Category: Shoe Companies Customer Service Information – Reviews

Shoe companies customer service phone numbers and contact information. Also, review and ratings of the companies customer service performance.

  • PUMA Customer Service, Returns and Order Help

    If you need help with a PUMA order, return, refund, missing package, defective product or gift card, first identify where the item was purchased and who processed the payment. PUMA.com orders, PUMA store purchases, independent retailer purchases and Klarna or Afterpay accounts do not all use the same support process.

    PUMA Customer Service Contact Information

    PUMA currently lists telephone and live-chat assistance from 7 a.m. to midnight ET, seven days a week. Holiday schedules, chat availability and response times may change.

    Choose the Correct PUMA Support Route

    • PUMA.com order: Contact PUMA customer service with the order number, account email and shipping information.
    • Missing, damaged or stalled shipment: Use PUMA’s official shipping-claim portal.
    • Return or refund: Start through the PUMA returns portal and retain the carrier receipt.
    • Different size or color: Return the eligible original item and place a new order because PUMA does not offer direct exchanges.
    • Defective product: Contact PUMA by telephone or email with proof of purchase and photographs.
    • PUMA store purchase: Contact the store shown on the receipt and ask about the policy that applied on the purchase date.
    • Independent retailer purchase: Start with the retailer that sold and charged for the item.
    • Klarna or Afterpay account: Contact the payment provider about installments, account access or payment scheduling.
    • PUMA merchandise or refund decision: Contact PUMA about item eligibility and return processing.
    • Gift-card problem: Contact PUMA and keep the card number, PIN and receipt private.

    Information to Gather Before Contacting PUMA

    • The order number
    • The email address used for the order
    • The product name, style number, size and color
    • The purchase and delivery dates
    • The original seller or store location
    • The payment method
    • The carrier and tracking number
    • Photographs of damaged packaging, an incorrect item or an alleged defect
    • The return authorization and drop-off receipt
    • Any Klarna, Afterpay or PayPal transaction reference
    • An earlier PUMA case number or support response

    Provide private information only through an official PUMA, retailer, payment-provider or carrier channel. Do not publish order, payment, account, tracking or gift-card information in a public review.

    PUMA Order Changes and Cancellations

    PUMA states that an order cannot be changed or canceled after it has been placed because it is sent to the warehouse for processing.

    If the order is no longer wanted, the customer must generally wait for delivery and return the item under the applicable return policy. Return eligibility is not guaranteed for customized products, bodywear, gift cards, final-sale merchandise or products with special launch rules.

    Before submitting an order, confirm:

    • The product and size
    • The shipping address
    • The billing information
    • The promotional code
    • The gift-card amount
    • The selected payment or installment method

    PUMA Return Policy for Online Orders

    PUMA generally accepts eligible PUMA.com returns within 45 days of purchase. Products must ordinarily be in original, unused condition and meet the current policy requirements.

    Free online returns are available only for qualifying orders placed through the official PUMA website. Start the return through PUMA’s official returns portal and use the label or instructions generated for that order.

    1. Open PUMA’s Returns and Exchanges page.
    2. Enter the order number and email address used for the purchase.
    3. Select the correct item and return reason.
    4. Print or obtain the authorized return label.
    5. Package the product according to the instructions.
    6. Keep the carrier receipt and tracking number.
    7. Monitor the return until PUMA confirms processing.

    Do not mail merchandise to PUMA’s Somerville headquarters. Use only the address and carrier instructions generated through the current returns process.

    PUMA Return Exceptions

    PUMA’s current policy excludes the following categories from ordinary returns:

    • PUMA Gift Cards
    • Customized products
    • Bodywear, including face masks
    • Products identified as final sale

    Customized merchandise may still be reviewed when there is an alleged manufacturing or material defect. Contact customer service rather than sending the item without authorization.

    Certain launches and PUMA.com exclusives can have a shorter return period. PUMA currently identifies some limited collections, including specified LaMelo Ball and FENTY x PUMA footwear, as subject to a 15-day window. Check the product page and purchase confirmation rather than assuming the standard 45-day period applies.

    Does PUMA Offer Exchanges?

    PUMA does not currently provide direct exchanges. To obtain a different size or color, return the eligible original item and place a new order.

    PUMA states that it provides a prepaid return label and free standard shipping on the replacement order when customer service assists with the new size or color. Product availability and pricing are not guaranteed while the original item is in transit.

    Returning a PUMA.com Order to a Store

    Some items purchased through PUMA.com may be returned to a PUMA retail store. Bring:

    • The product
    • The original payment method
    • A physical or digital copy of the order-confirmation email

    Credit-card purchases are generally credited to the original card. If the online purchase was paid using a PUMA Gift Card, Apple Pay, Google Pay or PayPal and is returned in a store, PUMA states that the refund will be issued as a PUMA Gift Card.

    Some online returns cannot be fully processed in a store. Store staff may instead help initiate the online return and ship it to the processing facility. The normal transit and processing periods will then apply.

    PUMA Refund Timing

    PUMA says an online return can take one to two weeks to process, depending on when the return is received. The bank, card issuer or payment provider may require additional time to post the credit.

    For a delayed refund, keep:

    • The PUMA order number
    • The return confirmation
    • The carrier tracking number
    • The drop-off receipt
    • The date the return was delivered
    • The original payment method

    A carrier delivery scan does not guarantee that the return has completed inspection or refund processing. Do not initiate a payment dispute solely because the credit has not appeared immediately after delivery.

    PUMA Shipping and Delivery Claims

    Use PUMA’s official shipping-claim process when:

    • A package is marked delivered but cannot be located
    • A package arrives damaged
    • Tracking has not updated for 10 business days

    The claim portal requests the order information, affected items and shipment details. Damaged-package claims require photographs. Save the email confirmation after the claim is submitted.

    Before filing a missing-package claim, check:

    • The delivery address
    • Front, side and rear entrances
    • Parcel lockers or mailrooms
    • Building management or front-desk staff
    • Household members and neighbors
    • The carrier’s delivery photograph or notes

    Submitting a claim does not guarantee a refund or replacement. PUMA and its shipping provider may review tracking, delivery evidence and the customer’s documentation.

    Damaged or Defective PUMA Products

    If a PUMA product appears defective, contact customer service at 1-888-565-7862 or customerservice.us@puma.com.

    Have the following available:

    • Proof of purchase
    • The purchase date
    • The original seller
    • The product style information
    • Photographs showing the claimed problem
    • A description of how the product was used and cared for

    PUMA does not publish one universal U.S. warranty period for every shoe, garment and accessory. Eligibility can depend on the product, seller, condition, purchase date and nature of the problem.

    A manufacturer defect is different from ordinary wear, accidental damage, incorrect sizing, misuse or damage caused by cleaning methods. Contact PUMA before discarding or shipping the product.

    PUMA 30-Day Test Run

    PUMA advertises a 30-Day Test Run for selected running shoes. The test period begins when the qualifying shoes are received and allows the customer to try them during runs, walks or gym sessions.

    This program does not create a universal 30-day used-product return policy for all PUMA footwear. Confirm that the specific running-shoe model is included and follow the program instructions supplied with the order.

    PUMA Purchases From Other Retailers

    Products bearing the PUMA name are also sold by sporting-goods stores, shoe stores, department stores and online marketplaces. These businesses are separate sellers.

    If another retailer accepted the payment, begin with that retailer for:

    • Returns and exchanges
    • Price adjustments
    • Missing retailer shipments
    • Store employee complaints
    • Marketplace seller disputes
    • Refund timing controlled by the retailer

    Do not assume that PUMA.com’s 45-day return period applies to an independent retailer. The retailer’s receipt and policy normally control the sales transaction.

    If the retailer believes the item has a manufacturing defect, ask whether it will handle the claim or whether PUMA customer service should review it.

    PUMA Payment Methods and Authorization Holds

    PUMA currently accepts major credit and debit cards, Apple Pay, Google Pay, PayPal, Afterpay, Klarna and PUMA Gift Cards.

    For card orders, PUMA requests preauthorization for the order amount and states that the completed charge occurs after shipment. A pending authorization and a later completed charge are not necessarily duplicate charges.

    For a suspected duplicate or incorrect charge:

    1. Compare the pending and completed transaction dates.
    2. Check whether the order shipped in multiple packages.
    3. Review the PUMA order total and confirmation.
    4. Contact PUMA for the order and charge status.
    5. Contact the card issuer if a charge remains unexplained.

    Klarna and Afterpay Purchases

    Klarna and Afterpay are separate payment providers. PUMA handles the merchandise, shipping eligibility and return acceptance, while the payment provider controls the installment account and payment schedule.

    Afterpay states that it will adjust the customer’s installment plan after PUMA processes an eligible return. Depending on the transaction, the customer may see canceled future installments, multiple smaller refunds or a remaining balance after a partial return.

    Do not send merchandise to Afterpay or Klarna. Return the product through PUMA’s process and monitor the payment-provider account until the refund adjustment is complete.

    Continue making required payments unless the payment provider confirms that the schedule has changed. A pending return does not automatically suspend every installment.

    PUMA Gift Cards

    PUMA Gift Cards and merchandise cards are governed by separate PUMA Card terms.

    • PUMA Cards do not expire or decrease in value.
    • Gift cards cannot be returned or canceled after purchase.
    • They generally cannot be redeemed for cash except where required by law.
    • They cannot be used to purchase another PUMA Gift Card.
    • PUMA says lost or stolen cards cannot be replaced.
    • A return paid entirely by PUMA Card is refunded to a new PUMA Card.

    Treat the card number and PIN like cash. Do not post them in a review or provide them to an unexpected caller, text sender or social-media account.

    PUMA Account and Login Help

    For an account problem, confirm that you are using the correct email address and official U.S. PUMA website. Use the password-reset process before creating another account.

    A duplicate account may divide order history, saved information and promotional benefits. When contacting support, provide the email addresses privately and ask which account is connected to the order.

    Never provide a password or verification code in a public comment. PUMA’s customer-service request form does not require customers to publish account credentials.

    PUMA Scam and Impersonation Warning

    • Use telephone numbers and links obtained directly from the official PUMA website.
    • Do not rely only on caller ID because telephone numbers can be spoofed.
    • Do not provide an account password or one-time security code to an unexpected caller.
    • Do not disclose a full payment-card number or gift-card PIN through social media.
    • Do not install remote-access software for someone claiming to process a refund.
    • Be cautious of websites using misspelled PUMA domains or offering unrealistic discounts.
    • Do not pay a return, refund or warranty fee using gift cards or cryptocurrency.

    For an unfamiliar charge, open PUMA.com directly and review the order history. Contact the card issuer promptly if no authorized PUMA, retailer, Klarna or Afterpay transaction explains it.

    How to Escalate a PUMA Complaint

    1. Identify whether the issue involves PUMA.com, a PUMA store, an independent retailer, a carrier or a payment provider.
    2. Contact PUMA at 1-888-565-7862, by email or through the official request form.
    3. Provide the order number and requested resolution privately.
    4. Ask for a case or reference number.
    5. Save emails, chat messages, photographs and return or delivery records.
    6. For a store issue, ask for the store manager.
    7. For an independent retailer purchase, use that retailer’s escalation process.
    8. For an installment-account issue, contact Klarna or Afterpay.
    9. For an unresolved unauthorized charge, contact the financial institution.
    10. For an unresolved consumer transaction, contact the appropriate state consumer-protection agency.

