CBS Customer Service: Programming, Paramount+, Local Stations and Complaints

CBS customer service depends on whether the issue involves network programming, CBS.com, the CBS app, a local television station, CBS News, CBS Sports or a Paramount+ subscription.

For CBS program comments, use the official CBS Show Feedback form. For Paramount+ billing, cancellation or streaming help, use the Paramount+ Help Center or call 1-888-274-5343. Local news, channel reception and local programming complaints should normally be directed to the applicable CBS station or television provider.

CBS Customer Service Contacts and Support Routes

• CBS programming and show feedback: Submit CBS Show Feedback
• CBS.com and CBS app Help Center: Visit the CBS Help Center
• Paramount+ streaming and subscription support: 1-888-274-5343
• Paramount+ Help Center: Get Paramount+ Help
• Paramount+ contact form: Contact a Paramount+ Support Agent
• Paramount+ social support: @AskParamount on X and Paramount+ Help on Facebook
• CBS local station and affiliate directory: Find a Local CBS Station
• CBS television schedule: View the CBS Schedule
• CBS News contact page: Contact CBS News
• CBS Sports: Visit CBS Sports
• Network closed-captioning complaints: CTNCCcomplaints@cbs.com
• CBS.com closed-captioning complaints: IPCCcomplaints@cbs.com
• Captioning and audio-description telephone: 1-212-975-5858
• Audio-description email: audiodescription@paramount.com
• Privacy information and requests: Paramount Privacy Center
• Paramount corporate contact form: Contact Paramount
• Paramount corporate switchboard: 1-212-258-6000
• Parent-company headquarters: Paramount Skydance Corporation, 1515 Broadway, New York, NY 10036
• Official CBS website: CBS.com

The Paramount+ number is not a universal corporate, newsroom or programming-feedback number. Current Paramount support pages emphasize the Paramount+ Help Center and online-agent routes. Current telephone-support hours are not clearly published on the primary Paramount+ contact page, so do not assume that telephone representatives are available 24 hours a day.

Choose the Correct CBS Support Route

• Comment about a CBS television show: Use the CBS Show Feedback form.
• CBS.com or CBS app playback problem: Use the CBS Help Center.
• Paramount+ charge, cancellation or account: Use the Paramount+ Help Center or call 1-888-274-5343.
• Paramount+ billed through another company: Contact Apple, Google Play, Amazon, Roku, Walmart+, a television provider or the company shown on the receipt.
• Wrong local CBS station: Contact the local station, television provider and CBS streaming support.
• Local news complaint: Contact the local CBS-owned station or affiliate.
• National CBS News feedback: Use the CBS News contact or ombudsman route.
• CBS Sports website or fantasy problem: Use CBS Sports support rather than general CBS programming feedback.
• Closed-captioning problem: Use the network, internet or local-station captioning route that applies.
• Audio-description problem: Call 1-212-975-5858 or email audiodescription@paramount.com.
• TV-provider login problem: Contact the cable, satellite or streaming-TV provider when its credentials are rejected.
• Corporate or business inquiry: Use Paramount’s corporate contact form.

CBS, Paramount+ and Paramount Explained

CBS is a television network and media brand. Paramount+ is the paid streaming service that includes CBS programming along with content from other Paramount brands.

CBS All Access was rebranded as Paramount+ in 2021. An old CBS All Access subscription or charge should now generally be researched through Paramount+.

CBS is part of Paramount Skydance Corporation. Paramount’s portfolio includes:

• CBS
• CBS News
• CBS Sports
• Paramount+
• Paramount Pictures
• Showtime
• Nickelodeon
• MTV
• BET
• Comedy Central
• Pluto TV

The former CBS Corporation is no longer the current publicly traded parent-company structure.

Information to Have Before Contacting CBS

For CBS.com or CBS App Streaming

• Email address used to sign in
• Device type and model
• Operating-system version
• CBS app version
• Browser name and version
• Internet provider
• Television provider
• ZIP code
• Local CBS station displayed
• Program or event
• Date and time of the problem
• Exact error message
• Troubleshooting already completed
• Previous support case number

For a Paramount+ Subscription Problem

• Account email
• Subscription plan
• Signup date
• Renewal date
• Charge date and amount
• Statement descriptor
• Billing provider
• Cancellation confirmation
• App-store or provider receipt
• Previous support case number
• The refund, cancellation or correction requested

For a Programming or Local-Station Complaint

• Program title
• Episode or broadcast date
• Time and time zone
• Local CBS station
• City and ZIP code
• Television provider
• Whether the program was watched over the air, through a provider or online
• Clear description of the feedback or problem

Do not publish account emails, passwords, verification codes, complete payment-card numbers, TV-provider credentials, home addresses or private correspondence in a public review.

