Category: Consumer Products Customer Service Information – Reviews

Consumer Products customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • CorningWare Customer Service: Warranty, Safety, Returns and Reviews

    CorningWare customers commonly need help identifying whether an older dish is safe for a conventional oven, determining whether a piece can be used on a stovetop, replacing a broken lid, reporting cracked stoneware, returning an online order, or filing a warranty claim. Because CorningWare has been sold in several materials and product lines over many decades, instructions for one piece should not automatically be applied to another.

    For CorningWare product and warranty support, call Corelle Brands Consumer Care at 1-800-999-3436, email support@corellebrands.com, or submit the official online contact form.

    How to Contact CorningWare Customer Service

    Hours note: Current Corelle Brands product-support materials list telephone support Monday through Friday from 9:30 a.m.–6:30 p.m. Eastern Time. The current website primarily emphasizes its contact form and email, so confirm availability before calling around holidays.

    The Greencastle address is the published Consumer Care correspondence address. The Downers Grove location is the Corelle Brands headquarters. Neither should be used automatically for product returns, damaged cookware, broken glass, or warranty shipments.

    Best CorningWare Support Route by Issue

    • Product-use or oven-safety question: Identify the exact model and markings, review the original instructions, and contact Consumer Care when the product cannot be positively identified.
    • Cracked, chipped, or severely scratched dish: Stop using it and submit a product-safety or warranty inquiry.
    • Loose or broken lid knob: Stop lifting the lid by the knob and contact Consumer Care with photographs and model information.
    • Warranty claim: Use the official contact form and retain the product, receipt, packaging, markings, and photographs.
    • Order placed through Corelle.com: Use Corelle order tracking, return, and Consumer Care tools.
    • Product purchased from a retailer: Contact the retailer for its return policy and Corelle Brands for a product-quality or warranty issue.
    • Missing replacement lid or accessory: Search the official replacement-lid collection using the model number and measurements.
    • Vintage cookware identification: Photograph all bottom markings, dimensions, pattern, lid, handles, and accessories and contact Consumer Care.
    • CorningWare coffee percolator: Check the historic CPSC corrective action before using or buying replacement parts.
    • Serious injury or burn: Obtain appropriate medical care and preserve the product and documentation when safe.
    • Corning Incorporated industrial or technical product: Contact Corning Incorporated rather than CorningWare Consumer Care.

    CorningWare Is Operated by Corelle Brands

    CorningWare consumer cookware and bakeware are operated by Corelle Brands LLC. Corelle Brands also markets products under names including Corelle, Pyrex, Visions, Chicago Cutlery, and Snapware.

    The CORNINGWARE trademark is registered to Corning Incorporated and used under license by Corelle Brands. Corning Incorporated is a separate glass and materials-technology company and does not handle ordinary CorningWare cookware orders, replacement lids, returns, or consumer warranty claims.

    Identify the Exact CorningWare Product Before Using It

    CorningWare has been produced in different materials and forms, including:

    • Current stoneware baking and casserole dishes
    • CorningWare Stovetop glass-ceramic or Pyroceram cookware
    • Vintage Corning Ware glass-ceramic cookware
    • Microwave browning dishes
    • Meal mugs and serving pieces
    • Glass lids
    • Plastic storage lids
    • Portable dishes and carrying accessories
    • Historic coffee percolators

    Pieces with similar colors or patterns may have different heat limits. Do not rely only on the white color, French White shape, Blue Cornflower design, age, or CorningWare name.

    Information That Helps Identify a CorningWare Piece

    • Every word, number, or symbol on the bottom
    • Model number
    • Capacity
    • Dimensions
    • Pattern or color
    • Whether the piece is stoneware or glass-ceramic
    • Whether it has removable handles
    • Glass, plastic, or glass-ceramic lid
    • Approximate purchase date
    • Country of manufacture
    • Photographs from several angles

    Do not use an unidentified piece on direct heat merely because another CorningWare product was designed for stovetop use.

    Is Current CorningWare Stoneware Oven-Safe?

    Many current CorningWare French White and French Colors stoneware baking dishes are designed for use in a preheated conventional or convection oven. Current product pages also commonly identify the dishes as safe for the microwave, refrigerator, freezer, and dishwasher.

    Always verify the product page, bottom markings, packaging, and use instructions for the exact model.

    Preheat the Oven First

    Corelle Brands instructs users to preheat a conventional or convection oven before inserting qualifying CorningWare stoneware. Placing stoneware into an oven while it heats can expose the piece to uneven or unpredictable temperature changes.

    Do Not Assume the Lid Has the Same Heat Limits

    • Glass lid: May be approved for a preheated oven when the exact product instructions allow it.
    • Plastic lid: Is generally intended for storage and microwave use when vented as instructed, not conventional-oven use.
    • Vintage or unidentified lid: Should not be heated until it is positively identified.

    Use a dry potholder or cloth when handling hot stoneware or glass lids.

    Can CorningWare Be Used on a Stovetop?

    Most current CorningWare French White and French Colors stoneware bakeware should not be used on a stovetop, open flame, grill, broiler, or another direct heat source.

    Certain products specifically sold as CorningWare Stovetop or made from qualifying Pyroceram glass-ceramic were designed for uses that ordinary stoneware cannot tolerate. Their separate instructions and markings control.