    Escalation does not guarantee a cancellation, refund, replacement, warranty approval, shipping claim or payment adjustment.

    PUMA North America Headquarters and Ownership

    The U.S. operating company is PUMA North America, Inc. Its current North American headquarters is:

    PUMA North America, Inc.
    455 Grand Union Boulevard
    Somerville, MA 02145

    PUMA moved its North American headquarters to Somerville after consolidating its former Boston and Westford offices. The address at 10 Lyberty Way in Westford found in older directories should not be presented as PUMA’s current headquarters.

    The Somerville address is a corporate office. It is not identified as a customer return warehouse, public refund counter, product repair center or guaranteed walk-in complaint office. Do not mail merchandise, payments, gift cards or original documents there unless PUMA provides specific instructions.

    PUMA North America is part of the PUMA Group. The global listed company is PUMA SE, headquartered in Herzogenaurach, Germany. Arthur Hoeld is CEO of PUMA SE, and Tara McRae is president of PUMA North America.

    PUMA SE is publicly traded. ANTA Sports announced an agreement to acquire approximately 29% of PUMA from Groupe Artémis, but the transaction was announced as subject to regulatory approvals and other closing conditions. ANTA should not be described as PUMA’s parent company unless the ownership transaction is officially completed and the relationship changes.

    PUMA Reviews and Complaints

    The CustomerServiceNumbers.com rating section currently displays 0 out of 5 based on 0 submitted reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    There are no visible review dates and no supported positive or negative review themes. Future reviews should identify whether the experience involved PUMA.com, a PUMA store, an independent retailer, a marketplace, Klarna, Afterpay, PayPal or a shipping carrier.

    Related Sportswear Customer Service Pages

    These brands have separate orders, stores, owners, return policies and customer-service departments. They cannot access or resolve a PUMA transaction.

    PUMA Customer Service FAQs

    What is the PUMA customer-service phone number?

    Call PUMA customer service at 1-888-565-7862.

    What are PUMA customer-service hours?

    PUMA currently lists telephone and live-chat support from 7 a.m. to midnight ET, seven days a week.

    What is PUMA’s customer-service email?

    PUMA’s verified U.S. customer-service email is customerservice.us@puma.com.

    Can I cancel a PUMA order after placing it?

    No. PUMA states that orders cannot be changed or canceled after placement. An eligible item must generally be returned after delivery.

    How long do I have to return a PUMA.com order?

    Most eligible PUMA.com purchases may be returned within 45 days of purchase. Final-sale items, gift cards, bodywear, customized products and certain limited releases have different rules.

    Does PUMA offer exchanges?

    PUMA does not currently offer direct exchanges. Return the eligible original product and place a new order for the replacement size or color.

    How long does a PUMA refund take?

    PUMA says online returns can take one to two weeks to process after receipt. The bank or payment provider may require additional time to post the credit.

    Can I return a PUMA.com order to a PUMA store?

    Some online purchases may be returned to a PUMA store with the order-confirmation email and original payment method. Certain online returns must still be shipped for processing.

    How are PayPal or Apple Pay store returns refunded?

    PUMA states that eligible PUMA.com orders paid through PayPal, Apple Pay, Google Pay or PUMA Gift Card receive a PUMA Gift Card when returned in a store.

    What should I do if my PUMA package is missing?

    Use PUMA’s shipping-claim portal when a package is marked delivered but cannot be located or when tracking has not updated for 10 business days.

    How do I report a defective PUMA product?

    Call 1-888-565-7862 or email customer service with proof of purchase, product details and photographs. PUMA does not publish one universal warranty period for every product.

    What is PUMA’s 30-Day Test Run?

    It is a trial program for selected running shoes. The 30 days begin when the qualifying shoes are received. It does not apply to every PUMA product.

    Do PUMA Gift Cards expire?

    No. PUMA Cards do not expire or decrease in value. They are generally nonrefundable and cannot be replaced if lost or stolen.

    Is the Westford address still PUMA’s headquarters?

    No. PUMA’s current North American headquarters is at 455 Grand Union Boulevard in Somerville, Massachusetts.

    Can I return merchandise to PUMA’s Somerville headquarters?

    No. Use PUMA’s official return portal or an eligible PUMA store. Do not mail merchandise to the corporate office without written authorization.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers since 2004. It is an independent consumer resource and is not owned or operated by PUMA North America, Inc., PUMA SE, ANTA Sports, Groupe Artémis, a PUMA store, an independent retailer, a marketplace, Klarna, Afterpay, PayPal, a shipping carrier or a government regulator.

    CustomerServiceNumbers.com cannot access PUMA accounts, change or cancel orders, create return labels, approve shipping claims, issue refunds, replace gift cards, adjust installment payments or resolve cases directly.

    Share Your PUMA Experience

    Have you contacted PUMA about an order, return, refund, missing package, damaged shipment, defective product, store purchase, gift card, payment issue or account problem? Share a first-hand review below and identify which seller, store, carrier or payment provider handled the transaction.

    Privacy and moderation warning: Do not post an order number, tracking number, shipping-claim number, return-label information, home address, telephone number, email address, account password, verification code, payment-card information, Klarna or Afterpay account details, PUMA Gift Card number or PIN, unredacted receipt, or photographs containing personal information. Reviews may be moderated for private information, spam, threats, profanity, counterfeit-sale links, unsupported allegations and complaints involving unrelated retailers or providers.

    Page Update Note

    This page was updated on July 28, 2026. The update verified PUMA’s current customer-service telephone, email and seven-day support hours; replaced the obsolete Westford address with the current Somerville headquarters; confirmed the U.S. legal company, global ownership structure and current leadership; and added current information about returns, refunds, order cancellations, shipping claims, defective products, gift cards, installment providers and the 30-Day Test Run. Unsupported customer-review themes were removed.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with PUMA North America, PUMA SE, a PUMA store, an independent retailer or a payment provider. Contact information, hours, return windows, exclusions, refund procedures, shipping-claim rules, gift-card terms and payment options can change. Verify transaction-specific information through PUMA’s official website, the original retailer or the applicable payment provider before returning merchandise, making a payment or relying on a refund or defect-claim outcome.

  • FootJoy Customer Service, Returns, Golf Shoe Warranty, MyJoys and Order Help

    FootJoy customer service can help with online orders, returns, golf shoe sizing, waterproof claims, MyJoys custom footwear, warranty replacements, gift cards, gloves, apparel and account problems. Call FootJoy at 1-800-224-8501 or use the official online contact form.

    FootJoy.com returns, authorized-dealer purchases and warranty claims use different procedures. Before contacting support, identify where the product was purchased and locate the receipt, order number, product style and photographs of the problem.

    FootJoy Customer Service Phone Number and Contacts

    Do not mail a product to the Fairhaven headquarters or Brockton FootJoy location. Use FootJoy’s return portal or warranty instructions and send merchandise only to the address shown on the approved return label or claim documents.

    Best FootJoy Support Route by Issue

    • FootJoy.com order status: Use the online order-status page with the order number and order email.
    • Order correction or cancellation: Contact customer service immediately before the order enters fulfillment.
    • Return an unworn FootJoy.com product: Use Start a Return within 30 days of purchase.
    • Product purchased from a golf shop or retailer: Contact the original seller for its return policy.
    • Defective golf shoes: Use the FootJoy warranty claim form.
    • Shoes are leaking: Confirm the product’s one- or two-year waterproof warranty and submit a claim.
    • Shoes are uncomfortable: Contact the original authorized dealer within the 30-day comfort-warranty period.
    • MyJoys fit, customization or damage issue: Call 1-800-224-8501.
    • BOA dial or lace problem: Submit a FootJoy warranty request so the correct repair route can be determined.
    • Rainwear is leaking: Review the two-year outerwear waterproof warranty and submit a claim.
    • Wrong size: Review the fitting guides and return an eligible unworn FootJoy.com purchase.
    • Gift card is missing or stolen: Contact FootJoy with proof of purchase.
    • Privacy request: Use Acushnet’s privacy email or privacy telephone number.
    • Corporate or investor matter: Contact Acushnet rather than FootJoy consumer service.

    Information to Have Before Contacting FootJoy

    For an Online Order

    • Order number
    • Email address used for the order
    • Customer name
    • Shipping address
    • Purchase date
    • Product name, style, size and width
    • Tracking number
    • Payment method
    • Promotion or gift card used
    • The correction or resolution requested

    For a Return

    • FootJoy.com order number
    • Purchase date
    • Product style and size
    • Reason for return
    • Whether the product was worn
    • Whether tags and labels remain attached
    • Return tracking number
    • Date the warehouse received the package
    • Original payment method

    For a Warranty Claim

    • Proof of purchase
    • Authorized dealer or FootJoy.com order information
    • Product name and style number
    • Purchase date
    • Size and width
    • Description of the defect or leak
    • Date the problem began
    • Photographs of the product
    • Photographs of the outsole, upper and size label
    • Whether the product was altered or repaired
    • Cleaning and care performed
    • Existing warranty claim number

    Do not post an order number, return label, tracking number, gift-card number, gift-card PIN, payment information, home address, account password or private claim attachment in a public review.

    What Is FootJoy?

    FootJoy is a golf performance brand owned by Acushnet Company. Its products include:

    • Spiked golf shoes
    • Spikeless golf shoes
    • Off-course shoes
    • MyJoys custom golf shoes
    • Golf gloves
    • Rain gloves and winter gloves
    • Shirts, pants, shorts and skorts
    • Rain jackets and waterproof outerwear
    • Socks, belts, hats and accessories
    • Golf bags and travel gear
    • Replacement spikes and shoe-care products

    Acushnet’s other major brands include Titleist, Vokey Design, Scotty Cameron, KJUS and additional golf-related brands.

    FootJoy.com Order Status

    1. Open the FootJoy Order Status page.
    2. Enter the order number.
    3. Enter the email address used at checkout.
    4. Select Check Status.
    5. Review fulfillment and tracking information.

    Registered FootJoy customers can also sign in to review order history and complete order details.

    FootJoy Order Confirmation but No Shipping Update

    An order confirmation does not always mean the order has shipped. The order may still be:

    • Under payment review
    • Waiting for inventory
    • Being prepared for shipment
    • Split into more than one shipment
    • Delayed because of customization
    • Waiting for carrier pickup

    Check the order-status page before placing a duplicate order. Contact FootJoy when the order remains unchanged beyond the expected processing period.

    Can I Cancel or Change a FootJoy Order?

    Contact FootJoy immediately after noticing an incorrect size, address, color, quantity or customization. The contact form includes options for order changes, corrections, shipping errors and customization errors.

    FootJoy does not publish a guaranteed cancellation window. An order may be difficult to change after it enters fulfillment, and a custom MyJoys order may not qualify for cancellation or return.

    FootJoy Order Was Canceled

    FootJoy’s terms state that an order is not finally accepted merely because an electronic confirmation was sent. FootJoy may decline an order or correct pricing and product-information errors.

    Possible reasons include:

    • Payment authorization failure
    • Inventory problem
    • Pricing or description error
    • Suspected fraud
    • Address verification problem
    • Order limits

    When FootJoy declines an order after charging the card, its terms say it will issue a credit for the charged amount.

    FootJoy.com Return Policy

    FootJoy currently accepts qualifying returns within 30 days of the original purchase date.

