaction can be delayed while the record is reviewed.

What Is the CARFAX Buyback Guarantee?

The CARFAX Buyback Guarantee may apply when a qualifying CARFAX report failed to include a qualifying DMV-issued branded title that already existed.

Qualifying brands can include:

Salvage
Junk
Rebuilt or reconstructed
Flood
Fire
Hail
Lemon or manufacturer buyback
Not actual mileage
Exceeds mechanical limits

Current terms include conditions such as:

The applicant owns the vehicle when the claim is submitted.
The CARFAX report was dated before the purchase and no more than 30 days before it.
The branded title was issued at least 60 days before the report.

The claim is submitted within one year after the report date.
The vehicle meets the current model-year limitation.
The required title, report and purchase documents are supplied.

Review the complete current terms before filing.

What the CARFAX Buyback Guarantee Does Not Generally Cover

The Buyback Guarantee is not a general warranty covering:

Every unreported accident
Mechanical defects
Poor repairs
Frame damage without a qualifying title brand
Reduced trade-in value
Dealer misrepresentations
Ordinary service-record errors
A title brand issued after the qualifying report

A report correction and a Buyback Guarantee claim are separate processes.

CARFAX Car Care Customer Support

CARFAX Car Care is a free vehicle-maintenance service.

It can provide:

Reported service history
Maintenance reminders
Open-recall alerts
Registration reminders
Vehicle value information
Service-shop search
Storage for personal receipts and notes

Car Care information should be checked against the owner’s actual service records and manufacturer maintenance schedule.

CARFAX Car Care Shows a Vehicle I Do Not Own

A vehicle can be connected with an account because of:

Previous ownership
Shared family email
Dealer or service notification
Incorrect account information
Vehicle added manually

Use the account controls to remove the vehicle when available or submit a general support request.

Do not submit a public review containing another owner’s VIN or service history.

CARFAX Account Login Problems

Try:

Use Forgot Password.
Check spam and junk folders.
Confirm the account email.
Try another email address previously used.
Clear browser cookies or use a private window.
Submit the general Contact Us form.

Do not create several accounts while purchased reports remain connected with the original account.

What Happens When a CARFAX Account Is Deleted?

CARFAX allows consumers to delete an account.

Account deletion is permanent and can result in loss of:

Purchased Vehicle History Reports
Unused report access
Saved and favorite vehicles
Favorite service shops
Saved searches
Car Care vehicles
Manually entered service records
Receipts and notes
CARFAX alerts

CARFAX says customers who delete an account are not eligible for refunds for the reports lost through deletion.

Download or save needed records before deleting the account.

CARFAX Used-Car Listing Complaint

CARFAX displays vehicle listings supplied by participating dealers.

The dealership normally controls:

Vehicle availability
Advertised price
Dealer fees
Financing
Trade-in offer
Vehicle condition
Test drive
Deposit
Title and registration
Delivery
Return policy

Contact the dealer first about a vehicle transaction.

Contact CARFAX when the complaint concerns:

A CARFAX listing that appears inaccurate
Misuse of a CARFAX report
An incorrect report linked to a listing
A CARFAX account or website problem

CARFAX is not ordinarily the seller of a vehicle displayed in its listings.

CARFAX Sell My Car Offer Complaint

CARFAX’s Sell My Car service can connect a seller with participating dealers.

A preliminary estimate or dealer offer can change after:

Physical inspection
Mileage verification
Title review
Damage inspection
Payoff verification
Market changes
Discovery of missing or incorrect information

Ask the participating dealer for written offer terms and expiration dates.

Use CARFAX support when the complaint concerns the CARFAX website, account or submitted vehicle information.

Unfamiliar CARFAX Charge

A CARFAX-related charge may involve:

One Vehicle History Report
A multiple-report package
A report purchased through the CARFAX app
A purchase by another authorized cardholder
A partner purchase
A temporary card authorization

Review:

CARFAX account history
Email receipts
App-store purchases
AAA or partner purchases
Household card users

Submit a billing request to CARFAX to identify a direct purchase.