    Do not place a piece on a burner unless:

    1. The exact product is positively identified.
    2. The manufacturer’s instructions specifically authorize stovetop use.
    3. The piece is undamaged.
    4. The required heat, burner, liquid, and handling instructions are followed.

    A stoneware dish can crack or shatter if exposed to direct stovetop heat.

    Can CorningWare Be Used Under a Broiler?

    Do not use current CorningWare stoneware or an ordinary glass lid under a broiler unless the exact instructions explicitly authorize it. A broiler produces intense direct heat that differs from a preheated conventional oven.

    Do not place a glass lid:

    • On a stovetop burner
    • Under a broiler
    • On a grill
    • In a toaster oven
    • Over an open flame
    • On another direct heat source

    Can CorningWare Go From the Freezer to the Oven?

    Some current CorningWare product descriptions advertise freezer-to-preheated-oven use. However, customers should follow the exact model’s current instructions and avoid sudden temperature changes.

    Never:

    • Add cold liquid to a hot dish
    • Place a hot dish on a wet or cold surface
    • Handle hot stoneware with a wet cloth
    • Place a hot lid in cold water
    • Use a cracked or chipped dish
    • Move an unidentified vintage piece between temperature extremes

    When the instructions are unavailable, allow the product to change temperature gradually and ask Consumer Care for model-specific guidance.

    Can a CorningWare Microwave Browning Dish Go in a Regular Oven?

    Do not assume that a microwave browning dish is safe for a conventional oven. Microwave browning dishes may contain a special heat-absorbing surface and may have instructions that differ from ordinary CorningWare stoneware.

    Before placing one in an oven:

    • Locate the model number and bottom markings.
    • Find the original manual or manufacturer instructions.
    • Check for an oven-safe temperature statement.
    • Confirm whether the lid or accessory is oven-safe.
    • Contact Corelle Brands Consumer Care if the product cannot be identified.

    Do not test an uncertain browning dish in the oven.

    Is an F-5-B CorningWare Dish Oven-Safe?

    The F-5-B marking has appeared on CorningWare French White-style pieces, but a model number alone may not establish the material, production period, lid type, or current condition of a specific dish.

    Photograph:

    • The complete bottom marking
    • The entire dish
    • The lid
    • The side profile
    • Any scratches, chips, cracks, or discoloration

    Send those photographs to Consumer Care and ask for model-specific safety instructions. Do not rely on an online marketplace description or instructions for a different F-series item.

    Loose CorningWare Glass-Lid Knob

    Stop using a glass lid when its knob is loose, cracked, stripped, or separating. A lid can fall, shatter, spill hot food, or cause a burn if lifted by an insecure knob.

    Do not:

    • Continue tightening a stripped fastener
    • Use an improvised screw or adhesive
    • Use glue that is not specifically approved for the temperatures and food-contact conditions involved
    • Lift a hot lid by a loose knob
    • Use a cracked or chipped glass cover

    Contact Consumer Care with the model number, lid measurements, photographs of the knob and attachment, purchase date, and receipt when available.

    CorningWare Replacement Lids and Parts

    Corelle.com sells replacement lids for selected current CorningWare models. Compatibility depends on the dish’s model, shape, capacity, and dimensions.

    Before ordering a lid:

    • Read the complete dish model number.
    • Measure the opening.
    • Confirm whether the dish is round, oval, square, or rectangular.
    • Check whether the required lid is glass or plastic.
    • Compare the replacement-lid model shown on the official product page.
    • Confirm the lid’s microwave, dishwasher, freezer, and oven limitations.

    A lid that appears to fit may still be unsafe if it is not designed for the dish.

    Vintage Replacement Parts

    Corelle Brands may no longer stock parts for discontinued cookware, percolators, detachable handles, portable sets, or older lid designs.

    Use caution with secondhand parts. Confirm that a replacement:

    • Was manufactured for the exact model
    • Has no cracks, chips, corrosion, or stripped threads
    • Is not part of a recall or corrective action
    • Has not been altered
    • Includes every required washer, band, fastener, or handle component

    CorningWare Coffee Percolator Safety Warning

    The U.S. Consumer Product Safety Commission and Corning Glass Works announced a major corrective action involving Corning Ware coffee percolators in 1979.

    The CPSC reported that the handle and metal band on affected percolators could separate without warning from the white glass-ceramic pot. A separation while the pot contains hot liquid can cause severe burns.

    Owners of an older CorningWare percolator should:

    • Stop using it.
    • Review the current CPSC recall and corrective-action information.
    • Do not assume that a replacement element, handle, screw, band, or cord makes the pot safe.
    • Do not test the pot with boiling water.
    • Use care when disposing of it.

    A seller’s statement that a vintage percolator is collectible, restored, tested, or working does not override the CPSC safety guidance.

    Stop Using Damaged CorningWare

    Stop using a CorningWare dish or lid that is:

    • Cracked
    • Chipped
    • Severely scratched
    • Deeply crazed
    • Loose at a handle or knob
    • Damaged by impact
    • Warped
    • Previously repaired
    • Leaking
    • Damaged by direct heat

    Glass and stoneware can retain damage from a drop or hard impact and later break without an obvious new cause.

    If a dish breaks, use care when collecting sharp pieces. Keep children and pets away and do not place loose shards where they could injure sanitation workers.

    How to Submit a CorningWare Warranty Claim

    Use the official Corelle Brands contact form and select CorningWare as the brand.