    The merchandise must generally be:

    • Purchased through FootJoy.com in the United States
    • Unworn
    • Unaltered
    • Returned with labels and garment tags attached
    • Accompanied by valid order information
    • Not marked final sale
    • Not a custom MyJoys product

    Shipping and handling charges are not refundable.

    How to Return a FootJoy.com Order

    1. Open the FootJoy Start a Return page.
    2. Enter the requested order information.
    3. Select the eligible item and reason.
    4. Print the return packing slip and shipping label.
    5. Package the product securely.
    6. Do not use a shoe box as the outer shipping carton.
    7. Remove or cover old shipping labels.
    8. Attach the approved return label.
    9. Keep the carrier receipt and tracking number.
    10. Monitor the payment account for the refund.

    FootJoy does not accept cash-on-delivery packages and is not responsible for returns lost while being sent through an unapproved method.

    FootJoy Return Address

    The currently published address for qualifying FootJoy.com returns is:

    FootJoy Returns
    175 Kenneth Welch Drive
    Lakeville, MA 02347

    Use the generated return label whenever possible. Do not send merchandise to the Fairhaven headquarters, Brockton FootJoy office or an address found on an old receipt without confirming the current instructions.

    How Long Does a FootJoy Refund Take?

    After FootJoy receives the return, allow approximately:

    • 7–10 business days for the credit to post to the original form of payment
    • One or two billing cycles for the credit to appear on the monthly statement

    FootJoy sends a confirmation email when the return is completed.

    FootJoy Does Not Offer Direct Exchanges

    FootJoy currently instructs customers to:

    1. Purchase the desired replacement size or style as a new order.
    2. Return the unwanted qualifying item.
    3. Wait for the separate refund.

    The replacement order and return are independent transactions. A sale price or promotional code from the original order may not automatically apply to the replacement.

    Product Purchased From a Golf Shop or Other Retailer

    FootJoy.com accepts returns only for products purchased directly through its U.S. website.

    For a purchase from a golf course, pro shop, sporting-goods retailer or another authorized seller:

    • Use the retailer’s return and exchange policy.
    • Keep the original receipt.
    • Contact the retailer for the 30-day comfort warranty.
    • Use FootJoy’s warranty claim form when the product has a qualifying defect.
    • Do not mail the product to FootJoy without approved instructions.

    MyJoys Custom Shoes Are Final Sale

    MyJoys are manufactured according to the customer’s selected design and are not eligible for ordinary returns.

    Review carefully before ordering:

    • Model
    • Men’s or women’s sizing
    • Length
    • Width
    • Left and right shoe selections
    • Colors and materials
    • Personalization
    • Logos or embroidery
    • Shipping address

    Contact FootJoy when MyJoys arrive damaged, contain a customization error, appear defective or create a significant fit or comfort concern.

    FootJoy Golf Shoe Warranty

    FootJoy’s shoe protection includes separate quality, comfort and waterproof warranties.

    90-Day Quality Warranty

    FootJoy golf shoes purchased from an authorized dealer are warranted against defects in materials and workmanship for 90 days from the original purchase date.

    FootJoy may repair or replace an eligible defective shoe with the same style or an equivalent product.

    30-Day Comfort Warranty

    FootJoy offers a one-time replacement through the original place of purchase when qualifying shoes are returned with proof of purchase within 30 days.

    Altered, abused or damaged footwear does not qualify.

    Limited Waterproof Warranty

    Selected FootJoy shoes carry a one- or two-year waterproof warranty. The applicable period depends on the specific style.

    • First warranty year: Eligible leaking shoes may be replaced with the same or equivalent style.
    • Second year of a two-year warranty: Eligible shoes may receive a 50% credit toward the current cost of the same or equivalent style.

    Check the product page, shoe box or warranty information to confirm whether the style carries a one-year or two-year waterproof warranty.

    FootJoy Shoes Are Leaking

    1. Confirm that the shoe style has a waterproof warranty.
    2. Locate the original receipt.
    3. Determine the purchase date.
    4. Inspect for cuts, punctures, abrasions or misuse.
    5. Photograph the exterior, outsole, interior and size label.
    6. Describe where water enters.
    7. Submit the online warranty form.
    8. Wait for FootJoy’s shipping or replacement instructions.

    Water entering over the shoe opening is not necessarily a waterproof-manufacturing failure. FootJoy may also deny claims involving cuts, heavy abrasion, alteration, abuse or mistreatment.

    FootJoy Rainwear Waterproof Warranty

    Selected FootJoy rainwear products carry a two-year U.S. waterproof warranty under normal use.

    Qualifying categories currently include specified:

    • Select LS rainwear
    • HydroTour rainwear
    • HydroKnit rainwear
    • HydroLite rainwear
    • DryJoys rainwear

    The warranty applies to waterproof performance and does not cover cuts, abrasions, alteration, abuse or embroidered areas. FootJoy may replace qualifying rainwear with a product of equal value.

    What FootJoy Warranties Do Not Cover

    Examples of conditions that can invalidate or fall outside warranty coverage include:

    • Toe-drag scuffing
    • Normal wear
    • Leather cracking caused by inadequate care
    • Cuts and abrasions
    • Damage from misuse or abuse
    • Unauthorized alterations
    • Spike receptacle damage caused by incorrect replacement spikes
    • Damaged or altered rainwear
    • Water entering through an open shoe collar
    • Loss or theft
    • Return shipping costs

    FootJoy decides whether a product qualifies and whether it will be repaired, replaced or credited.

    How to Submit a FootJoy Warranty Claim

    1. Open the FootJoy Warranty page.
    2. Select Submit a Warranty Claim.
    3. Enter the purchaser and product information.
    4. Upload proof of purchase.
    5. Upload the requested photographs.
    6. Describe the defect or waterproof problem.
    7. Submit the form.
    8. Save the claim confirmation.
    9. Wait for return or replacement instructions.

    Claims without proof of purchase are considered only at FootJoy’s discretion.

    FootJoy Shoes Purchased Without a Receipt

    A missing receipt can make it difficult to establish:

    • Original purchaser
    • Authorized dealer
    • Purchase date
    • Price
    • Warranty period

    Try obtaining a duplicate receipt from the retailer, bank statement, online order history or gift purchaser. FootJoy may review a claim without proof of purchase, but approval is not guaranteed.

    BOA Dial, Lace or Closure Problem

    BOA Technology provides separate coverage for qualifying BOA closure components, including the dial, spool, lace and certain non-sewn parts.

    Contact FootJoy rather than purchasing random replacement components. FootJoy can determine whether:

    • A BOA repair kit can be sent
    • The shoe needs to be returned
    • The problem involves the BOA system or another part of the shoe

    Golf Shoe Sole or Upper Is Separating

    Photograph the affected area and stop using a shoe when separation creates a tripping or stability hazard.

    FootJoy may consider:

    • Product age
    • Purchase date
    • Wear pattern
    • Storage conditions
    • Cleaning products
    • Heat exposure
    • Whether the shoe was repaired or altered

    Submit the warranty claim promptly rather than continuing to play in an unsafe shoe.

    FootJoy Spike or Receptacle Problem

    Use the replacement spike recommended for the shoe model and receptacle system.

    Damage can occur when:

    • The wrong spike system is installed.
    • A spike is cross-threaded.
    • Excessive force is used.
    • Dirt remains in the receptacle.
    • A non-FootJoy replacement damages the receptacle.

    FootJoy’s warranty specifically excludes certain receptacle damage caused by non-FootJoy spikes.

    FootJoy Shoe Sizing and Width Help

    FootJoy offers different shoe lasts, sizes and widths. A size that fits in one style may feel different in another.

    FootJoy’s fitting guidance recommends checking:

    • Space between the longest toe and shoe end
    • Forefoot flex point
    • Heel security
    • Arch length
    • Width
    • The opening across the top of the shoe

    Measure both feet and fit the larger foot. Try shoes with the type of socks normally worn for golf.

    FootJoy Shoe Is Too Small or Too Large

    For an unworn FootJoy.com purchase within 30 days:

    1. Order the desired size or width.
    2. Start a return for the unwanted pair.
    3. Keep the new and returned transactions separate.

    Worn shoes may not qualify for a normal return. Contact FootJoy or the original dealer promptly when the issue may fall under the 30-day comfort warranty.

    FootJoy Golf Glove Sizing

    A properly fitted golf glove should fit closely across the palm and fingers without loose material.

    FootJoy recommends checking:

    • Finger length
    • Hand circumference
    • Loose material at the fingertips
    • Closure adjustment
    • Regular versus cadet sizing

    A glove that is too large may move during the swing. A cadet size can fit golfers with shorter fingers and a wider palm.

    FootJoy Apparel or Glove Arrived Defective

    Use the contact form and select the appropriate product category. Include:

    • Order or receipt
    • Style and size
    • Purchase date
    • Photographs
    • Description of the stitching, material, zipper, closure or construction problem
    • Whether the product was worn, washed or altered

    Ordinary wear, incorrect laundering, stains, cuts and damage may not qualify as a product defect.

    FootJoy Gift Cards

    FootJoy sells physical and electronic gift cards for use on FootJoy.com.

    Current gift-card terms include:

    • FootJoy.com gift cards are not accepted in retail stores.
    • Gift-card purchases cannot be canceled.
    • Balances do not expire.
    • Each gift card can hold up to $500.
    • Up to five gift cards may be used on one order.
    • Gift cards cannot be used to purchase additional gift cards.
    • A gift-card-funded return is refunded through a new gift card.

    FootJoy E-Gift Card Has Not Arrived

    E-gift cards are generally emailed within one or two hours.

    Check:

    • Recipient email spelling
    • Spam and junk folders
    • Promotional-email folders
    • Order confirmation
    • Whether payment was approved

    Contact FootJoy when the card remains missing. Do not publish the gift-card number or PIN.

    Lost or Stolen FootJoy Gift Card

    Call 1-800-224-8501 or submit the contact form. FootJoy requires evidence of purchase before replacing the remaining balance of a stolen card.

    FootJoy Account or Password Problem

    Registered customers can use their FootJoy account to review orders, preferences, saved addresses and product interests.

    For login problems:

    • Use Forgot Password.
    • Check spam folders.
    • Confirm the correct email address.
    • Try order lookup without signing in.
    • Contact FootJoy when the email is no longer accessible.

    Do not create repeated duplicate accounts while trying to locate an existing order.

    FootJoy Privacy Requests

    Depending on applicable law, consumers may be able to request access, correction, deletion or a portable copy of personal information.

    A privacy request does not automatically cancel an order or return merchandise. Complete order and return actions separately.

    Fake FootJoy Websites and Customer-Service Scams

    Be cautious with websites, social-media advertisements and telephone listings claiming to represent FootJoy.

    Warning signs include:

    • Prices far below normal retail offers
    • Payment requested through gift cards or cryptocurrency
    • A customer-service number unrelated to FootJoy
    • A request for a verification code
    • A request for remote access to a computer or phone
    • A request for a full card or bank-account number
    • An unofficial warranty fee
    • A website address that closely imitates FootJoy.com

    Open FootJoy.com directly and use the official contact information before sending money or product information.

    How to Escalate a FootJoy Complaint

    1. Identify whether the purchase came from FootJoy.com or another retailer.
    2. Gather the receipt, order number, style number and photographs.
    3. Use the correct order, return or warranty form.
    4. Call 1-800-224-8501.
    5. Request a return, case or warranty reference number.
    6. Keep the carrier tracking information.
    7. Reply within the existing support thread.
    8. Ask for supervisor or warranty-team review.
    9. Request the warranty or return decision in writing.
    10. Contact the original retailer when its return or comfort-warranty process applies.
    11. Use the Acushnet headquarters address only after normal FootJoy support routes have been attempted.