Contact the card issuer promptly if a completed charge remains unauthorized.

Fake CARFAX and VIN Report Scams

Be cautious when a supposed vehicle buyer demands that the seller purchase a report from an unfamiliar website.

Warning signs include:

The buyer refuses a report from CARFAX or another established provider.
The buyer insists on one obscure VIN-report website.
The site was recently created.
The site requests excessive personal information.
The report price is followed by recurring charges.
The buyer disappears after the report is purchased.
The site asks for cryptocurrency, gift cards or a wire transfer.

The site copies CARFAX branding or the Car Fox.

Go directly to CARFAX.com rather than using a link supplied by an unknown buyer, seller, text message or advertisement.

Never give a caller a CARFAX password, one-time code or payment-card security code.

CARFAX Privacy and Security Requests

Email privacy@carfax.com for questions about CARFAX’s privacy practices.

Use securitycompliance@carfax.com to report a potential security incident or compliance concern.

Privacy requests can involve:

Account information
Access or deletion rights
Correction of personal information
Marketing preferences
Targeted-advertising choices

A privacy request does not automatically correct a vehicle-history record. Use the Data Research Request for a report discrepancy.

How to Escalate a CARFAX Complaint

Identify whether the complaint involves an account, purchase, refund, report discrepancy or business account.
Use the correct official form.
Save the confirmation email and case number.
Provide supporting documents privately.
Reply to the assigned Resolution Manager.
Ask what source is being verified and whether more evidence is required.

Request the final decision in writing.
Keep copies of the report before and after any correction.
For a legal dispute, review the current CARFAX Terms of Use and applicable notice requirements.

Current CARFAX consumer terms list legal notices at:

CARFAX, Inc.
Attn: General Counsel
5860 Trinity Parkway, Suite 600
Centreville, VA 20120

Email: carfaxlegal@carfax.com

The terms include specific pre-dispute and arbitration provisions. Review the current terms or obtain appropriate legal advice before sending formal legal correspondence.

Do not send an ordinary customer-service question or correction request to the corporate legal department before using the appropriate support form.

A review submitted to CustomerServiceNumbers.com does not contact CARFAX, open a research case, correct a vehicle record, approve a refund or submit a Buyback Guarantee claim.

CARFAX Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published CARFAX customer reviews. The current rating is 0 out of 5 based on zero reviews.

There is not enough CSN review data to identify a current positive or negative customer-service trend.

Future reviews may help readers understand experiences involving:

Online customer support
Report purchases
Wrong report packages
Billing and refunds
Account access
Incorrect accident information
Title or odometer disputes
Service-history corrections
Data Research Requests
Resolution Manager communication
CARFAX Car Care
Buyback Guarantee claims
Complaint escalation

Because no CARFAX reviews have been submitted to CSN, statements about what customers usually praise or complain about would be speculative.

Frequently Asked Questions About CARFAX Customer Service

Does CARFAX have a customer-service phone number?

No general consumer-support phone number is currently offered. CARFAX directs consumers to online support forms.

Is 1-703-934-2664 the CARFAX customer-service number?

No. It is the corporate-office telephone number. Use the online Support Center for report, account, billing and refund questions.

What is the CARFAX customer-service email?

CARFAX does not currently publish one general consumer-support email. Use the official Contact Us form.

Is support@carfax.com the current support email?

That address is not currently published by the CARFAX Consumer Help Center as the general support route.

How do I report an error on a CARFAX report?

The vehicle owner should submit the official Data Research Request with supporting documents.

Can I dispute a CARFAX report if I do not own the vehicle?

CARFAX instructs consumers to ask the current owner to submit the correction request.

How do I send documents to CARFAX?

Upload them through the Data Research Request. Documents connected with an existing request can also be sent to ConsumerResearch@carfax.com or faxed to 1-866-728-6455.

How do I check a CARFAX correction?

Reply to the assigned Resolution Manager and include the case number from the confirmation email.

How long does CARFAX take to correct a report?

CARFAX does not publish one fixed period. Timing depends on the evidence, verification source and caseload.

