Category: Dating Customer Service Information – Reviews And Complaints

Tinder customer service can help with subscription cancellation, refunds, duplicate charges, login problems, banned accounts, violation appeals, profile reports, impersonation, privacy concerns and technical problems. Tinder does not publish a general customer-service phone number. Use its official Help Center, support form, in-app reporting tools or Appeal Center.

Deleting the Tinder app or deleting a Tinder account does not automatically cancel a paid subscription. Cancel through Apple, Google Play or Tinder’s Manage Payment Account page, depending on where the subscription was purchased.

How to Contact Tinder Customer Service

• Tinder customer-service phone number: Tinder does not publish general telephone support.
• Tinder Help Center: Search Tinder Support
• Submit a support request: Contact Tinder Customer Support
• Tinder Appeal Center: Appeal a Ban, Suspension, Warning or Content Removal
• Manage My Account: Download Data or Delete a Tinder Account
• Cancel a Tinder subscription: Find the Correct Cancellation Route
• Request a refund: Review Tinder Refund Options
• Report a profile or content: Report a Tinder Member
• Report impersonation: Report Someone Pretending to Be You
• Account security help: Secure a Tinder Account
• Download Tinder data: Request a Copy of Personal Data
• Tinder gift-card support: 1-833-270-4152, operated by Blackhawk Network
• Official website: Tinder.com
• U.S. business address: Tinder LLC, 8750 North Central Expressway, Suite 1400, Dallas, TX 75231
• Cancellation-notice mailing address: Tinder, Attn: Cancellations, P.O. Box 25472, Dallas, TX 75225
• Parent company: Match Group

The Dallas street address and cancellation P.O. box are not walk-in customer-service centers. Use the Help Center first. Do not mail sensitive identity, safety or payment records unless Tinder’s current instructions specifically require them.

Does Tinder Offer 24/7 Customer Service?

The Tinder Help Center, support request form and in-app reporting tools can be accessed at any time. Tinder does not currently publish fixed live-agent hours or guarantee that a representative will respond immediately.

Use local emergency services rather than waiting for Tinder support when there is an immediate threat, assault, stalking incident, extortion attempt, missing person or danger to someone’s physical safety.

Best Tinder Support Route by Issue

• Cannot log in: Use Trouble With Account Login on the support form.
• Changed telephone number: Use Trouble Logging In and recover the account through its connected email.
• Account may have been hacked: Secure the email and phone, then submit an account-security request.
• Subscription cancellation: Cancel through Apple, Google Play or Tinder’s Manage Payment Account page.
• Refund request: Use Apple, Google Play or Tinder billing support based on the order number.
• Duplicate or incorrect charge: Identify which company processed the payment before submitting the billing dispute.
• Cannot restore a purchase: Use Restore Purchases or the restore token from the purchase confirmation.
• Banned or suspended account: Use the Appeal Center.
• Warning or content removal: Review the violation in the Appeal Center.
• Age restriction entered by mistake: Complete Tinder’s age-verification appeal.
• Fake or abusive profile: Report it directly from the profile or conversation.
• Someone is impersonating you: Select Someone Is Impersonating Me on the support form.
• Nonconsensual intimate image or deepfake: Use Tinder’s safety and privacy reporting form.
• Delete an account: Delete it through Tinder Settings or Manage My Account.
• Download personal data: Use Tinder’s Manage My Account tool before deleting the account.
• Tinder gift-card problem: Contact Blackhawk Network at 1-833-270-4152.

Information to Have Before Contacting Tinder

For an Account or Login Problem

• Name and age shown on the profile
• Telephone number connected with the account
• Email address connected with the account
• Apple, Google, Facebook or telephone login method
• Approximate account-creation date
• Last successful login date
• Old and new telephone numbers
• Exact error message
• Device and operating system
• Tinder app version
• Screenshot with private information removed

For a Subscription or Billing Problem

• Subscription level
• Purchase date
• Renewal date
• Amount and currency
• Payment platform
• Order number
• Purchase confirmation
• Cancellation date
• Cancellation confirmation
• Whether the charge is pending or completed
• Last four digits of the payment card when requested through private support

For a Safety Report

• Profile name and age
• Profile photographs
• Approximate location
• Message screenshots
• Date and time of the interaction
• Telephone number, email or social-media account used off Tinder
• Payment or money request
• Threats or harassment
• Whether the person was unmatched
• Police report or case number when applicable

Do not post your login code, full telephone number, email address, payment details, intimate images, home address, identification document, support ticket or another person’s private information in a public review.

