Category: Auto Parts Stores

Find customer service numbers and support pages for auto parts stores, including help with returns, warranties, online orders, rewards, batteries, core charges, and store complaints.

  • Parts Geek Customer Service, Returns, RMA Numbers and Complaints

    Parts Geek customer service can help with online auto parts orders, returns, RMA numbers, refunds, warranties, core charges, shipping questions, missing parts, damaged items, wrong parts, order tracking, and product questions. For the fastest help, use the support route that matches your issue and keep your order number, email address, part number, vehicle details, tracking number, or RMA information ready.

    How to Contact Parts Geek Customer Service

    • Parts Geek Customer Service Phone Number: 1-800-541-9352
    • Parts Geek Contact Page: Contact Parts Geek
    • Order Status and Returns: Parts Geek Order Status and Returns
    • Return Policy: Parts Geek Return Policy
    • Official Website: PartsGeek.com
    • Business Hours: Parts Geek lists customer service and order-support hours on its official pages, but hours may vary by support route. Confirm current hours on the official contact page before calling.
    • Corporate Office: Parts Geek, LLC, Las Vegas, NV 89119
    • Corporate Office Note: Parts Geek says its corporate office does not offer walk-in service and does not accept returns.

    Choose the Correct Parts Geek Support Route

    Online Orders and Order Status

    For PartsGeek.com order status, missing tracking numbers, delayed shipments, wrong parts, damaged items, missing items, billing questions, or checkout issues, start with the Parts Geek order status and returns page. You may need your email address and order number to manage your order online.

    Parts Geek says tracking numbers are usually emailed after an order ships, but some tracking updates may take longer depending on product availability, vendor delays, weather, carrier delays, or truck freight timing.

    Phone Orders and Customer Service

    Parts Geek lists 1-800-541-9352 for phone orders and customer service. If you are calling about an existing order, have your order number, email address, part number, vehicle information, and issue details ready before calling.

    Returns and RMA Numbers

    Parts Geek requires a Return Merchandise Authorization, or RMA number, before a return is sent back. Returns without the correct RMA number may be refused, delayed, or not credited. Use the official order status and returns page to request an RMA and follow the return instructions provided by Parts Geek.

    Returned items generally need to be new, unused, uninstalled, and in the original packaging. Electrical parts, custom-made items, installed parts, used parts, opened manuals, damaged packaging, and items marked non-returnable may have stricter rules or may not qualify for return.

    Refunds and Return Shipping

    For refund questions, keep the original receipt or invoice, RMA email, return tracking number, and shipping receipt. Parts Geek says customers are generally responsible for return shipping unless otherwise stated. Refunds may exclude outgoing shipping, discounts, restocking fees, or items that do not meet return requirements.

    Exchanges

    Parts Geek says it does not offer direct exchanges. If you need a different item, you may need to return the original item and place a new order for the replacement part.

    Damaged or Defective Items

    If your Parts Geek order arrives damaged, defective, incomplete, or incorrect, contact customer service quickly. Take photos of the product, packaging, shipping label, invoice, and damage before discarding anything. Parts Geek says damaged or defective item issues should be reported within 7 days of receipt.

    Missing Parts or Missing Hardware

    If your order is missing a part, accessory, gasket, clamp, bolt, screw, or other hardware, contact Parts Geek through the official support route. Parts Geek may not be able to send individual missing hardware pieces separately, so you may be asked to return the full kit or order replacement hardware locally depending on the situation.

    Order Changes and Cancellations

    Parts Geek says orders usually begin processing quickly and generally cannot be changed or canceled once placed. If you entered the wrong address, ordered the wrong part, or need to change quantity or part number, contact customer service immediately, but be prepared that the order may already be in process.

    Shipping, Delivery, and Lost Packages

    For shipping issues, keep your tracking number, order number, carrier details, delivery address, and photos if a package was damaged. Parts Geek says many shipments do not require a signature. If tracking shows delivered but you did not receive the package, check around the property, ask neighbors, and contact the carrier quickly before filing a claim.

    Warranties and Failed Parts

    For warranty questions, keep your receipt, order confirmation, part number, packaging, installation details, and mechanic documentation. Some warranties may depend on the manufacturer’s rules, part type, installation quality, and whether the part was installed by a qualified technician. Do not continue driving with a potentially unsafe part.

    Core Charges and Core Returns

    Some replacement auto parts include a core charge. To receive core credit, Parts Geek may require the old core to be returned within the required timeframe, in the correct packaging, with tracking, and in acceptable condition. Drain fluids when required and follow the RMA instructions carefully.

    Vehicle Fitment and Wrong Parts

    For wrong-part or fitment issues, collect the vehicle year, make, model, engine, trim, part number, SKU, and order details. Do not rely on a public review to resolve fitment problems. Contact Parts Geek directly and consider checking with a qualified mechanic before installing a part that may affect safe driving.

    What to Have Ready Before Contacting Parts Geek

    • Parts Geek order number
    • Email address used for the order
    • Tracking number and shipping carrier
    • Part number, SKU, brand, and product page details
    • Vehicle year, make, model, engine, and trim
    • Photos of the product, packaging, shipping label, or damage
    • RMA number or return instructions, if already issued
    • Return tracking number and shipping receipt
    • Core charge, warranty, or refund documentation
    • The resolution you want, such as refund, replacement, RMA, warranty review, core credit, missing-item help, or order-status update

    Common Reasons Customers Contact Parts Geek

    • Order status or tracking question
    • Missing shipment or delayed delivery
    • Wrong part, damaged part, or defective part
    • Missing hardware or incomplete kit
    • Return request or RMA number
    • Refund status or restocking fee question
    • Core charge or core return issue
    • Warranty claim or failed part
    • Order cancellation or address mistake
    • Truck freight delivery problem
    • Vehicle fitment or compatibility question
    • Payment, billing, or duplicate charge question
    • Product safety or installation concern

    How to File a Parts Geek Complaint

    1. Start with the official Parts Geek order status and returns page if your issue involves an order, shipment, return, RMA, or refund.
    2. Save your order confirmation, invoice, RMA email, tracking information, photos, and any support messages.
    3. Call 1-800-541-9352 if you need phone assistance with customer service or ordering.
    4. Clearly explain whether the issue involves order status, wrong part, missing part, damaged item, RMA, core return, warranty, or refund.
    5. Ask for written return instructions, RMA confirmation, refund details, warranty decision, or shipping-claim instructions when appropriate.
    6. Keep all packaging, labels, and parts until the issue is resolved.

    Parts Geek Safety Note

    Parts Geek sells automotive parts and accessories, but customer service is not a substitute for a qualified mechanic. If your issue involves brakes, steering, suspension, fuel leaks, electrical systems, airbags, overheating, batteries, warning lights, or any condition that could make the vehicle unsafe to drive, stop driving and contact a qualified repair professional.

    Some auto parts may contain chemicals, fluids, electrical components, batteries, sharp edges, or materials that require careful handling. Follow product instructions, manufacturer warnings, and professional installation guidance when needed.

    Parts Geek Reviews and Complaints on CSN

    This appears to be a new or restored Parts Geek listing for CustomerServiceNumbers.com. There are no live Parts Geek CSN reviews to summarize yet, so this page should not claim that customers commonly praise or complain about specific Parts Geek issues.

    If you have contacted Parts Geek customer service, placed an online order, requested an RMA, returned a part, had a refund issue, received a damaged item, or had a warranty or core charge problem, you can leave a review below. Helpful reviews mention the order type, support route used, issue, timeline, and whether Parts Geek resolved the problem.

    Privacy Warning for Parts Geek Reviews

    Do not post private information in a public review. Avoid sharing full VINs, license plate numbers, full payment-card numbers, order screenshots with private information, tracking labels with your address, RMA paperwork with private details, phone numbers, email addresses, employee personal information, or photos that reveal private vehicle, account, or payment details.