    A review posted on CustomerServiceNumbers.com does not create a FootJoy return, warranty claim, replacement order, gift-card report or support case.

    FootJoy Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published FootJoy reviews and no established customer-service rating trend.

    The previous page included generalized claims that customers praised FootJoy’s comfort, durability, performance and sizing selection while complaining about product availability, returns and warranty service. Those statements were not based on reviews published on this page.

    New reviews can help readers understand current experiences involving:

    • FootJoy.com orders
    • Delivery and tracking
    • Returns and refunds
    • Shoe sizing and widths
    • 30-day comfort replacements
    • 90-day defect claims
    • Waterproof warranties
    • MyJoys custom shoes
    • BOA closure repairs
    • Gloves and apparel
    • Gift cards
    • Support response times

    Frequently Asked Questions About FootJoy Customer Service

    What is the FootJoy customer-service phone number?

    Call FootJoy customer service and warranty support at 1-800-224-8501.

    What are FootJoy customer-service hours?

    Current hours are Monday through Thursday from 8 a.m. to 5 p.m. Eastern Time and Friday from 7:30 a.m. to 4 p.m. Eastern Time.

    What is the FootJoy customer-service email?

    FootJoy currently directs customers to its Send Email contact form rather than displaying a general direct consumer email address.

    Does FootJoy offer live chat?

    FootJoy provides a Message Us contact route, but its current public contact page does not clearly promise real-time live chat.

    How do I track a FootJoy order?

    Use the Order Status page with the order number and email used during checkout.

    How long do I have to return a FootJoy.com order?

    Qualifying unworn and unaltered merchandise can generally be returned within 30 days of the original purchase date.

    Does FootJoy offer exchanges?

    No. FootJoy currently asks customers to purchase the replacement item and separately return the unwanted product.

    Can I return worn FootJoy shoes?

    Worn shoes do not qualify for the ordinary FootJoy.com return policy. Contact FootJoy or the original authorized dealer if the problem may qualify under the comfort or product warranty.

    Can I return MyJoys custom shoes?

    MyJoys are final sale and cannot ordinarily be returned. Contact FootJoy about a defect, customization error, shipping damage, fit or comfort concern.

    How long is the FootJoy shoe warranty?

    FootJoy currently provides a 90-day quality warranty, a 30-day comfort warranty and one- or two-year waterproof coverage on qualifying styles.

    What happens if FootJoy shoes leak during the second year?

    For a qualifying shoe with a two-year waterproof warranty, FootJoy currently provides a 50% credit toward the current cost of the same or equivalent style during the second year.

    Does FootJoy rainwear have a waterproof warranty?

    Selected FootJoy rainwear carries two years of waterproof coverage under the published U.S. warranty.

    Does FootJoy require a receipt for warranty service?

    Proof of purchase is strongly required. Claims without it are considered only at FootJoy’s discretion.

    Where do I send a FootJoy return?

    The current FootJoy.com return center is 175 Kenneth Welch Drive, Lakeville, Massachusetts 02347. Use the approved return label and instructions.

    Where is FootJoy headquartered?

    FootJoy is an Acushnet Company brand. Acushnet’s worldwide headquarters are at 333 Bridge Street, Fairhaven, Massachusetts 02719. FootJoy also has a location at 144 Field Street in Brockton.

    Who owns FootJoy?

    FootJoy is owned by Acushnet Company, which is part of publicly traded Acushnet Holdings Corp.

    Related Golf, Footwear and Athletic Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, support hours, order routes, return policies, warranty guidance, privacy contacts and reader reviews.

    We are not owned by FootJoy, Acushnet Company, Acushnet Holdings Corp., Titleist, BOA Technology, a golf shop, sporting-goods retailer, shipping carrier or payment company.

    Share Your FootJoy Customer Service Experience

    Have you contacted FootJoy about an order, return, wrong size, waterproof shoe claim, comfort replacement, MyJoys customization, BOA closure, glove, apparel, gift card or refund? Leave a factual review below and explain the product, purchase route, support method, approximate response time and whether the issue was resolved.

    Comments are moderated. Do not include an order number, tracking number, return label, gift-card number or PIN, full mailing address, payment information, account password, warranty attachment, private receipt or personal information about an individual employee.

    Page Update Note

    This FootJoy customer-service page was reviewed and updated on July 16, 2026. The update verified the main telephone number, corrected support hours, removed an unverified direct email and live-chat claim, clarified Acushnet headquarters and FootJoy return locations and added current return, MyJoys, shoe warranty, waterproof, fitting and gift-card guidance.

    Last Updated: July 16, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with FootJoy, Acushnet Company, Acushnet Holdings Corp., Titleist, BOA Technology, an authorized dealer, golf course, sporting-goods retailer, shipping carrier or payment provider. FootJoy does not provide customer service through this website.

    Telephone numbers, support hours, product availability, return rules, warranties, waterproof periods, fitting information, gift-card terms, shipping offers and corporate information can change. Review the current FootJoy website, product page, receipt, warranty terms and original retailer policy for controlling information.

    This page cannot track or cancel an order, issue a refund, approve a warranty claim, replace shoes, determine fit, repair a BOA closure, restore a gift card or decide whether product damage is covered. It is not legal, financial, medical, podiatric, product-safety or payment-dispute advice.

  • adidas Customer Service Phone Number, Returns & Help

    adidas is a global sportswear, footwear, and athletic apparel brand known for shoes, clothing, accessories, performance gear, lifestyle collections, and sports collaborations. Customers often contact adidas customer service for online orders, returns, refunds, exchanges, shipping updates, missing packages, promo codes, gift cards, adiClub account help, sizing questions, store purchases, and product issues.

    If you are looking for the adidas customer service phone number, adidas publishes U.S. phone support at 1-800-982-9337. Customers can also use adidas chat, the online Help Center, the order tracker, and their adidas account for faster support with orders, returns, refunds, and shipping.

    How to Contact adidas Customer Service

    Important support note: adidas customer service is the correct route for most order, return, refund, shipping, gift card, promo code, and adiClub questions. The Portland corporate office is not usually the fastest route for routine online-order support.

    Best Way to Reach adidas by Issue

    • Order tracking: Use the adidas order tracker or your adidas account before calling.
    • Returns: Start with the adidas Returns & Exchanges section in the Help Center.
    • Refund status: Check your return tracking, return confirmation email, and payment method before contacting support.
    • Exchanges: Review adidas exchange rules first, especially for limited items, personalized products, and sale items.
    • Missing package or delivery issue: Gather your order number, tracking number, delivery address, and carrier status before contacting adidas.
    • Promo code problem: Keep the code, expiration date, offer terms, and screenshot of the error message.
    • adiClub account help: Log in to your adidas account and check whether the issue involves points, login access, rewards, or email preferences.
    • Gift card balance: Use the adidas gift card balance tool before contacting support.
    • Store purchase: Contact or visit the store where the purchase was made, especially for receipt, exchange, or local inventory questions.

    What to Have Ready Before Contacting adidas

    • Your adidas order number
    • The email address used for the order
    • Your shipping address and billing ZIP code
    • Tracking number and carrier delivery status
    • Photos of damaged, wrong, worn, or defective items if relevant
    • Return label, return tracking number, or return confirmation email
    • Promo code, gift card number, or adiClub account email if applicable
    • Store receipt or proof of purchase for in-store transactions
    • Any previous adidas chat, email, or case reference number

    Common adidas Customer Service Issues

    Common reasons customers contact adidas include:

    • Order status and shipping delays
    • Missing, stolen, delayed, or misdelivered packages
    • Returns, refunds, and exchange questions
    • Wrong size, wrong item, damaged item, or defective product concerns
    • Promo code, discount, student discount, military discount, or voucher problems
    • adiClub login, points, reward, or account issues
    • Gift card balance and gift card payment problems
    • Limited-release, Hype, final sale, or personalized product restrictions
    • App, website, checkout, payment, or password reset problems
    • Questions about store pickup, returns to stores, and store inventory

    adidas Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com adidas page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable adidas customer-service trend on this site.

    If you have contacted adidas customer service about an order, return, refund, shipping problem, exchange, product issue, adiClub account, or store purchase, you can leave a review below. Reviews are individual experiences and may not represent every adidas customer, store, product category, or support case.

    adidas Returns, Refunds, and Exchanges

    adidas generally allows most online purchases to be returned within 30 days from receipt, but restrictions may apply. Hype products, limited products, final sale items, personalized items, and certain promotional purchases may have shorter windows or different rules.

    For refunds, keep your return tracking number until the refund appears on your original payment method. If your return shows delivered but your refund has not appeared, contact adidas with your order number, return tracking number, and return confirmation email.

    For exchanges, review the adidas exchange policy before sending an item back. Some items can only be exchanged once, and limited or personalized items may not qualify for a standard exchange.

    Shipping, Delivery, and Missing Package Tips

    If your adidas order is delayed or missing, first check the adidas order tracker and the carrier tracking page. If tracking shows delivered but the package is missing, check around the delivery area, mailroom, apartment office, porch, garage, or neighbor before contacting adidas.

    When reporting a missing delivery, provide the order number, tracking number, delivery address, and any carrier notes. If a package appears stolen, you may also need to contact the carrier or file a local report depending on the situation.

    adiClub, Promo Code, and Gift Card Help

    adiClub is adidas’ loyalty program for account benefits, rewards, and member offers. If you are having trouble with adiClub, log in to your adidas account and confirm the email address attached to the account before contacting support.

    For promo code or voucher issues, confirm that the product qualifies for the offer. Many promotions exclude limited releases, gift cards, final sale items, certain collaborations, or already-discounted merchandise.

    For gift cards, check the gift card balance before contacting adidas. If a gift card does not work at checkout, keep the card number, purchase receipt, balance screenshot, and error message.

    adidas Fraud, Scam, and Counterfeit Warning

    Be careful with fake adidas websites, lookalike social media ads, counterfeit sneakers, suspicious tracking emails, and discount offers that appear too good to be true. Scammers may use adidas logos, copied product images, fake order confirmations, or fake delivery notices to steal payment information.

    • Use adidas.com or the adidas app for official online purchases.
    • Do not enter payment information on a website that uses a suspicious domain name or heavy discount bait.
    • Be cautious with social media ads that claim extreme discounts on limited-release shoes.
    • Do not provide your password, full card number, CVV, or one-time verification code to anyone claiming to be adidas support.
    • If your card shows an adidas charge you do not recognize, check your adidas account, email confirmations, and payment history before disputing the charge with your card issuer.

    How to Escalate an adidas Complaint

    If adidas customer service does not resolve your issue, try these escalation steps:

    1. Save your order confirmation, tracking details, return label, return tracking number, chat transcript, and support case number.
    2. Contact adidas again by phone or agent chat and ask for the case to be reviewed.
    3. Request written confirmation for any refund, replacement, exchange, voucher, or account correction.
    4. If the issue involves delivery, ask whether adidas or the carrier must open the delivery investigation.
    5. If the purchase was made in a store, contact the store manager or return to the store with your receipt and product.
    6. For unresolved corporate-level complaints, use the adidas corporate office resource linked below.
    7. If you believe a charge is unauthorized and adidas cannot verify the order, contact your card issuer promptly.

    adidas Compared with Competitors

    adidas competes with major footwear, apparel, and sportswear brands such as Nike, Puma, Under Armour, New Balance, ASICS, Skechers, Crocs, and FootJoy. Customers comparing brands often look at product fit, release availability, return rules, refund speed, rewards programs, store access, shipping reliability, and how quickly support resolves order or product issues.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About adidas Customer Service

    What is the adidas customer service phone number?

