Ibanez Customer Service: Phone, Email, Warranty Help and Reviews

Ibanez customer service in the United States is handled by Hoshino USA. Customers can get help with guitars, basses, electronics, warranty questions, authorized repairs, replacement parts, manuals, and product registration using the verified contact information below.

How to Contact Ibanez Customer Service

For Ibanez customer support in the United States, call Hoshino USA at 215-638-8670 or email ibanez@hoshinousa.com. The official contact page lists the same phone number and email address for customers in the United States and Canada.

Ibanez publishes Hoshino USA contact hours of Monday through Friday, 8:30 a.m. to 5:15 p.m. EST, on its accessibility contact page. Because the main customer support page does not separately label general telephone hours, customers may want to confirm availability before relying on those hours for a time-sensitive request.

Useful official support pages include:

• Ibanez support center
• Frequently asked questions
• Product manuals
• Authorized repair centers
• Warranty registration
• Warranty terms and conditions
• Ibanez parts lookup
• Authorized Ibanez dealer locator

What Ibanez Customer Support Can Help With

Customers commonly contact Ibanez or Hoshino USA for assistance with:

• Warranty coverage and warranty-service authorization
• Guitar, bass, amplifier, pedal, and electronics questions
• Finding an authorized repair center
• Locating replacement parts and accessories
• Product manuals, controls, bridges, and maintenance information
• Registering a newly purchased Ibanez product
• Finding an authorized Ibanez retailer
• Identifying a model or locating available product information
• Reporting a suspected counterfeit Ibanez product

Ibanez Warranty Claims and Service

Ibanez warranty coverage varies by product, so customers should review the warranty section that applies to their instrument, electronics, or effects pedal. Coverage generally depends on factors such as being the original purchaser, buying from an authorized dealer, and retaining the original sales receipt.

Before starting an Ibanez warranty claim:

1. Locate the original dated sales receipt.
2. Record the complete model and serial numbers.
3. Write down when the problem began and how it affects the product.
4. Take clear photographs or video if the problem is visible or intermittent.
5. Contact the authorized dealer that sold the product.
6. Ask the dealer or Hoshino USA how to obtain the required return authorization.
7. Follow the current packing, shipping, and insurance instructions.

Normal wear, misuse, unauthorized modification, accidental damage, shipping damage, altered serial numbers, and purchases from unauthorized sellers may not be covered. Consult the official warranty terms for the coverage and exclusions applying to your product.

Ibanez Repairs and Technical Help

Ibanez maintains an official list of authorized repair centers. For a complex setup, electronics fault, bridge problem, neck issue, or other repair, contact Hoshino USA or use the authorized repair-center directory.

Customers should ask whether a repair is covered before authorizing paid work. Having an unauthorized person service a product can affect warranty coverage under the published warranty terms.

For setup, control, bridge, maintenance, or operating questions, check the Ibanez manuals library. It contains information for electric guitars, basses, acoustic guitars, amplifiers, electronics, tuners, wireless systems, and accessories.

Ibanez Parts and Accessories Support

Ibanez currently states that its online parts and accessories shop is temporarily out of service. Customers looking for a replacement part or accessory can contact an authorized Ibanez dealer or call the parts line at 800-669-4226.

The official Ibanez parts catalog can help identify a part number. Have the product model, serial number, approximate production year, finish, and a photograph of the existing part available before contacting support.

Some parts may need to be ordered through an authorized retailer. Confirm compatibility before purchasing because visually similar bridges, tremolo arms, knobs, electronics, and hardware may differ between models or production years.

Information to Have Before Calling Ibanez

Preparing the following details can help Ibanez customer service understand the request:

• Product model and serial number
• Purchase date and authorized dealer name
• Original receipt or other proof of purchase
• A concise description of the problem
• Photos or video showing the issue
• Steps already taken to troubleshoot it
• Names of any replacement parts being requested
• Existing case or return-authorization number

Hoshino USA Corporate Office and Mailing Address

Hoshino USA handles Ibanez sales and service in the United States. Its verified corporate-office and service contact information is:

This address should not be treated as permission to return an instrument or product. Contact Ibanez customer service and obtain the required instructions and authorization before shipping anything.

Ibanez Customer Service Reviews and Complaints

As of August 6, 2026, the CustomerServiceNumbers.com rating section for Ibanez displays zero published reviews. The displayed rating is 0 out of 5 because no customers have submitted a rating yet.

Because there are no visible reviews, there is not enough CSN feedback to identify a reliable positive-review or complaint pattern. Customers who have dealt directly with Ibanez customer support may use the rating and comment form below to describe the reason for contacting the company, the response received, how long resolution took, and whether the issue was resolved.

Do not include serial numbers, order numbers, telephone numbers, email addresses, home addresses, or other private information in a public review.

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Customers comparing musical instrument support options can also review the CustomerServiceNumbers.com page for Gibson customer service.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer-information website and is not associated with Ibanez, Hoshino USA, or Hoshino Gakki. Contact details are provided to help customers reach the company responsible for support.

Ibanez does not provide customer service through this website. For help with an Ibanez guitar, bass, amplifier, pedal, accessory, warranty, repair, or replacement part, contact Ibanez or Hoshino USA directly using the verified channels above.