    For payment, order, refund, return, warranty, vehicle, core charge, shipping, or account-specific issues, contact Parts Geek directly through its official phone number, website, support ticket, or order-management tools.

    How to Escalate a Parts Geek Issue

    • For order status: Use the order status page with your email address and order number.
    • For returns: Request an RMA before shipping anything back.
    • For damaged or defective items: Contact customer service quickly and keep photos, packaging, and the shipping label.
    • For missing packages: Check the delivery area, contact the carrier, and keep your tracking information.
    • For core charges: Follow the exact core return instructions and keep your tracking number.
    • For warranty issues: Keep the part, receipt, installation documentation, and mechanic notes.
    • For safety-related part concerns: Stop using the vehicle if the part may affect safe driving and contact a qualified mechanic.
    • For unresolved complaints: Keep a written timeline of order dates, tracking dates, support contacts, RMA emails, return delivery, and refund status.

    Related Customer Service Numbers Pages

    Frequently Asked Questions About Parts Geek Customer Service

    What is the Parts Geek customer service phone number?

    Parts Geek customer service can be reached at 1-800-541-9352.

    How do I contact Parts Geek about an order?

    Use the Parts Geek order status and returns page with the email address and order number used at checkout. You can also call 1-800-541-9352.

    How do I return a part to Parts Geek?

    Request an RMA number before returning any part. Follow the return instructions provided by Parts Geek and keep your return tracking number.

    Can I return an installed part to Parts Geek?

    Parts Geek’s return policy generally requires items to be new, unused, uninstalled, and in original packaging. Installed parts may not qualify for return.

    Can I cancel a Parts Geek order?

    Parts Geek says orders usually begin processing quickly and generally cannot be canceled once placed. Contact customer service immediately if you made a mistake, but cancellation may not be possible.

    Can I change a Parts Geek order after placing it?

    Parts Geek says it generally cannot change part numbers, quantities, or order details once an order has been placed. If you entered the wrong shipping address, contact the carrier once tracking is available.

    What should I do if my Parts Geek order arrived damaged?

    Take photos of the part, packaging, shipping label, and damage, then contact Parts Geek customer service quickly. Keep all packaging until the issue is resolved.

    How long do Parts Geek refunds take?

    Refund timing can depend on return delivery, inspection, RMA processing, payment method, restocking fees, and whether the part meets return requirements. Keep your RMA email and return tracking number.

    Where is Parts Geek corporate office?

    Parts Geek lists its corporate office in Las Vegas, NV 89119 and states that the location does not offer walk-in service and does not accept returns.

    Can I leave a Parts Geek review on this page?

    Yes. You can leave a Parts Geek customer service review below. Do not include private payment, VIN, license plate, order, RMA, tracking, address, employee, account, or personal contact information in a public review.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, complaint routes, and review resources since 2004. This Parts Geek page is designed to help customers find the correct support route for online orders, returns, RMA numbers, refunds, warranties, core charges, missing parts, damaged items, shipping problems, vehicle parts questions, and product complaints.

    Share Your Parts Geek Customer Service Experience

    Have you contacted Parts Geek customer service or ordered auto parts from PartsGeek.com? Share your experience below to help other customers understand what worked, what did not, and which support route helped resolve the issue.

    Page Update Note

    This page was created with current Parts Geek customer service, order status, return, RMA, refund, warranty, core charge, shipping, safety, privacy, and complaint information. Contact options and policies can change, so always confirm important order, return, payment, warranty, vehicle, shipping, RMA, or refund details through Parts Geek’s official website or customer service phone number.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Parts Geek, LLC, PartsGeek.com, any parts manufacturer, any vehicle manufacturer, any shipping carrier, any payment provider, any warranty provider, or any repair provider connected with Parts Geek. This page is provided for informational and consumer-feedback purposes only. Customer reviews are submitted by users and reflect their own experiences. Contact Parts Geek directly for account-specific, payment-specific, vehicle, warranty, product, return, refund, order, RMA, core charge, shipping, or customer-service issues.

  • O’Reilly Auto Parts Customer Service, Returns, Rewards and Complaints

    O’Reilly Auto Parts customer service can help with store complaints, online orders, pickup orders, returns, warranties, core charges, O’Rewards, gift cards, parts questions, product issues, website problems, and general feedback. For the fastest help, use the support route that matches your issue and keep your receipt, order number, store location, part number, vehicle details, or O’Rewards information ready.

    How to Contact O’Reilly Auto Parts Customer Service

    Choose the Correct O’Reilly Auto Parts Support Route

    Store Complaints and In-Store Purchases

    For issues involving a specific O’Reilly Auto Parts store, start with the store manager when possible. This may include employee complaints, wrong parts, return refusals, warranty questions, core charges, battery service, diagnostic help, receipt problems, pricing questions, or store pickup concerns.

    If the store cannot resolve the issue, call 1-888-327-7153 or use O’Reilly’s official contact options. If the issue is a customer-service escalation, O’Reilly also lists Customer Satisfaction at 1-800-755-6759. Include the store address, date, approximate time, receipt details, part number, and the resolution you are requesting.

    Online Orders and Shipping

    For OReillyAuto.com order status, missing shipments, damaged items, wrong items, delayed delivery, cancellations, website issues, or checkout problems, call 1-888-327-7153. O’Reilly’s online order support can help with order questions, RMAs, returns, and shipment-related issues.

    Buy Online, Pick Up In Store

    For pickup orders, check your confirmation email and selected store information before visiting. O’Reilly says pick-up in-store orders may be canceled at any time. If you need help canceling or changing a pickup order, contact the selected store or call customer service.

    Returns, Refunds, and Exchanges

    For return or refund questions, keep the original receipt, order confirmation, packaging, part number, and payment method. Some items may require inspection or approval before a refund is issued. Clearance items, custom-made parts, modified parts, installed items, batteries, fluids, electrical items, special orders, and warranty-related returns may have additional rules or limits.

    Online Return Authorization

    For online purchases returned by mail, O’Reilly may require an RMA, or Return Material Authorization. If you placed an order as a guest, contact customer support or chat with a representative to request return help. Keep tracking, insurance, and delivery confirmation if you ship a return.

    Warranty and Defective Parts

    For warranty claims, bring the part, original receipt, warranty record, vehicle details, and any diagnostic information to an O’Reilly store. Do not modify, install, or continue using a part that may affect vehicle safety before asking O’Reilly or a qualified mechanic what documentation is needed.

    Core Charges

    Some remanufactured parts include a core charge that may be refunded when the old part is returned. O’Reilly says cores can be returned to any O’Reilly Auto Parts location, and online core returns may also be shipped back after obtaining the required return authorization. Drain all fluids from the core when applicable and keep the receipt, packing slip, confirmation email, and original payment method.

    O’Rewards

    For O’Rewards account questions, missing points, lost rewards, account access, duplicate accounts, membership updates, or reward-redemption problems, call 1-800-283-3096 or use O’Reilly’s live chat. O’Rewards members may earn points in-store and online, and rewards are distributed by email or text.

    Gift Cards

    For O’Reilly gift card balance, missing value, activation, or redemption questions, use O’Reilly’s official gift-card balance page or ask a parts professional at a store. Keep the physical or digital gift card, PIN, purchase receipt, and activation receipt until the issue is resolved.

    Parts, Products, and Vehicle Fitment

    For wrong-part complaints, product questions, vehicle fitment, product defects, recalls, or part availability, keep the part number, SKU, brand, receipt, packaging, and vehicle year, make, model, engine, and trim information. If a part affects safe driving, confirm the issue with a qualified mechanic before driving the vehicle.