How to Submit CBS Programming Feedback

Use the official CBS Show Feedback form for comments about national network programming.

The form allows viewers to select a program and send feedback to the appropriate department.

Useful details include:

• Program name
• Episode or broadcast date
• Specific scene, segment or decision
• Whether the concern involves scheduling, content or accessibility
• Concise factual feedback

A programming-feedback submission does not normally create a technical-support or billing case. Use the CBS or Paramount+ Help Center separately when the problem involves streaming, payment or account access.

How to Contact a Local CBS Station

CBS programming is delivered through a combination of CBS-owned stations and independently operated affiliates.

Use the official station directory to identify the CBS station serving the viewer’s market.

Contact the station for:

• Local newscasts
• Local weather coverage
• Local reporters and anchors
• Local advertising
• Station schedules
• Over-the-air reception
• Local public-file questions
• Local contests and promotions
• Locally produced programs
• Local closed-captioning complaints

National CBS customer support may not control the editorial, scheduling or technical decisions of an independently operated affiliate.

Why Am I Receiving the Wrong Local CBS Station?

Local-station selection can be affected by:

• ZIP code
• Internet Protocol address
• Internet-provider routing
• Mobile-device location
• Home network location
• Television-provider market assignments
• Local affiliate rights
• Travel outside the home market
• Virtual private network use
• Outdated app location data

Try these steps:

1. Confirm the account ZIP code.
2. Turn off any VPN or proxy service.
3. Enable location access for the CBS or Paramount+ app when appropriate.
4. Restart the modem, router and streaming device.
5. Sign out and sign back in.
6. Check which station the television provider assigns to the address.
7. Record the incorrect station’s call letters.
8. Contact CBS or Paramount+ support with the ZIP code, provider and device details.
9. Contact the television provider when its channel lineup is incorrect.

Geographic-market rules can prevent viewers from manually selecting a different station.

CBS Channel Is Missing From My TV Provider

A CBS channel may be missing because of:

• Provider lineup changes
• Carriage negotiations
• Local station ownership
• Account-package changes
• Temporary technical outages
• Regional blackouts
• Equipment or signal problems

Contact the television provider first when the channel is missing from a cable, satellite or live-TV streaming package.

Ask:

• Whether the station is included in the package
• Whether there is an outage
• Whether a carriage dispute is in progress
• Whether the channel number changed
• Whether the account requires a refresh
• Whether a local broadcast fee applies

CBS cannot directly change a provider’s bill, package or equipment.

CBS TV-Provider Sign-In Is Not Working

CBS.com may require a supported television-provider account for certain live programming.

Before contacting support:

1. Confirm that the provider subscription includes CBS.
2. Test the provider username and password on the provider’s own website.
3. Reset the provider password if necessary.
4. Confirm that the correct household account is being used.
5. Clear browser cookies or app data.
6. Disable a VPN.
7. Restart the device.
8. Try another supported browser or device.

Contact the provider if the credentials fail on the provider’s own website. Contact CBS if valid credentials work elsewhere but CBS continues to reject them.

CBS.com or CBS App Is Not Working

For playback problems:

1. Check the internet connection.
2. Close and reopen the app.
3. Restart the streaming device.
4. Update the CBS app.
5. Update the device operating system.
6. Clear browser cache and cookies.
7. Disable a VPN, proxy or aggressive ad blocker.
8. Try another browser or device.
9. Check whether other CBS programs play.
10. Record the exact error message.
11. Use the CBS Help Center if the problem continues.

Do not install unofficial software or call a telephone number displayed by a suspicious pop-up.

CBS Live Stream Is Buffering or Freezing

Buffering may result from:

• Slow internet speed
• Weak Wi-Fi
• Network congestion
• Outdated app software
• Device memory problems
• VPN use
• Temporary CBS or provider issues

Try moving closer to the router, using a wired connection, pausing other large downloads and restarting the network equipment.

When reporting the problem, include the program, station, device, internet provider, approximate speed, time and error message.

