If you need help with a Rival slow cooker, roaster oven, rice cooker, griddle, skillet, hot pot, toaster oven, ice cream maker, waffle maker, food chopper, blender, can opener, or another Rival kitchen appliance, start with the correct Rival support route. Rival support often depends on the model number, date code, product type, proof of purchase, and whether the issue involves a manual, part, warranty question, product defect, or safety recall.
Rival Customer Service Phone Number and Support
Rival lists its customer service phone number as 1-800-557-4825. Rival customer service hours are Monday through Friday, 9 a.m. to 5 p.m. ET.
Rival says it is no longer selling products directly on RivalProducts.com, but it still provides consumer support, instruction manuals, FAQs, contact options, and recall information for Rival products.
Choose the Correct Rival Support Route
Use the route below that best matches your Rival kitchen appliance issue.
- Product question: Use the Rival contact form or call 1-800-557-4825 with the model number and date code.
- Instruction manual: Search Rival’s instruction manuals page by product type or model number.
- Use and care question: Use the contact form category for use and care questions and include a clear product photo when possible.
- Issue with a product: Contact Rival with the model number, date code, photos, and a description of the problem.
- Need parts: Use the Rival contact form and choose the parts-related reason for contacting.
- Safety recall question: Check Rival’s recall page and call the recall number listed there if your model may be affected.
- Older or discontinued product: Contact Rival with the model number, date code, and product photos, but understand that parts may be limited.
- Retailer purchase issue: If the item was recently purchased from Walmart, Amazon, or another retailer, check the retailer’s return window first.
What to Have Ready Before Contacting Rival
Having the right details ready can help Rival review your product question, part request, warranty concern, or safety issue faster.
- Your Rival product model number
- The date code, if available
- The product type, such as slow cooker, roaster, rice cooker, skillet, griddle, hot pot, toaster oven, or food chopper
- Purchase date and store or website where you bought the product
- Proof of purchase or receipt, if available
- Photos of the product, label, model number, date code, plug, damage, missing part, or defect
- A clear description of the issue
- Any safety concern, such as overheating, burning smell, sparking, cracked ceramic insert, damaged cord, broken switch, or loose plug
- Any case number from a prior Rival or Newell Brands contact
- Your preferred contact information for a private response
Do not post your home address, phone number, email address, order details, recall claim details, payment information, or photos that show private areas of your home in public reviews.
Common Reasons Customers Contact Rival
- Finding an instruction manual
- Questions about a slow cooker, roaster, or rice cooker
- Replacement parts or missing parts
- Warranty questions
- Product defects
- Broken knobs, lids, stoneware inserts, cords, plugs, handles, or temperature controls
- Product not heating or overheating
- Safety recall questions
- Cleaning and use-and-care questions
- Older or discontinued product support
- Retailer return questions
- Confusion between Rival, Crock-Pot, Oster, Sunbeam, and other Newell Brands products
Rival Manuals, Model Numbers, and Date Codes
Rival’s support process often begins with the model number and date code. Rival says the date code may be engraved on the outside of the metal prongs on the end of the power cord and may begin with one letter followed by three numbers.
Rival’s instruction manuals page includes manuals for many product categories, including beverage appliances, burners, countertop ovens, deep fryers, food steamers, griddles, microwave ovens, popcorn makers, rice cookers, roasters, sandwich and waffle makers, skillets, slow cookers, toasters, ice cream makers, food prep products, choppers, blenders, irons, and garment steamers.
Rival Parts and Replacement Questions
If you need a Rival replacement part, contact Rival with the exact model number, product photos, and part description. Older Rival products may have limited parts availability, especially for discontinued models, specialty appliances, older slow cookers, roasters, ice cream makers, or food-prep products.
Common part requests may include lids, knobs, stoneware inserts, pans, trays, racks, paddles, blades, bowls, cords, plugs, temperature controls, and manuals. Do not assume parts from a similar-looking model will fit unless Rival or an authorized parts source confirms compatibility.
Warranty, Product Defects, and Retailer Returns
If your Rival product is new or recently purchased, check the retailer’s return period first. Retailer return windows may be faster for unopened, defective, wrong-item, damaged, or recently purchased appliances.
For warranty or product-defect questions, contact Rival with the model number, date code, proof of purchase, photos, and a description of the issue. If the issue involves safety, stop using the product until Rival provides guidance.
Rival Slow Cooker Recall Information
Rival maintains a safety recall page for certain Rival slow cookers manufactured between January 1999 and September 2004. Rival says affected slow cooker models include 3040, 3735, 5025, 5070, and 5445, but only certain date codes are included.
If you believe your slow cooker may be affected, stop using it, check the model number and date code, and follow Rival’s recall instructions. Rival lists 1-800-323-9519 for eligible slow cooker recall replacement-base registration. Do not dispose of the lid or stoneware insert unless Rival tells you to do so.
Small Appliance Safety Tips
Small kitchen appliances can create fire, burn, electrical, or food-safety risks if they are damaged, misused, overloaded, or operated with worn parts. Stop using a Rival appliance if you notice sparking, smoke, a burning smell, a cracked insert, damaged cord, loose plug, overheating, melted plastic, broken glass, or liquid near electrical parts.
- Read the instruction manual before using a Rival appliance.
- Do not use an appliance with a damaged cord, plug, base, heating element, or control.
- Unplug the appliance before cleaning and when not in use.