    Free In-Store Services

    O’Reilly advertises free store services such as battery testing and charging, Check Engine light testing, alternator and starter testing, wiper blade installation, headlight bulb installation, and fluid and battery recycling. Availability may vary by store, vehicle, equipment, and product requirements, so call your local store before relying on a specific service.

    What to Have Ready Before Contacting O’Reilly Auto Parts

    • O’Reilly store address, city, state, or store number
    • Date and approximate time of your visit
    • Receipt number, order number, invoice number, or purchase amount
    • Product name, brand, SKU, part number, or warranty details
    • Vehicle year, make, model, engine, and trim
    • VIN only when contacting O’Reilly directly through official support, not in a public review
    • Photos of packaging, damaged products, wrong parts, shipping damage, or installation issues when helpful
    • Core charge, warranty, return, or refund documentation
    • O’Rewards account email, phone number, or membership details, if relevant
    • The resolution you want, such as refund, exchange, warranty replacement, core refund, missing-order help, O’Rewards correction, or store follow-up

    Common Reasons Customers Contact O’Reilly Auto Parts

    • Store complaint or employee concern
    • Wrong part, missing part, or part fitment issue
    • Online order status, shipping delay, or missing package
    • Buy online, pick up in store problem
    • Return, refund, exchange, or receipt lookup question
    • Warranty claim or defective part issue
    • Core charge or core refund problem
    • Battery, alternator, starter, or diagnostic service concern
    • O’Rewards account, missing point, or expired reward issue
    • Gift-card balance, activation, or redemption question
    • Website, account, or checkout problem
    • Product safety, recall, fluid, battery, or chemical concern
    • Corporate complaint or unresolved store issue

    How to File an O’Reilly Auto Parts Store Complaint

    1. Start with the store manager if the issue happened at a local O’Reilly store.
    2. Save the receipt, order confirmation, warranty record, product packaging, and any diagnostic report.
    3. Write down the store address, date, time, part number, and vehicle details while they are fresh.
    4. Call 1-888-327-7153 or contact O’Reilly through the official contact page.
    5. If the issue is unresolved, ask whether it can be routed to Customer Satisfaction at 1-800-755-6759.
    6. Explain whether the issue involves a store visit, online order, return, warranty, core charge, O’Rewards account, gift card, or product question.
    7. Ask for a case number, written response, refund confirmation, warranty decision, or store follow-up when appropriate.

    O’Reilly Auto Parts Safety Note

    O’Reilly Auto Parts may help identify parts, test batteries, check warning lights, and provide product guidance, but store support is not a substitute for a qualified mechanic. If your issue involves brakes, steering, suspension, fuel leaks, electrical shorts, overheating, airbags, warning lights, battery hazards, or any condition that could make the vehicle unsafe to drive, stop driving and contact a qualified repair professional.

    O’Reilly Auto Parts Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows zero published reviews for O’Reilly Auto Parts. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific O’Reilly issues.

    If you have contacted O’Reilly customer service, visited an O’Reilly Auto Parts store, placed an online order, requested a return, used O’Rewards, had a warranty problem, or had a core charge issue, you can leave a review below. Helpful reviews mention the store location or support route used, the issue, how long it took to receive help, and whether O’Reilly resolved the problem.

    Related O’Reilly Corporate and Complaint Resource

    Privacy Warning for O’Reilly Reviews

    Do not post private information in a public review. Avoid sharing full VINs, license plate numbers, full payment-card numbers, gift-card numbers, gift-card PINs, account passwords, O’Rewards membership details, verification codes, home addresses, phone numbers, employee personal information, or photos that show private account, vehicle, or payment details.

    For payment, warranty, core charge, product safety, vehicle, gift-card, O’Rewards, return, refund, or account-specific issues, contact O’Reilly Auto Parts directly through its official phone number, contact form, website, local store, or secure support route.

    How to Escalate an O’Reilly Auto Parts Complaint

    • For store issues: Ask for the store manager first, then contact O’Reilly customer service if the issue is unresolved.
    • For customer-service escalation: Use O’Reilly Customer Satisfaction at 1-800-755-6759.
    • For online order problems: Call 1-888-327-7153 with your order number and account email.
    • For pickup orders: Contact the selected store and customer service if pickup, cancellation, or return instructions are unclear.
    • For returns or warranties: Keep the receipt, part, packaging, and vehicle information until the claim is resolved.
    • For core charge disputes: Keep the old part, receipt, packing slip, confirmation email, and any store return documentation.
    • For O’Rewards problems: Call 1-800-283-3096 or use O’Reilly live chat.
    • For safety-related parts issues: Stop using the part if it may affect safe driving and contact O’Reilly and a qualified mechanic.
    • For corporate complaints: If normal customer service does not resolve the issue, use O’Reilly corporate office information and keep your documentation organized.

    Related Customer Service Numbers Pages

    Frequently Asked Questions About O’Reilly Auto Parts Customer Service

    What is O’Reilly Auto Parts’ customer service phone number?

    O’Reilly Auto Parts customer service can be reached at 1-888-327-7153.

    What are O’Reilly customer service hours?

    O’Reilly lists customer service phone hours as 7:00 a.m. to 8:00 p.m. CT, seven days a week. Live chat customer service hours and Parts Professional hours may differ.

    What is O’Reilly Customer Satisfaction?

    O’Reilly’s corporate contact page lists Customer Satisfaction at 1-800-755-6759 for customer-service issues.

    How do I complain about an O’Reilly Auto Parts store?

    Start with the store manager when possible. If the issue is not resolved, call 1-888-327-7153 or use O’Reilly’s official contact page. Include the store location, date, time, receipt, part number, and issue details.

    How do I contact O’Reilly about an online order?

    Call 1-888-327-7153 for online order questions, cancellations, returns, RMAs, website issues, and shipping problems.

    Can I cancel an O’Reilly pickup order?

    O’Reilly says pick-up in-store orders may be canceled at any time. Contact the selected store or call customer service with your order information.

    What is the O’Rewards phone number?

    O’Rewards support can be reached at 1-800-283-3096.

    How do I check an O’Reilly gift card balance?

    Use O’Reilly’s official gift-card balance page or ask a parts professional at an O’Reilly store. You may need the card number and PIN.

    Does O’Reilly offer free battery testing?

    O’Reilly advertises free battery testing and charging at stores, subject to location, vehicle, battery type, equipment, and service limitations.

    Does O’Reilly check engine lights for free?

    O’Reilly advertises free Check Engine light testing through its store services. Availability may depend on the store, vehicle, and equipment.

    Where is O’Reilly Auto Parts corporate headquarters?

    O’Reilly lists its corporate address as 233 South Patterson Avenue, Springfield, MO 65802-2298. The corporate office phone number is 1-417-862-2674.

    Can I leave an O’Reilly Auto Parts review on this page?

    Yes. You can leave an O’Reilly Auto Parts customer service review below. Do not include private payment, VIN, license plate, gift-card, O’Rewards, employee, account, receipt, or personal contact information in a public review.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, complaint routes, and review resources since 2004. This O’Reilly Auto Parts page is designed to help customers find the correct support route for store complaints, online orders, pickup, returns, warranties, core charges, O’Rewards, gift cards, product issues, vehicle parts questions, and corporate complaints.

    Share Your O’Reilly Auto Parts Customer Service Experience

    Have you contacted O’Reilly customer service or visited an O’Reilly Auto Parts store with a problem? Share your experience below to help other customers understand what worked, what did not, and which support route helped resolve the issue.

