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Spectrum Customer Service – Complaints And Reviews

1-833-780-1880

Post Views: 3,031

Before using Spectrum for your internet, TV, and phone services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Spectrum, operated by Charter Communications, is a major provider of cable television, high-speed internet, and home phone services in the United States.

How to Contact Spectrum

You can reach Spectrum customer service using the following details:

  • Phone Number (Customer Support): 1-833-267-6094
  • Email Support: Spectrum does not offer direct email support; customers are encouraged to use the online support options available on their website or app.
  • Chat: Available through the Spectrum website or My Spectrum app during business hours.
  • Customer Service Hours: Support is available 24/7 for most services.
  • Corporate Address: Spectrum (Charter Communications), 400 Washington Blvd, Stamford, CT 06902, USA
  • Website: https://www.spectrum.com/

Spectrum Customer Support Reviews and Complaints

When considering using Spectrum for your telecommunications needs, it’s helpful to review their customer service feedback. Spectrum competes with other major providers such as Comcast (Xfinity), AT&T, Verizon, and Cox Communications. Customer reviews often highlight the reliability of Spectrum’s high-speed internet, the variety of TV channel packages available, and the convenience of bundling services. Many customers appreciate the no-contract options and the availability of Spectrum’s services in both urban and rural areas. However, some complaints focus on issues related to billing, customer service wait times, and occasional service outages. Comparing Spectrum with other telecommunications providers like Comcast (Xfinity), AT&T, Verizon, and Cox Communications can help you determine which company offers the best combination of service quality, pricing, and customer support for your internet, TV, and phone needs.

Spectrum Customer Spectrum Phone Numbers:

Spectrum Customer Service Number: 1-833-780-1880

TimeWarner Customers: 1-800-892-4357

Brighthouse Customers: 1-833-780-1880

Spectrum Outage: 1-833-780-1880

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review. Note: This website listing is not associated with Spectrum or Charter Communications. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Spectrum Customer Service

Spectrum Account On Hold

December 22, 2016

I called Monday, December 19 to cancel my service since I was moving. The rep, Daniel, said it would be cheaper to place the account on hold and to restart when my new house was done. $9 service fee to resume service if I just transferred as opposed to $34.99 if I canceled and started “new” service. He said he would place my account on hold and I was to keep the equipment and he set up a tentative date to resume service of January 2nd. He said the remaining balance would be $49 and asked where I wanted that sent to. I told him my new address and told him to remove the auto pay credit card and no longer use the credit card for payments. This a.m., I received an email saying my credit card had been charged $299!! I called charter/spectrum-they said the charge is because we did not turn in equipment and that we were being charged for the new service(of a house that has no service!) and that they could/wound not credit my credit card even though they could see that I did not have service at the new location yet. They said I would have to dispute the charges with them but that since we did not turn in equipment nor cancel service, that likely we would not get any of the $299 refunded. This is a total and complete scam. They were not authorized to charge my credit card and I was told to keep the equipment since my service was being “transferred” at a later date as opposed to canceled. I am not receiving any service, yet they are charging me triple?? Disgusting, dishonest company.

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T L
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Spectrum Account On Hold

December 22, 2016

I called Monday, December 19 to cancel my service since I was moving. The rep, Daniel, said it would be cheaper to place the account on hold and to restart when my new house was done. $9 service fee to resume service if I just transferred as opposed to $34.99 if I canceled and started “new” service. He said he would place my account on hold and I was to keep the equipment and he set up a tentative date to resume service of January 2nd. He said the remaining balance would be $49 and asked where I wanted that sent to. I told him my new address and told him to remove the auto pay credit card and no longer use the credit card for payments. This a.m., I received an email saying my credit card had been charged $299!! I called charter/spectrum-they said the charge is because we did not turn in equipment and that we were being charged for the new service(of a house that has no service!) and that they could/wound not credit my credit card even though they could see that I did not have service at the new location yet. They said I would have to dispute the charges with them but that since we did not turn in equipment nor cancel service, that likely we would not get any of the $299 refunded. This is a total and complete scam. They were not authorized to charge my credit card and I was told to keep the equipment since my service was being “transferred” at a later date as opposed to canceled. I am not receiving any service, yet they are charging me triple?? Disgusting, dishonest company.

Avatar for T L
T L
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