What Is Tinder?

Tinder is an online dating and social-discovery service operated by Tinder LLC and owned by Match Group. It is available through iOS, Android, supported mobile devices and Tinder.com.

Core features can include:

• Profile discovery
• Likes and matches
• Messaging between matched users
• Relationship Goals
• Photo Verification
• Passport
• Super Likes
• Boosts
• Top Picks
• Double Date in supported markets
• Safety and reporting tools

Tinder requires members to be at least 18 years old.

Is Tinder Free?

Tinder offers a free service that allows members to create profiles, swipe, match and message other users after a mutual match.

Paid plans include:

• Tinder Plus
• Tinder Gold
• Tinder Platinum

Prices and plan features can vary by account, location, platform, subscription duration, tax, testing and promotional offer. Review the purchase screen before subscribing.

Tinder Plus, Gold and Platinum

Tinder Plus

Tinder Plus can provide additional discovery and swipe features. Available benefits can vary by market and current product testing.

Tinder Gold

Tinder Gold generally includes eligible Plus features along with the ability to see people who have already liked the account and access additional premium discovery tools.

Tinder Platinum

Tinder Platinum generally includes Gold features plus additional premium matching and messaging benefits.

Do not rely on an old feature comparison or third-party price table. Tinder frequently tests benefits, pricing and availability.

How to Identify Where a Tinder Subscription Was Purchased

Review the purchase receipt or order-number prefix:

• MK: Apple App Store purchase
• GPA: Google Play purchase
• TNDR: Tinder.com or direct Tinder subscription
• COSU: Direct Tinder consumable purchase, such as certain one-time features

The company that processed the purchase usually controls cancellation and refund handling.

How to Cancel Tinder on an iPhone

1. Open iPhone Settings.
2. Tap the Apple account name.
3. Select Subscriptions.
4. Select Tinder.
5. Tap Cancel Subscription.
6. Save the confirmation or screenshot.

Deleting Tinder from the phone does not cancel an Apple subscription.

How to Cancel Tinder Through Google Play

1. Open Google Play.
2. Tap the profile icon.
3. Select Payments & Subscriptions.
4. Select Subscriptions.
5. Select Tinder.
6. Tap Cancel Subscription.
7. Save the confirmation.

Use Google Play Support when a `GPA` subscription remains active or another charge appears after cancellation.

How to Cancel Tinder.com, PayPal or Direct Card Billing

1. Sign in at Tinder.com.
2. Open the profile.
3. Select Manage Payment Account.
4. Locate the subscription.
5. Select Cancel Subscription.
6. Complete every confirmation step.
7. Save the cancellation email or screenshot.

Some direct card or PayPal purchases made through the Android app are also managed through Tinder’s payment account rather than Google Play.

Deleting Tinder Does Not Cancel a Subscription

These actions are different:

• Uninstalling the app: Removes Tinder from the device but does not cancel billing or delete the account.
• Hiding Discovery: Limits profile visibility but keeps the account.
• Deleting the account: Removes the profile and account data according to Tinder’s retention policy.
• Canceling the subscription: Stops future automatic renewal through the payment provider.

Cancel the subscription before deleting the account so that purchase and cancellation information remains accessible.

How to Request a Tinder Refund

Refund handling depends on the payment platform.

Apple Purchase

Apple handles refunds for Tinder subscriptions, Boosts, Super Likes and other purchases billed through the Apple account.

Google Play Purchase

Google generally handles refunds for purchases whose order numbers begin with `GPA`.

Direct Tinder, Card or PayPal Purchase

Tinder can review qualifying refund requests involving order numbers beginning with `TNDR` or `COSU`.

Tinder’s current Help Center directs users seeking assistance with purchases from the previous 14 days to the applicable refund route. Approval is not guaranteed.