    Page Update Note

    This page was created with current O’Reilly Auto Parts customer service, Customer Satisfaction, order support, live chat, O’Rewards, gift card, pickup, return, warranty, core charge, free service, safety, privacy, corporate office, and headquarters information. Contact options can change, so always confirm important payment, order, vehicle, warranty, product, gift-card, O’Rewards, return, or account details through O’Reilly’s official website, phone number, or local store.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with O’Reilly Automotive, Inc., O’Reilly Auto Parts, O’Rewards, any O’Reilly Auto Parts store, any product manufacturer, any vehicle manufacturer, any shipping provider, any payment provider, or any repair provider connected with O’Reilly. This page is provided for informational and consumer-feedback purposes only. Customer reviews are submitted by users and reflect their own experiences. Contact O’Reilly directly for account-specific, payment-specific, gift-card, vehicle, warranty, product, return, refund, order, O’Rewards, core charge, or store-service issues.

  • NAPA Customer Service Phone Number, Returns & Reviews

    Use this page to contact NAPA customer service for auto parts orders, product information, returns, warranties, NAPA Rewards, product recalls, NAPA AutoCare repair questions, store issues, complaints, and customer reviews. NAPA Auto Parts sells automotive replacement parts, tools, accessories, batteries, fluids, filters, brakes, and related products online and through local NAPA stores.

    NAPA Customer Service Phone Number and Contact Options

    • NAPA Customer Service Phone: 1-800-538-6272 / 1-800-LET-NAPA
    • Customer Service Hours: Monday through Friday, 8 a.m. to 9 p.m. ET; Saturday and Sunday, 8 a.m. to 5 p.m. ET
    • Email Support: customersupport@napaonline.com
    • Official Contact Page: NAPA Contact Us
    • Live Chat: Available through NAPA’s contact page when a support representative is available
    • NAPA Help and FAQs: NAPA FAQs
    • Track an Order: NAPA Order Status
    • Find a NAPA Store: NAPA Store Locator
    • Find a NAPA AutoCare Center: NAPA AutoCare
    • Parent Company: Genuine Parts Company
    • Genuine Parts Company Headquarters: 2999 Wildwood Pkwy, Atlanta, GA 30339

    Choose the Correct NAPA Support Route

    NAPA support depends on whether your issue involves an online order, local store purchase, accessory order, AutoCare repair, warranty, rewards account, recall, or credit-card question.

    • NAPAonline order status or product information: Call 1-800-538-6272, use live chat, or use the contact form.
    • Buy Online, Pick Up In Store issue: Contact the local NAPA store and NAPA customer support with your order confirmation.
    • Store purchase issue: Contact the local NAPA Auto Parts store first, then NAPA customer support if the issue is not resolved.
    • Standard NAPAonline returns: Use the NAPA Returns page and contact customer support if an RGA or return help is needed.
    • Accessories and Performance Parts returns: For ACC orders, call 855-392-5646 or email accessories@napaonline.com.
    • NAPA AutoCare repair or service issue: Contact the independent AutoCare center that performed the work. For qualifying warranty-backed service outside 25 miles from the original repair shop, contact the NAPA AutoCare Warranty Administrator at 800-452-6272.
    • NAPA Rewards issue: Sign in to your NAPAonline account or contact customer support.
    • Product recall or safety concern: Use NAPA’s product recall page and official CPSC or NHTSA recall resources.
    • NAPA Credit Card issue: Contact Synchrony through the card-management route. Do not send credit-card details through a public review or regular email.

    Information To Have Ready Before Contacting NAPA

    Before contacting NAPA customer service, a local store, a NAPA AutoCare center, or a warranty administrator, gather the details that apply to your issue:

    • NAPAonline order number or local store receipt
    • Product name, brand, part number, and quantity
    • Vehicle year, make, model, engine, VIN, and trim if relevant to fitment
    • Store location, purchase date, pickup date, or ship-to-home delivery date
    • Photos of the item, packaging, damage, wrong part, or defect if support requests them
    • Core-charge information if the issue involves a core return
    • NAPA Rewards account phone number or email if the issue involves points or rewards
    • AutoCare repair invoice, shop name, service date, and warranty paperwork if the issue involves repair work
    • Recall notice, manufacturer notice, or product-safety information if applicable
    • A short explanation of the issue and the resolution you are requesting

    For public reviews, do not post your full order number, receipt, VIN, license plate number, phone number, email address, payment details, NAPA Rewards account information, credit-card account information, repair invoice, or photos that reveal private vehicle or personal information.

    Common Reasons Customers Contact NAPA

    • Order status, shipping, delivery, or pickup problems
    • Wrong part, damaged item, missing item, or fitment question
    • Returns, refunds, exchanges, clearance or final sale questions
    • Core charges and used core returns
    • Battery returns, recycling, warranty questions, or battery core issues
    • Manufacturer warranty questions or defective product claims
    • NAPA Rewards points, missing points, welcome rewards, or account issues
    • Gift cards, promotions, rebates, and price match questions
    • NAPA AutoCare repair issues or Peace of Mind Warranty questions
    • Product recalls, product-safety notices, or replacement instructions
    • Complaints about local store service, website errors, order handling, or response times

    NAPAonline Orders, Pickup, Shipping, and Delivery

    For online orders, use NAPA’s order-status page, your confirmation email, the local pickup store, or customer service. If an order is delayed, missing, damaged, or marked delivered but not received, keep your confirmation email, tracking information, delivery photo if available, and any messages from the carrier or store.

    Returns, Refunds, Exchanges, and Core Returns

    NAPA has separate return rules for standard NAPAonline replacement parts and for Accessories and Performance Parts orders. Standard NAPAonline replacement parts may generally be returned within 30 days when eligible, but clearance and final sale items are not returnable. Accessories orders that begin with ACC use the Accessories and Performance Parts return process.

    If your return involves a battery, core charge, used core, hazardous item, fluid, installed part, special order, clearance item, or final sale item, contact NAPA before sending anything back. Do not post return labels, receipts, order confirmations, or vehicle details in a public review.

    Warranties, Defective Parts, and Product Support

    Warranty coverage may depend on the product, manufacturer, part category, installation details, purchase date, and whether the part was installed or used. Contact NAPA customer support, the local store, or the product manufacturer for warranty routing. If the issue involves a possible safety defect, stop relying on public comments and use official NAPA, manufacturer, CPSC, NHTSA, or qualified automotive support routes.

    CustomerServiceNumbers.com does not provide automotive repair, installation, electrical, battery, brake, emissions, fuel-system, towing, safety, legal, or warranty-coverage advice.

    NAPA AutoCare, Repair Shops, and Peace of Mind Warranty

    NAPA AutoCare centers are repair shops that use NAPA parts and participate in NAPA AutoCare programs. They are different from NAPA Auto Parts retail stores. If your issue involves a repair, start with the AutoCare center that performed the service and keep your invoice, service date, mileage, warranty paperwork, photos, and messages.

    For vehicle repair, diagnosis, driving safety, warranty eligibility, or legal disputes with a repair shop, contact the shop, NAPA AutoCare warranty support, your insurer, your state consumer agency, or a qualified automotive professional.

    NAPA Rewards, Rebates, Gift Cards, and Promotions

    NAPA Rewards members can earn points online and at participating NAPA stores. If points are missing, use your NAPAonline account, receipt, claim code, or customer support. Promotions, coupons, rebates, gift cards, and local store offers may have separate terms and eligibility requirements.

    NAPA Credit Card and Financing Questions

    The NAPA Credit Card is handled through Synchrony. If your issue involves the NAPA Credit Card, payments, statements, finance charges, deferred-interest promotions, account access, credit approval, fraud, or cardholder terms, use Synchrony’s official support routes. Do not send credit-card numbers or banking information through NAPA public reviews or regular email.

    CustomerServiceNumbers.com does not provide financial, credit, banking, legal, or debt advice. Contact Synchrony, your bank, your card issuer, or a qualified professional for those issues.