How do I request a CARFAX refund?

Use the Contact Us form and select Billing/refund.

How long does an approved CARFAX refund take?

CARFAX currently says an authorized refund can take three to five business days to post.

How do I access reports I purchased?

Can I share a CARFAX report?

Yes. CARFAX says the email link created when a report is first run can be shared for 14 days.

Can I get a free CARFAX report?

Every qualifying used-car listing on CARFAX includes a free report. Participating dealers may also provide free reports.

Does a clean CARFAX mean a car was never damaged?

No. CARFAX does not receive every accident, repair or damage record. Use a professional inspection and test drive.

What is CARFAX Car Care?

CARFAX Car Care is a free service for tracking reported maintenance, reminders, recalls and vehicle value.

Can I add my own service record to CARFAX Car Care?

Yes. A manually added record appears in the owner’s Car Care history but is not added to the public Vehicle History Report.

What is the CARFAX Buyback Guarantee?

It may cover certain qualifying DMV-issued branded titles that existed but were omitted from an eligible report. It does not cover every missing accident or mechanical problem.

Who owns CARFAX?

CARFAX is part of Mobility Global Inc.

Is CARFAX still owned by S&P Global?

No. Mobility Global completed its separation from S&P Global on July 1, 2026.

Who is the president of CARFAX?

Scott Fredericks is the current president of CARFAX.

Where is CARFAX headquartered?

CARFAX lists 5860 Trinity Parkway, Suite 600, Centreville, Virginia 20120.

Related Used-Car Customer Service Pages

Related Consumer Resource

How to Investigate an Unrecognized CARFAX or Other Card Charge

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share real support experiences since 2004. We independently organize official contact routes, report-correction procedures, refund guidance, complaint steps and reader-submitted reviews.

We are not owned by CARFAX, Mobility Global, S&P Global, a dealership, vehicle seller, insurer, repair facility, DMV, report provider or payment company.

Share Your CARFAX Customer Service Experience

Have you contacted CARFAX about a purchased report, incorrect charge, refund, account problem, accident record, title brand, odometer entry, service history, Car Care account or Buyback Guarantee claim?

Leave a factual review below and explain the support route used, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include complete VINs, license plates, title or registration documents, police reports, insurance records, repair invoices, mailing addresses, case numbers, account passwords or payment information.

Page Update Note

This CARFAX customer-service page was reviewed and fully updated on July 20, 2026.

The update removed the unverified general email and support hours, confirmed that CARFAX consumer support is online only, added separate account, billing, refund and report-correction forms, and clarified the purpose of the ConsumerResearch email, research fax and corporate phone.

The page now includes detailed guidance for report discrepancies, supporting documents, correction status, refunds, report access, CARFAX Car Care, the Buyback Guarantee, used-car listings, account deletion, privacy, security and complaint escalation.

The corporate section was also updated to reflect Mobility Global’s July 1, 2026 separation from S&P Global and Scott Fredericks’ current role as president of CARFAX.

Unsupported customer-review claims were removed because CustomerServiceNumbers.com has not yet received a CARFAX review.

Last Updated: July 20, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with CARFAX, CARFAX, Inc., Mobility Global, S&P Global, a dealership, vehicle seller, insurer, service facility, government agency, DMV, data source or payment provider. CARFAX does not provide customer support through this website.

Support routes, refund eligibility, report products, correction requirements, data sources, Buyback Guarantee terms, account tools, leadership and ownership information can change. Review the current CARFAX report, purchase receipt, Support Center, Terms of Use and Buyback Guarantee terms.

A CARFAX Vehicle History Report is one source of vehicle information and may not include every accident, repair, title issue, mechanical defect or ownership event. Obtain an independent inspection, test drive and document review before purchasing a vehicle.

This page cannot access a CARFAX account, purchase or correct a report, determine whether vehicle data is accurate, approve a refund, value a vehicle, enforce a dealer agreement, provide a mechanical inspection, approve a Buyback Guarantee claim or offer legal advice.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

CARFAX Customer Service: Report Corrections, Refunds and Account Help