CBS Program or Episode Is Missing

A program may be unavailable because of:

• Licensing restrictions
• Delayed posting
• Expiration of streaming rights
• Regional restrictions
• Subscription-plan limitations
• Live-sports rights
• TV-provider authentication requirements
• Temporary technical problems

Check the CBS schedule, Paramount+ catalog and show page. Submit program feedback if the issue involves scheduling or availability rather than a technical error.

Paramount+ Customer Service for CBS Streaming

CBS All Access became Paramount+. Subscription billing, cancellation, account access and paid CBS streaming questions should generally be directed to Paramount+.

Use Paramount+ support for:

• Subscription charges
• Free trials
• Cancellation
• Plan changes
• Account login
• Password resets
• Streaming errors
• Profiles and parental controls
• Missing Paramount+ content
• Live CBS access through Paramount+
• SHOWTIME content included with a plan
• Refund requests

Call 1-888-274-5343 or use the official Help Center and contact-agent page.

How to Identify Who Bills for Paramount+

Before canceling, identify the billing provider.

Check:

• Paramount+ account page
• Email receipt
• Credit-card statement descriptor
• Apple Subscriptions
• Google Play Subscriptions
• Amazon account subscriptions
• Roku subscriptions
• Walmart+ benefits
• Television-provider account

Paramount+ cannot necessarily cancel or refund a subscription billed by another company.

How to Cancel Paramount+ Direct Billing

When Paramount+ bills the account directly:

1. Sign in to Paramount+ through a web browser.
2. Open the account page.
3. Find the subscription or billing section.
4. Select the cancellation option.
5. Follow every confirmation step.
6. Save the cancellation email or screenshot.
7. Check the stated expiration date.

The account may remain available through the end of the paid billing period. Canceling does not necessarily produce a refund for the current period.

Cancel Paramount+ Through Apple, Google, Amazon or Roku

Cancel through the company that processed the purchase.

Apple

Open Apple Settings, select the Apple Account, choose Subscriptions and select Paramount+.

Google Play

Open Google Play, choose Payments & subscriptions, select Subscriptions and choose Paramount+.

Amazon

Review Memberships & Subscriptions or the applicable Prime Video Channels settings.

Roku

Manage the subscription through the Roku account or the subscription options connected to the Paramount+ channel.

Deleting the app does not cancel the subscription.

Paramount+ Through Walmart+

Some Walmart+ members receive an included Paramount+ benefit or pay for an upgraded Paramount+ plan through Walmart+.

Contact Walmart+ when:

• The streaming benefit will not activate.
• The Walmart+ account does not show the benefit.
• An upgrade is billed through Walmart.
• The user wants to switch the Walmart+ streaming benefit.

Contact Paramount+ after activation for playback, password, profile or app problems.

Canceling Paramount+ does not necessarily cancel Walmart+, and canceling Walmart+ may affect the included streaming benefit.

Paramount+ Charge After Cancellation

If a charge posts after cancellation:

1. Confirm the billing provider.
2. Find the cancellation confirmation.
3. Compare the cancellation date with the renewal date.
4. Check whether the subscription remained active through the paid period.
5. Contact the billing provider.
6. Request a written refund decision.
7. Contact the bank or card issuer promptly if the charge remains unauthorized or incorrect.

Do not open duplicate subscriptions through several providers while troubleshooting access.

Unfamiliar CBS or Paramount+ Charge

An unfamiliar transaction may involve:

• Paramount+ monthly or annual subscription
• Former CBS All Access subscription
• Paramount+ with SHOWTIME plan
• Apple or Google Play billing
• Amazon or Roku subscription
• Walmart+ Paramount+ upgrade
• Purchase by another authorized household member
• A temporary payment authorization

Review the full descriptor, email receipts and all app-store accounts.

Contact the payment provider promptly if the completed charge remains unauthorized.

CBS News Feedback and Corrections

Use the CBS News contact page for national-news questions and feedback.

CBS News also provides an ombudsman route and program-specific contact information for some broadcasts.

When requesting review of a possible factual error, include:

• Article or broadcast title
• URL
• Publication or air date
• Exact statement at issue
• Supporting documentation
• Concise explanation of the requested correction

Local news complaints should go to the local station rather than the national CBS News contact route.

CBS Sports Support

CBS Sports issues can involve:

• Website login
• Video playback
• TV-provider authentication
• Fantasy leagues
• Scores and statistics
• Bracket games
• SportsLine
• Event availability
• Regional blackouts
• Paramount+ sports streaming

Use CBS Sports support for website, fantasy and sports-product problems. Use Paramount+ for paid streaming-account issues.