    Product Recalls and Safety Notices

    NAPA maintains a product recall page for products sold on NAPAonline.com and in NAPA Auto Parts stores. For additional recall information, use the official CPSC and NHTSA resources. If your issue involves a safety-related automotive part, battery, chemical, lift, jack, brake part, steering part, fuel part, child-safety product, or electrical component, contact NAPA, the manufacturer, CPSC, NHTSA, or a qualified automotive professional through official channels.

    Fraud, Privacy, and Safe Review Tips

    When contacting NAPA or leaving a public review, protect your private information. Do not post full order numbers, receipts, VINs, license plate numbers, payment details, rewards account details, credit-card account information, repair invoices, warranty documents, return labels, or screenshots that show personal information. If you receive a suspicious call, email, or text claiming to be from NAPA, use NAPAonline.com, the official contact page, or the verified phone number before sharing information.

    How to Escalate a NAPA Complaint

    If your NAPA issue is not resolved after the first contact, keep your complaint organized and route it to the correct team.

    1. Identify whether the issue involves NAPAonline, a local NAPA Auto Parts store, a NAPA AutoCare center, an accessories order, a manufacturer warranty, or the NAPA Credit Card.
    2. Call NAPA customer support at 1-800-538-6272, use live chat, or submit the contact form.
    3. For local store issues, contact the store manager and save your receipt, dates, employee names if available, and product details.
    4. For returns, ask whether an RGA is required and confirm the correct return route before shipping anything back.
    5. For AutoCare repair issues, contact the shop that performed the repair and ask for written next steps or warranty instructions.
    6. For safety-sensitive or recall-related issues, use official NAPA, manufacturer, CPSC, NHTSA, or qualified automotive support routes.
    7. Ask for a case number, return authorization, written explanation, expected timeline, or escalation path when available.

    NAPA Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently invites customers to share reviews about NAPA customer service. Useful reviews may discuss NAPAonline orders, store service, returns, refunds, wrong parts, defective products, warranties, NAPA Rewards, rebates, gift cards, AutoCare repair support, recall routing, response times, and complaint outcomes.

    Please keep your review focused on your customer-service experience. Do not include private information, full order numbers, VINs, receipts, payment details, rewards account information, credit-card details, repair invoices, or unsafe repair instructions in a public review.

    Frequently Asked Questions About NAPA Customer Service

    What is the NAPA customer service phone number?

    NAPA customer service can be reached at 1-800-538-6272, also listed as 1-800-LET-NAPA.

    What are NAPA customer service hours?

    NAPA’s official contact page lists support hours as Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday and Sunday, 8 a.m. to 5 p.m. ET.

    How do I email NAPA customer service?

    NAPA lists customersupport@napaonline.com for customer support. You can also use the official contact form on NAPAonline.com.

    How do I return a NAPAonline order?

    Use NAPA’s Returns page. Some ship-to-home returns require customer support to provide an RGA and UPS return instructions, while participating NAPA stores may process eligible NAPAonline returns with an order confirmation or receipt.

    How do I return a NAPA Accessories order?

    Accessories and Performance Parts orders that begin with ACC use a separate return route. Call 855-392-5646 or email accessories@napaonline.com.

    Can I return a battery by UPS?

    NAPA’s return policy says batteries ordered through NAPAonline and shipped to your home cannot be returned by UPS and must be returned at a participating NAPA Auto Parts store.

    How do I contact NAPA about a core charge?

    Contact NAPA customer support or your local NAPA store with your receipt or order confirmation. Used cores tied to replacement parts may have specific return rules and timing requirements.

    Who handles NAPA AutoCare repair warranty issues?

    Contact the NAPA AutoCare center that performed the original repair. If warranty-backed service is needed outside 25 miles from the original repair shop, contact the NAPA AutoCare Warranty Administrator at 800-452-6272.

    How do I contact NAPA about a product recall?

    Use NAPA’s Product Recalls page and check official CPSC or NHTSA recall resources. Contact NAPA, the manufacturer, CPSC, NHTSA, or a qualified automotive professional for safety-sensitive issues.

    Who owns NAPA Auto Parts?

    NAPA Auto Parts is part of Genuine Parts Company. Genuine Parts Company’s headquarters are listed at 2999 Wildwood Pkwy, Atlanta, GA 30339.

    Related Resources

    Customers comparing auto parts and repair support options may also find these CustomerServiceNumbers.com pages useful: AutoZone Customer Service, RockAuto Customer Service, Advance Auto Parts Customer Service, and Pep Boys Customer Service. For corporate-level information, see NAPA Corporate Office Headquarters.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with NAPA Auto Parts, National Automotive Parts Association, Genuine Parts Company, NAPA AutoCare, Synchrony, any local NAPA store, or any repair shop.

    Share Your Experience With NAPA

    Have you contacted NAPA about an online order, store purchase, return, refund, wrong part, warranty, core charge, AutoCare repair, Rewards issue, recall, gift card, credit-card issue, or complaint? Share your experience below to help other customers understand what to expect. Please do not include order numbers, VINs, license plates, receipts, payment details, rewards account details, credit-card information, repair invoices, or unsafe repair instructions in your public review.

    Page Update Note

    This NAPA customer service page was updated on July 1, 2026, to verify current official customer-service phone number, support hours, contact form, live chat, returns, accessories support, product recalls, NAPA Rewards, NAPA AutoCare warranty routing, parent-company address, related COH page, and live CSN review status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with NAPA Auto Parts, National Automotive Parts Association, Genuine Parts Company, NAPA AutoCare, Synchrony, any local store, any repair shop, any manufacturer, CPSC, or NHTSA. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For automotive repair, installation, diagnosis, recalls, product safety, warranty coverage, legal issues, financial questions, credit-card disputes, towing, driving safety, or insurance questions, contact NAPA, the store, the AutoCare center, the manufacturer, Synchrony, CPSC, NHTSA, your insurer, your bank, your card issuer, a qualified automotive professional, or another qualified professional through official channels.

  • Reach CarQuest Customer Service – Reviews And Complaints

    Before shopping at CarQuest, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. CarQuest is an automotive parts retailer offering a wide range of products for vehicles, including batteries, brakes, and engine parts.

    How to Contact CarQuest

    You can reach CarQuest customer service using the following details:

    • Phone Number: 1-877-238-2623
    • Email Support: CarQuest offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 7 PM ET; Saturday, 8 AM – 5 PM ET
    • Corporate Address: Advance Auto Parts, 2635 E. Millbrook Road, Raleigh, NC 27604
    • Website: https://shop.advanceautoparts.com/

    CarQuest Customer Support Reviews and Complaints

    When considering shopping at CarQuest, it’s helpful to review their customer service feedback. CarQuest competes with other auto parts retailers like AutoZone, O’Reilly Auto Parts, and NAPA Auto Parts. Customer reviews often highlight the quality and selection of auto parts available at CarQuest, as well as the helpfulness of the staff. However, some complaints focus on issues related to customer service, product availability, and pricing.
    Comparing CarQuest with other auto parts retailers can help you determine which company offers the best products, pricing, and customer support for your automotive needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next purchase.

    Other competition in the auto repair and parts industry Includes Brigggs & Stratton, Kuryakyn, NTB, and Tire Kingdom.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at CarQuest.

    Note: This website listing is not associated with CarQuest. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    CarQuest does not provide support services directly through this website. For any questions or concerns about CarQuest products or services, contact their customer service representative directly.

  • Advance Auto Parts Customer Service Phone Number & Returns

    Advance Auto Parts customers often contact support for online orders, in-store pickup, wrong parts, returns, warranty claims, battery testing or installation, Speed Perks rewards, coupons, store complaints, delivery issues, recall questions, and help finding the correct part for a vehicle.

    For most same-day store issues, start with the local Advance Auto Parts store. For online orders, ecommerce support, warranty questions, return issues, rewards problems, or unresolved complaints, use Advance Auto Parts customer support or the official Help Desk routes below.