    Required or Helpful Warranty Information

    • Photograph of the area of concern
    • Photograph of embossed or printed markings
    • Multiple product angles when no markings are visible
    • Product name
    • Item, UPC, or model number
    • Purchase date
    • Retailer or website
    • Receipt or order confirmation
    • Description of how the product was used
    • Description of how the problem occurred
    • Whether an injury or property damage occurred
    • Existing Consumer Care case number

    Corelle Brands asks that uploaded attachments generally remain at or below 5 MB.

    Keep the product. The warranty department may ask for additional photographs, markings, inspection, or return of the item. Do not mail it until Consumer Care provides instructions.

    CorningWare Warranty Coverage

    Warranty coverage depends on the exact product line.

    Current CorningWare Stoneware

    Current CorningWare stoneware baking dishes generally carry a one-year limited warranty against qualifying manufacturing defects.

    Current Glass and Plastic Lids

    Many current CorningWare glass and plastic lids carry a two-year limited warranty against qualifying manufacturing defects.

    CorningWare Stovetop Pyroceram

    Published warranty terms for qualifying CorningWare Stovetop Pyroceram products include:

    • 10 years for a qualifying glass-ceramic cookware bowl that breaks from hot or cold temperatures
    • Two years for qualifying Pyrex glass covers that break from oven heat
    • Two years for qualifying non-glass parts or accessories with a manufacturing defect

    What the Warranty May Exclude

    • Accidental breakage from impact
    • Misuse or abuse
    • Overheating
    • Direct-heat use not authorized for the model
    • Improper cleaning
    • Abrasive damage
    • Scratching or discoloration from normal use
    • Unauthorized repair
    • Commercial or institutional use
    • Failure to follow the supplied instructions
    • Damage from incompatible pressure cookers or multicookers

    The specific warranty supplied with the product controls. State-law rights may also apply.

    CorningWare Direct-Store Returns

    Corelle Brands currently allows qualifying direct-store purchases to be returned within 90 days of purchase.

    Current Return Requirements

    • Return within 90 days of purchase.
    • The item must be unused.
    • The item must be in its original packaging.
    • Use a shipping carrier that provides tracking.
    • Keep the mailing receipt until the refund is complete.
    • Refunds are issued after inspection.
    • Original shipping charges are nonrefundable.

    Current Direct-Store Return Address

    Consumer Returns—Corelle Brands
    Marshall Manufacturing Distribution Center
    190 Norfolk Southern Way
    Byhalia, MS 38611

    Check the official return page immediately before shipping because the return-label system, address, and instructions can change.

    Do not send a warranty claim, broken glass, hazardous item, vintage cookware, or retailer purchase to this address without authorization.

    Returns for CorningWare Purchased From a Retailer

    CorningWare purchased from Amazon, Target, Walmart, a department store, grocery store, marketplace seller, or another retailer follows that seller’s return policy.

    The retailer controls:

    • Return deadline
    • Receipt requirements
    • Refund method
    • Whether used merchandise can be returned
    • Marketplace-seller disputes
    • Damaged-shipment processing

    Corelle Brands handles product information and applicable manufacturer warranty claims. Contacting Corelle Brands does not automatically pause a retailer’s return deadline.

    Damaged, Missing, or Incorrect Corelle.com Order

    Contact Consumer Care when a direct order arrives:

    • Broken
    • Chipped
    • Cracked
    • Missing a dish or lid
    • Containing the wrong product
    • In damaged packaging
    • Without all listed components

    Keep the carton, packaging, packing slip, shipping label, and products until instructed otherwise.

    Photograph the Following

    • Outside of the shipping carton
    • Interior packaging
    • Every damaged item
    • Product markings
    • Incorrect item or missing-space evidence
    • Shipping label supplied privately

    Do not return a damaged direct-store shipment before Consumer Care confirms whether it should be refunded, replaced, inspected, or discarded.

    CorningWare Order Shipping and Tracking

    Corelle Brands currently says most direct-store orders ship within one to two business days.

    Estimated delivery after shipment is generally:

    • Standard shipping: Three to five business days
    • Express shipping: One to two business days

    Orders may be divided into multiple packages and arrive on different days. Review each tracking number before reporting that part of an order is missing.

    CorningWare Product Safety Complaint

    Contact Consumer Care promptly when a product:

    • Breaks during normal instructed use
    • Shatters without a clear impact
    • Separates at a handle or knob
    • Leaks hot food
    • Has a sharp manufacturing edge
    • Arrives with an unexpected crack
    • Shows an unusual defect that could cause injury

    Preserve the product and provide photographs when safe. Explain:

    • What food or liquid was in it
    • Appliance and temperature used
    • Whether the oven was preheated
    • Whether the dish came from a refrigerator or freezer
    • Surface on which it was placed
    • How it was handled and cleaned
    • Whether it had previous chips, scratches, or impacts
    • Whether an injury or property damage occurred

    Seek appropriate medical assistance for burns, cuts, eye injuries, or another urgent condition.

    How to Escalate a CorningWare Complaint

    1. Use the official contact form. Select CorningWare and the correct reason for contact.
    2. Include product-identification photographs. Show every marking and the area of concern.
    3. Request a case number. Save the date, representative, and expected next step.
    4. Keep the product. Do not discard or ship it unless safety requires disposal or Consumer Care provides instructions.
    5. Contact the retailer when appropriate. The retailer controls its return process.
    6. Ask for Consumer Care supervisor review. Explain what remains unresolved.
    7. Separate warranty and safety requests. State clearly when the complaint involves an injury, thermal breakage, or potential hazard.
    8. Check government recall information. Use the CPSC when the product may be subject to a corrective action.
    9. Send concise written correspondence. Use the Greencastle Consumer Care address only when appropriate and do not mail the product without instructions.