Information to Include With a Refund Request

• Email associated with the Tinder account
• Telephone number associated with the account
• Order number
• Transaction date
• Amount and currency
• Subscription or purchase type
• Reason for requesting a refund
• Cancellation confirmation
• Whether the purchase was used
• Screenshot of the receipt

Send billing information only through Tinder, Apple, Google Play, PayPal or the financial institution’s secure support channel.

Duplicate or Incorrect Tinder Charges

A duplicate or unfamiliar transaction may involve:

• An automatically renewed subscription
• A second Tinder account
• A subscription purchased through another Apple or Google account
• A Tinder.com subscription and an app-store subscription
• A Boost or Super Like purchase
• A temporary payment authorization
• A household member or authorized card user
• An unauthorized transaction

1. Determine whether the order begins with MK, GPA, TNDR or COSU.
2. Review Apple, Google Play, PayPal and card statements.
3. Search email for Tinder receipts.
4. Check every possible Tinder account.
5. Cancel an unwanted recurring subscription.
6. Submit the billing issue to the correct processor.
7. Contact the bank promptly if the completed transaction remains unauthorized.

Cannot Restore a Tinder Purchase

A paid subscription can be connected with only one Tinder account at a time.

Apple or Google Play

1. Sign in to the Tinder account intended to use the subscription.
2. Open Tinder Settings.
3. Select Restore Purchases.
4. Confirm that the correct Apple or Google account is active.

Tinder.com or Direct Payment

1. Sign in at Tinder.com.
2. Open the profile.
3. Select Manage Payment Account or Restore Purchases.
4. Enter the restore token from the purchase email.

A restore token normally begins with `RT`. Restoring an existing purchase should reconnect the subscription rather than create another charge.

Tinder Login Problems

Common causes include:

• Changed telephone number
• Wrong email address
• Old Apple or Google login
• Verification text not arriving
• Email or telephone number already connected with another account
• Account ban or suspension
• Network or app problem
• Account takeover

Try the original login method before creating a new account. A new account will not automatically contain the previous matches, messages or subscription.

Changed Telephone Number and Cannot Log In

1. Open Tinder or Tinder.com.
2. Select Log In.
3. Select Trouble Logging In.
4. Enter the email address associated with the account.
5. Follow the recovery message.
6. Enter and verify the new telephone number.

The recovery email must be connected with the existing Tinder account.

Verification Code Is Not Arriving

• Confirm the country code and telephone number.
• Check that the phone can receive ordinary SMS messages.
• Disable message filtering temporarily.
• Wait before requesting repeated codes.
• Restart the phone.
• Check whether the number is already connected with another Tinder account.
• Use the support form if verification continues to fail.

Never share a Tinder SMS verification code. Anyone who obtains it may be able to access the account.

Tinder Account May Have Been Hacked

Warning signs include:

• Messages you did not send
• Photos you did not upload
• Profile information changed
• Unknown matches
• Unexpected login or verification messages
• Subscription or purchase activity you do not recognize

1. Secure the email account.
2. Change the email password.
3. Secure the mobile telephone account.
4. Do not share new login codes.
5. Check Apple, Google and Facebook account security.
6. Submit a Tinder account-security request.
7. Contact the payment provider about unauthorized transactions.

How to Appeal a Tinder Ban or Suspension

1. Open the Tinder Appeal Center.
2. Sign in with the affected Tinder account credentials.
3. Review the available violation.
4. Select See Details.
5. Select Begin Appeal.
6. Select every violation being disputed.
7. Submit the appeal.
8. Monitor the Appeal Center for the decision.

An appeal may show as In Review, Approved or Denied. If approved, Tinder may restore the account, reverse a warning or restore content, depending on the action involved.

Why Is a Tinder Violation Missing From the Appeal Center?

A violation may not appear when:

• It occurred more than six months ago.
• It was already appealed.
• The action is not eligible for Appeal Center review.
• The user is signed into a different Tinder account.

Repeatedly submitting unrelated support requests does not necessarily create another appeal.

A Banned Account May Still Have an Active Subscription

A Tinder ban does not automatically cancel billing through Apple or Google Play.

After receiving a ban:

1. Review the ban notice.
2. Use the Appeal Center when eligible.
3. Check Apple Subscriptions.
4. Check Google Play Subscriptions.
5. Check Tinder’s Manage Payment Account page.
6. Cancel the recurring subscription through the correct provider.
7. Save the confirmation.