    Verified Advance Auto Parts Customer Service Contact Information

    Address update note: Older listings may show 2635 East Millbrook Road in Raleigh. Current Advance Auto Parts corporate and investor resources list 4200 Six Forks Road, Raleigh, NC 27609.

    Choose the Correct Advance Auto Parts Support Route

    For Local Store Issues

    Contact the local Advance Auto Parts store first if your issue involves a recent in-store purchase, wrong part, receipt, return, battery test, battery installation, loaner tool, store pickup, curbside pickup, employee interaction, or local inventory question. The store that handled the sale or service will usually have the fastest access to the receipt and transaction details.

    For Online Orders or Delivery Problems

    Use order lookup, chat, text, or the customer service phone number if an online order is delayed, canceled, missing, damaged, marked delivered but not received, or missing items. Have your order number, email address, shipping ZIP code, and tracking details ready.

    For Returns and Exchanges

    Use the official return policy or contact customer support for return eligibility, refund timing, online return instructions, wrong item received, core charges, or items purchased online and picked up in store. Keep the original receipt, order confirmation, packaging, and part number until the return is complete.

    For Warranty Claims

    Warranty coverage can vary by product type, brand, part category, purchase date, and the warranty printed or listed for that part. Bring the original receipt or order confirmation, part number, vehicle information, and the failed part if required. For batteries, starters, alternators, transmissions, filters, and other categories, check the specific limited warranty terms before assuming coverage.

    For Battery Testing, Installation, and Recycling

    Advance Auto Parts offers store services that may include battery testing, starter and alternator testing, wiper blade installation, battery installation with purchase, battery recycling, oil recycling, code scanning, and loaner tools. Services can vary by vehicle and location, so check with the local store before visiting.

    For Speed Perks, Coupons, or Promo Codes

    Use customer support if Speed Perks rewards, coupons, offer codes, account details, or online promotions do not apply correctly. Save the offer terms, screenshot, order number, account email, and the product page showing the promotion.

    For Professional Shop or AdvancePro Questions

    Professional installers, repair shops, and commercial accounts may need AdvancePro or local commercial account support instead of regular consumer customer service. Use the MyAdvance or AdvancePro route for shop ordering, commercial pricing, delivery, or professional account issues.

    What to Have Ready Before Contacting Advance Auto Parts

    • Order number, receipt number, or transaction date
    • Store location, store number, city, and state
    • Part number, brand, and product category
    • Vehicle year, make, model, engine, and mileage
    • Warranty paperwork or limited warranty details
    • Tracking number or delivery confirmation for online orders
    • Speed Perks account email or phone number
    • Photos of damaged packaging or wrong parts, if requested privately
    • A short explanation of what happened and the resolution requested

    Common Reasons Customers Contact Advance Auto Parts Support

    • Wrong part ordered or sold
    • Online order not received or delayed
    • In-store pickup or curbside pickup problem
    • Return, exchange, or refund question
    • Warranty claim or denied warranty coverage
    • Battery, starter, or alternator testing question
    • Core charge or core return issue
    • Speed Perks rewards, coupon, or promo code problem
    • Store employee or manager complaint
    • Recall, product safety, or defective part concern
    • Commercial account or professional installer support

    Advance Auto Parts Returns, Refunds, and Warranty Tips

    Returns and warranties are easier to resolve when you keep the receipt, packaging, part number, and warranty details. If the part was installed and failed, document the symptoms, installation date, mileage, and any diagnostic information before contacting support.

    • For wrong-part issues, confirm the part number and vehicle fitment before returning.
    • For warranty claims, bring the original receipt or order confirmation if available.
    • For core returns, ask the store what core condition, packaging, and timing rules apply.
    • For online orders, keep the shipping box and tracking number until the refund is complete.
    • For expensive parts, ask for written confirmation of the warranty decision.

    Advance Auto Parts Store Services and Battery Help

    Many Advance Auto Parts stores offer free or low-cost automotive support services, but availability can vary by location, vehicle, staffing, weather, and store policy. Before visiting, call the local store to confirm battery testing, battery installation, wiper installation, code scanning, recycling, or loaner tool availability.

    If a store service causes a concern, such as a battery installation issue or damage complaint, document the date, store location, employee or manager spoken with, receipt, and photos. Contact the local store first, then escalate through customer support if needed.

    Scam, Payment, and Privacy Warning

    Be careful with fake Advance Auto Parts coupons, fake order alerts, fake refund texts, fake gift card offers, and unofficial customer service numbers. Scammers may use auto-parts brand names to collect payment details, account logins, gift card numbers, or vehicle information.

    • Use AdvanceAutoParts.com, the official Help Desk, or your local store before sharing account details.
    • Do not post VINs, license plate numbers, order numbers, tracking numbers, receipt photos, payment card details, Speed Perks screenshots, phone numbers, emails, or home addresses in public reviews.
    • Do not pay a fee to receive a refund, coupon, warranty decision, or customer service callback.
    • If you see an unfamiliar Advance Auto Parts charge, contact customer support and your payment card issuer.

    How to Escalate an Advance Auto Parts Complaint

    1. Start with the correct store or support route: Use the local store for in-store purchases and store services, and ecommerce support for online orders.
    2. Document the issue: Save receipts, order confirmations, warranty details, photos, chat transcripts, case numbers, and names of employees spoken with.
    3. Ask for a manager: For local store issues, ask for the store manager or district escalation if the store cannot resolve the concern.
    4. Use customer support: Call 1-877-238-2623 or use chat/text through the official contact page.
    5. Ask for the next step in writing: For warranty, return, or refund disputes, request the reason for the decision and what documentation is needed.
    6. Use corporate escalation when needed: Corporate contact is best for unresolved complaints, repeated failed support attempts, or executive-level feedback.

    What to Expect When Contacting Advance Auto Parts

    Advance Auto Parts may ask for your store location, order number, receipt, vehicle details, part number, warranty information, photos, or a description of the issue. Store-level issues may be routed back to the local store. Warranty and return complaints may require review of the receipt, part condition, purchase date, and product-specific warranty terms.

    Advance Auto Parts Customer Service FAQ

    What is the Advance Auto Parts customer service phone number?

    The Advance Auto Parts customer service phone number is 1-877-238-2623, also shown as 1-877-ADVANCE.

    What are Advance Auto Parts customer service hours?

    Advance Auto Parts lists ecommerce agents as available 7 days a week, 8:30 AM-5:30 PM EST. Retail Care phone support for store or team-member feedback is listed as Monday-Friday, 9 AM-6 PM.

    How do I return an Advance Auto Parts order?

    Use the official return policy, contact customer support, or visit the local store with your receipt, order confirmation, packaging, and part details. Online order returns may require the order number and shipping details.

    How do I file an Advance Auto Parts warranty claim?

    Start with the store where you purchased the part or use customer support. Bring the original receipt or order confirmation, part number, vehicle information, and the product if required.

    Does Advance Auto Parts install batteries?

    Many stores offer battery testing and battery installation with purchase, but availability can vary by location and vehicle. Call your local store before visiting.

    Where is Advance Auto Parts corporate office?

    Advance Auto Parts lists its Store Support Center at 4200 Six Forks Road, Raleigh, NC 27609.

    Is CustomerServiceNumbers.com affiliated with Advance Auto Parts?

    No. CustomerServiceNumbers.com is independent and is not affiliated with Advance Auto Parts, Inc., Carquest, AdvancePro, or any local Advance Auto Parts store.

    Advance Auto Parts Customer Service Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently does not have enough live Advance Auto Parts reviews on this page to summarize reliable CSN-specific customer sentiment. The live review section shows 0 out of 5 stars based on 0 reviews. If reviews are added later, this section can be updated to summarize real CSN review themes such as wrong parts, returns, warranty claims, store service, batteries, online orders, Speed Perks, delivery, or refund issues.