    The adidas customer service phone number for U.S. support is 1-800-982-9337. adidas also offers chatbot and agent chat support through its website.

    What are adidas customer service hours?

    adidas lists U.S. phone support and agent chat support as Monday through Sunday, 5:00 AM to 8:00 PM PT. The adidas chatbot is available 24/7.

    How do I track an adidas order?

    Use the adidas order tracker or log in to your adidas account. Have your order number and email address ready if you need to contact adidas customer service.

    How long do adidas returns take?

    Return timing can depend on shipping time, warehouse processing, quality review, and the payment method used. Keep your return tracking number until the refund appears on your payment account.

    Can I exchange an adidas item?

    Many adidas items can be exchanged, but restrictions may apply. Personalized products, limited items, final sale items, and certain promotional items may not qualify for a standard exchange.

    How do I contact adidas about a defective product?

    Contact adidas customer service with your order number, proof of purchase, product details, and clear photos of the defect. If you purchased the item from another retailer, you may need to start with that retailer first.

    How do I get help with adiClub?

    Log in to your adidas account and confirm the email address connected to your adiClub profile. Then contact adidas customer service by phone or chat if points, rewards, login access, or account details are incorrect.

    How do I report a fake adidas website or suspicious charge?

    If you think you used a fake adidas website, contact your card issuer, save screenshots, and avoid entering more information on the site. If you see an adidas charge you do not recognize, compare it with your adidas account and email order confirmations before disputing it.

    Page Update Note

    Updated June 2026: This page was refreshed with current adidas customer service routing for phone support, chat, online orders, returns, refunds, exchanges, shipping, adiClub, gift cards, promo codes, and fraud-safety concerns.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use chat, log in online, or escalate through another route.

    Share Your adidas Customer Service Experience

    Have you contacted adidas customer service about an online order, return, refund, exchange, missing package, promo code, gift card, adiClub account, store purchase, or product issue? Share your experience below. Include the support route you used, how long it took to get help, and whether adidas resolved the issue.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with adidas, adidas America, Inc., adidas AG, or adidas.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, return rules, refund timelines, exchange policies, product restrictions, and website links may change. Always verify important order, return, refund, account, payment, and safety information directly with adidas before taking action.

  • Clarks Shoes Customer Service: Orders, Returns, Exchanges & Reviews

    If you need help with a Clarks shoes order, return, exchange, refund, faulty product, wrong size, missing package, gift card, store purchase, Klarna payment, PayPal order, online account, product quality issue, or customer service complaint, the fastest path is to use the correct Clarks support route. Clarks sells shoes, sandals, boots, accessories, Clarks Originals, kids’ shoes, and outlet styles through Clarks.com, Clarks retail stores, outlets, and authorized retailers.

    Verified Clarks Shoes Customer Service Contact Information

    Choose the Correct Support Route

    Clarks support depends on whether your issue involves an online order, store purchase, outlet purchase, authorized retailer purchase, faulty product, gift card, payment method, or complaint.

    • Online order, return, exchange, refund, missing package, or wrong item: Use the Clarks contact form, chat, returns portal, or call Customer Care at +1 414-921-7916.
    • Online return or exchange: Start the return or exchange through the Clarks returns portal using your order number and billing ZIP code.
    • In-store purchase: Contact the Clarks store where the purchase was made or use the store locator for direct store help.
    • Outlet or final sale item: Review the return policy carefully because final sale items may not be returnable or exchangeable.
    • Faulty product bought from Clarks.com: Use the returns portal if within the return period, or submit a faulty product request if outside the return period but within the applicable defect-review window.
    • Faulty product bought from another retailer: Start with the store or website where the product was purchased.
    • PayPal or Klarna order: Review Clarks’ payment and return rules because stores may not be able to refund some PayPal or Klarna orders.
    • Gift card or eGift card: Use the gift card balance tool or contact Customer Care if the card is not working.
    • Complaint escalation: Use the Clarks complaints page or contact form and keep your case number.

    Information To Gather Before Contacting Clarks

    Having the correct purchase and product details ready can help Clarks locate your order, return, exchange, or complaint faster.

    • Order number or confirmation email
    • Billing ZIP code used on the order
    • Email address connected to the order or Clarks account
    • Store receipt, packing slip, invoice, or proof of purchase
    • Product name, size, width, color, and style number
    • Photos of defects, damage, wear, soles, inside labels, product code, and box label
    • Tracking number and delivery carrier
    • Return tracking number or return confirmation
    • Gift card or eGift card details, but do not post full card numbers publicly
    • Payment method, such as credit card, PayPal, Klarna, or gift card
    • Store location if purchased in person
    • Previous case number, chat transcript, or email response from Clarks

    Common Reasons Customers Contact Clarks Shoes

    • Tracking a Clarks.com order
    • Returning shoes that do not fit
    • Exchanging for a different size or width
    • Refund delays
    • Missing package or delivery issue
    • Wrong item, wrong size, or wrong color received
    • Faulty shoe, sole separation, material defect, or stitching issue
    • Final sale or outlet return question
    • PayPal, Klarna, or gift card refund issue
    • Store purchase or store associate complaint
    • Gift card balance or eGift card problem
    • Promo code, sale price, or discount issue
    • Product review, sizing, comfort, or fit question
    • Fake Clarks website, counterfeit shoes, or suspicious charge

    Clarks Returns and Exchanges

    Clarks’ current U.S. returns page says unworn or unused items in original condition and packaging can be returned or exchanged within 45 days of purchase. Refunds are issued after Clarks receives and inspects the returned item. Refunds are credited to the original form of payment.

    When using Clarks’ prepaid return label, Clarks deducts a $5 return charge from the refund amount, along with any applicable state or local sales taxes on that charge. The $5 charge does not apply when returning an item for an exchange or when returning a faulty item.

    Items marked “Final Sale” at the time of purchase cannot be returned or exchanged online or in store.

    Returning a Clarks.com Order by Mail

    To return an online order by mail, use the Clarks returns portal. Enter your order number and billing ZIP code, select the item, choose the return reason, and follow the instructions for a prepaid return label or QR code.

    Keep your return tracking number until the refund appears on your statement. Clarks says refunds should reflect on the original payment method within about 10 business days after the return is processed.

    Exchanging Clarks Shoes

    Clarks allows exchanges for a different size or fit when eligible. Exchanges are free when started through the Clarks exchange process. Your original item must be received by the warehouse within the required timeframe, or the exchange order may be canceled and the original item refunded after inspection.

    Exchanges may not be available for Alaska, Hawaii, U.S. territories, or APO/FPO addresses. Customers in those areas may need to return the original item for a refund and place a new order.

    Returning Online Orders to a Clarks Store

    Clarks says online orders can be returned to a Clarks retail store for an exchange or immediate refund when eligible. Bring proof of purchase, such as an order confirmation email, packing slip, invoice, or receipt, and bring the credit or debit card used for the original purchase.

    Clarks stores may not be able to refund PayPal or Klarna orders. If you paid with PayPal or Klarna, review the Clarks return instructions before going to a store.

    Faulty Shoes, Defects, and Product Quality Issues

    If your Clarks shoes are faulty within the return period, start through the returns portal. If the item is outside the normal return period but still within the product-review window, Clarks may allow a faulty product claim.

    Clarks typically asks for the order number, description of the defect, and photos of the shoes. Helpful photos include the sides, front, back, soles, inside labels, and product-code information. Defect claims are easier to review when you include clear photos and proof of purchase.

    Sizing, Comfort, and Fit Issues

    If your shoes do not fit correctly, start a return or exchange as soon as possible and keep the shoes unworn and in original packaging. Sizing, width, and fit can vary by style, collection, material, and whether the shoe is from Clarks Originals, Cloudsteppers, kids’ shoes, dress shoes, boots, or sandals.

    If you are unsure about fit before buying, use the Clarks size guide or visit a Clarks store when possible. For kids’ shoes, confirm size and fit carefully before removing tags or wearing outdoors.

    Gift Cards and eGift Cards

    Clarks gift cards and eGift cards can be used at Clarks retail stores and outlets in the United States and Puerto Rico and online at Clarks.com/en-us. Clarks gift cards do not expire and do not have non-use fees, but they are not returnable or refundable.

    If a gift card or eGift card is lost, stolen, destroyed, copied, or used without permission, Clarks says it may not be replaced. Treat Clarks gift cards like cash and avoid posting full gift card numbers or PINs in public comments.

    Orders, Payment, Klarna, and Promo Codes

    If your issue involves an order, payment, promo code, Klarna, PayPal, tax, gift card, or online account, use the Clarks customer service hub or contact Customer Care. Include screenshots of the checkout issue, promo code, payment authorization, and order confirmation if available.

    If an order was placed with the wrong address or payment method, contact Clarks quickly. Order changes may not be possible once fulfillment begins.

    Complaints and Escalation Process

    Clarks’ complaint policy says customers can submit complaints through its contact process during opening hours. Clarks says it investigates complaints, escalates unresolved issues internally to a senior team when needed, and aims to resolve issues within 3 business days. If more time is needed, Clarks says it will keep customers updated and respond within 14 days at the latest.

    For better results, include your order number, store location, product details, photos, proof of purchase, and what resolution you are requesting.

    Watch Out for Fake Clarks Websites, Counterfeit Shoes, and Support Numbers

    Clarks shoppers should be cautious with fake clearance sites, social media ads, counterfeit shoes, fake support numbers, and suspicious order or refund emails. Use Clarks.com/en-us, official Clarks stores, and the verified Customer Care information listed on this page.

    • Do not call random Clarks support numbers found in social media comments, ads, or unofficial complaint pages.
    • Be cautious of websites offering unrealistic discounts on Clarks Originals, Wallabees, Desert Boots, sandals, or kids’ shoes.
    • Check the domain carefully before entering payment or account information.
    • Do not share gift card numbers, verification codes, passwords, or payment details with suspicious callers.
    • If shoes bought from a third-party site appear counterfeit or arrive without proper branding, contact the seller and your payment provider.
    • If you see an unfamiliar Clarks, Klarna, PayPal, shoe-store, or gift-card charge, check your order history and payment records.
    • If a charge appears unauthorized, contact Clarks and your payment provider promptly.

    How to Escalate a Clarks Customer Service Problem

    1. Start with the correct support route: Use Clarks chat, the contact form, the returns portal, store support, or Customer Care at +1 414-921-7916.
    2. Document the issue: Save receipts, order confirmations, photos, tracking, return labels, refund emails, gift card details, and case numbers.
    3. Act within the return window: Eligible returns and exchanges are easier within the stated return period.
    4. Use the returns portal: For online orders, start the return or exchange through Clarks’ official process.
    5. Contact the store for store purchases: Store issues are often fastest to resolve with the store where the purchase happened.
    6. Submit a complaint if unresolved: Use Clarks’ complaint process and ask for escalation if the first response does not resolve the issue.
    7. Keep communications in writing: For refunds, defect claims, gift cards, or complaint escalation, keep emails and case numbers.
    8. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, Klarna, or other payment provider before the dispute deadline closes.