    What to Include in a Written Complaint

    • Exact product name and model
    • All bottom markings
    • Purchase date and retailer
    • Receipt or order number supplied privately
    • How the product was used
    • Date and description of the problem
    • Photographs
    • Previous case number
    • Retailer response
    • Warranty provision when known
    • The specific resolution requested

    Possible resolutions include product identification, safety instructions, replacement-lid guidance, warranty review, replacement, exchange, direct-order refund, retailer referral, or a written explanation of why coverage does not apply.

    Corelle Brands Corporate and Consumer Care Addresses

    • Brand operator: Corelle Brands LLC
    • CorningWare Consumer Care: 1-800-999-3436
    • Consumer Care correspondence: 12000 Molly Pitcher Highway South, Greencastle, PA 17225
    • World headquarters: 3025 Highland Parkway, Suite 700, Downers Grove, IL 60515
    • Corporate phone: 1-800-367-8600
    • Direct-store return center: 190 Norfolk Southern Way, Byhalia, MS 38611
    • Trademark owner: Corning Incorporated, with the CORNINGWARE trademark used under license by Corelle Brands LLC

    The Wallingford, Connecticut address formerly listed on this page should not be used as CorningWare’s current Consumer Care or corporate address.

    CorningWare Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows CorningWare with 3.0 out of 5 stars based on six reviews.

    The visible review entries are historical and date from 2015. They include:

    • A question about using a microwave browning dish in a conventional oven
    • A question about whether an F-5-B casserole was oven-safe
    • A loose lid-knob complaint involving French White stoneware
    • A request for a deeper Corelle plate, including praise for Corelle’s weight, durability, and price
    • A question about replacement parts and markings for an older CorningWare coffee pot

    The page reports one additional review behind its Load more control. That entry should be checked manually before attributing another review theme.

    The six-review rating is a small historical sample and should not be treated as a current measurement of CorningWare product quality, warranty outcomes, return service, or customer-support response times.

    CorningWare Customer Service Frequently Asked Questions

    What is CorningWare’s customer service phone number?

    Call Corelle Brands Consumer Care at 1-800-999-3436.

    What are CorningWare customer service hours?

    Published CorningWare/Corelle Brands phone-support materials list Monday–Friday, 9:30 a.m.–6:30 p.m. Eastern Time. The current website also offers an online form and email support.

    What is CorningWare’s customer service email?

    Corelle Brands lists support@corellebrands.com.

    Who owns CorningWare?

    CorningWare consumer products are operated by Corelle Brands LLC. The CORNINGWARE trademark is registered to Corning Incorporated and used under license.

    Is modern CorningWare safe on a stovetop?

    Most current CorningWare French White and French Colors stoneware is not stovetop cookware. Only use direct heat when the exact product’s instructions specifically permit it.

    Is CorningWare oven-safe?

    Many current CorningWare stoneware dishes are safe in a preheated conventional or convection oven. Verify the exact model and use instructions before heating it.

    Can a plastic CorningWare lid go in the oven?

    Plastic storage lids generally should not be placed in a conventional oven. Follow the lid’s specific instructions.

    Can a glass CorningWare lid go in the oven?

    Many current CorningWare glass lids are safe in a preheated oven, but they must not be placed on a stovetop, under a broiler, on a grill, in a toaster oven, or over direct heat.

    Can a CorningWare microwave browning dish go in a conventional oven?

    Not necessarily. Identify the model and review its original instructions. Do not test an unidentified microwave browning dish in a conventional oven.

    What should I do about a loose CorningWare lid knob?

    Stop lifting the lid by the knob and contact Consumer Care with photographs and the model number. Do not use glue or an improvised fastener.

    How long is the CorningWare warranty?

    Many current stoneware dishes have a one-year limited warranty, while qualifying current lids may have a two-year warranty. CorningWare Stovetop Pyroceram products have separate terms, including a qualifying 10-year thermal-breakage warranty.

    How do I file a CorningWare warranty claim?

    Use the official contact form, select CorningWare, upload photographs of the problem and product markings, and retain the product and receipt.

    Can I return CorningWare purchased from Corelle.com?

    Qualifying unused products in their original packaging can currently be returned within 90 days of purchase. Shipping charges are nonrefundable.

    Can I return CorningWare to Amazon, Target, or Walmart?

    The seller controls its own return policy. Contact the retailer promptly and contact Corelle Brands separately for a manufacturer warranty or safety concern.

    Are old CorningWare coffee percolators safe?

    The CPSC announced a major corrective action involving CorningWare coffee percolators because the handle and metal band could separate from the pot. Owners should stop using affected percolators and review current CPSC guidance.

    Where is CorningWare headquartered?

    Corelle Brands lists its world headquarters at 3025 Highland Parkway, Suite 700, Downers Grove, IL 60515.

    Where should I mail CorningWare customer correspondence?

    Corelle Brands lists Consumer Care at 12000 Molly Pitcher Highway South, Greencastle, PA 17225. Do not mail a product there unless Consumer Care instructs you to do so.