A sports blackout or unavailable event can be controlled by league rights, location, local broadcaster, subscription plan or provider agreement.

CBS Closed-Captioning Complaints

For closed-captioning concerns involving CBS Television Network programming:

• Email: CTNCCcomplaints@cbs.com
• Phone: 1-212-975-5858

For captioning concerns involving CBS.com internet programming:

• Email: IPCCcomplaints@cbs.com
• Phone: 1-212-975-5858

For local news, local sports or syndicated programming, contact the local station or program distributor.

Include:

• Program title
• Date and time
• Station or URL
• Device or provider
• Description of missing, delayed, inaccurate or unreadable captions
• Whether the problem affected the entire program or one segment

CBS Audio-Description Support

CBS provides audio description for selected network programming.

For information or concerns:

• Phone: 1-212-975-5858
• Email: audiodescription@paramount.com

Audio description may be labeled as:

• Audio Description
• Descriptive Audio
• Secondary Audio
• SAP

Availability can vary by program, local station, television provider, device and streaming platform.

CBS Privacy and Data Requests

Use the Paramount Privacy Center for applicable requests involving:

• Access to personal information
• Deletion requests
• Correction requests
• Advertising preferences
• Cookie choices
• State privacy rights

A privacy request is different from canceling Paramount+, closing a TV-provider account or removing a local-news story.

Do not send identity documents through ordinary email unless the verified privacy process specifically requires them.

Fake CBS and Paramount+ Support Scams

Be cautious with search advertisements, pop-ups, emails and telephone calls claiming to provide CBS or Paramount+ support.

Warning signs include:

• A request for gift cards or cryptocurrency
• A request for remote access to a computer or television
• A request for a password or one-time verification code
• A demand for a fee to cancel a free trial
• An unofficial refund link
• A request for a complete card or bank-account number
• A claim that a device is infected because a CBS stream failed
• A fake Paramount+ renewal notice
• A website that imitates CBS or Paramount branding

Begin through CBS.com, the CBS Help Center, ParamountPlus.com or the official Paramount+ Help Center rather than calling a number shown in a pop-up.

How to Escalate a CBS Complaint

1. Identify whether the complaint involves network programming, CBS.com, a local station, CBS News, CBS Sports or Paramount+.
2. Use the closest official support route.
3. Provide program, station, account or transaction information privately.
4. Ask for a case or reference number when support is involved.
5. Save screenshots, receipts, chat transcripts and cancellation confirmations.
6. For local-station issues, ask for the station’s programming, engineering or news management contact.
7. For Paramount+ billing, identify the actual billing provider.
8. For news feedback, provide the article, broadcast date and exact concern.
9. For accessibility complaints, use the published captioning or audio-description route.
10. Use Paramount’s corporate contact form only after the appropriate viewer or product-support route has been tried.

Paramount’s corporate switchboard is 1-212-258-6000. It is not a substitute for Paramount+ billing support, local-station contacts, CBS News feedback or accessibility complaint procedures.

A review submitted to CustomerServiceNumbers.com does not contact CBS, cancel Paramount+, change a local station, correct a news report, restore a stream or open an accessibility complaint.

CBS Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has two CBS customer reviews with an overall rating of 3.0 out of 5.

Both reviews were submitted in July or August 2018.

The reviews describe:

• A customer seeking to cancel a trial streaming subscription
• A North Carolina viewer receiving local news from Raleigh and Charlotte instead of the expected regional market

The trial review predates the rebranding of CBS All Access as Paramount+. The local-news review appears to involve affiliate selection, geographic market assignment or television-provider routing.

Two older reviews do not establish a current company-wide service trend.

New reviews can help readers understand current experiences involving:

• CBS programming feedback
• CBS.com and app streaming
• TV-provider sign-in
• Local CBS stations
• Paramount+ billing and cancellation
• CBS News feedback
• CBS Sports
• Closed captions
• Audio description
• Complaint escalation

Frequently Asked Questions About CBS Customer Service

What is the CBS customer-service number?

CBS does not publish one universal number for every network, news, station and corporate issue. Paramount+ and CBS streaming support can be reached at 1-888-274-5343.

Is 1-888-274-5343 the CBS corporate number?

No. It is associated with Paramount+ and CBS streaming support. Paramount’s corporate switchboard is 1-212-258-6000.

Is CBS customer service available 24 hours?

CBS and Paramount do not currently publish one verified 24-hour telephone schedule covering every service. Online Help Center resources are available at any time, but live-agent availability can vary.

