Comcast Customer Service

112 Replies to “Comcast Customer Service”

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3. Worst customer service I’ve ever experienced. My 75-year-old Dad moved last Thursday It’s been 1 week and he still doesn’t have a working television or telephone. I’ve been on several 2hour calls with multiple “customer service” people from around the globe that have “promised” the issues were resolved (they aren’t) and that a technician would be at his place (never showed) My most recent call gave me an appointment date for next Monday – 12 DAYS AFTER THE PROBLEM BEGAN. I have no faith in their empty promises or ability to fix the most basic issues, or in their concept of the meaning of customer service.

4. I’m with everyone on Comcast being horrible. I want to do something about it there robbing people of there money and it’s not right. Does anyone know how to get a hold of someone higher up

5. Tired of comcast Customer service, hard to get any one to talk live.after 10 year going to switch to ATT

6. I tried to contact Comcast by phone (1-800-934-6489) and all I get is a automated phone message, when what I need is to talk to someone about the poor service that I get. I pay a lot for service and have nothing but trouble.

7. DEALING WITH THIS COMPANY HAS BEEN ONE OF THE WORST EXPERIENCES OF MY LIFE. I WOULD NEVER DO BUSINESS WITH THEM EVER AGAIN! THEY ARE TRYING TO SUE ME FOR EARLY TERMINATION FEES, YET I MET MY CONTRACT. NOW THEY SAY I SIGNED UP FOR THREE YEARS YET IT WAS ONLY TWO. I WAS QUICKLY TURNED OVER TO A COLLECTION AGENCY, BECAUSE YOU NEVER GET ANY RESULTS BY CALLING THEM. NO ONE WILL SHOW ME WHERE IT SAID I HAD A THREE YEAR CONTRACT!!!!! WHAT A JOKE, MAKE THEM SEND YOU A COPY OF THE RECORDED MESSAGE WHEN THEY PROMISE YOU EVERYTHING, THEN THEY CHANGE THE TERMS AFTER YOU AGREE TO SOMETHING ELSE VERBALLY WITH A REP, WHO OF WHICH YOU WILL NEVER TALK TO AGAIN! SAD!

8. I HATE COMCAST, our cable went out on a Saturday around 3pm and they told us the problem was outside and they will fix it on MOMDAY ( really) they are quick to turn your cable off of you miss a payment but we have to wait for repair foe 2 days and had the nerve to say they are going to credit is get this $15.00 ( are you kidding me) my cable bill over a $100.00 every month and you give us 15.00. I see why they made the list for WORST CUSTOMER SERVICE, what happened to repairmen working on the weekends, is the struggle that real??? As I type this I’m waiting for my cable to come back on, oh I forgot they will do it between “8am-12pm” MIND BLOWING

9. This is a Bad, Bad website and service is not good. I spoke to a rep and she just did not understand my request. I am not normally incomprehensible and all I wanted was a new service at a new location. We are moving house in a week or so. If you have that much traffic for goodness sake hire more people !!

10. ‘To Whom It may Concern,

    I’ve been a loyal customer of Comcast’s for many years and love your products. I’ve moved approx. every year or two for the last 10 yrs. and always have used Comcast. My live-in girlfriend assaulted me in the apartment we shared and she was arrested. There was also a mandatory order of protection (1 yr.) placed after the attack, so she was forced to move out. I could not afford paying the $1450 monthly rent by myself being a single parent. So, I had to find another place to live and which would more affordable.

    I bought my own house just before Christmas (2014). Of course, I did everything I could to transfer my Comcast service to my new location, but found that you do not service my new neighborhood. I confirmed that via your website as well as calling into your customer service department. Sadly, I returned the Comcast equipment on 12-29-14 (1:43pm), which was a week after I moved. I made it very clear (3 times) to the Comcast employee that I wanted the account closed immediately.

    I decided to call the Comcast customer service to determine if my account had in fact been closed. I was told it was still open, but was told it may be because I had just recently returned my equipment and the closure hadn’t been fully processed in your system yet. I called back about another week later, and was told I needed to speak to someone in another dept. which handles closures. I was transferred, and then waited an entire hour before hanging up. I am a single parent of an 8 yr. old and have 2 jobs, and do not have time to waste an hour to speak to someone.

    Days later, I called back again, and then a 3rd time, and another week later a 4th time, and later yet again a 5th time. Each and EVERY time, my call was never answered by your department that I was told I “must” speak to. I became more and more furious at Comcast –and couldn’t believe you would treat such a longtime loyal customer in this manner. With multiple court dates regarding my assault, raising my son, working 2 jobs, commuting 2 hrs. daily, constantly unpacking –I never called back a 6th time. I had turned in all my equipment and made it clear to the representative I wanted the account closed, so I assumed everything was taken care of anyways.

    The post office messed up the forwarding of my mail and I didn’t receive mail for weeks. By the time mail started arriving, your Comcast bill showed I owed just under $1000. Soon thereafter, I received a call from your collection agency (800-543-5788) saying I owed $1400 for some reason. I am completely shocked at how you allowed my account to remain open and continued to charge me even though I had no cable box, no security system, and absolutely no service from you.

    Again, I would like this account CLOSED and I need these crazy charges removed from my account ASAP. This is utterly ridiculous and I’m furious. Not only will I file a complaint with the BBB & FCC, I will be contacting our local news station –they have an investigative reporter who sheds lights on scams like this and shares it with the entire middle Tennessee area. I only want what is fair and what I am entitled to –I am not asking for special treatment. I need this account wiped out right away.

    Firm Regards,

11. WORST CUSTOMER SERVICE EVER!!!! Everytime I call Comcast for a problem they have caused I am put on infinite HOLD. Called the cooperated office and guess what HOLD. I dont know about any one else but I cannot be on the phone on hold for 2 plus hours everytime I call, I have a job so I have to eventually hang up, nothing gets resolved, surprise! I thinking the “savings” from Direct TV are not worth it!!

    I AM ONLY WRITING THIS TO GET IT OFF MY ANGRY MIND, I KNOW THAT NO ONE CARES AND NO ONE WILL DO A DAMN THING TO RESOLVE IT, BOTTOM LINE, THEY DONT CARE!!!! GO AHEAD, CHANGE BACK, NO ONE GIVES A CRAP.

12. I HAVE NOW TRIED FOR 4 HOURS TO TALK TO SOMEONE IN THE PITTSBURGH OFFICE. ONE TOLL FREE NUMBER TAKES ME BACK FOR THE 5TH! TIME TO MANILA AND COSTA RICA.!!!! I TRIED THE PITTSBURGH LOCAL NUMBER AND IT RANG 9 TIMES THEN DSCONNECTED ME. THE OTHER NUMBER FOR CANONSBURG ALWAYS RING BUSY. I RUN MY BUSINESS OUT OF HERE AND THIS IS REALLY PIS SIN G

    ME OFF. THEY ARE SIMPLY HORRIBLE.

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