Choice Privileges Customer Service – Complaints And Reviews

I reserved a room with choice privileges for Thanksgiving out of town, they submit me a statement for $64.02 after tax. When I arrived at Quality Inn in Magnolia they were rude and charged me 98.63. I had drove 2 hours to get their and had budget out the amount choice had stated my pay will be. I had my Grandkids to join me at the end so Quality Inn personnel stated because of the double bed non smoking the charge went higher and the people in the room. But I showed her what choice said my price would be with the double bedroom she still would not accept it. So I called Choice with my confirmation number and they said they could not do anything about it. I did not even get my AARP discount. The next day we went down for breakfast the coffee was cold no waffle mix was inside the container we had to wait on both. I will never trust choice privileges they give you one price and you will have to pay another and when I called about the entire situation they did not try to correct anything.

Very disappointed in our stay @ Rodeway Inn (WA290) Auburn, Wa. for the period scheduled for 8/20-8/24/16. We booked room thru Expedia for 5 nights as we were searching for a new home in the Kitsap county area. We had two problems one with the facility and the second real estate issues. When we arrived the facility was extremely dirty, the bathroom floors looked like they had not been washed for several days – dirt – hair, the carpets were extremely soiled. the room did not have a hair dryer and they gave us a small bar of hand soap.In addition the bed sheets did not fit the bed and you slept on a mattress covered with a plastic cover – like sleeping in a bed that has had a bed wetter sleeping there before you. I contacted Expedia(same night) and explained the problems to them and we agreed to spend the night. They arranged for us to check out the next morning but to my surprise we were charged for the day of checkout?

Since we were having issues with our real estate transaction and needed to drive about 2 hours to get to the real estate office we decided to bite the bullet and to pay the fee and move up the road. I was further frustrated by the fact that we had to call the Rodeway Inn to see when they were going to process our credit ($209.40) – got a long sad story about how it could take up to 3-4 days for the credit to be approved?

Hoping that you will give us some type of allowance to compensate us for our horrible experience with the Roadway Inn @ Auburn? In addition the bed sheets did not fit the bed and you slept on a mattress covered with a plastic cover – like sleeping in a bed that has had a bed wetter sleeping there before you. contacted Expedia(same night) and explained the problems to them and we agreed to spend the night. They arranged for us to check out the next morning but to my surprise we were charged for the day of checkout?

Since we were having issues with our real estate transaction and needed to drive about 2 hours to get to the real estate office we decided to bite the bullet and to pay the fee and move up the road. I was further frustrated by the fact that we had to call the Rodeway Inn to see when they were going to process our credit ($209.40) – got a long sad story about how it could take up to 3-4 days for the credit to be approved?

Hoping that you will give us some type of allowance to compensate us for our horrible experience with the Roadway Inn @ Auburn?

Can not use my Choice Privilege number due to numbers is unreadable on my card from age please send a new card or number so I can use it on next trip. Also due I qualify for a free night if I stay 2 different times this year.