    Related Cookware and Kitchenware Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service contacts, complaint routes, company information, ratings, and customer reviews since 2004.

    We are an independent consumer-help website and are not owned or operated by CorningWare, Corelle Brands LLC, Corning Incorporated, Pyrex, a retailer, marketplace seller, shipping carrier, warranty processor, or government safety agency.

    Our goal is to help customers identify the exact product, distinguish modern stoneware from older glass-ceramic cookware, locate legitimate support, understand return and warranty routes, protect sensitive information, and report whether a complaint was resolved.

    Share Your CorningWare Customer Service Experience

    Have you contacted CorningWare or Corelle Brands about a cracked dish, broken lid, loose knob, oven-safety question, stovetop compatibility, warranty claim, missing replacement part, damaged online order, retailer return, or vintage product?

    Leave a review below and explain:

    • Which CorningWare product was involved
    • The model or product line without publishing confidential case details
    • Where and approximately when it was purchased
    • Which support route you used
    • Whether Consumer Care created a case number
    • What photographs or documentation were requested
    • What resolution was offered
    • Whether the issue was resolved

    Privacy and safety warning: Do not publish home addresses, telephone numbers, email addresses, order numbers, warranty case numbers, payment information, complete receipts, shipping labels, private correspondence, medical records, graphic injury photographs, or personal information about individual employees. Do not continue using a cracked, chipped, severely scratched, loose, or unidentified product merely to test it for a review.

    Page Update Note

    This CorningWare customer service page was updated on July 23, 2026, to verify the Consumer Care number, correct published telephone hours, add the current support email and online contact form, replace the outdated Connecticut address, add current Consumer Care, headquarters, and return locations, explain Corelle Brands operation and Corning trademark licensing, distinguish stoneware from Stovetop Pyroceram and vintage cookware, add direct-store return and product-specific warranty information, expand oven, stovetop, lid, browning-dish, thermal-shock, replacement-part, coffee-percolator, complaint-escalation, and privacy guidance, and accurately summarize the currently exposed CustomerServiceNumbers.com review entries.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with CorningWare, Corelle Brands LLC, Corelle Brands Holdings, Corning Incorporated, Pyrex, Visions, any retailer, marketplace, shipping carrier, warranty provider, medical provider, the U.S. Consumer Product Safety Commission, or another government agency.

    This page is provided for informational, complaint, and review purposes only. CustomerServiceNumbers.com cannot identify cookware with certainty from a written description, determine whether a product is safe to heat, approve a warranty, issue a refund, replace a lid, process a return, inspect broken cookware, or provide medical, engineering, legal, or product-safety advice.

    Phone numbers, hours, addresses, ownership arrangements, product materials, model instructions, warranties, return periods, replacement-part availability, shipping policies, recalls, corrective actions, and safety guidance can change. Confirm important information through Corelle Brands, the exact product instructions, retailer, warranty document, CPSC, and appropriate qualified professionals before using or returning a product.

  • Epiphone Customer Service, Warranty, Repairs and Returns

    Epiphone owners may need help with a defective guitar, warranty question, damaged delivery, retailer return, electronic failure, serial-number question, suspected counterfeit, repair estimate, or unresolved dealer complaint. Epiphone support in the United States is handled through Gibson Consumer Service rather than through a separate Epiphone customer-service department.

    Epiphone remains an active Gibson brand offering electric guitars, acoustic guitars, basses, artist models, cases, accessories, and related products. CustomerServiceNumbers.com is independent and cannot access Gibson or Epiphone orders, warranties, registrations, repairs, dealer records, or payment information.

    How to Contact Epiphone Customer Service

    Epiphone Customer Service Hours

    Gibson’s current official customer-service page verifies the telephone number, email, and mailing address but does not publish dependable general telephone hours. Call availability may vary by department, holidays, support volume, and whether the inquiry involves Consumer Service, returns, or Repair & Restoration.

    Epiphone Customer-Service Mailing Address

    Gibson, Inc.
    ATTN: Customer Service
    209 10th Avenue South
    Suite 460
    Nashville, TN 37203

    This is Gibson’s official customer-service and warranty-correspondence address. It is not a universal instrument-return destination, public walk-in warranty counter, dealer showroom, repair drop-off location, or replacement-parts warehouse.

    Do not mail an instrument, pickup, electronics assembly, proof of purchase, payment information, or irreplaceable document without first obtaining instructions and any required Return Authorization.

    Who Owns Epiphone?

    Epiphone is part of Gibson’s musical-instrument brand portfolio. It does not currently operate as a separately verified consumer-support corporation.

    Gibson’s portfolio includes:

    • Gibson
    • Epiphone
    • Kramer
    • Steinberger
    • MESA/Boogie
    • KRK Systems

    Epiphone product, warranty, repair, dealer, return, and authenticity inquiries therefore use Gibson’s support infrastructure.

    Best Epiphone Support Route by Issue

    • Manufacturing defect: Contact Gibson Consumer Service and review the Epiphone warranty.
    • Electronic failure: Confirm the purchase date because most factory-installed electronics and non-Gibson pickups have separate three-year coverage.
    • Retailer return or exchange: Contact the dealer that processed the sale.
    • Gibson.com order return: Use Gibson’s direct-return process and obtain an RMA.
    • Shipping damage: Document the carton and instrument and contact the seller or delivery company immediately.
    • Warranty repair: Use Gibson or an authorized Gibson service center.
    • Setup, fret work or restoration: Contact Gibson Repair & Restoration or a qualified local repair professional.
    • Serial-number question: Use Gibson’s official serial-number guide.
    • Possible counterfeit: Compare the seller with Gibson’s authorized-dealer list and use Gibson’s counterfeit-reporting route.
    • Used instrument: Review the seller’s policy because the Epiphone warranty is generally nontransferable.
    • Purchase outside the United States: Contact the authorized Epiphone distributor for the country of purchase.
    • Missing or incorrect accessory: Contact the seller first and preserve the packaging and order records.