Tinder Account Was Age-Restricted

Tinder requires members to be at least 18.

If the birth date was entered incorrectly and the user is at least 18, Tinder may provide an age-verification appeal. The process can require submitting identification through a third-party verification provider.

A person who is actually under 18 cannot continue creating or using the account until reaching the minimum age.

Photo, Face and ID Verification

Tinder can offer several verification methods in supported markets. These may compare a video selfie with profile photographs or confirm age and identification information.

A verification badge does not guarantee that:

• The profile is completely truthful.
• The member has good intentions.
• The person is safe to meet.
• The account has not later been compromised.
• Every personal claim has been verified.

Continue using ordinary online-dating and in-person safety precautions.

How to Report a Tinder Profile

From Discovery

1. Open the profile.
2. Tap the three-dot menu.
3. Select Report.
4. Select the most accurate reason.
5. Add relevant details.

From a Match or Conversation

1. Open the chat.
2. Tap the three-dot menu.
3. Select Report.
4. Complete the report.

Include enough context for Tinder to understand the behavior without adding unrelated sensitive information.

How to Report Someone After Unmatching

Unmatching permanently removes both users from each other’s match lists. Before unmatching a serious safety concern, preserve relevant profile and message screenshots and submit the in-app report when possible.

After the profile is no longer visible, use Tinder’s online support form and provide:

• Profile name
• Age
• Bio
• Photographs
• Approximate location
• Known telephone number or email
• Reason for the report
• Screenshots

Someone Is Impersonating Me on Tinder

1. Open Tinder’s support request form.
2. Select Someone Is Impersonating Me.
3. Provide information identifying the false profile.
4. Attach screenshots.
5. Explain which photographs or information were copied.
6. Provide identity verification only through Tinder’s secure process.

When someone else is being impersonated, Tinder generally needs that person or an authorized representative to contact support directly.

Reporting Harassment, Threats or Offline Misconduct

Tinder permits reports involving conduct that occurs on the service and certain serious conduct that occurs after members meet or move communication elsewhere.

Preserve:

• Profile screenshots
• Tinder messages
• Texts, emails and social-media messages
• Telephone numbers
• Payment requests
• Threats
• Date and location of an in-person meeting
• Police or court documentation when applicable

Contact local emergency services first when anyone is in immediate danger.

Nonconsensual Intimate Images and Deepfakes

Tinder’s support form includes a U.S. reporting route for nonconsensual intimate images and deepfakes covered by the TAKE IT DOWN Act.

Provide enough information to identify the material, profile or account. Do not repost or distribute the image more widely while attempting to report it.

When intimate content involves someone under 18, contact appropriate law enforcement and child-safety reporting services immediately.

Tinder Romance and Investment Scams

Warning signs include a match who:

• Quickly moves communication off Tinder
• Refuses video calls or in-person meetings
• Claims to be overseas, deployed or working remotely
• Requests emergency money
• Requests gift cards
• Requests cryptocurrency
• Promotes an investment platform
• Offers to teach cryptocurrency or foreign-exchange trading
• Asks to receive money or packages
• Requests bank-account or identity information
• Sends unfamiliar links or apps

Do not send money to a dating-app match, even when the person claims to face an emergency.

What to Do After Sending Money to a Tinder Scammer

1. Stop communicating with the person.
2. Contact the bank, card issuer, payment app or cryptocurrency exchange.
3. Ask whether the transaction can be stopped or recalled.
4. Report the Tinder profile.
5. Save all messages and receipts.
6. Change exposed passwords.
7. Report identity theft when personal documents were shared.
8. Contact law enforcement when appropriate.
9. Report the fraud to the applicable consumer-protection agency.

Fake Tinder Customer-Service Phone Numbers

Tinder does not publish a general support telephone number. Be cautious with search results, advertisements, comments or social-media posts claiming to offer Tinder phone support.

Fake support agents may:

• Ask for an SMS verification code
• Ask for an Apple or Google password
• Request remote access to the phone or computer
• Demand payment to unlock an account
• Request gift cards or cryptocurrency
• Claim they can remove a ban for a fee
• Ask for payment-card information

Use only Tinder’s official Help Center and support form.