    Clarks Shoes Customer Service Reviews on CustomerServiceNumbers.com

    I was unable to verify the current live CustomerServiceNumbers.com review count for this Clarks Shoes USA page during this update. Because of that, this section does not summarize a positive or negative CSN review trend.

    If you have contacted Clarks about an online order, return, exchange, refund, faulty shoe, sizing issue, gift card, store purchase, delivery problem, or customer service response time, please share your experience below. Your review can help other shoppers understand what to expect before contacting Clarks Customer Care.

    What To Expect When Contacting Clarks

    • Clarks U.S. Customer Care is currently listed at +1 414-921-7916.
    • Customer Care is listed as available Monday-Friday, 9 AM-6 PM EST.
    • Clarks uses a chat assistant named Cyrus, with transfer to Customer Care during opening hours when needed.
    • Eligible unworn or unused items in original condition and packaging can be returned or exchanged within 45 days of purchase.
    • A $5 prepaid-label return charge is deducted from refunds unless the return is an exchange or faulty item.
    • Final sale items cannot be returned or exchanged.
    • Online orders can often be returned to a Clarks retail store, but PayPal and Klarna orders may have limitations.
    • Faulty product claims require photos and proof of purchase.

    Frequently Asked Questions About Clarks Shoes Customer Service

    What is the Clarks USA customer service phone number?

    Clarks U.S. Customer Care is currently listed at +1 414-921-7916. The older 1-800-211-5461 number appears outdated and should be verified before relying on it.

    What are Clarks customer service hours?

    Clarks lists U.S. Customer Care hours as Monday-Friday, 9 AM-6 PM EST, closed Saturday and Sunday.

    Does Clarks offer live chat?

    Yes. Clarks offers chat through its website using the virtual assistant Cyrus. If the assistant cannot help, Clarks may transfer you to a Customer Care team member during opening hours.

    How long do I have to return Clarks shoes?

    Clarks’ current U.S. returns page says unworn or unused items in original condition and packaging can be returned or exchanged within 45 days of purchase.

    Does Clarks charge for returns?

    When using the prepaid return label, Clarks deducts a $5 return charge from the refund amount, along with any applicable sales tax on that charge. The charge does not apply to exchanges or faulty items.

    Can I return Clarks online orders to a store?

    Yes, eligible online orders can generally be returned to a Clarks retail store for exchange or immediate refund. Bring proof of purchase and the payment card used. PayPal and Klarna orders may have restrictions.

    Can I exchange Clarks shoes for a different size?

    Eligible items can be exchanged for a different size or fit through the Clarks exchange process. Final sale items cannot be exchanged.

    What should I do if my Clarks shoes are faulty?

    If the shoes are within the return period, start through the returns portal. For shoes outside the return period but still within the product-review window, contact Clarks with your order number, defect description, and photos.

    Where is Clarks Americas headquartered?

    Clarks’ careers site now describes its Americas HQ as being in Needham, Massachusetts. Older references to Waltham may be outdated.

    Can CustomerServiceNumbers.com process my Clarks return or refund?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Clarks accounts, process returns, issue refunds, exchange shoes, replace gift cards, file defect claims, or contact Clarks on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • ChargeOnMyCard.com – Research unfamiliar footwear, online retail, Klarna, PayPal, gift card, or shoe-store charges.
    • ThinkItsAScam.com – Learn how to spot fake shoe websites, counterfeit-product scams, fake support numbers, and suspicious clearance ads.
    • ZeroStars.org – Read and share customer complaint experiences.
    • CSNDB.com – Find chat, text, and alternative support options.
    • Corporate Office Headquarters – Find corporate office contacts and complaint information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Clarks, C. & J. Clark Retail, Inc., C. & J. Clark America, Inc., C. & J. Clark International Limited, Klarna, PayPal, or any authorized retailer.

    Share Your Clarks Shoes Customer Service Experience

    Have you contacted Clarks about an order, return, exchange, refund, faulty shoe, sizing issue, gift card, store purchase, online account, missing package, wrong item, PayPal or Klarna refund, or customer service response time? Share your experience below to help other shoppers understand how Clarks handles support requests.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Clarks, C. & J. Clark Retail, Inc., C. & J. Clark America, Inc., C. & J. Clark International Limited, Klarna, PayPal, or any authorized retailer. This page is provided for informational and review purposes only. Contact information, return rules, exchange procedures, gift card terms, store policies, defect-review procedures, payment rules, and support hours may change. Always verify important details directly with Clarks, the store where you purchased, the authorized retailer, or your payment provider before making purchases, returns, claims, or account decisions.

  • Mephisto Shoes Customer Service: Orders, Returns, Warranty and Repairs

    Mephisto customer service assists customers with online orders, returns, refunds, sizing questions, defective footwear, warranty inspections, resoling, refurbishment, replacement insoles and account access. The main Mephisto USA customer-service number is 1-615-771-5900.

    The correct support route depends on whether the footwear was purchased from MephistoUSA.com, a Mephisto retail store, an independent shoe retailer or another website. Returns normally must be handled by the original seller, while manufacturing-defect questions and refurbishment requests may require separate support.

    How to Contact Mephisto Shoes Customer Service

    Mephisto USA contact address: Mephisto USA Inc., 305 Seaboard Lane, Suite 328, Franklin, TN 37067.

    Important: Do not send shoes, returns or warranty products to the Franklin address unless Mephisto specifically provides that address in written shipping instructions. Online returns and refurbishment orders use their own authorized shipping processes.

    Best Mephisto Support Route by Issue

    MephistoUSA.com Order Question

    Call 1-615-771-5900 or email info@mephistousa.com for help with an order placed through MephistoUSA.com.

    Have the following information ready:

    • Order number
    • Email address used at checkout
    • Billing or shipping ZIP code
    • Shoe or sandal style
    • Size and color
    • Order date
    • Tracking number, if available
    • The resolution being requested

    If the order was placed as a guest, it may not appear in the online account’s order history. Customer service may still be able to locate it using the order number, email address and shipping information.

    Changing or Canceling an Order

    Contact Mephisto as quickly as possible if an order contains the wrong size, color, shipping address or payment information. Once fulfillment or shipping has begun, the order may no longer be editable.

    Do not assume that sending an email automatically cancels the order. Ask for written confirmation that the requested change or cancellation was completed.

    Order Is Delayed or Tracking Has Not Updated

    Review the order confirmation and carrier tracking page before contacting support. Orders placed after the daily cutoff, on weekends or during holidays may not ship until the next business day.

    If tracking has not updated for several business days, provide customer service with the order number, tracking number and last carrier scan. Ask whether the shipment is delayed, lost, awaiting inventory or being returned to the sender.

    Mephisto Order Is Marked Delivered but Missing

    Check all entrances, mailrooms, parcel lockers, household members and nearby delivery locations. Review any photograph or delivery note provided by the carrier.

    If the package cannot be located:

    1. Save a screenshot of the delivery status.
    2. Contact the carrier and request a delivery investigation.
    3. Contact Mephisto with the order and tracking numbers.
    4. Ask whether Return + Package Protection was included with the order.
    5. Request a case number and the expected next step.

    Damaged or Incorrect Shipment

    Photograph the shipping box, label, packaging and footwear before discarding anything. Keep all paperwork and packaging until Mephisto explains whether the order should be returned.

    Contact customer service promptly if:

    • The wrong style, color or size was delivered
    • Only one shoe arrived
    • The footwear was damaged in transit
    • The box arrived crushed, wet or opened
    • An accessory or component is missing
    • The product appears worn or previously returned

    If the package has obvious shipping damage before acceptance, follow the carrier’s refusal or damage-documentation procedure when possible.

    Mephisto Returns and Refunds

    Mephisto USA generally allows eligible products purchased directly from MephistoUSA.com to be returned within 30 days of delivery.

    To qualify under the standard policy, products should be:

    • Unworn
    • In salable condition
    • Returned with all original tags
    • Returned with all parts and accessories
    • Placed in the original shoe box and packaging
    • Submitted through the authorized return process

    Wear new shoes only indoors on a clean surface until you are certain that the size and fit are correct. Footwear showing outdoor wear, creasing, dirt, sole damage or other signs of use may not qualify for a standard refund.

    How to Start a Mephisto Online Return

    1. Open the official Mephisto return portal.
    2. Enter the order or tracking number.
    3. Enter the email address or ZIP code connected to the order.
    4. Select the eligible item and return reason.
    5. Review any return-shipping charge or protection coverage.
    6. Print or download the authorized shipping label.
    7. Package the unworn footwear in its original box.
    8. Save the shipping receipt and tracking number.

    Do not attach a shipping label directly to the retail shoe box unless the return instructions specifically permit it. Place the shoe box inside a separate shipping carton.

    Return Shipping and Package Protection

    Some MephistoUSA.com orders include optional Return + Package Protection purchased during checkout. An eligible order with that protection may receive a prepaid return label.

    When protection was not purchased, the customer may be responsible for return shipping. Review the return portal before completing the request so you understand any charge or refund deduction.

    Final Sale Products

    Items marked Final Sale are not covered by Mephisto’s standard return or exchange policy. Confirm the size, color, product condition and final-sale designation before purchasing.

    If a final-sale item arrives defective or materially different from what was ordered, contact customer service rather than submitting an ordinary change-of-mind return.

    When Will the Mephisto Refund Appear?

    After the returned product is received and processed, Mephisto sends an email confirmation. The company advises that the card credit may take up to 10 business days after that email and may not appear on a statement for one or two billing cycles, depending on the financial institution.

    Keep the return tracking number, delivery confirmation and refund email until the credit appears.

    Mephisto Store and Independent Retailer Purchases

    A product purchased from a Mephisto store, independent shoe store, department store or another website generally must be returned to the original seller.

    The seller’s return period, refund method and exchange policy may differ from the MephistoUSA.com policy.

    Contact the original retailer first for:

    • A recent return or exchange
    • A sizing problem
    • An unwanted purchase or gift
    • A store refund
    • A missing retailer shipment
    • A retailer promotion or price adjustment

    Contact Mephisto product support or Mephisto Resole when the issue involves a possible manufacturing defect, warranty inspection, replacement component or refurbishment question.

    Mephisto Sizing and Fit Help

    Fit may vary by style, width, material and foot shape. Review the product-specific size chart and customer fit information before ordering.

    When requesting sizing help, provide:

    • The exact Mephisto style
    • Your usual U.S. shoe size
    • The Mephisto size being considered
    • Whether you need a narrow, regular or wide fit
    • Whether you use orthotics
    • Where the shoe feels tight or loose
    • Whether the other foot differs in size

    Do not wear the footwear outdoors while deciding whether the fit is correct. If the size is wrong, start the return promptly rather than waiting until the 30-day period has expired.

    Defective Mephisto Shoes and Warranty Support

    Mephisto states that it stands behind manufacturing defects, while normal wear and tear is not covered.

    A possible manufacturing defect may involve:

    • Premature sole separation
    • Stitching that fails unusually early
    • A broken component under normal use
    • Mismatched or improperly assembled footwear
    • A structural problem not caused by ordinary wear or misuse

    Normal outsole wear, worn heel areas, creasing, fading, damage from improper care, misuse, accidental damage or expected aging may not qualify as a manufacturing defect.