    Information to Gather Before Contacting Epiphone

    Have the following available when relevant:

    • Complete model name
    • Instrument serial number
    • Purchase date
    • Authorized dealer or seller
    • Receipt or order confirmation
    • Description of the problem
    • Photographs or video showing the defect
    • Pickup or electronics information
    • Repair or setup history
    • Previous support case number
    • The resolution being requested

    Provide the complete serial number only through an official private support channel. Do not publish account, payment, address, or warranty-case information in a public review.

    Epiphone Limited Lifetime Warranty

    New Epiphone instruments sold to qualifying U.S. customers include a limited lifetime warranty against defects in materials and workmanship.

    The lifetime portion generally applies only while the original retail purchaser owns the instrument. The warranty:

    • Is limited to the original retail purchaser
    • Cannot ordinarily be transferred to a later owner
    • Requires proof of purchase or a sales receipt
    • Allows Gibson to choose repair or replacement
    • Limits a replacement to the same or a similar style with a value no greater than the original purchase price
    • Allows substitute materials or parts when originals are unavailable

    “Limited lifetime warranty” does not mean that every condition, adjustment, repair, or component is covered forever.

    Epiphone Pickup and Electronics Coverage

    • Gibson-manufactured pickups installed in the guitar: Covered for the original retail purchaser’s lifetime, subject to the warranty terms.
    • Other factory-installed pickups, electronics, and parts: Covered for three years from the original purchase date, subject to availability and exclusions.

    Replacement parts may differ from the original part when the original is no longer available.

    Common Epiphone Warranty Exclusions

    The published warranty excludes or limits coverage for:

    • Altered, removed, or tampered serial numbers
    • False warranty information
    • Misuse, negligence, accidents, or improper operation
    • Subjective tonal characteristics
    • Shipping damage
    • Extreme humidity or temperature
    • Normal fret, tuner, plating, string, or pickguard wear
    • Finish cracking, discoloration, checking, or other finish damage
    • Products purchased from unauthorized dealers
    • Unauthorized repairs or modifications
    • Significantly altered action or setup

    Normal maintenance, setup preferences, fret wear, string replacement, cleaning, and cosmetic aging should not be presented as automatically covered warranty defects.

    How to Start an Epiphone Warranty Claim

    1. Locate the original receipt.
    2. Record the complete model and serial number.
    3. Photograph the instrument and defect.
    4. Write a clear description of the problem.
    5. Call 1-800-444-2766 or email service@gibson.com.
    6. Ask whether the instrument should go to the dealer, Gibson, or an authorized service center.
    7. Obtain Return Authorization before shipping anything.
    8. Confirm shipping, insurance, diagnostic, and return-freight responsibilities.
    9. Keep the case number and all correspondence.

    Gibson’s warranty states that the owner or dealer generally sends the instrument freight and insurance prepaid. The repaired instrument may be returned freight collect and insured.

    Opening a claim does not guarantee warranty approval, a replacement guitar, reimbursement, upgraded hardware, compensation for missed performances, or payment of every shipping expense.

    Authorized and Unauthorized Epiphone Repairs

    Warranty service should be performed only by Gibson or an authorized Gibson service center.

    Unauthorized repair or modification can affect warranty eligibility, particularly when the work caused or contributed to the claimed damage.

    Before approving work, ask:

    • Whether the shop is currently Gibson-authorized
    • Whether the work is covered by warranty
    • Who pays shipping and insurance
    • Whether diagnosis or setup charges apply
    • Whether original parts are available
    • Whether the repair changes the instrument’s originality
    • What warranty applies to the completed repair

    Gibson Repair & Restoration for Epiphone Guitars

    Gibson Repair & Restoration advertises services for acoustic and electric instruments from multiple brands.

    Available work may include:

    • Professional setups
    • Fret dressing and refretting
    • Broken headstock and body-crack repairs
    • Neck resets
    • Finish work
    • Complete restorations

    Call 1-800-444-2766 and select extension 6 for Repair & Restoration.

    Non-warranty work is evaluated individually. A detailed estimate is generally provided after the instrument is received, and work should not begin until the customer approves the quoted charges.

    Epiphone Setup and Playability Questions

    A new guitar may require adjustment after shipping or after exposure to a different climate. Common setup items include:

    • Truss-rod relief
    • String action
    • Nut-slot height
    • Pickup height
    • Intonation
    • Bridge and tailpiece position
    • Fret condition

    The warranty does not guarantee every player’s preferred action, string gauge, neck feel, or tone. Significantly altering the action or modifying the instrument can affect warranty coverage.

    Use a qualified repair professional when you are unfamiliar with truss-rod adjustments, nut work, fret leveling, wiring, or structural repair.

    Humidity and Temperature Damage

    Epiphone’s warranty excludes damage caused by extreme humidity or temperature.