How to Delete a Tinder Account

1. Sign in to Tinder or Tinder.com.
2. Open the profile.
3. Select Settings.
4. Scroll to Delete Account.
5. Confirm deletion.

An account can also be deleted through Tinder’s Manage My Account tool.

What Happens After Deleting Tinder?

Deleting the account:

• Removes the profile from Tinder
• Removes access to matches and messages
• Begins Tinder’s data-deletion process
• Ends access to the account’s data-download tool
• Does not automatically cancel a paid subscription

Tinder currently retains profile data for a 90-day safety window before final purging under its privacy policy. A limited profile-restoration test may be available in some markets during that period.

Download Tinder Data Before Deleting an Account

1. Open Tinder’s Manage My Account tool.
2. Sign in.
3. Select Download My Information.
4. Enter the email address for delivery.
5. Submit the request.
6. Check email and spam folders.
7. Download the file promptly because the link expires.

The download may include profile information, preferences, photographs, message activity, swipe and match activity, purchases, subscriptions, connected services and technical information.

Tinder App Is Not Working

1. Confirm the internet connection.
2. Switch between Wi-Fi and mobile data.
3. Update Tinder.
4. Update the operating system.
5. Log out and log back in.
6. Restart the device.
7. Try Tinder.com.
8. Reinstall the app after confirming login access.
9. Record the exact error.
10. Submit a feature or technical-support request.

Tinder Matches or Messages Disappeared

Matches can disappear because:

• The other person unmatched.
• The other account was deleted.
• Tinder removed or banned the account.
• A temporary technical problem occurred.
• The user signed into the wrong account.

Try logging out and back in. An accidental unmatch is permanent and Tinder does not currently provide a way to reverse it.

Tinder Gift-Card Support

Tinder’s gift-card partner, Blackhawk Network, can be reached at 1-833-270-4152.

Use this number only for:

• Gift-card activation
• Invalid code
• Gift-card purchase
• Redemption problem
• Gift-card balance or delivery issue

Blackhawk Network cannot ordinarily recover a Tinder account, appeal a ban or cancel an Apple or Google subscription.

How to Escalate a Tinder Complaint

1. Select the correct issue on Tinder’s support form.
2. Use the same email connected with the account when possible.
3. Include the order number, account information or report details needed for the issue.
4. Attach screenshots with unnecessary personal information removed.
5. Keep the support confirmation.
6. Reply within the same support thread.
7. Use the Appeal Center for eligible enforcement actions.
8. Use Apple or Google support when those companies processed the transaction.
9. Contact the payment provider before a charge-dispute deadline expires.
10. Review Tinder’s current Terms before sending a formal dispute notice.

A review posted on CustomerServiceNumbers.com does not cancel a subscription, delete an account, issue a refund, restore matches, appeal a ban or report a dangerous member to Tinder.

Tinder Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has one Tinder review with an overall rating of 1.0 out of 5.

The review was submitted on October 13, 2018. The reviewer asks how to cancel the Tinder account and describes the process as frustrating. The review does not specify whether a paid subscription was involved or whether billing occurred through Apple, Google Play or Tinder directly.

One short review from 2018 is not enough to establish a current Tinder-wide support trend.

New reviews can help readers understand current experiences involving:

• Subscription cancellation
• Apple and Google billing
• Refund requests
• Duplicate charges
• Account recovery
• Bans and appeals
• Age verification
• Profile reports
• Impersonation
• Safety complaints
• Account deletion
• Support response times

Tinder Privacy and Safety Warnings

• Never share an SMS login code.
• Do not publish your telephone number or email in a public review.
• Do not send money to a match.
• Do not provide bank or cryptocurrency account access.
• Do not share intimate images with someone you do not trust.
• Meet in a public place.
• Tell a friend where you are going.
• Arrange independent transportation.
• Do not leave food or drinks unattended.
• Report threatening or suspicious profiles.
• Contact emergency services for immediate danger.
• A verification badge does not guarantee safety.

Frequently Asked Questions About Tinder Customer Service

What is the Tinder customer-service phone number?

Tinder does not publish a general customer-service phone number. Use the Help Center and official support request form.

Is Tinder customer service available 24 hours?