    How to Request a Warranty Inspection

    1. Locate the receipt or other proof of purchase.
    2. Photograph the uppers, soles and affected area.
    3. Record the style, size and purchase date.
    4. Call Mephisto Resole and Repair at 1-866-349-7653.
    5. Explain the suspected manufacturing defect.
    6. Request written inspection and shipping instructions.
    7. Do not ship the footwear until authorized.
    8. Save the tracking number and case information.

    A warranty inspection does not guarantee that the footwear will be replaced or repaired. The final decision depends on the condition, age, cause of damage and applicable product terms.

    Mephisto Resoling and Refurbishment

    Many Mephisto shoes and sandals can be refurbished through the authorized Mephisto Resole service. Available work may include outsole replacement, insoles, refinishing and other repairs depending on the footwear.

    Not every style can be refurbished. Replacement soles and components may be unavailable for older or discontinued footwear.

    Before shipping:

    1. Email clear photographs of the uppers and soles.
    2. Include the shoe size and style information.
    3. Ask whether the required sole or component is in stock.
    4. Request the current price and expected turnaround time.
    5. Complete the authorized refurbishment order.
    6. Use the supplied shipping instructions.

    Many standard refurbishments take approximately four to six weeks. A repair requiring components ordered from overseas may take substantially longer.

    Insoles, Laces and Shoe-Care Accessories

    Mephisto Resole may sell certain insoles, laces and care accessories. Availability depends on the style and age of the footwear.

    Independent Mephisto retailers may also stock compatible accessories. Confirm the exact shoe style, size and accessory before purchasing.

    Mephisto Account and Login Help

    Use the official Mephisto account page to view eligible order history, manage account information and request a login code or password reset.

    Orders placed while signed out, through telephone customer service or through an independent retailer may not appear in the online account.

    Do not share account passwords, login codes, full payment-card numbers or order screenshots in a public review.

    Beware of Fake Mephisto Websites and Discount Offers

    Mephisto warns customers to be cautious of websites advertising unusually large discounts that may not be authorized or affiliated with the company.

    Warning signs can include:

    • Prices far below normal Mephisto pricing
    • A recently registered or misspelled domain name
    • No verifiable customer-service information
    • Copied product photographs and text
    • Pressure to pay by wire transfer, cryptocurrency or gift card
    • A checkout page that does not use secure payment processing
    • No clear return address or policy

    Verify unfamiliar sellers through Mephisto’s official store locator before placing an order.

    Information to Gather Before Contacting Mephisto

    • Order number
    • Purchase date
    • Original retailer
    • Style name or product number
    • Size and color
    • Receipt or order confirmation
    • Tracking number
    • Return tracking information
    • Photographs for private support use
    • Previous case numbers
    • The exact resolution requested

    Do not post order numbers, addresses, tracking numbers, payment information, account passwords or unredacted receipts in the public review section.

    How to Escalate a Mephisto Complaint

    1. Determine whether the issue belongs with MephistoUSA.com, a Mephisto store, an independent retailer or Mephisto Resole.
    2. Contact the responsible support route with the order or purchase information.
    3. Explain the issue in chronological order.
    4. Provide photographs, tracking records and proof of purchase when requested.
    5. State the resolution being requested.
    6. Ask for a case number or written confirmation.
    7. Request supervisor review if the initial response does not address the concern.
    8. Save emails, return tracking, inspection results and refund confirmations.
    9. For an unresolved unauthorized charge, contact the payment provider before its dispute deadline expires.

    Mephisto Shoes Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Mephisto Shoes customer-service reviews. There is not yet enough CSN feedback to identify reliable positive or negative support patterns.

    If you have contacted Mephisto, consider leaving a review below. A helpful review should explain:

    • Where the footwear was purchased
    • The style or type of product involved
    • Whether the issue involved sizing, shipping, a return, a defect or refurbishment
    • Which customer-service route you used
    • Whether a case number or return label was provided
    • How long the response took
    • Whether the issue was resolved

    Related Footwear Customer Service Pages

    Frequently Asked Questions About Mephisto Customer Service

    What is the Mephisto customer-service phone number?

    The main Mephisto USA customer-service number is 1-615-771-5900.

    What are Mephisto customer-service hours?

    Mephisto lists support hours as Monday through Friday, 8:00 a.m.–5:00 p.m. Central Time.

    Does Mephisto offer email support?

    Yes. Customers can email info@mephistousa.com.

    How long do I have to return Mephisto shoes?

    Most eligible purchases made directly through MephistoUSA.com can be returned within 30 days of delivery. The shoes must be unworn and returned with their original packaging and accessories.

    Can I return shoes purchased from another retailer to MephistoUSA.com?

    No. Products purchased from another store or website generally must be returned to the original seller.

    Can Final Sale Mephisto shoes be returned?

    Final-sale products are not eligible for return or exchange under the standard policy. Contact Mephisto if the item arrived defective or was not what was ordered.

    Does Mephisto cover defective shoes?

    Mephisto says manufacturing defects may be covered, while normal wear and tear is not. Contact Mephisto or Mephisto Resole for inspection instructions.

    What is the Mephisto Resole phone number?

    Call Mephisto Resole and Repair at 1-866-349-7653.

    Can all Mephisto shoes be resoled?

    No. Many styles can be refurbished, but some footwear cannot be serviced because of its construction, condition, age or unavailable replacement components.

    How long does Mephisto refurbishment take?

    Many standard refurbishment orders take approximately four to six weeks. Repairs requiring special or overseas components may take longer.

    Where is Mephisto USA located?

    Mephisto USA’s current official contact address is 305 Seaboard Lane, Suite 328, Franklin, Tennessee 37067. Do not send returns or repair products there without written authorization.

    Page Update Note

    This Mephisto Shoes customer-service page was reviewed and updated in July 2026 to verify the current telephone number, email address and Central Time support hours, replace the outdated Charleston address, add current online-return guidance, distinguish direct purchases from independent-retailer purchases, explain manufacturing-defect and warranty inspections, add Mephisto Resole and refurbishment contacts, remove unsupported review claims, report the current CSN review count and strengthen complaint, scam and privacy guidance.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Mephisto, Mephisto USA, Mephisto Resole, any Mephisto store or any footwear retailer.

    Our goal is to help customers identify the correct support route, understand current order and return procedures and share customer-service outcomes that may help others. Telephone numbers, hours, addresses, return policies, warranty procedures, repair availability and refurbishment pricing can change. Verify important information with Mephisto, the original retailer, the repair provider, the carrier or the payment provider.

    Share Your Mephisto Customer Service Experience

    Have you contacted Mephisto about an order, return, refund, sizing problem, defective shoe, warranty inspection, replacement insole, resole or refurbishment? Share your experience below and explain which support route you used and whether the matter was resolved.

    Privacy reminder: Do not post your address, email address, telephone number, order number, tracking number, account password, payment information, receipt, return label or private support correspondence in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Mephisto, Mephisto USA, Mephisto Resole, any Mephisto retail store or any independent footwear seller. This page is provided for informational purposes and to document consumer customer-service experiences.

    CustomerServiceNumbers.com cannot access Mephisto accounts, locate orders, approve returns, issue refunds, inspect footwear, decide warranty claims, sell replacement parts or refurbish shoes. Those requests must be handled by Mephisto, the original retailer, Mephisto Resole, the carrier, the payment provider or another appropriate official organization.

  • New Balance Customer Service Phone Number & Returns

    If you need help with a New Balance order, return, refund, shoe sizing, missing package, damaged item, product defect, warranty question, store purchase, gift card, account login, or customer service complaint, start with the correct New Balance support route. Order and product issues can involve order numbers, tracking numbers, delivery addresses, payment details, product photos, and return labels, so contact New Balance directly and avoid posting private order information online.

    New Balance Customer Service Phone Number and Support

    New Balance lists its main customer service phone number as 1-800-595-9138. New Balance customer service hours are Monday through Friday, 9 a.m. to 9 p.m. EST, and Saturday through Sunday, 9 a.m. to 6 p.m. EST. New Balance also offers live chat through the chat bubble on its official website.

    For the fastest help, have your order number, email address, shipping ZIP code, product style number, size, purchase date, and photos ready before contacting New Balance.

    Choose the Correct New Balance Support Route

    Use the route below that best matches your New Balance issue.

    • Order tracking: Use the New Balance order status page with your order number, billing last name, and shipping ZIP code.
    • Missing or delayed package: Check tracking, allow time for carrier updates, then report the delivery issue through New Balance support.
    • Return or refund: Use the New Balance returns page or bring eligible items to a New Balance or New Balance Factory store.
    • Wrong item or damaged shipment: Contact New Balance with photos of the item, packaging, label, and order details.
    • Defective product or warranty issue: Use the contact form category for return/defective equipment or contact customer service.
    • Shoe sizing or width question: Use the size guide, product page fit notes, or customer service before ordering.
    • In-store purchase: Return eligible items to a New Balance or New Balance Factory store with a receipt or order confirmation.
    • Gift return: Contact New Balance customer service to ask about gift-card refund options.
    • Counterfeit product concern: Use official New Balance resources and avoid third-party listings that look suspicious.

    What to Have Ready Before Contacting New Balance

    Having the right details ready can help New Balance locate your order, return, product issue, or warranty claim faster.

    • Your New Balance order number
    • The email address used on the order
    • Billing last name and shipping ZIP code
    • Tracking number, if available
    • Product name, style number, color, size, and width
    • Purchase date and purchase location
    • Receipt, packing slip, or order confirmation email
    • Photos of damage, defects, packaging, labels, outsole wear, or wrong item received
    • Return label or return tracking number, if already started
    • Gift card details, if relevant
    • Case number from any prior New Balance contact

    Do not post order numbers, tracking numbers, gift card numbers, delivery addresses, phone numbers, email addresses, payment details, return labels, or photos showing private information in public reviews.

    Common Reasons Customers Contact New Balance

    • Tracking an online order
    • Missing, late, or damaged packages
    • Wrong item received
    • Starting a return
    • Refund status
    • Product defects or warranty questions
    • Shoe sizing, width, and fit questions
    • Store purchase returns
    • Gift returns and gift cards
    • Account login and membership questions
    • Promo code or discount problems
    • Custom uniform or team store questions
    • Counterfeit product concerns

    Order Tracking, Shipping, and Delivery Help

    New Balance allows customers to track orders by logging into an account or by using the order number, billing last name, and shipping ZIP code. In-stock items generally ship within two business days, and customers receive a shipping confirmation email with tracking when the order ships.

    If your order says delivered but you cannot find it, first verify the shipping address in the order confirmation, check mailrooms, porches, building offices, neighbors, and carrier delivery notes, then report the delivery issue if the package is still missing.

    Returns, Refunds, and Exchanges

    New Balance accepts returns of eligible merchandise in new condition within 45 days of shipment for online purchases or purchase for in-store purchases. A valid receipt, order confirmation email, or packing list is required, and New Balance reserves the right to refuse worn or damaged merchandise.

    Online orders can be returned online or in-store at a New Balance or New Balance Factory store. In-store returns are free and usually receive an immediate refund. Shipped online returns are free for New Balance members; non-member online returns may be subject to a $5 restocking fee deducted from the refund.

    New Balance does not offer direct exchanges for online orders. Instead, customers generally return the original item and place a new order for the replacement item, size, width, or color.