    Related Customer Service Resources

    Page Update Note

    Page updated on June 29, 2026. This update refreshed Advance Auto Parts customer service phone details, support hours, corporate address, order and return routing, warranty guidance, battery and store-service help, privacy warnings, related resources, and CSN review handling.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Advance Auto Parts. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private order, vehicle, warranty, payment, or account information.

    Share Your Experience with Advance Auto Parts

    If you contacted Advance Auto Parts customer service, visited a local store, returned a part, filed a warranty claim, had a battery or store-service issue, used Speed Perks, ordered online, or escalated a complaint, you can share your experience below. Please describe what happened, how Advance Auto Parts responded, and whether the issue was resolved.

    Privacy reminder: Do not include VINs, license plate numbers, order numbers, tracking numbers, receipt images, warranty claim details, payment card information, Speed Perks account screenshots, addresses, phone numbers, emails, or photos showing private customer or vehicle information.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Advance Auto Parts, Inc., Carquest, AdvancePro, or any local Advance Auto Parts store. Contact details are provided for informational purposes and may change. Always verify order, return, refund, warranty, battery, recall, vehicle, privacy, and account information through official Advance Auto Parts channels or your local store.

  • RockAuto Customer Service: Returns and Order Help

    RockAuto is an online auto-parts retailer that handles most customer-service issues through its website. The company does not provide a general customer-service phone line for orders, returns, fitment questions, shipping problems, or warranty claims.

    Customers should use RockAuto’s Order Status & Returns system to track an order, request a change, arrange a return, report a shipment problem, or begin a warranty claim.

    How to Contact RockAuto Customer Service

    Important: The corporate phone number is not a general RockAuto customer-service line. RockAuto directs customers with order, return, shipment, warranty, and payment problems to its online self-service tools.

    The number 1-866-762-5288 appears on some older customer-service websites, but RockAuto does not currently list it as an official customer-support number. Customers should use the Order Status & Returns page instead.

    Does RockAuto Have a Customer-Service Phone Number?

    RockAuto states that it does not provide customer-service assistance by telephone. The company says its online system is intended to provide consistent assistance while helping keep operating costs and parts prices lower.

    RockAuto’s online tools can be used to:

    • Check order status
    • View tracking information
    • Request an order change
    • Attempt to cancel an order
    • Report a missing or damaged shipment
    • Report that the wrong part arrived
    • Arrange a return
    • Purchase a discounted return label
    • Enter return-tracking information
    • Begin a warranty claim
    • Arrange a core return

    Customers who cannot resolve an issue through the Help Center or Order Status & Returns system may email service@rockauto.com. Include the RockAuto order number and a concise explanation of the problem.

    How to Check a RockAuto Order

    Visit the RockAuto Order Status & Returns page. Customers can normally look up an order using:

    • The email address or telephone number used for the order
    • The RockAuto order number

    If the order number is unavailable, RockAuto may be able to send a list of recent orders to the email address used during checkout.

    The order page may show:

    • Whether the order has been processed
    • Which warehouse shipped each item
    • Carrier tracking numbers
    • Estimated delivery information
    • Whether an order change is still possible
    • Options for reporting a problem
    • Return eligibility and instructions

    RockAuto Orders May Arrive in Separate Packages

    RockAuto ships parts from multiple warehouses and suppliers. Items placed in the same order may be assigned separate tracking numbers and arrive on different days.

    Before reporting a missing part:

    1. Open the Order Status & Returns page.
    2. Review every tracking number associated with the order.
    3. Match the received boxes to the listed shipments.
    4. Confirm whether another package remains in transit.
    5. Use “Arrange a Return/Report a Problem” when a listed package is missing or incomplete.

    How to Change or Cancel a RockAuto Order

    RockAuto orders are processed quickly. A change or cancellation may only be possible before the warehouse begins processing or shipping the order.

    To request a change:

    1. Visit the Order Status & Returns page.
    2. Enter the order information.
    3. Select the option to request a change or cancel the applicable item.
    4. Follow the instructions shown for that order.
    5. Save the confirmation message or email.

    If the cancellation option is no longer available, the order may already be in warehouse processing or transit. The customer may need to receive the part and then arrange a return.

    Do not assume that an email requesting cancellation has stopped an order. Confirm the status through the online order page.

    RockAuto Return Policy

    RockAuto generally allows parts to be returned within 30 days for a refund of the part price. Return eligibility depends on the condition of the item and the instructions generated for the specific order.

    Returned parts generally must be:

    • Complete
    • Unused and uninstalled
    • In resalable condition
    • In the original manufacturer packaging
    • Accompanied by all hardware, instructions, and accessories
    • Returned to the address supplied through the online system

    The manufacturer’s box should not be marked, taped, labeled, written on, or used as the exterior shipping box. Place the original product box inside another shipping carton.

    Opened liquids such as oil, chemicals, and paint may not be returnable. Gift certificates and other excluded products may also be subject to separate rules.

    How to Start a RockAuto Return

    1. Go to Order Status & Returns.
    2. Look up the applicable order.
    3. Select “Arrange a Return/Report a Problem” beside the part.
    4. Choose the reason for returning it.
    5. Follow the product-specific instructions.
    6. Print the return authorization and label when provided.
    7. Ship the part to the address generated for that return.
    8. Enter the tracking number in the online system when required.

    RockAuto parts ship from different warehouses. Do not combine products from separate return authorizations unless the instructions specifically say they should be returned together.

    Who Pays RockAuto Return Shipping?

    Customers are responsible for return shipping in most situations. RockAuto may offer a discounted prepaid shipping label through the Order Status & Returns system.

    The generated return instructions should indicate whether RockAuto or the customer is responsible for the shipping cost based on the reason selected and the circumstances of the order.

    Save photographs of the product, packaging, label, and shipping damage before sending a disputed item back.

    Do Not Mail Returns to RockAuto Headquarters

    RockAuto does not accept customer returns at its Madison corporate office.

    Always use the return address provided through the Order Status & Returns system. The correct return location depends on the part, supplier, warehouse, and reason for the return.

    What to Do if RockAuto Sent the Wrong Part

    When a received part does not match the ordered part number or catalog description:

    1. Do not install or modify the part.
    2. Keep all packaging, labels, hardware, and paperwork.
    3. Photograph the product and manufacturer part number.
    4. Compare the received part number with the invoice.
    5. Open the order through Order Status & Returns.
    6. Select “Arrange a Return/Report a Problem.”
    7. Choose the option that most accurately describes what arrived.

    There is an important difference between:

    • RockAuto shipping a different part number than the one ordered
    • The correct ordered part not fitting the vehicle
    • The catalog containing incorrect application information
    • The customer selecting the wrong engine, trim, production date, or option

    Use the most accurate problem category because it can affect the return instructions and responsibility for shipping.

    RockAuto Part-Fitment Questions

    RockAuto is an auto-parts retailer rather than a repair shop. The company does not employ mechanics to provide personalized repair diagnosis or confirm which part should be installed based only on a description of the vehicle problem.

    Before ordering, verify:

    • Vehicle year
    • Make and model
    • Engine size and type
    • Transmission
    • Drive type
    • Production date
    • Vehicle identification number when necessary
    • Brake, suspension, or towing package
    • Original equipment part number
    • Measurements and connector style
    • Catalog notes and exclusions

    Some vehicles use different parts during the same model year. A professional mechanic, dealership parts department, manufacturer catalog, or original part number may be needed to confirm fitment.

    Do not open sealed packaging, install, paint, modify, or damage a part until its fitment has been checked. A part showing evidence of installation may no longer qualify for an ordinary return.

    RockAuto Warranty Claims

    RockAuto advertises manufacturer warranty coverage on the parts it sells. Warranty periods and conditions vary by brand and product.