    To protect the instrument:

    • Avoid leaving it in a vehicle.
    • Allow a cold instrument to acclimate before opening the case.
    • Use appropriate humidity control for acoustic and hollow-body instruments.
    • Keep the instrument away from heating vents and direct sunlight.
    • Do not store it in a damp basement or hot attic.
    • Use a stable stand or properly fitted case.

    Finish checking, cracks, fret sprout, neck movement, and glue-joint problems can result from environmental changes and may not qualify as manufacturing defects.

    Epiphone Dealer Returns and Refunds

    Most Epiphone instruments are purchased from an authorized music retailer rather than directly from Gibson.

    The retailer normally controls:

    • Order cancellation
    • Shipping and delivery
    • Return deadlines
    • Exchanges
    • Refund processing
    • Price adjustments
    • Marketplace-seller disputes
    • Retailer protection plans

    A manufacturer warranty does not automatically replace the retailer’s return policy. Contact the seller quickly when the instrument arrives damaged, incorrect, incomplete, or materially different from the listing.

    Direct Gibson.com Returns

    For an eligible Epiphone instrument purchased directly through Gibson.com:

    • The ordinary return period is 30 days from the invoice date.
    • The instrument must remain in brand-new, original condition.
    • There should be no pick scratches, buckle wear, scuffs, dings, or scrapes.
    • The original packaging, case, manuals, warranty materials, certificates, and accessories must be included.
    • A Return Merchandise Authorization is required.
    • A receipt must accompany the return.
    • Returns may be refused or assessed a 15% restocking fee when the requirements are not met.

    Direct Gibson.com purchases must be returned through Gibson Customer Service rather than through an independent authorized dealer.

    Direct-Order Cancellation

    Gibson’s current online policy says order changes or cancellations generally must be requested within 24 hours and require standard shipping. Cancellation is not guaranteed because orders may enter fulfillment quickly.

    Damaged Direct Orders

    If possible, do not accept a visibly damaged package. If the shipment has already been accepted, preserve all packaging, photograph the damage, and contact Gibson for instructions.

    Used and Secondhand Epiphone Guitars

    Epiphone’s published U.S. warranty is limited to the original retail purchaser and is not transferable to later owners.

    A used buyer should rely on:

    • The seller’s return policy
    • A marketplace buyer-protection program
    • An independent inspection
    • A written description of repairs and modifications
    • The serial number and model details
    • Any separate used-instrument warranty from the dealer

    A used instrument may still qualify for paid repair, parts, or restoration services even when the original manufacturer warranty no longer applies.

    Epiphone Serial Numbers and Model Identification

    Gibson publishes a guide to several Epiphone serial-number systems. Depending on the manufacturing period, a serial number may help estimate:

    • Year of manufacture
    • Month of manufacture
    • Factory or production code
    • Production sequence

    A serial number alone does not authenticate an instrument. Counterfeiters can copy valid formats, and genuine instruments may show variations based on factory, year, model, label placement, or manufacturing method.

    For model research, gather photographs of:

    • Front and back of the headstock
    • Serial number
    • Body shape and finish
    • Pickups and controls
    • Bridge and tailpiece
    • Interior label on hollow-body models
    • Neck joint and hardware

    Suspected Counterfeit Epiphone Instruments

    Use caution when an instrument is offered at an unusually low price, sold by an unknown marketplace seller, or accompanied by altered photographs or inconsistent documentation.

    Before purchasing:

    • Check whether the seller is an authorized Epiphone dealer.
    • Compare the instrument with current official product photographs.
    • Ask for photographs of the actual instrument.
    • Review the serial number, hardware, labels, and specifications.
    • Use a payment method with buyer protection.
    • Avoid off-platform payment requests.
    • Request an independent inspection for a high-value purchase.

    Use Gibson’s official Report Fakes & Scams route when a seller, website, advertisement, or instrument appears to misuse Epiphone or Gibson branding.

    Epiphone Parts and Replacement Components

    Parts availability depends on the model, production year, component, and whether an original part is still manufactured.

    Common requests include:

    • Tuning machines
    • Bridges and tailpieces
    • Pickguards
    • Control knobs
    • Pickup rings
    • Switches and potentiometers
    • Pickups
    • Output jacks
    • Cases and gig bags

    Confirm measurements and compatibility before ordering. Similar-looking Epiphone models may use different mounting patterns, metric or imperial components, neck profiles, electronics, and hardware.

    International Epiphone Warranty Help

    The published U.S. Epiphone warranty does not apply to instruments purchased outside the United States.

    International customers should contact:

    • The original dealer
    • The authorized distributor for the country of purchase
    • The applicable regional Gibson Consumer Service office

    Warranty duration, shipping responsibility, repair providers, remedies, and consumer rights may differ by country.

    How to Escalate an Epiphone Complaint

    1. Identify whether the issue belongs to Gibson, the dealer, carrier, marketplace seller, repair center, or payment provider.
    2. Gather the receipt, serial number, photographs, warranty, and repair history.
    3. Contact the dealer first for delivery, return, exchange, and seller-description problems.
    4. Contact Gibson Consumer Service for manufacturer warranty and product-support concerns.
    5. Request a case or reference number.
    6. State the requested resolution clearly.
    7. Ask whether inspection or authorized repair is required.
    8. Confirm shipping and insurance responsibilities.
    9. Request written approval before mailing the instrument.
    10. Follow up through service@gibson.com.
    11. Use the payment provider’s dispute process for an unresolved or unauthorized transaction when appropriate.