    Damaged, Defective, or Wrong Item Received

    If your New Balance order arrives damaged, incorrect, defective, incomplete, or not as described, contact New Balance customer service as soon as possible. Keep the item, box, packaging, packing slip, and shipping label until customer service confirms the next step.

    Photos are especially helpful for visible defects, wrong products, damaged boxes, missing shoes, mismatched sizes, damaged apparel, or quality issues. Ask whether the issue should be handled as a return, replacement, warranty review, carrier claim, or defective-equipment review.

    New Balance Warranty and Product-Defect Help

    New Balance product-defect and warranty questions may depend on the item, purchase date, purchase location, product type, condition, and whether the product was purchased from NewBalance.com, a New Balance store, or another retailer.

    For some tennis shoes, New Balance offers a limited NDurance rubber outsole warranty program when specific qualifying shoes wear through the hard-court outsole within six months of purchase. Claims must follow New Balance’s instructions, and shoes submitted without the required email notification may be returned without inspection.

    For product defects, contact New Balance customer service with your receipt, product details, photos, and purchase date. If you bought the product from another retailer, you may need to start with that retailer’s return or warranty process.

    Sizing, Widths, and Fit Questions

    New Balance is known for offering many shoes in multiple widths, but sizing and width availability can vary by model, gender category, sport, style, and color. Use the official size guide and product page details before ordering.

    If you are between sizes, need wide or extra-wide shoes, use orthotics, or are buying for running, walking, work, tennis, pickleball, training, or everyday wear, contact customer service or visit a New Balance store for fit help when possible.

    Store Purchases, Store Pickup, and Local Store Issues

    Items purchased in a New Balance store or at a New Balance-hosted event generally need to be returned in-store or at the event. Online purchases can often be returned to a New Balance or New Balance Factory store with a packing slip or order confirmation.

    If your issue involves local store service, store pickup, in-store inventory, a store return, or a store refund, contact the store directly or use New Balance customer service if the store cannot resolve the issue.

    Gift Cards, Membership, and Promo Code Help

    New Balance customer service can help with gift cards, account login, membership, order text updates, promo codes, and discount questions. If a gift return is approved, New Balance may provide an electronic gift card depending on the return type and proof of purchase.

    If a promo code did not work, save the code, terms, expiration date, item name, and screenshot of the checkout error. Some promotions exclude certain styles, limited releases, collaborations, gift cards, sale items, or non-New Balance products.

    Counterfeit Product and Shopping Scam Warnings

    Be careful with fake New Balance websites, counterfeit sneakers, fake customer service numbers, fake delivery texts, social media ads, and marketplace listings that use New Balance images without being authorized sellers. Scammers may try to steal payment details, login information, or personal delivery information.

    • Use NewBalance.com, official New Balance stores, or trusted authorized retailers.
    • Do not click suspicious order, refund, delivery, or promo-code links.
    • Do not share your password, verification code, full card number, gift card number, or order information with unknown callers.
    • Be cautious of unusually low prices on limited-release or high-demand New Balance shoes.
    • If a tracking or delivery message looks suspicious, go directly to the official New Balance order status page.
    • If your payment card was entered on a suspicious site, contact your card issuer immediately.

    How to Escalate a New Balance Complaint

    If New Balance customer service does not resolve your issue during the first contact, ask for a case number and request escalation to the correct team. Depending on the issue, this may be order support, returns, refunds, delivery issues, product defects, warranty review, store operations, gift cards, promotions, account support, or customer relations.

    Keep a written timeline with order dates, delivery dates, support contacts, case numbers, representative names if provided, tracking numbers, photos, return labels, refund confirmations, and promised follow-up dates.

    If the issue needs corporate-level review, you may also use the New Balance Corporate Office Headquarters page linked below for headquarters and escalation information.

    New Balance Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com could not confirm the current New Balance review count during the latest page check, so this section should be verified in WordPress before publishing. Until current CSN reviews are confirmed, avoid making broad claims about New Balance customer review trends.

    When leaving a review, describe the product, order issue, support route used, how long it took, whether New Balance resolved the problem, and what other customers should know. Do not post order numbers, tracking numbers, payment details, gift card numbers, delivery addresses, phone numbers, emails, return labels, or photos that reveal private information.

    Related Shoes and Athletic Apparel Customer Service Pages

    New Balance Customer Service FAQs

    What is the New Balance customer service phone number?

    The New Balance customer service phone number is 1-800-595-9138.

    What are New Balance customer service hours?

    New Balance lists customer service hours as Monday through Friday, 9 a.m. to 9 p.m. EST, and Saturday through Sunday, 9 a.m. to 6 p.m. EST.

    Does New Balance offer live chat?

    Yes. New Balance offers live chat through the chat bubble on its official website during posted support hours.

    How do I track a New Balance order?

    Use the New Balance order status page with your order number, billing last name, and shipping ZIP code, or log in to your New Balance account.

    What is the New Balance return policy?

    New Balance accepts eligible returns in new condition within 45 days of shipment for online purchases or purchase for in-store purchases. Final sale and non-returnable items cannot be returned.

    Can I return New Balance online orders in a store?

    Yes. Online orders can generally be returned to a New Balance or New Balance Factory store with a packing slip or order confirmation email.

    Does New Balance charge a return fee?

    In-store returns are free. Online shipped returns are free for New Balance members, while non-member online returns may be subject to a $5 restocking fee.

    Where is New Balance headquartered?

    New Balance Athletics, Inc. is headquartered at 100 Guest Street, Boston, MA 02135.

    Page Update Note

    This New Balance customer service page was updated on June 26, 2026, to reflect current New Balance customer service phone number details, customer service hours, live chat availability, order tracking, shipping guidance, returns, refunds, warranty and product-defect support, sizing help, scam warnings, COH link information, and CSN review-status verification notes.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with New Balance, New Balance Athletics, Inc., NewBalance.com, or any company listed on this website.

    Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For orders, returns, refunds, product defects, warranty claims, sizing issues, delivery problems, or account-specific questions, always verify details directly with New Balance before taking action.

    Share Your New Balance Customer Service Experience

    Have you contacted New Balance about an order, return, refund, missing package, wrong item, damaged product, defective shoe, warranty claim, sizing issue, store purchase, gift card, promo code, or online account problem? Share your experience below to help other shoppers.

    Privacy reminder: Do not post your New Balance order number, tracking number, delivery address, phone number, email address, payment information, gift card number, return label, photos showing private information, or any other sensitive order details in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with New Balance, New Balance Athletics, Inc., NewBalance.com, or any New Balance store. This page is for informational and consumer-review purposes only. Phone numbers, support hours, shipping rules, return policies, warranty terms, product availability, store policies, fees, and website links can change. Always confirm important details directly with New Balance before taking action.

  • Reach Out To Skechers Customer Service

    If you’re in search of comfortable and stylish footwear, Skechers is a globally recognized brand offering a wide range of shoes for men, women, and children. Before making a purchase, it’s helpful to know how to contact their customer service and understand what other customers are saying about their experiences.

    How to Contact Skechers

    For assistance with orders, returns, or general inquiries, you can reach Skechers through the following channels:

    • Phone Support:
      • Skechers Customer Service: Call 1-800-746-3411 for questions about products, orders, or account issues. Available Monday through Friday from 8 AM to 5 PM (PT).
    • Email Support:
    • Online Services:
    • Live Chat:
      • Access live chat support by clicking on the Chat icon on their website for immediate assistance during business hours.
    • Mailing Address: 228 Manhattan Beach Blvd.
      Manhattan Beach, CA 90266, USA

    Skechers Customer Service Reviews, Complaints, and Ratings

    Understanding other customers’ experiences with Skechers can provide valuable insights. Here’s a summary of common feedback:

    Positive Feedback

    • Comfortable Footwear: Many customers praise Skechers for offering comfortable shoes suitable for daily wear, work, and various activities.
    • Wide Variety: Skechers provides a diverse range of styles, from athletic and casual shoes to work and performance footwear, catering to different preferences.
    • Innovative Technology: Customers appreciate the use of technologies like Memory Foam insoles and Air-Cooled designs that enhance comfort.
    • Affordable Pricing: Many shoppers find Skechers shoes to offer good value for money, providing quality footwear at reasonable prices.

    Common Complaints

    • Durability Issues: Some customers have reported concerns about the durability of certain shoe models, mentioning that they wear out faster than expected.
    • Sizing Inconsistencies: A few shoppers have experienced inconsistencies in sizing across different styles, leading to challenges in finding the right fit.
    • Customer Service Experiences: While many have positive interactions, some customers have expressed dissatisfaction with customer service, citing slow response times or issues with returns.
    • Style Preferences: A minority of customers feel that some designs may not suit their personal style, though this is subjective.

    How Skechers Compares to Other Brands

    When considering Skechers, it’s useful to compare it with other footwear brands:

    • Nike:
      • Focus: Known for athletic footwear and apparel, Nike offers performance-focused products.
      • Comparison: Skechers may offer more affordable options and focuses heavily on comfort technologies.
    • Adidas:
      • Style and Performance: Adidas combines style with performance, particularly in sports footwear.
      • Comparison: Skechers provides a broader range of casual and work footwear options.
    • New Balance:
      • Comfort and Fit: New Balance is known for comfortable shoes and offers a wide range of sizes and widths.
      • Comparison: Both brands prioritize comfort, but Skechers may offer more casual styles.
    • Clarks:
      • Quality and Craftsmanship: Clarks is recognized for quality materials and classic designs.
      • Comparison: Skechers focuses more on contemporary designs and innovative comfort technologies.

    Final Thoughts

    Skechers is a well-established footwear brand known for combining comfort with a variety of styles suitable for different occasions. While some customers have concerns about durability and sizing, many appreciate the comfort features and affordability of Skechers shoes. It’s advisable to read customer reviews, try on shoes for proper fit, and consider your specific footwear needs before making a purchase.

    Disclaimer About Customer Service Information

    At CustomerServiceNumbers.com, we provide a platform for you to share your reviews, ratings, and complaints about Skechers and to see what other customers have experienced.

    Note: This website is not officially affiliated with Skechers USA, Inc. The information and reviews provided are a service from CustomerServiceNumbers.com to help consumers make informed decisions.

  • Reach Donald Pliner Customer Service Reviews And Complaints

    Before purchasing Donald Pliner products, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Donald Pliner is a luxury footwear brand offering a wide range of men’s and women’s shoes known for their quality and style.

    How to Contact Donald Pliner

    You can reach Donald Pliner customer service using the following details:

    • Phone Number: 1-844-337-7985
    • Email Support: Donald Pliner offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 5 PM ET
    • Corporate Address: Donald J Pliner Company, 2951 South Bayshore Drive, Miami, FL 33133
    • Website: https://www.donaldpliner.com/

    Donald Pliner Customer Support Reviews and Complaints

    When considering purchasing Donald Pliner products, it’s helpful to review their customer service feedback. Donald Pliner competes with other luxury footwear brands like Cole Haan, Allen Edmonds, and Stuart Weitzman. Customer reviews often highlight the craftsmanship, comfort, and unique designs of Donald Pliner shoes. However, some complaints focus on issues related to customer service, product availability, and returns.
    Comparing Donald Pliner with other luxury footwear brands can help you determine which offers the best products, pricing, and customer support for your fashion needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next footwear purchase.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Donald Pliner products.

    Note: This website listing is not associated with Donald Pliner. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Donald Pliner does not provide support services directly through this website. For any questions or concerns about Donald Pliner products or services, contact their customer service representative directly.