    To begin a warranty claim:

    1. Open the original order through Order Status & Returns.
    2. Select “Arrange a Return/Report a Problem.”
    3. Choose the warranty or defective-product option.
    4. Follow the instructions generated for the part.
    5. Provide any photographs, test results, or documentation requested.

    For some claims, RockAuto may instruct the customer to purchase the same part again and return the allegedly defective part for review and a possible refund of the replacement order.

    Warranty coverage commonly applies to defects in materials or workmanship. It may not cover:

    • Incorrect installation
    • Misdiagnosis
    • Vehicle-related damage
    • Normal wear
    • Abuse or misuse
    • Modified parts
    • Commercial or racing use when excluded
    • Labor or diagnostic charges
    • Towing, rental-car, or incidental expenses

    Review the manufacturer warranty shown for the exact part before ordering or paying for labor.

    RockAuto Core Returns

    Some remanufactured or rebuilt parts include a refundable core charge. Common examples include:

    • Alternators
    • Starters
    • Brake calipers
    • Steering racks
    • Power-steering pumps
    • Transmissions
    • Electronic control modules

    When a core charge appears in the catalog, the old rebuildable part may be returned for possible core credit.

    RockAuto generally requires cores to be returned within six months of the purchase date. Customers are normally responsible for core-return shipping.

    To return a core:

    1. Open the original order.
    2. Select the core-return option.
    3. Print the return instructions and label.
    4. Drain fluids when required.
    5. Package the core securely.
    6. Send it to the location listed on the authorization.
    7. Retain the tracking number until the credit is issued.

    The returned core generally must be the same type of part and be complete enough to rebuild. A disassembled, broken, burned, heavily corroded, or incomplete unit may not qualify for full credit.

    RockAuto Shipping and Delivery Problems

    Use the Order Status & Returns page for:

    • A package arriving late
    • A shipment marked delivered but not received
    • A damaged shipping box
    • Missing items
    • Parts shipped in separate packages
    • Incorrect tracking information
    • A package returned to the sender
    • A customs or international-delivery issue

    When an order arrives visibly damaged, photograph the exterior box, shipping label, internal packaging, and damaged part before discarding anything.

    For a package marked delivered but missing:

    1. Verify the delivery address.
    2. Check around doors, garages, gates, and mail areas.
    3. Ask household members or nearby neighbors.
    4. Review the carrier’s delivery photograph when available.
    5. Allow for a possible premature delivery scan.
    6. Report the problem through RockAuto’s online order page.

    RockAuto Refunds

    A return refund generally covers the eligible part price. Original shipping, expedited shipping, return shipping, duties, taxes, and other charges may be treated differently depending on the reason for the return and applicable law.

    After returning a part:

    • Keep the carrier receipt and tracking number
    • Enter return tracking through the order page when requested
    • Monitor the return-delivery status
    • Check the original payment method for the refund
    • Allow additional time for the bank or card issuer to post the credit

    If the refund appears incorrect, email service@rockauto.com with the order number, returned part number, return tracking, refund amount, and a short explanation.

    How to Escalate a RockAuto Complaint

    1. Use Order Status & Returns. Select the exact order and report the problem through the appropriate option.
    2. Save all documentation. Keep the invoice, product listing, catalog notes, photographs, tracking records, return authorization, and emails.
    3. Use the correct issue category. Clearly distinguish a wrong shipment, fitment problem, defective part, damaged delivery, or late package.
    4. Email customer service. Send unresolved questions to service@rockauto.com.
    5. Reference the existing case. Include the order number and avoid creating several conflicting requests for the same issue.
    6. State the requested resolution. Ask specifically for a return authorization, replacement, refund review, shipping adjustment, warranty review, or core credit.
    7. Contact the corporate office only after using the online process. The corporate number is 1-608-661-1376, but it is not an order-support line.

    What to Include in a RockAuto Complaint

    • RockAuto order number
    • Part number and manufacturer
    • Vehicle year, make, model, and engine
    • Date ordered and delivered
    • Tracking and return numbers
    • Photographs of the product and packaging
    • A concise timeline of the problem
    • Copies of previous responses
    • The exact resolution requested

    Do not publish complete order numbers, home addresses, telephone numbers, payment information, vehicle identification numbers, or other private information in a public review.

    RockAuto Corporate Office

    RockAuto, LLC
    6418 Normandy Lane, Suite 100
    Madison, WI 53719
    USA

    This address is RockAuto’s corporate headquarters. It is not a customer return warehouse, retail store, parts counter, or pickup location.

    Do not mail a return to the Madison headquarters. Obtain the authorized return address through the Order Status & Returns page.

    RockAuto Customer Reviews and Complaints

    CustomerServiceNumbers.com currently has only a limited number of published RockAuto reviews, so there is not enough page-specific feedback to provide a broad statistical summary.

    The existing review describes frustration with the inability to reach a person by telephone. This is consistent with RockAuto’s current business model, which relies primarily on online self-service rather than telephone-based customer support.

    Customers may leave feedback about:

    • Part pricing and selection
    • Catalog accuracy
    • Shipping speed
    • Orders arriving in multiple packages
    • Wrong or damaged parts
    • Return-shipping costs
    • Warranty claims
    • Core refunds
    • Difficulty obtaining personalized assistance
    • Email response and resolution quality

    Reviews should describe the customer’s own experience, the type of part ordered, the support process used, and whether the issue was ultimately resolved.

    About RockAuto

    RockAuto is an online auto-parts retailer founded in Madison, Wisconsin. It sells mechanical, electrical, body, interior, maintenance, and repair parts for domestic and imported cars and light trucks.

    Its catalog includes products such as:

    • Brake pads, rotors, calipers, and hydraulics
    • Suspension and steering parts
    • Engine and cooling-system components
    • Electrical and ignition parts
    • Sensors and emissions equipment
    • Belts, hoses, filters, and maintenance items
    • Body panels, mirrors, lamps, and door hardware
    • Heating and air-conditioning components
    • Drivetrain, axle, and transmission parts
    • Tools, chemicals, and accessories

    RockAuto operates as an online retailer and does not have traditional retail stores or staffed parts counters.

    RockAuto Competitors

    RockAuto competes with online and store-based auto-parts retailers including AutoZone, Advance Auto Parts, O’Reilly Auto Parts, NAPA Auto Parts, Parts Geek, CarParts.com, and Summit Racing.

    It also competes with large marketplaces including Amazon and eBay.

    Consumers comparing auto-parts sellers may want to consider:

    • Total price including shipping
    • Part-brand and quality options
    • Local availability
    • Return periods
    • Responsibility for return shipping
    • Warranty procedures
    • Ability to speak with a parts specialist
    • Core-return costs
    • Delivery-date reliability

    Related RockAuto and Auto-Parts Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service contacts, complaint resources, corporate information, and support options since 2004.

    We review official company help pages, return policies, contact information, and other reliable sources when available. The review section allows customers to describe how they attempted to resolve a problem and whether the company ultimately responded.

    Disclaimer

    CustomerServiceNumbers.com is not affiliated with RockAuto, LLC or any parts manufacturer, warehouse, shipping carrier, or seller listed in the RockAuto catalog.

    This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.

    CustomerServiceNumbers.com cannot access RockAuto orders, identify parts, cancel shipments, authorize returns, issue refunds, process warranty claims, or provide mechanical advice.

    Use RockAuto’s official Order Status & Returns system for assistance with an order.

    Share Your RockAuto Experience

    Have you contacted RockAuto about an order, wrong part, damaged shipment, return, refund, warranty claim, core credit, or unresolved complaint?

    Share your experience below, including the type of part ordered, the online support option used, how long the process took, and whether RockAuto resolved the issue.

    Do not include your complete order number, address, telephone number, payment information, vehicle identification number, or other private details.