- Do not immerse electrical bases, cords, or plugs in water.
- Use oven mitts around hot surfaces, steam, lids, and stoneware inserts.
- Do not use recalled products unless Rival confirms they are safe or provides a remedy.
- Keep appliances away from children, pets, flammable items, and water.
Rival, Crock-Pot, Oster, Sunbeam, and Newell Brands
Rival is associated with the broader Newell Brands family of consumer products. Customers may see related brand names such as Crock-Pot, Oster, Sunbeam, Mr. Coffee, FoodSaver, Calphalon, and other Newell Brands depending on product category, age, warranty paperwork, or support routing.
If your product is actually branded Crock-Pot, Oster, Sunbeam, Mr. Coffee, or another Newell brand, use the customer service route for that brand rather than assuming Rival customer service handles every appliance.
Rival Scam and Product Support Warnings
Be careful with fake appliance support numbers, fake replacement-part websites, suspicious repair offers, and search ads that look like official Rival or Newell Brands support. Scammers may try to collect payment information, remote-access permissions, or personal details.
- Use RivalProducts.com or the verified Rival customer service phone number listed above.
- Do not click suspicious warranty, recall, refund, or replacement-part links.
- Do not pay for product support with gift cards, cryptocurrency, wire transfer, Zelle, Cash App, Venmo, or other unusual payment methods.
- Do not share payment card details, passwords, or private documents with unknown support agents.
- Be cautious of websites claiming to have rare Rival parts at unusually high prices or with no clear return policy.
- If a product may be unsafe, stop using it and contact Rival through official support channels.
How to Escalate a Rival Complaint
If Rival customer service does not resolve your issue during the first contact, ask for a case number and request escalation to the correct support team. Depending on the issue, this may involve product support, warranty review, replacement parts, safety recall review, accessibility assistance, retailer coordination, or Newell Brands consumer care.
Keep a written timeline with the model number, date code, purchase date, retailer, proof of purchase, photos, support dates, case numbers, representative names if provided, promised follow-up dates, and any safety instructions you received.
If the issue needs corporate-level review, a Newell Brands Corporate Office Headquarters page would be the most useful related corporate resource once created or updated. Do not use a generic corporate-office homepage link unless it clearly helps the reader.
Rival Reviews and Complaints on CustomerServiceNumbers.com
CustomerServiceNumbers.com could not confirm the current Rival review count during the latest page check, so this section should be verified in WordPress before publishing. Until current CSN reviews are confirmed, avoid making broad claims about Rival customer review trends.
When leaving a review, describe the product, model, issue, support route used, how long it took, whether Rival resolved the problem, and what other customers should know. Do not post your home address, phone number, email address, payment information, order details, claim details, date-code photos with private information, or photos that reveal private areas of your home.
Related Kitchen Appliance Customer Service Pages
Rival Customer Service FAQs
What is the Rival customer service phone number?
The Rival customer service phone number is 1-800-557-4825.
What are Rival customer service hours?
Rival lists customer service hours as Monday through Friday, 9 a.m. to 5 p.m. ET.
Does Rival still sell products on RivalProducts.com?
Rival says it is no longer selling products directly on RivalProducts.com, but it still provides product inquiries, instruction manuals, consumer support, FAQs, and recall information.
Where can I find a Rival instruction manual?
Use the Rival instruction manuals page and search by product type or model number. Manuals are available for many older Rival kitchen and household appliances.
How do I contact Rival about replacement parts?
Use the Rival contact form or call 1-800-557-4825. Have the model number, date code, product photos, and part description ready.
How do I check if my Rival slow cooker is recalled?
Use Rival’s safety recall page. Certain models and date codes are included, so check both the model number and date code before filing a recall request.
What is the Rival slow cooker recall phone number?
Rival lists 1-800-323-9519 for eligible slow cooker recall replacement-base registration.
Where is Newell Brands headquartered?
Newell Brands lists its headquarters at 5 Concourse Pkwy, Atlanta, GA 30328. Newell Brands’ corporate phone number is 770-418-7000.
Page Update Note
This Rival customer service page was updated on June 26, 2026, to reflect current Rival customer service phone number details, updated support hours, the fact that RivalProducts.com no longer sells products directly, instruction manual resources, parts and warranty guidance, slow cooker recall information, product safety tips, scam warnings, Newell Brands corporate information, and CSN review-status verification notes.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Rival, RivalProducts.com, Sunbeam Products, Newell Brands, or any company listed on this website.
Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For kitchen appliance support, manuals, parts, warranty claims, product defects, recalls, or safety issues, always verify details directly with Rival or Newell Brands before taking action.
Share Your Rival Customer Service Experience
Have you contacted Rival about a slow cooker, roaster, rice cooker, griddle, skillet, hot pot, toaster oven, ice cream maker, waffle maker, food chopper, blender, can opener, part, warranty claim, manual, recall, or product safety concern? Share your experience below to help other customers.
Privacy reminder: Do not post your home address, phone number, email address, order number, payment information, warranty claim details, recall claim details, private photos, or any other sensitive information in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Rival, RivalProducts.com, Sunbeam Products, Newell Brands, or any Rival kitchen appliance product. This page is for informational and consumer-review purposes only. Phone numbers, support hours, warranty rules, replacement-part availability, recall procedures, instruction manuals, product-safety information, and website links can change. Always confirm important details directly with Rival or Newell Brands before taking action.