The Help Center and online forms are available at any time, but Tinder does not publish fixed live-agent hours or guarantee immediate 24/7 responses.

What is Tinder’s current corporate address?

Tinder’s current U.S. Terms identify Tinder LLC at 8750 North Central Expressway, Suite 1400, Dallas, Texas 75231.

How do I cancel Tinder?

Cancel through Apple Subscriptions, Google Play or Tinder’s Manage Payment Account page, depending on where the subscription was purchased.

Will deleting Tinder stop the charges?

No. Deleting the app or account does not automatically cancel a paid subscription.

How do I request a Tinder refund?

Apple and Google generally handle purchases made through their stores. Tinder can review qualifying direct purchases whose order numbers begin with TNDR or COSU.

How long do I have to request a Tinder refund?

Tinder’s current refund page directs users needing help with purchases made within the previous 14 days to the applicable refund route. Approval is not guaranteed.

How do I appeal a Tinder ban?

Sign in to the Tinder Appeal Center, select the eligible violation and submit the appeal.

Can I appeal an old Tinder ban?

A violation may not appear in the Appeal Center when it occurred more than six months ago or has already been appealed.

Does a Tinder ban cancel my subscription?

No. Check Apple, Google Play and Tinder payment settings and cancel the recurring subscription separately.

How do I recover Tinder after changing my phone number?

Select Trouble Logging In and use the email address associated with the account to verify a new telephone number.

How do I report a fake Tinder profile?

Open the profile or conversation, tap the three-dot menu and select Report. Use the support form when the profile is no longer visible.

How do I report someone impersonating me?

Select Someone Is Impersonating Me on Tinder’s support request form and provide screenshots and identifying details.

Can Tinder restore an accidental unmatch?

No. Unmatching is permanent and currently cannot be reversed.

How do I delete my Tinder data?

Delete the account through Tinder Settings or Manage My Account. Download needed account data before deleting.

Who owns Tinder?

Tinder is operated by Tinder LLC and owned by Match Group.

What is the Tinder gift-card phone number?

Blackhawk Network handles Tinder gift-card support at 1-833-270-4152. It is not general Tinder customer service.

Related Dating, Account and Billing Customer Service Pages

• Match.com Customer Service, Billing and Cancellation
• Plenty of Fish Customer Service
• Ashley Madison Customer Service
• Facebook Account and Safety Support
• Instagram Account and Impersonation Support
• Apple Subscription and App Store Support
• Google Account and Google Play Support
• PayPal Billing and Payment Support

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official support routes, cancellation instructions, billing guidance, account-recovery information, appeal procedures, safety resources and reader reviews.

We are not owned by Tinder, Tinder LLC, Match Group, Apple, Google, PayPal, Blackhawk Network or another dating, social-media, payment or gift-card company.

Share Your Tinder Customer Service Experience

Have you contacted Tinder about subscription cancellation, a refund, duplicate charge, login problem, compromised account, ban appeal, age restriction, fake profile, impersonation, harassment or account deletion? Leave a factual review below and explain the support route used, approximate response time and whether the problem was resolved.

Comments are moderated. Do not include a telephone number, email address, login code, order number, payment information, home address, private message, intimate image, identification document, profile link or personal information about another Tinder member or employee.

Page Update Note

This Tinder customer-service page was reviewed and updated on July 16, 2026. The update confirmed that Tinder does not publish general phone support, replaced the former West Hollywood address with the current Dallas business address, added current cancellation, refund and Appeal Center routes, expanded safety and account guidance and corrected the review summary to reflect the one CSN review currently published.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Tinder, Tinder LLC, Match Group, Apple, Google, PayPal, Blackhawk Network or another dating, social-media, payment or gift-card company. Tinder does not provide customer support through this website.

Support routes, subscription benefits, prices, refund policies, payment methods, Appeal Center eligibility, verification processes, privacy practices, safety tools and corporate addresses can change. Review Tinder’s current Help Center, account settings, payment-provider terms, Community Guidelines, Privacy Policy and Terms of Use for controlling information.

This page cannot cancel a subscription, issue a refund, access an account, restore matches, reverse an unmatch, appeal a ban, delete data, investigate a profile or provide emergency assistance. It is not legal, financial, privacy, cybersecurity, personal-safety or payment-dispute advice.