How do I complain about a CBS show?

Use the official CBS Show Feedback form and select the program involved.

How do I contact my local CBS station?

Use the official CBS stations and affiliates directory to locate the applicable station.

Why am I receiving the wrong local CBS news?

Local-station selection can depend on ZIP code, IP address, internet provider, device location, TV-provider market and affiliate rights. Contact CBS streaming support and the television provider.

How do I cancel Paramount+?

Cancel through the company that bills the subscription. Direct subscriptions are managed through the Paramount+ account, while Apple, Google Play, Amazon, Roku, Walmart+ and provider subscriptions must be managed through those companies.

Does deleting Paramount+ cancel the subscription?

No. Removing the app does not cancel recurring billing.

How do I dispute a Paramount+ charge?

Identify the billing provider, collect the receipt and cancellation confirmation, contact that provider and notify the bank promptly if the charge remains unauthorized or incorrect.

How do I contact CBS News?

Use the CBS News contact page, feedback route or ombudsman link. Contact the local station for local-news concerns.

How do I contact CBS Sports?

Use the CBS Sports website and its support resources. Paramount+ handles paid streaming-account issues.

What is the CBS closed-captioning number?

Call 1-212-975-5858.

What is the CBS closed-captioning email?

Use CTNCCcomplaints@cbs.com for network programming and IPCCcomplaints@cbs.com for CBS.com internet programming.

How do I contact CBS about audio description?

Call 1-212-975-5858 or email audiodescription@paramount.com.

Who owns CBS?

CBS is part of Paramount Skydance Corporation, also branded as Paramount, a Skydance Corporation.

Where is Paramount headquartered?

Paramount Skydance Corporation lists its principal executive offices at 1515 Broadway, New York, New York 10036.

Is 51 West 52nd Street still CBS Corporation headquarters?

CBS Corporation is no longer the current parent-company structure. Current parent-company corporate information should use Paramount Skydance Corporation at 1515 Broadway.

Related Television and Streaming Customer Service Pages

• Paramount+ Customer Service
• Hulu Customer Service
• Netflix Customer Service
• Disney+ Customer Service
• Roku Customer Service
• ABC Customer Service
• MSNBC Customer Service
• Fox News Customer Service
• ESPN Customer Service

Related Corporate Office Help

• CBS Corporate Office Headquarters
• Paramount Corporate Office Headquarters

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share real support experiences since 2004. We independently organize official programming-feedback routes, streaming contacts, local-station resources, subscription guidance, accessibility contacts and customer reviews.

We are not owned by CBS, Paramount Skydance Corporation, Paramount+, CBS News, CBS Sports, a local station, television provider, app store or streaming-device company.

Share Your CBS Customer Service Experience

Have you contacted CBS about a television program, CBS.com, the CBS app, a local station, Paramount+, CBS News, CBS Sports, closed captions or audio description?

Leave a factual review below and explain the support route used, approximate response time and whether the problem was resolved.

Comments are moderated. Do not include account passwords, verification codes, payment-card information, TV-provider credentials, home addresses, private correspondence, unpublished news-source information or personal details about an employee, journalist or station representative.

Page Update Note

This CBS customer-service page was reviewed and updated on July 20, 2026. The update separated CBS programming feedback, local-station help, CBS.com support, CBS News, CBS Sports and Paramount+ billing.

The update removed the unsupported 24-hour telephone-hours claim, added official show-feedback, station, captioning and audio-description routes, replaced the former CBS Corporation address with current Paramount Skydance corporate information and added subscription, streaming, local-channel and complaint guidance.

The review section was corrected to reflect the two live CSN reviews from 2018 and the current 3.0-out-of-5 rating.

Last Updated: July 20, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with CBS, Paramount Skydance Corporation, Paramount+, CBS News, CBS Sports, a CBS-owned station, independent CBS affiliate, television provider, app store, streaming platform or device manufacturer. CBS does not provide customer support through this website.

Telephone numbers, support routes, programming, schedules, station affiliations, streaming rights, subscription plans, billing providers, accessibility contacts, corporate structure and addresses can change. Review current official CBS, Paramount+, local-station and payment-provider information.

This page cannot cancel Paramount+, change a local station, restore a stream, correct a news story, alter programming, issue a refund, resolve a provider blackout or open an FCC accessibility complaint. It is not legal, financial, journalistic, technical, regulatory, privacy or accessibility advice.