    Opening a complaint does not guarantee a refund, replacement, free setup, upgraded instrument, warranty approval, reimbursement, recovery of a counterfeit purchase, or compensation for missed performances or lost income.

    Epiphone Customer Service Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero published Epiphone reviews. The displayed 0 out of 5 rating means that no ratings have been submitted; it is not a zero-star customer verdict.

    Because there are no live reviews, there is not enough CustomerServiceNumbers.com feedback to identify supported patterns involving Epiphone instrument quality, dealers, warranty claims, repairs, returns, parts, or customer-service response times.

    Related Musical-Instrument and Retail Support Resources

    Epiphone Customer Service Frequently Asked Questions

    What is the Epiphone customer-service number?

    Call Gibson Consumer Service at 1-800-444-2766, also known as 1-800-4GIBSON.

    What is the Epiphone customer-service email?

    Email service@gibson.com.

    What are Epiphone customer-service hours?

    The current official contact page does not publish dependable general telephone hours. Call availability may vary.

    Who owns Epiphone?

    Epiphone is part of Gibson’s musical-instrument brand portfolio and uses Gibson’s support, warranty, repair, and dealer systems.

    Does Epiphone have a lifetime warranty?

    New qualifying instruments include a limited lifetime warranty against defects in materials and workmanship for the original retail purchaser. The coverage is nontransferable and includes important exclusions.

    How long are Epiphone electronics covered?

    Gibson-manufactured pickups installed in the instrument may receive lifetime coverage for the original purchaser. Other factory-installed electronics and parts are generally covered for three years.

    Does the warranty transfer when an Epiphone is sold?

    No. The published U.S. warranty is limited to the original retail purchaser and cannot ordinarily be transferred to a later owner.

    Does the warranty cover fret wear or finish cracking?

    No. Normal wear and finish or plating damage are among the listed exclusions.

    Does the warranty cover shipping damage?

    No. Shipping damage is excluded from the manufacturer warranty and should be reported promptly to the seller and carrier.

    Can any guitar shop perform an Epiphone warranty repair?

    No. Warranty work must be performed by Gibson or an authorized Gibson service center. Unauthorized work may affect coverage.

    Can I send my guitar directly to Gibson?

    Not without prior authorization. Contact Consumer Service and obtain the correct shipping instructions and Return Authorization.

    Can I return an Epiphone purchased from Gibson.com?

    Eligible direct purchases may generally be returned within 30 days of the invoice date when the instrument remains in brand-new condition and all return requirements are met.

    Can I return a Guitar Center or Amazon purchase to Gibson?

    The seller that processed the order normally controls the return and refund. Gibson handles eligible manufacturer-warranty matters.

    Does an Epiphone serial number prove that the guitar is genuine?

    No. A serial number can provide manufacturing information, but it does not by itself authenticate the instrument.

    Where is Epiphone located?

    Epiphone is a Gibson brand. Gibson’s official U.S. customer-service correspondence address is 209 10th Avenue South, Suite 460, Nashville, Tennessee 37203.

    Can I visit the Nashville address for warranty service?

    The suite is not advertised as a public walk-in warranty or repair counter. Contact Gibson before mailing an instrument or attempting an in-person visit.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by Epiphone, Gibson, Gibson Brands, an authorized dealer, marketplace seller, repair center, carrier, or payment provider.

    Our goal is to help consumers distinguish manufacturer warranty support, dealer returns, direct Gibson.com purchases, authorized repairs, used-instrument sales, serial-number research, and counterfeit concerns.

    Share Your Epiphone Customer Service Experience

    Have you contacted Epiphone or Gibson about a guitar, bass, warranty claim, electronic failure, dealer return, damaged shipment, repair, serial number, suspected counterfeit, replacement part, or unresolved complaint? Share the model, general issue, support route used, whether you received a case number, and whether the matter was resolved.

    Privacy and moderation warning: Do not include your full instrument serial number, complete mailing address, telephone number, private email address, payment-card information, Gibson account password, complete order number, Return Authorization, warranty case number, repair invoice containing personal information, or photographs revealing private areas of your home. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity, copyrighted materials, and unsupported allegations.

    Page Update Note

    This Epiphone customer-service page was reviewed and updated on July 28, 2026. The update confirms that Epiphone remains active as a Gibson brand; verifies the telephone number, customer-service email, and Nashville mailing address; removes unsupported telephone hours; adds current limited lifetime warranty, three-year electronics, authorized repair, direct-return, dealer, serial-number, counterfeit, used-instrument, international, and escalation guidance; and removes unsupported customer-review claims.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Epiphone, Gibson, Gibson Brands, Gibson Repair & Restoration, an authorized dealer, service center, retailer, marketplace seller, carrier, payment provider, or instrument appraiser.

    Epiphone and Gibson do not provide customer support through this website. Telephone numbers, email addresses, warranty terms, exclusions, return periods, dealer status, repair providers, parts availability, addresses, and support procedures can change. Verify important information through Gibson’s official support pages, the warranty document, authorized dealer, service center, or payment provider.

    CustomerServiceNumbers.com cannot authenticate an instrument, approve warranty coverage, authorize a return, schedule a repair, provide a replacement part, issue a refund, identify every serial number, recover a counterfeit purchase, or contact Gibson on a customer’s behalf. Reviews are submitted by individual users and reflect their own experiences and opinions.