Need help with a Nike order, return, exchange, refund, defective shoe, warranty claim, Nike Membership, SNKRS issue, gift card, store purchase, app problem, or account login? This guide explains how to reach the Nike customer service phone number and how to choose the correct support route.
Nike sells athletic shoes, apparel, sports equipment, Jordan products, running gear, training gear, kids’ shoes, accessories, Nike Membership benefits, SNKRS releases, gift cards, and online exclusives. Because Nike support issues can involve online orders, store purchases, returns, defective products, membership accounts, or limited releases, use the contact options below before calling.
Nike Customer Service Phone Numbers and Contact Options
- Nike Customer Service Phone Number: 1-800-806-6453
- Products and Orders Phone Hours: 4 a.m. – 11 p.m. PT, 7 days a week
- Nike Chat Support: Available through Nike Help for products and orders
- Chat Support Hours: 4 a.m. – 11 p.m. PT, 7 days a week
- Nike Membership Support: 1-800-806-6453
- SNKRS and App Support: Use Nike Help, Nike App, or SNKRS support options
- Corporate Office Phone: 1-503-671-6453
- Nike World Headquarters: One Bowerman Drive, Beaverton, OR 97005
- Official Website: Nike.com
- Official Help Center: Nike Help
- Order Status: Nike Order Status
- Find a Nike Store: Nike Store Locator
Choose the Correct Nike Support Route
For Online Orders, Shipping, and Delivery Problems
Call Nike Customer Service at 1-800-806-6453 or use Nike chat if you need help with an online order, order status, shipping delay, missing package, wrong item, damaged item, canceled order, payment issue, or delivery problem.
For Returns, Exchanges, and Refunds
Nike says most Nike purchases can be returned or exchanged within 60 days of online order delivery or Nike store purchase, with some exceptions. Use your Nike order page, a Nike store, or Nike Customer Service for return labels, exchanges, refund status, and return questions.
For Defective Shoes, Warranty Claims, or Product Flaws
If a Nike product appears defective or flawed, contact Nike for help. Nike’s warranty guidance may vary depending on whether the item was purchased from Nike, a Nike store, or a Nike-authorized retailer, and whether the issue is within the return window or after 60 days.
For Nike Membership, Nike App, and SNKRS Help
Use Nike Help, Nike chat, or call 1-800-806-6453 if you need help with Nike Membership, account login, password reset, SNKRS Draws, SNKRS Pass, app errors, member returns, order history, offers, or profile settings.
For Store Purchases
If your issue involves a Nike store purchase, store return, receipt, product availability, employee interaction, pickup order, or store experience, contact the store directly or use Nike Customer Service. Have the store location and receipt available.
For Gift Cards and Promo Codes
Use Nike Help if you need help checking a Nike gift card balance, applying a gift card, using a promo code, resolving a payment issue, or reporting suspected gift card fraud.
Information To Have Ready Before Contacting Nike
- Your Nike account email address
- Your order number
- Your tracking number, if available
- The product name, style number, size, and color
- Photos of damaged, defective, worn, or incorrect items
- Your receipt, order confirmation, or proof of purchase
- The Nike store location, if the issue happened in store
- Return label, UPS return QR code, or drop-off receipt if relevant
- Refund confirmation or payment details if relevant
- Gift card number, PIN, and purchase receipt if relevant
- SNKRS Draw, app error, or account screenshot if relevant
- Case number, chat transcript, or previous support response
Common Reasons Customers Contact Nike
- Checking order status
- Reporting a missing package
- Reporting a wrong item or missing item
- Reporting a damaged item
- Starting a return
- Requesting an exchange
- Checking refund status
- Asking about defective shoes
- Filing a warranty claim
- Getting help with Nike Membership
- Fixing Nike App login problems
- Resolving SNKRS Draw or SNKRS Pass issues
- Using a promo code
- Checking a gift card
- Reporting an unrecognized Nike charge
- Resolving a store purchase issue
Nike Order, Shipping, and Delivery Help
If your Nike order is delayed, missing, damaged, or marked delivered but not received, start by checking your Nike order status and carrier tracking. Some orders may ship in multiple packages, and delivery scans can update before the package is physically located.
If tracking does not resolve the problem, contact Nike Customer Service at 1-800-806-6453 or use chat. Have your order number, delivery address, tracking number, and photos ready if an item arrived damaged or incorrect.
Nike Returns, Exchanges, and Refund Help
Nike generally allows most Nike purchases to be returned or exchanged within 60 days, but some products and store types have exceptions. Nike Clearance store purchases, certain customized products, partner products, and special collections may have different rules.
Nike Members may have easier online return and exchange options through order history. Guests can use their order number and email address to start a return. If you returned an item and have not received your refund, keep your return tracking number, drop-off receipt, order number, and payment details available.
Nike Defective Shoe and Warranty Help
If a Nike shoe, apparel item, or product appears defective, contact Nike and explain the issue clearly. Nike may ask for photos, proof of purchase, style number, manufacturing information from the tag, purchase date, and details about how the product was used.
If the item was purchased from a Nike-authorized retailer, start with the retailer when possible. If the retailer refers you back to Nike, use Nike’s warranty or claim instructions and keep any retailer communication.
Nike Membership, App, and SNKRS Help
Nike Membership issues can include login problems, duplicate accounts, order history not showing, member offers, birthday promotions, return options, profile updates, and app access. SNKRS issues can include Draw entries, SNKRS Pass, launch errors, payment problems, or notifications not appearing.
Before contacting support, confirm that your app is updated, your payment method is current, your shipping address is correct, and you are signed into the correct Nike account.
Nike Scam and Fraud Warnings
Be cautious with emails, texts, social media messages, fake ads, fake coupons, fake SNKRS links, fake customer support accounts, and websites claiming to be Nike. Scammers may use fake shoe drops, fake order alerts, fake refund forms, fake gift card offers, or fake customer service phone numbers to steal account or payment information.
Watch for these warning signs:
- A message asks for your Nike password, verification code, or full payment card number
- A fake SNKRS link asks you to sign in on an unfamiliar domain
- A seller claims to guarantee limited-release Nike shoes outside official channels
- A fake refund form asks for your bank login or remote access
- A coupon or giveaway looks too good to be true
- A website looks like Nike but uses a misspelled or unfamiliar domain
- A fake support account asks you to continue the conversation on another app
If you suspect fraud, go directly to Nike.com, the Nike App, SNKRS, or the official Nike Help page. If payment information was exposed, contact your bank or card issuer right away.
How To Escalate a Nike Customer Service Issue
If your first contact with Nike does not resolve the issue, take these steps:
- Save your order confirmation, receipt, tracking number, return confirmation, and support messages.
- Write down the date, time, phone number, or chat route used.
- Ask for a case number, reference number, or written confirmation.
- For damaged or defective items, take clear photos of the product, tag, box, and packaging.
- For missing packages, check all delivery locations and save carrier tracking details.
- For refunds, keep the return tracking number, drop-off receipt, and payment method details.
- For SNKRS or app issues, save screenshots of errors, draw status, and account messages.
- For store issues, note the store location, date, time, and receipt details.
- Contact Nike again with the case number and the exact resolution you are requesting.
- Leave a factual review on CustomerServiceNumbers.com to help other shoppers understand your experience.
Nike Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has zero live reviews for Nike. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Nike customer-service trend.
If you have contacted Nike support, your review can help other shoppers understand what to expect when calling the Nike customer service phone number or using chat for orders, returns, refunds, defective shoes, warranty claims, Nike Membership, SNKRS, gift cards, app issues, or store experiences.
Nike FAQ
What is the Nike customer service phone number?
The Nike customer service phone number for U.S. products and orders is 1-800-806-6453.
What are Nike customer service hours?
Nike lists phone and chat support for products and orders as available 4 a.m. – 11 p.m. PT, 7 days a week.
How do I contact Nike about a missing order?
Check your Nike order status and carrier tracking first. If the package is still missing, call 1-800-806-6453 or use Nike chat with your order number and tracking details ready.
What is Nike’s return policy?
Nike says most Nike purchases can be returned or exchanged within 60 days of online order delivery or Nike store purchase, with some exceptions. Proof of purchase is required.
How do I contact Nike about defective shoes?
Call Nike Customer Service at 1-800-806-6453 or use Nike Help. Have your proof of purchase, product tag, style number, photos, and a description of the defect ready.
How do I contact Nike Membership support?
Call 1-800-806-6453 or use Nike chat for Nike Membership, account login, app, SNKRS, order history, offers, and member return questions.
What is Nike’s corporate office phone number?
Nike’s corporate office phone number is 1-503-671-6453. Nike World Headquarters is located at One Bowerman Drive, Beaverton, OR 97005.
Does CustomerServiceNumbers.com provide Nike support?
No. CustomerServiceNumbers.com is not affiliated with Nike and cannot access your order, process a return, issue a refund, approve a warranty claim, fix a SNKRS account, or resolve store issues. This page provides contact guidance, issue-routing help, and a place to share reviews.
Related Customer Service Resources
- Adidas Customer Service
- Puma Customer Service
- Foot Locker Customer Service
- Dick’s Sporting Goods Customer Service
- Fanatics Customer Service
- Nike Corporate Office Headquarters
- Adidas Corporate Office Headquarters
- Find Corporate Office Contacts on CorporateOfficeHeadquarters.com
- Identify Unknown Nike or Retail Charges on ChargeOnMyCard.com
- Research Fake Nike, SNKRS, and Shoe Scam Messages on ThinkItsAScam.com
- Read or Leave Consumer Reviews on ZeroStars.org
- Find More Customer Support Options on CSNDB.com
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.
For retailers and brands like Nike, CSN focuses on common customer issues such as online orders, shipping delays, missing packages, returns, refunds, defective shoes, warranty claims, membership accounts, app issues, scam warnings, and customer-service experiences shared by real users.
Share Your Nike Customer Service Experience
Have you contacted Nike about an order, missing package, return, refund, defective shoe, warranty claim, Nike Membership, SNKRS issue, app problem, gift card, store purchase, or account login issue? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.
Please do not post private information such as your full address, payment card number, gift card number, account password, verification code, full order confirmation email, tracking number, or personal contact information.
Disclaimer
CustomerServiceNumbers.com is not affiliated with Nike, Inc., Nike.com, Jordan Brand, Converse, SNKRS, or any Nike retail store. This page is for informational, review, and complaint purposes only. Support options, phone numbers, hours, return policies, refund rules, warranty terms, membership benefits, SNKRS rules, product availability, and company information can change. For account-specific help, orders, returns, refunds, defective products, app issues, store purchases, or warranty claims, contact Nike directly through its official website, app, chat, store, or verified customer service phone number.